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Multichoice

South Africa

Consumer complaints and reviews about Multichoice

nomcebo Send email
 
Nov 16, 2016

there is no signal

I have been calling dstv the whole day today. 2 channels (Mzansi Magic 161 and Etv) have been giving me signal problems while other channels are working as normal. I want to watch these channels at certain times and I cant cause of this signal I've been getting the past weeks. Please sort this out as I am a paying customer and right now I am not satisfied with the service. I have been re-setting my decoder the whole day. I dont have the airtime to be calling you the whole day.
vhadau Send email
 
Nov 11, 2016

change of ownership not done

Good day

I have visited the multichoice branch in Randburg twice for a change of ownership o a decoder

on the first visit my documents were not loaded and on the second attempt I spoke to Sifiso Maqubele and gave him the documents returned with all outstanding requested and I waited for the change to be done and still nothing was done. See correspondence below

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RE: RE: test 1

Thursday, October 27, 2016 3:52 PM

Mark as Unread

From: "Ronewa Mudau" To: "Percyvelle Shange"
Full Headers Printable View

Good day

I am now loosing my patients, i have told u numerous times, I DO NOT HAVE THE DOCUMENTS I LEFT you THEM AT MULTICHOICE IN RANDBURG. I even gave you the details of whome i dealt eith. Can i please have this escalated if this is not clear please call me on my number as now this is going in circles. my number is 0765607464

--------------------------------------------
On Thu, 10/27/16, Percyvelle Shange wrote:

Subject: RE: RE: test 1
To: "Ronewa Mudau"
Date: Thursday, October 27, 2016, 9:09 AM

Good morning, Mr Mudau,
the guy I sent an email to hasn't respond please send
the documents again, than I will process the matter
myself

-----Original
Message-----
From: Ronewa Mudau [mailto:[email protected]]

Sent: 27 October 2016 05:52 AM
To: Percyvelle Shange
Subject:
Fw: RE: test 1

Good day

It
has been 4 days and i have not received feedback has this
been done? Was rhis escalated?? Is thedecoder now in my
name? Or do i really have to lodge a formal complaint to get
this done.

--- On Sun, 10/23/16, Ronewa Mudau
wrote:

> From: Ronewa
Mudau
> Subject: RE: test 1
>
To: "Percyvelle Shange"
> Date: Sunday, October 23, 2016, 3:49 PM
Good day Please CC sifiso and
> please
can i have this escalated to your manager, Ask Sifiso to ask

> for the lady who was working at
reception on the 16th of October
>
between the hours 10:00 -11:30 . She took the requested
document and
> assured to give it to
Sifiso who was on break when i was there. As i
> have already confirmed with you over the
phone, i did not make any
> copies the
only papers i had were originals which i left a your
> Randburg offices. Please can this be
escalated or advise ifvits not
>
possible and i need yo lodge it as a complaint. My number is

> 0765607464
>
--------------------------------------------
> On Sat, 10/22/16, Percyvelle Shange
>
> wrote:
>
> Subject: RE: test 1
> To: "Ronewa Mudau"
> Date: Saturday, October 22, 2016, 6:26
PM
>
> Good
evening sorry for
> the late reply but
the guy you spoke, advised that he never
> received, can please forward them to
me
>
>
-----Original Message-----
> From:
Ronewa Mudau [mailto:[email protected]]
>
> Sent: 22 October
2016 05:45 AM
> To: Percyvelle
Shange
> Subject:
> Re: test 1
>
> Good day
> Thank
you for the email.
>
> I will await your feedback. However i
will not be signing any
> additional
documents nor returning to your offices. If the documents

> are lost again . I will kindly
request the matter be escalated.
>
--------------------------------------------
> On Fri, 10/21/16, Percyvelle Shange
<
>
> Subject: test 1
> To: "[email protected]"
>
> Date: Friday, October 21,
2016, 6:56 PM
>
>
>
> This electronic communication
and the attached
> file(s) are
subject to a disclaimer which can be viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [email protected]
>
> for a copy.
>
> This electronic
communication
> and the attached
file(s) are subject to a disclaimer which can be
> viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [email protected]
for a copy.
>
>

This electronic communication
and the attached file(s) are subject to a disclaimer which
can be viewed at
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
If you are unable to view the disclaimer,
please email [email protected]
for a copy.
Channy123 Send email
 
Oct 17, 2016

Arrogant & incompetent call agents

It has been on numerous occasions where I had to call in to fix my DSTV account due to call agents that are incompetent and think they know everything. I find it totally disturbing that I have to be spoken over while I am explaining my query whilst call centre agent Matsobane Chuene thinks he knows the answers to everything.

Firstly there was a call made on the 21st of September 2016 by my dad regarding as to what would be the amount in which would need to be paid in order to have the full bouquet switched on as it was on compact, the call centre agent which the name is unknown advised as to what the totals would be and then switched the full bouquet on which was not requested initially.

The full bouquet was switched on up to the 16th October 2016, Monday morning 17th October our subscription was switched off. I then called DSTV and spoke to Matsobane Chuene who spoke over me numerous times and never gave me a chance to speak and first of all I am the client which should be respected and not told there is two sides to a story. He was unable to assist me after 15 minutes on the line and a total wastage of my airtime I have asked to speak to a team leader or manager which he failed to do as he dropped the call in my ear. I then called back and spoke to Shiela (surname unknown) who I explained my situation to but failed to assist me due to the “processes” they have to go through I then once again requested for a team leader or manager she then transferred myself to one of her colleagues who then only transferred me to the team leader named Kensani (surname unknown) who has mentioned that she will revert back to myself as she would pull the call that was made the 21st September.

I find it totally unfair and unprofessional that my subscription has been switched off due to incompetence of an individual who fails to listen and ask if something is not understood.

I find the service of Multichoice totally disgusting as this is not the first time I would have to call and have my time wasted by arrogant call agents who has the answers for everything.

If there were a company other than Multichoice I would have cancelled my subscription in a matter of minutes because I never get any joy by no call agents or their team leaders and the fact that they are always “in a meeting” or busy in unacceptable.

Team leaders in a call centre should be available and on their feet 24/7 when a matters like these arises.
gretha Send email
 
Sep 21, 2016

No refund, very slow or no reponse

MultiChoice – Poor and no service

1. 8 June 2016 at 11:08, I wrote to MultiChoice:
This account was terminated and the final debit order was supposed to be subtracted on June 1st. The amount should be R 1 908.00. The amount of R3938.80 was subtracted. Could you please reverse the additional amount that was subtracted?

2. On 9 June 2016 at 13:56, commercialactivation wrote:
CASE NUMBER: 7943609
Please note that we have put a request to our billing department to credit RUSTENBOSCH GUESTHOUSE as cancellation was scheduled for the 6th May 2016 as per case # 7703541
Best wishes
The DStv Commercial Activations & Sales Team

3. 1st of July
Now after MultiChoice have stated that that they will credit my account on June 9th, they proceeded to again issue a debit order in the amount of R5404.40 on the 1st of July.

4. Subsequent to that, on 12 August, MultiChoice wrote:
CASE NUMBER: 7943609
We will not be refunding any funds as the account is on zero balance and there is no credit remaining on the account.

5. 16 August 2016, I wrote:
This does not seem correct to me? Why do you state that you will be refunding, and then after subtracting even more money almost two months after my contract have been terminated, you state that the account now shows a zero balance?

6. 19 August 2016, MultiChoice wrote (to me and someone called Melusi):
CASE NUMBER: 8130435
Hi Melusi, you pulled case 7703541 and 7943609 yet services were never cancelled, kindly do the necessary journals to credit account so refund can be actioned.


7. 5 September 2016, I wrote:
Hi,
It has been more than two weeks and I have received no reply??
Regards,
Gretha

8. 6 September 2016, You wrote:
CASE NUMBER: 8130435
Please provide us with the customer number you require assistance with

9. 7 September 2016, I wrote:
76160777
Could you please sort this out?? This has been dragging on since June 9th. Can it possibly take three months??

10. 9 September 2016, you wrote:
CASE NUMBER: 8130435
Kindly note that your refund for the period that was supposed to be cancelled which was from the 07/05/2016 until 31/05/2016 and 01/06/2016 until 08/06/2016 has been reversed total amount to be refunded R2212.50.
Your refunded has been captured awaiting for approval.

11. 9 September 2016, I wrote:
Hi,
The refund for the first error should be around R2000. The debit order on June 1st. was R3938.80 and should have been R 1 908.00.
Then on the 1st of July another debit order in the amount of R5404.40 was also issued?
Surely the refund should be more than R2212.50?
Regards,
Gretha


Subsequently, I have received no answer.

Regards,
Gretha Groeneveld
Customer number - 76160777
[email protected] Send email
 
Jul 30, 2016

Paying for something I do not have access to...

Paying for something I do not have access to...

I bought an explora it was delivered on 10 March 2016 and installed on 19 March2016. It was okay for a couple of weeks. Then it started losing the signal, took the decoder and went to a walk-in centre at Maponya Mall. They tested it and confirmed that nothing is wrong with the decoder and suggested I should call the person who installed it.

He tried to call the installer but unfortunately they did not answer. Got home called them a couple of times with no luck. Sent the installer (Musa from Masina and Services) an sms and he promised to fix it. This was back in May 2016. Today it's 10 July 2016 and it's still not fixed. The guy keeps giving me the round around. Now he does not pick my calls nor answer my smses.

Please can you get this sorted I cannot keep paying for something I do not have access to. Thi complait was logged on hello peter on the 10th of July 2016 and my connection is still not fixed.
maribotha Send email
 
Jul 21, 2016

Refund

I paid my childrens schoolfees incorrectly into the multichoice account on the 25th of June.
I contacted the call centre, the said the bank must do the refund. The bank said only multichoice could do the refund.
Since 26th June I contacted Multichoice 7 times. Firstly they said the document was not correct, so I send it again.
Then they said the refund is loaded and will be paid within 3 working days. Saturday on the 16th of June I phoned again, the person said oh the refund was not loaded, he will load it. The money will be in my account by Thursday. It is Thursday today and no refund. So I phoned again. The lady said no the refund is not loaded, she will load it, the money will be paid in 7-14 working days. Every time I ask can you contact me to let me know about the refund, the answer is, no we can not contact customers.

After I have depleted my airtime on numerous phone calls, no one could help me, or contact me.
I am not a rude person, but I am getting a bit angry with the service or lack of service.
What must I do to get the refund urgently. I needed to pay the schoolfees by the 7th of July.

My contact details: M Botha 0836586326 or [email protected]
Nhlax Send email
 
Jun 25, 2016

Decoder switched off every week after payments made

My decoder was cut off 4 times this month even after i have made payments. I sent through my bank statements to Verquillinah, Shalati, Pamela who is a team leader and nothing was done. Today 25/6 multichoice tells me I owe R1065 and they cant derive where they got to that total. Their debit order system has errors....a debit order that went through in March reported that I reversed it whereelse my bank statement reflects it was paid. This is a shocking service from multichoice, they never give feedback.
Lurdes Send email
 
Jun 15, 2016

Debit order

Have a frustrating issue caused by multichoice who have incompetent staff who cannot resolve the priblem. Ref 46635051
Sheriff Send email
 
Jun 13, 2016

Non service delivery

I have contacted Multichoice more than a week ago for assistance, they have promised to call me back, send some out to assist, ave me the run around to change my decoder. After spending more than an hour and half on calling them to day I have not received any assistance but they will billing me in full. They are full of broken promises. They are quite clever, when the consultant answers the phone they get you rate the call by promising the world. Once the rating is done, who ares they reviews have picked and you have to sit with services that are not working but you have to pay for the services in full.
Bongibabe23 Send email
 
May 16, 2016

Poor service

I pay multichoice every month and on time but this month's service has been terrible. I have not been able to watch tv because they decided to suspend my services without giving me a valid reason, I've been calling them like twice a week since my payment for re-activation of my service, I have done what they have asked of me. Sent them numerous proof payment but still the same problem continues.
I'm tired and frustrated of doing the same thing over and over again with no success. Truly out of options now. They won't even refund me for all the days I had to go without wathing television, I'm gatvol.
[email protected] Send email
 
May 3, 2016

Pathetic Service

I called the DSTV Call centre at 11:50am and a "Lungile " took my call. I asked him to please disconnect my subscription as I was not going to use DSTV , this month. He said because my payment date is the 1st , it was too late . I asked if I could speak to a manager, he asks me why ? and what should he say to his manager ? I told him the reason for my call.So I asked him 3 times to speak to his manger, he keeps quiet on the phone , he then laughs and put me on hold without even saying a word. Is this Customer Service, Is this how Multichoice train their staff to be rude and arrogant ?
I want a manager to contact me immediately and I want an apology from that"pathetic excuse for a DSTV employee" I work in a call centre and the call is recorded on my side, I will take this further should my complaint not be dealt with accordingly.
Zainab Send email
 
Apr 8, 2016

DSTV explora R899

Since the 6April Im waiting for someone to resolve my issue I upgrade from compact to premium for the R899 24 month contract my explora was delivered and install when I phoned to activate it I was told Im on the R149 contract Sello Mofokeng messed up my contract every day I phone everyone tell me they must escalate but no one have the decency to call me back and put on my decoder as my compact was cancelled. I'm very disappointed and irrated
NHolt Send email
 
Apr 7, 2016

Installer threatening to remove my dish!!!

Game had a special for the DStv with free installation which I had purchased to replace my old rusted dish and to have on hand for when I wished to reinstate my subscription. I had no problems with using the voucher and receiving free installation but now the installer is threatening to come to my property and remove my dish because according to him Multichoice will not pay him because I have not activated as yet.

Nowhere did it state that I am obligated to activate my subscription within a specific period inorder to qualify for the free installation, nor was the purchase contingent on me doing so. How then do your installers have the right to threaten your customers and what do we as customers have to do with the agreement between Multichoice and their installers? And What does Multichoice intend to do about such instances?
RuanOberholster Send email
 
Mar 31, 2016

Difficulties in transfer of decoder ownership

To whom it may concern,
I write this letter as a formal complaint with regards to the poor customer services that Multichoice provide, specifically the trouble I’m having to change the ownership of MY OWN decoder that I OWN to my father’s account.
The decoder my father owns stopped working and I suggested to him that we change the ownership of one of the decoders that I own to his account, instead of him purchasing a new decoder…easy hey…NO!
I submitted my Change of Ownership Form on 30 March 2016, received an automatic response the same day with reference number 7687875. For a full day I have not heard a thing back from Multichoice (bearing in mind that my parents now cannot watch any tv and that I want to resolve this as soon as possible as they pay the ridiculous high and unreasonable prices Multichoice charge where a day lost is almost worth a gold bar). On 31 March 2016 I received a response stating that certified copies of our ID documents is required?
Now the silly thing is, unlike the Change of Ownership form is designed (where the new owner requests the transfer), I, the current owner completed the form and wanted to give away my decoder to a direct family member - but certified copies is required, WHY?
My parents stay on a farm and I’m extremely busy at work, where must one get time to go and certify ID Documents? Especially if the transaction is not from a third party requesting transfer, but the actual owner of the decoder (which I paid for and has the right to transfer to anyone without Multichoice making it a difficult task to perform) wanting to transfer the decoder to a direct family member (copied on the Change of Ownership email).
Can I steal my own decoder, or what are you trying to achieve by this??
You can not only milk us with your charges and not provide a good, or even reasonably good service in return!!
Please respond in this regard as I find it unacceptable.
Regards,
Ruan
Zinhle Send email
 
Feb 25, 2016

Multichoice personnel faults

I zinhle here by not satisfied by the multichoice service the personnel of multichoice make mistakes and requires us client to pay for the mistake and they never fix it the day I connected my dstv account I requested to pay on the 15 but the assistance made a mistake and type 5 so every month I have to call and ask them to change the date but nothing happens. I'm so sick and tired of your poor service I hate the way you run your company. I would like you to deal with your stuff and let them pay for their mistakes
Kogilan Send email
 
Dec 30, 2015

Pathetic Service

I am absolutely appalled by the treatment I have been receiving from MULTICHOICE. I have to call in every month with a problem which never ends up resolved! I called in today only to be treated like crappie by the consultant and he then asks me if I am human! He then keeps talking without even listening to my issues and tries to talk above me! I have no idea what training MULTICHOICE gives their consultants but it is clearly not one of integrity and discipline! I am going to find every means and way to get to the bottom of this as MULTICHOICE are quick to take my money but gives a damn about customer satisfaction! The consultant refused to allow me to speak to a manager,he didn't want to give me his managers contact number and I was still speaking he had cut the call! If MULTICHOICE keeps hooligans like this to deal with customers, it will soon come down to them harassing clients and threatening clients as they have access to all our details! I will be in contact with every legal authority to ensure that someone gets to the bottom of this as I am paying MULTICHOICE for a service and I expect to be treated fairly in return!I would not recommend MULTICHOICE to anyone as there are other providers who provides much better service than MULTICHOICE.
Thomas Mofokeng Send email
 
Dec 18, 2015

signal

my dstv is always searching for signal during the day but later after 18h00 it comes back to play normal why bcs I'm paying full amount but it play half day?
tebiso Send email
 
Nov 7, 2015

bad attitude from cashier

At maponya mall there's two ways of paying an account, either by cash or card with the self service machine. Today their machine wasn't working and I asked the cashier *Moipone* with blonde hair who was just sitting there doing nothing to help out with the machine. She got all loud and told me that she can't help me and there's nothing she can do about it. She was showing off. I walked away from her but she kept talking loud saying my attitude stinks and it won't help me. The branch was not busy and even it it was busy she can't be talking to customers like that. She needs to be sorted out, she will get people who are not calm like me and I can tell you that if she did that to someone else it would have been out of control. That's were I pay my account and I want her sorted out
pumeza Send email
 
May 2, 2014

managing my account

I have not used my DSTV since 31 december 2013. Today ( 02 May 2014) I had an installer come to my new residence and install everything for me. I went to the multi choice kiosk and informed by their staff member that the amount due is R295.00 and I paid that. I went back to the office to call Multi Choice for assistance with reconnection. I was holding the phone for more than 40 minuites and it was later just cut off without any assistance. I redialled and approximately 20 minutes later the call centre agent told me that I am actually owing a further R570.17. On enquiring I was informed that I was billed for Jan and Feb even though my decoder was in storage. I was informed that I was supposed to inform the call centre that I am moving and not using my decoder. I told them that calling the call centre is a joke because you have to hlod for more than an hour to get assistance, and that when I attempted to click on "Manage My account", the response says --" Sorry you do not have access to this module, please contact the call center". Both ladies that I spoke to told me that the only 2 ways to contact DSTV are via call centre ( which is impossible if you're in a remote area as I was) or on their website. SOMEONE AT MULTI CHOICE PLEASE TELL ME HOW WAS I SUPPOSED TO DISCONNECT MY SERVICES IF BOTH WAYS OF DOING SO ARE IMPOSSIBLE.
My complaint I have is the fact that I'm told that even it's virtually impossible to get hold of Multi choice, I am actually being billed for 2 months viewing that never happened, and MULTI CHOICE HAS NO SYSTEM OF SEEING IF YOU HAVE DISCONNECTED YOUR DECODER AND THAT IS NOT IN USE.
I believe this is unfair practice on your side and that you should have a system of monitoring use of your services and not bill people uncessary. I think Multi choice is abusing it's status because they know that we don't have too many option in South Africa.
Marcus Dwayne Send email
 
Feb 23, 2012

account payments

we have this same problem with these idiots with our account this is pissing me off what can we do i love my tv now for us it's cheaper to rent dvd's at the end of the day
Mfanje Send email
 
Feb 23, 2012

account payments

On 26 December I took my four tuner pvr hd decoder to Multi-choice for them to check it as it was failing to record.They gave me another decoder as I have an insurance with them. I took that decoder home, still it failed to record.I phoned call centre to ask them to activate extra-view.I was disappointed when they failed dismal help me. The person who came to my rescue is one Mduduzi from Multi-choice.I was forced to call the installer. I have been to Umhlanga two times but today my decoder is not working. It now show e-message and I am unable to watch my TV at all. I also paid sum of R100 towards box office wallet account but to my astonishment it was deposited onto my subscription account. To Multi-choice credit, after sending an e-mail to enquiries they addressed the issue immediately. I was impressed. However the issue of the decoder remain unaddressed to date. I have waisted a lot of money in the process. As customer we need to be happy. i have been Multi-choice customer since 2002 to date and they have never failed me till 24 December 2011 to date. What is wrong with Multi-choice? I have to be honest I love dsTV very much. I hope some one will help or come to my assistance before this issue is taken further. Multi-choice have failed me.There are people who are prepared to work at Multi-choice but some they do not care or they do not know what they are doing.All the way from Camperdown Phillip Dlamini
Bongile862398 Send email
 
Feb 23, 2012

reconnection of suspended dstv service

My sister T.Z Sithebe has paid her dstv account at absa bank on the19th of December 2011 on the smartcard no 4134813393.She has phoned your call centre and could not find any help.Please reconnect her DSTV service.
Phillypower Send email
 
Feb 23, 2012

reconnection of suspended dstv service

Today is no good. Ain't looking better for tomorrow.
C A Hawley Send email
 
Feb 23, 2012

account payments

The total incompetence of Multichoice accounts dept, Regular payments made on or before end of month via internet which take 48 Hrs to reflect on their acc, My invoice date being the 2nd of the month.
I have had my dstv disconnected 4 times in as many months, E mails to the Idiots are replied with " we received your payment and have discarded the reconnection fee and have reconnected you" including other Bullshit except to answer my complaint of why i was disconnected, only to be disconnected 14 days later with a demand for payment of R692.25 +R50.00 reconnection fee. This matter has been handed to my attorneys with all proof of payments to demand a refund and to terminate this service. I like many others wil be subscribing to the new satelite tv provider, Hopfully multichoice will soon realise that they needed their customers to survive !!!
Cathy Cameron Send email
 
Feb 23, 2012

account payments

Imagine one number for a company like Multichoice. It is permanently engaged...To phone from a cellphone to this landline is the worst nightmare. You are 100th in the que and has to wait 30 min. after 28 min you just get cut off. Then you have to start all over with the line that is engaged, the 100th and one in the line ... And then it was their fault. They are the ones who cut you off after you have changed your bouquet! And they received your payment in cash! What is the minimum requirements to apply for a post at Multichoice? Standard One?! All the way from Zululand!

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