Submit a Complaint

PCH Games

United States,
Kansas

Consumer complaints and reviews about PCH Games

Bernadettealso Send email
 
Oct 7, 2019

Unfair play on keno PCH

How can someone who starts keno game at 12 midnight EDT, be over 25,000 tokens when I have only 1150? And than, after nonstop full board playing that at 9:18 am, they have 180,000 more tokens than I have. I kept close watch ( photos of leader board also) through out my constant grueling researching play.
The incremental differences occurred regularly over the nine to 10 hr. span., they started with over 20,000 tokens first minutes of play, than a 40,000 + difference next hour , ~ 60000 next , etc, ending up with 180,000 more than I had playing all bonus games 9+ hrs. Later.
Always same names vying top group.
No way, with 100, 250, 750, 1000, could I catch up. Especially if they had close to 25,000 tokens when they went on to the leader board a few minutes after midnight. Not even one full 20 minute set was played. Unless they were getting 4- 5000 token games( one 5000 is a rarity), every single set of hour play. This is past randomness....especially if it occurs for every hour.
I noticed this illogical token swells on previous game playing (esp. with same names) so I did the work from 12 am sat. Oct 5, 2019 to see if my suspicions of the impossible token tally with fair play were possible. It is not, not on a frequent basis can one get so many 5000, 10,000 token awards.
Something is wrong.......r they setting their computor internal clocks ahead than back? Do they start in the Atlantic time zone with another computor linked up that is on EDT? Some people are savvy with technology.....unfair to FairPlay.
PCH, if u want the many photos of this play, please contact me. I was speaking to HEATHER in technology dept. from Canada this am, Monday,oct. 7, 2019 around ~10 to ~11:30 EDT with the iPad update interferences with PCH gaming sites, etc.
dunamos Send email
 
Sep 25, 2019

60 Sec Word Finder

WHOMEVER IS RESPONSIBLE FOR THE WORDS FOUND IN THIS
GAME NEEDS TO GET THEIR MINDS OUR OF THE GUTTER! PERIOD!

LOL HOE: A TOOL USED IN THE GARDEN TO HOE WEEDS ETC!

HUMP: THERE IS A HUMP IN THE CARPET!

GAY: BEFORE THE WORLD PERVERTED IT: gay adjective
ˈgā
Definition of gay (Entry 1 of 3)
1a: happily excited : MERRY
in a gay mood
b: keenly alive and exuberant : having or inducing high spirits
a bird's gay spring song
2a: BRIGHT, LIVELY
gay sunny meadows
b: brilliant in color
3: given to social pleasures
NO WONDER WE CAN'T GET ANYWHERE WITH THIS GAME! SMH! THESE ARE NOT THE ONLY WORDS THAT ARE FORBIDDEN BY WHOMEVER IS RESPONSIBLE FOR THIS GAME! U SERIOUSLY NEED TO REVIEW THIS GAME!
tjtex Send email
 
Sep 21, 2019

long ads

I like to play PCH Keno. The game is time limited to 20 minutes but you can never get more than about 18 to 18.5. Additionally PCH has started to run longer and longer ads. Some running 90 seconds and a full game takes 19 screens not counting the 5 bonus games. 19 times 90 seconds is 28.5 minutes so you can never finish a game if they keep running the long ads which, on the weekends, they do. It is also somewhat disturbing that after you wait the 90 seconds, instead of taking you to the game, they run the same 90 second ad again.
I can't think of a better way to run long time customers off!
Bernadettealso Send email
 
Sep 20, 2019

Sites not working/ tokens not awarded for the past

Am not receiving lotto match, neither regular nor the double promised. Eg today for 9/18/2019, matched 7750 token worth 15,500 never credited.
Last Thursday and Friday over 80,000 total( played all full modules) never credited etc etc etc. happening since last Feb, but increasingly so. S o m e o n e is s l e e p I n g on the job🤫
[email protected] Send email
 
Sep 12, 2019

PCH

I have participated in PCH for over 40 years, spent thousands of dollars on their products and have never won any prize. Their winners are bogus. This is the biggest scam ever.
Criticizer Send email
 
Sep 5, 2019

CPU-INTENSIVE ADs

PCH.com is an arrogant outfit run by arrogant money-loving people. Their site is loaded with CPU-INTENSIVE ADs that heat-up your computer and bring the processing to a crawl. Why? Because it "works just fine" on their $4000 high-end PCs in their own I.T. cubicles. At most 10% of the people visiting pch.com use an "ad blocker" but THAT is what the arrogant money-grubbers are worried about. You do the math.
Kristenupdegrove Send email
 
Sep 4, 2019

Over all pch web site

Just totally agree with every single complaint on this site.
Pch web site is maddening..
It'll make you want to cursvthem..pull your hair out and promise yourself you'll never go back ..not to mention years years of using you get the same cards..numbers..token amounts..just stupid predictable stuff over and over..cant and dinr win anything..so they are extremely cheap on top of it all..I suggested that tokens buy opt out of all the 30 second x3 adds between a not random game card of 2 seconds ect..nothing changes...so why buy anything ever again from a company who has the ball bounce out of the cash prize landing every time..who's games wont load because it insists phone is in mode and cant tell phone is turned as it should be..or laying completely FLAT on table..just so much stupid crazy all day to enter anything that's all a goast anyways..yeah a few people win I hear or see but it's just not much fun the way they are run on a loop of same old same old day in day out..for years..fix it.stop lying about message from sponsor when its 5 from sponsor at 30 x3 x2 most of the time.
Headache only from wasted time on pch site..it basically totally sucks sorry to say
Plus it likes to insist my email and password are wrong like now for hours..which they are not .requires me to sign in everytime I do anything token related even if I try to do something within 10 minutes of last action..resign in and fight with them saying I'm wrong until I'm not with same info for many years..yikes!! Sucky site to say the least.
Time to try submitting agin.
rhowell331 Send email
 
Aug 22, 2019

KENO

Need to remove commercials from the KENO game. Its a timed game and commercials slow it down to the point where I am unable to even get half way through a game. As a result, I lose 1000s of tokens per game. Put the commercials on the side and don't interfere with the game. I pay more attention to the ads on the sides than the commercials. As a matter of fast, the commercials make me angry because they slow the game and I don't even watch them anyway. If a 30 second commercial comes on, I do something else, like check my bank account or do a search on something for 30 seconds. I hardly play KENO anymore, I used to play it every day when I could complete it. The commercials are not the only problem. The game itself has slowed down, possibly because of the commercials or some tech problem.
rhowell331 Send email
 
Aug 22, 2019

games

I cannot access my VIP set at all. Won't let me in. Also KENO is so slow I cannot complete any games, plus throwing commercials into timed games is crazy!!! I cannot optimize my time for tokens if the games are showing commercials and I have 20 seconds to finish. I don't even watch the dang commercials. PLEASE put the commercials on NON-TIMED games and PLEASE fix the VIP so I can access it. Thanks
Bernadettealso Send email
 
Aug 3, 2019

Frozen out of bonus games, once again, across all, yes all sites.

I am being frozen out of all bonus games, even kENO, across ALL sites....losing, once again, thousands of points.
And tokens.
Customer service could give a hoot....always the same cookie non useful suggestion.
Bernadettealso Send email
 
Jul 24, 2019

Tokens not awarded

My tokens when I enter a game and not consistently being credited on a daily basis. Slots and lotto being the wor my tokens when I enter a game and not consistently being credited on a daily basis. So lots in millions now, being lost work. Please please please correct this


Top it off, I have called about this and then they want me to write it and then after I write it they want me to call again. There is no sincerity in their attempts to play a fan game. It’s too bad. You only close to a 4 million token bonus that you have promised in your game instructions. When I attempt to even file this complaint Your boy does not want to take it
mar Send email
 
Jul 23, 2019

Keno ads interference with game

I can't even play 2 boards on KENO, because of the constant lengthy ads! Why have Keno at all then? Come on, almost 18 minutes go by and I can't even get to number 2?
JLBateman Send email
 
Jul 15, 2019

staying logged in while playing token games

I play token games but although I was logged in when I started, it says I am not logged in after I earned tokens and a play towards the flip card 10-game try.
Tmorg60 Send email
 
Jul 14, 2019

Publishers Clearing House

When will PCH start telling the truth about the Lonnng crawl to entering a chance of winning $5,000.00 a week for life? I have been subjected to reams of sale items,lottery games, token acquisition ploys -all the while being told, in writing at the bottom of EVERY page of assembled nonsense that no purchases are necessary in order to enter the sweepstakes. I have been duly warned on multiple emails that I am lacking but one more action to be taken in order to receive a sweepstakes number -only to be exposed to more silly games or page upon page of items for sale, to infinity and beyond....... If you're going to continue "Bait and Switch" tactics, then apply to the State of Florida for a Dealer's license. Then you can finish out this phony nonsense and sell CARS and TRUCKS too!
TWM
susan marik Send email
 
Jul 12, 2019

1 hour commercial before I can continue game...

TRYING to complete all the sweepstakes...and games!!!.1 ad is an hour long, so I can't complete the games. It's the Candise Owens show, cannot SKIP it, so I can't complete many games yesterday and today....very annoying!!! I know you to have sponsors but this 1 hour show is crazy..and you can't stop it or delete it to move on playing!!..Please respond
carljjohnson Send email
 
Jul 7, 2019

PCH Word Games

My very young niece and nephew use a hoe and pull weeds in their garden and they love to eat apple tarts. They wonder why they cannot use the words: hoe, weed, and tart when playing word games on PCH Games. These are just three examples of many innocuous everyday words that are not recognized in PCH word games. Why? What do I tell my niece and nephew? That the people at PCH have dirty minds? Please stop censoring perfectly innocent everyday words from your word games. By your standards the "P" in PCH should be censored because it sound like a bodily function. Love the games, hate the arbitrary censorship. Thank you.
mazura52 Send email
 
Jul 1, 2019

ads too long and irrelevant

I have been entering PCH Sweeps since I turned 21 in 1973 - before computers and ADS. I understand that the ads help PCH generate funds (like TV ads), and I don't mind having to watch an ad every now and then - but before and after every game is ridiculous. Sometimes there are 2 or 3 ads between games, and they aren't short ones - some of them are anywhere from 2-5 minutes long. I've already stopped playing all the Lotto games - it was taking me 4-5 hours to get through them all. Most people have a life and it doesn't revolve around PCH. Once I retired from my job, I started playing more games, but the ads are interfering and I've had it. I can't even get through all 5 of the Keno games - that 18 minutes is eaten up by ads - so I play only 2 or 3 of them, then I'm done. I'm thinking all these ads are not worth my time - not likely to win the sweepstakes, cause I don't live on the East or West Coast and that seems to be where y'all normally end up. I'll continue to play a few games now and again - but I'm not gonna be as consistent as I have been.
james spalding Send email
 
Jun 29, 2019

glitches

pch slot tournament glitches all time
Going to QUIT pch.com now! Send email
 
Jun 22, 2019

pch.com Problems

I agree with all of you. Pch.com has major technical problems. Starting to wonder if on purpose! hmmm
R Kirkpatrick Send email
 
Jun 19, 2019

Games Freeze up. Make commercials SHORTER!

I hate it when a game freezes up half way through. 3X today!
Make the ads SHORTER PLEASE!
TOO MUCH TIME BETWEEN GAMES. UGH!!!!
Sandy Miller Send email
 
Jun 10, 2019

Nothing working today are you Down?

Nothing in PCH is working. Freezing, starts and then looses tokens.
Trying to finish GAMES and same things with all of your sites???
Says server not found.
bondew Send email
 
Jun 2, 2019

Many just mention a few

your adds are to long and the same one time after time. To much time between games and adds and adds and games. your adds should not be longer than 30 seconds . although some are, a few are only 30 seconds,and once in awhile one can skip an add, but not very many. Come on folks your suppose to be a big time out fit???? Let us spend our time playing the games you offer instead of watching the same adds over and over and far to long.
Rich Tardie Send email
 
May 30, 2019

Popup ads on token games

I have been playing token games for quite a few years and never have I had so much trouble with popup ads they are time consuming and they take away from my valuable game time. I have installed ad blockers and they don't stop the ads. What can you do to stop them so I can continue to enjoy playing these games without popups.
Clinias Send email
 
May 25, 2019

PCH games, lotto, keno

I've been a PCH customer since 2014. But in January of 2019, I became aware of all the games on PCH.com and started playing them. More time spent on the site, I learned the ropes and all the avenues of entering all sorts of stuff and earning tokens. At the beginning I was making over a million tokens a day due to high scores on their Double Suit Spider Solitaire. On average I could make 50,000 tokens, some games zero. One day, they made a mistake on 10x earnings and in three hours of play on Pop-Up Rush, I was making anywhere from 100,000 to 300,000 tokens; I made 30 million tokens. Then, they corrected the token winning tokens in April of 2019. Since then, I was making anywhere from 500,000 to 700,000 tokens a day. Now, on May 17, 2019, they started adding Advertisements that interfered with play. The game would freeze. I couldn't reload either or else the website froze and I had to completely close it down. Now, my play is totally wrecked. Keno games have a timed 18 minute window---They put a TWO MINUTE commercial in them!!! They have hundreds of games, sweepstakes, scratch-offs. It takes several hours to finish a good portion of them anyway. All of sudden they have thrown in ONE Minute commercials. And then the game STILL freezes. The webpage locks up and I have to close the window. Have I been blacklisted? One minute I am enjoying myself, earning all sorts of stuff---to being locked up. I have sent messages to them and they say they are looking into it but it has been eight days.
Clinias Send email
 
May 25, 2019

PCH games, lotto, keno

Been a customer/player of PCH since 2014. Just this year, though, during winter break, I saw these games and started playing them. The more I played, the more I was aware of all the different things to play and the biggest token earnings. So, I'm playing and I can complete all sorts of things and make anywhere from 500,000 to 700,000 tokens a day. On May 17, 2019, adverts starting popping up and I couldn't complete a game! During a Keno game which you have only 18 min window to complete all sorts of stuff---they have a TWO MINUTE commercial! They have all these games that one needs to complete---but now they load ONE minute commercials before them. What took 15 seconds to complete---now 1:30 min because now its slower. Now, my games freeze or the webpage locks up and then shuts down. Am I being blacklisted? I have purchased numerous things from them. This has been going on for eight days now. What the heck is going on?

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    KFC BHP TANJONG MALIM - MENU TIDAK SAMA SEPERTI ORDER
    saya membuat pesanan set sawadee 9 pcs melalui drive...
    POS LAJU - barang entah kemana
    barang belum sampai last update 14.10.2019 ERA605199973MY
    Poslaju Bintulu - Item not updated
    I don't know where is my package. It saying that item...
    Coco hotels - Charged for room I did not occupy
    I was charged for a day I did not occupy a room
    CRYSTALENS - Chrystalens
    Same story. Im 2016 had it implanted. My vision is now...
    microsoft*store msbill.info wa - MS OneDrive
    Monthly charge cancelled years ago, but keeps on charging....
    christie Premium Crackers - Changing taste and texture
    What have you done to your wonderful crackers? They have...
    gotv - missing and cracking channels
    please important channels to my kids and I have not been...
    Raji Abayomi - missing and cracking channels
    please important channels to my kids and I have not been...
    Poslaju - PARCEL STUCK IN KLIA
    My parcel stuck in KLIA. last movement was consignment...

    Recently Updated Complaints

    KFC BHP TANJONG MALIM - MENU TIDAK SAMA SEPERTI ORDER
    saya membuat pesanan set sawadee 9 pcs melalui drive...
    POS LAJU - barang entah kemana
    barang belum sampai last update 14.10.2019 ERA605199973MY
    Poslaju Bintulu - Item not updated
    I don't know where is my package. It saying that item...
    Coco hotels - Charged for room I did not occupy
    I was charged for a day I did not occupy a room
    CRYSTALENS - Chrystalens
    Same story. Im 2016 had it implanted. My vision is now...
    microsoft*store msbill.info wa - MS OneDrive
    Monthly charge cancelled years ago, but keeps on charging....
    christie Premium Crackers - Changing taste and texture
    What have you done to your wonderful crackers? They have...
    gotv - missing and cracking channels
    please important channels to my kids and I have not been...
    Raji Abayomi - missing and cracking channels
    please important channels to my kids and I have not been...
    Poslaju - PARCEL STUCK IN KLIA
    My parcel stuck in KLIA. last movement was consignment...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username