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McDonald's malaysia

Malaysia

Consumer complaints and reviews about McDonald's malaysia

Kamarulzaman Send email
 
Aug 17, 2018

Rude

Saya melihat seorang crew lelaki yang memakai tie telah memarahi dan memukul seorang crew perempuan di belakang. Saya amat berasa kesal hati kerana saya melihat di depan mata saya sendiri. Saya berharap crew lelaki itu di ambil tindakan atau dibuang kerja atas sikapnya itu sendiri.
Ecah Send email
 
Aug 15, 2018

Bagi makanan yg di order x cukup

Staff mcd gong badak..please alert..order yg diambil tu kn da jelas satu persatu...bli ayam ,heppi meal n big mac..yg lain dapat cume ayam tu x dapat..padahal mase tu kat drive thru tu,da ade 2 org staff..so ape masalah korg????aku bayar k makanan yg aku bli,.pastu sos plak x bagi..servis ape korg rase????ko nk cicah ngn ape???double checking lain kli..jgn nk kejar untung je..hangin aku nk mkn
beeteen Send email
 
Aug 15, 2018

food and service

Selamat Sejahtera

Saya ingin nak tanya tentang Strawberry Fiesta iaitu Straberry Sundae & Strawberry yang saya order tadi di Macdonald's Restaurant Center Point Seremban. Order say atidak serupa apa yang tunjuk dalam gambar yang dipapar? Semasa saya dapat order saya, saya ada tanya mengapa tidak serupa dengan gambar? Staff anda jawab :'Itu gambar sahaja!' Jawapan itu saya berasa tidak puas hati, saya berasa macam kena tipu! Jika macam gambar dulu (Strawberry Sundae), mengapa nak paparkan gambar baru ( Strawberry Fiesta)? cuma hanya advertisement sahaja? gambar sahaja?

Sila ambil perhatian perkara tersebut. Terima kasih

MS LEE
15/8/2018
10:35pm

food and service food and service food and service

Felicia Tan Send email
 
Jul 29, 2018

alasan no delivery man

i would like to make a complain regarding MCD SEKSYEN 22 SHAH ALAM , i have ordered my foods online , and they called me 20 minutes after i ordered saying " MY ORDER CAME IN LATE " , ok i don`t mind that . BUT WHY SHOULD YOU ASK ME TO WAIT FOR AN HOUR ? ? my house is only 10 minutes away from your mcd ?? i waited for almost 2 hours and then they called me saying "CIK BOLEH TUNGGU LAGI TAK ? " WHAT TYPE OF SERVICE IS THIS MCD ?? AND THE REASON THE "MANAGER" GAVE ME WAS "NO DELIVERY MAN " , IF YOU DON`T HAVE A DELIVERY MAN , DON`T DO DELIVERY SERVICE !! BAD SERVICE , AND PLS USE WAZE TO FIND PEOPLE`S HOUSE !!
Jeffsooss Send email
 
Jul 28, 2018

BAD service

Mcd at sri gombak having very bad service! I ve queue up for half an hour to reach my turn, suddently a staff came and close the cashier and witout telling us anything. Just leave us stand there until i ask them, they only answer "close". The only open cashier with a long queue, staff never say anything just quietly let us stand there .

Very bad service and no manner. Never care abt customer
Riza Garcia Send email
 
Jul 28, 2018

Restoren for eat not for hanging

I love eating at McDonald's and it's a fast food restaurant for those who like it,but it's a pleasure for other to hangout and spend time with ignore the concept off the restoren.This problem have been so long and nobody's seem to complain about this matters. It's a restaurants when people come to eat not for hanging for hour inside the McDonald's when customers came to eat the are no place for them to enjoying the food. McDonald's look like a City Hall where people came to talk not eating the burger and make look like a wet market not understand what is McDonald's in Malaysia. I never seen McDonald's in other countries like this. McDonald's needs to acknowledge the concept off the restaurant..
Budakjohor Send email
 
Jul 26, 2018

Staff yang tidak mencukupi

Saya nampak pelanggan ramai menunggu order dengan muka agak berang...sampai manager turun ke kitchen untuk membantu staff...sorang dekat tempat masak..sorang ambil order sorang runner..harap pihak yg berwajib ambil tindakan...kesian pada manager dan staff anda kalau ia berterusan...
Mcd mutiara damansara
11.45pm
Customers Send email
 
Jul 20, 2018

Ni toilet provided at mc d PKNS Selangor

I bring 3 kids there for having our lunch.as usual, while we are enjoying having our lunch,my 2nd son want to pee.. a girl staff don't want tolerate with us to use the staff toilet. How could i leave the food n 2 my little son there..the toilet outside from the restaurant and it so far. Then, another my kid also want to pee..so I just ask them to use the toilet..your staff scold us..it's belong to them..huh..just letbring the toilet to ur house..puihh..Erm..no tolerate staff..I dont wanna go there any more..selfish..next time I will asking my son just pee at the floor like that... please provide toilet to ur customer also...
Anzhasni Send email
 
Jul 15, 2018

Bad service

Staff mcd pandan mewah xnak tambah order bila nk membuat pembayaran di drive thru...staff tersebut memberi alasan bahawa ramai customer tgok bola..katanya dekat kitchen bz...bila aku buat pusingan xde pulak kereta dan customer di kaunter pun cuma beberapa org je...apa kena mengena customer tgok bola dengan aku nk tambah order..bukan banyak pun..cuma satu order je...hello...aku bayar kot..bukan minta free...aku tahu korang penat sbb ramai customer tapi jangan la bg alasan bodoh..dengan muka xsenyum...harap pihak mcd latih staff korang supaya bersikap mesra dngan pelanggan..bukan mcm kami yg minta sedekah...
#mcd pandan mewah
#16/7/18
#12.59am
Packiam Send email
 
Jul 15, 2018

Poor quality of food

Poor quality of food.. I ordered porridge. It's taste lausy. Do u your staff dream while working? Your floor staff never cleaned up tables but your staff (tomboy) just simply stand at the Conner n chit chat with staff which wearing purple colour uniform(malay lady). In a week 2 or 3 I will go to mcd n most of the time that Malay supervisor will Chit chat with staff without doing anything...
pnc Send email
 
Jul 10, 2018

Parking Clamp

I was forced to exchange my RM50 with MCD voucher to remove the clamp from my car. Reason given by the chief staff was the parking meant only for customer and I have parked for more than 2 hours. When I inform that I have bought take-away and go somewhere else but later decided to just have it in MCD, the chief staff start twisting her words and inconsistently switch reasons between customer can't be eating for more than 2 hours and the parking is not for non-customer. I was perplexed, am I as a customer not allowed to park my car and stay in MCD for more than 2 hours or because initially I was buying it as take-away so I'm not considered as customer? She can't give clear answer. But one thing she was adamant were I need to pay the RM50 to get the clamp removed.

I already used to the bad manners of some staff that slyly bill me large set without asking me when the board clearly show price for medium set and that is where I point to and ask for order when having there. But this time is just too much. Shame on your staff and your practice of forcing money from customers. I don't care for your reason anymore because I'm really disgusted by this whole ordeal.

MCD Batu Berendam
kitsoon Send email
 
Jul 7, 2018

super bad customer service and crew bad aiititude

At Putra Heights, MCD - we placed our order at 9.09am, and waited for 20mins without our food. Our order number is 116 and When we saw order number 122, was served, i went to ask the crew / runner to check my order. She walked away with a very unfriendly gesture and “black face” ignoring me.
I have no idea why MCD spent on so sophisticated ordering system, but what their crews do in this store, is just “bump” off the ordering numbers without even serving the food.
I asked for the crew name, but she refused to tell me and and went to kitchen to hide. I found out the shift manager was Dalia.
This is definitely not the type of customer service that i would expect from MCD
Pls look into this - train your crew on how to handle the ordering system and also handling customer complaints. Dont bother having a system if order number will be called manually and scream across the restaurant. Is this pasar malam?
vZV4 Send email
 
Jul 3, 2018

Ayam McD always unavailable

As a McDonald branch that is located at Wisma Mont' Kiara whereby lots of people work at night time, 10pm-7am, it's disappointing to be told that AYAM MCD is not available and the system always offline.

We're working for hours, and we feel hungry, thus the easiest and most convenient is to walk few mins and reach McD which is opposite of our building.

I hope the management take actions and improve, cause everything I want AYAM McD it is not available. It's frustrating.
asha.ladin_ Send email
 
Jun 30, 2018

BAD SERVICES

bad service dekat mcdonalds petronas taman melati . i order 2hotcakes 1set and mcChicken muffin 1set , tapi apa yang i nakk marah sangat , syrup hotcakes takk adaa , mcchicken pulak keras . dahh laa service lambat . first i dahh tengok diaa dahh bungkuskan untuk i nom 194 and diaa letak tepi , then dia siapkan yang lain dulu . lepas tuh i pergi tanya diaa , yang i punya dah siap ke belum , then dia check order yang dia bungkuskan tadi . 15minit aku tunggu , rupanyaa nakk tunggu letak butter jee . padahal butter depan diaa jee , kenapa awal awal takk check elok elok . korang latih pekerja macam mana erkk ? dengan muka belagaknyaa tak nak senyum . tolong laaa mcdonald's , ambik tindakkan sikit dekat pekerja korang !!!!
AliceYap Send email
 
Jun 29, 2018

Mcd Deliver

1. Send coke without straw (doesn't make sense)
2. No sauce for nugget (please don't let me choose sauce if u are not gonna send me)
3. French fries are soft, not crunch at all. (please provide good quality of food to customer)
4. All food is mess in the paper bag. (I think the staff is quite busy)
5. Information stated on 'track order' does not match. I have not received my food but track order has stated been 'delivered'.

Failed.

Well done McDonald.
Rosemarry Send email
 
Jun 27, 2018

Bad Service

BAD SERVICES.
Today i had bought Mc Chicken N hot Coffee at Mcd at drive thru at Kidzania. After buying i park my van start to mix coffee mate n sugar in coffee but the coffee is very cold. They make very dissapoint me bout thire poor service

I’m very dissapointed your staff which is doing to me. Its that means there is no value if customer buy MCD in drive thru.

Bad Service

Hakakroket Send email
 
Jun 19, 2018

BAD SERVICES

Today i had breakfast at Mcd Setia Tropika urgently taken my family out from JB

I’m very dissapointed your staff not smily and friendly

1. Nobody at counter as all staff keep on walking here and there doing their own thing
2. Taken customer order very slow
3. Request for Teh Tarik but the machine spoilt and staff already report to supervisor / manager but no action taken
4. If the machine not function pls ask your staff to put signboard OUT OF SERVICE at menu board which is easier for customer to make order
5. 3 counter there but only 1 counter available
6. Not even 1 staff smile at customer
7. Seriously not friendly to customer
8. No music playing as normal to welcome customer every morning
9. Your staff clumsy and not in fresh attitude working in the morning

SERIOUSLY SERVICE SO BAD AND VERY DISSAPOINTED!!

BAD SERVICES

luilui Send email
 
Jun 16, 2018

Wrong food provided and shartfall in change returned

I've went to McD Sungai Buloh and Bandar Sri Damansara for the happy meals on 15 & 16 of July 2018.

The McD in Bandar Sri Damansara had return the lesser amount of change. though the amount is small, if this is the intentional act by the staff, the staff could have earning a lot of extra (probably personal) income from the customers, which is not a correct way.

As for the McD Sungai Buloh had given me the wrong food. I ordered Mcfish, they gave me chicken McNuggets. On top of that, the number of nuggets given is short of one slice as on the menu.

The service i get is really disappointing.

Wrong food provided and shartfall in change returned

Zi Wei Lee Send email
 
Jun 15, 2018

Confusing on the Mcdelivery for the World Cup 2018 Coke Cans

I have ordered one set Hot N Spicy Burger, 20pcs Nugget, 1 Large Coke & 1 Medium Coffee on yesterday, spend almost RM50++, because of the World Cup 2018 Coke Cans, (purchases above RM40) I have accepted & make payment by cash, the delivery man confirmed my order list, so I'm waiting the delivery man to give me the coke can, but the delivery man say nothing to give and then the receipt did not shown have gift to me, no any contacts no let me to solve this problem, may I know how come like that? Setup for Mcdelivery to get this limited edition at the end nothing to get it? Stock finished? or your Internal problem?
Spoken to McDonald's customer service this morning, he helped me to check with the restaurant and told me they'll check for me this problem, I think they also confused for this issue, he said will give me a call by today.
Their Mcdelivery website notice board showed "FREE 2 WORLD CUP 2018 COKE CANS WITH PURCHASES ABOVE RM40" didn't mentioned need to order the bundles meals or ala carte meals, how come cannot get the coke cans?
Make an order in Mcdelivery more than expensive with we eat at inside McDonald's, I want given my boyfriend surprising on our anniversary celebration, because of he is a coca cola collection fans, I'm supported McDonald's always with my boyfriend, I can't realize results like very disappointed.

Confusing on the Mcdelivery for the World Cup 2018 Coke Cans

mere Send email
 
Jun 9, 2018

Staf kerek

Tanya staff tu stok sampul raya ada tak, sebab takut dah order atas rm30 kang tak dapat sampul pulak kan, dia cakap 'ada,tapi kena order rm30 ke atas' dengan gaya kerek macam la kita ni takde duit nak bayor. Senyum sikit pun tak, padahal kita tanya elok-elok kot. Masa tengah buat order, saya baru teringat nak cakap taknak cheese kalau tak buat lagi mcmuffin, dia bagi side eyes sambil cakap 'dah buat'. Lepastu kopi pulak tak bagi gula. Terima kasih la ye McDonald's petron seksyen 7 shah alam,keluar rasa berangin semacam.
leolow84 Send email
 
Jun 8, 2018

wrong food provided

i had ordered a nasi lemak burger by drive through at MCD BUKIT INDAH. end up they gave me a burger with egg, bread and lot sambal but without the chick meat, and this cost me RM14.99.

Also, one day i had ordered mc chick deluxe, end up they gave me beef patty, and i dont eat beef.

MCD Bukit indah service really suck, waste time, waste money and end up need to buy other food as dinner.

wrong food provided

leolow84 Send email
 
Jun 8, 2018

wrong food provided

I had ordered a nasi lemak burger while drive through at mcd bukit indah. End up they give me a burger with bread and egg only, without the chick meat, and this cost RM14.99.
Also another day i ordered mcd chick deluxe, but they gave me the beef patty and i dont eat beef. Their service really suck and waste time, money and end up need to buy other food.

MCD bukit indah pls kindly improve your staff quality especially the drive through service. Do you expect the customer to check the food one by one after get the food in drive through service.?

wrong food provided

luiss Send email
 
May 25, 2018

Late and wrong Delivery

Ordered at 10am, hoping they can deliver at 12pm. Added 12:15pm as delivery time.
Food came at 12:45 with the wrong order.
Had to wait another 30minutes for the delivery man to go back to the store and come back.
Such a waste!

301-25-05/2018-1118
tck1984 Send email
 
May 25, 2018

Mcd Staff bad attitude

INV No: 001810200031827
ORD # 86 -REG #2- 25/5/2018 08:08:33
INV NO: 00810100034574
ORD # 88 -REG #1- 25/5/2018 08:11:47
I am very not happy on this morning on the staff attitude, the staff talk very rude!!!!!
This morning I take 2 McdCafe card, I ask whether can combine to exchange 1 coffee or not (1 card has 1 chop, another 1 card with 2 chop).
Then the respective staff go ask someone (i believe this the manager), then the staff reply " THIS TIME ONLY, NO MORE NEXT TIME" with showing me the rude face for me as well.
I am fine, if you not allow me to combine the McCafe chop, just talk with me nicely. but no need give me this kind rude attitude.
then i am on the spot reject to combine, because I not need your "alms".
then after I go for the next counter to buy the Cappucino.
I trying to tell the staff, i need cappucino, but the problem come in...the staff ignore me!!!
at time no customer inform of me (BUT another customer waiting her food delivery ONLY), I am the only one.
the staff ignore me at all and after a while, i talk with the another staff, the staff only talk with the person that i need but coffee, then she only proceed my order.

After I bought the meal, and sitting there, I feel myself be discriminated against by the Mcd staff!!!
then this turn make me cannt enjoy my mean at all.... at the end, only ate my cakoi, and with no mood having my coffee anymore.
I will post this kind comment inside facebook too... I need to know how many people face this kind of problem, i need to hear from other people voice.
athirah Send email
 
May 13, 2018

the Staff so rude

hi i would like to make a complaint regarding the mcdonald store located at setia tropika. the staff really rude and also very slow. plus not giving instruction clearly. i ordered and repeat few time and they just pretending they do but they didn't. hopefully mcdonald can improve the quality of worker

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