I have paid monthly instalment this month early on the same afternoon money was deducted from my account without my consent.

I am or rather used to be a loyal Truworths customer.
Being a rather busy single mom with a full time job I don't sit and reconcile my Truworths account every month!
I was rather horrified when I asked for a balance to see that Truworths had implemented what it calls a 'temporary credit increase'
due to the fact that 'I was such a good customer'.

When I asked them who gave them permission to do this, I was told that 'I signed for it' when I made a purchase. Strange thing though....I always have to sign a docket when I make a purchase! No one explained to me what I was actually signing and that Truworths (clearly for their own benefit) were increasing my credit limit without bothering to inform me, ask me or do the necessary checks to see if I could actually afford to repay the credit.

I am in the fortunate position of being able to pay it - and I have now paid off the entire account, but what I am wondering about is how they think it's OKAY to basically be able to cause people financial distress by 'tricking' them into slowly but surely increasing a credit limit????????????????????????????????? I am sure that is what we call 'reckless lending'???????????????

I tried...for WEEKS....to get a straight answer about this dishonest, unfair and devious process but all they do is send me silly responses that don't answer the question. I asked on the 2nd of Feb or the CEO's details and guess what.....I've just been ignored. I showed them how serious I am about this situation by paying off the entire balance....their response? The decreased the credit limit I was complaining about.

These people are getting away with causing financial distress to people that won't be able to pay them back and they seem to think that's just fine!

Well.....I don't.

I received a phone call at 5:12pm on the 30th January 2017 from an Indian lady who said she was from Blake and Associates, a debt collection agency, in connection with an outstanding amount on a Telkom line that I had closed in 2015. This was odd as I had only recently received notification that this matter had been resolved in my favour. After a heated discussion I put the phone down. At 5:38pm I phoned the same number +27(12)4503931 only to be told that this was Truworth's customer service line! I can only assume that someone who works in your customer service dept is engaged in some nefarious activity like fraud. It should be relatively easy to find the culprit. My mobile number is +27 794969614, my name William Sonnenberg, email: [email protected] I received the call from your customer service number at 5:12pm and phone back at 5:38pm. Presumably you keep historical records of who phoned whom?
I demand an explanation as to exactly what happened and hope I do not have to take this matter farther.

My account was opened 3 months ago, till date I have not received my card yet. Its not acceptable at all. Bad Customer Service. My cell is 0827975938. Regards.

I petro maswanganyi with id number 8910085799080,i would like to lodge a complain or dispute against truworths.
I lost my identity document on 2011 if i remember,and i reported stolen id,and after a year,i found out that a fraud
was committed with my id through truworths,and they demand that i have to pay for the account with i never had with them.
And again they requested that i must do an affidavit an send to them,which i did,but no one got back to me.
And now i got a letter for their collection agency which is MBD,and they also confirmed that they never got updated regarding
my query.That means they didn't attending to my problem and its affecting my name and credit score also.
so it seems like truworths not interested in following my case but having blind side eye,and forcing me to pay fraudulent account.
I need to challenge this matter and be taken further.

Please kindly have a look in my case and assist me,my contacts are 063 168 4411 and my office number is 011 681 1632/1

i would really appreciate for your res ponce

Thank you

good morning

I went to pay my account yesterday at the Vaal Mall branch in Vanderbijlpark yesterday(04/01/2017) and decided to check the baby's department since they have a sale, and I found a baby hoody(Naartjie) and it was among the items that were on sale and it had a red markdown sticker on it for R 149.999.
I decided to buy the hoody so the cashier scanned the item but when I was about to sign I realized it scanned the wrong price so I asked him then he called someone(supervisor they say) his name is Hloni didn't even greet me or anything just said to me the sticker is on the wrong label so the item is not markdown and I'm not going to pay the markdown price.
I said to him but it has a markdown sticker and it was among the markdown items, rudely he told me I can go ahead and phone head office and I must not dictate him on how to do his job.

as far as I know a customer pays the price that's on the item and I'm not willing to pay more than R 149.99 for that item and I want it(its the only one left in the store)

can somebody please come back to me regarding this.


regards
MS Dlomo
082 265 2953

I have been a loyal customer for many years. Your company has blacklisted me for no reason as my account is in credit. This has a bad effect on my credit rating as I own two successful companies. After phoning to sort out your mistake I spoke to a lady by the name of Phumza Sitemela who works in Cape town at your credit department. All I can say is it was like speaking to a two year old. I find the whole situation very unacceptable as I have lost credibility with my business banking. Please advise me how you would like to proceed with this matter as I find it completely unacceptable.

Ongoing unwanted emails received from [email protected] every other day, in spite of the response received from [email protected] last August, see below:

From: [email protected] [mailto:[email protected]]
Sent: 29 August 2016 12:36
To: Peter Dini
Subject: Truworths
Good day,
Thank you for your email.
Kindly be advised that your request will take effect within the next 2 - 3 days as we have forwarded your query to the relevant department.
Kind regards,
Aashiqah
Customer Services Consultant
www.truworths.co.za

20 August 2016, my phone broke. I had an insurance with truworths, so went to the store and claimed. I filled in all the necessary forms and was told that my phone will be fetched from the given adress within 7 days . It was only fetched in October.
Since it was fetched for repairs, I'm struggling to get progress report. Every time I call truworths, they make me hold for hours before they can respond. When they answer, they tell me they have been trying to call me, which they have not. They say they are not sure how far they are with my phone, so they will call me back to inform me of the updates.
It's been 3 months, I have been calling every week. In those 3 months they have been deducting insurance instalments in my account, but I still don't have a phone.

I bought a legging at Truworths in East Rand Mall around the past winter season, a month after the legging started to developed some holes at back and in one side of the leg, well i kept the legging i stopped wearing it due to the holes after three months i decided to take it to the nearest Truworths shop closer to me in Vosloorus, the lady took it and told me that they will take it for valluation if it was a factory damage or my fault, a week after the store called saying that i must go collect the legging because it is not the factory fault for it to have some holes. I got so upset about this the fact that a paid R199 for the legging and after two months i can t wear it anymore. Thule Ndimande 073 365 2252

I ordered something through your store for delivery. I was told it will take 5 working days. Its now 3 weeks later. My account debited. No delivery. No explanation.

I bought a dress at mall on Maponya on the1st of October 2016. I only worn it once when I realise that the stitching was not well made. I went to Orange farm the store manager Nozuko said I must exchange as I didn't find the same dress I was looking for she told me I cantVh return as she can't trust any customer that comes and complain about the quality which means I might be lying. Vhutshilo Mampheu 0798611259

I bought a an Alcatel Pop Star phone on the 30 August 2016, and returned it on the 1 September 2016. The Consultant , one Lerato said the phone had scratches and I disputed that because the phone had no scratches, it was practically new because it was hardly used due to the fault. She sent the phone in for repairs since it was faulty and refused to credit it - against the policy as I was told on the buying the phone that if returned within seven days it will be credited.

It was only on the 28 September that the said Lerato telephoned and told me that the phone was exchanged for a new one and I told her that I had bought a new phone and she must credit the new one , she still refused and referred me to her manager , one Ms Hanley Le Grange who also refused to credit the new phone.


This is a terrible service , if someone does not reply to my complaint urgently , I will take this complaint further.


Khutso Masenya - 0843837747

I am a 62 year old lady...I have been dealing with Truworths for overs 37years. I buried by Father on the 9th September and are still
grieving from this tragic loss. I received email correspondence from Truworths on 13th September 2016 requesting an outstanding amount of R520.00 (R260.00 for the month end of August and R260.00 for the month end of September? Gee, how does this work? I paid almost double the amount I owed the last time I visited the store. Then I received a reply from their "QUERY" department stating that my query had been noted?? Ref AR93849....on 13th September. This is not a problem...I do owe money to Truworths but since then a have been harassed every morning when I start work...on my cell phone....if I don't answer this call....I am contacted on my company land line immediately.....the same story....like it's read from a script.I am trying to recover from a traumatic experience and really don't need to be harassed on a daily basis...why am I been hounded for such a pitiful amount..I am not going to leave the country either...I will pay each and every cent I owe....but don't make me feel like an absolute criminal......MA BROWNING

Account Number: 10100344864422 XE WILLIAMS
On 2016-06-30 I think I paid my account in full and there was no outstanding amount. On 2016-07-02 I went to Truworths stores to enquire about the account after I received a call from VVM Lawyers from Johannesburg telling me that I am owing them an amount of R600-00 of which I don't know nothing about that. One of the staff members helped me to phone without success.

Today 2016-09-13 when I arrived at home I received a letter from Van de Venter, Mojapelo informing me of the arrangements I have made to pay a sum of R1134.03 that is a balance. I never came to agreement with nobody and I cannot pay the same account twice and I requested Truworths in Zevenwacht, Cape Town to close the account with immediate effect.

Attached, find the slip I have received on the day 2016-07-02 which confirms no outstanding account. Before I can forward this matter to the ombudsman I just want to hear from you what is going on because I don't owe you anything.

Thank you

Xolani Williams
083 3134 123 / 021-360 4823
[email protected]

My husband Bought Some items for me at truworths store at protea glen in soweto on 01/09/2016 Around 17:00. I got home around 19:30 to receive the gift 🎁 from my hubby. Unfortunately two of the items he bought me were not fitting because of small size 34. One item was white dress and other item was a dark colour. Truworths store manager only did a credit note for white dress but didn't want to accept d dark dress had make-up stains inside , which we know nothing about the stain.items was returned the following morning to exchange size or credit amount back to account. What upsets us even d most is that the cashier and d store manager are treating us unfairly and just put this as a query. We want to be treated fairly. Because when we bought d dress no one check if d dress was stained or not but when size is a problem store check and accuses us of wearing the item. My questions is when as the item was returned the following morning and couldn't even fit me.

Good Morning

Sometime in May 2016 I bought a dress at Truworths Rosebank mall from the Ltd Side, there were only two dresses left but different sizes, I took the one which was my size.
After I’ve worn the dress I realise that it had loops on both sides (meaning there is a possibility that it had a belt) but I didn’t pay much attention because the other dress which was left at the store didn’t have a belt as well, so I reckoned maybe it supposed to be like that.( it has a maternity look when you are wearing it without a belt so I use to wear it with a jacket in the past winter).

To my surprise I went to Sandton in Truworths the past weekend and I saw that the same dresses are back and they have belts around the waist , I went to Mall of the South and saw the same dresses with belt around the waists.

I have worn the dress already and I don’t want to take it back because I love it, but I feel I was misled as client into believing that what I bought was the complete package especially because I spend R500 on that dress.

I feel really disappointed because I paid full price for that dress which didn’t even have a belt and the sales people at Rosebank didn’t even bother to warn me or advise me that the dress was supposed to have a belt.

1. I feel that as a customer I was misled by Truworths Rosebank into thinking that the dress I was buying was complete
2. I paid the full price for that dress, and I feel I need to get the best service and wear the dress I love .
3. Truworths Rosebank was supposed to remove the dresses from the display the minute they saw that the belst were missing .

Also Truwoths Rosebank was the only place in which I saw those dresses , I think they didn’t have them yet at the other Truworths store so I couldn’t compare the dresses to any other Truworths because I hadn’t seen those dresses anywhere else,

I am very unhappy about this whole situation and I feel it won’t be easy for me to trust a product that I see first-hand at any truworths store because I might not know that it might me a reject product or something real.

Now I am stuck with a dress that oesnt have a belt and I cannot wear it summer because it needs a belt around the waist otherwise it looks like a maternity wear!!

This has really made me a very unhappy client.

The below is the information of the dress:

Style: 071
Dept: LTLW
Type: 8020
Supplier : 78388
Romantic Bay
Price : R499


I hope you will help me with my complaint .

Regards


Nokukhanya Ndaba
tel number: 0822968597

My installment on truworths is R840 but only paid R700, I received a call from then & I spoke some lady about arrangements on how I could pay since I could only afford R700 every month. I couldn't believe how I was shouted at as If I was her daughter. Once I'm done with my installments I'm closing my account & would not want anything to do with Truworths.

I'm very appalled by the level of service received from the Truworths in Polokwane on the corner of Landros Mare. I bought a cellphone on 12-08-2016 for my daughter. In ten minutes of purchasing the mobile my daughter rang me and it turned out that the mobile I had bought was not the right one. I returned to truworths and communicated that I had purchased the wrong phone. The response I got from the staff members was repulsive. The attitude given was extremely disrepectful. I then contacted the truworths contact centre where I was assisted by a lady by the name of Lindiwe. She communicated that a mobile could be returned at the store after 7 days of purchase. I returned to the truworths store where I dealt with a lady by the name of Jane. Jane has to be the utmost disrespectful shop assistant I have ever dealt with. She told me to return the "damn phone " to a store where it would be exchanged because truworths does not do any exchanges nor does it take phones back after purchase. I'm extremely disappointed in how this matter has been addressed. I would like this matter to be addressed urgently as my daughter needs a new phone and as a parent I need to communicate with my daughter at all times

Good day

My name is Zanele Nyembe I have an account with Truworths, acc no 101 011 01 6620 11
Due to the fact that I was unemployed I fell behind with my payments which lead my account falling into arrears.
My account was then handed over to the MBD credit solutions by Truworths for colletions, i had no problem with that.
fortunate enough i got a job and started on the 1st of June 2016, which i explained to Truworths and MBD that i will make my payment month end June 2016 when I get recieve my 1st salary, and that I couldn't afford the full balance but i can pay a R1000 a month till i settle my account. I then made an arrangement with MBD to debit the 1st payment of R1000 on the 27th June 2016 which was done and I was happy. I was then called again by a lady from MBD mid July I again arranged with her to debit my account for 2 month being 27 July and 27 August 2016 for the amount of R1000 still because that's all i can afford, but that was not done. I was then called by another consultant from MBD towards end of July 2016, when i told her i had already arranged with somebody for a debit order she told me that was not done, i then arranged with her. This time we had arranged for 3 months, which is July, August and September but that wasn't done either. my account wasn't debited and i had arranged for a debit order. the next thing I receive threatening SMSs from MBD and Truworths, can something be done because this is unacceptable. I have transferred R700 to my Truworths
account today the 2nd of August 2016.
May I please have a competent consultant to call me so I can arrange further payments.
This whole thing is causing me unnecessary interest charges as i have arranged.

Thank you

Good Day

After nearly waiting 2 weeks for a Jacket that I bought Fashion request 11042044 I packet my jacked for a function in Cape Town. When putting the jacket on 2 buttons just broke off. It is like cheap buttons that is unacceptable for the price that I paid for the jacket.R1200.00 Can you please give me a solution on what to do as I really like the Jacket but I had to wear a scarf to cover the broken buttons. Can you replace it or must I put on better and stronger metal buttons. Will you be able to give me credit on my account. Please let my know as soon as possible. This is the first time that I had any problems with Truworths clothing and I hope that we can sort this matter out ASAP Kind Regards Sonja Henning, Cell: 0795478833

I am so fed up with Truworths Somerset Mall and Truworths Head Office’s service or rather let me call it the NO service. I returned a clothing item that was torn (factory fault I discovered the first time I wore it) and as they had no such item in the store. The employee assisting me promised me that she will be able to order it from another store at a cost of R40 and it will be delivered within 7 working days. I asked her a few times if she is sure I will get the item, otherwise I will take it in to get fixed. She promised and said they will call me when it arrives. That was the 20th of May. I called a few times and every time it is the same story – delivery problems, or not sure what is going on. Called probably 5 times and every time they say they will call me back. Well I am still waiting for that phone call. When I received my statement I saw that I purchased something at Malmesbury. To be honest I have never been there in my life, so I contacted Head Office to enquiry. They informed me it was the item that was ordered from that store (that happened on the 18th of May). Head Office said they will make an enquiry and get back to me. They didn’t, so I called them again. Once again they said they will get back to me within 24 hours. No surprise – that didn’t happen. So I called 3 times and I have given up. There is a charge of R520 (for the jersey which I never received) and R40 (delivery fee) still on my account, for items and services I did not receive. When are they going to correct this error on their side or just call me back??
Pathetic. I have been a loyal Truworths supporter all my life, but after this service I doubt I will never buy anything there again. They just don’t care about their clients. I just don’t know what to do anymore. Calling doesn’t help. Head Office is of no assistant and does not care.

Fashion Delivery terrible service

I have placed an order at the Truworths in pavilion for a shirt to be delivered to my house, its been more than two weeks and i still have not received the item yet i have been charged. The last time i had ordered a sandals it took them three weeks to deliver and they delivered a shoes instead of the sandals. This is terrible service, i have called in several times to head office only to be placed on hold and transferred from one person to another. How does it take almost two weeks just to receive the item??????

Style no: L100124 was purchased on 29/09/2015. Was worn for the 3rd time on 10/04:2016. When gotten home,realise the flower patern(leather) is torn. I know the policy states 30days but I would like a refund or return to be done..as I am very unhappy with the qaulity of product. I would just like a positive outcome in satisfying my unhappiness as a client.

Please contact me on 0849291237

Regards,Madeleine Kennedy

Went to the store at the V&A waterfront in cape town. When walking in the security immediately followed me and my husband like we were the only people in the store. Never felt so victimized in my life. We were actually there to purchase goods. I did verbalise to the staff that his making us feel very uncomfortable. We were not the only people in the store. Does not mean I'm colored I'm a thief. Me and husband are honest people with a honest living.