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McDonald's malaysia

Malaysia

Consumer complaints and reviews about McDonald's malaysia

mraihan Send email
 
Aug 18, 2017

staff yang kurang ajar di pandu lalu MCD kota damansara

saya bersama keluarga telah pergi ke MCD kota damansara dan mengambil keputusan untuk mengambil pesanan di pandu lalu, saya lihat ada sebuah kenderaan lalu dari tempat mengambilan pesanan,saya tunggu tapi masih belum ada suara untuk mengambil pesanan lama juga saya menuggu.

kami mengambil keputusan untuk terus memandu dan menuju ke kaunter juruwang diatas tiada layanan , setibanya kami di kaunter saya terus bertanya kepada beliau ada ke mesin mengambil pesannan itu rosak dengan sepantas kilat pekerja itu terus bersuara dengan marah .."TAK BOLEH TUNGGU KE SAMPAI SAYA KATA AWAK NAK ORDER APA ? TAHU TAK YANG SAYA ADA CUSTOMER LAIN ? sambil mengambil pesanan dengan MUKA YANG MASAM, tangan menghentak hentak screen order. niat tak nak marah tapi bila kena macam tu rasa macam terhina betul.

persoalan yang timbul :

1. tak boleh ke dia bersuara sekejap dan berkata "boleh encik tunggu sebentar" - Tak ada langsung malah dapat tengok muka macam taik .

2. dia ingat saya ni nak tahu ke problem yang di ada , yang saya tahu saya ni customer nak order makanan tu aje- tak hinggin pun nak tahu problem dia tu (banyak lagi probem yang nak diselesaikan)

butiran berlaku ,

ORD #59 - REG #19- 28/07/2017 20:00:29
McDonald's Kota Damansara DT

# sekarang nie saya tak ada hati dan SAKIT HATI nak pergi ke retoran McD kota damansara yang selalu saya kunjungi -dah orang tak nak berniaga so tak payah ler pergi kesana lagi-
sach Send email
 
Aug 12, 2017

Never again McDonald's delivery malaysia

Never again will make an online order at McDonalds
Malaysia. McDonald's delivery went down the drain when
When they discontinued the hotline delivery number.
When you place an order, it will say order delivered.
Delivered to whom god only knows. When you
Try to search for a number to check on your order
It's a blank. There is no one u can speak to.
And I made payment by card, so what the hell do I do?
Then suddenly 1/2 hour after the supposed time the order was "delivered" the delivery guy shows up, with soggy cold fries and a burger that looks like it was picked out of the dustbin. Compared to McDonald's Delivery in Singapore, world's apart!
sach Send email
 
Aug 12, 2017

Never again McDonald's Malaysia

Never again will make an online order at McDonalds
Malaysia. McDonald's delivery went down the drain when
When they discontinued the hotline delivery number.
Now When you place an order, it will say order delivered in the tracking. Delivered to whom god only knows. When you
Try to search for a number to check on your order
It's a blank. There is no one u can speak to. And I made payment by card, so what the hell do I do?Then suddenly 1/2 hour after the supposed time the order was "delivered" the delivery guy shows up, with soggy cold fries and a burger that looks like it was picked out of the dustbin.
Adieq Send email
 
Aug 6, 2017

Service tidak memuaskan

Baru sebentar tadi saya beli set hidangan break first pada jam 4.15am di taman connought 6 ogos..saya minta menu set filet o fish berserta extra chess...tapi tidak dimasuk kan yg extra chess..bukan sekali dua saya dapat macam ini..please take note...bayar kot duit tambahan tu jangan lah sampai kita amik tindakan yg lain pulak tq

Service tidak memuaskan

sheenalim Send email
 
Aug 5, 2017

Bad service

I ordered 4 sets of happy meal. Toys given were all the same. Where there are supposed to be two different toys in a week. I went to exchange and the staff told me that I should take whatever toys given to me. Is there such a rules. I've been to many mcdonald outlets, even in overseas, never had I encountered such a service like this. What a stupid excuse! The staff was not happy to change the toys for me. Do you think I will buy 4 sets of happy meal in order to get all four toys in same design where they are two design availables? The staff even told me that I cannot change the toys because his counter only left one type of toys. However when I stood still, he had no choice but to change for me. Is that mean if there are ten different toys in a week, then I will have to go round ten different counters to collect all of it? What if I go drive through? Does it means I have to go ten times?
Armiza Send email
 
Aug 2, 2017

Bubur basi

3kali kena bubur basi...bila call manager stor...tidak di layan..adab pun tidak ada..kata rider hantar tapi semua kata sahaja...plaese take note mcd..bubur bary masak..bila kita nak pergi ke stor kata tidak perlu...
Adab pekerja langsung tiada
Malas layan kata manager

Bubur basi Bubur basi

AngieM Send email
 
Jul 29, 2017

Delivery Service

McDonald's MY, y'all are just FULL of SHIT!!

First after a 2hour order in advance process, then an email order otw confirmation, still no delivery an hour later despite correct address & phone no.
winkes Send email
 
Jul 28, 2017

Original Fried Chicken

My children enjoyed to go McDonald outlet in Ipoh , which is next to MH Hotel beside the highway every weekend. They enjoyed the burgers & fried chicken. For the past few months, this outlet only promote spicy fried chicken. When we asked for original, the excuse given out of stock or sold out. So ridiculous and such a stupid reason given. An outlet which open 24 hours cant even estimate the stock required to be ready for serving to customers. Very frequent, we were told of this stupid reason which they think we will believe in. Even in the morning around 11.00 am, the original fried chicken is sold out. Can you believe? Please find a better excuse or just be honest to inform us that this outlet no longer serve the original flavour, only spicy flavour is available. We hope the Management will look into this issue urgently and never take consumers as fools. Thank you.
Kher Send email
 
Jul 27, 2017

WiFi@McD....its been several weeks no WiFi

Its been several weeks I've been loyal to McD to perform my work remotely. But, where is the WiFi? My mobile data is running thin pretty bad because of this. When asked, the only answer that I get is 'faulty'. Don't you guys have a SLA/SLG to make things work especially with the volume of customers coming in?

Bear in mind! It's been WEEKS! Better go to air conditioned mamak stall...more value than paying triple.

Repair it and sustain a reliable service!
Kher Send email
 
Jul 27, 2017

WiFi@McD

Its been several week I've been loyal to McD to perform my work remotely. But, where is the WiFi? My mobile data is running thin pretty bad because of this. When asked, the only answer that I get is 'faulty'. Don't you guys have a SLA/SLG to make things work especially with the volume of customers coming in?

Bear in mind! It's been WEEKS! Better go to air conditioned mamak stall...more value than paying triple.

Repair it and sustain a reliable service!
BellaCullen Send email
 
Jul 26, 2017

Bad service

Today in school my friends and I decided to order McDonald's for our second break. We ordered around 11 and pick 130 pm as the delivering time. Since the app have a limit for the amount of purchase we decided to do in separate deliveries. Total number of deliveries is 3. We prepared the money and everything. Around 120pm we went to the gate to wait for our lunch. We waited but nobody came. We waited till 3 and decided that it weren't coming. We checked our status and it said delivered, where exactly? We were so hungry. We prepared enoughed money and even some tips for the delivery guy but no he didn't come. We were all so disappointed. What bad service is this? You could have made rm260 today but you decided not too. Your lost. Hate this kind of service. Get your shit together mcdonald. We have lots of stores there but none came!
anita adriana khan Send email
 
Jul 25, 2017

Macdonald delivery

i am totally so disappointed with your McDonald's delivery online service ...i was wanted to place order by MAC delivery at 245am on 25/7/17 as there are no more hotline number to call place an order as you have change to online app to place order. this totally make people find so diffen to place an order after mid night and when i wanted to place an order there always alot of reason or problem by say "Due to a maintenance at your nearest store, we are unable to accept your order at the moment.. We apologize for the inconvenience." .. how can you call this 24/7 delivery service even you have few stored that 24/7 that near my apartment ..that cant take order..?? i stay in bukit damansara n there are two 24/7 stored in ( mount kira and bangsar) and this is not the 1st time that i wanted to place an order with macdonlad delivery .. totally disappointed with this kind stupid app service .. trying think about people who feel hungry after midnight or over 2am in morning ... and try settle this kind of issue
deqna Send email
 
Jul 24, 2017

MCDELIVERY

Hi. I upset with mcdelivery service.

Firstly, i ordered Ayam Goreng set and request no drumstick in my meal. But what i get is drumstick!
Secondly, the coke is not delivered together. When i call, the rider send it back after 1hour.
Third, i paid using card. What i understand, i will get 1.5L 100plus. It also stated in my invoice. At first i thought the rider will come back with my cole and 100plus. But i only get my coke. Where is my 100plus??!!

MCDELIVERY

Shu Jun Send email
 
Jul 23, 2017

Failure in delivery

I had made an delivery order at 8pm. The ETA is 10.10pm -10.20pm. Now is already 11.17pm, and i have not received my order yet.
I hope i get an explanation on this.
Order Number : 72-23/07/2017-435027

Shu Jun
(012-3211792)
Shu Jun Send email
 
Jul 23, 2017

Failure in delivery

I make an delivery order at 8pm. Estimated time of delivery is 10.10pm to 10.20pm. Now is already 11.13pm and i have not received my food yet.
Order Number : 72-23/07/2017-435027

I hope i get an explanation for this.

Ms Lim
(012-3211792)
farhanis alkhred Send email
 
Jul 15, 2017

mcd delivery

hai..tadi saya ada beli mcd dlivery...order saya tak cukup ..fries tak dapat ...happy meal sepatutnya air milo dalam gambar yang sampai coke...resit xdapat...

no order
231-15/07/2017-40270
Esemais Send email
 
Jul 14, 2017

Absolutely filthy establishment!

I was there around 11 am on Friday rhe 14th of July. My daughter was only queing as a second customer in the store n I proceeded upstairs for a seating. As I climbed the steps I noticed how greasy n dirty the steps were. They looked as though they have not been swept or mopped in ages.
When I got upstairs I realized how humid n hot it was, I walked around to see if it would be cooler in the back but no luck. So I proceeded back downstairs to inform my daughter that it was hot upstairs n she was still the second in que n I watch the, I guest Mgr pushing a non workable button on the deep fryer.
If its faulty n the airconditioning is out, pls let your customers be aware of this, instead of leaving them high n dry queing for something that will not get. We decided to have brunch somewhere else but I am most appalled at the standard of hygeine in this fast food establishment.
aza Send email
 
Jul 11, 2017

drive thru

Minta perhatian manager untuk pantau staff anda bekerja......hari ni beli bubur ikan menu terbaru tapi rasa mcm bukan bubur mcm nasi letak air sahaja....rasa garam tak da....bubur tawar....kalau nak kerja buat cara kerja jngn nk mkn gaji buta je....sye bayar pakai duit bukan mkn free ok......manager mainkn peranan anda untuk pantau staff n mknn yg disediakn.....tq
Nazarith Send email
 
Jul 10, 2017

Mesin aiskrim always rosak

Boleh dikatekan tiap malam sy pergi mcd area melawati sebelah pam minyak BHP..always datang nak beli aiskrim,memanjang cakap mesin aiskrim rosak!!beli set happy meal,pon mainan selalu habis!!customer service,tak payah cakap...memang teruk sangat!!!harap ubah atitude
cleria Send email
 
Jul 10, 2017

No Response for an inquiry made almost for months ago

I have made an inquiry at McDonald's Malaysia though the official web for almost four months and there where no reply at all towards my inquiry. No email for the inquiry that I have send and I see that there is no point making any inquiry if I am not getting any feedback.
Please do improve on this.
Jia Send email
 
Jul 8, 2017

Counter at Drive thru lagging

8July2017,10:50,(miri sarawak)I wait at McDonald's drive thru becoz of the fking counter lagging and the waitress only let me wait about almost 30 minutes and nothing to do. She dun even think another way to solve it. There are many way to solve like she can take a paper to record the order again and give us our other so we dun nid to wait for long time. She just call a lot of people go into the small counter and fix the problems for 30minutes until now I still dunno whether she fix it or not COZ I just go away.
Shareezan_ejan Send email
 
Jul 6, 2017

Staff biadap ( bad service )

Saya mrupakan regular customer di McDonald's jalan tun perak.kuala lumpur.Saya bhadapan situasi kurang senang dengan sikap salah seorang staff di mcdonald yg bernama ( Haltini ) sperti tertera di nametag. Kerap kali saya di berikan order yg salah dan sikap biadap dari pertuturan bahasa yg kasar dan tiada langsung senyuman bila bhadapan dgn customer. Pernah sy mmesan burger tp dia berikan burger yg salah apabila saya mahu cancel dan refund order saya..dia marah saya smula dan masih bcakap dgn nada tinggi dan tarik muka dgn customer..adalah ini yang di katakan customer always right? Kepada manager mcdonalds tun perak sila ambil berat tentang isu staff yang bsikap sdemikian. Bad attitude and poor customer service.
Crover Send email
 
Jul 4, 2017

Web Ordering

Im not so sure which branch it is actually. But yours website ordering is really ridiculous. Many item is temporary unavailable, I'm not so sure what happening, like your "McDonald Fried Chicken" always stated Temporary Unavailable. Then what is the point your out on Web Ordering? Its fine of just fried chicken temporary unavailable, but most of your item is unavailable too!! Like your "SPECIAL MENU" always temporary unavailable, even your item is exactly same in your ala carte menu!! What the point you guys put "SPECIAL MENU" if you guy force your customer to buy your ala carte menu?? Another things which is beyond me is your ala carte item, can anyone can tell me why there is "DOUBLE MCHICKEN" but "MCHICKEN" is temporary unavailable, " MEGA MAC" is available while " BIG MAC" is temporary unavailable, "DOUBLE FILLET-o-FISH" is available but "FILLET-O-FISH" is temporary unavailable. The foldover, GCB and Fried Chicken is always temporary unavailable. May i ask you, what else is on your Ordering Menu? Its dump to force your customer to buy your "DOUBLE BURGER" . And one more things, your delivery man, always short of Change even" i clicked on " Bring RM50 Change" and sometimes ask me how much he gonna change to me. This is Very BAD. I hope this situation would be fixed as soon as possible, its not happened once but often. This is all I'm gonna say and give feedback to McDonald today, thank you.

Crover
Clover5239@gmail.com

Web Ordering Web Ordering Web Ordering Web Ordering Web Ordering Web Ordering Web Ordering

Cecille Send email
 
Jun 27, 2017

Food not deliver

I would like to complaint regarding the poor service of mc donald delivery, today June 27, 2017 around 12 in the afternoon i placed my order online thru mc delivery and in the track order icon it says there that thay recieved my order and expect to be deliver in between 12:35. - 12:50 in the afternoon and so we've waited..i keep on tracking for the food i ordered until by 1:08 in the afternoon i saw in the track order icon that they cancelled my order without any expalination and advise... im just wondering what kind of service do you have

Food not deliver Food not deliver

FlushD Send email
 
Jun 24, 2017

24 Hours ? Seriously

I thought MCD is 24 hours operational with delivery how can im not able to order from 11 to 4.15 am ? I think you can stop promoting 24 hours if you cant do it.

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