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Consumer complaints and reviews about POS MALAYSIA

JRStoner52 Send email
Sep 26, 2016

Package sent to US never arrived

I mailed a package of clothing and small souvenirs to the United States at Malaysia Pos in KL's Suria shopping center in March 2016. It has been over six months and the package has not arrived. I assume it never will. The woman at the Malaysia Pos service counter took my money and said she would put my package in a better mailing envelope. Then she called another customer to her desk. I did not see her put my package in a mailing envelope nor did I see her afix the postage. I still have the receipt for the mailing envelope and postage. I wonder if there is anything I can do to recover my belongings?
Sebastian Lim Send email
Sep 14, 2016

Bad service/poor public relations

The machine issuing the numbers was not working properly and button A was faulty so I pressed button B instead which is for all services. Waited for more than 40 minutes for my turn and when I gave my bills for payment, the counter clerk told me to get a number from button A. Hello! Was it my fault that the machine was not in good working condition?
But the attitude of the staff was atrocious. At least she should have carried out my transaction instead of asking me to start the queue all over again.
Please investigate and train the staff to be more helpful and courteous to ALL customers. At least we are still using your service and Pos Malaysia should be thankful for that.

Thank you.
premanetaji Send email
Sep 7, 2016


Dear Poslaju Malaysia!!!!!!!!!!!!!!!!!!

Terrible poor service !!!! Don’t you know what the meaning of LAJU (FAST) !!!!! The dealer from PJ has post my ordered item on last Friday and my correspondent address at PUDU only not USA or any other PLANET!!
As I know the parcel must reached by Monday. I do tracking every day, it shown that the item was out for delivery on Monday but when I’ve checked with my family members who stays at home from morning to night, they said haven’t received any parcel. I’ve tried to call to the branch which is handling my parcel (Cheras), nobody answer and always busy. Finally I’ve tried to call to the General Customer Service Line, same story. Finally I’ve tried call to 03-22672267 and ask to connect the line to respective department. When query about my parcel they said already out for delivery and it on the way. Ok fine... I keep calm until the next day.

Yesterday I’ve go through the same thing to contact them. Busy… Busy... Busy… I’ve asked the operator why my things haven’t reach my hands, supposed yesterday should delivered. He assumed some reasons for late delivery and given me the idiot answers. I said there is no chance you give me the reason, NOBODY AT HOME! He said today confirm will deliver.
This morning when I’ve checked the online tracking, stated as Error!! But only after few mins it turned to unsuccessful and remark to self-collect.

OMG I don't understand why my things haven’t reach my hands yet!! WHY the poslaju guy didn't call to ask if he can't reach my address or what??? Like other courier service, they did a good job when they call us if they're confused about the address or addressee not available.
uyun Send email
Sep 6, 2016

Poor Service

It's a long waits when waiting a parcel from Sabah, but understand that of course it will take longer time than usual. Unfortunately when it is the day which I should receive my parcel (I do tracking it everyday), it shown that the item was out for delivery but only after 28mins it turned to unsuccessful and remark to self-collect.

I don't know what happen but WHY the poslaju guy didn't call to ask if he can't reach my office or what??? Like other courier service, they did a good job when they call us if they're confuse about the address.

In my other case, Poslaju wrongly sent my parcel to other hub. And I need to wait for another day to receive my parcel.

Poslaju is actually no more laju...Boooo!
JDSA Send email
Aug 28, 2016

Delay and bad service

If you ride a bicycle through your item destination is much more better than use POSLAJU EMS. Never trust this F..king post service, I sent a document by them I was told also I checked on their website that it takes only 3 to 5 days to deliver my item. But it took 13 days!!! From Kuala Lumpur to the capital of my country!!! They sent out my document on the third day!!! I hate them coz of their delay I suffered a big amount of money. Never use it my advice to you guys.
Suntan13 Send email
Aug 28, 2016

Missing Mail

We have been sending letters to Malaysia for some 40 years.
In the last 5 years we try NOT to send any cards, as they rarely get delivered...
Some one is thieving the contents believing there is money or gifts inside.
Yes 'Thieving'
3 weeks ago we sent 20 invitation cards to celebrate an anniversary - guess what
NONE were delivered - POST MALAYSIA should be ashamed - your countrymen
and women should be ashamed.
Nee Send email
Aug 21, 2016

Bad Services

Last month, I go for online shopping and they use POS Malaysia as delivery source.

After the stated promised day (15 days), I still haven't receive my parcel, then I email to POS about this problem.
Then I just receive a notice that I don't have stay at the place when they delivered.
The truth is I stay at my house whole day long but the POS haven't call me or message me about the delivery information.

Then fine, they ask me go to POS office take or request for secondary delivery.
Of course I will request for second delivery.
Then I give them my full name, address and phone number for second delivery issue.

After that, they promised a date that will arrange for second delivery and i think that day I will receive it.
Unfortunately, I fail to receive it again.
I ask another times about this issue, they give me another date.
As you though, it failed again.
It really disappointed me.

I ask them why the problem will occur but they don't answer me.
I ask few times already but none of an email answer me what's the problems is.

After the failed delivery, I ask again, then they just tell me that my parcel already send bank to sender after 15 days stay in the office.
I felt very angry about it because, in previous email, they just tell me that they will arranged for second delivery to me but not to sender.
Until I ask and ask, they just tell me that the parcel already send back to sender.
Why? Why? Why?

I ask again about why this will occur and what's the meaning for yours to take my full name, address and phone number but not delivery the parcel to me.
They don't have answer me what's the problems is and why this will occur?

What's the means that you stated a date for delivery but none of it is true?
Is you play fool with me?
The date you stated just a decoration?

If you don't want send the parcel to me in the beginning, then why you ask my full name, address and phone number and ask me request for secondary delivery?
Is yours do in other use?
I felt threaten for your action.

Why in the end, you send my parcel back to sender but not me?
But ask my details?

Can you please responsible for your job respectively?
What's the solution that you had done?
Any compensation for yours to offset my lost?

Now I am trouble in receive the parcel due to yours mistake.
Why yours can do until that (Can't solve customer problems but have trouble to them such as me? Don't answer customer question such as me?)?
Then what's the meaning of exist customer services?

Before I write at here, I already mention that if I don't get answer, I will just questioning and complaint at here.
They still don't want answer me my question but said other not much related to my questions.
You don't care it will ruin your reputation, why I care about it.

Now your company trust to me is lower and lower, almost none.
This is because none of a date you said can be trusted.

What's the means that you apologize but not solve my problems?
I think this customer service is very very poor to answering questions.
Please learned how to answer questions okay?
I am very mad after email few times but none of am email answer my questions.
Don't answer other nonsense things to me.
I just need straight to the point.

Please take action but not just apologize but no result at all.
If apologize can solve all problems, then what's the meaning of exist lawyer and police?

I need answer.
Please answer me.
I had lost all my patient for keep waiting for the answers.

I need answers.
I will keep emailing, questioning and complaining until I get a reasonable and satisfied answer.

Please take it seriously.

Thank you.
Jkc9090 Send email
Aug 19, 2016

Worst customer call center ever

minggu lepas, saya ada buat postage motosikal dari batu pahat ke pulau pinang. Semuanya diuruskan oleh bapa saya. Pada mulanya ianya nampak berjalan lancar. Setelah beberapa hari menunggu, saya cek barang melalui tracking number menunjukkan motor saya telah sampai ke penang. Untuk mendapatkan kepastian, saya menelefon Penang poslaju call center. Setelah memberi butiran postage, kemudian si penjaga call center tu tanya saya alamat. Then masa tu otak saya hang kejap. Kemudian saya bertanya balik alamat yang yg mane. Last2 saya kene marah balik sebab dia ckp x tahu alamat. Kene marah kaw2 pnye.Kak penjaga telefon tu, lain cakap tu biar terang and senang nk faham. Kalau cakap ALAMAT PENERIMA kan senang, xde nak gaduh2nye. Ni x mention ALAMAT je.bukannya alamat saya ade satu je kt msia ni.aduh hang palace otak. Serik dh pkai poslaju. Aku sarankan pkai la courier service lain. Biar mahal janji puas hati, daripada murah tapi service mcm jilakee.
jmbsemantanblock Send email
Aug 12, 2016


Dear Customer Service,

Greetings from 10 Semantan Block B!

We regret to inform that your sending of Letters thru normal post takes too long and often takes a month or two. It is only a normal post with 60cents stamps.

We have to endure our clients' dissatisfaction and disappointment over the mail which is not delivered or takes too long to deliver.

How long will a normal post can reach the destination?

We are Condo Management and most of the owners rely on Posting to receive their bills.

Our envelopes (200++) in total not even reached their destination up to date:-

1. Invoice sent on 02-04th July 2016 (a lot of owners has yet to receive; some complained that it takes one month for them to receive); Post in Sri Damansara and Bangsar

2. Our AGM Notices sent on 23rd to 24th July 2016 (few owners received); Post in Sri Damansara

3. 10 Semantan Block B Berita sent on 28th July - 30th July 2016 (until now no owners received). Post in Sri DAmansara

Why it takes too long for the Post Office to send? It will really affect our business. Please look into this matter seriously. We are very unhappy with your service, if there is any other normal post company, we will not use Post Office to deliver our letters.

We hope for your reply.

Thank you for your kind consideration.

Best regards,
Building Management
Jbhp Send email
Jul 25, 2016

Superb low efficiency

Items sent from singapore friend from the same day to malaysia sarawak and also taiwan to another friend..yet taiwan friend received the parcel on second day after the date sent by my sarawak malaysai..even almost a week i still havent get my friend paid money for post laju service and yet what we get is post lambat services..can you please be fast for delivery items? If i am in hurry,i sent my things through post laju and i get it late then why i have to sending muly items using pos laju??? Please answer my question and you stated there your customer service from 830am till 8pm and yet i make a caled to you by people is answering and keep entertained me with your nice music
Stanley Koh Send email
Jul 21, 2016

Missing mail

I have notice that my bank statement, invoices from telco and mails have not being send to me for more than a month. Can someone look into this. I am getting penalty for late payment. Please help.
[email protected] Send email
Jul 17, 2016

Tardy post delivery services

We, residents of Taman Megah Mas , Petaling Jaya, Selangor (post code 47301) wished to lodge a complaint regarding the tardiness of the postal delivery services in our taman. Quite a number of our Taman residents' mails have been delivered to the wrong addresses within our taman. This has been going on for the past 1 month or so.

We hope our complaints would be looked into expeditiously as we are afraid some important mails , bills (eg. Bil Cukai Takisiran),shares allotment forms ,etc might be lost or arrived too late which could result in monetary losses, potential or otherwise.

Thank you and looking forward to a speedy resolution.


Sincerely yours,
Malaysians Send email
Jul 5, 2016



SuperAnnoy Send email
Jul 2, 2016

Lost Mail

My lettee were 90% lost at this point of time. It all started from early 2015 when i realised

1. my Magazine and Cosway catalogue was not received by me since 2015 till now June 2016.

2.Then i realised that out of 13 dividend voucher expected for the year 2015, I only received 4.

3. I totally stop receiving Astro Bill since early 2015 till now .

4. Letter from Income Tax also lost in transit for year 2015.

5. Cukai Tanah was not received for year 2016

6. Insurance Statement was not received

7. Bank statement only occassional months.

8. Credit card statement was not received regularly.

9. Chinese New Year cards and Birthday Cards... never received any since early 2015 till now.

10. Now waiting for 2nd half of Cukai Pintu. Not sure i will received it.

11. Promotional material.... don't received anymore since early 2015.

Let me wander whether my area are still under Post Malaysia coverage.

Can we sue Pos Malaysia for financial loses incur from their failure to deliver the mail????
E.S.C Send email
Jun 27, 2016

No Efficiency at all

The service at Pos Malaysia Sarikei is totally not efficiency at all. I'd been waiting more than 30 minute just to pay the electrical and water bills, I believe that some people waiting for more than an hour to pay the bills. Among 8 counter, only 2 counter operate and the other 6 counter is empty. I suggested provide a Kiosk Machine so that this will bring convenience to all of the customer and operate at least 4 to 5 counter. Seat also should provide more seen I saw many old people stand there for waiting their turn to pay bills or other. Efficiency of the Pos Malaysia Sarikei STRONGLY need to be IMPROVE !!!
sierra11b Send email
Jun 3, 2016

Lost registered mail

On February 2016 I sent a registered mail (yes, the most secure) from California to family in KL. The package was valued at $3700 and the item inside was a irreplaceable. It was a vintage wristwatch.

A month passed and they had not received the package. So I went to my local USPS office and got an chronological list of each exchange from from Sacramento all the way to KL. The last scan was at KL.

So my cousin (the recipient) contacted POS Malaysia and spoke with so-called investigators and they did nothing. The laziest people on the planet. Finally, instead of doing actual legwork, they claimed that the item was still at my local post office and had not been received by them even though I sent them that list from my post office documenting the whereabouts of the registered package -- that's why I sent it registered mail!

So now 4 months have passed and one of those Malay crooks is wearing my grandfather's watch. Disgusting.
truth003 Send email
May 25, 2016

Bad Service from Post Malaysia

Bad Service from Post Malaysia

I have never experienced such a lousy services from a courier service company. I supposed to receive my items sent out through Post Malaysia but until now I still not receive my item. Upon checking, I found out my item has been returned back to the shipper and the staff giving excuses when I asked the reason on why my item was returned back. What is happening? Why Pos Malaysia giving such a bad service? This incident already happen twice. What the hell is happening? Can someone do something about this? How are customers supposed to get their items ?
Christine123456 Send email
May 12, 2016


I posted a birthday gift to Brazil from Penang, tagged along a birthday card in the parcel. When my bf received the parcel, there's only the gift but they took out the birthday card for no reason!!! There's so much hand written notes in it and they just removed it from the parcel. WHY?!?!?!?!!?!?!?
yuwc1972 Send email
Apr 21, 2016

Super slow delivery for items shipped via air mail from overseas

I buy my CDs from UK mostly because the local suppliers do not bring those in. Usually it takes 1-1.5 weeks for the CD to be delivered. Sometime last year, I noticed it took more than two weeks. That was middle of last year. Now it takes three to four weeks to get delivered.

I checked with the seller from UK and I understand that the delivery is still via air mail which takes about 2 -3 days to arrive in Malaysia.

Twice this year, after waiting for three weeks plus, I have gone to the local post office to enquire about my CDs. Both times, the postal officer went to check and brought out the small packets from UK.

On one of the occasion, there were two packets available even though they were shipped two weeks apart.

I politely explained and asked if there had been a change in the delivery timing but he was not able to provide any clarity.

Is a shortage of staff force that is resulting in a delay on delivery of items from overseas?
raflei Send email
Apr 13, 2016

bad services

amat mengecewakan saya no beli sampul prabayar pon kena tunggu no giliran
padahal bayar n bagi kite je x sampai 1 minit services yg terok pos
jaya gading
raflei Send email
Apr 13, 2016


nk beli sampol prabayar pon kena abik no
kite nk beli pagi petang hantar terok punya services
perbaikilan services
pejabat pos jaya gading
starzling Send email
Mar 14, 2016

poslaju labuan

kotak hancur,bungkusan luar semua terkoyak,ini lah kali kedua,i pernah track dari johor ,1 hari dah sampai labuan,lepas 2~3 hari baru mereka hantar barang saya, sebelum itu tak pernah begini,dari tahun2014~2015 ,tahun ini 2016 saya akan hantar barang lagi,harap barang saya selamat dapat sampai kepada bapa dan adik saya.......pernah sekali mereka hantar mesej dengan nombor bungkusan,suruh kita pergi poslaju angkat barang sendiri.....poslaju labuan tak cukup orang kerja kah?setiap tahun saya akan pos dua kali barang balik kampung saya di labuan,kadang pos rm80~rm100 lebih,lagi sekarang dah naik lagi,tapi saya masih suka guna poslaju,sampai tahun lepas saya ternampak kotak saya hancur begitu.....heartbreak.......sorry if i had write wrong anyword i spoke,i just wanna say,poslaju keep going,be malaysia the best.
ysmnzaini Send email
Feb 1, 2016

Some items have been taken out

I'm a Singaporean student studying in KL. Last week I had posted out a parcel containing three makeup items to a Carousell buyer in Penang. Two of the items are of a cheaper nature and one is high-end. Firstly it took longer than necessary to reach her (more than 7 days). Secondly, which is the most appalling and most disappointing part is that there was only 2 items inside the parcel. No surprise as to which one was missing! And there was a tape on the flap which I DID NOT PUT when posting out. This is so irresponsible and not professional at all. So what does this mean, PM? Your mailboy ripped open my package and did a lil shop eh? Even when I was purchasing the envelope and stamp, the worker behind the desk took like 10 minutes before he took my money. Extremely slow and poor service. Now I have to reimburse my buyer for something I didn't do. Disgusting and shame on you Pos Malaysia.
ahmadkamil Send email
Feb 1, 2016

Tidak Mesra Pelanggan (Datang kerja untuk beri layanan kasar kepada pelanggan ke?)

Saya telah berurusan dengan En Rahim daripada pejabat pos Kuala Kangsar pada bulan januari hingga februari 2016.

Saya difahamkan beliau merupakan seorang penyelia berusia lewat 50 an bagi menguruskan courier.

Nak jadikan cerita, ada pakej untuk pasangan saya di pejabat pos, dan oleh kerana saya bekerja di Sarawak dan ibu bapa saya sahaja yang menetap di Kuala kangsar, maka saya tidak dapat mengambil pakej tersebut. Nak tambah lagi cerita ibu bapa saya ni kerap ke kelas agama pada waktu pagi dan/atau petang bergantung pada kelas dan ustaz.

Ditambahkan lagi cerita En rahim ni bengang tak tentu pasal, sebab katanye posmen datang tapi xde org kat rumah. (perbualan telefon)

Punya la bengang dia ni tak tahu kenapa, dia berkasar tanpa saya dapat menerangkan kenapa tiada orang di rumah dan kenapa saya dan pasangan tidak dapat ambil pakej tersebut yang dikatakn daripada China. (perbualan telefon)

Kalau nak digambarkan macam mana kasar nya layanan dia ni, senang cerita, kalau dia bercakap macam tu dengan ibu bapa saya, saya memang anggap dia biadap, walaupun En Rahim seorang yang berumur daripada saya. (perumpamaan)

Namun alhamdulillah syukur ke hadarat ilahi En Rahim cuma memberikan layanan sebegitu kepada saya sewaktu beberapa panggilan di dalam telefon.

Adakah kerana saya seorang pelanggan yang lebih muda maka En Rahim tidak berupaya (orang kurang upaya) untuk berbudi bahasa? (persoalan yang saya tertanya-tanya)

Saya ada menelefon dan bertanya kepada seorang lagi penyelia di Pejabat pos tersebut yang berkhidmat di bahagian lain, En Amir (tidak pasti nama kerana line telefon tidak bagus daripada sarawak) dan beliau punya layan thumbs up. Nampak lah adab dan sopan seorang melayu.

Nak pendek kan cerita En Rahim ni kurang ajar dalam berbicara walaupun tiada kata-kata kesat dikeluarkan, namun sikap dia yang ditambahkan lagi dengan perbuatan meletakkan telefon sebelum saya habis bercakap dan bertanya menambahkan lagi rasa tidak puas hati saya sebagai seorang pelanggan yang membayar perkhidmatan ini.

En Rahim biadap.

Jangan jadi mcm En Rahim. (Malu nak mengaku orang kampung)

Macam mana ada masalah sekalipun di rumah, atau di pejabat, pelanggan bukan tempat untuk meluahkan rasa marah. (Moral of the story)

Nak marah-marah En Rahim boleh masuk dewan parlimen. (sindiran)

Tolong undi En Rahim masuk parlimen sebab En Rahim tak bersyukur dapat kerja dan gaji daripada Pejabat Pos Malaysia. (sindiran)

Tolong beritahu En Rahim,

Sekian terima kasih,

Parcel dah di terima.

Kalau dah sindir pun tak sedar diri, tak tahu la nak tegur macam mana lagi, bila ego dah tinggi.

Saya doakan En Rahim terima hidayah.

ps: saya pelanggan yang dia berurusan sekali lagi hari ini pada jam 2:30 pm
Arwa Send email
Jan 29, 2016

Lost Packages (incoming)

very poor service they lost my packages come from Saudi Arabia I suppose to receive a call or any notification they did not do and they say it was delivered? how come and who is take my packages?! can you answer me ?!

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