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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

zimbali123 Send email
 
Sep 19, 2019

SERVICES DISCONNECTED POOR SERVICE FROM CALL CENTRE

I/D 4805110553086..We were disconnected on 17/09 and was informed cash payment of R100 which was made on 7th our billing date has reversed.I have sent e-mails ..called call centre to explain we made csh payment at ackermans on 7th how can a cash payment reverse as well as on 17th our HD decoder started upgrading software after the software upgrade the thing went dead...and we were disconnected.We assumed it must had been technical glitch ,we tried clearing code via app and what up it didn't work..then e-mails were sent to call centre they only replied once to say payment reversed we must pay.I have sent 5 e-mails after that but no one cares to get back to me.I then called this morning spoke with a prson who advised me shes attending to my query I mut hold made me hold more then 10 minutes...This matter still not resolved.I want multi choice to re-connect our services ,compensate us for the 2 days lost as well as PAY MY AIRTIME AS IM ABOUT TO GO CALL AGAIN...IM EXPECTING PAYMNT OF R100 AIRTIME ..AND YOUR CALL CENTRE AGENTS AND THE PEOPLE WHO RESOLVES QUERIES ON E-MAIL ARE HIGHLY UN PROFESSIONAL AND DONT CARE ABOUT CUSTOMERS..MULTICHPICE IS DEPRIVING ME OF SERVICES THAT I HAVE PAID FOR ..I WILL SUE YOU IF THIS IS NOT SORTED OUT TODAY
Jaco Hamman Send email
 
Sep 19, 2019

BAD SERVICE

BAD SERVICE THE STAFF DO NOT NOW WHAT THEY ARE DOING. I VISITED THE DSTV WALK IN CENTRE AFTER MANY PHONE CALLS. THE PERSON HELPING ME WAS VERY HELPFULL AND TOLD ME THAT I WAS WRONGLY BILLED AND THAT I HAVE A CREDIT. 2 WEEKS AGO MY DSTV WAS DISCONNECTED ON A SUNDAY WHERE NOBODY CAN HELP YOU. I WAS RECONNECTED AND THE NEXT SUNDAY IT WAS THE SAME STORY. SUNDAY IS A LEASURE DAY AND BASICLY THE MOST IMPORTANT DAY TO WATCH SPORT AND MOVIES. IS WAS ROBBED OF THAT. I WAS RECONNECTED AGAIN ON MONADY BUT I RECIEVED A SMS AGAIN STATING THAT I HAVE BEEN CUT TODAY. I AM A VERY VERY UNHAPPY CLIENT .......PLEASE FIX YOUR MES ............ SMART CARD NO 12128681 J HAMMAN I NEED URGENT ASSISTANCE
Alainloretz Send email
 
Sep 19, 2019

Terrible Service

I have been Trying to register on the dstv app but for some reason it has my old cell number linked to my account and the customer service team can't assist me with getting it updated, therefor the otp I require to register on the app is going to a number I had 10 years ago. The staff at the call centre can not help me as the staff are untrained and have no clue. They just keep saying that the number on the system is correct. I am really beyond frustrated as I am paying almost R1000. 00 per month for a service I can not fully use and dstv don't seem to care about it. Pathetic and just the final straw for me to switch to streaming.
CandiceC Send email
 
Sep 17, 2019

DSTV PRICE LOCK

BAD SERVICE THE STAFF DO NOT NOW WHAT THEY ARE DOING AND SAYING THEY GIVE YOU THE INCORRECT INFO .......I AM ON PRICE LOCK AND I PAY R539 BY DEBIT ORDER I GOT AN SMS ADVISING TO PAY R750.50 ......WHY IF THE AMOUNT IS R539 .......FOR 2 YEARS ...................2 WEEKS AGO MY DSTV WAS DISCONNECTED NOBODY COME BACK TO SAY WE HAVE SYSTEM PROBLEMS IF I DID NOT CALL IT WOULD HAVE STAYED OF . I AM A VERY VERY UNHAPPY CLIENT .......PLEASE FIX YOUR MES ............ SMART CARD THIS IS NOT GOOD AT ALL I NEED URGENT ASSISTANCE
zoezoe Send email
 
Sep 13, 2019

DSTV multichoice

I am currently paying for 2 decoders that are on compact and by error I made a double payment in one decoder and didn't make the payment for another ,I was then in errears which led to my services being disconnected,i was advised to send proof of payment to ***********.I got a reply advising that the payment was allocated to my account,I called the call centre and spoke to a very rude Ntombikhona MdlaboseMdlalose who was not willing to assist me to a point of dropping the call in my ear. My services are still not active...Multichoice has got a terrible customer service and I wouldn't recommend it to anyone,I am one unhappy client...
seipati Send email
 
Sep 4, 2019

complains

multichoice if full of nonsense. their consultant don't know what they are doing or saying .I paid my account 3997638162 R150 on 31th of august and now there are telling me I must pay R124 on the 15th of September 2019 ,the full amount I will never ,I told them I don't want it anymore ,there are talking me pillar to post . multichoice needs competition now they think they own our money
seipati Send email
 
Sep 4, 2019

compaling about my account

multichoice if full of nonsense. their consultant don't know what they are doing or saying .I paid my account 3997638162 R150 on 31th of august and now there are telling me I must pay R124 on the 15th of September 2019 ,the full amount I will never ,I told them I don't want it anymore ,there are talking me pillar to post . multichoice needs competition now they think they own our money
MOT246 Send email
 
Aug 28, 2019

Fonechoice (HOME choice)

I have 2 phones took out with FONECHOICE, i am paying 900 and with no DATA, i skipped 2 payments on purpose because i cannot buy 2 phones without DATA,

i am now requesting my recording to confirm that i requested phones with DATA, that ridiculous, 2 phones without DATA, everyday i getting calls to say i must pay i wont need my DATA that i was promised, if i new i should have gone to Telkom because they are reasonable

Very angry with them, i even told them i want to cancel and they must collect their phones but courier failed to collect,

I have ran out of IDEAS

MR MOtsoatsoa
0769133245
thals Send email
 
Aug 27, 2019

POOR SERVICE

I have Contacted DSTV on around the 18 or 19 of this month to change the date for payment, I changed the date to last day of the month and I made sure that I ask the consultant if changing dates its not cause any problem like being disconnected during the month as I was paying on the 20th of every month the she said no my service will be active till last last day of the month so to my surprise the service was disconnected this morning and that's not what I was told so I am really disappointed and angry because clearly the person who assisted me by the name of CARMANE JANTJIES doesn't really know how the company really operate if she failed to disclose this information because clearly this is an inconvenience to my family I am even thinking I should cancel the service and try other service providers I hope they can be explain to the clients about the operation of their services unlike some one who is not well informed. I will wait for your call from your offices. Regards Thalita Contact number 0614654628 During the day 0127019327
YolandiPieterse Send email
 
Aug 22, 2019

SWITCHING OFF HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that Im not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandiPieterse Send email
 
Aug 22, 2019

HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that I'm not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandiPieterse Send email
 
Aug 22, 2019

HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that Im not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandaNajoe Send email
 
Aug 19, 2019

Dstv Multichoice

On the 30th of July I have upgraded to Compact plus at the advertised discount of R460.00. When I checked my balance on whatsapp I notices that I am being charged R520. I called Multichoice to enquire and spoke to 4 different agents. 2 of them said the special ended 23 July. The other 2 said the special ended 31 July 2019.
I advised them that before upgrading I contact the Facebook page via the messenger service and was given a number to sms to in order to qualify for this special. I have also received a email confirming that im on the R460 discounted price. When calling for a 4th time I spoke to Sinaso and was told that I can just pay the R460 and the system would pick this up automatically.
Now my question is this, if your call centre cant pick up that I am on the R460 discounted package instead of R520, how is your systems suppose to pick this up. Clearly DSTV Multichoice has employed people who does not know what they are doing and they not even willing to assist or go the extra mile. Can Multichoice please contact me and confirm what the amount is I have to pay. Thank You.
Nikelwa17 Send email
 
Aug 8, 2019

Dstv billing

I made contact with MultiChoice to reconnect my package and also upgrade it. I was told that I have an amount of R330 that is outstanding due to a discount that was given to me incorrectly during the month of March and April. I received the SMS confirming that I qualified for a discount. I paid the difference due for my subscription at that time. Now 4 months down the line I am told that I need to pay that difference from March and April, because I was given the discount incorrectly. Why must I as a consumer suffer because of your so called system error? I refuse to make this payment and need this rectified ASAP.
phophit Send email
 
Aug 8, 2019

poor service

I paid my service in the morning I call late for activation I have to spend more than R100 airtime to be activated, the next day I woke up to disconnection again with the new outstanding amount for what I don't know I have to call again ..do I have to spend more than my monthly fee on airtime in order for you guys to assist me?
ATmartins Send email
 
Aug 7, 2019

Terrible service

I have the worst experience. I made arrangements the end of last month for the 15th and wasn't done and now my dstv is disconnected and no one is prepared to help until I have made a payment and I emailed and got a reference which said 8 working hours of which it wasn't and the day I phoned I was told I can't be transferred to the correct department but the lady I spoke to took my banking details and will escalate from her side so come today no dstv and after years of always paying on time and now with a debit order this happens and every time you get asked do you want a debit order. Customer nr ********** 5. The I get a reply of : We're saddened that you feel this way about our service. Sadly we do not have a payment arrangement facility for normal Residential accounts, as such, we're unable to help in this regard. I replied : So because your call centre stuffed up I have to pay reconnection fees and make a plan to pay today and the 15th now wonder you guys are losing clients your service is the worse because you trust someone will keep to their word and escalate for you because she can't transfer your to the department but just once proven again you can't trust anyone and I can't sit on the phone the whole day to sort out nonsense as I work long hours in a call centre and plus my husband spent R120 holding on with a agent and not getting help so what now. PATHETIC ???? And once again they said : We really cannot apologize enough for the frustration. Which department were you looking for? & Unfortunately, our services are Prepaid Anel. But you don't get it I made arrangements for a damn debit order that wasn't done and I took the ladies word for it she would escalate it for me since she can't transfer me since when can't you not be transferred to a dept. You guys service is the worst ever because since yesterday I have not been able to sort this out but no effort what so ever from dstv from one person to the next that is all that happens
AM
Anel M:
07 Aug 2019, 07:14
It is now the *th and no one had even made an attempt to contact me. I paid on Friday and it was reconnected and this morning disconnected and this after I had to make a plan to pay because I did not have the money to do so. This after an agent called me a liar that I phoned on the **th of June to set up a debit order and we spent R*** in airtime on Friday the **/** to get this sorted out with no success, I am so annoyed with this whole issue all you get with response on social media is we are sorry you feel this way, is this the way to treat your clients????? I work in a call center myself and behavior like this would not be tolerated no wonder your company is losing money. You don't even get offered some sort of gesture from your side, the answer is just no we can't help you we are not a pre-paid service and the answers you get is actually very rude, not how may I assist you, is there anything I can do for you to make the situation better, just no help from your side and the after informing the agents they can't contact me because of me working in a call center they will still tell me they can't get hold of me so never mind that they don't have listening s****s they don't have reading s****s neither because since last week Friday I have asked please phone my husband he is on the account but no why would they. You must be the first company that can't transfer a person to add a debit order, because to come back to my whole issue if my debit order was loaded like I have asked my services would not have been disconnected but you are not even taking ownership of this problem, your agent made me a liar to say I didn't phone and if I was not on pre-paid I would have sent you my itemized billing. I know this is just a waste of time because nothing will get resolved I will just have to pay reconnection fees because I am the client and I am always wrong and your agents are the best and your service excellent.
[email protected] Send email
 
Aug 5, 2019

Wrong Billing

I have 2 Decoders with DSTV, 1 Compact. 1 Premium was recently installed on the 25/07/2019. When i Installed the Premium I paid an amount of R809, but this Morning I recieved an SMS stating that my Premium has been disconnected.

I called 3 times and was told to send a POP, offwhich I did. 2nd time I was told the Billing Department will call me as it has taken the R809 Premium and has activated the Compact. Why and How would 2 different be miced up, I don't know, It puzzles me.

This is too unprofessional for a Company that we pay a lot of our hard eaned money to.

They are to call me, stil haven't.
Monique88 Send email
 
Aug 2, 2019

Incorrect billing

I'm still waiting for your response ,no was has contacted me .

I received this sms tonight - ( DStv Alert! You won't be able to watch DStv from tomorrow as we've not received payment. Please pay today https://payat.io/dstv/. If paid, please ignore.)

I want this sorted ASAP , otherwise I will be going to the ombudman , this is really unprofessional , no one can assist me ,I phoned on Monday was told this will be sorted out and someone will get back to me , and apologized for the error and I owe nothing on my account .

I phoned again 01/08/19 due to an sms that was received and my DSTV will be switched off for overdue monies, again someone will phone me , I sent an email states within 8 hours someone will phone me , no one is phoning .

Now I received again the sms that my DSTV will be switched off tomorrow and once again who is making contact, I'm doing all the phoning and e-mailing , this is so unprofessional , customer service my ass .

Now again today 02/08/19 I phone cause no one gets back to you , I first holders on for 15min , and got through than the lady told me to phone back , cause the system is frozen REALLY !!, I phoned back and still no one can assist me , first I have a credit and I'm still owing for a discount that I was not even aware of that was reversed in March WHAT DISCOUNT !! And we in August , I'm so sick of DSTV .
The funny thing I'm not the only person that has this problem , so many people are complaining regarding this issue .


FAST TO TAKE OUR MONEY AND PUT OFF WHEN NOT PAID BUT CANT ASSIST WITH ANYTHING THAT CONCERNS THEM !!

Phone me 084 471 4066
Customer Number 90013902
benathi Send email
 
Jul 30, 2019

multichoice DSTV

they disconnected my account told me I should go and pay on the 26 July which I did and now they tell me to pay again
and its not the first time they doing this to me.

this is totally wrong
lungisilen Send email
 
Jul 30, 2019

Incorrectly billed

Am dissapointed on the service i got from your account department
i was billed incorrectly for March and April now they come back indicate that that outstanding amount must be paid by me and my services were disconnected immediately when i call to find they indicate it a mistake done by them.

0731779856
lungisilen Send email
 
Jul 30, 2019

Incorrectly billed

Good Day

I am highly disappointed in a level of professionalism that DSTV account department has
around May i called and stop them from debiting from my account due to the fact that i was not in the country and debit order kept going and i would reverse them July i wanted to connect my dstv as it was closed i paid R560 to reconnected i was told they didnt stop my DSTV it was still connected and due to the fact that i reversed amount it was than disconnected of which it was not my faulty and than now on the 25 i was told i owe 575 and my monthly installment is R399 i called to ask why they told me i was incorrectly billed for March and april again that not my problem and my DSTV was stop why am i being chargered for negligence that done by them. am highly disappointed at the service i get when i call them they not even considering my requested
my account number is 6682542 cell number 0731779856
Anisa Send email
 
Jul 24, 2019

DSTV SERVICE TERRIBLE

I have been struggling to get my DSTV connected since the beginning of this month. payment was made, POP sent to you, however after every 2 days it gets cut an a re-connection fee is added for me to pay. your call centres have us on hold and each call last more than 30mins. I think that is how you make money.

I have a good few case open , yet no one from the finance team calls me.

I need this sorted asap as I am paying for a service I cannot enjoy.
Anisa Send email
 
Jul 24, 2019

DSTV CALL CENTRES NOT HELPFUL

I have been calling the DSTV call centres for well over 10 days now, every call is over 30 mins. My DSTV is paid, POP was sent but someone keeps cutting it after ever 1 / 2 days. I have to then call back and there is a re-connection fee added that I have to pay first before they re-connect.
This is becoming tiring and even the team leaders in the call centres do not want to help, they are constantly in meetings. I have their names and times that I called. YOUR FINANCE DEPARTMENT WAS SUPPOSE TO CALL WITHIN 24 HOURS. IT IS NOW DAYS AND NO CALLS.
Someone needs to assist me, as you are now robbing me. I have paid for a service which I cannot make use of as you have now cut it completely and your call centre wants me to pay again to re-connect.

THIS IS NOT GOOD AT ALL I NEED URGENT ASSISTANCE.
resolux Send email
 
Jul 19, 2019

pricelock upgrade

dstv price lock service are absolutely the worst i have been phoning for two weeks just to get my dstv subscription upgraded to premium package the consultants just say that they escalated the request to the price lock dep and they will call me back its been two weeks and no phone call has been received ... do this people actually work?? cause i pay my account every month and this is the service i receive
Dumie Send email
 
Jul 16, 2019

Inconvenience😡😡😡

I called in on the 15th of July to see how much i need to pay, and i was told i had to pay R637 Acc 75684617 then they opened my line now on the 16th when i came from work i see that they closed the acc again, when i called in i was told i had to pay in R27 the following day my question is i was given a balance that i had to pay the day before now they feel that they have to add on more money thats not right

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