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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

ZumaC Send email
Aug 19, 2014

poor service

Your service fromm call centre is shocking
Chosen1 Send email
Jul 21, 2014

Bad Service

Yesterday me and my husband went shopping at Gauteng Johannesburg THE GLEN mall it was 16:55 the door was still opened, as soon as we walked in two sales assistance (ladies) who were standing by door immediately closed to door, one told the other that they had already packed for the day and they don’t want me and my husband touching the clothes because they will have to clean up after us. Also claimed that its 17:00 they are going to take their bags and go home leave us there because they are tired. We continued shopping but then security and the two ladies followed us around, retouching the clothes we touched etc. We left with a lady who was ready to pay for her clothes but because of their attitudes left them there. they made our shopping uncomfortable and plain awkward. They were rude. My husband and I are going away for the weekend we couldn’t even shop for the clothes we need because of them. Please take your staff for customer services lessons before you lose loyal customers
mushai Send email
Jul 14, 2014

Damaged boots

My name is Mugodo MV, Acc no : 10100152930359
I have been using Truworth account for more than 20yrs, on the 20/06/14 I bought a pair of boots for the amount of R1499,00.The 2 strings that were seemingly attached to the boot by glue become unattached to the boot and the elastic attachment on the other boots where showing some signs of worning out.I took the boots to Thohoyandou store wherein i was told to wait for the manager as she is still receiving stock and when she later come out, I showed her the boots and tried to reason with her and she told me there is nothing she can do,I will have to wait for a month for my boots.I asked her how am i going to cope without my boots for the whole month in this winter, and she told me she did not know as she does not work with damaged product only the quality people in Cape Town will attend to my problem.As a customer i felt i was not treated fairly and i also felt that the procedures of dealing with the damaged product are also not fair for the customers who had to wait for the whole month for a positive respond if lucky or negative response for that matter??
My contacts:0728960578/0827840989
Bhekakuphi Send email
Jul 2, 2014


Please check this account for me,it was closed but still deducting from PBC ADMINISTRATION.Check and arrange backpay,make sure it taken off from the list of my creditors.Thanks.
need help Send email
Jul 1, 2014

no help from truworths

i bought a pair of underwear at truworth pinetown on 19 june 2014, when i noticed in two days that they are tearing and the cotton is loose , i returned them on the 28 june 2014 i was told by manager that there is a no return policy on underwear , she is prepared to exchange them , but in her store i had no size , and she told me that it will take up to 3 weeks if she can request from the other shop and she can not send me to go and collect from the other shop. she refused with the area manager number and gave me the call centre number to use out of her shop as she said she can not help me . when i use my cell phone to call , the guy said she can not tell the store what to do , she can only take a complain , she than gave me his manager (Widaad) who register (referance 15986) my complain and i was told they will come back to me within 48 hours , but it now after 96 hours no one has called me . please help 0826465668. and
Ambrose Send email
Jun 28, 2014

Refunded Item

On the 21st March 2014 my mother in law purchased a denim jeans for my husband as a gift for his birthday. At the time we were staying in JHB because of my job. He tried on the pants and it was too small. So we decide to take it to our nearest truworths store for an exchange. Unfortunately Truworths Man does not cater for the XX men so he couldn't find anything that he liked and we asked for a refund. The lady at the counter explained that they cannot refund the item as my mother in law purchased for the item with her credit card and its Truworths policy that the card holder must be present for refund items on cc. We took the pants back and decided that we will return it when we back in Cape Town. 3 months later we drove straight from the airport on our return from JHB and drove to my in laws who resides in Vredenburg as we are here to say hello and visit for the weekend before we go back home.

Luckily we have the pants in our suitcase and decided that seeing that we are here, we go to Vredenburg, Weskus Mall to exchange the pants at the store where it was purchased. At the store, the cashier very friendly explained that Truworths has a 1 month return policy which means no cash back. So we said, that`s fine, we fully understand but there is nothing in the store that he likes, can we get a voucher in return. ( Take note, that none of the people in the store wheres a name badge even). So this guys who we assume is a supervisor came to the desk and explained us the same story we received from the cashier. We asked ; " can we get a voucher in return then?" He`s response he needs to find out by the manager. We asked to see the Manager. She comes and explains to us the same thing. So we asked again, can we get a voucher seeing that according to Truworths we only have a 1 month to return the item back for a full refund. we don't want the money back , just give us a voucher instead. She immediately gets snobby and says: Well, there is nothing i can do". at this time, i was getting a bit annoyed because How can this manager just tell a customer that there is nothing she can do? She raised her voice, we raised our voice and she is the one to say first: " NO need to get rude with me". Now at this stage i havent even begun to be rude to her. I get the feeling and impression that she is racist because my husband is white and i am coloured and we gay. Her whole attitude changed when i started talking to her and she became very dismissive towards me.

I asked for the name and number of the Area Manager and i was told she is not allowed to give it. If she was a well trained manager, she would have said: " let me contact my area manager and find out if we can give you a voucher or not" instead she just dismissed the whole thing. We left the store and left the pants in the store with tags and everything still on at TRUWORTHS MAN - 561. This is the worst service i have ever received at any TRUWORTHS STORE. As a long supporting customer, this is the service i have received?Is this how Truworths deals with customer complaints instore?? When phoning the Customer Service Number on the back of the slip, i had to wait 30 minutes before some one answered. Now i understand why your Support Service is so busy because of all the complaints you get. If the pants was damaged or even the tag removed, i would say, i fully agree with the store manager but everything is still intact on the pants. The tags,, the price tag everything. she blatantly dismissed us and didn't even make an effort to assist us. I want answers and i want Truworths to address a personalised apology letter from this Store Manager at Branch 561 to myself and my pensioner Mother in Law, (who lost R399.99) apologise for her rude behaviour. I was a Store Manager for 6 years in a retail company and i have never ever experienced this type of behaviour and never treated my consumers like this. The Customer isn't always right, but whats right is right and whats wrong is wrong.

I hope that somebody will get back to me on this and my faith in Truworths be restored.

Ambrose Terblanche
Lindokuhle Send email
Mar 14, 2014

Inconvinient Service

I've open a Truworths account earlier last year but I never got a Truworths card thought I now requested it twice but still can't get it ever since I opened that account I use my Identity Document to pay and buy products and I'm totally not happy for using my ID because it getting damages bit by bit everytime I use it.
TUMI Send email
Jan 29, 2014

Minstreatment by the store Manager

My Name is Boitumelo Matloko, account no 10100167920244.
Contact Details - 082 687 2471
On the 23rd January 2014, I called Truworths Vaal Mall, spoke to a lady by the name of Palesa. I requested her to set aside a DH skirt for me, susequent to that i called Head Office ( Wazilwa - 021 4602982) requesting her to process the item through fashion delivery . Wazilwa then called me back allerting that Vaal Maal is saying the item is damaged, i assured her that i am willing to buy the item as is due to the fact my intention was to alter the item. The item was size 40 as 38 and 36 was sold out. my right size is 36.

I have been continuously calling Vaal Maal to find out about my garment, i was send from pillar to post. This morning i called the store again and spoke to Palesa personnaly who displayed a don't care attitude towards me, to add salt to the wound the manager also took the line from Palesa and displayed the same attitude. He even gave me his full name and work number if i want to report him. His name is Simon Makume - 9213627.

I am really frastated by the attitude displayed by the manager at Vall Mall, more especiaaly if its true that he is the manager. All i am asking is for Truworths to source the below garment for me due to the fact I bought a jacket already for that skirt, unless i be given authority to the return the jacket even though the time has lapsed.

Item No Style 1930, Type 227

Malotanaj Send email
Jan 5, 2014

Truworths sold me a DAMAGED MTN cell phone

On the 13th of December I bought a blackberry and Nokia for teenage cuzins that were visiting me before Christmas. The Nokia works fine but the Blackberry did not work we were told we have 7 days to come back to the store if the phone did not work and we came back 3 days later where we were told we should have come back the same day. Truworths happily took my money and told me that I damaged the phone. This is unacceptable as they sold me a damaged phone. I am not a technical expect when it comes to phones but if its damaged and they want to hide behind technicalities it is unfair practice to steal customer money.
Dorah Send email
Mar 20, 2013


Good day. I have an account with Truworths which I last paid an amount of R400 towards, during December of last year. I just want to enquire whether I'm blacklisted or not. I'm currently looking for a job at a bank and would like to know whether my recent non payment will affect me getting this job. please reply at email [email protected]
ndumiso.mkhize Send email
Mar 14, 2013


hi, imNdumiso and i happened to have an account with truworths that ive never openned before, reasonbeing the fact that someone openned it using my id. Last year November i submitted to Truworths@ the Pavillion in westville an affidavit that had a case no. as well. Please reply to me on 0838636442 or via my email [email protected]
User929689 Send email
Apr 10, 2012

Payment arrangements

To whom it may concern I was a holder of a truworths acc that later went to arrears two years ago it was paid up to my suprise my name hasn't been cleared up to date.l recently went to truworths to inquire what to do'l was given a number of the attorney who handled my acc, in return the attorneys told me that they did send me a clearance letter on my e-mail acc but to my suprise l did not receive that e-mail on the 11 of sep my e-mail add is [email protected] and my I. D no 7606076368080 pls this has ruined my name.l need your help at list to have that letter resent to my e-mail add. Thank you.
User923977 Send email
Mar 26, 2012

Payment arrangements

Good day I had an account with Truwoths and finished paying it. I realised now that I have an outstanding amount of R100 which is registered as a default on my account. I cannot understand how that is possible because I personnaly went in and payed the full amount directly at the store. Please assist my ID number 7806230425087. Please provide me with a clearance letter.

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