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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Marika Send email
 
Feb 12, 2018

EXPLORER EXTRA VIEW NO HELP

We purchased the extra view decoder, got home and was only told afterward that we needed to buy another Extra view decoder or we can only have one extra view. We left it with only one extra view as the extra decoder would cost a lot. A year later we thought lets get the 2nd extra view for my son. We were told by DSTV to buy a small HD decoder, we bought the decoder and no one could help us connect. Then we where told we need another HD decoder because the other Silver decoder wont work. We went and bough another one. Called DSTV again and they couldnt connect us. Now we are stuck with two new decoders and but no extra view. No one can give us an answer , we spend 3hours on the phone to DSTV, they promise to call back but never does.DISGUSTING!!!!!! We pay a fortune for extra view but dont have it. What do we do now, DSTV got the contract and now they couldnt care a DAMN. Maybe it is time to go to the consumer board.
Darryl Send email
 
Feb 11, 2018

Absolute rubbish shown and repeats upon repeats

Dear DSTV,

We are really getting sick and tired of the repeats on your channels! You will be losing loyal customers with the rubbish you play. We are tired of the BIg Bang Theory and My Wife and Kids which have aired on multiple channels at different times. I am a premium subscriber purely for the sport aspect. If someone figures out how to stream sport then its goodbye from me DSTV! Stop wasting money paying for rubbish Gupta channels (possibly getting involved in corruption in the process) and spend that money acquiring quality shows and more relevant content for your loyal customer base! Losing Animal Planet from your bouquet was a mistake. Your pop up channels are rubbish also! Again the sport is the only reason for keeping the premium package, and you know this hence your exploitation. Please take note of the complaints. You will soon be having a much smaller piece of the cake if this continues!
Danie Nortje Send email
 
Feb 9, 2018

Repeats

Pls stop showing so much repeats of one program. As much as 4 times a day is crazy. Also what does Ice road truckers have to do with history. Why is it on History channel.Please be relevant. American this and American that. Stop showing rubish.
Melanie Boshoff Send email
 
Feb 7, 2018

DSTV

I have been billed for Showmax subscription, but am a DSTV Premium subscriber. I have been charged the correct rates for just under a year now, and all of a sudden, I am charged this extra amount in January. I have called twice for a credit, just to find out that the first request was not even followed up. On my second call, I was told that they would logg it, but that it is not really their problem. I should contact showmax for a case number.
As far as I am concerned, I have a contract with DSTV, and not Showmax. DSTV also constantly advertise that Showmax subscription is free for Premium clients - so they are offering the service/discount. Why should I contact Showmax ? I want my money back !
Second call's reference: 20383194-I67
lourens Send email
 
Feb 7, 2018

poor service

paid amount showed owing reconnected service just to have it suspended after 7 days and told i need to make another payment and fisrt payment was not enoughf .and then get told by customer service line operator that why did i only pay the amount that showed and not pay more if i had any other option i would gladly not ever use the service of multichoice ever again .
Mandla John Send email
 
Feb 7, 2018

THIS MUST BE A JOKE

I contacted customer services on Monday the 05th after knocking off and found my DSTV PRICELOCK suspended. I immediately took my phone & call your call centre which the lady that was helping me said she will take the matter up for investigation, and she promised to call me on Tuesday the 06th after 15:00 as she will be doing nightshift. NO call was received till I called back around 20:00 the other consultant explained differently from what I was told on Monday. So according to me I'm not been taken seriously a DSTV customer as a results I would like to cancel my PRICELOCK plan and go back to compact as I have never experience this problem before. Or is either you resolve this as ASAP as I don't owe you cause no one of your consultant can explain where does that R724.91 cames from, that you says I am owing.

M.J Thokwana
082 511 1022
Fanie Send email
 
Feb 5, 2018

RUBBISH RUBBISH RUBBISH AND MORE RUBBISH

DSTV PLEASE STOP SHOWING SO MUCH RUBBISH ON ALL YOUR CHANNELS WE PAY A LOT OF MONEY TO WATCH THE JUNK THAT YOU DECIDE TO AIR, AND IVE NEVER SEEN SO MANY REPEATS. PLEASE WAKE UP BEFORE YOU LOOSE ALL YOUR CUSTOMERS 0763981273
gdolivier Send email
 
Feb 3, 2018

Future programming insensitive

Promotional advertising for an up coming series depicting super heroes fighting against the nazi third reich.
Auschwitz entrance sign shown” Arbeit Macht Frei” how can Dstv even consider airing this series!! Insensitive to the nth degree.
Genocide was committed here!! The programming sourcers and management must explain how this happened.
Due to be aired from the 28 Feb
ShellyRiddin Send email
 
Feb 2, 2018

DSTV ADVERT

as a small business owner, i am disgusted that DSTV would advocate that staff should firstly be on their phones at work and secondly use work resources such as the office wifi to stream their own personal entertainment, Businesses be they big or small pay for wifi and spend a lot of money putting in expensive wifi connections in order to be able to meet clients need and then staff are encourgaed to use this resource for personal entertainment, I am appalled that a company like DSTV would advocate this. Where are small businesses suppose to go with this when staff want to sit on their phones during the day while they are suppose to be working and meeting the needs of the clients, and YOU at DSTV maybe a client of ours in your personal lives and experiencing bad service from us and then will have the audacity to complain about our service, while you advertise and advocate ENTERTAINMENT in the workplace. It is Appalling!
Bernise Send email
 
Jan 26, 2018

Bad services

Poor service no link on payment
They camstag still looking for a sept payment that i did pay but cant find that payment and now they switch me off every 4 days for no reason.can i plz ask who ever got the same problem to contact me on 0727203164 for now i had it and gonna take exstra steps and take them to caurt. They just give poor servise all the time
Bernise
0727203164
WynandD Send email
 
Jan 23, 2018

WHY ONLY SOCCER and then REPEATS, REPEATS, REPEATS AND AGAIN REPEATS !!!!!

SOCCER, SOCCER, SOCCER and more SOCCER !!!!!!!

Can you guys please stop this shit of showing SOCCER over and over on 10 channels every single day !!!!!!!! Stop STEALING our MONEY !!!! You get your money every month and still you choose to ignore your CLIENTS NEEDS !!!!

You have 3 channels permanently on soccer now another 8 channels get added !!!!!!! You have 3 channels every day 7 days a week for 4 weeks and for 12 months........AND don't even think of giving the excuse that it is the only HIGH DEMAND SPORT !!!!!!!

If you don't know how to do your job get out!!!!! Give someone the chance that knows how CLIENT SATISFACTION WORKS and how to improve DSTV client services as there are currently NONE !!!!

I have logged 10 complaints so far and still YOU DO NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!! We as your clients just get IGNORED

Just remember, DSTV survives because everybody is paying you............but as soon as everybody starts cancelling their subscriptions, then I would like to know what DSTV is going to do. Our world is at a point where you have to turn every cent around. I hope you have a recovery plan in action as you are going to beg your clients one of these days not to go.

Please prove your clients wrong, and start doing something !!!!!!

Wynand
072 267 7988
tersia Send email
 
Jan 8, 2018

Overcharge on dt order

R8161.35 was debited from my account ( in stead of 1044.85). I contacted customer services, they promised that someone from accounts dept will phone me back within 48 hours. No phone call received ... I phoned them again and again they promised that someone will phone me back before the end of day and that my money will be refunded within 3 days. No phonecall or refund received since. Seems like DSTV stole my money....
Call ref nr 26267218I82
Lindo1990 Send email
 
Jan 5, 2018

Payments not linked to my account

I have called DSTV multiple times regarding my DSTV being blocked every 4days. when I receive that SMS saying my account has been blocked because I haven't made payment my face turns red because of incompetent DSTV consultant promising to resolve the problem. Apparently my payments cannot be linked to my account, I don't know what the payments department is doing but my problem is never escalated. the last case number I received was #9583208 which itself was escalated to the wrong department. DSTV is a joke, I am just waiting for that SMS again notifying me that my services are blocked so I can go cancel my subscription demand a refund and never recommend this company!!!!!!!

Email: [email protected]
cell: 0766720012
Lindo1990 Send email
 
Jan 5, 2018

Not Linking my payments to my account

I have called DSTV multiple times regarding my DSTV being blocked every 4days. when I receive that SMS saying my account has been blocked because I haven't made payment my face turns red because of incompetent DSTV consultant promising to resolve the problem. Apparently my payments cannot be linked to my account, I don't know what the payments department is doing but my problem is never escalated. the last case number I received was #9583208 which itself was escalated to the wrong department. DSTV is a joke, I am just waiting for that SMS again notifying me that my services are blocked so I can go cancel my subscription demand a refund and never recommend this company!!!!!!!

Email: [email protected]
Cell: 0766720012
Braam83 Send email
 
Jan 1, 2018

Exstra billing

I have phone dstv because i was paying R 970 a month for my premuim package.they told me i get penaties for paying on the first of every month but on sistem shows 27 my debit order goes off but i dont have any debit order on my account only cash, then the operator tells me i not there problem and i have to pay no matter what dstv is quick to disconnect your service but there service is real bad and a bunch of incompitent personel.so i am still waiting them to phone me back and still nothing
Clyde Hewitson Send email
 
Dec 28, 2017

Unallocated DSTV SUBSCRIPTION

Ive made a payment for my Dstv subscription via cellphone banking on the 23 December 2017.Ive made numerous calls and numerous emails.I sent proof of payment.I explained also that I added DSTV SUBSCRIPTION as a bank approved beneficiary.I also gave the reference used but to no avail the amount of R874 has still not been credited to my subscription account.Im lost for words that your staff cant allocate my funds and they are sending me around in circles.Please could you sort this out.Clyde Hewitson [email protected] 0823195857
Honiball Send email
 
Dec 23, 2017

incapable of fixing a self inflicted error

Call logged for the 5th time - same issue
ref: 4553 9606 / 77

Besides the fact that this happens when we have plans spending the night in front of DSTV channels. Kids had friends over, spend a lot of money each time on holding while they sorting the error out, with only immediate solutions, then the system cut of my DSTV ever 3-4 days since the day we had the multiple decoders installed

we spend a fortune to have multiple users, they charged us for all 3 decoders at 1st

After having it fixed at a local branch we still experience cut offs every 3-4 days.

This is absolutely rudiculous that nobody at your company is capable of fixing it permanently

in my last call I logged I specifically asked to have this investigated as it does not help just connecting us again again and again. It is inconvenient

I would like to have a refund for all the unecassary time and effort spent to have this resolved and a free month service for all the breakups. if this occur after the 26th again, I would like to have a refund for another full month and will have Carte blance investigate. I also will report to consumers act

please do have this fixed by 7h00am, 23Dec2017.

This was actually the reason why we chose to have multiple views over Dec2017 - and this is now the 5th time we are unable to view
Honiball Send email
 
Dec 23, 2017

incapable of fixing a problem

Call logged for the 5th time - same issue
ref: 4553 9606 / 77

Besides the fact that this happens when we have plans spending the night in front of DSTV channels. Kids had friends over, spend a lot of money each time on holding while they sorting the error out, with only immediate solutions, then the system cut of my DSTV ever 3-4 days since the day we had the multiple decoders installed

we spend a fortune to have multiple users, they charged us for all 3 decoders at 1st

After having it fixed at a local branch we still experience cut offs every 3-4 days.

This is absolutely rudiculous that nobody at your company is capable of fixing it permanently

in my last call I logged I specifically asked to have this investigated as it does not help just connecting us again again and again. It is inconvenient

I would like to have a refund for all the unecassary time and effort spent to have this resolved and a free month service for all the breakups. if this occur after the 26th again, I would like to have a refund for another full month and will have Carte blance investigate. I also will report to consumers act

please do have this fixed by 7h00am, 23Dec2017.

This was actually the reason why we chose to have multiple views over Dec2017 - and this is now the 5th time we are unable to view
Limeym Send email
 
Dec 13, 2017

Dstv South africa

After sending the proof of payment to DSTV more than 100 times; requesting credit for the near 2 weeks of viewing they they have effectively stolen from me (if you have an issue with DSTV and even if they have cut you off their service clock keeps ticking) the more than 50 proof of payment e mails to [email protected] followed by complaints on hellopeter.com which initially got me a “we have received your complaint and will respond to you shortly” response which is a very empty offering and of course there was no response. Finally I received (after 3 months of more than 100 e mails) a response from the dstvHELLO PETER team! Wow a whole team!! Best they could say was they were waiting for the proof of payment?! Really? Then after requesting a full and complete explanation I was finally contacted by a person with an actual name (fake or real I don’t know) who in turn asked for the proof of payment to which my initial response was well if you have a proof of payment e mail address to which the proof has been sent about 75 times surely it was received? Nothing. So I proceeded to forward about 30 of the proof of payment e mails to DSTV to this guy from the Dstvhellopeter team with the proof of payment. Still nothing from them. What has been interesting though is I attempted to join the DSTV forum but after 4 days received an e mail stating my request to join was rejected as I did not meet their criteria!!! What a huge joke!!! You can say what they said in another way, they absolutely do not want me talking about them on their own site as I have established quite clearly that I am hostile to them and they are scared of me!!! Really, this monopoly is scared of one guy telling the truth and demanding justice? I’m that scary they have to block me? That’s funny man I have clearly rattled their cage and for all of you suffering customers that have been abused I will continue to do so until they realize that we as customers demand and deserve a fair hearing.

Ohh and this is my second blow up with them in less than 18 months!! They actually gave up on the first one and finally admitted they had made an error. I think that left a bad taste in their mouth and now they are adopting the huge “ignore” policy.

Please share your experiences with me.

Kind regards
Mike Blake
Dstv customer # 37877911
[email protected]
[email protected] Send email
 
Dec 6, 2017

Worst service ever

Worst service ever!!!!!!!

Unbelievable!!!!!!

Called twice. Used over R80 in prepaid!!!

Logged onto selfservice to do it myself also did not work. The new Selfservice website is really not user friendly.

AND emailing for same requests!!

Absolutely horrifying. And when I get upset about this lack of service over a period of 1 hour I get met with condescending voices as if I am over reacting. You are wasting my time! my money and I have no more patience for your bad service. Every single time I call DSTV this happens. And when I lose my temper because of the stupidity and having to repeat my requests continually I get asked not to get upset or swear. OF COURSE ANYONE WILL SWEAR IN THE SAME SITUATION!!!! YOU WOULD TOO!!!! How do you expect people not to get angry!!!!!!!!!!!!!!!!!!!!!!!!!!

I asked two different people to upgrade my package after I paid money today to reconncect my services and I paid for the current package (although it should be pro-rata charged as we are already on the 6th day of the new month.)

I asked them for the difference so that I can pay this as they say you can upgrade anytime. The first consultant said I They said I couldn't upgrade as I only paid for the current package?? I then said but cant I pay for it within 24 hours? The balance? I still received no upgrade request from her. I then called in again as one call to her and 4 emails did not help or going online. I spoke to another consultant. Had to go through the whole story of reconnecting, wanting to upgrade and that I sent proof of payment to the first consultant who did reconnect me, but did not upgrade me. After almost 20 minutes, explaining, and losing my patience eventually, I still dont know if my services are now upgraded and what I should pay in order to pay for the difference.

What a mess!!!! You have no service on any of the platforms you offer!!!!!!

Sadly we have to eat up and accept your rubbish service as you are the only service provider in SA. Disgusting.
charlshane0804 Send email
 
Nov 23, 2017

FREAKEN REPEATS

Can you guys please stop this shit of showing over and over the same things. stop sitting on your asses and spend our peoples money that we work so hard for and start showing better things on DSTV.

DSTV get allot of complains but you do sweet %$#$%% about it!!!!!!!

If you don't know how to do your job get out!!!!! Let someone that knows how to deal with serves to clients>

I went 56 times to DSTV and still you freaken do nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A HICKMAN Send email
 
Nov 23, 2017

The Ashes

It appears that DSTV in Zambia has no coverage of the Ashes although it is available in RSA. As I keen cricket fan this is very disappointing.
Colin adrian Send email
 
Nov 21, 2017

Idols final

The biggest show in SA Idols and I missed the finals. I want to know how come it is not on catch up. You showed every other idols programme repeated it throughout the season BT you don't have the finals on catch up.
2702denden Send email
 
Nov 20, 2017

REPEATS REPEATS AND MORE RESPEATS

WHY AM I PAYING OVER R800 A MONTH TO WATCH SOME COOKING CHANNELS REPEATED 8 TIMES THIS YEAR ALONE. THESE PROGRAMMES ARE DONKEYS YEARS OLD AS WELL.
GIVE US VALUE FOR MONEY DSTV. BUT I SUPPOSE YOUR NEW BUILDING HAS COST YOU A SMALL FORTUNE ...... SOMEONE HAS TO BITE THE BULLET ..... AND THAT'S YOUR CUSTOMERS.
Vishnu Naidoo Send email
 
Nov 14, 2017

SERVICE

I went into the Randburg Customer Service Centre today 14/11/17 after being advised by two multichoice workers (Augustine and Tshepo) following calls that i had with them yesterday. The reason for the call was to upgrade my SD PVR to the EPLORER 2 for R999. None of them informed me to take my decoder with as they explained that the decoder will be collected when the accredited DSTV installers come to install the EXPLORER 2.

The service I experienced was TERRIBLE. From the door to the consultant who served me at 1pm (counter 20). The manager was just as incompetent and did not even try to resolve my problem.

This is the 3rd time trying to sort out this problem as the old SD PVR is resetting about 15 times a day (every hour).

I am even considering CANCELLING my contract after being a loyal customer for years.

Vishnu
082 649 1459

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