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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

senokoanepl Send email
 
Aug 16, 2016

Wrong Sized shoes

IM SO ANNOYED WITH TRUEWORTHS RIGHT NOW. I BOUGHT A PAIR OF SIZE 8 HEMISPHERE SHOES BACK IN MAY 2016. REALISED THAT THESE SHOES WERE NOT EAVEN EVEN THOUGH THEY WERE BOTH MARKED SIZE 8. THE RIGHT SHOE WAS LONGER THAT THE LEFT SHOE. TOOK THESE SHOES BACK TO THE STORE (TRUEWORTHS ORANGE FARM MALL) THEY INDEED DETECTED THE SAME PROBLEM THEY I HAD, TOOK THE SHOES AND GAVE A NEW PAIR OF UZZI SNEAKERS. THEY TOLD ME THAT THEY WOULD TAKE THE SHOES BACK TO THE SUPPLIER. I THEN GOT A CALL YESTERDAY SAYING I SHOULD COME COLLECT THOSE SHOES AS THE SUPPLIER DIDNT FIND ANYTHING WRONG, AND IM EXPECTED TO PAY FOR BOTH PAIRS (THE HEMISPHERE AND THE UZZI SHOES THAT THEY GAGE ME AS REPLACEMENT) THEY ALSO GAVE ME THE ATTACHED LETTER, CONTADICTING EVERYTHING THAT HAPPENED ON THE DAY I SENT THOSE SHOES. PLEASE ASSIST WITH THIS PROBLEM AS I WILL NOT PAYFOR BOTH PAIRS....NOT BY A LONG SHOT. MY NAME IS PL SENOKOANE. TEL:0734020201
thmonama@gmail.com Send email
 
Aug 15, 2016

Refusal of return

I was trying to return a pair of shoes back to the store where I bought it from and they refused saying the shoe has been worn, I was returning the shoe on basis of quality I cant believe that a shoe only worn twice already has the sole being almost non-existent, I bought the shoes believing that this was a quality product I am so upset that they refuse to take them back. You can contact me on 0749601600 TJ Monama
PrinceM Send email
 
Aug 12, 2016

Fake Voucher

I had opened an account in March and was told that I will be getting a free Voucher.

After opening the account I recieved an sms saying that I have a Voucher on the value of R750.00

After 2 months of purchase I got a call to tell me that I need to pay for my account whilst I thought that I used a voucher.

079 943 0452
Busie Send email
 
Aug 1, 2016

Exchange of device in 7days denial

Good day

My name is Busie khoza (10101542486014). I purchased a phone(Sumsang Galaxy J1 ace neo) on the 26 July 2016 on 29 July the phone went totally blank and was returned to the store on for the 7 day warranty to get a new phone. We were told I can't be exchanged because they're minor invisible stretches on the side of which can't be a reason for the faulty phone with no fracture. The terms and conditions subsection 5.a reads the 7 out of The box failure : in the event that your device has manufacturing detect and is identified and communicated I the first7 (seven) days from the date of purchase, the complete unit (with inbox in box accessories and packaging ) can be returned for a possible exchange on the same model or a refund subjected to the device being assessed at the MAN Service and repair centre. As its not a refund why am I subjected to MTN service and repair centre and the devices is communicated within 7 days.

The manager Christina of truworths at Benoni Lake Side contradicts the terms and conditions. We are unsatisfied with the service we recieve with manager pointing scratches we the electronic adviser(Lerato) removed a plastics covering the device. There is a possibility that I might be penalised for other sctraches that appears because of the removed plastic covers that were there when its was bought back

I will appreciate you help in this agent matter
maritsakleyn777 Send email
 
Jul 30, 2016

bad quality of ginger mary handbag

I bought a ginger Mary handbag 3 Months back and the handbag is already wearing I paid R480 for the handbag this is supposed to be good quality and it isn't I am not happy 0725517814

bad quality of ginger mary handbag bad quality of ginger mary handbag

gerda Send email
 
Jul 22, 2016

Unhelpfull service to clients with no accounts

Good day

I can't believe if you don't have a account at Truworths you can be treated so bad! I buy my clothes from Truworths for so many years and then get told by 2 stores (Carnivall Mall / Lakeside Mall) if you want a item to be ordered that I really like I have to open a account when I phoned head office for assistance. I don't mind paying for the item even to order or just tell me where to find it. Looks like cash paying clients is invisible to the stores. I think I must just find myself another place to spend my money! absolutely disappointed in Truworths after all these years.

Gerda
082 504 1492
LizelleSt Send email
 
Jul 13, 2016

Urgent- MBD Harrasment

I am being harrased on a daily bases by MBD Collections in regards to a Truworths account. I have never opened a account with them. The rude operators is treating me and told me the account was handed to them in April. I contacted Truworths and the operator confirmed that there is no open account on my ID number. She also said that there is a account which they offering to me with a credit limit of R1600. She said she will refer this to new accounts.

Please urgently reply to my complaint. 7604290072083

Please asked MBD to stop harrasing me as per some of the below sms received daily.

You have an outstanding balance of R1603.11 on your TRUWORTHS A/c.Pay today or call 0861105810 to make an arrangement.Ref:10120100872769.

Message for , please phone us urgently on and quote your ref no 10120100872769

Message for , the outstanding balance on your MBD account is R 1603.11, with a total due amount of R 1603.11 which is payable immediately.

Message for ,, NOTE: you have not kept your promise to pay your MBD acc. Phone us urgently on , ref 10120100872769.
smthwa Send email
 
Jun 30, 2016

watch returned to the store zewenwacht

Good day

I am so disappointed really with Truworths, firstly I was very skeptical on opening an account and decided to try Truworths because of its quality but to my surprise the customer service is really bad.

I bought a Watch on 11/2015 value of R850 and in January 2016 it started giving problems, I decided to take it back in March 2016 and I was told that it only take 2 weeks. I have been waiting for it since from March and even today it has not arrived, no one has ever bother to call me and explain as to what is the delay. I have been calling the customer care number and I have spoken to so many people but no ones seems to understand my frustration..

I was transferred to the complaints manager but I was kept on hold for more that 5mins and the call was dropped.

What must we do exactly for the company to see our frustrations, I don't even want the watch anymore, all I want is my money back so that I can go to another store to look for a better service. 0711339808 frustrated, angry and disappointed(Sindile)
Candice1995 Send email
 
Jun 28, 2016

Utmost disappointment

Good Day

I AM REALLY DISAPPOINTED IN THE SERVICE I HAD RECIEVED TODAY FROM YOUR BRANCH IN BELLVILLE CAPE TOWN. I HAVE NEVER ENCOUNTERED ANYTHING LIKE THIS IN MY ENTIRE LIFE.

I recently bought a jacket to the value of R799.99, but on my way to work I realised that I actually didn't like the fit and it seemed a bit too big for me. So as soon as I got to work I took it off but couldn't take it back immediately because I didn't have the slip. So today, during me tea break I quickly ran to the store with the jacket in my hand, the slip and the tag.I explained to the cashier what had happened however the manager happened to be standing not too far away so she overheard the conversation. The manager took the jacket and checked every single detail on the jacket. I genuinely did not have a problem with this but I told the cashier I came during my tea break and I'm in a bit of a rush. She then told me her manager has to go to through the item. I still did not have a problem with this. Eventually the manager tells me "I'm sorry I can not take this item back because it smells like perfume".
Never in my life have I heard such an outrageous thing! I'm really frustrated. Does your policy really say that items can not be taken back if they smell like perfume?

I am awaiting your urgent response and I hope this matter will be attended to.
jessyjg Send email
 
Jun 25, 2016

Returned item

I'm very disappointed by the fact that I have received a gift from a friend recently...It was a wallet and bracelet...I wanted to return it for something else...When I get to the tills they refused to take the stuff back as I don't have a reciept...I even asked my friend for the reciept and she doesn't have it...Truworths is the first store that doesn't accept this.. The stuff still has its tags on...get yourlls acts together or you will lose many customers like me...
phumzi Send email
 
Jun 24, 2016

NON EXISTENCE ACCOUNT

I have been receiving calls and even ''urgent "voice messages on my work telephone phone number, from Truworths customer services staff members , " about my non existence account for a Mrs PE Sibeko. On Monday I told the person calling yes, I am Mrs PE Sibeko but I do not have an account with your store , his response was " thank you bye bye". No apologies for phoning the wrong person or explanation as to why they are are calling and then the next thing on Thursday I receive a voice messages with a reference number 1010140635271 and this number to call 0861 10 6141.

My work number that they have been calling on is 011 559 1569.
Rhudenisha F Smith Send email
 
Jun 20, 2016

poor customer service

Good evening

I am very disappointed in your management at truworths in Kimberley in the CBD. I was admitted in hospital on the 4th June 2016 for an emergent operation, so I asked my husband to go to truworths and buy me pj's. I wrote a letter to the store including my id no, my cell phone no. And I signed, because I know that my details hasn't been changed to this day after submitting them a while back to change my status from single to married and change all my particulars, I included my maiden name. When my husband got to the till the cashier called that floor manager and with much attitude the floor manager told my husband that he cannot be helped because of my signiture that differs to the one on my card, my husband tried to explain the current situation and gave them his id to confirm his particulars with me, he thought they would phone me. With must attitude that male floor manager practicality chased my husband off making him out to be a criminal busy with fraud and that infront of all the customers in the store. My husband phoned me after the incident furious with the way he has been treated, so I phoned the store and spoke to the floor manager(male person) and I asked to speak the the store/ regional manager and they told me she is on leave. When I recovered in to the store on the 17th June 2016 and asked for the manager and a female came to me and said there are 2 floor managers, herself and the male floor manager and the male wasn't there. I told her the story and she said she doesn't understand because they usually call the customer to make sure if the customer sent someone to purchase, then she said I must wait she is going to call the regional mananger. Then this lady, I believe to be the regional manager came up to me already knowing the story and telling me defensively that that is how truworths work AND THEY EXPLAIN THIS TO MY HUSBAND NICELY, who is the "WE" that she was speaking of because she was on leave the day of the incident. She also told me that must follow it up with head office... I've been a loyal customer of truworths I never had any problems paying them to be treated with such attitude. This is my number 0742093348
LeighA Send email
 
Jun 18, 2016

ITC Clearance

Good day . I must have had a Truworths account over 12 years ago . to my knowledge the account is closed more than 10 years . I recently received a call from a lady at MBD LC. Constantly calling to say I should make a payment . 12 years is a long time to be calling now telling me my account is not closed and its been handed over . Could Truworths please look into this the reference I was given is Ref: 0278000333493588.
tebogo98 Send email
 
Jun 3, 2016

Settlement of account

Hi am Tebogo Mthembu I am having an account with Truworths bt was handed over to attoneny.I paid off the account months ago I have not been given a settlement letter even pls help me as soon as posible pls.0713577633 email:mtebogo98@gmail.com.
Zola Send email
 
Jun 3, 2016

Watch repair

Greetings, I was given a watch in March as my birthday present(GIFT) only to find out that the watch clasp was loose. So I too it back to Musgrave as it was bought there. I have been waiting for the watch ever since and every time I call I get no help or they say there will tell the lady that works by the Jewelry but I never get a call. Hence I took the watch for repairs in March and now it June still I haven't used my gift. I'm very disappointed with the service at Musgrave {TRUWORTHS}. Somebody please help

Regards
Zola Gumede
0730096299
Nthomas Send email
 
Jun 1, 2016

gift exchange

My husband received a shirt as a gift for his birthday. I tried exchanging it for a bigger size today and was told I need a slip. If I asked for money back or something else in its place I would understand that I would need a slip. It is ridiculous to me that they refuse to exchange the shirt for a bigger size(with tag still on) without a slip. Then I get asked does the person have an account that bought the shirt to what I replied, how must I know it was a gift. I am now sitting with an R260 shirt that I can do nothing with. Not a happy customer at all, spending lunchtime at a shopping center is no my idea of fun.
Kayleen Send email
 
May 23, 2016

Fasion Delivery-still No item

Dear Recipient

I am appalled by the disservice provided by Truworths. just over a month ago I ordered a dress through your fashion delivery or lack thereof. I waited over 10 days for this item. All the while it being charged to my account both the item and the delivery fee. I was told that because it's outside the expected date of delivery, waivering the delivery cost would be considered, which is still charged to my account. The item eventually arrived and it' incomplete, it comes with a belt but this was not in delivered. I received a call from Truworths Adelley street in CT to say they have my belt, my address is in JHB-where the 1st part of the dress was delivered to.

Today is 23 May I've spoken to Busisiwe; Avashia; Waheed; Pinkie; Sinazo; Buyelwa, whom all have 'escalated' to fashion delivery to no avail. I have been given a managers name Amelia Conrad to speak to but there's no answer to this number.-NO ONE CALLS ME BACK-

I cannot express my level of frustration, Why do I have to be at the receiving end of your incompetence to execute a service you so boldly promote but can't fulfil? I am with an incomplete item and charged for it- surely this can't be right? Worse of all- No one takes accountability for this!!
Nelly Send email
 
May 19, 2016

PAYMENT ARRANGEMENT

Good Day

I'm Nelly Radebe ID No 7802270310081 contact no 082 717 2848. Thank you for your feedback. I try to this number 011 560 4734 they refer me to call 011 560 6261 no respond. And i try to call 011 560 6111 is engaged. Please assist me it was not my plan to loose a job. I like to pay my credit

Regards
Nelly
Nelly Send email
 
May 18, 2016

PAYMENT ARRANGEMENT

Good Day

Im nelly radebe i was having an account at truworths, i lost my job i didn't manage to pay my account. Now i got a job, i like to pay my account. i try to call troworths head office by they didn't help me. I call Truworths on thi number 011 560 47 33, 021 460 2300 and 021 460 7708. Please help me to pay my account and clear my name.

Regards
Nelly
Contact :082 717 2848
Tsaone Faith Moeng Send email
 
May 18, 2016

Clearance Letter

Hi! I am Tsaone Faith Moeng I have settled my Turworths account and I am struggling to get a clearance letter because I want to close my account reason is because I am no longer working I won't b able to continue with my account keep on calling the Head Office and they are telling me that my account was handed over but its hard for them to give me the phone numbers for people who are responsible to give me a clearance letter, they keep on giving me wrong phone numbers.
Jwhitelane Send email
 
May 14, 2016

Truworths accounts department

Consultants are a complete pain in the butt. Especially one I spoke to today Prince Mathebula. I don't get why Truworths keep on adding interest to my account.
Moleboheng Send email
 
May 7, 2016

credit problems

Hi please assist me with my account I was having a credit of R2200 and used a credit of R1473 the credit that must remain is R727 and the credit remains is R127 so what happened about R600 plz assist me with this ASAP to 0731365681 molebohengklaas@gmail.com my account no 10101579172087
APATTERS Send email
 
May 3, 2016

torn jacket

Good morning I trust that this email finds you well about a year ago my mother who is a valid customer of Truworths for more than 20 years. It was a ginger marry dark brown leather jacket I was so disappointed when I noticed that the jacket tore, to think that I so stingy of wearing this jacket cause I would only wear it on special occasions to think that you pay so much money for the poor quality of clothing that you get at Truworths .... I don't understand and feel so robbed cause I did not have wear out of this jacket.. Please can you assist me in this regard. my contact number is 0739981732 my email address is aneeqah.patterson@curofund.com I don't have pics with me now but will send it soonest.
cindypoo Send email
 
Apr 7, 2016

BROKEN WATCH - FOSSIL

I was given a Fossil watch purchased from Truworths in July 2015. It was leather, after a few weeks the leather turned black. I returned the watch and it was sent away to be replaced by a metal strap instead. This took about 2 months. AND I had to pay R500 to replace the strap. Once I got it back, and after 1 day the watch fell off my arm, the screw came loose. I took it back. They sent it away, AGAIN, supposedly to Cape Town, but it was sent to another city IN ERROR. So this delayed by another month. I got it back this week. Infront of the manager, i shook the watch juggled it around to ensure that the strap was on tight enough. All seemed well. Not even 3 hours later, I was driving home, changing gears and the watch popped off my arm. The screw came loose AGAIN. This watch was given to me in July 2015. It is now April 2016 and I have not been able to wear it. For for my trouble of being without a watch for almost a year, I would like ta replacement Fossil watch of my choice without having to pay in any additional money.
Please contact me to arrange. Cindy: 0761080400
solo92 Send email
 
Mar 14, 2016

ITC Clearance

ITC clearance

I really don't understand why legal department is delaying me. I paid Truworths in full and my name is still on ITC. please remove my name on ITC as this restricts me on entering to another contracts. Your assistance will be much appreciable.

Name: Solomzi
Surname: Madikizela
Contact: 084 368 7311

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