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Consumer complaints and reviews about truworths

sureya Send email
Mar 28, 2015

I ordered

I odered a jacket one week back and I seems like I'm not gonna get it and I went to truworths to ask about it but was told mybe its missing,but was told they are gonna request it help help help help I need that jacket
[email protected] Send email
Jan 30, 2015

They keep Debiting my account

On the 25 Jan 2015, I paid my truworths account at Sandton city R1500, my husband also paid my account R750. Truworths then debited my account on the 27th Jan 28th Jan and also my husbands account. I then called them on the 29th and was told there was a problem it was being sorted the money would be put back into my account within 48 hours. Which was all **** as on the 29th they deducted again from my account and also R750 again from my husbands account. Then I called was told I need to send bank statements for them to investigate. Why should inconvieniece myself when they are ******** money from me. I sent the banks statements and now waiting. Hopefully they will take this serious and do their job.
The person I sent it to's email address is [email protected] I want the R3000 you owe me back in my account and the R1500 you owe my husband back in his account stop ******** our money and making it seem like it's not a big deal. Sort you systems out and give me some proper honest service don't ****that all is sorted then I find out it's still doing the same thing and have to call you back again. Absolutely disgusted with truworths service.
mamosa Send email
Dec 31, 2014

Rudness,Bad attitude and Pathetic service

I went to truworths vaal mall on the 30 November 2014 around 14H00 to change a pair of shoes that was bought on my mom's account and when I ge to the till I was told by the operator I can not do the exchange in the absence of the account holder though I had a proof of purchase,then the operator called the supervisor and the supervisor told me the policy has changed and when I asked when because my mother was told at truworths at Sebokeng(Thabong mall)that if I don't like the shoes I can change them at any truworths branch and the supervisor instead of responding to my question she went like to the till operator in a sacarstic way“ mmm I dont want to loose my job because she wants the T shirt ,get her a manager).The store manager by the name of Simon came,I am still shocked even this morning that he is a store manager ,he was very rude,he gave me bad attitude eg when I ask him if the policy of truworths differs from store and his respond was,Its your opinion and I cannot speak on any one's behalf ,pathetic service“ininstead of assisting me he left me with the till operator and went to speak with his friends”I may not have an account with Truworths but I am a loyal truworths customer but as of yesterday I have a second thought about truworths
anneline Send email
Dec 24, 2014

poort service an return policy

i purchased an outfit from the truworths in the phoenix plaza on the 11/11/14 together with a pair off shoes. The following week i went into the store to return it an couldnt do so because i wasnt in posession off the receipt. I asked the cashier to view the prushase history but she stated that the systems where offline. the manager wasnt availlable to confirm this as he/she was too busy on what seemes a personal. I then went on the month end off november to a store in durban central and they stated that they only sell males clothing an id have to take this to the branch where is purchased it from to which i accepted. All this time no one informed me about a 30 day policy so on the 22nd i went into the same branch in phoenix an now i am told they cannot accept it due to a 30 day policy. The store manager didnt even come forward an explain, however the cashier who was like a broken record continously mention the 30 day policy: i am not someone to make an issue off something but i have no idea how you guys found this unprofessional mannaer to assit your clients. The items have never been used and further because each store has a target which is what i have heard from a sales consultant its now very difficult to return stuff. Leave alone my expierence upon visiting the big branch in durban cbd, the manager thier seems to be a maniquin because is never around the assist a single client upon my 2 hours waiting for him/her. I would like to return this clothing and i honestly i am pissed off now because off the reason why this colthing cannot be return. I am eagerly awaiting your call for some solution. My contact number is 0846253231: Id number is 8703170119086 and my name is Mrs A Naidoo. Thank you for your time going through my complaint.
mrs mavis henniker Send email
Dec 4, 2014

new faulty mtn cell phone

Mrs M Henniker. Phone 0823632489 acc 10100328667676 daughter wanted a sony m2 cell phone. I phoned truworths cavendish square on saterday 29/11/14 and ask the guy at the cell phone counter if they have. He said no, there is no stock. I ask if they will get stock in. He said he don't know, because its now festive. Without asking the manager or some one. I ask if they have the E1. He said yes. I went sunday and bought the E1. He explain that if there is something wrong with the phone within 7 days, the phone must be return to the store, and it will be replaced. Whenever my daughter use the phone it freeze and don't charge fully. On wednesday she took the phone back to truworths and told the lady at the store what is happening. She say she can't find any fault with the phone. They gonna send it to mtn for repairs. The fault must be identify in store. The guy did not explain that to me when I bought the phone. I phone the manager and complaints, the manager say, she is sorry bbut will speak to her manager in the morning. I said how can a new phone go for repairs, if it give problems in the 1st 2 days, then there is a problem with the phone. It will then give problems all the time. Mtn is the worst service provider. Truworths must end his contract with mtn and get vodacom on board. I am gonna end my account with truworths because I don't need any complications. If the customer only pay late then they phone. Gail the lady that assist my daugter at the store kept the original papers of the phone instead of making a copy. Give us the service we pay for. Treat all customers with respect. You are losing customers. I hope one of your professional staff wil give me feedback regarding this matter. Awaiting your response.
TTR Send email
Oct 20, 2014

Unprofessional debtors controllers

Payment was made to Truworths as promised. i received a call from Truworths debtors controllers the next day harnessing me as they could not trace my payment. i did give all details regarding the payment i made, controller was extremely rude. the same evening i received another call from a Truworths debtors controller harassing me and speaking to me in an unethical tone because she could not trace payment. i had to to go through all details with her for the 2nd time in one day which is totally unaceotable!!!!!! do trustworths not make notes on their system????? after all this the debtors controller cuts the call on me!!! this is not on we are the consumers who pay their salaries. this employee has no work ethic and does not know how to treat customers and should be dealt with accordingly. this service sucks!!!!!!!!
Ekebergia Send email
Oct 8, 2014

Wrong Cellphone Number

I am receiving demands via sms for payment on an account which I do not have.
bev Send email
Sep 28, 2014


Sept 20th I called truworths customer service to complain about the goldfield mall truworths store.How I was insulted by their rude store manager.I was told I be contacted with ref no17434 til this day still no hear of truworths my item is still left at store waiting for area manager call.unfortunately I am forced to go in that store as I luv the product and had no idea why the staff in that store is so dis engaged with customer as the leader has no sense of customer service.Confronts a customer with hand on hips with such an attitude and bad body languge made it feel lk I am the 1 been difficult I really felt insulted and embarress infront of customers.her behaviour was un acceptable she must control her odds instore and nt make it the customer problem.
kimmy.reddy Send email
Sep 5, 2014

gift delivery order

So i ordered a gift through the online delivery service on Wednesday morning.

1. I did not get an email confirming my order - just a pop up to say my ordered had been submitted
2. My order does not even show on ur online system - it shows as - "no orders"
3. Today - Friday - I phoned he call centre. A lady answer (I HAVE THE CALL AS MY CALLS ARE RECORDED) - I explained how disappointed I was in urls service, she cared a dam, didnt even apologize. Just told me to hold on - she is checking for my order.
4. Came back on the line - said she is still checking - put me on hold
5. came back - said the order is dispatched and will be del today or tomorrow


UR SERVICE SUCKS!!!!!!!!!!!!!!!

MMelissa Send email
Jun 18, 2014

Accounts deparment

To whom this may concern

I sent my account query online AND to [email protected] to NO Avail.

On Tuesday 27 may 2014,I paid R190 as per my account statement.

On the 9th of June, I received an sms that my account is in arrears - which I wasn't aware of.

On Friday, Friday 13 June 2014, I completed an additional payment anyway of R250 just in case.

How is it possible for my account in arrears and my statement didn't reflect arrears on 27 th May?

Why does your collections centre still phone me saying that my account is still in arrears after the 2nd payment too?

And lastly, the customer services is terrible as it's taken almost a week for

any of you consultants to return my call.

Please advise urgently and have a accounts manager contact me. Or provide alternative email address.
CliffordlionelDamons Send email
Jun 11, 2014

Warranty Assessment

I bought a Nokia Lumia 520 on account in Dec 2013. And on 14 May 2014 i handed in the handset with all its accessories as required for a warranty assessment. The lady that helped me ticked all including battery, earphones. usb charger, normal charger. After signing the form i was advice that it will took about 2-3 weeks. I visited the store on 31 May 2014 to follow up as i heard nothing since the 15 May. I was then advice that there was a call back on the phone as the battery was missing. The contacted me on my number but spoke to my wife during which she was advice that we need to bring in the battery. During my visit at the store on 31 May i nformed that it was the first time heard they looking for the battery and that they did speak to my wife about it. It was just strange that both me and my wife are working and each one has a cellphone. I was then advice that i must call the following Monday to speak to the lady dealing with MTN. On Monday, 02 June 2014, i visited the store again. The lady of MTN was there who attended to my query. She confirmed that she called my number and but spoke to my wife on both occassions asking that we should return the battery asap as MTN rejected the claim. I assured the lady that i handed everything as the battery was one of the defects that i recorded. She assured me that the store dont have my battery. I feel it strange that the form was ticked in my prescence the battery was included in the box, but somehow when she wanted to submit the warranty to MTN is was suddenly not there. She again said both the times she phoned me, she left a message with my wife. A bit strange that every time they try to contact me, she end up speaking with my wife during working hours. We worked at different companies.
Neverheless i again told that Truworths lost the battery and they should take responsibility. She then advice that she will talk to higher powers and try and secure a battery in order to re-submit the warranty assessment. To date no one have contacted me. This is unacceptable from Truworths. What if MTN rejects the claim due to prescription. What then. They should either replace it with a new handset or alternatively take it off my account. As i will not spend any additional cost on this phone. Clifford Damons
antoinette de greeff Send email
Feb 16, 2014

frustrating continuous smsses

My son get constant messages on his Namibian cellphone number for a Ms. Murokua who apparently lives in Lotus River south africa. He took it up on numerous occasions even with heaf office in CT. I also phoned CT several times. SA have 081 tel numbers. If it is a namibian acc it is 0026481 and SA 002781. Is it so hard for Truworths to understand it. Also thi ms murokua's account was in arrears yet she get more credit. What can we do to stop the smsses.

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