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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

madz Send email
 
Jun 20, 2017

bad service

I have a complaint.
For 4 days now I've been trying to do a change of ownership on a second hand decoder I bougt at a garage sale.
After hearing I should do a affidavit and fill out change of ownership form etc. I did so just to hear now the one card is massively overdue which is not my f/ing problem to begin with and that I should start over again so I did this with another smartcard just to have zero response.
I am so bloody.tired of this you know if the correct info was given to begin with this could have been done within the first 24 hours but now it's one story after another.
Is thee anyone at Dstv that can actually do their job and assist me with this please because God know i will come and do it myself given the opportunity.
Please give me a call at 0787898684.
Thank you
Lhattingh Send email
 
Jun 19, 2017

Vuzu

Trying to understand how there is a channel, where day after day, night after night, the signal is nothing short of atrocious. This is nothing more than poor service delivery with nothing being done about it. Why is this acceptable and what is being done about it?
Renette Send email
 
Jun 12, 2017

Account

Sick and tired of DSTV telling me that they are going to susspend my account because I owe them money. I have made a payment on Dstv on the 25th of May. The amount that I owed was told by a Consultant of Dstv is R795.00 so I made the payment and now they want to disconnect me AGAIN. This is really getting out of hand with dstv. Really getting out of hand. Really can someone please sort this out. They dont sent me.any statements again there is no way that i still owe any thing. Really they call you to upgrade to the explora but they cant even manage to sort small things put like this. Really bad business for them....... And now I need to pay more than I was supose to be paying
shine lee Send email
 
Jun 9, 2017

dstv not authorised billing

hi My Name is Shine-lee Booyesn

i am a dstv customer i have a prepaid package i normally took the compact extra and reason taking the pre paid package is because i would like to manage my own account when the funds is available , i had my dstv put on in April for the month and to my knowledge it would last me to the 2 May 2017 reason for not activating the package again is because i was not at my house for the month of May ( work related ) i came back and wanted to put on my dstv again and checking on my dstv self service i was in arrears with an amount of R915.00 now if this is pre paid why do i owe DSTV money i pay for what i want, i contacted the help line 0215082222 and they told me that the viewing will still go on after the 2 May 2017 and please keep in mind its called PRE PAID so that means i pay i watch not you guys decide that you will leave it on and the customer must just pay without my authorisation this is by far the worst i have ever come across (if i have a pre paid cell phone and i do not have airtime will i make a call NO that means i have to buy airtime to talk its called Pre paid i buy i talk ) now i have to fight with DSTV for charging me with a bill which i have no Knowledge of as to me my balance that i have to pay in is +-R80.00 that is what i owe you but my account now looks like i am in arrears with you guys

017-05-17 03:00:38 AM DStv Extra Subscription R236.61
2017-04-07 05:46:05 AM Reconnection Fee R50.00
2017-04-07 05:46:05 AM DStv Extra Subscription R407.50
2017-04-07 05:46:04 AM Payments (R450.00)

as you can see that you guys are billing me for R236.61 which i have never ever authorised and i promise you i will not pay this amount of R236.61 my balance that i owe DSTV is R81.50
this i will pay with no pain at all cause this is what i must give you

you think you can just bill customers for what YOU think is best for the customer i have taken this further and i would like all my voice recordings that is on my account my lawyer is requesting this i am not leaving it like this this is my money and you as DSTV have no right over it so i have to submit the recordings to my lawyer asap

my details is

Customer No. 16436953 | shineb.412@gmail.com | 27727493291
Mercia Send email
 
May 24, 2017

dstv multichoice services

I have an Explora and Extra view package. The terms and conditions to apply for this was for it to go off via debit order, otherwise the contract would not be successful. Now, months after I am being contacted and after being handed over (shockingly), I'm told that I am in arrears of over R15 000, and all of a sudden my account gets suspended. After many calls to DSTV Call centre and R100's of rands of airtime, spent they keep on telling me and promise me that their billings Department or "price lock" Department to contact me for arrangements - I AM STILL WAITING! How long before anyone can call the client back? As a client I am willing to make "reasonable" arrangements but get no response from DSTV side, yet I AM being suspended. Who is at fault if they never debited my bank account, and then hand you over months later?? Someone needs to contact me, very urgently, as I am getting REALLY TIRED of this absolutely poor service!!! - MA THOMAS - 0834583638
jacolot Send email
 
May 23, 2017

rebroadcastings

stop stealing money by letting customers pay every month for a bunch off rebroadcasting ,every day ,month, year ,nothing new , tyerd off watching same stuff over and over and still pay for it over and over , this is theft with permission nothing else
jacolot Send email
 
May 23, 2017

rebroadcastings

i do not see the need to record programs , just switch you current decoder on and look at the rebroadcast every day ,month or year ,i do not mind paying for new things , but to pay every month or year for same stuff as last month or year becomes a bit crazy now , do you not feel you are stealing peoples money because they must pay every month for the same rubbish they already payed for or do you think people on south Africa cant remember there for you show the same stuff over and over . i think it is time you give people what they pay for and stop stealing money for rebroadcasting that has already been payed for
floratjabadi Send email
 
May 22, 2017

Dstv explora

I bought dstv explora knowing that I'm working night shift I will be able to watch the repeat episodes like Sibaya.Queen.Somizi and so on in the morning when I rich home before I sleep from night shift but now they are showing more of Amapopayi
chrisanta Send email
 
May 19, 2017

Again NO service

It has been three weeks now ... problem was esculated. Reported the poor service on complaint line as well as hello peter. Guy phoned us and apoligized during the week. We are back at our holiday home tried to connect again problem was esculated. I asked if i can speak to a manager but was disconnected . Spend R65 again. And again no service i am speachless . Bad bad bad
Temanamabula Send email
 
May 19, 2017

Change of ownership

I was told that I should send documents in order to change ownership on my explorer and told it would take 24 hours. 24 hours later, nothing has been fixed. I called the DSTV call centre and was told that nothing had been done, and the matter had been escalated. I was further informed that if I wanted the change of ownership to be effected immediately, i should go to any multi-choice agency and the change would be made same time. I asked for a multi choice centre closer to where I live and was directed to pretorius street in Pretoria. I got there, only to find that they had moved to centurion! I called again and was directed to bloed street in Pretoria still, only to find that they are installers! I then decided to Google and found that there is one in wonderpark. I went there, and still the change of ownership could not be done, due to a technical error! I am still not able to watch tv, after being sent from pillar to post! I lost 7 hrs of studying for my exams only to comcWhoseefind back empty handed! Whose fault is it if there's technical errors, aren't technicians supposed to fix that? DSTV/Multichoice service is extremely poor, which is very disappointing for an organisation of this magnitude!
olganashe Send email
 
May 16, 2017

poor service

Your agents in Belleville sold decoder without full equipment. Yet I wanted dstv with installation for 599. They couldn't gave me coz where I stay they is too much of robbery. They told me that when I finish payments where am I going to get the rest of the parts
Lynn Jansen Van Rensburg Send email
 
May 15, 2017

Extra View is Low Cost Programmes

I would like to know.. why has Extra View now become a place where junk programmes are taped for extra viewing. for example.. Originals...New Girl ... this is just two of many!!!!!!!! they are not taped on extra view. i have to now go to the internet to be able to download programmes that i did not tape... why should i have to pay extra for Extra View if i have to tape my own programmes anyway????????????? and then pay for internet????? There are now only low standard programmes that have been saved on extra view.. Mnet I am so tired of wasting money... sick of watching repeats, repeats repeats and such old programmes.... just tired of such low quality and we are still expected to pay such a high price.
Rdebruyn Send email
 
May 14, 2017

Box Office

It is now been a year and a half of which numerous phone calls and promises my Box office will work in 2 to 3 days. Well. It is still not working. And each time I get a different error message. How many times must one call and recieve empty promises? I am really tired. And if this persist I will cancell my Dstv end of my contract.
Moliza Send email
 
May 10, 2017

Poor deliver

I pay more than R1300.00 per month for my DSTV and the extra view....because the DSTV Multichoice Choice increase their fees like they give a good service.

we are tired of you repeating episodes, i've been watching the Kardashians last year's episodes repeating everyday and night, food channels, repeating, channel 103, 116, 124, 129, 130, 131, it is same thing everyday day and night, I am sick and tired, please do something NOW...
Segun Send email
 
May 2, 2017

Service Blocked Before Expiry and DSTV Complaint Centre Lousy

I just got home front the office only to see that my service has been suspended.My subscription was renewed on the 8th of April, I can not therefore understand the reason for his disconnection. All attempts to reach the customer care has been futile. When eventually I go through on my phone, I was kept on hold for upwards of 2mins playing some lousy adverts about their services. My Smart card number is : 1017366086 . I wonder if this complaints are ever reviewed though
Mos Send email
 
Apr 30, 2017

Change of account

The DSTV call center and its management has proven to be useless. I have changed my account and called in to notify of the change of account. But every month, the service gets suspended on account of none payment whilst for the last 4 times every time i call the call center agents confirms that a debit order and change of account has been effected.
I went as far as to send an e mail which seems to also prove to have been a waste of time.

How does DSTV expect to service customers when the very act of securing payment is handled so so poorly.

I will be looking for an alternative meanwhile i await the company to call me tonight.

Smartcard: 1019479849
chrisanta Send email
 
Apr 30, 2017

Bad service

Arrived at our holiday home on friday it is now sunday. Paid R300 as requested was promosed by two consultants to phone us back due to tecnical issues from there side. It is now sunday morning nobody phoned and our line still not connected. Also 53min off airtime wasted on pour service and bad company. Wonder who is going to pay for our calls and time but they will not connect until we paid full amount. πŸ˜‚πŸ˜‚πŸ˜‚They were trying to connect us on saturday afternoon again but the charge would have been for 3 full days..... although we would have only had the service for 2 and a half days. Rip off i would say. Dstv .... what service..... there in NO service
awolsa Send email
 
Apr 21, 2017

ANN7

DSTV are morally reprehensible for even allowing ANN7 to air on their network. The blatant Zupta propaganda is false and nauseating and should not be allowed, especially on their cheaper packages. It's a blatant attempt to brainwash a very specific demographic. The lies, false witnesses and cowboy 'journalism' are not even veiled or attempted to pass off as legitimate. As for the "live feed" I wouldn't be surprised that the grubby hands of Bell Pottinger has a direct link to provide the drivel spewed forth across the screen like a congealed gravy train way past its scheduled stop.
Kick this crap to the kerb.
madziva Send email
 
Apr 18, 2017

request for a movie to be rescheduled

may you please have a nigerian movie "The Last Ofalla" to be aired again. notify me when scheduled
madziva Send email
 
Apr 18, 2017

african movie: The Last Ofalla

May you please reschedule Nigerian African movie called "The Last Ofalla"? I miss it
Renietha Send email
 
Apr 11, 2017

Poor service

I phoned on 2 april for dstv explora deal. Been approved and told delivery will be 5-7 working days. Today was day 7. Nothing. I phoned twice today but got told someone will phone me back. Dont understand why no one can check the progress on the system.
Entle Send email
 
Mar 27, 2017

Reconnection

Good day Natasha Abed


I Maria Mokoena, 7305240323085, I would like to have a querry on my account as I ask for debit order for 20th of each and every month, of which the debit order never went through from my side and again I have a problem with my phone where it will show the incontact if the money go off from my account. Last week I spoke to one of the agent that side regarding the money of which it was R472.00 that suppose to go through debit order today when I received a call from home that the service is suspended and I call to find out why the money never go off and again when I checked on the system that the debit order never goes off. I call to find out why debit order never goes off Joshua Matlou gave me an attitude and said I have to pay reconnection fee again because they were trying to take money today as the money reversed from their side but from my side no debit order was done. My complain is how can I pay double reconnection fee whereas I was not aware? And again how can I ask for reconnection and again reverse the money? It does not make sense to me. I would Like you to reconnect my dish, I will pay it now what was required R472. I think I must cancel my debit order so that it will be better to pay cash to avoid troubles. call me on 0736544148. Really it was a bad experience I had.
phakamak Send email
 
Mar 24, 2017

Dstv not working

Good day,

I have a problem, I paid my dstv last week monday the 20/03/2016 and some of the channels were not working so I called the call centre and the guy that I spoke to give me instructions over the phone to reset the decoder to default settings. My dstv now is stuck on the installation wizard screen and when you try to go next to finish the installation, it says not signal and what so ever. I contacted the call centre again on wednesday the 22/03/2017 to ask them to suspend my dstv, I have spoken with Tsepo mhlala sitting in johannesburg and I haven't got any joy from him and ask for a supervisor who called me on this number (011 289 2000) and the time was 22:24. Supervisor advised that he was going to log a call for me for my dstv to been suspended until the problem is resolved because I cannot watch the tv and my money is now been washed away. Supervisor advised that He was going to call me back to give me a feedback but I haven't heard a word and its now friday the 24/03/2017

Please kindly assist me.
eajyyav Send email
 
Mar 17, 2017

DsTV connections disconnected even before 30 days

I paid for my Indian subscription on 16th Feb 2017. It is supposed to work for 30 days and then should go off if not recharged.
By simple mathematics today, 17th March 2017 is the 30th day of my recharge and it must work today. But the connection has gone off since 2 AM, 17th March. It is supposed to work for full day but it is off since 2 AM.
I want it to be working for 1 full day to compensate for the time lost by me when the subscription was not working.

Account number : 43162940
Contact number : +233 540125044
Brillian Send email
 
Mar 13, 2017

Disconnected

My account was due on 7th March, 2017. I paid for smart card no: 4135071249. We have been watching since then until today 13th March at 13.00hours. Can I have my channels.

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