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POS MALAYSIA

Malaysia

Consumer complaints and reviews about POS MALAYSIA

ahmadkamil Send email
 
Feb 1, 2016

Tidak Mesra Pelanggan (Datang kerja untuk beri layanan kasar kepada pelanggan ke?)

Saya telah berurusan dengan En Rahim daripada pejabat pos Kuala Kangsar pada bulan januari hingga februari 2016.

Saya difahamkan beliau merupakan seorang penyelia berusia lewat 50 an bagi menguruskan courier.

Nak jadikan cerita, ada pakej untuk pasangan saya di pejabat pos, dan oleh kerana saya bekerja di Sarawak dan ibu bapa saya sahaja yang menetap di Kuala kangsar, maka saya tidak dapat mengambil pakej tersebut. Nak tambah lagi cerita ibu bapa saya ni kerap ke kelas agama pada waktu pagi dan/atau petang bergantung pada kelas dan ustaz.

Ditambahkan lagi cerita En rahim ni bengang tak tentu pasal, sebab katanye posmen datang tapi xde org kat rumah. (perbualan telefon)

Punya la bengang dia ni tak tahu kenapa, dia berkasar tanpa saya dapat menerangkan kenapa tiada orang di rumah dan kenapa saya dan pasangan tidak dapat ambil pakej tersebut yang dikatakn daripada China. (perbualan telefon)

Kalau nak digambarkan macam mana kasar nya layanan dia ni, senang cerita, kalau dia bercakap macam tu dengan ibu bapa saya, saya memang anggap dia biadap, walaupun En Rahim seorang yang berumur daripada saya. (perumpamaan)

Namun alhamdulillah syukur ke hadarat ilahi En Rahim cuma memberikan layanan sebegitu kepada saya sewaktu beberapa panggilan di dalam telefon.

Adakah kerana saya seorang pelanggan yang lebih muda maka En Rahim tidak berupaya (orang kurang upaya) untuk berbudi bahasa? (persoalan yang saya tertanya-tanya)

Saya ada menelefon dan bertanya kepada seorang lagi penyelia di Pejabat pos tersebut yang berkhidmat di bahagian lain, En Amir (tidak pasti nama kerana line telefon tidak bagus daripada sarawak) dan beliau punya layan thumbs up. Nampak lah adab dan sopan seorang melayu.

Nak pendek kan cerita En Rahim ni kurang ajar dalam berbicara walaupun tiada kata-kata kesat dikeluarkan, namun sikap dia yang ditambahkan lagi dengan perbuatan meletakkan telefon sebelum saya habis bercakap dan bertanya menambahkan lagi rasa tidak puas hati saya sebagai seorang pelanggan yang membayar perkhidmatan ini.

En Rahim biadap.

Jangan jadi mcm En Rahim. (Malu nak mengaku orang kampung)

Macam mana ada masalah sekalipun di rumah, atau di pejabat, pelanggan bukan tempat untuk meluahkan rasa marah. (Moral of the story)

Nak marah-marah En Rahim boleh masuk dewan parlimen. (sindiran)

Tolong undi En Rahim masuk parlimen sebab En Rahim tak bersyukur dapat kerja dan gaji daripada Pejabat Pos Malaysia. (sindiran)

Tolong beritahu En Rahim,

Sekian terima kasih,

Parcel dah di terima.

Kalau dah sindir pun tak sedar diri, tak tahu la nak tegur macam mana lagi, bila ego dah tinggi.

Saya doakan En Rahim terima hidayah.

ps: saya pelanggan yang dia berurusan sekali lagi hari ini pada jam 2:30 pm
Arwa Send email
 
Jan 29, 2016

Lost Packages (incoming)

very poor service they lost my packages come from Saudi Arabia I suppose to receive a call or any notification they did not do and they say it was delivered? how come and who is take my packages?! can you answer me ?!
weewee Send email
 
Dec 28, 2015

attitude of staff on duty

The staff on duty at counter 3 at post office setia alam with her name Mariia (name being blocked and no display clearly) showing her impatience and raise her harsh voice to customer. Customer was asking how much stamp she should purchase just enough for the local area postage. The staff replied the customer how many stamp you need instead of answering the question with an impatient tone. The staff works in service line should be passionate and patience enough to perform the job. If she doesn't have the positive attitude suggest to change her field
Chai Fong Ying Send email
 
Dec 21, 2015

Pejabat Pos Seri Kembangan, Belakong

Dear Sir/Madam,

Kindly investigate on the staff working quality of Pejabat Pos Seri Kebangan Belakong.
I have called exhausted since last afternoon until now. No one pick up the phone call.

How can I arrange the second attempt.

Please investigate and train the staff PROPERLY!!!

Thank you.
Auntie Send email
 
Oct 20, 2015

No answer call & stuff belum sampai

Today 21hb.Oct.2015, saya call pejabat pos lahad datu dari jam 3pm sampai jam 4.45pm, langsung tiada kakitangan yg jawab panggilan. Saya call kerana ingin double check barang yang dikirimkan dari segamat, manatau tiada yg jawab, saya call terus ke helpline untuk check barang tersebut suda sampai ke belum...operators lelaki tu jawab..."barang dari kemarin lagi dah kena hantar, masalahnya penerima barangan tersebut tutup... " ada ker macam tu postman tu bagi jawapan sedangkan kawan saye ni companynya tak pernah pun tutup...pasal company tu kja guna shift...offcoz la susah nak tutup...tdr ke apa postman tu..?atau tak tau tempat...kalau dah mcm tu..mana layak nak jadi postman kalau nak hantar barang pun tak tau, lagi nak bagitau lagi tempat tu tutup...tolong la pihak2 berkenaan, jangan makan gaji buta..sama2 kita susah...barang kita kirim pun guna duit bukan guna daun..selesaikan masalah ni...sebelum pelanggang lain terkena...sekian.
neverlmore Send email
 
Sep 18, 2015

Defected PC due to bad shipping

I traveled to Malaysia for my university and after a while I called my father to ship me my high end PC only to get a defected bad shipped PC
suelane Send email
 
Sep 8, 2015

bad service

when the parcel no reach once, will no second chance, they ask us to go to the local postoffice to collect the parcel. That's still ok if just drop the note and collect. but is not like that, their servise too poor, when they get the notices they usyally find the parcel more then half hour per person. so usually lots of people stand and wait outside the door for a long time. sometimes when they cannot find out such more, they hold the left, and said 'tunggu, tunggu masih banyak belum dicari'.

the reason i get is, they are not enough worker who proses the parcel. the parcel inside the room seems mecy and untidy, the organizer ia weak also.

hope to improve soon, thank you.
yamini choudhary Send email
 
Apr 7, 2015

lost parcel

I sent one parcel to india new delhi on 3 rd of march by normal mail at post office sungei wang plaza kualalumpur in counter no one told me and guide me properly about tracking no its been a month my family didnt received parcel i went to post office they said they can not do anything they need tracking no to track i told them i have this bill its not showing anything and they didn't tell me any thing about this please help me to find my parcel they said they can not only thing you can do is go to near post office in your india address and try to find there ........
I am sorry to say this is not the way you should be responsible for people stuff we are paying you for service and what you are doing loosing our stuff its very disappointed
Its my request please help me to find my stuff

Yamini choudhary

011 36507735
Ezrah Rahim Send email
 
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Dear Posmalaysia,

Get your act together!!! My company has not been receiving important mail sent to us on more than one occasion... namely bills. It is becoming a nuisance because we have to spend unnecessary time & effort to address these problems when the company bills are not settled on time with the respective creditors because of posmalaysia's inefficiency. And now for me to write this Letter of Complaint on my company's behalf to you when I could be doing something more productive! Last year I had an argument with Astro for a late bill payment. Astro accused my company for being incompetent for not settling on time but as a business all payments made by a company have to be accompanied by an original invoice. How to settle if no invoice/bill is received?

And this week again the same thing - my husband did not receive his AMEX bill for Jan 2012 & now he is being charged RM50.00 for late charges by AMEX through no fault of his. I only realised that the Jan 2012 bill was not received when my husband received a reminder for payment of a rather inflated amount recently. Posmalaysia should be settling that RM50.00 on his behalf as compensation. Receiving bills should be like clockwork, an important reminder that payments are due.

Just 2 weeks ago, I found 1 Astro bill & a letter on the tar road several streets from where I live in Bukit Jelutong, which I subsequently deposited them into the relevant letterbox. Every week at my office shop lot at 3rd Mile square, Jalan Klang Lama, I have been doing the postman's job as I have had to distribute the mail to my neighbours as they were all conveniently placed into my company's letterbox.

On another occasion last year, my husband while driving, stopped his car by the highway to pick up a letter which he witnessed fly out of the postman's saddle bags. We made our way to a post office and posted it out again & hopefully this time it arrived its destination. That letter contained a cheque from an insurance company for the recipient. These are important mail & posmalaysia has no excuses whatsoever to be slip shot about your service. You have the monopoly & that gives Malaysians no choice but to rely on you.

So posmalaysia, I would appreciate a reply to these complaints, not a standard one but one that is constructive & that will rectify these problems. I look forward to hearing from you very soon.

Ezrah Rahim
Ikonogram
ULTIMATE AXIOM Send email
 
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Lately, Pos Malysia has becoming more deteriorated and lacking in service despite all their excuses, solution suggestions and media propaganda. The public is very tired and sick of this especially when Malaysia publicizes so much about how great Malaysia is.
Recently, so many people have lost important mail and packages by using Registered and Express services provided by Pos Malaysia. These people are mainly common public / consumers whom still needs to use the regular postal service especially international/overseas interactions. Matters include incoming and outgoing International mail and packages of commerce i.e. Mail order package shipments, E Bay packages, Business documents and important personal letters.
I am also a recent victim of thousands complainants who have lost 1 Money Order sent to the USA and never received 3 packages from the USA. Excuses / replies from Pos Malaysia are illogical and through some investigating, the Pos Malaysia Distribution warehouse staffs are just lazing, talking and playing around and not doing work properly. This is the truth and MALAY's should be ashamed because the truth prevails.
Advice to consumers is to not use and avoid using Pos Malaysia and use private couriers for packages/documents and also the electronic media/Internet for transcript letters
ULTIMATE AXIOM Send email
 
Feb 23, 2012

Lost Mail (outgoing) and Lost Packages (incoming)

Saqka is just another Malay who is living in a dream and doesn't know facts and reality. Like the others, just knows how to insult when they are lost and ashamed.

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