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McDonald's malaysia

Malaysia

Consumer complaints and reviews about McDonald's malaysia

Liza Khasbullah Send email
 
Oct 23, 2017

Rider Staff

Saya oder mcdonalds secara online, malah saya telah membayar beserta kos untuk penghantaran juga, Malangnya staff penghantar itu tidak menghantar makanan tempahan saya ke alamat yang dinyatakan, malah dia pula menyuruh saya untuk turun mengambilnya sendiri ditingkat bawah sedangkan saya berada ditingkat 3. Amat-amat menyakitkan hati apabila saya kena turun untuk mengambil sendiri makanan saya yang ditinggalkan oleh staff itu. Untuk apa saya bayar kos penghantaran tetapi barang tidak sampai ditangan saya. Lagi satu,mentang-mentang saya dah bayar boleh pulak dia tinggalkan macam tu je makanan saya.

Lokasi Mcdonalds Kota Damansara
no pesanan: 178-20/10/2017-406156
Liza Khasbullah Send email
 
Oct 23, 2017

Delivery Staff

Saya menempah makanan secara online di Mcdonalds. saya juga membayar untuk kos penghantaran tersebut. Tapi malangnya set makanan yang saya tempah tidak sampai ke alamat yang saya daftarkan, malah staff penghantaran itu pula menyuruh saya untuk mengambilnya sendiri ditingkat bawah sedangkan saya berada ditingkat 3. Untuk apakah kos penghantaran itu sekiranya makanan yang ditempah tidak sampai ditangan saya. Amat-amat menyakitkan hati apabila saya sendiri kena ambil makanan tersebut di tingkat bawah.
morihun28 Send email
 
Oct 19, 2017

Limitation of food ordering and no system to provide paperbag to all

Hi. I would like to complaint as below:
1: Now is the Hello Sanrio Collectibles Season. Well I went to buy 3 sets of Happy Meals for 2 hello kitty and one car(Tomica). There's a limitation of food ordering during that time which is about 8.40am. It was breakfast meal time. So for those who ordered Happy Meals we are only allowed to order egg muffin and drink(hot and cold) but no french fries or hash brown. When ask they said only egg muffins. Please take note. It may due to heavy of ordering but not in this way. We want to enjoy more variety of foods provided during breakfast.

2: I have ordered 3 sets of Happy meals and I was not given a paper bag to fit those 3 boxes. Then when I ask they said no plastic bag is given. Yes I know no plastic bag but I was asking for paper bag. Please take note this too as they do know treat all customer the same. It was according to their liking.
raza2610 Send email
 
Oct 19, 2017

CAR DAMAGE BY INCIDENT @ MCD SETIAWANGSA

I've been lodge a report thru McD's official page on 17/10/2017 evening, and yet still don't get any BLACK & WHITE feedback.The incident happened at McD Setiawangsa, Kuala Lumpur on 17/10/17 approximately at 3.30pm; where's unfortunately one of McD's SIGNAGE has fallen and whacked my car (bumper) while I'm waiting for my Drive-thru order. This cause my a car a bit damage at the bumper. I've liaised with the Branch Manager itself and was asked to lodge a report. Due to lacked of time at that moment, I've only lodged a report on 18/10/17 at Setiawangsa Police Station but yet the Police Officer asked me to go to Jalan Bandar Police Station cause this case is covered under General Trafic cases. (which cause me EXTRA MILEAGE and time to travel there). The Branch Manager called me several times and yet asked me to REPAIR FIRST, and reimburse the cost for McD to bear later. BUT the problem is NO BLACK AND WHITE regarding this matter just an UNSURED teleconversation between me and McD's representative about the cost that will occured. So, what say u McDonald??If i paid first to rectify my car, do I get my claim back or I just "BERPUTIH MATA" on your promises????
Serene Liew Send email
 
Oct 12, 2017

Bad Service about The Hello Sanrio (Always say out of stock)

Today early morning around 10.30am go to Mc Donald Kepong Desa Jaya, for the first Hello Kitty & Red Bow promote start on 5/10/2017, I go at night time, there show out of stock. But today 12/10, start promote Hello Kitty & My Melody, go around 10.30am early morning, the staff still say out of stock. First day early morning only, they already say out of stock. Please give me reason why whatever time I go, they always say out of stock. Please just upgrade your service and stock system problem.
nagen Send email
 
Oct 11, 2017

mcd malaysia

mcd malaysia sucks, always late and wrong order. Very bad service. SUCKS SUCKS SUCKS.
Racheal yeow Send email
 
Oct 5, 2017

Rude staff

Very very rude Indian staff.. Mc chicken meat is RAW..Pls take action McDonald's..
Racheal yeow Send email
 
Oct 5, 2017

Food dissatisfaction

Today around 7:50 I went to McDonald's Penang at caltex to have my dinner.. I ordered ayam goreng and a Mc chicken.. The Mc chicken was still that I ate was not properly cook.. It's still RAW.. I hope that the management team will take note.. The staff was very very rude towards the customer.. An Indian lady..
Jannah Send email
 
Oct 5, 2017

air tak ada rase .. menegcewakan !!

sye oder mcd delivery pada 5/10/17 pada pukul 4 ptg ... sye memesan 4 set
1 (m) big mac
1 (L) big mac
dan 2 happy meal .. sye menyatakan bahawa 100 plus sye tidak mahu ais .. tetapi bile sye dpt air 100 plus yg penuh dgn ais .. bkn sekali kene mcm nie malah berkali-kali .. plus 100 plus yg sye dpt cume rase gas dan air sahaja ... di manakah 100 plus sye?? sye tidak berpuas hati kerana mereka tidak peka ... hrp maklum .. plus mainan yg ank sye dpt rosak !
Nurazura Send email
 
Oct 3, 2017

About Manager

Semalam ( 2/10/2017) saya telah datang ke mcdonalds Aeon big wangsa maju. Saya telah order di kaunter 1 dan dengan tiba tiba seorang Manager telah keluar dari manager room da menyuruh orang di kaunter 1 menjual set besar dgn bercakap berulang kali. Manager tersbut bernama sundusiyah. Saya berbadan agak besar dan saya terasa dgn apa yang di katakan itu.
Nurazura Send email
 
Oct 3, 2017

Cara menunggu crew

Ketika saya sedang menunggu makanan smpai di mcdonalds aeon big wangsa maju , saya ternampak seorang manager menegur crew dengan cara yang tidak sopan . Adakah itu cara seorang manager menegur seorang crew ? Kalau tidak silap saya nama manager itu ialah nurul azratul amani. Saya berharap pihak mcdonalds mengambil iktibar dengan apa yang saya beritahu.
Walker Chong Send email
 
Sep 30, 2017

Service Mistake

I a happy mode come enjoy dinner Order large 3 Frozen drinks.

After that seen other people get a larger than mine,and question to counter only mention is medium.

Like a fool,and feel been cheated.

No apologize,some more show face.

Doest it the consumer wrong!
ceci Send email
 
Sep 20, 2017

Very poor quality

I ordered at McDonalds SS15, their oreo mcflurry was only half of the cup full. Not only that, their milo drink was completely tasteless. How can milo be tasteless? They probably added A LOT of water into their drinks before they sell it. Very disappointed.
Joselynlee Send email
 
Sep 20, 2017

Dissatisfied service

I was having b/fast in McDonald Mahkota Parade Melacca. My order just a set of WBS SauEggMuff with coffee. When I requested for a set of fork and knife, I was told by the staff my order was not entitled to have it. Fork and knife is only provided for big b/fast.I wonder when is the rules start because my habits of having McDonald b/fast with fork and knife already few years in a lots of outlets and never heard such of the reason before even in this McDonald. I hope this rules can be cancelled and McDonald can provide it when being requested. Thanks.
Siti.k Send email
 
Sep 6, 2017

Poor service from MCD

I had oedered from MCD delivery . Ive requested for no tomato ketchup for my burgers ,but then when i received it there were tomato ketchup inside them. I told the delivery guy and he just said its not his fault and asked me to call mcd restaurant which i ordered . The problem is theres no phone number or what so ever. Other than that the drinks spilled all over from the cups . My food literally turned into a piece of shit with soggy fries and nuggets . I really upset with the service .
My order number is 190-05/09/2017-88068
Aseed Send email
 
Sep 5, 2017

Makanan tak fresh

Makanan yang di order macam dah di goreng berkali2..tengok sendiri la gambar yang saya attach.. Tulis panjang2 pun bukan korang ambik tindakan pun.. @McDonalds Shell Jalan Cheras

Makanan tak fresh Makanan tak fresh

chew Send email
 
Sep 1, 2017

Failure in delivery

I had made an delivery order at 11.42AM . The ETA is 12.15pm -12.30pm. Now is already 12.51pm, and i have not received my order yet.
I hope i get an explanation on this.
Order Number : 300-01/09/2017-1454
CHEW
nieya Send email
 
Aug 31, 2017

GOOD SERVICE

31/08/2017 - I would like to say Thank You for ur staff, Im not sure the name but I now they are Twins Boy.Both of them veryvery helpful and good service,polite and always smile when handling the busy time. The boy cafe very talented.Please give awards or give them position.

Thanks
Lina
MelMikail Send email
 
Aug 29, 2017

Service yg teruk oleh staff berjawatan Supervisor

Saya ke drive thru di Mcdonalds LDP sunway higway tepi tol pada 29/8/17 jam 10pm. Seorang staff India perempuan bernama Radha (daripada baju yg dipakai saya rasa dia seorang supervisor) yg telah memberi beberapa order saya dan tidak meletakkan Ice cream durian mcflurry (2 sets) berharga Rm15+. yg saya order dan telah dibayar.

Utk staff berpangkat supervisor kenapa tidak double check order customer semasa beri kepada customer? Sgt menyusahkan saya perlu patah balik dari rumah saya ke mcdonalds semula utk ambil order yg tidak di beri, melalui tol ldp 2x kos rm2.10+rm2.10. Sgt2 menyusahkan customer. Bila saya ckp next time double check si Radha ni boleh jawab "u laju sgt".
Ini dah kali kedua order drive thru saya tak cukup di cawangan LPD sebelah tol sunway ni.
mraihan Send email
 
Aug 18, 2017

staff yang kurang ajar di pandu lalu MCD kota damansara

saya bersama keluarga telah pergi ke MCD kota damansara dan mengambil keputusan untuk mengambil pesanan di pandu lalu, saya lihat ada sebuah kenderaan lalu dari tempat mengambilan pesanan,saya tunggu tapi masih belum ada suara untuk mengambil pesanan lama juga saya menuggu.

kami mengambil keputusan untuk terus memandu dan menuju ke kaunter juruwang diatas tiada layanan , setibanya kami di kaunter saya terus bertanya kepada beliau ada ke mesin mengambil pesannan itu rosak dengan sepantas kilat pekerja itu terus bersuara dengan marah .."TAK BOLEH TUNGGU KE SAMPAI SAYA KATA AWAK NAK ORDER APA ? TAHU TAK YANG SAYA ADA CUSTOMER LAIN ? sambil mengambil pesanan dengan MUKA YANG MASAM, tangan menghentak hentak screen order. niat tak nak marah tapi bila kena macam tu rasa macam terhina betul.

persoalan yang timbul :

1. tak boleh ke dia bersuara sekejap dan berkata "boleh encik tunggu sebentar" - Tak ada langsung malah dapat tengok muka macam taik .

2. dia ingat saya ni nak tahu ke problem yang di ada , yang saya tahu saya ni customer nak order makanan tu aje- tak hinggin pun nak tahu problem dia tu (banyak lagi probem yang nak diselesaikan)

butiran berlaku ,

ORD #59 - REG #19- 28/07/2017 20:00:29
McDonald's Kota Damansara DT

# sekarang nie saya tak ada hati dan SAKIT HATI nak pergi ke retoran McD kota damansara yang selalu saya kunjungi -dah orang tak nak berniaga so tak payah ler pergi kesana lagi-
sach Send email
 
Aug 12, 2017

Never again McDonald's delivery malaysia

Never again will make an online order at McDonalds
Malaysia. McDonald's delivery went down the drain when
When they discontinued the hotline delivery number.
When you place an order, it will say order delivered.
Delivered to whom god only knows. When you
Try to search for a number to check on your order
It's a blank. There is no one u can speak to.
And I made payment by card, so what the hell do I do?
Then suddenly 1/2 hour after the supposed time the order was "delivered" the delivery guy shows up, with soggy cold fries and a burger that looks like it was picked out of the dustbin. Compared to McDonald's Delivery in Singapore, world's apart!
sach Send email
 
Aug 12, 2017

Never again McDonald's Malaysia

Never again will make an online order at McDonalds
Malaysia. McDonald's delivery went down the drain when
When they discontinued the hotline delivery number.
Now When you place an order, it will say order delivered in the tracking. Delivered to whom god only knows. When you
Try to search for a number to check on your order
It's a blank. There is no one u can speak to. And I made payment by card, so what the hell do I do?Then suddenly 1/2 hour after the supposed time the order was "delivered" the delivery guy shows up, with soggy cold fries and a burger that looks like it was picked out of the dustbin.
Adieq Send email
 
Aug 6, 2017

Service tidak memuaskan

Baru sebentar tadi saya beli set hidangan break first pada jam 4.15am di taman connought 6 ogos..saya minta menu set filet o fish berserta extra chess...tapi tidak dimasuk kan yg extra chess..bukan sekali dua saya dapat macam ini..please take note...bayar kot duit tambahan tu jangan lah sampai kita amik tindakan yg lain pulak tq

Service tidak memuaskan

sheenalim Send email
 
Aug 5, 2017

Bad service

I ordered 4 sets of happy meal. Toys given were all the same. Where there are supposed to be two different toys in a week. I went to exchange and the staff told me that I should take whatever toys given to me. Is there such a rules. I've been to many mcdonald outlets, even in overseas, never had I encountered such a service like this. What a stupid excuse! The staff was not happy to change the toys for me. Do you think I will buy 4 sets of happy meal in order to get all four toys in same design where they are two design availables? The staff even told me that I cannot change the toys because his counter only left one type of toys. However when I stood still, he had no choice but to change for me. Is that mean if there are ten different toys in a week, then I will have to go round ten different counters to collect all of it? What if I go drive through? Does it means I have to go ten times?
Armiza Send email
 
Aug 2, 2017

Bubur basi

3kali kena bubur basi...bila call manager stor...tidak di layan..adab pun tidak ada..kata rider hantar tapi semua kata sahaja...plaese take note mcd..bubur bary masak..bila kita nak pergi ke stor kata tidak perlu...
Adab pekerja langsung tiada
Malas layan kata manager

Bubur basi Bubur basi

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