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Macy's Credit Card

United States

Consumer complaints and reviews about Macy's Credit Card

clon Send email
Aug 28, 2015

Fraud charges

I have encountered serious unauthorized charge, $850 to my Macy card from somewhere call Jeddah, while I never lost the card and used it only once at Macy store in San Francisco half year ago.

I called on the 5th day to report this unauthorized charge, the customer service told me that a case was created and they will send some forms to me to sign, after a week I received nothing and I called again, they said they just about to send it, after another week I received the form, asking bunch of information like my name, address, item of unauthorized purchase, which apparently known by Macy already, I really dont understand why they request this form, since other banks only ask you to click a button to report it and they will do the rest.

On the 3rd week, they send me a statement of this $850 charges with minimal payment $850, very nice.

Customer service told me I can fill out the form online, and I tried, guess what, Macy's credit card portal is down for 2 weeks for "improvement", and it was said that it could back online on August 27th, and today is already August 27th, I don't feel surprise that the website is still not available and the only difference is it stop telling you when it will be back on line.

Macy's credit card is the WORST i have ever seen, it's HORRIBLE, seriously, it will cost you HUNDREDS of dollars and WEEKS of trouble, if you read this message, I would honestly suggest you cancel this card immediately, and stop shopping at Macy. It's pathetic that they send you email telling you 'last chance for big sale' every week while everybody knows that same stuff can be found much cheaper elsewhere.
annoyed13 Send email
Mar 4, 2015

not allowing me to pay

I wanted to pay off my Macy's card now as it shows what I owe online. I was told I am not allowed to pay it off until the due date which is ten days from now. I am leaving on a trip and don't want to have loose ends. I also wanted to just pay from my debit card not give them my bank account info because I want to close this stupid account and cut the credit card up. I was stupid to apply just for a discount. This has already caused me too much stress, not worth it, don't fall for their scheme!
mmorgansfca Send email
Mar 27, 2014

Credit Card Fraud

I paid my bill in full by the due date and received a $2.00 minimum interest charge. How do they get away with this? I spend 30+ minutes on the phone with their terrible customer service to get this information. Finally, I was directed to the fine print on the back of the bill regarding this $2.00 minimum interest charge. I still won't understand how I can PAY MY BILL IN FULL BY THE DUE DATE and receive a minimum interest charge. I cancelled my card on the spot. What a waste of my time to argue over $2. I am sure that they swindle $1,000/day from people who don't make the call. Sadly I still have a gift card to use at Macy's, otherwise, I swear I will NEVER shop there again. This isn't the first time I've made this promise, but they suck me back in with their stupid promotions and discounts. I will never get a Macy's credit card again though.
trublusu Send email
Jan 13, 2014

MACYS Credit Fraud

Macy's does not allow Massachusetts residents to set up automatic payments or future payments online. You are only allowed to make a payement on the actual day you make it. ALL of my other credit cards and online bills let me set up a payment date except Macy's. I suspect this is so people accidentally pay late and Macy's can rack up late fees. It's a scam. I cut that card up and will never shop there again.
Send email
Mar 21, 2012

Product charges and fees

Well, I thought it would be a good idea to get a card from Macy's after all they were offering a huge percentage off of my purchase. Let me tell you it was a rip off! The people that work for there card company are either incompetent or they just like to mke ridicules charges in order to swindle people out of money. After giving the correct address for my account I had not received a bill and then finally it came in the mail forwarded from a very old address and was the final notice on the account from a $46 dollar charge to now over one hundered dollars from late charges. I called to complain and they said there was nothing I could do but pay the charges. Needless to say I paid off the charges and then a few months went by and I went back to macy's and made some purchase. The same thing happened I noticed to another person I noticed they charged the macy's card instead of charging the credit card I gave them, the only reason I wanted use the card was for the discount (which after 20 minutes they finally found out that I still had the wrong address on my account). When I recieved the next bill they were charging a reasonable amount and I thought nothing of it but now they are charging me exessive fees and if you are not but a day late on your payment they charge you $25.00 dollars in late fees and there customer service # is worthless for working out what went wrong with your charges. Sorry so long winded but I guess the moral of the story is the discounts on the credit cards at Macy's are to bring down the prices on their overpriced merchandise and they are generally not worth getting.
Cody K Send email
Mar 21, 2012

Product charges and fees

This is still going on, as the same things are happening to me right now. Don't use a Macy's card. I thought I paid it off right after I made the purchase, but something didn't go through and then they "had my address wrong" and I didn't hear about it until a few months later. Tried to pay it off again and that didn't go through, so now I'm just going to the store as their customer service line is less than worthless.
Mrs. Shuman Send email
Feb 29, 2012

Credit card fraud

I It happened to me too! The Macy's credit card fraud. What should I do about this?

"It works like this, when you buy any products from Macy's they ask you if you want to signup for their card service, if you say yes, they try to put your new purchase on the new card so that it gets activated immediately and you become liable to use it. I had given them my existing credit card, I dont know why they put the charges on the new card." With me they never told me that they would open a credit card in my name. The sales person just told me I would get a discount coupon.

I talked to Macy's customer "support" who told me to call the FTC and report it. Even though I asked if they could just send me a bill and close the credit card. When I called the FTC complaints line I never get through, the phone options circles back to the beginning each time I hit "1" to file a report, etc. What is seriously going on here? Anyone?

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