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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Adila Ahmed Send email
 
Oct 8, 2018

Continued disconnections

Dear DSTV
Customer number. 12137630
I.D. No. 711104 5082 086
Once again we complain of disconnection of our account despite having paid. You continue to do this on a monthly basis and delay reconnection for days asking for all sorts of proof. Surely a company such as DSTV should have a system in place that ties a payment to an account number. In the past all payments were made in exactly the same manner and immediately a message was sent acknowledging receipt and thanking the customer. What has changed now or has DSTV suddenly become arrogant.
Know that as a loyal customer for the last 15 years I expect to be treated better. The loss of 4 to 5 days before reconnection is clear theft on your part. Know also that there are many other disgruntled customers like myself out there. With all the competition you face in Netflix etc one would think that you would protect your customer base a little better. Remember, bigger companies than you have fallen due to arrogance. All my monthly payments are more than my subscription but that always seems to count for nothing.
I trust that this complaint will be forwarded to the relevant authority in order to send a response. If no response is sent I will post all my past correspondence and complaints for all to see.
Regards
Optimistic10 Send email
 
Oct 4, 2018

MULTICHOICE INCOMPETENCY

On the 28th of June I made a payment to Dstv via *120*68584# the payment went off from my account a few weeks after I kept getting messages and calls from multichoice informing me that I hadn't paid for the month of June I send my proof of payment to the various consultants I was liaising with they informed me it would be sorted out. Two months after my services are disconnected every 3 days of the week I have to call in and I am told the service is reconnected eventually I end up asking for the payment departments details I am told I need to send them an email with my proof of payment which I did they sent me an acknowledgement receipt with the reference number 99767 . The department hasn't located my payment as my services keep going off every second day of the week. Last week Friday my services were disconnected the consultant at Multichoice sent the proof of payment department an email to ask for an update the department hasn't responded to date my services are off and I have been paying my monthly instalments in full yet I cannot watch TV because of multichoice and their internal processes which are no reliable.
Mignonne Send email
 
Oct 1, 2018

Explora

For the past TWO months we have not been able to watch one single programme without any interruptions of our Explora decoder changing channels on its own.
i had two Technicians out - on my cost and the problem still going.. i took the decoder to be tested as recommended by one of your Agents - turns out the decoder is faulty - so WHAT NOW???
i have contacted your Call centre for a new contract on Price-lock... but even there was not really any interest in new business...
I am really astounded DSTV - you don't deserve so many viewers..
Fatty Send email
 
Sep 21, 2018

DSTV Walka

Why all of a sudden with no notice given is the Walka no longer being serviced by DSTV. Now you say that the DSTV Now app must be used and, spend more money per month on DATA to watch your programs . I bought a Walka long time ago then to watch the sport where ever I went, and No DATA was required, but then it broke, so I bought a new one 2 Months ago. I am sure that you new then that the Walka was going to be discontinued. SO WHAT NOW!!!.
Danieolivier51 Send email
 
Sep 18, 2018

Spam Email fraude

Please check this email I received and would like to report it
Dear Email Subscriber:
Your MultiChoice Award Winning Details:
MultiChoice Reference Code Number: IS20/70901259547
African Log Number: SA27/14734335774GK
DStv (Explora Satellite Television) is MultiChoice's digital satellite TV service in the world, launched in 1995, providing various bouquets offering general entertainment, movies, lifestyle & culture, sport, documentaries, news & commerce, children, music, religion and consumer channels to MultiChoice subscribers. DStv has around 100 million customers with the majority being in the world (around 30 million as of January 2018). We are now giving out a gift card contained of R950, 000 as a cash back rewards to all our selected customers. You can use this gift card to withdraw winning money from any up to date ATM machine in your country and can also use it to make payments in any outlet that accepts Credit Cards, Visa Card or Master Card.
We wish to congratulate you on this note for being one of our lucky winners selected this year. This promotion was set-up to encourage the active users of MultiChoice (DSTV) Explora Hence we do believe with your winning prize, you will continue to be active and patronage to this company. MultiChoice(DSTV) Explora is now the world leading digital satellite TV service in the world and across the globe and in an effort to make sure that it remains the most widely used digital satellite TV service , an online e-mail balloting was carried out without your knowledge and was officially released recently. We wish to formally announce to you that your email address was attached to receive a gift card from MultiChioce (DSTV) powered by HSBC BANK United Kingdom with a lump sum of R950, 000 { Nine Hundred and Fifty Thousand Rand only)
Your winning numbers falls into the African collection region. Please note that Information’s required from you are part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. To claim your won prize, please contact the MultiChoice (DSTV) Explora Award claims Manager (Mr. Raymond Chandler) neatly filling the Verification form below:
• Full Name ………………………………• Residential Address………………………… {OR} P.o. Box……………………………………………• Telephone/ Mobile ………………………………• Date of Birth……………………• Occupation ………………………………………………… You are advised to contact your Foreign Claims Manager with his private email details below to avoid unnecessary delay and complications: MultiChioce (DSTV) EXPLORA AWARD CLAIM MANAGER.
Name: Mr. Raymond Chandler
E-mail: Multichoicedstvafrica1@safrica.com
Phone: +27 810 187 970
Fax: +27 867 662 408
thomasmb Send email
 
Sep 18, 2018

false advertising to get debit orders

DSTV PHONE ME ON THE 26TH JULY 2018 WITH NEWS THAT I QUALIFY FOR A EXPLORA WITH FREE INSTALLATION.

WHICH WILL BE DELIVERED TO ME WITHIN 7-10 WORKING DAYS AND THEY WILL RUN A DEBIT ORDER FROM BY BANK ACCOUNT. I WILL RECEIVE THE EXPLORA BEFORE THE DEBIT ORDER WAS GOING TO RUN. THE FOLLOWING DAY MY ACCOUNT WAS DEBITED. ALMOST TWO MONTHS LATER I DID NOT RECEIVED ANY EXPLORA BUT MY ACCOUNT WAS DEBITED.
THEY MAKE EMPTY PROMISES JUST TO GET A DEBIT ORDER FROM YOUR BANK ACOUNT. IV BEEN PHONING THEM EVERY WEEK. THEY KEEP ON TELLING ME THEY SENDING A EMAIL TO THE DEPARTMENT DEALING WITH IT BUT NOTHING HAPPENS. IVE SPOKE TO TWO MANAGERS ONE NAMED KGOMOTSO PROMISING ME A LOT BUT NOTHING HAPPENED.
Ref:90336694
thomasmb Send email
 
Sep 18, 2018

false advertising

DSTV PHONE ME ON THE 26TH JULY 2018 WITH NEWS THAT I QUALIFY FOR A EXPLORA WITH FREE INSTALLATION.

WICH WILL BE DELIVERED TO ME WITHIN 7-10 WORKING DAYS AND THEY WILL RUN A DEBIT ORDER FROM BY BANK ACCOUNT. I WILL RECEIVE THE EXPLORA BEFORE THE DEBIT ORDER WAS RUN. THE FOLLOWING DAY MY ACCOUNT WAS DEBITED. ALMOST TWO MONTHS LATER I DID NOT RECEIVED ANY EXPLORA BUT MY ACCOUNT WAS DEBITED.
THEY MAKE EMPTY PROMISES JUST TO GET A DEBIT ORDER FROM YOUR BANK ACCOUNT.
EVERY WEEK IVE BEEN PHONING THEM WHERE THEY KEEP ON TELLING ME THEY SENDING A EMAIL TO THE DEPARTMENT DEALING WITH IT BUT NOTHING HAPPENS.
Doné Send email
 
Sep 4, 2018

Movie rating

Mother to a 3 year old child, I really count on DSTV to be reliable. If a movie isnt rated for nudity, i trust that there is NO NUDITY. After almost a year of watching movies and trusting the ratings, I am canceling my dstv subscription. Well done, you've lost a customer. You really should be focused on family, after all mommy makes the movie and show decisions for kids. I will be sharing this with all my mommy friends. Good luck
Manna123 Send email
 
Sep 4, 2018

Explora R89x24 months

The dstv lady sold this contract to me and explained this is extra view and I have to cancel my old d ecorder when explora is installed.when I went to installer they told me it is single tallation I must pay for extra view .now dstv just told me l must pay e installer myself for extra view and pay them R90 per month extra .I feel disgusted because the one person says this but the other says something else they both are agents of dstv.how can people trust them the lady told me they only pay forinstallation once if anyproblem solve it your self.I am really disappointed after being a customer for 10 years the even called me to take insurance out.how do you train you personnel it seems every one has his own rules.please be straight forward from the start I am not going to leave it here I am going to the consumer council that they can stop your licence to trade.
Annabie Send email
 
Aug 28, 2018

self service

you are useless i have been trying to reset my walka for over an houer and it just say be patient so must i keep on trying all night long?
Janine Ndlovu Send email
 
Aug 13, 2018

Terrible Insurance service

I have been a Multi choice client for over 8 years with insurance.
Last week my decoder was damaged by power cuts. I submitted a claim an I was given an old decoder not in a box with no remote, that doesn't even work. And was told that is how DSTV insurance works.

This is after 8 years of loyalty. Complaints department failed this help me cause I should write an email to be assisted.

Am now stuck with an old/new decoder that's not work. Which my subscriptions for the month will be debited for.

The services that has been provided by this entity leaves a lot to be desired.

An upset thinking to unsubscribe for Multichoice client
Janine Ndlovu
asor Send email
 
Aug 10, 2018

expensive and not charge one price

My name is ASOR ID7304245622088 I have a complein about this price for compact, since I pay this compact I think you kill me because sometimes I pay R500 is like I pay all channels and I am not working but I try my best to have this compact only so just do something please like now I have to pay R450 I don't know why i am jobless think about it

Thank you
Francois Send email
 
Aug 6, 2018

rip off

Dstv are steeling money every month they deduct different amounts from my bank asking for statements every time they email it but I don't received nothing
Abel Da Costa Send email
 
Aug 3, 2018

RIP-OFF of Pensioners

My parents have a Portuguese bouquet with DSTV which they pay on time for many years. We phoned in June to subscribe to the sports channels while the world cup was on. We specifically said that we only wanted it for half of June and the month of July, which we also paid over and above the other bouquet. On the 31st of July my dad got a message that if he did not pay the amount for August they would b disconnecting the sports channel. Since he did not want it , we left it , and now they are blackmailing us into paying another month of this over and above the normal bouquet , otherwise they will disconnect the whole lot!
Seriously , these are pensioners we are talking about.
It was specified that it was only for 1 & half months , now they say that if we DONT phone to cancel it stays on???????????
Dchetty49@gmail.com Send email
 
Aug 2, 2018

Poor and incorrect information

To being with frustration is not a site to being with , but it seems like the standard of service as fallen badly.

I been trying 2 months to get my package down graded , and all I get is stories and for ever offline . Also having to pay in and pay in , last month I requested a down grade with a months notice , I made in a payment for compact which I was down grading to but then I get disconnected saying I have an outstanding balance, do I phone in , 1st guy is willing to assist and says yes for sure I will get your system running smoothly but hangs up, seconds later I call back speak to a lady she tells me systems I down I need to pay the arrears amount of previous package which was compact plus, and bear in mind I asked for a down grade a month back, but she says call back later system is down , I call back 2 hrs later speak to another guy he says I was not down graded and I been on the plus package and so on , so my point was I made the compact payment why should I pay for Plus when I want compact viewing , so he says he down graded my package but due to the days viewing of complus , I will need to pay in an additional amount of R121.12c so I go off and make that payment, then call back and speak to another lady, and her version of the story is . No you are not yet down graded to compact you still on compact plus so you total amount due end of August is R700 at that time , steam is coming out my ears , cause the previous person said R121.12c so she does some clicking of the PC and then says I have now down graded your package to compact plus and in order for you to enjoy the full months viewing you need to pay in R37.58c were the hell are all these figures coming from . All I wanted was to down grade my package from compact plus to Compact.... I was not asking for a lost pieces of the TITANIC........... I would say there is no order the sales team, and most importantly none of your call center stuff make notes by the look of it, cause out of the 4 people I spoke to today I had to repeat myself saying the same thing 4 times , and none of them could tell me what the last call center staff addressed with me .,,, Poor Poor Poor.............. better do something fast Cause by the looks of things ........ dstv will be loosing a lot
more viewers at this rate.

To further investigate my frustration..... dchetty49@gmail.com
lelo Send email
 
Jul 24, 2018

Payment arrangement and service

DS stupid TV failed to collect my subscription in July and therefore suspended my service. I call in to query a number of times and was advised that finance would contact me for a payment arrangement. Days later i call in to follow up as no contact was made. Yet again received bad service from consultants and managers who dont have a clue what the company processes are if any. My outstanding balance was elevated then eventually correct. I was promised a call from the finance department and yes, once again no call. I receive an sms today of an arrangement i never agreed to but the sms says you agreed to............
I call the call centre and was told that i have no say, arrangement is made on my behalf. I ask to be reconnected as they have done previously and i am told that re connection will not be possible without immediate payment. So much inconstancy and bad service i have received from DSTV, i regret the day i took out a binding contract. Im am definitely taking this further
Nelisa Send email
 
Jul 21, 2018

Disgusting service and none making scheme in the Name of explora.

I bought an explora online and got 1of the multichoice approved installers based on their list to come and do the installation.
A week later I paid for my monthly subscription and the 3days after that my services were suspended and I was told that the installer did a self service and never disconnected the old decoder. My question whose fault is that as I was at work when all this took place and for that matter I only have 1 tv and have not even been made aware of the 2nd decider being active and it was in the box when I got home..
On the 6th of July the services were then reconnected after my visit at multichoice.on the 14th July the same happened and I again went to multichoice office asked them what they want from me and they apologised and the manager said to me he has cleared every thing and that my services are now running and will never be disconnected again for this very same reason.
Tonight I got home from work and my dstv is disconnected and I drove 35km to multichoice to get this sorted and got there after 7 and they were closed.
They are going to pay me for both my time and my petrol.
They can take their explora back and pay me back my R1699. This is billing and I am sick of it.

Who ever is reading this can you do something, multichoice is taking customers for a ride...
lookiemolo Send email
 
Jul 19, 2018

91989476

I am flabbergasted at the service I receives from dstv and its been four weeks in a row that, I have to contact the call centre to resolve my problem but it seems I am dealing with incompetent company as I always get disconnected every five days. I have to spend my airtime every time to complain about the same problem, I was asked to email a proof of payment and I did that. I feel that my rights has been violated and I demand you resolve this problem as a matter of urgency. should you fail to do so, I would be forced to take action against your company.
Mome Send email
 
Jul 16, 2018

Poor service

Good Day

On the 8th of July 2018. I paid R450 to the nearest Multichoice DSTV brach to install my new DSTV. The Guy called Alajah (Cell: 083 967 5120) came in my home to install the DSTV and left it played. Within 30 minutes he left the DSTV pop up a notification: "The is no signal. This maybe due to bad weather or faulty connection in the installation". The weather was sunny and clear.

I called the guy immediately reporting this, but the guy told me i will have to pay another R450 for him to come and check my DSTV. I couldn't understand that because we didn't touch any thing after he installed the DSTV and it was the same. The DSTV is not playing up to date.

My customer no: 100142359
Name: Mome N.
Place: Cofimvaba Banzi
Thobekile Send email
 
Jul 16, 2018

Consistent abuse/unfair treatment/ poor service /mistreatment by DSTV

My customer number is 60342092

I do not even know where to begin to explain my frustration, however I will try and summerise here. First of all can soembody explain to me what are the avenues/protocol that I must follow if I want to sue DSTV/Multichoice. Cause contacting the call centre is not working for me. The problem started in February since then DSTV has been punishing me in so many different ways without good reason. As it is I cannot even explain type of my complain except for the fact that I just wanna sue them at this stage. or should I contact my lawyers to assist me with legalities.

I have two accounts uner my name(one being the explorer and the other one a normal decoder). Both of them are paid through debit order which goes through on the 15th of each month. Normally I will pay R860 including insuranec before vat increase and and afterwards higher amount after vat increase of 1%. DSTV when abusing me would debit my account for both lines and over and above that deduct a lumpsum of lmost R4000. Whn I made enquiry, I was only refunded in May for overpayment that was done in Februay,

The worst was yet to come when I thought the nightmare is over. For that refund then they disconnected my services claiming that I am owing them the mount that they refunded me which they should not have deducted in the first place. To get services connected is also such a process. Thereafter the following month, they would debit the smaller amount than the required debit order als terminate the services again. When I call the call center, I would be advice to make manual payment inorder for my services to be re-connected again.This has happened twice where by I have to make manual payments because the DSTV has decided to debit lesser amount than usual and thereafter terminate my services. That is CATEGORY 2 OF ABUSE. I had to spend alomost two hours trying to explain myself to the call centre agent that I am up to date and trying to figure out why my services have been disconnected, calling back home etc, and this consumed lot of time which I shouild use focusing on my work as a result I do not reach my daily taget and also these phone call costs money.

The THIRD CATEGORY. Now DSTV has changed focus, they are no longer overcharging me, or debit lesser amount, but instead the billing/finance section will just attache a lump sump amount that they claim I am owing over above the debit orders that are running on a monthly basis and then disconnected my services. When I call to found out what are these amount that they are claiming that I am owing cause I am up to date with my payments, THEY ALWAYS TELL ME THAT FROM CALL CENTRE THEY DO NOT HAVE ACCESS TO MY ACCOUNT BUT ALL THAT THEY CAN DO IS TO RE-CONNECT MY SERVICES AND ESCALATE THE MATTER TO THE FINANCE DIVISION AS THEY DO NOT KNOW WHAT IS THE REASON FOR THE SO CALLED PENDING AMOUNT.

AS I SAID, THE FPROBLEM STARTED IN FEBRUARY AND AS i AM CURRENTLY SPEAKING THE SERVICES FOR BOTH MY ACCOUNT HAVE BEEN TERMINATED. The problem is I do not know how many times I contacted the call centre for the same reason and my services will be connected for few hours and the next thing terminated again. Its been like this back and forth and I each time I call I am told I cannot speak to finance division cause its a back office.

1.My question is, howcome Finance impose unnecessary debt on my account and from my side when I try to get hold of them I am told I cannot engage with them directly cause they need to explain what have I done to then and why do they keep abusing me like this. Second question why there is not any form of rebate for all these days for my services have been terminated, whereas the payment has been made in full. tHE THIRD QUESTION WHY IS IS WHEN WE LODGE SOME QUERIES DSTV NEVER COMES BACK TO US WITH RESPONSES TO CLEAR OUR QUERIES AND IT BECOMES ONE QUERRY AFTER ANOTHER WITHOUT THEM PLAYING THEIR ROLE.. Fourth question, why is it that we cannot contact Finance/billing division directly cause the call centre agents cannot assist us wit our finance queries yet finance section can impose unnecessary outstanding payments in our accounts without our permission or consultation whatsoever.

I have so many unanswwered question like not complying to the turn around time etc and will take me the whole day I fa I had to write in this . I Eve know each and avery person working as the call centre cause I am always engaging with them on adaily bassis to fix the problems ceratted by DSTV which should not have been there in the first place. My last refernece number that I have been given on 3 July is # 10261021 however my services are not yet connected till today.

I can be contacted on 0832870288 to give further details/explanation to this query or email angeline.njapaha@gmail.com
aneshree247 Send email
 
Jul 13, 2018

Dstv always being disconnected

to whom it may concern at DSTV
my name is Rozanne Poonen.i have been struggling now for months after months. Every second day the dstv get disconnected due to errors on your side, every time I call in I need to load large amounts of airtime as we hold on forever, I am sick and tired of this service. my account is in a mess with you and I was promised that this matter will be resolved.which till this day nothing was resolved, every time it gets disconnected and I call in there's a new consultant that I need to speak to that tells me that I owe money and need to email proof of payment which I have done time and time again. I have dealt with Puleng Matla and she knows very well how long this has been happening. today once again the Dstv gets disconnect and I speak to Anele Naakwana who refuses to put it back on as he claims that I must pay first, what kind of a clown service is this, no one there knows whats going on and to top it off everyone don't see notes on my account about the million times I have had to call in to resolve this matter. the customer service that you are providing is pathetic and just have no interest in helping customer, when we pay short then you guys are very quick to disconnect but when you owe customers money for the errors on your side then you can never get back to me. I'm taking further action regarding this matter and will get a print out of the amount of times I had to call every 2nd or 3rd day when you have been disconnecting the services.i will hold you guys liable for the amount of money I have used just to call you.please contact me as a matter of urgency.my contact number 0730770003
hillarysa Send email
 
Jul 12, 2018

Telenovela Advertisement

PLEASE PLEASE PLEASE STOP THAT AWFUL TELENOVELA AD! That woman is the most annoying creature ever and it is completely unneccesary to subject us to this absolute RUBBISH every 10 minutes of the day!

Please stop!!!!!!!!!!!!

Telenovelas have a place and an audience but you are going to drive them away with this awful woman EVERY TEN MINUTES OF THE DAY!!!
Christina1 Send email
 
Jun 29, 2018

Die nare waarheid

Die nare waarheid really is produced in very bad taste. To make fun of victims of crime like farm murders really is not funny. If kyknet keep on broadcasting this kind of of programs it will be better to unsubscribe. Lost of life and trauma going with it was and will never be comedy.
Christina1 Send email
 
Jun 29, 2018

Die nare waarheid

Die nare waarheid really is one of the most unpleasant programs how anyone can think murders ,trauma and hardship is funny I don't understand. What is funny about loss of life??? If this is the kind of programs you are going to broadcast it will be better to unsubscribe.
wambam Send email
 
Jun 26, 2018

DSTV NOW

Hi Have had a problem with linking my smartcard to the DSTV now app for the last 5 days, everyday I called customer service to hear that the problem was escalated to the technical department and that I will receive feedback within an hour, guess what, it is still not working, I have had 5 different reference numbers for 1 query which cant be resolved, basically i`m paying for a service which I cant use, when using the live chat option to escalate a problem, the answers are short and the support representative quickly forwards you the message it was escalated to technical department and then ends the chat.

You guys are absolutely pathetic when it comes to customer service and feedback, your service does not validate the rates you charge.
Shocking to say the least, you make me sick....

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