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McDonald's malaysia

Malaysia

Consumer complaints and reviews about McDonald's malaysia

Nurul222 Send email
 
Jan 16, 2018

Staff Manager Branch at Malacca Sentra Dont have Good Manner and unrespectful

Assalamualaikum and good morning, I want complaint about the behaviour of manager staff at Malacca Sentral McDonald. Just now I saw a poor people ask to get a drink, but the manager speak to poor man unpolitely. Its that called as a good behavior?? She's not in below position but she' in manager position. Supposely she must show a good manner to her below staff. I hope McDonalds company can take a faster action to that manager. Im sure if you not take the action, its become more worst😡
tang Send email
 
Jan 13, 2018

service and attitude having problem

Placed my order at 7.10pm waited for 2 hours. Tracked my order, it said DELIVERED. But no food arrived. Called mcdelivery hotline and waited to contact the delivering store. The store called me and said the delivery man went to other place for the deliver when he returns to store is raining. The rain is not heavy and rained for 4 days ardy. What's the problem with the rain? Now ardy more than 2 hr the store said he couldn't called the delivery man.

Now my food is here but 1.5littre cocacola is not here and being replace with medium size coke. All food are not warm at all, ice cream melt.
eera Send email
 
Jan 12, 2018

MCDELIVERY not yet received

Placed my order at 12.30PM, 2 hours waiting. Track my order, it said DELIVERED. But yet, no food arrived. Not been informed anything. I'm hungry and PLEASE FIX THIS PROBLEM.

order number: 330-12/01/2018-43276
tupac_jb Send email
 
Jan 1, 2018

missing item and food not prepared properly

location: Mcd seremban gateway
invoice no: 003241900049276

i bought the mcd meals through drive-thru , the mcd worker missed to place one of my fries, and the mcchicken wasnt prepared properly , very less moyanaise and salad , it tasted bad too , the fillet o fish burger bun was very hard and the fillet was overly cooked and was hard, this particular branch has problem with their food quality and i have faced it few timaes,pls ensure the quality of the foods . tq
nadzirah Send email
 
Dec 27, 2017

Manager McD Dataran Pahlawan Drive Thru SUCKS

Current manager named Ismadi. Sangat teruk. Almost everyday in a month for this whole 2 months straight, adik i kerja for 12hrs. But u know what makes my adik frustrated? Gaji dia tak cecah pun basic. Dahla tak pernah bagi slip gaji as prove yg dy dah keyed-in all the OT made by staffs. Last month for Nov, epf dia RM134. Dec epf RM140++ je. Kau rasa berbaloi ke kerja 12jam, gaji yg kau dapat tak cecah pun RM1200????? Just think !!!! Highest management please , please , please & please!!! Overcome this issue!!!! Previous staff you yg chow dari situ disebabkan si Ismadi tu la.
Sean Lee Send email
 
Dec 10, 2017

Lousy delivery follow up

I placed my order at 4 something and to be delivered at 7pm. It is now 8 something pm and the rider still have not delivered the food to me. No follow ups given. It has been more than 1 hour already. Why is your system so lousy and bad? Can you get back to me because i am truly disappointed in your whole system.
Danianiania Send email
 
Dec 10, 2017

Delivery 2 jam

McDonalds Sungai Dua.
Rider pertama sekali dia tertinggal order tapi kira ok lagi.Tapi kali kedua , rider salah hantar order dekat orang lain dan saya tunggu punya lama. Lepas itu, ada kah patut saya disuruh oleh operator untuk berurusan sendiri dengan customer yang tersilap tu. Saya pulak kene cari customer yang terambil order saya. Macam ka layan customer?
surif Send email
 
Dec 8, 2017

lembab dan tak ikut kehendak pelanggan dan staf kurang ajar

McDonald Aman Puri.
order pukul 10.45 pagi then sepatutnya sampai pukul 12.45. Pastu ckp da hantar tapi tunggu setengah jam baru sampai..Lepastu da request tak nak kepak dan peha tp semua set ade peha n kepak..Mungkin tak paham english kot..MMg x paham bahasa..Bila call c pempuan yang jwb call sangat biadap dan marah bila saya marah servis mereka yang tah pape..Alahai....
Leona Leong Send email
 
Dec 6, 2017

ORDER DID NOT REACH BUT ONLINE STATUS HAD FORM ORDER RECEIVED ?!

WE HAD ORDER ONLINE DELIVERY AND WAITED FOR AN HOUR FOR THE DELIVERY BUT AT LAST, WHEN WE LOOK AT THE ORDER STATUS, IT SHOWED THAT WE HAD RECEIVED OUR ORDER, AS WE DID NOT RECEIVED THE MEAL WE HAD ORDERED ! STAFF SHOULD INFORM US AS CUSTOMER IF THEY FACED ANY PROBLEM IN ORDER BUT NOT JUST CLICK THE BUTTON ON 'RECEIVED ORDER' TO SEEMS LIKE WE HAD RECEIVED THE ORDER !
ORDER CODE 49-06/12/2017-228803 , PLEASE CHECK AND FOLLOW UP, THANKYOU ! #POORCUSTOMERSERVICE
bublyBumblebee Send email
 
Dec 3, 2017

Service Drive-Tru & Online Delivery McD Damansara Damai

Setiap kali drive-tru akan ada order yang salah , order xcukup & kualiti order yang teruk.
Buat delivery online - selalu out of service at the moment untuk 'Order Now', always kena order in advance.
Srvice crew yang super duper un-friendly at all. Tak pernah senyum. Siap jeling. Overall service kat McD DD ni sangat suck!
Nuraini Send email
 
Dec 3, 2017

Bad service

I tried to order McD fried chicken. It was 9pm. Then the staff said the chicken will only be ready in half an hour. I said ok i'll wait. But then when i want to place my order, the staff refused to take my order. Then asked me to come back at 930pm to place the order. What is wrong with your managemnt???? Can you improve your service???
shay farid Send email
 
Dec 2, 2017

drive thru

mcdonalds pandan mewah, i often order ice chocolate but this time they don't want to do it, saying something ridiculous....get frustrated...and i drove to

mcdonalds ampang jaya, they ask me to place my order inside, not accepting drive thru order because not enough staff, and that was so not my problem......

whats wrong with mcds now......
Jason Mook Send email
 
Nov 30, 2017

Late delivery at mc d at Puchong Prima

I have ordered mc delivery since 930pm and has yet delivered at 1045 pm. When I track my order, the status shown delivered. The system should be acknowledge delivered by the consumer. And I am still waiting for my meal at 1050pm now. This late delivery has happened many times and no improvement is being made. And when the food arrived, the food are cold like fish. Please take note and make improvement.
eliz Send email
 
Nov 29, 2017

Mc flurry

mcd ulu kelang

Kenapa asyik x de mc flurry party ngn kit kat..dah 4 hari cuba ..i nk explaination!!
pma635 Send email
 
Nov 29, 2017

no manners and menipu

haritu i ada pergi mcd taman kosas ampang. then memang time tu ramai orang, then thats fine. almost half an hour i tunggu. then i masuk tanya i punya order, they said tak siap lagi. then org yang number dia lepas i dapat dulu order dia. then i said to them, kenapa order dia dah dapat while i order first tak dapat lagi. then they said oh nombor order tu tak ikut pun. then whats the point you guys buat order number?????? okay then fine. i order ice blended mocha and ice blended chocolate. then diaorg menipu i,dia bagi i dua2 ice blended mocha and coverline.. another one ice blended tu dia letak syrup chocolate kat atas. but it tastes mocha. exactly the same rasa dua2 ice blended tu. actually if they said the true yang tersalah buat ke i'm fine. and my cousin dengar diaorg cakap yang tu dua2 ice blended mocha. kenapa nak kena menipu? just be honest. very very very bad customer service yang jaga mc cafe tu. i forgot nak tgk nama diaorg. but supervisor yang pakai spek takde cermin tu pun tak boleh pakai.
Jorceyna Send email
 
Nov 26, 2017

RUDE STAFF

Manager Mcd KKIA,

I always choose this store to buy mcd like every week but today i get bad services from the staff..theres only two counter open and i need to queue about 15minutes..plus i'm in the 3rd in row, when it comes to my turn, one of the staff told me that every food that i want to order are out of stock, and what make the situation comes worst was she ask me to i make my order fast because of the long queue..Is this what i get after a long queue, and i just can't accept that..i hope this can improve..
Work for f&b are passionate,
Thank you.
Najieha Send email
 
Nov 26, 2017

Drive True Crew

Hari jumaat saya pergi ke Drive True Mcd Jerantut Pada Jam (4.35 p.m / 5.1? 5untuk membeli satu set dd (SET MEDIUM) satu set ayam goreng Spicy(SET MEDIUM) dan 1 ala cart dd. SAYA HANYA MEMINYA SATU SET MEDIUM TETAPI CREW YANG MENGAMBIL PESANAN MEMBERI SEMUA SET LARGE. MANAGER TIDAK MENGAJAR UNTUK AMBIL PESANAN DENGAN BETUL KE? KEMUDIAN. Saya cuma meminta untuk menukar minuman kepada milo NO AIS di pay station and crew disana cuma cakap 'boleh meminta dihadapan'.
Tetapi bila saya sudah sampai dia pickup order CREW YANG SANGAT KURANG AJAR SAYA MEMINTA UNTUK MILO TAK MAHU AIS DIA JUST CAKAP 'SAYA DAH BUAT DAH TAK BOLEH TUKAR'. HELLO ni ke cara you guys layan customer?
Saya memang sangat tidak puas hati dengan layanan.
hyuuchihamiki Send email
 
Nov 25, 2017

Birthday Party 25/11/2017 7pm

Outlet: SS15 Drive-Thru
Feedback: very satisfied with Ms Nadiah cooperation for this party. She was receptive towards our needs before, during and after the party. She was very patient with our kids as well. Thanks for letting us have our party here!
Hudaisa Send email
 
Nov 25, 2017

Makanan tak sampai!!

Saya order delivery, lepastu saya check dia kata dah hantar, tapi makanan tak sampai pun☹️😭
Sjsong Send email
 
Nov 21, 2017

The food are not right for what i order

I order and paid the price of mc deluxe ...at the end when i reach home wana start to eat and saw i got the mc chicken burger inside the mc deluxe box...

The photo is too large ...will send through email ...
farah ajerah Send email
 
Nov 21, 2017

HAPPY MEAL

KECEWAAAA.. MANA SAYA PUNYA MAINAN HAPPY MEAL .. BUAT APA SAYA ORDER HAPPY MEAL KALAU TAKDAPAT MAINAN .. NI UNTUK ANAK SAYA .. KALAU TAK ADA INFORM .. SERVICE KENA IMPROVE .. MACAM MANA SAYA NAK DAPATKAN BALIK BARANG SAYA .
farah ajerah Send email
 
Nov 21, 2017

happy meal

saya order happy meal buat ididnt get it..
kalau tak ada inform ..
kesian anak saya nak happy meal tu.
next time better improve kamu punya service .. thankz
Jessy Abdullah Send email
 
Nov 18, 2017

penghantaran

18/11/17 .. saya order makanan pukul 2.39 petang... penghantaran pukul 5 petang... sekarang jam sudah pukul 6. petang..makanan yang say order pun masih belum sampai... call saya pun tidak. Bad service!!!!!
kecewa sangat.
Nmhnz Send email
 
Nov 17, 2017

Fries sejuk

17/11/17 Friday
Time around 4.30pm

Having lunch here...
Request nak Fries panas..sebab diaorang goreng terrlalu awal dan stok banyak2 dekat kitchen..memang tau confirm lemau dah sejuk...so request awal2 nk yg baru...diaorg goreng yg baru tp tetap scoop fries yg sejuk tu bg kat saya..Saya pulangkan balik fries tu..

TO MCDONALDS PUTRAJAYA..THANKS A LOT...PANDAI JAGA CUSTOMER...I'm lovin it...ooppsss I'm not lovin' it..
Bad..
Anonymous#%^*+= Send email
 
Nov 14, 2017

Inneficient drive thru

The order of the meal is late. We order our food, but it took long until all of the customer had finished pick up the meal. When we get the meal after notify to collect them, they just give the meal with no tissue or sauce, something that we pay to get our meal. The service too is long, and expected long line of waiting for customers to order and receive their meal. Please do something, change to efficient service so that customer is happy with service.

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