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Consumer complaints and reviews about POS MALAYSIA

SuperAnnoy Send email
Jul 2, 2016

Lost Mail

My lettee were 90% lost at this point of time. It all started from early 2015 when i realised

1. my Magazine and Cosway catalogue was not received by me since 2015 till now June 2016.

2.Then i realised that out of 13 dividend voucher expected for the year 2015, I only received 4.

3. I totally stop receiving Astro Bill since early 2015 till now .

4. Letter from Income Tax also lost in transit for year 2015.

5. Cukai Tanah was not received for year 2016

6. Insurance Statement was not received

7. Bank statement only occassional months.

8. Credit card statement was not received regularly.

9. Chinese New Year cards and Birthday Cards... never received any since early 2015 till now.

10. Now waiting for 2nd half of Cukai Pintu. Not sure i will received it.

11. Promotional material.... don't received anymore since early 2015.

Let me wander whether my area are still under Post Malaysia coverage.

Can we sue Pos Malaysia for financial loses incur from their failure to deliver the mail????
E.S.C Send email
Jun 27, 2016

No Efficiency at all

The service at Pos Malaysia Sarikei is totally not efficiency at all. I'd been waiting more than 30 minute just to pay the electrical and water bills, I believe that some people waiting for more than an hour to pay the bills. Among 8 counter, only 2 counter operate and the other 6 counter is empty. I suggested provide a Kiosk Machine so that this will bring convenience to all of the customer and operate at least 4 to 5 counter. Seat also should provide more seen I saw many old people stand there for waiting their turn to pay bills or other. Efficiency of the Pos Malaysia Sarikei STRONGLY need to be IMPROVE !!!
sierra11b Send email
Jun 3, 2016

Lost registered mail

On February 2016 I sent a registered mail (yes, the most secure) from California to family in KL. The package was valued at $3700 and the item inside was a irreplaceable. It was a vintage wristwatch.

A month passed and they had not received the package. So I went to my local USPS office and got an chronological list of each exchange from from Sacramento all the way to KL. The last scan was at KL.

So my cousin (the recipient) contacted POS Malaysia and spoke with so-called investigators and they did nothing. The laziest people on the planet. Finally, instead of doing actual legwork, they claimed that the item was still at my local post office and had not been received by them even though I sent them that list from my post office documenting the whereabouts of the registered package -- that's why I sent it registered mail!

So now 4 months have passed and one of those Malay crooks is wearing my grandfather's watch. Disgusting.
truth003 Send email
May 25, 2016

Bad Service from Post Malaysia

Bad Service from Post Malaysia

I have never experienced such a lousy services from a courier service company. I supposed to receive my items sent out through Post Malaysia but until now I still not receive my item. Upon checking, I found out my item has been returned back to the shipper and the staff giving excuses when I asked the reason on why my item was returned back. What is happening? Why Pos Malaysia giving such a bad service? This incident already happen twice. What the hell is happening? Can someone do something about this? How are customers supposed to get their items ?
Christine123456 Send email
May 12, 2016


I posted a birthday gift to Brazil from Penang, tagged along a birthday card in the parcel. When my bf received the parcel, there's only the gift but they took out the birthday card for no reason!!! There's so much hand written notes in it and they just removed it from the parcel. WHY?!?!?!?!!?!?!?
yuwc1972 Send email
Apr 21, 2016

Super slow delivery for items shipped via air mail from overseas

I buy my CDs from UK mostly because the local suppliers do not bring those in. Usually it takes 1-1.5 weeks for the CD to be delivered. Sometime last year, I noticed it took more than two weeks. That was middle of last year. Now it takes three to four weeks to get delivered.

I checked with the seller from UK and I understand that the delivery is still via air mail which takes about 2 -3 days to arrive in Malaysia.

Twice this year, after waiting for three weeks plus, I have gone to the local post office to enquire about my CDs. Both times, the postal officer went to check and brought out the small packets from UK.

On one of the occasion, there were two packets available even though they were shipped two weeks apart.

I politely explained and asked if there had been a change in the delivery timing but he was not able to provide any clarity.

Is a shortage of staff force that is resulting in a delay on delivery of items from overseas?
raflei Send email
Apr 13, 2016

bad services

amat mengecewakan saya no beli sampul prabayar pon kena tunggu no giliran
padahal bayar n bagi kite je x sampai 1 minit services yg terok pos
jaya gading
raflei Send email
Apr 13, 2016


nk beli sampol prabayar pon kena abik no
kite nk beli pagi petang hantar terok punya services
perbaikilan services
pejabat pos jaya gading
starzling Send email
Mar 14, 2016

poslaju labuan

kotak hancur,bungkusan luar semua terkoyak,ini lah kali kedua,i pernah track dari johor ,1 hari dah sampai labuan,lepas 2~3 hari baru mereka hantar barang saya, sebelum itu tak pernah begini,dari tahun2014~2015 ,tahun ini 2016 saya akan hantar barang lagi,harap barang saya selamat dapat sampai kepada bapa dan adik saya.......pernah sekali mereka hantar mesej dengan nombor bungkusan,suruh kita pergi poslaju angkat barang sendiri.....poslaju labuan tak cukup orang kerja kah?setiap tahun saya akan pos dua kali barang balik kampung saya di labuan,kadang pos rm80~rm100 lebih,lagi sekarang dah naik lagi,tapi saya masih suka guna poslaju,sampai tahun lepas saya ternampak kotak saya hancur begitu.....heartbreak.......sorry if i had write wrong anyword i spoke,i just wanna say,poslaju keep going,be malaysia the best.
ysmnzaini Send email
Feb 1, 2016

Some items have been taken out

I'm a Singaporean student studying in KL. Last week I had posted out a parcel containing three makeup items to a Carousell buyer in Penang. Two of the items are of a cheaper nature and one is high-end. Firstly it took longer than necessary to reach her (more than 7 days). Secondly, which is the most appalling and most disappointing part is that there was only 2 items inside the parcel. No surprise as to which one was missing! And there was a tape on the flap which I DID NOT PUT when posting out. This is so irresponsible and not professional at all. So what does this mean, PM? Your mailboy ripped open my package and did a lil shop eh? Even when I was purchasing the envelope and stamp, the worker behind the desk took like 10 minutes before he took my money. Extremely slow and poor service. Now I have to reimburse my buyer for something I didn't do. Disgusting and shame on you Pos Malaysia.
ahmadkamil Send email
Feb 1, 2016

Tidak Mesra Pelanggan (Datang kerja untuk beri layanan kasar kepada pelanggan ke?)

Saya telah berurusan dengan En Rahim daripada pejabat pos Kuala Kangsar pada bulan januari hingga februari 2016.

Saya difahamkan beliau merupakan seorang penyelia berusia lewat 50 an bagi menguruskan courier.

Nak jadikan cerita, ada pakej untuk pasangan saya di pejabat pos, dan oleh kerana saya bekerja di Sarawak dan ibu bapa saya sahaja yang menetap di Kuala kangsar, maka saya tidak dapat mengambil pakej tersebut. Nak tambah lagi cerita ibu bapa saya ni kerap ke kelas agama pada waktu pagi dan/atau petang bergantung pada kelas dan ustaz.

Ditambahkan lagi cerita En rahim ni bengang tak tentu pasal, sebab katanye posmen datang tapi xde org kat rumah. (perbualan telefon)

Punya la bengang dia ni tak tahu kenapa, dia berkasar tanpa saya dapat menerangkan kenapa tiada orang di rumah dan kenapa saya dan pasangan tidak dapat ambil pakej tersebut yang dikatakn daripada China. (perbualan telefon)

Kalau nak digambarkan macam mana kasar nya layanan dia ni, senang cerita, kalau dia bercakap macam tu dengan ibu bapa saya, saya memang anggap dia biadap, walaupun En Rahim seorang yang berumur daripada saya. (perumpamaan)

Namun alhamdulillah syukur ke hadarat ilahi En Rahim cuma memberikan layanan sebegitu kepada saya sewaktu beberapa panggilan di dalam telefon.

Adakah kerana saya seorang pelanggan yang lebih muda maka En Rahim tidak berupaya (orang kurang upaya) untuk berbudi bahasa? (persoalan yang saya tertanya-tanya)

Saya ada menelefon dan bertanya kepada seorang lagi penyelia di Pejabat pos tersebut yang berkhidmat di bahagian lain, En Amir (tidak pasti nama kerana line telefon tidak bagus daripada sarawak) dan beliau punya layan thumbs up. Nampak lah adab dan sopan seorang melayu.

Nak pendek kan cerita En Rahim ni kurang ajar dalam berbicara walaupun tiada kata-kata kesat dikeluarkan, namun sikap dia yang ditambahkan lagi dengan perbuatan meletakkan telefon sebelum saya habis bercakap dan bertanya menambahkan lagi rasa tidak puas hati saya sebagai seorang pelanggan yang membayar perkhidmatan ini.

En Rahim biadap.

Jangan jadi mcm En Rahim. (Malu nak mengaku orang kampung)

Macam mana ada masalah sekalipun di rumah, atau di pejabat, pelanggan bukan tempat untuk meluahkan rasa marah. (Moral of the story)

Nak marah-marah En Rahim boleh masuk dewan parlimen. (sindiran)

Tolong undi En Rahim masuk parlimen sebab En Rahim tak bersyukur dapat kerja dan gaji daripada Pejabat Pos Malaysia. (sindiran)

Tolong beritahu En Rahim,

Sekian terima kasih,

Parcel dah di terima.

Kalau dah sindir pun tak sedar diri, tak tahu la nak tegur macam mana lagi, bila ego dah tinggi.

Saya doakan En Rahim terima hidayah.

ps: saya pelanggan yang dia berurusan sekali lagi hari ini pada jam 2:30 pm
Arwa Send email
Jan 29, 2016

Lost Packages (incoming)

very poor service they lost my packages come from Saudi Arabia I suppose to receive a call or any notification they did not do and they say it was delivered? how come and who is take my packages?! can you answer me ?!
weewee Send email
Dec 28, 2015

attitude of staff on duty

The staff on duty at counter 3 at post office setia alam with her name Mariia (name being blocked and no display clearly) showing her impatience and raise her harsh voice to customer. Customer was asking how much stamp she should purchase just enough for the local area postage. The staff replied the customer how many stamp you need instead of answering the question with an impatient tone. The staff works in service line should be passionate and patience enough to perform the job. If she doesn't have the positive attitude suggest to change her field
Chai Fong Ying Send email
Dec 21, 2015

Pejabat Pos Seri Kembangan, Belakong

Dear Sir/Madam,

Kindly investigate on the staff working quality of Pejabat Pos Seri Kebangan Belakong.
I have called exhausted since last afternoon until now. No one pick up the phone call.

How can I arrange the second attempt.

Please investigate and train the staff PROPERLY!!!

Thank you.
Auntie Send email
Oct 20, 2015

No answer call & stuff belum sampai

Today 21hb.Oct.2015, saya call pejabat pos lahad datu dari jam 3pm sampai jam 4.45pm, langsung tiada kakitangan yg jawab panggilan. Saya call kerana ingin double check barang yang dikirimkan dari segamat, manatau tiada yg jawab, saya call terus ke helpline untuk check barang tersebut suda sampai ke belum...operators lelaki tu jawab..."barang dari kemarin lagi dah kena hantar, masalahnya penerima barangan tersebut tutup... " ada ker macam tu postman tu bagi jawapan sedangkan kawan saye ni companynya tak pernah pun tutup...pasal company tu kja guna shift...offcoz la susah nak tutup...tdr ke apa postman tu..?atau tak tau tempat...kalau dah mcm tu..mana layak nak jadi postman kalau nak hantar barang pun tak tau, lagi nak bagitau lagi tempat tu tutup...tolong la pihak2 berkenaan, jangan makan gaji buta..sama2 kita susah...barang kita kirim pun guna duit bukan guna daun..selesaikan masalah ni...sebelum pelanggang lain terkena...sekian.
neverlmore Send email
Sep 18, 2015

Defected PC due to bad shipping

I traveled to Malaysia for my university and after a while I called my father to ship me my high end PC only to get a defected bad shipped PC
suelane Send email
Sep 8, 2015

bad service

when the parcel no reach once, will no second chance, they ask us to go to the local postoffice to collect the parcel. That's still ok if just drop the note and collect. but is not like that, their servise too poor, when they get the notices they usyally find the parcel more then half hour per person. so usually lots of people stand and wait outside the door for a long time. sometimes when they cannot find out such more, they hold the left, and said 'tunggu, tunggu masih banyak belum dicari'.

the reason i get is, they are not enough worker who proses the parcel. the parcel inside the room seems mecy and untidy, the organizer ia weak also.

hope to improve soon, thank you.
yamini choudhary Send email
Apr 7, 2015

lost parcel

I sent one parcel to india new delhi on 3 rd of march by normal mail at post office sungei wang plaza kualalumpur in counter no one told me and guide me properly about tracking no its been a month my family didnt received parcel i went to post office they said they can not do anything they need tracking no to track i told them i have this bill its not showing anything and they didn't tell me any thing about this please help me to find my parcel they said they can not only thing you can do is go to near post office in your india address and try to find there ........
I am sorry to say this is not the way you should be responsible for people stuff we are paying you for service and what you are doing loosing our stuff its very disappointed
Its my request please help me to find my stuff

Yamini choudhary

011 36507735

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