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Multichoice

South Africa

Consumer complaints and reviews about Multichoice

Mfanje Send email
 
Feb 23, 2012

account payments

On 26 December I took my four tuner pvr hd decoder to Multi-choice for them to check it as it was failing to record.They gave me another decoder as I have an insurance with them. I took that decoder home, still it failed to record.I phoned call centre to ask them to activate extra-view.I was disappointed when they failed dismal help me. The person who came to my rescue is one Mduduzi from Multi-choice.I was forced to call the installer. I have been to Umhlanga two times but today my decoder is not working. It now show e-message and I am unable to watch my TV at all. I also paid sum of R100 towards box office wallet account but to my astonishment it was deposited onto my subscription account. To Multi-choice credit, after sending an e-mail to enquiries they addressed the issue immediately. I was impressed. However the issue of the decoder remain unaddressed to date. I have waisted a lot of money in the process. As customer we need to be happy. i have been Multi-choice customer since 2002 to date and they have never failed me till 24 December 2011 to date. What is wrong with Multi-choice? I have to be honest I love dsTV very much. I hope some one will help or come to my assistance before this issue is taken further. Multi-choice have failed me.There are people who are prepared to work at Multi-choice but some they do not care or they do not know what they are doing.All the way from Camperdown Phillip Dlamini
Bongile862398 Send email
 
Feb 23, 2012

reconnection of suspended dstv service

My sister T.Z Sithebe has paid her dstv account at absa bank on the19th of December 2011 on the smartcard no 4134813393.She has phoned your call centre and could not find any help.Please reconnect her DSTV service.
Phillypower Send email
 
Feb 23, 2012

reconnection of suspended dstv service

Today is no good. Ain't looking better for tomorrow.
C A Hawley Send email
 
Feb 23, 2012

account payments

The total incompetence of Multichoice accounts dept, Regular payments made on or before end of month via internet which take 48 Hrs to reflect on their acc, My invoice date being the 2nd of the month.
I have had my dstv disconnected 4 times in as many months, E mails to the Idiots are replied with " we received your payment and have discarded the reconnection fee and have reconnected you" including other Bullshit except to answer my complaint of why i was disconnected, only to be disconnected 14 days later with a demand for payment of R692.25 +R50.00 reconnection fee. This matter has been handed to my attorneys with all proof of payments to demand a refund and to terminate this service. I like many others wil be subscribing to the new satelite tv provider, Hopfully multichoice will soon realise that they needed their customers to survive !!!
Cathy Cameron Send email
 
Feb 23, 2012

account payments

Imagine one number for a company like Multichoice. It is permanently engaged...To phone from a cellphone to this landline is the worst nightmare. You are 100th in the que and has to wait 30 min. after 28 min you just get cut off. Then you have to start all over with the line that is engaged, the 100th and one in the line ... And then it was their fault. They are the ones who cut you off after you have changed your bouquet! And they received your payment in cash! What is the minimum requirements to apply for a post at Multichoice? Standard One?! All the way from Zululand!

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