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truworths

South Africa

Consumer complaints and reviews about truworths

markdavidsing Send email
 
Sep 22, 2017

harassment

Dear Sir / Madam

truworths account 10101115527850
N Singh
their email that harrases people - [email protected]

Truworths has a collectionscentre that send email reminder if a payment is due.

My wife has an account that I pay. We travel a lot and she is a lawyer so she is either in court or on the road and I manage the region of Southern africa for my Group.
So because we are v busy I have politely MANY times asked them to send my statements on time via email so I can pay it.

They did not do this.

So anyway I paid R810 which was overdue by a few days - as I did not know and did not get my statement but had to ask. Now my next installment is due on the 5th of October which I will pay. But again look it is the 22 and still I havent received my statament for the end of this month.

yet although they are not assisting with the electronic statement - they flood my mailbox with generic emails and demands of the money I paid and the next installment.

today again my wife responded to them as they always claim they cannot find the payment - they are lazy and not doing their job. We paid this days ago on the same reference number for years - they need to do their job and locate it. after telling them this they respond by sending another annoying email today ignoring what we said in the mail previous.
then I sent a mail to customer care for help and 5 minutes after that email I get another annoying email from the collection centre asking for the same money same generic stuff.

PLEASE HELP

SOMEONE NEEDS TO STOP THEM FROM HARRASING PAYING CONSUMERS LIKE THIS
THEY CANNOT SEND SOMEONE 3 MAILS IN A DAY AND OVER 20 / 30 OVER 2/3 WEEKS WHEN THEY FEEL LIKE IT.

PLUS YOU CAN TELL THAT THEY DON'T CARE ABOUT CUSTOMERS AS THEY FEEL CUSTOMERS CANNOT DO ANYTHING ABOUT IT.

THEY HAVE A NONCHALANT DONT CARE ATTITUDE.

PLEASE HELP AS I AM SICK OF THEM - WE SPEND THOUSANDS IN CASH AND ON CREDIT AT THIS STORE BUT THE SERVICE IS APPALING.

I'M REALLY RELYING ON YOUR TO HELP US OUT HERE AND HELP MANY OTHER CUSTOMERS TOO.

I HAVE ALL THE PROOF OF MY EMAILS TO THEM.


THANK YOU

Mark David Sing

[email protected]
Catherineobie Send email
 
Aug 26, 2017

credit limit

Dear Truworths

I have a concern. My employee Mrs Sibongile Makhubo is a customer of Truworths.

She has been doing work for me since 2014. She only works a few hours a day, and receives a salary of R1800.00

Yet I see that Truworths has given her a credit limit of R14540.00 !! This is called wreckless credit from a credit provider.

I would like to have some feedback from you about this issue. How can she afford to pay her account each month if her instalment monthly is almost her full salary?

Please contact me at [email protected]

Regards
Catherine Oberholzer
willlievr Send email
 
Jun 21, 2017

accounts

I HAVE AN ACCOUNT FOR ALMOST AN YEAR AND STILL NO TRUWORTHS CARD. EVERY TIME I ASK MANAGEMENT AT MATLOSANA MALL THEY JUST SAY THEY CANT HELP ME AND THAT I MUST WAIT FOR THE CARD. HOW LONG DOES IT TAKE TO SEND AN CARD?? CERTAINLY NOT A YEAR!!
willlievr Send email
 
Jun 21, 2017

CUSTOMER CARE

I HAVE AN ACCOUNT FOR ALMOST AN YEAR AND STILL NO TRUWORTHS CARD. EVERY TIME I ASK MANAGEMENT AT MATLOSANA MALL THEY JUST SAY THEY CANT HELP ME AND THAT I MUST WAIT FOR THE CARD. HOW LONG DOES IT TAKE TO SEND AN CARD?? CERTAINLY NOT A YEAR!!
Spikz Send email
 
May 8, 2017

No itc update after 2 months

Hi
This is really bad service at its best!!!
Ive paid my Truworths account in full on the 15/03/2017 into MBD and received my paid up letter from MBD on the 22/03/2017 which is ok as i am aware of the process that needs to be followed and that it took a few days for the money to reflect in the accounts.
I was then told by Suzan Mokoto of MBD that Truworths would update the ITC.
Ive contacted Truworths and i was informed by the call agent that i should wait until month end as this when their updates takes place.
Ive contacted Transunion 4/04/2017 and their was no updates on my account and was advised to send the proof of paypent through to ********** and 48 hrs this was resolved.
I then followed up with Experian and i was advised by them that my account reflecting is 5 months in arrears.
According to Truworths the file was sent through and eventually after spending hundreds of rands on airtime and i eventually found out that the file was sent through but it was rejected on the Experian portal due to errors on the file as per Winile Butelezi of Experian.
Robyn of Truworths has tried her best to assist me however i know its out of her control and her management is not willing to assist.
I was told by Winile that Truworths could request an urgent update on my account and this could be resolved within 48 hours however Truworths has decided to ignore my request after they have made the mistakes from there side and now due to this i must wait up to 7days.
This is absoultley SHOCKING SERVICE!!!
Why cant Truworths just request an urgent update as they made the mistakes and due to that i must wait 7 days. I want this updated ASAP!!!!
Please see the below correspondence by Robyn (TruworthsLegal) Winile Butelezi (Experian) and myself

Hi Robyn

As per our telecom, you will need to request an Urgent Update on my account to be sent from an authorized sender to the Experian Admin department.
I need this to be done ASAP
Good day,

I have received notification that Truworths has confirmed that Experian can proceed with the update
Thanks Robyn, can you please advise who
Was the authorized sender as i know Experian
Will request this info in order for them to trace the mail

The email was sent to her at 10:55.

Please tell her to check her emails thoroughly as it was sent

Kind Regards,

Hi Robyn,

Attached is the email I received from you which states nothing regarding a request to call centre to update Mr ............... account.
We require an email from an authorised person at Truworths requesting the admin centre to update the account.
Please provide them with the relevant information.
Email to: **********
Hi Robyn,

As per our telecom, you have confirmed that no emergency update will be done. Experian will load the production file in 5 to 7 working days.
Please also clarify this with your consumer to avoid any misunderstanding.

Good day,

That is correct.

Management has confirmed that the file must be actioned and there is no urgent request from our side
Motso Send email
 
May 2, 2017

bad service

I went to truworths with my fiancé on Saturday, lakeside mall! I took out money from my purse and before I know it the lady took it and made R200 payment, okay fine my fiancé asks how much did you make the payment for because you didn't ask me she's like R200 because you didn't talk.. so I responded to her and told her you didn't ask and she acted up and told me she's not talking to me she's talking with the customer since the account is in my fiancé's name.. don't you teach your employees principle's that who ever walks in the door is a potential customer??
I'm so disgusted by her attitude , she's so rude!
ROSCHRISOCHOS Send email
 
Apr 15, 2017

Practice against Consumer Protection Act

Please, please HELP me. I was away on holiday so paid my account of R230 late after receiving a barrage of threatening sms's and emails from Truworths. I immediately paid the R230 on 12 April 2017 and sent an URGENT URGENT confirmation email to Truworths with my proof of payment attached. I also explained that I had been away and that was why my payment was late.

Since then I have received another 5 threatening sms messages and 3 emails with the last one received this morning. WHAT CAN I DO TO STOP THESE MESSAGES? I am sure this harassment and against CONSUMER PROTECTION ACT. I know that Truworths is known for TAKING A VERY HARD LINE and treating customers very badly for outstanding accounts, but this is out of control - all for R230 which HAS BEEN PAID.
Nomfundo Send email
 
Apr 3, 2017

Poor quality

I bought clothes for my husband at truworths included was a belt and black pants. Buckle fell off the first time he tried to wear it. I had to stick it back with super glue. The pants the colour runs badly so obviously after a few washes it will be extremely faded even with truworths exorbitant prices the quality is so poor. I tried to return the pants I was told its the norm for all black coloured clothes to fade due to the colour running during wash. If that's the case why don't clothes from Woolworths have the Sam problem. I have bought several black pants there and it never happens.

Nomfundo Ndhlovu
0711690113
Truworths Send email
 
Mar 14, 2017

Debit order

I have paid monthly instalment this month early on the same afternoon money was deducted from my account without my consent.
mkedian Send email
 
Feb 10, 2017

Credit limit

I am or rather used to be a loyal Truworths customer.
Being a rather busy single mom with a full time job I don't sit and reconcile my Truworths account every month!
I was rather horrified when I asked for a balance to see that Truworths had implemented what it calls a 'temporary credit increase'
due to the fact that 'I was such a good customer'.

When I asked them who gave them permission to do this, I was told that 'I signed for it' when I made a purchase. Strange thing though....I always have to sign a docket when I make a purchase! No one explained to me what I was actually signing and that Truworths (clearly for their own benefit) were increasing my credit limit without bothering to inform me, ask me or do the necessary checks to see if I could actually afford to repay the credit.

I am in the fortunate position of being able to pay it - and I have now paid off the entire account, but what I am wondering about is how they think it's OKAY to basically be able to cause people financial distress by 'tricking' them into slowly but surely increasing a credit limit????????????????????????????????? I am sure that is what we call 'reckless lending'???????????????

I tried...for WEEKS....to get a straight answer about this dishonest, unfair and devious process but all they do is send me silly responses that don't answer the question. I asked on the 2nd of Feb or the CEO's details and guess what.....I've just been ignored. I showed them how serious I am about this situation by paying off the entire balance....their response? The decreased the credit limit I was complaining about.

These people are getting away with causing financial distress to people that won't be able to pay them back and they seem to think that's just fine!

Well.....I don't.
avoca Send email
 
Jan 30, 2017

Scam/fraud

I received a phone call at 5:12pm on the 30th January 2017 from an Indian lady who said she was from Blake and Associates, a debt collection agency, in connection with an outstanding amount on a Telkom line that I had closed in 2015. This was odd as I had only recently received notification that this matter had been resolved in my favour. After a heated discussion I put the phone down. At 5:38pm I phoned the same number +27(12)4503931 only to be told that this was Truworth's customer service line! I can only assume that someone who works in your customer service dept is engaged in some nefarious activity like fraud. It should be relatively easy to find the culprit. My mobile number is +27 794969614, my name William Sonnenberg, email: [email protected] I received the call from your customer service number at 5:12pm and phone back at 5:38pm. Presumably you keep historical records of who phoned whom?
I demand an explanation as to exactly what happened and hope I do not have to take this matter farther.
FERDINAND Send email
 
Jan 28, 2017

NO CARD

My account was opened 3 months ago, till date I have not received my card yet. Its not acceptable at all. Bad Customer Service. My cell is 0827975938. Regards.
petrom Send email
 
Jan 10, 2017

fraud and unethical account granting

I petro maswanganyi with id number 8910085799080,i would like to lodge a complain or dispute against truworths.
I lost my identity document on 2011 if i remember,and i reported stolen id,and after a year,i found out that a fraud
was committed with my id through truworths,and they demand that i have to pay for the account with i never had with them.
And again they requested that i must do an affidavit an send to them,which i did,but no one got back to me.
And now i got a letter for their collection agency which is MBD,and they also confirmed that they never got updated regarding
my query.That means they didn't attending to my problem and its affecting my name and credit score also.
so it seems like truworths not interested in following my case but having blind side eye,and forcing me to pay fraudulent account.
I need to challenge this matter and be taken further.

Please kindly have a look in my case and assist me,my contacts are 063 168 4411 and my office number is 011 681 1632/1

i would really appreciate for your res ponce

Thank you
madlomo Send email
 
Jan 5, 2017

Rude supervisor

good morning

I went to pay my account yesterday at the Vaal Mall branch in Vanderbijlpark yesterday(04/01/2017) and decided to check the baby's department since they have a sale, and I found a baby hoody(Naartjie) and it was among the items that were on sale and it had a red markdown sticker on it for R 149.999.
I decided to buy the hoody so the cashier scanned the item but when I was about to sign I realized it scanned the wrong price so I asked him then he called someone(supervisor they say) his name is Hloni didn't even greet me or anything just said to me the sticker is on the wrong label so the item is not markdown and I'm not going to pay the markdown price.
I said to him but it has a markdown sticker and it was among the markdown items, rudely he told me I can go ahead and phone head office and I must not dictate him on how to do his job.

as far as I know a customer pays the price that's on the item and I'm not willing to pay more than R 149.99 for that item and I want it(its the only one left in the store)

can somebody please come back to me regarding this.


regards
MS Dlomo
082 265 2953
patrick deane Send email
 
Dec 30, 2016

blacklisting for no reason

I have been a loyal customer for many years. Your company has blacklisted me for no reason as my account is in credit. This has a bad effect on my credit rating as I own two successful companies. After phoning to sort out your mistake I spoke to a lady by the name of Phumza Sitemela who works in Cape town at your credit department. All I can say is it was like speaking to a two year old. I find the whole situation very unacceptable as I have lost credibility with my business banking. Please advise me how you would like to proceed with this matter as I find it completely unacceptable.
pdini Send email
 
Dec 29, 2016

Unwanted emails

Ongoing unwanted emails received from [email protected] every other day, in spite of the response received from [email protected] last August, see below:

From: [email protected] [mailto:[email protected]]
Sent: 29 August 2016 12:36
To: Peter Dini
Subject: Truworths
Good day,
Thank you for your email.
Kindly be advised that your request will take effect within the next 2 - 3 days as we have forwarded your query to the relevant department.
Kind regards,
Aashiqah
Customer Services Consultant
www.truworths.co.za
thabilen Send email
 
Dec 8, 2016

truworths cellphone insurance

20 August 2016, my phone broke. I had an insurance with truworths, so went to the store and claimed. I filled in all the necessary forms and was told that my phone will be fetched from the given adress within 7 days . It was only fetched in October.
Since it was fetched for repairs, I'm struggling to get progress report. Every time I call truworths, they make me hold for hours before they can respond. When they answer, they tell me they have been trying to call me, which they have not. They say they are not sure how far they are with my phone, so they will call me back to inform me of the updates.
It's been 3 months, I have been calling every week. In those 3 months they have been deducting insurance instalments in my account, but I still don't have a phone.
Thulelenindimande Send email
 
Nov 7, 2016

Poor quality material

I bought a legging at Truworths in East Rand Mall around the past winter season, a month after the legging started to developed some holes at back and in one side of the leg, well i kept the legging i stopped wearing it due to the holes after three months i decided to take it to the nearest Truworths shop closer to me in Vosloorus, the lady took it and told me that they will take it for valluation if it was a factory damage or my fault, a week after the store called saying that i must go collect the legging because it is not the factory fault for it to have some holes. I got so upset about this the fact that a paid R199 for the legging and after two months i can t wear it anymore. Thule Ndimande 073 365 2252
ros1 Send email
 
Oct 25, 2016

no delivery 3 weeks later

I ordered something through your store for delivery. I was told it will take 5 working days. Its now 3 weeks later. My account debited. No delivery. No explanation.
Vhutshilo Send email
 
Oct 17, 2016

Service and quality

I bought a dress at mall on Maponya on the1st of October 2016. I only worn it once when I realise that the stitching was not well made. I went to Orange farm the store manager Nozuko said I must exchange as I didn't find the same dress I was looking for she told me I cantVh return as she can't trust any customer that comes and complain about the quality which means I might be lying. Vhutshilo Mampheu 0798611259
[email protected] Send email
 
Sep 29, 2016

Returned item

I bought a an Alcatel Pop Star phone on the 30 August 2016, and returned it on the 1 September 2016. The Consultant , one Lerato said the phone had scratches and I disputed that because the phone had no scratches, it was practically new because it was hardly used due to the fault. She sent the phone in for repairs since it was faulty and refused to credit it - against the policy as I was told on the buying the phone that if returned within seven days it will be credited.

It was only on the 28 September that the said Lerato telephoned and told me that the phone was exchanged for a new one and I told her that I had bought a new phone and she must credit the new one , she still refused and referred me to her manager , one Ms Hanley Le Grange who also refused to credit the new phone.


This is a terrible service , if someone does not reply to my complaint urgently , I will take this complaint further.


Khutso Masenya - 0843837747
MERRIDY BROWNING Send email
 
Sep 23, 2016

HARASSMENT

I am a 62 year old lady...I have been dealing with Truworths for overs 37years. I buried by Father on the 9th September and are still
grieving from this tragic loss. I received email correspondence from Truworths on 13th September 2016 requesting an outstanding amount of R520.00 (R260.00 for the month end of August and R260.00 for the month end of September? Gee, how does this work? I paid almost double the amount I owed the last time I visited the store. Then I received a reply from their "QUERY" department stating that my query had been noted?? Ref AR93849....on 13th September. This is not a problem...I do owe money to Truworths but since then a have been harassed every morning when I start work...on my cell phone....if I don't answer this call....I am contacted on my company land line immediately.....the same story....like it's read from a script.I am trying to recover from a traumatic experience and really don't need to be harassed on a daily basis...why am I been hounded for such a pitiful amount..I am not going to leave the country either...I will pay each and every cent I owe....but don't make me feel like an absolute criminal......MA BROWNING
Xolani Williams Send email
 
Sep 14, 2016

ACCOUNT FULLY PAID

Account Number: 10100344864422 XE WILLIAMS
On 2016-06-30 I think I paid my account in full and there was no outstanding amount. On 2016-07-02 I went to Truworths stores to enquire about the account after I received a call from VVM Lawyers from Johannesburg telling me that I am owing them an amount of R600-00 of which I don't know nothing about that. One of the staff members helped me to phone without success.

Today 2016-09-13 when I arrived at home I received a letter from Van de Venter, Mojapelo informing me of the arrangements I have made to pay a sum of R1134.03 that is a balance. I never came to agreement with nobody and I cannot pay the same account twice and I requested Truworths in Zevenwacht, Cape Town to close the account with immediate effect.

Attached, find the slip I have received on the day 2016-07-02 which confirms no outstanding account. Before I can forward this matter to the ombudsman I just want to hear from you what is going on because I don't owe you anything.

Thank you

Xolani Williams
083 3134 123 / 021-360 4823
[email protected]

ACCOUNT FULLY PAID ACCOUNT FULLY PAID

mampho Send email
 
Sep 3, 2016

small size item bought store manager doesn't want to accept and credit account

My husband Bought Some items for me at truworths store at protea glen in soweto on 01/09/2016 Around 17:00. I got home around 19:30 to receive the gift 🎁 from my hubby. Unfortunately two of the items he bought me were not fitting because of small size 34. One item was white dress and other item was a dark colour. Truworths store manager only did a credit note for white dress but didn't want to accept d dark dress had make-up stains inside , which we know nothing about the stain.items was returned the following morning to exchange size or credit amount back to account. What upsets us even d most is that the cashier and d store manager are treating us unfairly and just put this as a query. We want to be treated fairly. Because when we bought d dress no one check if d dress was stained or not but when size is a problem store check and accuses us of wearing the item. My questions is when as the item was returned the following morning and couldn't even fit me.

small size item bought store manager doesn't want  to accept and credit account

khanda Send email
 
Aug 29, 2016

sold a garment without a belt

Good Morning

Sometime in May 2016 I bought a dress at Truworths Rosebank mall from the Ltd Side, there were only two dresses left but different sizes, I took the one which was my size.
After I’ve worn the dress I realise that it had loops on both sides (meaning there is a possibility that it had a belt) but I didn’t pay much attention because the other dress which was left at the store didn’t have a belt as well, so I reckoned maybe it supposed to be like that.( it has a maternity look when you are wearing it without a belt so I use to wear it with a jacket in the past winter).

To my surprise I went to Sandton in Truworths the past weekend and I saw that the same dresses are back and they have belts around the waist , I went to Mall of the South and saw the same dresses with belt around the waists.

I have worn the dress already and I don’t want to take it back because I love it, but I feel I was misled as client into believing that what I bought was the complete package especially because I spend R500 on that dress.

I feel really disappointed because I paid full price for that dress which didn’t even have a belt and the sales people at Rosebank didn’t even bother to warn me or advise me that the dress was supposed to have a belt.

1. I feel that as a customer I was misled by Truworths Rosebank into thinking that the dress I was buying was complete
2. I paid the full price for that dress, and I feel I need to get the best service and wear the dress I love .
3. Truworths Rosebank was supposed to remove the dresses from the display the minute they saw that the belst were missing .

Also Truwoths Rosebank was the only place in which I saw those dresses , I think they didn’t have them yet at the other Truworths store so I couldn’t compare the dresses to any other Truworths because I hadn’t seen those dresses anywhere else,

I am very unhappy about this whole situation and I feel it won’t be easy for me to trust a product that I see first-hand at any truworths store because I might not know that it might me a reject product or something real.

Now I am stuck with a dress that oesnt have a belt and I cannot wear it summer because it needs a belt around the waist otherwise it looks like a maternity wear!!

This has really made me a very unhappy client.

The below is the information of the dress:

Style: 071
Dept: LTLW
Type: 8020
Supplier : 78388
Romantic Bay
Price : R499


I hope you will help me with my complaint .

Regards


Nokukhanya Ndaba
tel number: 0822968597

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