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Consumer complaints and reviews about POS MALAYSIA

suelane Send email
Sep 8, 2015

bad service

when the parcel no reach once, will no second chance, they ask us to go to the local postoffice to collect the parcel. That's still ok if just drop the note and collect. but is not like that, their servise too poor, when they get the notices they usyally find the parcel more then half hour per person. so usually lots of people stand and wait outside the door for a long time. sometimes when they cannot find out such more, they hold the left, and said 'tunggu, tunggu masih banyak belum dicari'.

the reason i get is, they are not enough worker who proses the parcel. the parcel inside the room seems mecy and untidy, the organizer ia weak also.

hope to improve soon, thank you.
yamini choudhary Send email
Apr 7, 2015

lost parcel

I sent one parcel to india new delhi on 3 rd of march by normal mail at post office sungei wang plaza kualalumpur in counter no one told me and guide me properly about tracking no its been a month my family didnt received parcel i went to post office they said they can not do anything they need tracking no to track i told them i have this bill its not showing anything and they didn't tell me any thing about this please help me to find my parcel they said they can not only thing you can do is go to near post office in your india address and try to find there ........
I am sorry to say this is not the way you should be responsible for people stuff we are paying you for service and what you are doing loosing our stuff its very disappointed
Its my request please help me to find my stuff

Yamini choudhary

011 36507735
Ezrah Rahim Send email
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Dear Posmalaysia,

Get your act together!!! My company has not been receiving important mail sent to us on more than one occasion... namely bills. It is becoming a nuisance because we have to spend unnecessary time & effort to address these problems when the company bills are not settled on time with the respective creditors because of posmalaysia's inefficiency. And now for me to write this Letter of Complaint on my company's behalf to you when I could be doing something more productive! Last year I had an argument with Astro for a late bill payment. Astro accused my company for being incompetent for not settling on time but as a business all payments made by a company have to be accompanied by an original invoice. How to settle if no invoice/bill is received?

And this week again the same thing - my husband did not receive his AMEX bill for Jan 2012 & now he is being charged RM50.00 for late charges by AMEX through no fault of his. I only realised that the Jan 2012 bill was not received when my husband received a reminder for payment of a rather inflated amount recently. Posmalaysia should be settling that RM50.00 on his behalf as compensation. Receiving bills should be like clockwork, an important reminder that payments are due.

Just 2 weeks ago, I found 1 Astro bill & a letter on the tar road several streets from where I live in Bukit Jelutong, which I subsequently deposited them into the relevant letterbox. Every week at my office shop lot at 3rd Mile square, Jalan Klang Lama, I have been doing the postman's job as I have had to distribute the mail to my neighbours as they were all conveniently placed into my company's letterbox.

On another occasion last year, my husband while driving, stopped his car by the highway to pick up a letter which he witnessed fly out of the postman's saddle bags. We made our way to a post office and posted it out again & hopefully this time it arrived its destination. That letter contained a cheque from an insurance company for the recipient. These are important mail & posmalaysia has no excuses whatsoever to be slip shot about your service. You have the monopoly & that gives Malaysians no choice but to rely on you.

So posmalaysia, I would appreciate a reply to these complaints, not a standard one but one that is constructive & that will rectify these problems. I look forward to hearing from you very soon.

Ezrah Rahim
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Lately, Pos Malysia has becoming more deteriorated and lacking in service despite all their excuses, solution suggestions and media propaganda. The public is very tired and sick of this especially when Malaysia publicizes so much about how great Malaysia is.
Recently, so many people have lost important mail and packages by using Registered and Express services provided by Pos Malaysia. These people are mainly common public / consumers whom still needs to use the regular postal service especially international/overseas interactions. Matters include incoming and outgoing International mail and packages of commerce i.e. Mail order package shipments, E Bay packages, Business documents and important personal letters.
I am also a recent victim of thousands complainants who have lost 1 Money Order sent to the USA and never received 3 packages from the USA. Excuses / replies from Pos Malaysia are illogical and through some investigating, the Pos Malaysia Distribution warehouse staffs are just lazing, talking and playing around and not doing work properly. This is the truth and MALAY's should be ashamed because the truth prevails.
Advice to consumers is to not use and avoid using Pos Malaysia and use private couriers for packages/documents and also the electronic media/Internet for transcript letters
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Saqka is just another Malay who is living in a dream and doesn't know facts and reality. Like the others, just knows how to insult when they are lost and ashamed.

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