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Sterling Cigarettes

United Kingdom,
England|Suffolk

Consumer complaints and reviews about Sterling Cigarettes

daldridge Send email
 
Jan 18, 2020

Another brand of cigarette paper in my cigarette

Purchased sterling superking original red cigarette and found a whole cigarette paper inside my cigarette.
The cigarette paper found was another brand of cigarette (Winchester brand)

I don’t find this acceptable and would like this looked into
[email protected] Send email
 
Oct 7, 2019

A massive peace of wood in the cigarette and half the tobacco in it..

This is the scoundrel time I’ve bought the brand I smoke and have been disappointed in the way the products are made as I’m a paying customer and it is my choice to smoke I am fuming.. as if we pay this money to be sold a poor product.
Kellyfreya29 Send email
 
Apr 27, 2019

Dissapointed

I been smoking sterling for years and since the 30g started only being for sale IV noticed each packet I buy every week the baccy is half missing very loose and tampered with its from a local store in Bangor and the packet is in a see through packet over the tobacco pouch so it's cleery your fault it's dissapointing to waste money on tobacco half missing all the time and quarter of the rislas
anneharris79 Send email
 
Dec 15, 2018

foul smelling tobaco

i purchased a 50 grm pouch of tobacco from my local store and when i got it home and opened it the smell almost made me sick .I have lodged a formal complaint but i have had no response at all which im not happy about at all the smell got worse when i pulled out enough tobacco to do a hand rolled roll up ,it would be good if i could get some kind of response from the company at some point.
ZakiSalik Send email
 
Nov 19, 2018

Subject

Hi,

I purchased a 30g tobacco pouch from a Tesco store in Derby and I was very disappointed to find that the rolling papers were not included with the tobbaco. The pouch clearly states that the rolling papers are included. I would like to know why I have encountered this problem.

Kind regards,
Zaki
Bartj1103 Send email
 
Sep 5, 2018

Keep falling apart

Im been smoking sterling dual dubble capsules and when light it up they keep falling apart not very happy about this
Bartj1103 Send email
 
Sep 5, 2018

Keep falling apart

I’m always smoking your sterling dual dubble capsule and recently they keep Falling apart As soon as you light it
Meme86 Send email
 
Sep 2, 2018

Sterling king size

Been smoking king size for years now finding they have been changed to original red and they taste cheap and nasty not the same at all
katybakes Send email
 
Jul 26, 2018

Found blue in my cig

I make role up out my cigs as I don't like backy but I came across some blue plastic
[email protected] Send email
 
Jun 8, 2018

Cigarettes constantly dying out

I have smoked your cigarettes for years now and never had a problem with them until the past few weeks.
Am finding that they are going out and needing to be relitseveral times.
As a smoker you can imagine that this is quite annoying when you are trying to enjoy a cigarette.
Not sure if it could be a bad batch but would recommend you check into this problem please.
I would be most great full for a response to this matter.
Email is as follows
[email protected]
Many Thanks
Laine McKenzie
Stephen Bevan Send email
 
Mar 22, 2018

the price

why can my local shop charge £8.70 for a pack of sterling superkings and other shops charge £8.15 a pack there is something wrong here
sharna Send email
 
Mar 19, 2018

sterling rolling tobacco

hi i brought 30g of bacci and there isnt 30 in there ive weighted it and its 20 this is a joke ive been byeing this for years not realising im getting ripped of this is descusting its false advertising i would like someone to come back and explaine why there doing this to customers because im surttenly not happy about this what so ever!!!
Sledgehammer Send email
 
Oct 31, 2017

Sterling green super kings

I recently purchased my 120 of my this brand , I’ve been smoking them for some years now .
I am now thinking of changing brands as when openingthe first packet from the Tesco petrol station in Honiton I could hardly feel the usual menthol hit...??? Obviously the reason for my choice is for the menthol , I preserved through the first packet but not enjoying them and feeling more of the harshness on my throat without the menthol , the second packet was better but now on my third and it’s back to the hardly any menthol.
I’m tempted to take the rest back as I don’t want to smoke this version.. I’m so disappointed, it’s not like you can try one and return that packet.. I really hope this is a bad batch , but then that would speak volumes about the quality control on these .. how can this even happen???
mollie123 Send email
 
Oct 11, 2017

Sterling Dual

Sterling dual
I brought a packet of sterling dual and each cigarette did not have the click in them to make them menthol, that is the main function of this type and every cigarette didn't have it. I spend nearly £8.75 and they are now just been thrown in the bin because they didn't even taste like 'normal' tobacco. Absolutely Disgusted. Waste of money. Please explain to me whats going to happen next?
Jermaine Send email
 
Sep 25, 2017

Ridiculous Price for 20 Sterling King Size

Hi, this morning at 5.45am I purchased two packs of sterling king size that were two x 20 packets. Im astonished that I can purchase One pack of sterling king size in morrisons or asda here in cardiff for £8.00 and this petrol station garage today the 25/09/17 were a whopping £9.65 a pack. Can they do this as feel Ive been robbed. The garage concerned is Premier
Newport Road
Cardiff
CF23 9AE
Kind regards
Mr Marley .
Megmeg123 Send email
 
Aug 29, 2017

Sterling dual

I brought a packet of sterling dual and each cigarette did not have the click in them to make them menthol, that is the main function of this type and every cigarette didn't have it. I spend nearly £9 and they are just thrown in the bin because they didn't even taste like 'normal' tobacco. Absolutely disgusted. What a waste of money. Please explain to me how this happens?
williams7 Send email
 
Aug 4, 2017

wrong sterling in multipack

i have bought a pack of 100 sterling superkings green but when i got home and opened them up 60 were sterling blue i could not take tham back as i had opened the multipack seal! please reply on where i can return as this is a lot of money to waste!!
Foyzur Rashid Send email
 
Jul 3, 2017

Complaint

Hi.. sterling tabacco 30g dont contain 30g it contains 20g why does it say on the tabacco package 30g when its 20g that's fraud with the whole package its 30g on the box it shoud say 30g and just the tabacco shoud say 20g and that misleading customers and not happy at all because ive been buying sterling tabacco for ages now if my complaint don'tget looked into i will be reporting this to rip of Britain and crime stopers this is fraud I've measured it in weighing scale and its measures 20g not 30g
Julz Send email
 
Jul 2, 2017

STerling red kingsize

I have been buying sterling red for some time I always buy a blister pack 200 when I opened one pack it was sealed like the others to my surprise there weren't any cigarettes in the packet I wasn't happy as it was my last packet and didn't have any more money to buy any more very dissatisfied with this
Hopefully we can sort this out my email is [email protected] please could you deal with this problem thanks julie
Catrina Send email
 
Jun 5, 2017

Stirling blue

Stirling blue

I have been smoking for over 30yrs and have never had cigarettes this bad for quality before. After lighting the cigarette and having a couple of puffs, when you flick the ash the hole tip comes away with. It's like the cigarette is not packed tight enough. You loose a lot of the cigarette with this. I smoke 20 a day and since the packets have been changed 80% of my cigarettes are doing this. They are not cheap and am now looking for a better quality cigarette.
Catrina robertson
bayles100 Send email
 
Jun 4, 2017

Sterling Superkings Menthol

The taste has changed dramatically. They are harsh, unpleasant, not menthol, make you cough and make you actually want to stop smoking. Not a bad thing many would say. However, I feel that consumers are being ripped off in a totally immoral and inappropriate manner. On this website no spokesperson from the manufacturer has made any comment. Why is that? 43
Sammyb9621 Send email
 
May 26, 2017

"Dual cigarettes"

This has happened several times to me now where i have purchased "sterling fresh burst" and i've now had a full packs worth of cigarettes with no clicker to pop to get the menthol flavour. They taste horrible to me without the menthol addition and it's actually technically false advertising if the product does not include the MAIN FEATURE / PURPOSE. It is disgraceful that this has happened and its quite frankly not good enough.
AMYCOOPER Send email
 
May 20, 2017

Sterling fresh taste/dual

I brought a packet of sterling dual and each cigarette had a cherry smell and taste to them when I clicked to make it menthol. I spend nearly £9 and they are just thrown in the bin. Absolutely disgusted. What a waste of money. Please explain to me what that was?!
blacknight Send email
 
May 14, 2017

sterling superking green

Iam not sure if you're company will read these reviews,but i like many others who after smoking sterling menthol Superkings for years had to purchase the new designed pack of "Sterling Green".Okay you change the design,but it clearly has not gone unnoticed by smokers that the cigarette itself has been changed also!.It is without a doubt the worst cigarette iv ever smoked,the menthol catches you're breath,it makes you're mouth dry,burns quicker,and burns you're tongue.Th e following day i cough more and for longer.Recently i had to go to the doctors,with a big swelling round my neck and jawline(my salivary glands were blocked,im not surprised as you have to squeeze every muscle,tendon of you're neck and lower face around you're jaw to try take a draw to inhale,that it is highly likely why my glands are blocked,squeezing the living daylights of them to inhale.My local newsagent is aware of the complaints of these "New" Cigarettes.Today alone a friend text me and said did i think the Sterling greens gave you a dry mouth.So conclusion, after many years of handing my money over counters for "Sterling menthol superkings" which i know the original no longer exists,i will be researching other brands of menthol cigarettes to buy,that wont give such a horrible experience.And on a final note for whatever reason you have changed a good leading brand of cigarettes,be it profit? or cost effective for you're company? my advice to you first and foremost is to take in account reviews from people AND LISTEN TO YOU'RE LONGSTANDING CUSTOMERS!!
Njp Send email
 
May 1, 2017

Sterling Menthol

Having Smoked Menthol cigarettes for 35 years I find that since the packets have been re-designed so have the cigarettes.They taste disgusting, they smell disgusting and I find I'm now smoking 30-40 instead of 20 as they just don't give the same satisfaction.
I've tried other brands too and they are just as disgusting.
Would you drink decaf instead of strong coffee or dunk your teabag twice.... I doubt it... so my should smokers of Menthol Cigarettes have to put with something half as nice at the same price?

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