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Poslaju

Malaysia

Consumer complaints and reviews about Poslaju

NATASHA RAMLI Send email
 
Jul 19, 2018

ITEM STUCK AT PARCEL HUB

ITEM STUCK AT PARCEL HUB

BARANG STILL PENDING AT PARCEL HUB SINCE 14/07/2018, SUNDAY UNTIL NOW 19/07/2018 THURSDAY.

KINDLY PLEASE UPDATE ASAP!!!!!

TRACKING NUM: ER347077425MY
Yusanisa Nisa Send email
 
Jul 18, 2018

no update

Tracking no EH841832739MY and EN243296714MY..
no update …
until today I never received my parcel
bedesoop Send email
 
Jul 17, 2018

Late delivery

Why so late to deliver?
Already reached at KLIA hub on 5th July. Until 17th July still not deliver to Klang?

ER321088377MY

Late delivery

Sam Tay Send email
 
Jul 17, 2018

Barang lama tak sampai

Surah 5 hari, barang tak sampai
Track number Er348236919my

Barang lama tak sampai

elaine123456789 Send email
 
Jul 17, 2018

POS LAJU PETALING JAYA didn't send my EMS parcel to me!

I am writing regarding of one of my parcel from Hong Kong by using Speedpost Express (EMS) which is pay extra to get the parcel in a short duration instead of normal post. (EA253082086HK)

My friend has sent the parcel on 6th of July and as per scheduled the parcel should be received by 10th or 11th of July but unfortunately it has been delayed until today (13th July 2018) haven’t got any news yet!

I have been called to customer care line for 5 times and each time spent me at least 30 minutes waiting period on the phone. Finally there were someone answered the calls and the staff told that I will be receiving the parcel by 11th July before 6:30pm. It’s sad that I did not received anything until 12th July I called to customer care line that I’ll be collecting the parcel at Poslaju PJ by myself and informed that the parcel to be ready by 7pm. I have been waiting for an hour after my turn to collect the parcel and the staff told me to wait again after 2 hours another staff “claims that she already asked me to go back”. If your staffs are unable to proceed for me why aren’t they inform earlier and asked me to wait for nothing for 2 hours?

What would you do if you were in my shoes?

Called customer care line on 13th July for 2 times to complained about the issue but didn’t got any actions taken or feedbacks by Poslaju.

I had been heard a lot of bad comments and the same issues happened in Poslaju PJ but did not expect that it can be happen to me. As for the EMS, I would be expected to receive my parcel on time since I had already paid for the extra cost, if your esteemed company unable to do it please do not provide this service or we, our consumers would require your esteemed company to pay for the refund or compensate.

Last but not least, I really hope that your esteemed company will take this matter seriously as I am one of the “victim” and I do believe that there are many out there could not receive parcel on time as they expected.
Aki Send email
 
Jul 17, 2018

delay parcel poor service

this status obviously state that the parcel arrive at bm poslaju on 16/7, but when I go to ask, they say cant find my parcel and maybe still at prai logistic, maybe they scan wrongly, how come all parcel go to prai logistic, before that just can find on poslaju bm , this make the parcel delay a lot, and they still do not update me as they promise, and the status do not update also, so where my parcel and when can I get it? already 5 days.

delay parcel poor service

Nitha Elangovan Send email
 
Jul 14, 2018

ITEM IS NOT DELIVERED SINCE JUNE

Hi,

Item had sent out on 05 Jun 2018, 09:17:05 PM, but until now i had not receive the item. when i call poslaju they keep on ask me to wait and its almost 1 month still never receive my item. Please check what is going on? Poslaju are not taking responsible for whats going on.

Tracking number : EH827520369MY

ITEM IS NOT DELIVERED SINCE JUNE

nicoleyeoh Send email
 
Jul 13, 2018

not yet receive parcel

Dear PosLaju Management,

Tracking No. ER348228339MY

My i know why PosLaju service is too bad?
This is my second complaint, last time u feedback the mail say will update your service, but know i still face this problem.

PosLaju should be “Laju” right? Why i not have this service?

Anyway pls hep me check why my parcel no update status on online traking services and when I can receive the parcel.

not yet receive parcel

StaR_ Send email
 
Jul 13, 2018

Where is my parcel??

"Consignment dispatch out from Transit Office" since 11/07. how long does it take to deliver from cheras to johor? The tracking status still not getting any update. I really need the parcel!!
en218380154my
putra ajaz Send email
 
Jul 12, 2018

Barang sudh consignment dispatch out fr transit office tak2 sampai lagi

Kepada pihak poslaju berkenaan dengan item says.Sekarang barang saya sudah consignment dispatch out from transit office pada pukul 2.30 pagi 12hb 2018.Says call poslaju 1300300300 mereka kata sepatutnya dapat terima hari INI pada 12hb 2018.Tapi tidak sampai2 lagi dekat poslaju Kota kinabalu Sabah.Saya harap besok 13hb jumaat saya dapat terima tu barang dengan segera .Saya perlu tu item dengan segera.Jadi sy mohon Dan cepatkan barang ITU sampai di poslaju Kota kinabalu Sabah.INI tracking number item tu ER347032619MY.Mohon dihantar dengan segera.Tq
Farrid Send email
 
Jul 12, 2018

Processing my order for too long

Takes 8 days to process my order..until now i did not receive my order..so slow

Processing my order for too long

Ahmad Fayyadh Send email
 
Jul 12, 2018

Parcel got driven away to different states ?

On monday (9 july) my friend post over my parcel at Beluran , Sabah . Im not too suprised if they bring my parcel of to Sandakan before sending it to Tawau , bcause it is their operating style . Why must it takes 4 days till today ? And why must my parcel travel a long way to KL ? And now my item is going back to "item processed" ? Poslaju is only for taking customers interest or what ? your service is not that fast . And you should check your system oftenly . Why must my parcel travel through Kuala Lumpur since it is only Sabah to Sabah postage ? Kindly check your operating style . Bcause not only me who experienced your bad service , so many of Malaysia's people does . Thanks .
Ahmad Fayyadh Send email
 
Jul 12, 2018

My parcel got travel to KL ?

On monday (9 july) my friend post over my parcel at Beluran , Sabah . Im not too suprised if they bring my parcel of to Sandakan before sending it to Tawau , bcause it is their operating style . Why must it takes 4 days till today ? And why must my parcel travel a long way to KL ? And now my item is going back to "item processed" ? Poslaju is only for taking customers interest or what ? your service is not that fast . And you should check your system oftenly . Why must my parcel travel through Kuala Lumpur since it is only Sabah to Sabah postage ? Kindly check your operating style . Bcause not only me who experienced your bad service , so many of Malaysia's people does . Thanks .
celcomcrap1234 Send email
 
Jul 12, 2018

Pos man lazy just putting collection card

The Pos Laju postman on July 10 2018 left a card for us to collect a parcel. However the staffs in the office was there during the office hours and the postman did not even knock the door. Lazy bums....so that he can perhaps go and have a teh tarik downstairs. He didn't even put the time on the card stating the time he came.

The 1 300 300 300 (useless line. machine voice talking everything else and finally ask you to press 0 for operator and then no operator will ever pick up the phone) Shit service at its best. There has to be a disciplinary section and a VALID and direct telephone number for customer to complain and they must take action for these shady and lousy services. If not Pos laju can see its company winding up. Postman recruited must be service orientated and not kaki lepak and kaki malas. Wait and see.

We are asking the pos laju to do a second delivery but on the card the telephone number to call was left blank by the lazy postman.
Intan Fasihah Send email
 
Jul 11, 2018

BARANG TAK SAMPAI

Tracking number : EN238167195MY!!!!! Bila my parcel nak deliver ni ? Kenapa daripada 6 JULY 2018, dah ada dekat Poslaju JB , but taknak hantar kat rumah . what is your problem ?

BARANG TAK SAMPAI

Mohammed putra ajaz Send email
 
Jul 11, 2018

Pertanyaan barang masih dispatch out Dan lambat sampai di poslaju sabah

Mohon diminta hantar dengan segera pada minggu INI di poslaju kota kinabalu Sabah.Sekarang barang ITU stuck di item dispatch out.INI tracking number ER347032619MY Dan EP536804927MY.Minta dihantar dengan segera .Tq

Pertanyaan barang masih dispatch out Dan lambat sampai di poslaju sabah Pertanyaan barang masih dispatch out Dan lambat sampai di poslaju sabah

Naliny Nadarajah Send email
 
Jul 10, 2018

I not yet recieved my parcel

It's been 1 week and my parcel not yet received

I not yet recieved my parcel

dhurka_23 Send email
 
Jul 10, 2018

Parcel Not Received

Hi Poslaju Team,

Please update the status for tracking# EN221739971MY!
No updates since 5th June!
I need the parcel urgently!
Ude Send email
 
Jul 9, 2018

Who take action?

I just want to ask.. who / which department will take the action / find solution on what we are complaining about poslaju?

This issues never solve / no improvement
Recently the service very2 slow... im waiting my parcel almost 2 week.. the reason is not proces yet..

They dont even know what is S.O.P... no wonder the service become worse
Ude Send email
 
Jul 9, 2018

Action

I just want to ask.. who / which department will take the action / find solution on what we are complaining about poslaju?

This issues never solve / no improvement
Recently the service very2 slow... im waiting my parcel almost 2 week.. the reason is not proces yet..

They dont even know what is S.O.P... no wonder the service become worse
周 の霆 Send email
 
Jul 9, 2018

Where is my parcel

Where is my parcel it's stuck in jb for many days already even I want to take it but I dunno where is it

EH850826405MY
Chea Yin Lee Send email
 
Jul 6, 2018

Parcel not received

Since 30 Jun 2018 until now, already a week, my parcel status showing "Item dispatched out at Bulky ECBC, PMN". Then no more update. kindly please check.

ER344029332MY
Pyky Send email
 
Jul 6, 2018

Postman attitude

The postman Kepong was so rude to customer today. Very bad attitude to customer, even scold that customer was not respect him nor thank you him lol ? What happening ? Friendly asking something about still got other parcel? He reply that how I know you call la ! Wtf is this service man?
Pyky Send email
 
Jul 6, 2018

Bad attitude of postman

The postman Kepong was so rude to customer today. Very bad attitude to customer, even scold that customer was not respect him nor thank you him lol ? What happening ? Friendly asking something about still got other parcel? He reply that how I know you call la ! Wtf is this service man? Very bad service, like pos laju did not pay you salary
amilia2710 Send email
 
Jul 6, 2018

EP507443320MY

EP507443320MY
Kindly update, where is the location of my parcel now, how many days it took to arrive. Only update on 02.07.2018. Please update the tracking no, at least I know my parcel still in the process. It quite frustrating to wait. It 4 days already. Need it very urgent.

Number:EP507443320MY
Transit(4Days)
2018-07-02 13:51:00 Courier collect item from Poslaju Drop Box,4103
2018-07-02 13:39:00 Customer drop item at Poslaju Drop Box,4103

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