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Consumer complaints and reviews about POS MALAYSIA

Meee Send email
May 10, 2018


Barang lambat sampai. Barang dah sampai di pos laju cwgn serahan klang lama hmpir 2 minggu already tapi smpai skrg barang tu blum sampai lg. Please update the tracking system. I need to know my parcel dah smpai atau blum.
bleu Send email
May 9, 2018

Customer service sucks

I was sent a parcel on Monday (7/5) from Shah Alam and it was supposed to arrive the next day (at Butterworth) since it's only domestic so I kept checking the tracking website but still no updates on where my parcel is at. I had to call the hotline and put on hold for 20 minutes and it turns out my parcel arrived in Butterworth already but it was not updated (still hasn't btw).

So then I called the Butterworth post office like a million times to find out if i can pick it up myself but of course nobody picked up my calls. Thought they were all dead or something. And then I went to the post office anyway to find out about the status of my parcel. As you guessed it, the workers were not dead and in fact breathing and alive yet nobody picked up my calls. Then they told me my parcel has arrived but not processed yet. Fine, I'm okay with that.

What I'm not okay with is the fact they didn't update where my parcel was at currently and that their customer service sucks. Hope you guys can improve that in the future.
asikin Send email
May 8, 2018

Parcel sent from 8/4/2018 to Simunjan Sarawak tak smpai sehingga hr ini 7/5/2018

Saya ingin memanjangkan kes ini utk perhatian pihak pos malaysia. Sy tidak dpat berckap dgn pegawai pos malaysia melalui talian. Email telah sy hntr ke e care pos. tp tiada rply. Saya ingin meminta jasa baik pihak pos utk mengambil perhatian serious terhadap report sy. Sekian.

Parcel sent from 8/4/2018 to Simunjan Sarawak tak smpai sehingga hr ini 7/5/2018 Parcel sent from 8/4/2018 to Simunjan Sarawak tak smpai sehingga hr ini 7/5/2018 Parcel sent from 8/4/2018 to Simunjan Sarawak tak smpai sehingga hr ini 7/5/2018

Ain Nasir Send email
May 7, 2018

Barang lambat sampai

Sepatutnya hari ni dah sampai Poslaju Kota Kinabalu.. Tapi belum sampai pun.. Kalau order dari semenanjung mesti lambat sampai.. Tapi klau dari Beaufort Pi semenanjung cepat pula.. Sehari dah sampai.. Tak ambil masa seminggu

Barang lambat sampai

noradiah Send email
May 7, 2018

parcel lambat sampai

Hai..1St time dpt brng lmbt..slalu klau beli on9 msti dpt cepat..ape2 pun lps nie hrp sngt brng yg di beli scare on9 or di poskn sntiase akn dpt cpt n tepat pda wktunye..tq..

parcel lambat sampai

lols.ppl Send email
May 5, 2018


kenapa barang saya tak sampai sampai lagi ni??ckp post laju☹️i really need tht things tlg periksa barang sy ehh EH784616805MY. consignment dispatch out from transit office dh 3 hari dah. kno boleh jd mcm ni??????????????????
ashaji Send email
May 5, 2018

Ref: 18040060743.

Sent a parcel thru Poslaju to Italy on 6th April and when check on tracking , it states Left KLIA hub on 9th April on the route to Italy.
Its been almost a month now and item still on route to Italy. Supposedly it should take 7 to 14 days to arrive Italy.

Made an official complaint on the 30th of April and still no updates whatsoever.

Disappointed with service and promptness to action
Hadirashid Send email
May 4, 2018

Barang Lambat Sampai

Tracking No: EH721712558MY

Barang saya sudah hampir seminggu dikatakan "processed" dekat Poslaju Transit Office KLIA Hub. Servis sangat tidak memuaskan, call berkali kali tak angkat. Email langusng tak berbalas. Boleh pihak Poslaju jelaskan tahap servis yang sangat teruk dan tidak memuaskan ni? Dan lebih penting lagi, boleh saya tahu bila saya boleh dapatkan barang saya?

Pelanggan yang tidak puas hati
bibieIzzah94 Send email
Apr 30, 2018

item not refound

owner dah pos barang dah lama dah tapi kenapa bila cek no tracking semakan gagal..item not refound...mohon poslaju cek dengan segera dan selesaikannya..thank you..

item not refound

Evelyn7788 Send email
Apr 29, 2018


I have sent out 2 parcels and found that it has been a week and it still not delivered.
The tracking status has been updated as “item dispatched out” for 5 continuous days in the same location, which is my original sent out location.
Here’s my tracking number please help to process immediately. Thanks.
1. EH832233595MY
2. EH832233913MY


Azwa Send email
Apr 24, 2018

Courier hilangkan barang

Courier hilangkan barang i, patut takda update apa apa bila i check. Im so disappointed with ur service. Tunggu lama lama tapi barang hilang dan tak sampai dekat tangan. Okay tq :)
syifaa Send email
Apr 23, 2018

sistem lambat update

sistem lambat update...barang belum dapat... dan bila call xpernah pickup...

sistem lambat update

Azwa Send email
Apr 23, 2018

Parcel is not arrived

Hi, parcel i still tak jalan lagi. Item dah post but still dekat Bulky Ecdc Pnm. 13hb april haritu last jalan sampai sekarang 23hb april takda update. Mohon pos laju check ye. Thank you.

Parcel is not arrived

Yoyochongxz Send email
Apr 22, 2018

My international parcel still not yet arrived

Hi, the parcel have been shipped on 14 April, untill 18 April the status is stop, pls check. When I post at post office they said can be received in one week.

My international parcel still not yet arrived

Leedarren Send email
Apr 21, 2018

I didn't receive my parcel yet

My seller delivery my parcel on the 17 April , andthen the parcel arrive at the delivery facility (pelabuhan klang forward delivery centre) on the 19 April why to late to get my parcel , today is 21 april already ....pls checkup this is my parcel trc num EN957042427MY
haiza Send email
Apr 21, 2018

barang tak sampai lagi

barang saya ER233121611MY tak sampai sampai lagi . masih di transit office ? why like that ? cepat sikit boleh tak ? dah seminggu saya tunggu !!!!
Iman aisyah Send email
Apr 20, 2018

I didn’t receive my parcel yet.

Please update the tracking system. My parcel dah post out on 17/4. bila check tracking system masih ‘arrive at delivery facility cawangan kapar’. Almost 4-3 days already. Tq

Aril Send email
Apr 19, 2018

Tiada dalam rekod

Tolong periksa EH 74 093 273 8MY tracking number ini tiada rekod.
nataliew Send email
Apr 18, 2018

Status remains same for 6 days

I would like to complaint on the Pos Laju Puchong outlet. My parcel send by seller since 11/4/18 from Pos Laju Batu Caves till now haven't send to me yet. The status remains same since 13/4/18 Arrive at delivery facility at Pos Laju Puchong till today 18/4/18 still same. Tried to call the Pos Laju Puchong but both number no one bother to pick up. What's the purpose of us paying pos laju but the delivery slow like turtle.

Status remains same for 6 days

Shamoon Tamilmany Send email
Apr 18, 2018

Parcel not receive. No futher update in track and trace

Almost going to one week, I haven't receive my parcel. If call the Kota Tinggi always unreachable. No further update in track and trace. Very poor service!!!People send items by POSLAJU for emergency purpose and you guys giving headache by sending it late. more than 3 days the item still in kota tinggi, are you planning to send it or keep it with you!!!!
Riedzlan74 Send email
Apr 18, 2018


Barang terlalu lama di transit office
Miera Send email
Apr 18, 2018

Barang x sampai2

Barang custamer sy berada di mana sekarang??? Call centre x pernah berjawab....
cek status,,,masih sama,????
Sy guna pos udara,,,bukan pos laut,,,, klau pos laut sy tahu memang lambat,,,
kalau sy tahu lambat mcm ni,,,lebih baik guna laut jew mcm tu...

Ni no tracking

Barang x sampai2

Pepxi Yap Send email
Apr 17, 2018

Item not received

It is almost 1 week and i haven’t received my parcel yet..please help me to check CD340178543MY..I tried to call poslaju customer care but no one answer.

Gin Send email
Apr 16, 2018


Bad servis line in penang jelutong when I call from singapore wanna ask about post pending ? The person ladies pick up the call said 03 then close the fon directly never ask and never said anything !How I know what is 03? Is other line ? I get the post laju contact from Google . I keep calling she pick up but direct close the call. When we make the call mean we need some help but what kind of service pos laju giving ? pick up the call then close directly without anything voice? This is the services u giving to us?
word to the ladies staff from branch penang jelutong the person close my phone if u don't know how to respects ur customer in customer services better stay at home please. please be responsibilities in ur job. Thank a lot
Shazray7722 Send email
Apr 16, 2018

EM78061043MY awat stuck

Selalu tak pernah sangkut pun, BULKY apa pulak, urgent barang tu nak guna!! NIBONG TEBAL, PULAU PINANG,

EM78061043MY awat stuck

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