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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

Nicholas Send email
 
Nov 27, 2015

Service

I waited 30 mins to get some help and I asked the cashier to call somebody and she never called anybody
dmelato Send email
 
Nov 11, 2015

uncomfortable shoes

I purchased shoes from Truworths which I loved for my cousins wedding . wore those shoes for half the day due to the discomfort I experienced. I love the shoes but my feet are in so much pain . Spent 500 of my hard money and now when I reported this I am told that because the item has been wore they will not refund me . I am very upset as this is the worst form of customer service


A huge reputable company tells its investors to go screw themselves. I need a response from a store manager as I will not have my money wasted due to low quality . 079 336 7062 Dineo
michelle1970 Send email
 
Nov 11, 2015

account

Truworths have terrible attitude especially with regards to payment. I phoned to request a change in payment terms from 6 months interest free to 12 months with interest and was told it can not be done..with attitude. WHY cant it be done? Payment is still received and with interest. I missed one payment due to unemployment and asked for a payment arrangement for the missed payment and it could not be done, basically demanding the full amount. I requested to also make weekly payments from my weekend job and was told to phone in each week to confirm what I can pay, even after I confirmed an amount with the agent this wasn't good enough and I was still asked to phone in each week. How freaking ridiculous! As far as I am concerned, Truworths charge over the top prices for clothes that do not last! I have bough several hand bags that didn't last longer than 6 months. I have been granted 3 credit limit increases because I have been a good payer and bought frequently, now that I need assistance they can not assist. I am also shocked at all the bad reviews from several customers. I will now close my account with this greedy, self centered company.
Hlohi Send email
 
Nov 6, 2015

TRUWORTHS FRAGRANCES

Never again will i buy fragrances at Truworths,

The fragrances have no smell at all, you apply it and after a few munites there is no smell. i thought maybe it was the brand so i bought another one, that one didn't have a small as well the consultant told me to get Bvlgari the smell last but believe me no smell.

your fragrances are so expensive but FAKE.

ive been a loyal customer but no appreciation as you selling us fake products..

regards
A Rasegwete
Acc no: 10101108106548
074 769 4401
carloshandu Send email
 
Nov 3, 2015

truworths internal fraud

Good day.. im really disappointed by such a big company.. last year I applied for an account with you guys and you gave me sms feedback that I qualify for close to R2000, well that was way little credit for me to take.. so I didn't collect the account at the store... a year later I discover that I owe you guys money..hell no.. I haven't collected any card and I javent purchased anything from you with any account.. aside from the uzzi boots I bought cash and they didn't even last 3 months. I wrote an affidavit, took it to your branch in Durban The Wheel for you to do internal investigations. But you still have me in the bereau.. you are decreasing my credit score.. I even wanna sue you guys right now...because I couldn't even get my current job because of you.. I owe no one money and fix your thing my ID number is 9212245747086
Francis Blackie Send email
 
Oct 29, 2015

Exchange of clothing

Where in the terms and conditions does it say that truworths cant't keep a clothing for you for more than 2 days.
Madelein du Toit Send email
 
Oct 24, 2015

Truworths South Africa

Today, 24 October 2015, I closed my Truworths account after 14 + years.

I thanked the staff at the Bedfordview Bedford Centre for their friendliness and professionalism.

But, I just could not handle the ongoing calls from your account department claiming that I did not pay the latest amount and needed to make other arrangements to ensure payment. Explanations and patience from my side were to no avail, the attitude was clear from 3 (three) different call centre contacts: pay up or bail out.

The bigger picture is this: I have always (and I mean ALWAYS - please check my account history) paid more than the monthly amount asked for. I have always (once again, please check the history) paid up what I owed in 6 months time.

I understand we live in difficult times, I also understand YOUR bigger picture, but seriously? Has it EVER been necessary for Truworths to shout at me specifically for non payment?

A casualty of war, I may be, but thank goodness no more phone calls, text messages or emails with attitude. Life in SA is stressful enough right now.

I shall miss the Bedford Centre staff in Bedfordview.

Madelein du Toit
TINA@KIMBERLEY Send email
 
Oct 21, 2015

A very disapointed customer

I have been a loyal client to Truworths since I’ve been a teenager (I am 34 now). Truworhts has always been my favourite clothing shop, since the clothes are off good quality and always very fashionable.

Since I’ve been a teenager my mother has spoiled me every year with a birthday present, being clothes from Truworths.

Every year she would send me with her Truworhts card, accompanied with a letter giving me permission to buy on her card, a copy of her ID and my ID. Reason for this being that she can obviously not choose clothes on my behalf. Every year the letter was correct and Truworths had no problem with me buying on my mother’s card.

Yesterday I went to Truworths, chose some outfits for summer and found the most beautiful outfits one of which I was suppose too wear to my daughters price giving, but to my great disappointment the letter of permission was not accepted by your Manager: Shop 72, Diamond Pavilion Mall, Oliver Road, Kimberley, 8301, Northern Cape, South Africa

I pleaded with her but she just refused to assist me. When my mother applied for the account she filled in a form with her ID, her cell phone number etc.

I pleaded to her to phone my mother, but to no avail. My mother is on holiday at the West Coast and is no where near technology to send another letter.

When I asked her if she can keep the clothes for me until my mother returns next week, she simply replied that she may only keep the clothes for 2 days. I almost cried.

In what world is that financially viable for Truworths? I simply can’t understand this and I am extremely disappointed and upset. I felt like she was treating me like a criminal and there were lots of customers behind me in the line. This was a very embarrassing experience for me; I feel that you should teach your Managers to treat your customers with respect. I definitely did not feel any respect coming from her and she made no effort to assist me.

I felt that I should share this experience with you and I hope that you will respond in some way for me to feel that I could ever return to Truworths.

Regards
A very disappointed customer.
Tina van der Merwe

vdmt@telkomsa.net
Malcontent Send email
 
Oct 6, 2015

Unethical conduct & appalling service

After receiving SMS'e for more than 2 years saying I must activate an account with Truworths and will get R300 in discount vouchers, I eventually did so in February 2015. I made two purchases: 11 March and 12 March. It was then when the R300 vouchers came in dispute and all sorts of terms and conditions came into effect (standing at the cashier obviously with a queue behind me) - terms and conditions that I was not informed about at time of opening account. Turns out, you have to ask them to redeem the voucher (it doesn't automatically happen). And all sorts of other criteria like only R100 per month is allowed, on a minimum spend per purchase, etc etc.

On the 12th of March 2015 my voucher-issue was resolved after the branch (Ladeside Mall, Benoni) called Customer Services. They, in turn, guaranteed me that they will honour the full R300 in discount vouchers on the purchases made the 11th and 12th of March. Matter closed, move on with my life... but, then my nightmare began.... fast forward 5 months and 100's of emails later...final decision by Truworths' Credit Department was to honour R200 only (this was yesterday, after much confusion around whether it would be R100 or R200). Point is: it is not R300 as was promised when I opened my account and when I spoke to Customer Services on the 12th of March.

Today, I get an email (in response to a hellopeter.com complaint) that they are prepared, as a "gesture of goodwill", to give me 2 x R100 vouchers, BUT I must purchase at least R350 worth of goods by end of November and a further R350 by end of December. I do not see this as a gesture of goodwill. I see this as a slap in the face and a sneaky attempt from Truworths to turn an unfortunate situation into their favour by getting a distgruntled customer to spend even more money at their stores. I don't want goodwill and favours, I want Truworths to honour their obligation in terms of the initial vouchers.

In the bigger scheme of things, the amount in dispute is neglible. I have spent more energy on this than what it is worth. But there is a principle to this and because of this, I am taking the matter further.

1) Just how transparent is Truworths in their advertising campaigns? Are customers made aware of the terms of conditions when they open accounts based on these marketing campaigns?
2) Why don't they deliver on promises?
3) Why do they give you the run-around and pass the buck for 5 months? (Is it a tactic to hope you will just leave it? Is that how disputes are dealt with? Is that what a customer is really worth to Truworths?)
4) Why does a corporate such as Truworths, with the amount of resources they have, not bother to get to the bottom of an issue? But rather spend all their time and resources in snubbing a customer, brushing them off with: case closed, take-it-or-leave-it-attitude? Does the customer not at least deserve benefit of the doubt?
5) Why when asked that a matter gets resolved amicably through an internal Truworths process, the request is ignored? Leaving a customer to find (and spend more time, energy and money) other ways to deal with disputes? What could have taken 1 hour has now gone on for 5 months (longer now since I am lodging the dispute externally and at an expense to myself - which none of the vouchers will actually cover in the end)?
6) Is ignoring an initial obligation by replacing it with new terms and conditions really "goodwill" or breach of contract? How is this ethical, or even legal?
7) What is the purpose of the recording conversations, other than when it is to the benefit of Truworths? They decide when and which ones they will listen to and use to their benefits. Stuff the customer.

PS: In the last 5 months, services@truworths.co.za ignored all of this (leaving the whole matter to credit@truworths.co.za - I use email addresses, as this is how Truworths corresponds: faceless and nameless and customer-serviceless. I once asked a person on the phone who I was speaking to her details and she refused to give me her surname (it is not Truworths' policy). But when they want your details for opening an account, they want all your information and they pry into your personal life. When you query something later on, the first thing they ask is: who did you speak to (name and surname), when, where etc. Apparently what goes for the goose does not go for the gander.

Debbie Mortinson
dmortinson@gmail.com
mdundlovu8@gmail.com Send email
 
Oct 1, 2015

Fraud on my account 10126100046735

Good day,
I am a very disappointed customer of truworths.
Today I went to pay for my account and to my surprise my debt was R9000 more than what I am aware off.upon enquiry I was advised that someone is using my id to buy on my account.
to my shock this is very disappointing because I am of the opinion that you have a proper verification in place.now I have to run around opening cases and what not due to your incompetence.
I hope someone will invesigate the matter properly.i also demand that I be sent a thorough statement with the actual transactions.

kind regards
MDU NDLOVU
Strydok Send email
 
Sep 29, 2015

Bad Customer Service

I ordered goods online from Truworths on 9 September 2015. ORDER: EWGS5QHCAY

To date the order has been duplicated, double billed AND not delivered.

I received bad service from Kashifah, Lindelwa and Waagied.
Shannon tried to assist, but was only able to register my complaint Ref 24291. She also preferred to close my account.

Please help. It does not matter to whom I speak, they are unable to help or cancel the sale. They can only cloce accounts

Karin Strydom
Acct 10100164605836
Cel: 083 556 3803
RAJA1 Send email
 
Sep 27, 2015

FAILURE TO NOTIFY IF ORDER HAS BEEN RECEIVED

Hi.My name is Mr R Pillay.On 20/09/2015 I went to Truworths at 203 Church Street Pta and ordered a sneaker.I was told that it would be at the store by 28/09/2015 and that I would receive an s.m.s regarding this.On 27/09/2015 I tried calling the branch from 09h00 until 11h00 and the telephone was only ringing.I called the Truworths Customer Care number and was told that they are also trying to reach them on their landline but to no avail.Surely Head Office is suppose to have the contact details on management at their branches.I don't want to go all the way to the store to be told that my goods did not arrive.This is really poor customer service.Truworths should rather spend their money on training their staff then to send s.m.ses
to customers reminding them to make payment after the payment is done.

R.Pillay
0839666195
khanyo Send email
 
Sep 23, 2015

trueworths musgrave

my name is nokukhanya shoyisa

I bought an mtn white sony experia from Trueworths Musgrave on 20th of September 2015 and within one week the phone was giving me problems, finishing up the battery, and airtime even if there are internet bundles.
I went back to trueworths westreet after going to mtn and checked my phone.at mtn they said no the phone was faulty I must take it back to trueworths. I did exactly that and the guy from trueworths did few things on my phone and said no the phone is ok. on my way home I purchased R30 mtn airtime and I recharged and after an hour the airtime was finished again. i had to go back to trueworths and the lady (malsha) from Musgrave said I must come to Musgrave and I refused because they said I can go to any trueworths if there is a problem since i'm staying in Vryheid, luckly I was still around so I went to west street.
i'm very disappointed to trueworths, they refused to cancel the transactions or give me another phone.im so furious and I'm going to take this far. the world will now that you are selling fake and Chinese phones at R1500 just because its trueworths and fail to satisfy your customers. according to costumers act you must make returns within 7 days and worse now the act has been amended to 15 days.im going to take this far I promise you. and you will pay me every cent I'm going to spend.
mokgadi Send email
 
Sep 14, 2015

Truworths

I had an account with Truworths I couldn't pay the handed me to their lawyers now I want to pay I keep calling their lawyers with no answer when I tell them they say its my fault
cherry Send email
 
Sep 14, 2015

credit increase wANTED

MY NAME IS CHERYL DU PREEZ I HAVE AN ACCOUNT WITH TRUWORTHS LOVE EVERYTHING ABOUT YOU GUYS AND ALWAYS TRY MY BEST TO MAKE PAYMENTS OR GIVE MORE THEN WHAT I SHOULD I HAVE BEEN WAITING A WHILE NOW FOR A CREDIT INCREASE AND SO NEED IT URGENTLY AS I AM 8 MONTHS PREGNANT AND WAS TOLD THATMY LIMIT WILL BE INCREASED UP TO 6500 OR 8500 WICH IS MY CREDIT LIMIT BUT WAS ONLY GIVEN 800 LIMIT PLEASE DONT TAKE THIS AS AN COMPLAINT ITS A REQUEST FROM A MOTHER TO BE PLEASSE UP MY CREDIT LIMIT IT IS URGENT I ALWAYS PAY AND WONT FAIL TO PAY FOR TIME WITH TRUWORTHS AND YEARS BEING A CUSTOMER TO COME THANKS MISS C DU PREEZ CARD NUMBER 101 011 1753 3130
paul325 Send email
 
Sep 11, 2015

Payment

My name is Paul. I'm paying my account 3 days after due date but the smses and emails that I'm receiving are irritating please stop that. I paid R580 on the 9th September 2015 so why still many stupid emails
pelo Send email
 
Aug 30, 2015

truworths

My name is Tshidi and I have an account with truworths, I undastand my account was in arreas but I have managed to pay them what I owe them, so they have given me a number at 1 of their stores to call but its bin a week now since I've bin calling and have to received help. They keep on telling me they will call me back whenever I call the number.

I am unemployed and don't have money to keep on paying them the debt I no longer have if this is their way of making me pay more.

tshdlkk@gmail.com
BIANCA02 Send email
 
Aug 27, 2015

ORDERING ONLINE

BIANCA HAVENGA, I AM VERY UNHAPPY WITH TRUWORTHS ONLINE ORDERS SYSTEM, I LIVE IN VEREENIGING IT TAKES THEM 2-3 WEEKS TO DELIVER A PRODUCT/ITEM TO ME AND WHEN WRONG DELIVERY IS DONE THEY DON'T PHONE YOU TO ARRANGE FOR A COURIER TO COLLECT THE GOODS FROM YOU SO THAT YOUR ACCOUNT CAN BE CREDITED. IM A FOSHINI GROUP ACCOUNT HOLDER AS WELL AND DO ONLINE ORDERS WITH TOTAL SPORT AND @HOME AS WELL AND WHAT A PLEASURE IT IS IF YOU ORDER BEFORE 14H00. YOUR ITEMS ARE DELIVERED TO YOU THE NEXT DAY SO I WILL NO LONGER BE DOING ONLINE ORDERS WITH TRUWORTHS. BUT ITS IRONIC IF YOUR ACCOUNT INSTALLMENT WAS NOT PAID HOW QUICKLY THEY CAN CONTACT YOU ON ALL NUMBERS THEY HAVE OF YOU
lulu Send email
 
Aug 10, 2015

Poor quality

My name is Thembi i bought a jacket at Heidelberg Mall in June for R600 . I washed it twice separetly but it looks like i slept on it. For a R600 i expected a good quality jacket but thats not the case. I wasted my money , if Truworths keeps this they are going to lose more customers
botlhale Send email
 
Aug 1, 2015

fraudulent cards

I'm a very unhappy customer I get to the shop to pay for my account only to find I owe a huge amount of money I know nothing about someone used a fraudulent card to buy with my name n I have to go thru all this process of police station and all while truworths do nothing what I wanna know is don't u teach your employees how to spot a fraudulent card you are very incompetent you don't care about you customers safety at all n I know I'm wasting my tym complaining to you couz u don't care u only care abt ur money but you will care couz I'm taking this matter to my lawyer drag ur name thru the mud u must go thru wat I'm going thru it's not fair at all u should be able to protect your customers couz without us there is no truworths period you should start acknowledging tht dorothy.segwai@gmail.com
Nomsa28 Send email
 
Jul 3, 2015

COMPLAINT

Truworths handed my account over to their attorneys because I missed 1 payment! !!! my payment was due on the 30th June 2015 and they handed me to the attorneys on the 3rd of July 2015 (in 3 days)
This is the first time this is happening.

I mean like really now! this is going to affect my credit record.. only because of 3 days! what kind of company is this now?

I will pay them and close this account, I know it might not make difference but word of mouth is powerful!

I am so disappointed! and to think this was my first account

Nomsa Radebe
071-487-7977
Selat Send email
 
Jun 15, 2015

Settled account and now they refuse to close it!

On Wednesday 10th June 2015 I phoned the call Centre at 10:24am to get a settlement amount and also to close my account. I was told I need R5, 968.97 and if I am paying via EFT I should call the call Centre or go to my nearest branch after 2-3 days to close the account. At 10:29am the same day I settled the account. On Friday 12 June 2015 at 12:02pm I phoned the call Centre again and I was told the money is not yet reflecting and I must call again on Monday to close the account. Today at 14:55pm I phoned yet again and I spoke to Tasneem who said she cannot close my account as there is an amount of hundred and something that is outstanding! I asked her what that amount is for because I expect my account to be zero balance and she said its interest! I said I will not pay and she put me on hold for six minutes! When she returns she says unfortunately interest cannot be reserved I must pay for it! I refuse to be robbed like this, I am not paying. I expect them to reverse this as it’s not my fault. As I customer who has never defaulted on my account I feel I will NEVER do business there! This is daylight robbery. My details: S. Selepe - Acc no: 101 015 3582 2912
Neilg Send email
 
Jun 5, 2015

exchange item

To whom it may concern

I'm Neil George.i bought a pair of boots at one of your outlets in Parow on 2015/04/04
The day I bought the boots I noticed after I fitted it at on at home that the left side boot is killing my feet and the other side fits perfectly. ...so surly there is a rejected on it. ..
I then went to the shop where I bought it after 4 days and said? I want a bigger size instead. .
After 3 days they phoned me in saying they can not and will not exchange the boot, nor credit me for it. ..because they examen the shoe and won't be able to replace it for me. ..and that I should come to the store and collect the same shoe that I bought.
I've spoken to the store manager, which referred me to a lady who act as a team leader at the call centre. .and said she would sort this ordeal out and would call me or email me regarding this matter as she first have to speak to her superior which will take at least 3 days and get back to me ,up till today 2 months later ,no one called me and strangely I've already been billed for the boots. .
I've been very patients with this whole situation ,and would seek for legal advice if this matter is not being dealt with. In a speedily manner. .

Yours
Neil George
Kmohube Send email
 
May 27, 2015

Jewellery only available in one size

Yesterday 26/05/2015 My Husband wanted to buy us both lovely Sterling Silver Rings with Cubic's, we were told by a consultant at the store that we can not buy the rings as they only come in one size only and can not be adjusted, For 13 years we have been loyal client to Truworths, we have bought clothes from a size 28 to a size 40, but why cant we get Sterling Silver rings with Cubic's in our size, is this brand saying that they only sell Jewellery to people with thing fingers. this is so wrong. I am very disappointed,

Kagiso M
079 952 0247
cindyq Send email
 
May 25, 2015

Bad Service and Staff

I’m very displeased to say the least on the 28 February 2015 I have purchased a Bad Girl watch from Thruworhs River square mall, on the 16 April 2015 I took the watch back because the silver was fading from the watch, which is not rite. I gave in the watch the two gentle men that works by that branch is so rude and disrespectful they don’t even ask what they can assist with not even polite at all. I gave in the watch they told me I must wait for 3-4 weeks and on the 17 May 2015 I went back because I heard no feedback from then again the same gentleman was rude and didn’t even offer to assist me, they told I must wait the repair people is closed on weekends, they will phone me with further details regarding the watch. they didn’t take my no didn’t check in their book for any records what so ever.... Today the 25 May 2015 the branch phoned me and asked me what type of watch was it that I send back because they can’t find any records of the watch and don’t know what type of watch it was????? I mean really come on what type of service is Thruworth in the mall servicing us with.

I feel very unhappy regarding this matter and hope to hear feed back soon because this is BS!!!!!!!!

isn’t the first thing you must teach your employees when you employee them that they must serve customers and be friendly and polite????
please get in contact with the branch and these incompetent staff of yours before you lose a lot off customers and wound be able to make your turn over for the month.

Regards,

Yolande Swartz
082 835 5347 / 078 915 6636

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