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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Sophys Send email
 
Dec 16, 2018

My account disconnected for no reason

It is almost three weeks that my account is disconnected. Since 2010 I pay my subscription on debit order, on 03 December 2018 my account was disconnected because Multichoice says on 28 November 2018 I reversed the money which they debited on 16 November 2018 for my monthly subscription. I went to enquire at my bank and the amount didn't reflect back on my account as it should be. I emailed Multichoice my bank statement more than five times reflecting as always that Multichoice debited on 16 November and there was no reversal. How can I reverse the money and then complain about the service. No one update me on the matter and it shows that they are not even investigating on the matter. What if the same thing happen again with the next debits. Multichoice must just do the right thing and fix their house because now I am have been conned my November payment and I have to pay twice for one month which shows arrogance, ignorance and unfairness. Can someone help me here. When I call I am told Multichoice didn't get my money, so who then debited my bank account in the name of Multichoice. My children are being starved off TV because I have since waited on Multichoice to sort out the matter up until now.
[email protected] Send email
 
Dec 11, 2018

Worst Agent a company can hire

Good day,

I am writing this complaint in nothing but disappointment from your customer service Agent named Lacia from employees department.

I made a call to the customer service on the 09th December 2018 and spoke to Lacia and she has no soft skills and no respect for Multi-choice clients at all irrespective how calm and polite you are on the phone she takes advantage and raises her voice with an bad stinking attitude and when i asked her to put supervisor on the phone since shes not willing to listen and assist she denied and said shes the one in charge and when i insisted to speak to Team leader she hang up the call.

on the 10th December i called again to the client service and Lacia answered my call again and placed me on hold for more than 15 minutes and when i asked her to do inter transfer on my account she said the system was designed not to do any inter transfers and knowing the system well because i used to work with the system as a Quality Assure with DSTV. when i again asked to speak to a TL she said there's no TL on the floor since sunday they only work from 8am till 4pm Monday till Friday off which left me terrified and shocked that how can a big company like Multichoice not have Team leaders available after 4pm, as usual lacia continued to be rude and feed me with lies and false process so in overall she was misleading me so she can get rid of me on the call.

Agents of herself should be removed from the business as they do not follow the business values at all and make clients want to cancel their services permanently. please investigate her as i can assure you shes not only giving bad service to me and shes a danger to the business.

my contact details are 081083637 and [email protected] for more info

regards
[email protected] Send email
 
Dec 11, 2018

Poor customer service

Good day,

I am writing this complaint in nothing but disappointment from your customer service Agent named Lacia from employees department.

I made a call to the customer service on the 09th December 2018 and spoke to Lacia and she has no soft skills and no respect for Multi-choice clients at all irrespective how calm and polite you are on the phone she takes advantage and raises her voice with an bad stinking attitude and when i asked her to put supervisor on the phone since shes not willing to listen and assist she denied and said shes the one in charge and when i insisted to speak to Team leader she hang up the call.

on the 10th December i called again to the client service and Lacia answered my call again and placed me on hold for more than 15 minutes and when i asked her to do inter transfer on my account she said the system was designed not to do any inter transfers and knowing the system well because i used to work with the system as a Quality Assure with DSTV. when i again asked to speak to a TL she said there's no TL on the floor since sunday they only work from 8am till 4pm Monday till Friday off which left me terrified and shocked that how can a big company like Multichoice not have Team leaders available after 4pm, as usual lacia continued to be rude and feed me with lies and false process so in overall she was misleading me so she can get rid of me on the call.

Agents of herself should be removed from the business as they do not follow the business values at all and make clients want to cancel their services permanently. please investigate her as i can assure you shes not only giving bad service to me and shes a danger to the business.

my contact details are 081083637 and [email protected] for more info

regards
dmolekwa Send email
 
Dec 5, 2018

POOR SERVICE

I hope my complaint will have a listen.
I experienced the most horrible service from an agent called Nontobeko on 04/12/2018. Reference for my call is 97555276-i129. Firstly her attitude was as bad as her service. I had problems connecting my Extra view. She could not assist, instead she told me "maybe" the problem is my decoder or cables or network. She further stated that she can't do anything as she is the only agent on duty and everyone else has knocked off. It was just after 21:30 and I know for a fact that the call center operates until 23:00. What pushed me to the urge is when she resorted to keeping quiet for minutes on end until I hung up. In the same light I would like to compliment Palesa as she eventually resolved my query in minutes. I urge Multichoice DSTV to listen not only to my call but Nontobeko's calls. She really is bringing your company to disrepute. We pay a lot of hard earned money for your services. We do not deserve that kind of bad service from your agents.
I know this complaint is just a drop in the ocean as there are many others who are experiencing this kind of problem.
I also wonder whether the culprits are being disciplined, i believe that if there were any repercussions to their actions we as consumers would not be experiencing these sort of problems on a daily.
I would appreciate a response at [email protected]

Thanks
Dimakatso Molekwa
Nombulelodlalisa Send email
 
Dec 4, 2018

False advertising/pretence

On 21 November 2018, I inserted my details on the Multichoice website. On 22 Nov received a call from one of the representative wherein he gave me two options explora and Premium. I chose premium package and the application was done and concluded on line and was requested to send my documents to credit Multichoice. I got an sms that my application was approved and was told delivery will take place the following week. The following I decided to call Multichoice was told my details cannot be picked up and was transferred from pillar to post. Each and every time I call I get told that my request is escalated. On 29 Nov got a message stipulating that the decorder will be delivered between 2-4days. My concern is why is Multichoice not acting up on to check if this was not a scam done 7nder Multichoice. Can I be contacted on 076 4805067, have left messages to the supervisor and he is not returning the calls.

Your urgent assistance will be appreciated
Nozibusiso Send email
 
Dec 3, 2018

100 global citizen concert

I just want to extend my dissatisfaction feeling to management of DSTV for decision of not showing the whole concert I think the decision was unfair and extremely selfish...even if we all wanted to go to FNB how much capacity can vanue carry? How much was the ticket? And how much do we pay DSTV? Rediculous!!!!!!!!!!!! selfish and stupid decision making...
Cloudett Send email
 
Nov 27, 2018

Terrible service

To whom it may concern

I have had the worst service from Dstv and I am very disappointed as no one does the job they supposed to do. I reconnected my dstv on 28 October 2018. Reference used was my initiails C Hemero. I was reconnected two days later. On the 12 November I received an sms saying I will be disconnected because I did not pay. Made a call to 0317103222 to inform payment was done. I emailed through the right reference number to Nonhlanhla and was told my proof of payment will be sent to finance to sort it out, clearly it was not done as I received another sms on 17 November saying I'm being disconnected again. Yet again I called the call center and was told the same thing that it will be sorted out. YET AGAIN I got an sms on 22 November saying the same thing. Another call was made to the call centre and explained myself again. Nothing was done as a debit order was done on 26 November and instead of R385.00 to be taken, R751.38 was taken from my account and now my account is sitting on a negative because of incompetence. Can I get a call from Management or somebody that can resolve this for me as soon as possible. My number is 0607053475
menny35 Send email
 
Nov 2, 2018

walker service shutdown

why does the customer that pays R49.00 subscription fee get compensation of R500 TAKEALOT vouchers and the Premium user gets nothing, I phoned DSTV and they confirmed that the Premium user gets nothing
Andre Tobin Send email
 
Nov 1, 2018

WALKER

UNHAPPY WITH STOPPING OF THE WALKER SERVICES

I DO NOT HAVE WIFI SO THE WALKER WAS BEEN USED EVERY DAMM DAY IN MY OFFICE

WITH OUT CORRECT NOTIFICATION YOU STOPPED THE DAMM SERVICES

I WILL RE-LOOK AT DSTV I AM NOT VERY HAPPY AT THIS POINT

I AM PAYING R1500 A MONTH AND THIS IS THE SERVICES I GET
Andre Tobin Send email
 
Nov 1, 2018

DSTV WALKER

I AM MOST DISAPPOINTED IN DSTV

I HAVE NOT RECEIVED ANY NOTIFICATION THE THE WALKER SERVICES WILL NO LONGER BE IN USE.

I DO NOT HAVE WIFI CONNECTION AT WORK SO I HAVE BEEN USING MY WALKER EVERYDAY EVEN THOUGH I WAS WATCHING THE SAME CRAP OVER AND OVER AGAIN.

I WILL BE LOOKING AT CANCELING THE DSTV SUBSCRIPTION
Adila Ahmed Send email
 
Oct 8, 2018

Continued disconnections

Dear DSTV
Customer number. 12137630
I.D. No. 711104 5082 086
Once again we complain of disconnection of our account despite having paid. You continue to do this on a monthly basis and delay reconnection for days asking for all sorts of proof. Surely a company such as DSTV should have a system in place that ties a payment to an account number. In the past all payments were made in exactly the same manner and immediately a message was sent acknowledging receipt and thanking the customer. What has changed now or has DSTV suddenly become arrogant.
Know that as a loyal customer for the last 15 years I expect to be treated better. The loss of 4 to 5 days before reconnection is clear theft on your part. Know also that there are many other disgruntled customers like myself out there. With all the competition you face in Netflix etc one would think that you would protect your customer base a little better. Remember, bigger companies than you have fallen due to arrogance. All my monthly payments are more than my subscription but that always seems to count for nothing.
I trust that this complaint will be forwarded to the relevant authority in order to send a response. If no response is sent I will post all my past correspondence and complaints for all to see.
Regards
Optimistic10 Send email
 
Oct 4, 2018

MULTICHOICE INCOMPETENCY

On the 28th of June I made a payment to Dstv via *120*68584# the payment went off from my account a few weeks after I kept getting messages and calls from multichoice informing me that I hadn't paid for the month of June I send my proof of payment to the various consultants I was liaising with they informed me it would be sorted out. Two months after my services are disconnected every 3 days of the week I have to call in and I am told the service is reconnected eventually I end up asking for the payment departments details I am told I need to send them an email with my proof of payment which I did they sent me an acknowledgement receipt with the reference number 99767 . The department hasn't located my payment as my services keep going off every second day of the week. Last week Friday my services were disconnected the consultant at Multichoice sent the proof of payment department an email to ask for an update the department hasn't responded to date my services are off and I have been paying my monthly instalments in full yet I cannot watch TV because of multichoice and their internal processes which are no reliable.
Mignonne Send email
 
Oct 1, 2018

Explora

For the past TWO months we have not been able to watch one single programme without any interruptions of our Explora decoder changing channels on its own.
i had two Technicians out - on my cost and the problem still going.. i took the decoder to be tested as recommended by one of your Agents - turns out the decoder is faulty - so WHAT NOW???
i have contacted your Call centre for a new contract on Price-lock... but even there was not really any interest in new business...
I am really astounded DSTV - you don't deserve so many viewers..
Fatty Send email
 
Sep 21, 2018

DSTV Walka

Why all of a sudden with no notice given is the Walka no longer being serviced by DSTV. Now you say that the DSTV Now app must be used and, spend more money per month on DATA to watch your programs . I bought a Walka long time ago then to watch the sport where ever I went, and No DATA was required, but then it broke, so I bought a new one 2 Months ago. I am sure that you new then that the Walka was going to be discontinued. SO WHAT NOW!!!.
Danieolivier51 Send email
 
Sep 18, 2018

Spam Email fraude

Please check this email I received and would like to report it
Dear Email Subscriber:
Your MultiChoice Award Winning Details:
MultiChoice Reference Code Number: IS20/70901259547
African Log Number: SA27/14734335774GK
DStv (Explora Satellite Television) is MultiChoice's digital satellite TV service in the world, launched in 1995, providing various bouquets offering general entertainment, movies, lifestyle & culture, sport, documentaries, news & commerce, children, music, religion and consumer channels to MultiChoice subscribers. DStv has around 100 million customers with the majority being in the world (around 30 million as of January 2018). We are now giving out a gift card contained of R950, 000 as a cash back rewards to all our selected customers. You can use this gift card to withdraw winning money from any up to date ATM machine in your country and can also use it to make payments in any outlet that accepts Credit Cards, Visa Card or Master Card.
We wish to congratulate you on this note for being one of our lucky winners selected this year. This promotion was set-up to encourage the active users of MultiChoice (DSTV) Explora Hence we do believe with your winning prize, you will continue to be active and patronage to this company. MultiChoice(DSTV) Explora is now the world leading digital satellite TV service in the world and across the globe and in an effort to make sure that it remains the most widely used digital satellite TV service , an online e-mail balloting was carried out without your knowledge and was officially released recently. We wish to formally announce to you that your email address was attached to receive a gift card from MultiChioce (DSTV) powered by HSBC BANK United Kingdom with a lump sum of R950, 000 { Nine Hundred and Fifty Thousand Rand only)
Your winning numbers falls into the African collection region. Please note that Information’s required from you are part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. To claim your won prize, please contact the MultiChoice (DSTV) Explora Award claims Manager (Mr. Raymond Chandler) neatly filling the Verification form below:
• Full Name ………………………………• Residential Address………………………… {OR} P.o. Box……………………………………………• Telephone/ Mobile ………………………………• Date of Birth……………………• Occupation ………………………………………………… You are advised to contact your Foreign Claims Manager with his private email details below to avoid unnecessary delay and complications: MultiChioce (DSTV) EXPLORA AWARD CLAIM MANAGER.
Name: Mr. Raymond Chandler
E-mail: [email protected]
Phone: +27 810 187 970
Fax: +27 867 662 408
thomasmb Send email
 
Sep 18, 2018

false advertising to get debit orders

DSTV PHONE ME ON THE 26TH JULY 2018 WITH NEWS THAT I QUALIFY FOR A EXPLORA WITH FREE INSTALLATION.

WHICH WILL BE DELIVERED TO ME WITHIN 7-10 WORKING DAYS AND THEY WILL RUN A DEBIT ORDER FROM BY BANK ACCOUNT. I WILL RECEIVE THE EXPLORA BEFORE THE DEBIT ORDER WAS GOING TO RUN. THE FOLLOWING DAY MY ACCOUNT WAS DEBITED. ALMOST TWO MONTHS LATER I DID NOT RECEIVED ANY EXPLORA BUT MY ACCOUNT WAS DEBITED.
THEY MAKE EMPTY PROMISES JUST TO GET A DEBIT ORDER FROM YOUR BANK ACOUNT. IV BEEN PHONING THEM EVERY WEEK. THEY KEEP ON TELLING ME THEY SENDING A EMAIL TO THE DEPARTMENT DEALING WITH IT BUT NOTHING HAPPENS. IVE SPOKE TO TWO MANAGERS ONE NAMED KGOMOTSO PROMISING ME A LOT BUT NOTHING HAPPENED.
Ref:90336694
thomasmb Send email
 
Sep 18, 2018

false advertising

DSTV PHONE ME ON THE 26TH JULY 2018 WITH NEWS THAT I QUALIFY FOR A EXPLORA WITH FREE INSTALLATION.

WICH WILL BE DELIVERED TO ME WITHIN 7-10 WORKING DAYS AND THEY WILL RUN A DEBIT ORDER FROM BY BANK ACCOUNT. I WILL RECEIVE THE EXPLORA BEFORE THE DEBIT ORDER WAS RUN. THE FOLLOWING DAY MY ACCOUNT WAS DEBITED. ALMOST TWO MONTHS LATER I DID NOT RECEIVED ANY EXPLORA BUT MY ACCOUNT WAS DEBITED.
THEY MAKE EMPTY PROMISES JUST TO GET A DEBIT ORDER FROM YOUR BANK ACCOUNT.
EVERY WEEK IVE BEEN PHONING THEM WHERE THEY KEEP ON TELLING ME THEY SENDING A EMAIL TO THE DEPARTMENT DEALING WITH IT BUT NOTHING HAPPENS.
Doné Send email
 
Sep 4, 2018

Movie rating

Mother to a 3 year old child, I really count on DSTV to be reliable. If a movie isnt rated for nudity, i trust that there is NO NUDITY. After almost a year of watching movies and trusting the ratings, I am canceling my dstv subscription. Well done, you've lost a customer. You really should be focused on family, after all mommy makes the movie and show decisions for kids. I will be sharing this with all my mommy friends. Good luck
Manna123 Send email
 
Sep 4, 2018

Explora R89x24 months

The dstv lady sold this contract to me and explained this is extra view and I have to cancel my old d ecorder when explora is installed.when I went to installer they told me it is single tallation I must pay for extra view .now dstv just told me l must pay e installer myself for extra view and pay them R90 per month extra .I feel disgusted because the one person says this but the other says something else they both are agents of dstv.how can people trust them the lady told me they only pay forinstallation once if anyproblem solve it your self.I am really disappointed after being a customer for 10 years the even called me to take insurance out.how do you train you personnel it seems every one has his own rules.please be straight forward from the start I am not going to leave it here I am going to the consumer council that they can stop your licence to trade.
Annabie Send email
 
Aug 28, 2018

self service

you are useless i have been trying to reset my walka for over an houer and it just say be patient so must i keep on trying all night long?
Janine Ndlovu Send email
 
Aug 13, 2018

Terrible Insurance service

I have been a Multi choice client for over 8 years with insurance.
Last week my decoder was damaged by power cuts. I submitted a claim an I was given an old decoder not in a box with no remote, that doesn't even work. And was told that is how DSTV insurance works.

This is after 8 years of loyalty. Complaints department failed this help me cause I should write an email to be assisted.

Am now stuck with an old/new decoder that's not work. Which my subscriptions for the month will be debited for.

The services that has been provided by this entity leaves a lot to be desired.

An upset thinking to unsubscribe for Multichoice client
Janine Ndlovu
asor Send email
 
Aug 10, 2018

expensive and not charge one price

My name is ASOR ID7304245622088 I have a complein about this price for compact, since I pay this compact I think you kill me because sometimes I pay R500 is like I pay all channels and I am not working but I try my best to have this compact only so just do something please like now I have to pay R450 I don't know why i am jobless think about it

Thank you
Francois Send email
 
Aug 6, 2018

rip off

Dstv are steeling money every month they deduct different amounts from my bank asking for statements every time they email it but I don't received nothing
Abel Da Costa Send email
 
Aug 3, 2018

RIP-OFF of Pensioners

My parents have a Portuguese bouquet with DSTV which they pay on time for many years. We phoned in June to subscribe to the sports channels while the world cup was on. We specifically said that we only wanted it for half of June and the month of July, which we also paid over and above the other bouquet. On the 31st of July my dad got a message that if he did not pay the amount for August they would b disconnecting the sports channel. Since he did not want it , we left it , and now they are blackmailing us into paying another month of this over and above the normal bouquet , otherwise they will disconnect the whole lot!
Seriously , these are pensioners we are talking about.
It was specified that it was only for 1 & half months , now they say that if we DONT phone to cancel it stays on???????????
[email protected] Send email
 
Aug 2, 2018

Poor and incorrect information

To being with frustration is not a site to being with , but it seems like the standard of service as fallen badly.

I been trying 2 months to get my package down graded , and all I get is stories and for ever offline . Also having to pay in and pay in , last month I requested a down grade with a months notice , I made in a payment for compact which I was down grading to but then I get disconnected saying I have an outstanding balance, do I phone in , 1st guy is willing to assist and says yes for sure I will get your system running smoothly but hangs up, seconds later I call back speak to a lady she tells me systems I down I need to pay the arrears amount of previous package which was compact plus, and bear in mind I asked for a down grade a month back, but she says call back later system is down , I call back 2 hrs later speak to another guy he says I was not down graded and I been on the plus package and so on , so my point was I made the compact payment why should I pay for Plus when I want compact viewing , so he says he down graded my package but due to the days viewing of complus , I will need to pay in an additional amount of R121.12c so I go off and make that payment, then call back and speak to another lady, and her version of the story is . No you are not yet down graded to compact you still on compact plus so you total amount due end of August is R700 at that time , steam is coming out my ears , cause the previous person said R121.12c so she does some clicking of the PC and then says I have now down graded your package to compact plus and in order for you to enjoy the full months viewing you need to pay in R37.58c were the hell are all these figures coming from . All I wanted was to down grade my package from compact plus to Compact.... I was not asking for a lost pieces of the TITANIC........... I would say there is no order the sales team, and most importantly none of your call center stuff make notes by the look of it, cause out of the 4 people I spoke to today I had to repeat myself saying the same thing 4 times , and none of them could tell me what the last call center staff addressed with me .,,, Poor Poor Poor.............. better do something fast Cause by the looks of things ........ dstv will be loosing a lot
more viewers at this rate.

To further investigate my frustration..... [email protected]

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