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Sears / Kenmore Elite Refrigerator

United States

Consumer complaints and reviews about Sears / Kenmore Elite Refrigerator

Kurtez Send email
 
Jul 1, 2018

Very Poor Engineering

This Kenmore Elite Refrigerator is the absolute worst thing I have ever purchased. It had a service call less than 30 days after purchase and it has been a non-stop problem ever since. We have lost all our food in the thing at least three times. We paid a lot of money for it, ended up buying the extended warranty, and we have it repaired at least once a year including ice maker, ice maker fan, control board, two stage compressor, second control board, second ice maker fan, etc. We are about 3.5 years into the thing now, it has just gone into yet another error code and we did not renew the $378 annual warranty. I will NOT return to Sears to purchase an appliance, that is for certain. This refrigerator should have been replaced long ago after all the service calls. Also will not consider an LG appliance (this model is made by LG). Hoping that we can thaw the thing out and get the error code off of it and maybe get another year out of it. Both my wife and I have had surgeries in the last year and there is no way we can easily replace this thing at this time. We are so sorry we ever bought it and feel completely ripped off by Sears.
Wanda Barragan Send email
 
Jul 1, 2018

Sears Kenmore Elite 74093 - stopped cooling

November 30, 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046
June 25, 2018 it stopped working ( less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I will have to pay full price
I went on line and looked at the
Consumer Report - out of 54 reviews - 38 are 1 Star
Sears - out of 55 reviews - 37 are 1 Star
Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% 1 star rating
TopRefrigerator Reviews.com 2,696 Views – 2.32 star out of 42 Votes
NO RECALL was done on item
Sales clerk at Sears in Rancho Cucamonga, CA on Friday June 29 2018 around 6:45 p.m. – “she told me that KENMORE does not make refrigerators to last, that is why you have to buy the extended warranty which cost $499.99 and keep it current for any future problems. NOTE.. it only covers 25% cost of parts.
I was also told by her that Kenmore is not a Sears Brand. Funny when I look up Kenmore all phone numbers lead to SEARS
Write to BBB on June 26, 2018 - NO ANSWER
November 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046 Bottom Freezer Refrigerator. today it stopped keeping my food cool and I lost everything in it because it was not keeping the food cool enough. I phoned Sears today and found out that it was no longer under warranty and I will have to pay full price so I went on line and looked at the reviews (which i should have done before I purchased it) This refrigerator at best is a 2 star with 85% giving it a 1 star Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% i star rating. All complaints that is the same as mine refrigerator stopped cooling and the ones with the warranty still had to pay because the warranty did not fully cover that problem, not only that but they had to have it repaired several times in a short period of time and be without a fridge for long period between repair appointments. I have had this fridge for less than 2 years and today I lost everything inside in which I will have to replace and have the expense of my whole family eating out until I get another one. You know this is a very serious matter WHY did you not pull this out of the market?? All my appliances are Sears. Is this how you treat your loyal customer now? I would like a refund or another model of equal value that will work and not break down in less than 2 years.
pzxtgh Send email
 
May 30, 2018

LG Refrigerator Compressor Failure

Will only cover parts but backlog of repair parts have had us waiting, currently 14 days. Lost $590 of food and will have close to $1,000 in repairs (excessive heat from from failed compressor damaged the main circuit board which also needed to be replaced). ALSO . . Cannot assure me replacement compressor has had defect re-engineered so as not to fail in the future.
My Case # at LG is - CNN180529454116.
Look forward to hearing from you !!!

Chris Bohlman
208 Calash Run
Fort Wayne, Indiana. 46845
Email - [email protected]
Home - 260-637-2510
Cell - 260-438-3103
148maritime Send email
 
May 1, 2018

Kenmore elite french door refrigerater is a waste of money!

We purchased our Kenmore elite refrigerator after the problems we experienced with our 1 month old GE refrigerator. We got the GE from Sears as well. We paid $2800 for it. It lasted exactly 1 year and 1 month. Sears offered no help. We have always trusted sears and have purchased many appliances from them. They were not even cordial. They know that the refrigerator is junk, yet continue to sell them. My in laws bought one also. So far theirs is ok. I urge everyone that I know to stay away from Sears. Their products are not reliable anymore. There are so many complaints concerning the same identical problem, there should be some consumer action initiated. We ended up purchasing a whirlpool from Lowe's. We do not like it (its very noisy) but at least it runs.
luisgarma100 Send email
 
Apr 30, 2018

Kenmore Elite Refrigirator STOP working after 2 years

Sears' monopoly on Kenmore distribution with awful customer services and compressors available within the next 2months for repair. A brand new Kenmore Elite fridge costing +$2,000 suddenly stop working cause a malfunction of the compressor, which will cost almost $700, one-third of the total cost. I've seen so many similar entries about something that I call "manufacturing defect" which should be somehow compensated or replaced at no cost. Anybody wants to work together and file a lawsuit against Sears and/or Kenmore ? This is obviously a hidden fraud: you buy the refrigerator and within the next 2-3 years you have to spend additional money in pieces and technical service. Sears is the only certified tech support company for Kenmore. Please write me to [email protected] if you think we can file a lawsuit against Sears/Kenmore for bad practices. Thanks !
luisgarma100 Send email
 
Apr 30, 2018

Kenmore Elite Refrigirator STOP working after 2 years

Sears' monopoly on Kenmore distribution with awful customer services and compressors available within the next 2months for repair. A brand new Kenmore Elite fridge costing +$2,000 suddenly stop working cause a malfunction of the compressor, which will cost almost $700, one-third of the total cost. I've seen so many similar entries about something that I call "manufacturing defect" which should be somehow compensated or replaced at no cost. Anybody wants to work together and file a lawsuit against Sears and/or Kenmore ? This is obviously a hidden fraud: you buy the refrigerator and within the next 2-3 years you have to spend additional money in pieces and technical service. Sears is the only certified tech support company for Kenmore. Please call me (202) 427 - 5763. Thanks !
Lisa Finley Send email
 
Apr 20, 2018

Elite bottom freezer -DEAD

Wow I let me join in My compressor went out 2 yr old fridge cost us $500.00
this definitely needs to be taken care of I have always loved sears products but will do my research next time before trusting them.
Carolakeough Send email
 
Apr 4, 2018

Kenmore elite 74023

Had to replace all kitchen appliances due to hurricane sandy. Spent thousands on washer, dryer, oven, refrigerator and dish washer.
We were put through a lot due to the storm but installing appliances was a great accomplishment as House was almost done. Brand new appliances should last 10+ years. We paid $2300.00 for this piece of crap refrigerator that worked for approximately 8 months, 8 MONTHS! It slowly started to not stay cold until one weekend, that was it. It was done. We used this PIECE OF CRAP REFRIGERATOR FOR 8 MONTHS!! My husband is handy so he researched a bought some parts and nothing worked. We had no choice but to move it to the garage and buy another refrigerator. Sears was NO HELP AT ALL! I WILL NEVER BUY ANOTHER KENMORE PRODUCT!
sjwortham Send email
 
Feb 28, 2018

Refridgerator Nightmare Me Too!!!

Worst refrigerator ever!! Thought I was buying a real honest to goodness Kenmore product. Good old reliable Sears. That's a joke. It's an LG product with a Kenmore sticker on it. Purchased in Oct 2015 from Sears. Have had nothing but problems. The ice maker failed within a month the replacement part they sent the tech said was a rebuilt one, but we had no choice bc we had already waited a month!!!Had a technician out at least 4 times for various problems. Warranty expired this June 2018.
Ice maker quit again!!! Freezer not working Fridge Wasn't cooling very well on this service call.Technician checks it out. It has a freon leak very corroded Needs a new compressor, electrical board and filter dryer. Trashing it!
kartingmom Send email
 
Feb 20, 2018

Kenmore Elite Refrigerator

Worst refrigerator ever!! Thought I was buying a real honest to goodness Kenmore product. Good old reliable Sears. That's a joke. It's an LG product with a Kenmore sticker on it. Purchased in 2015. Have had nothing but problems. Had a technician out at least 6 times for various problems. Warranty expires this June 2018. Wasn't cooling very well on this service call. Technician checks it out today, 2/19/18. Needs a new compressor, electrical board and filter dryer. Might be a month before I get the parts. Thank goodness I called before the warranty expired. Guess next time something fails my warranty will be expired and I'll just take it to the garbage dump. Decided to Google on this refrigerator and read lots of reviews, just today, on how many consumers have had problems with the Kenmore Elite compressor going bad and other multiple problems. As a matter of fact, the technician was going to his next call with the same exact model refrigerator I have and the same cooling problem. Technician stated he had replaced a lot of compressors in these refrigerators. LG needs to ante up and be responsible for all repairs and labor for their defective compressors, regardless of warranty or not. I will never make another purchase without checking out what consumers have to say about a product. Oh, and by the way, I think Consumer Reports gave this refrigerator high ratings back when I purchased it, as I am a subscriber to their magazine. Well, not good enough. Let one of them actually purchase one and put it in their house and lets see what happens in a month, 6 months or 1 year and see how they feel about the refrigerator then!!! Just wish me luck that it will last a while longer after repairs. And maybe I'll have enough time to save up money to purchase something else.
Terry Reynolds Send email
 
Feb 8, 2018

Kenmore elite bottom freezer piece of junk

I too have purchased a Kenmore Elite bottom freezer ( piece of junk ) in July of 2016 ,The compressor made by LG

January 22 2018

Water from the ice maker all over the floor and temps in freezer and fridge rising . I called Sears and they said the first avaliable date

for service was FEB.O6 then they tried to sell me a warranty plan.Never will I buy another thing from Sears !

concerened about the food

Jan 24 called a local repair service who came and said

this is ! 1/2 year old fridge and is under warranty . Sears should fix it ! I then called local Sears store and told my story of first available

appointment being three weeks away.

The lady put me on hold and said she had contacted the emergency repair and they would call me in two to four hours ! No one

called . I called back the next day and they said Sears repair man would be here on Jan. 26th. He came and said it was the compressor and

dryer (that were under warranty) however

were not in stock and would have to order them and would be delivered to our home on jan 31 . He said we would have to pay the labor

and charged us 320.00 dollars . It is now FEB.06 and the compressor arrived but dryer did not ! When I called Sears repair they said it is

backordered and should be shipped on Feb. 23 2018

I too have lost all my food and havent had a refidge for three weeks and have to wait another three weeks ! ., More than a month with

out a a fridge. This is Insane ! Why is there not a class action suit ? with this many people that have paid hard earned money for JUNK

by Sears and LG,
elswoods Send email
 
Feb 6, 2018

Kenmore Elite Bottom Freezer Refrigerator

I bought my piece of junk Kenmore Elite fridge with the LG compressor in Jan 2015. In June 2015, it stopped working. The entire thing was covered in ice in the computer area. The tech came out and replaced the mother board - he said this was a common problem. Part and labor was covered under the warranty but I was seriously upset - this is an expensive supposedly top of the line fridge and 6 months in it craps out with something MAJOR? It worked fine for about 1.5 years then the compressor went out...right at Thanksgiving 2016. Part was covered but had to pay over $200 for the labor. Now it went out again in Jan 2018. Had a tech out last week who came and said he thinks it's the compressor but then when he tested it he said this is not the compressor. So he basically unplugged it and plugged it back in and said that should fix it. I wasn't convinced and he said that this fridge has had a lot of problems so I bought the protection plan for $381 because that is a heck of a lot cheaper than replacing the compressor or the mother board. Called service again the next day and waiting for the guy to come now....he already told me on the phone though that he doesn't have any compressors on his truck. At least the fridge has the courtesy of going out in the winter so I can keep my stuff outside in coolers. There have got to be some class-action lawsuits about this piece of junk!
PJS Send email
 
Jan 27, 2018

Kenmore Elite Botyom Freezer

Er If: Error code Ice Fan . . . Tech came 2 months ago taught me how to remove ice and charged $190.00. Fridge is 2 years old. Same error code again today. Turn off power for a couple of minutes to reset for use until the error code comes back on. Then when you have time you can disassemble the bottom drawer and back panel to melt ice. Sears should step up and take care of this defect!
Richarddom Send email
 
Dec 12, 2017

Kenmore Elite Bottom Freezer Refrigerator

My husband & I bought a Kenmore refrigerator from them only about 4 years ago, and two of the parts (still under their warranty) failed around Nov. 25th. The first repair person they sent out on the 27th was only able to diagnose the problem, but couldn't fix it as he had to order the parts. The second person spent most of last Friday at our home working on a fix which failed over the weekend. They were supposed to send him back this coming Monday (12/18) but are now telling us there's been a "scheduling error" and they can't send anyone out until 12/29.

We've been living out of a cooler for the last two weeks and are supposed to host family on Christmas Eve. We've spent hours on the phone with Sears (mostly on hold or being bounced around to different people/departments) and have gotten nowhere.
Stafford42 Send email
 
Dec 1, 2017

Elite refrigerator

It seems to be the normal with Sears not fixing there appliances. Fridg went out in October they keep putting it off. They can't get the part. Bla bla bla. The service man that finally showed up said it was not Elite compressor in it it was a lg. That sounds like fraud. They still have not fixed it. This is the reason they don't have the business anymore. I heard they were going to file bankruptcy . There is a thing called lemon laws for things you pay over 25.00 for. I think I'll sue. Take the refrigerator back and set it right in the door. How is people suppose to go months without a refrigerator .
Tarheeltater Send email
 
Nov 19, 2017

Kenmore Elite Bottom Freezer Refrigerator

Another 2 year old Kenmore Elite that has quit working. The repair guy came, and had to order parts. Parts haven't fixed it and now waiting another week for the repair guy again. Funny thing is the repair guy said that even if he gets it fixed it's just a matter of time until it quits again. He said they have a full schedule fixing the LG made Kenmore. Sears is useless and I will never buy anything from them again.
Tarheeltater Send email
 
Nov 19, 2017

Kenmore Elite Bottom Freezer Refrigerator

Yet another 2 year old Kenmore Elite that doesn't work. Sears has been out and it was supposed to be fixed. If it was I probably wouldn't be on this site. This must the be worst refrigerator that has ever been sold.
mjwoodsphx Send email
 
Nov 10, 2017

795.74025.410 just over two years old and Dead!

The compressor is toast according to sears. The parts are under warranty, but not the labor. I am not about to shell out $400.00 on two year old fridge to have to do so again in two more years.

I'm not even going to get into the details of the multiple calls and visits

I have found two other class action law suits against LG who makes this fridge.

I think it is time for another. Does anyone know how to get one started??
lady246 Send email
 
Nov 1, 2017

Kenmore Elite Refrigerator NIGHTMARE

I purchased a Kenmore Elite Refrigerator Model 74023 (with LG compressor) in June 2015. Fast forward two years later, October 17, 2017 found the food in my fridge was warm and my all freezer food was defrosted. All of the horror stories on this site are true. Most have happened to me in the last few weeks. Multiple calls to Kenmore and Sears; multiple technicians have come out; parts on backorder with no ETA; have taken multiple days off of work to wait around for the technicians to show up; telling Sears you don't want to purchase any other service plan they try to sell you every time you call them because they are desperate to make money. I'm being told that to next available day for a technician to come out is Nov. 14th - yet the parts have not arrived and they cannot tell me when the parts will be available. Neither Sears nor Kenmore care about their customers!!! I purchased four Kenmore appliances from Sears at the same time when we remodeled our kitchen in 2015. This is not what I expected from Kenmore or Sears. Do not purchase a Kenmore, especially from Sears. I wish some someone (a smart lawyer, the state attorney general, Superman) did something about this - and at least get Sears or Kenmore to reimburse customers for multiple bags of ice purchased a week to keep the little amount of food you can in a small ice chest, all the "going-out to eat" money that has been spent because we cannot provide a meal for our families; and all the days off of work we have had to take. SOMEONE HELP US!!
lady246 Send email
 
Nov 1, 2017

Kenmore Elite Refrigerator - NIGHTMARE

I purchased a Kenmore Elite Refrigerator Model 74023 (with LG compressor) in June 2015. Fast forward two years later, October 17, 2017 found the food in my fridge was warm and my all freezer food was defrosted. All of the horror stories on this site are true. Most have happened to me in the last few weeks. Multiple calls to Kenmore and Sears; multiple technicians have come out; parts on backorder with no ETA; have taken multiple days off of work to wait around for the technicians to show up; telling Sears you don't want to purchase any other service plan they try to sell you every time you call them because they are desperate to make money. I'm being told that to next available day for a technician to come out is Nov. 14th - yet the parts have not arrived and they cannot tell me when the parts will be available. Neither Sears nor Kenmore care about their customers!!! I purchased four Kenmore appliances from Sears at the same time when we remodeled our kitchen in 2015. This is not what I expected from Kenmore or Sears. Do not purchase a Kenmore, especially from Sears. I wish some someone (a smart lawyer, the state attorney general, Superman) did something about this - and at least get Sears or Kenmore to reimburse customers for multiple bags of ice purchased a week to keep the little amount of food you can in a small ice chest, all the "going-out to eat" money that has been spent because we cannot provide a meal for our families; and all the days off of work we have had to take. SOMEONE HELP US!!
LiddyC Send email
 
Oct 24, 2017

Kenmore Elite Refrigerator

We purchased the Kenmore Elite refrigerator with bottom freezer about 1 1/2 years ago and already have a problem with it. The ice maker stopped working. We had a tech come out and the assembly valve had a crack in it. The tech stated he sees this often with these types of refrigerators which to me sounds like a defect but he said he didn't have this as a recall. Of course our warranty was expired and he proceeded to tell me the total cost tor repair would be $370.00 of which $250.00 was labor costs!! I was outraged that an almost brand new refrigerator has this type of problem and they expect us to pay almost $400.00 for a small part that will literally take 20 minutes to install. I tried calling Sears to complain and I got the run around and then tried to contact LG because they are the ones who supply the parts and got the same response that it wasn't their fault, well I'm here to say DO NO BUY THIS PRODUCT!! Not only is it a piece of junk but Sears and LG were not helpful at all! Like they say, "they don't make things like they used to" .
GPAU Send email
 
Oct 20, 2017

Frustation with Sears poor quality product and poor customer service

I purchased the same Fridge back in November 2016, The first fridge they delivered, never worked. They delivered a new one the following day. The second stopped working within 1 week of delivery. Since then, we have called and scheduled repairs 5 times at this point. They schedule repair appointments 1month out. Every single month food has gone bad. Most recently the tech sent out said it was a thermostat issue.... He ordered the part (it showed up within a week), but the tech wasn't sent back out until another month. When the tech finally came out, he indicated that was not the issue and he ordered 2 additional parts. Those two parts came it took another month for a tech to come out. That tech put the parts in, the fridge still did not work. That tech indicated that the first part was what was needed not the additional parts. 

With every issue we have called sears. Each time receiving a different story as to why they could assist us. Twice they refused to let me speak with a manager. Once they told me the manager was on another call and would call me back to address the issue. They never called. I called again after 48 hours. They attempted the same drill. I refused. Stayed on the call. They finally let me speak to a manager who seem to be reading from a script. They all say the same thing. Last month we were told that if they had to come back out, they would replace the fridge. We've explained this to both techs that have come out since, both indicated that they could not deem the fridge irripairable for fear of losing their jobs. It's clear that although Sears indicates that the techs have to indicate whether or not the fridge can be repaired, it's clear that they encourage their techs to refuse that responsbility and bounce the customer back to them, who in turn bounce it back to the tech. It's all a game for these people.

They take your money and refuse proper services. I really do wish I saw and did my research prior to pruchasing from Sears (which I will never do again). All they tell you is that they're sorry and that they understand. Neither of which is true, because here I am almost a year in and I have yet to have a working fridge. At this point it should be a refund and they can take their crap back. I would also suggest to rotect your rights you need to record (let them know that you're recording them) because what they note and what they say are two different things and they never play out what they promise.
GPAU Send email
 
Oct 20, 2017

Frustration with Sears

I purchased the same Fridge back in November 2016, The first fridge they delivered, never worked. They delivered a new one the following day. The second stopped working within 1 week of delivery. Since then, we have called and scheduled repairs 5 times at this point. They schedule repair appointments 1month out. Every single month food has gone bad. Most recently the tech sent out said it was a thermostat issue.... He ordered the part (it showed up within a week), but the tech wasn't sent back out until another month. When the tech finally came out, he indicated that was not the issue and he ordered 2 additional parts. Those two parts came it took another month for a tech to come out. That tech put the parts in, the fridge still did not work. That tech indicated that the first part was what was needed not the additional parts. 

With every issue we have called sears. Each time receiving a different story as to why they could assist us. Twice they refused to let me speak with a manager. Once they told me the manager was on another call and would call me back to address the issue. They never called. I called again after 48 hours. They attempted the same drill. I refused. Stayed on the call. They finally let me speak to a manager who seem to be reading from a script. They all say the same thing. Last month we were told that if they had to come back out, they would replace the fridge. We've explained this to both techs that have come out since, both indicated that they could not deem the fridge irripairable for fear of losing their jobs. It's clear that although Sears indicates that the techs have to indicate whether or not the fridge can be repaired, it's clear that they encourage their techs to refuse that responsbility and bounce the customer back to them, who in turn bounce it back to the tech. It's all a game for these people.

They take your money and refuse proper services. I really do wish I saw and did my research prior to pruchasing from Sears (which I will never do again). All they tell you is that they're sorry and that they understand. Neither of which is true, because here I am almost a year in and I have yet to have a working fridge. At this point it should be a refund and they can take their crap back. I would also suggest to rotect your rights you need to record (let them know that you're recording them) because what they note and what they say are two different things and they never play out what they promise.
Theresaclee Send email
 
Oct 4, 2017

Sears Kenmore Elite refrigerator

Purchased my Sears Kenmore elite refrigerator 4 years ago. It has never worked right. The freezer compartment always has ice on the back wall. Mold grows on the seals. It quit working a week ago. I want my money back!
RichLGsucks Send email
 
Sep 29, 2017

Sears Kenmore elite fridge by LG

Bought new fridge model 795 74029 , less that 2 years old , sears repair comes out and says , compressor is bad a debris is plugging the pencil lead thin lines. He can't blow it out and says fridge is not fixable. So I spent 200 dollars a month keeping my lettuce cold. He said buy Whirlpool. 531.00 minimum to try and fix it up to 1000.00. And only 99 day guarantee! It cost me 100.00 to find this out. Can you say rip off! After 4 hours of calls to LG and Sears no help.

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