Submit a Complaint

Poslaju

Malaysia

Consumer complaints and reviews about Poslaju

lovelinecathi Send email
 
Sep 18, 2019

parcel

parcel saya tidak sampai.. dari 28/8

parcel

KC Teo Send email
 
Sep 15, 2019

Nobody pick up the phone

I want to complaint Poslaju Pasir Gudang (Cahaya Baru branch). Although parcel arrived when I was not around, I did receive a SMS providing me the Tracking No, and asking me to call 1300-300-300 for assistance.
What makes me angry was many times i called but nobody picked up the phone. Better cancel this hotline which is totally useless. I don't know which Poslaju branch I need to go to collect my parcel.
Out of desperation, i tried my luck and called Pusat Mel Pos Malaysia which is near to my house, and they informed me the parcel is at Poslaju Cahaya Baru branch.
When i reached there, the new location is very far, and need to scan driving license before entering (as it was inside the Iskandar Halal Park). This is so inconvenient and so troublesome for the customer just to get a parcel. Besides, the automotic numbering system machine was not yet operating, everything in manual. If everything is not yet ready, better don't open it which will only come with poor customer service and leave a very bad impression to customer. Although i had received the parcel finally, i would think triple before deciding to use Poslaju next time.
Onmyown Send email
 
Aug 30, 2019

Poslembab

Poslaju ni memang lembab. Keja makan duit jer , bila complaint buat derk. Baik tuka nama company tu, x sesuai langsong tau tak ? TAK SESUAI ! MANAGEMENT PEKERJA SAMA JE LEMBAB. XDA SRS LANGSONG. SAMBIL LEWA, CURI TULANG. AKU X CAKAP SMUALA, BUT MOSTLY YANG MACAM NI. AKU X HALALKAN LANGSONG DUIT AKU KAT SANA. MAKAN LAH DENGAN DUIT TU. Fuh lega :)
*Gais tukar je, ramai2. Bior je dorang. Benda cepat dibuatnya lama sampai seminggu. Ha ha
svzzer0 Send email
 
Aug 29, 2019

PARCEL Sent to wrong person

ERA445295898MY

From Brickfields branch. Item status delivered but to someone who doesn't exist at the address.

Phoned the branch but nobody picked up. Saw plenty of bad reviews online about the branch.

Who is going to bear the cost of the item?
Here Miko Send email
 
Aug 21, 2019

Late delivery

I had posted an item on 13 August, and until today the receiver had not receive the item and the tracking system is not updated.. poslaju can you give some respond on what happen?

Late delivery

zetyneza Send email
 
Aug 20, 2019

parcel tak BERGERAK

PARCEL TAK BERGERAK AND STILL AT TRANSIT HUB
PLEASE POSLAJU
TRACKING NUMBER : ERA407557664MY

IM WAITING FROM 17 AUGUST 2019

parcel tak BERGERAK

Ariff Send email
 
Aug 10, 2019

EH990274739MY

Item x update status for a few days. 1st item dah smpai kota kinabalu, needs to reach kota belud, but x smpai2, kota kinabalu to kota belud is less than 2 hours of normal traffic so I don't see why it's so late to arrive

2nd item stuck consignment dispatched mende tah. Brg kena dpt before Wednesday 14 August.

Esok and lusa cuti raya haji. Nak tau if movement parcel stopped or how? Curious nak tau actually dari dulu. Cuti umum pejabat tutup, but what about parcel posted before cuti umum.

I'm not angry ah hehe just nak tau cause I emailed poslaju but no respond whatsoever.

Humble, thank you.
Ariff Send email
 
Aug 10, 2019

Lambat smpai parcel

Saya ada order dua brg yg berlainan perlu hantar ke kota belud sabah. Satu kena pos hari isnin, smpai kota kinabalu hari khamis sekarang hari sabtu x smpai2 kota belud. 2nd item stuck bahgn consignment dispatched pe bende tah brg pos hari rabu. Esok and lusa cuti raya haji movement parcel stopped ke? Just nak tau, tak marah pun but just curious nak tau. Thank you.
Fuadhafian Send email
 
Aug 2, 2019

ERA339047673MY pending

KLIA HUB stuck update my parcel ERA339047673MY.. i have seen previous complain about this I feel so scary to wait my item whether its safe to use poslaju again or better use other delivery option. It is your SOP to send to KLIA HUB? Seller is from Bahau and i am from Tampin which is quite near and in Negeri Sembilan itself. Why you must send it to KLIA HUB since its not necessary,not effective and reasonable to do so. Last time i buy big item parcel from the same seller but it just need 2 day to arrive and no even passing through the KLIA HUB section. Weird system u got here, just go change your staff or increase their salary or maybe hire more staff!
Kermitt96 Send email
 
Jul 31, 2019

Did not deliver parcel

Waited for 6 hours “in front” of my house expecting a parcel as in the poslaju application updated “your item is out for delivery”. Nobody came or even called me. Then I checked the apps its stated that “we attempted to deliver but nobody was home”. This is not the first time nor the first incident happened particularly in my area. We always has to do self pickup.so we paid for nothing? Very disappointed with the services and plus your workers are rude.
Loo Send email
 
Jul 30, 2019

CP310880735MY not found

CP310880735MY not found..
Loo Send email
 
Jul 30, 2019

CP310880735MY not found

I send back my monitor screen to china by pos international by surface (melalui laut) on last march 2019.until now half Month of year, my parcel not reach china receiver, now I can not check my parcel. Call Centre no answer, check in the pos office, they said 'your call service Centre to ask.' pls some ppl can give me any answer where my monitor.
kevinlklam Send email
 
Jul 24, 2019

Poslaju - Bad delivery services

I ordered 2 poslaju parcels to be delivery to Kota Kinabalu Sabah.

1st day. The first parcel never delivery. But online check it's fail delivery had key in by postman.
2nd day. The second parcel also same. Lazy postman did same stupid action again. I online check. Fail delivery again.

Question to poslaju, your online check status had fail ? Make embarrassed to Malaysia citizens.

SMS received for Parcels detail are as following :

RM0.00 : Unsuccessful delivery for your order 190719132832PVT, tracking no: ERA317635615MY. Call Pos Laju at 1-300-300-300 for assistance.

RM0.00 : Unsuccessful delivery for your order 190719132892PVR, tracking no: ERA318906408MY. Call Pos Laju at 1-300-300-300 for assistance.

Postman never make a phone call to me.


Malaysia need to provide bacis post services to citizens. Kindly improve as we had independent and privatised post.

Poslaju - Bad delivery services

leekf91 Send email
 
Jul 21, 2019

Parcel Lost

Hi I would like to check the status of 5 parcels, have been more than a week, please expedite the process.
ERA314399657MY
ERA310271690MY
ERA310235471MY
ERA303590145MY
ERA298237596MY
We are Shopee seller.
Also if any parcel lost, what is the process to refund?
Thank you.
beads Send email
 
Jul 8, 2019

Please update my parcel whereabout

Hi. I havent get an update of my whereabout for my parcel with tracking no. ERA210254892MY

Please update me.. as its been 3 days that says "Poslaju transit office, consignment dispatch out from transit office"
jenjen Send email
 
Jul 7, 2019

Late, Not updated, Parcel went MIA

My parcel went MIA for 15 days with no new status updated. I've filled in feedback form, contact them through emails, through twitter but the answer is still the same. "We are still waiting for response from respective department". 15 days, since 24/6 until today 7/7? My parcel has been dispatched out from transit office for what? 15 days? And to where? When will my parcel get to its receiver? It's very urgent and poslaju decide to play hide and seek MH370 with customers? Dissapointed.
Afni Send email
 
Jun 14, 2019

Lateness

Barang sy stuck dr 15/5. Dah dekat sebulan ni. Tlglah hantar secepatnya
Fzh90 Send email
 
Jun 13, 2019

Item Stuck

Tolong semak ERA198066240MY. Item stuck atau lost item. Barang penting. Tunggu pun takda update lagi.
Syafiza Send email
 
Jun 4, 2019

POS BARANG RAYA

ERA101061247MY
Barang saya still stuck dekat klia hub daripada 31/5/19 till now.berapa lama lagi my parcel nak process keluar.buat apa barang aku lama2 kat situ. Saya nak guna untuk raya..nak tggu raya tahun depan ke baru nk sampai..saya nak balik kampung tahu.
Syahmi Haikal Send email
 
May 31, 2019

Barang x sampai

Barang dari 27/5/19 masih di poslaju transit klia. Mohon percepatkan process.

Tracking number: EN380187455MY
ainazzwa Send email
 
May 30, 2019

NO UPDATE!

Parcel tak gerak2 dari 27/5/2019 masih tidak ada update. Kata dah dispatch out from transit office sampai skg 30/5/2019 tak update2 tak tau parcel kat mana. Please make it move urgent nak guna.

EHA021964760MY

Please check my parcel
Feezara Insyirah Send email
 
May 29, 2019

Lateness

Urgent parcel

I want my parcel with numbers must be arrived at my lobby house before 5:30pm by today! Its already been a while in shah alam!

ERA170186392MY

Thanks.
Wanienazri Send email
 
May 22, 2019

Lambat dan tiada update

Boleh update tak parcel saya EHA001347264MY. Barang urgent nak guna.. Lambat sangat ni.. Please update
Boon Loong Send email
 
May 20, 2019

Flexpack International

LP000412324MY LP003418198MY LP003418184MY
15 days no update

another one LP003417008MY also 8 days no update

4 package all missing????

now i using "LP" TRACKED But unable to track????


Idaeiyda Send email
 
May 17, 2019

Parcel not updated

PARCEL NOT UPDATED BY HUB

Why there is no updates from the parcel hub? Unacceptable service by trusted national postal service. This is the 3rd third time !!! PLS LOCATE and DELIVER THIS ASAP : ERA134437725MY

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Kroger - Mailers
    I can not believe that I am forced to spend time creating...
    FOODS Co. - never ending mailers every week
    I can not believe that I am forced to spend time creating...
    Kroger - Bombarding me and my city with Useless Mailers Flyers
    I can not believe that I am forced to spend time creating...
    BMTC - Not stopping bus at bus stops
    Though there is a well constructed bus stop in front of...
    POS LAJU - BARANG TAK SAMPAI
    Tracking No.- EH811768802MY ITEM X SAMPAI2 LAGI DARI...
    U-MOBILE - Slow Internet Connection
    Slow internet connection in house at Taman Indah Jalan 7/7...
    Duty Free Depot - I didn’t receive my full order
    I had made a order on April 4,2019. But 6 cartons and get...
    Marcos Pizza - Delivery
    I live in Tallahassee, Fl and order from Marco's...
    PCH Games - Sites not working/ tokens not awarded for the past
    Am not receiving lotto match, neither regular nor the...
    mr g dell - you used by m/card without my permission
    I want my money back. you took $129.00 from my mastercard...

    Recently Updated Complaints

    Kroger - Mailers
    I can not believe that I am forced to spend time creating...
    FOODS Co. - never ending mailers every week
    I can not believe that I am forced to spend time creating...
    Kroger - Bombarding me and my city with Useless Mailers Flyers
    I can not believe that I am forced to spend time creating...
    BMTC - Not stopping bus at bus stops
    Though there is a well constructed bus stop in front of...
    POS LAJU - BARANG TAK SAMPAI
    Tracking No.- EH811768802MY ITEM X SAMPAI2 LAGI DARI...
    U-MOBILE - Slow Internet Connection
    Slow internet connection in house at Taman Indah Jalan 7/7...
    Duty Free Depot - I didn’t receive my full order
    I had made a order on April 4,2019. But 6 cartons and get...
    Marcos Pizza - Delivery
    I live in Tallahassee, Fl and order from Marco's...
    PCH Games - Sites not working/ tokens not awarded for the past
    Am not receiving lotto match, neither regular nor the...
    mr g dell - you used by m/card without my permission
    I want my money back. you took $129.00 from my mastercard...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username