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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

Candice1995 Send email
 
Jun 28, 2016

Utmost disappointment

Good Day

I AM REALLY DISAPPOINTED IN THE SERVICE I HAD RECIEVED TODAY FROM YOUR BRANCH IN BELLVILLE CAPE TOWN. I HAVE NEVER ENCOUNTERED ANYTHING LIKE THIS IN MY ENTIRE LIFE.

I recently bought a jacket to the value of R799.99, but on my way to work I realised that I actually didn't like the fit and it seemed a bit too big for me. So as soon as I got to work I took it off but couldn't take it back immediately because I didn't have the slip. So today, during me tea break I quickly ran to the store with the jacket in my hand, the slip and the tag.I explained to the cashier what had happened however the manager happened to be standing not too far away so she overheard the conversation. The manager took the jacket and checked every single detail on the jacket. I genuinely did not have a problem with this but I told the cashier I came during my tea break and I'm in a bit of a rush. She then told me her manager has to go to through the item. I still did not have a problem with this. Eventually the manager tells me "I'm sorry I can not take this item back because it smells like perfume".
Never in my life have I heard such an outrageous thing! I'm really frustrated. Does your policy really say that items can not be taken back if they smell like perfume?

I am awaiting your urgent response and I hope this matter will be attended to.
jessyjg Send email
 
Jun 25, 2016

Returned item

I'm very disappointed by the fact that I have received a gift from a friend recently...It was a wallet and bracelet...I wanted to return it for something else...When I get to the tills they refused to take the stuff back as I don't have a reciept...I even asked my friend for the reciept and she doesn't have it...Truworths is the first store that doesn't accept this.. The stuff still has its tags on...get yourlls acts together or you will lose many customers like me...
phumzi Send email
 
Jun 24, 2016

NON EXISTENCE ACCOUNT

I have been receiving calls and even ''urgent "voice messages on my work telephone phone number, from Truworths customer services staff members , " about my non existence account for a Mrs PE Sibeko. On Monday I told the person calling yes, I am Mrs PE Sibeko but I do not have an account with your store , his response was " thank you bye bye". No apologies for phoning the wrong person or explanation as to why they are are calling and then the next thing on Thursday I receive a voice messages with a reference number 1010140635271 and this number to call 0861 10 6141.

My work number that they have been calling on is 011 559 1569.
Rhudenisha F Smith Send email
 
Jun 20, 2016

poor customer service

Good evening

I am very disappointed in your management at truworths in Kimberley in the CBD. I was admitted in hospital on the 4th June 2016 for an emergent operation, so I asked my husband to go to truworths and buy me pj's. I wrote a letter to the store including my id no, my cell phone no. And I signed, because I know that my details hasn't been changed to this day after submitting them a while back to change my status from single to married and change all my particulars, I included my maiden name. When my husband got to the till the cashier called that floor manager and with much attitude the floor manager told my husband that he cannot be helped because of my signiture that differs to the one on my card, my husband tried to explain the current situation and gave them his id to confirm his particulars with me, he thought they would phone me. With must attitude that male floor manager practicality chased my husband off making him out to be a criminal busy with fraud and that infront of all the customers in the store. My husband phoned me after the incident furious with the way he has been treated, so I phoned the store and spoke to the floor manager(male person) and I asked to speak the the store/ regional manager and they told me she is on leave. When I recovered in to the store on the 17th June 2016 and asked for the manager and a female came to me and said there are 2 floor managers, herself and the male floor manager and the male wasn't there. I told her the story and she said she doesn't understand because they usually call the customer to make sure if the customer sent someone to purchase, then she said I must wait she is going to call the regional mananger. Then this lady, I believe to be the regional manager came up to me already knowing the story and telling me defensively that that is how truworths work AND THEY EXPLAIN THIS TO MY HUSBAND NICELY, who is the "WE" that she was speaking of because she was on leave the day of the incident. She also told me that must follow it up with head office... I've been a loyal customer of truworths I never had any problems paying them to be treated with such attitude. This is my number 0742093348
LeighA Send email
 
Jun 18, 2016

ITC Clearance

Good day . I must have had a Truworths account over 12 years ago . to my knowledge the account is closed more than 10 years . I recently received a call from a lady at MBD LC. Constantly calling to say I should make a payment . 12 years is a long time to be calling now telling me my account is not closed and its been handed over . Could Truworths please look into this the reference I was given is Ref: 0278000333493588.
tebogo98 Send email
 
Jun 3, 2016

Settlement of account

Hi am Tebogo Mthembu I am having an account with Truworths bt was handed over to attoneny.I paid off the account months ago I have not been given a settlement letter even pls help me as soon as posible pls.0713577633 email:mtebogo98@gmail.com.
Zola Send email
 
Jun 3, 2016

Watch repair

Greetings, I was given a watch in March as my birthday present(GIFT) only to find out that the watch clasp was loose. So I too it back to Musgrave as it was bought there. I have been waiting for the watch ever since and every time I call I get no help or they say there will tell the lady that works by the Jewelry but I never get a call. Hence I took the watch for repairs in March and now it June still I haven't used my gift. I'm very disappointed with the service at Musgrave {TRUWORTHS}. Somebody please help

Regards
Zola Gumede
0730096299
Nthomas Send email
 
Jun 1, 2016

gift exchange

My husband received a shirt as a gift for his birthday. I tried exchanging it for a bigger size today and was told I need a slip. If I asked for money back or something else in its place I would understand that I would need a slip. It is ridiculous to me that they refuse to exchange the shirt for a bigger size(with tag still on) without a slip. Then I get asked does the person have an account that bought the shirt to what I replied, how must I know it was a gift. I am now sitting with an R260 shirt that I can do nothing with. Not a happy customer at all, spending lunchtime at a shopping center is no my idea of fun.
Kayleen Send email
 
May 23, 2016

Fasion Delivery-still No item

Dear Recipient

I am appalled by the disservice provided by Truworths. just over a month ago I ordered a dress through your fashion delivery or lack thereof. I waited over 10 days for this item. All the while it being charged to my account both the item and the delivery fee. I was told that because it's outside the expected date of delivery, waivering the delivery cost would be considered, which is still charged to my account. The item eventually arrived and it' incomplete, it comes with a belt but this was not in delivered. I received a call from Truworths Adelley street in CT to say they have my belt, my address is in JHB-where the 1st part of the dress was delivered to.

Today is 23 May I've spoken to Busisiwe; Avashia; Waheed; Pinkie; Sinazo; Buyelwa, whom all have 'escalated' to fashion delivery to no avail. I have been given a managers name Amelia Conrad to speak to but there's no answer to this number.-NO ONE CALLS ME BACK-

I cannot express my level of frustration, Why do I have to be at the receiving end of your incompetence to execute a service you so boldly promote but can't fulfil? I am with an incomplete item and charged for it- surely this can't be right? Worse of all- No one takes accountability for this!!
Nelly Send email
 
May 19, 2016

PAYMENT ARRANGEMENT

Good Day

I'm Nelly Radebe ID No 7802270310081 contact no 082 717 2848. Thank you for your feedback. I try to this number 011 560 4734 they refer me to call 011 560 6261 no respond. And i try to call 011 560 6111 is engaged. Please assist me it was not my plan to loose a job. I like to pay my credit

Regards
Nelly
Nelly Send email
 
May 18, 2016

PAYMENT ARRANGEMENT

Good Day

Im nelly radebe i was having an account at truworths, i lost my job i didn't manage to pay my account. Now i got a job, i like to pay my account. i try to call troworths head office by they didn't help me. I call Truworths on thi number 011 560 47 33, 021 460 2300 and 021 460 7708. Please help me to pay my account and clear my name.

Regards
Nelly
Contact :082 717 2848
Tsaone Faith Moeng Send email
 
May 18, 2016

Clearance Letter

Hi! I am Tsaone Faith Moeng I have settled my Turworths account and I am struggling to get a clearance letter because I want to close my account reason is because I am no longer working I won't b able to continue with my account keep on calling the Head Office and they are telling me that my account was handed over but its hard for them to give me the phone numbers for people who are responsible to give me a clearance letter, they keep on giving me wrong phone numbers.
Jwhitelane Send email
 
May 14, 2016

Truworths accounts department

Consultants are a complete pain in the butt. Especially one I spoke to today Prince Mathebula. I don't get why Truworths keep on adding interest to my account.
Moleboheng Send email
 
May 7, 2016

credit problems

Hi please assist me with my account I was having a credit of R2200 and used a credit of R1473 the credit that must remain is R727 and the credit remains is R127 so what happened about R600 plz assist me with this ASAP to 0731365681 molebohengklaas@gmail.com my account no 10101579172087
APATTERS Send email
 
May 3, 2016

torn jacket

Good morning I trust that this email finds you well about a year ago my mother who is a valid customer of Truworths for more than 20 years. It was a ginger marry dark brown leather jacket I was so disappointed when I noticed that the jacket tore, to think that I so stingy of wearing this jacket cause I would only wear it on special occasions to think that you pay so much money for the poor quality of clothing that you get at Truworths .... I don't understand and feel so robbed cause I did not have wear out of this jacket.. Please can you assist me in this regard. my contact number is 0739981732 my email address is aneeqah.patterson@curofund.com I don't have pics with me now but will send it soonest.
cindypoo Send email
 
Apr 7, 2016

BROKEN WATCH - FOSSIL

I was given a Fossil watch purchased from Truworths in July 2015. It was leather, after a few weeks the leather turned black. I returned the watch and it was sent away to be replaced by a metal strap instead. This took about 2 months. AND I had to pay R500 to replace the strap. Once I got it back, and after 1 day the watch fell off my arm, the screw came loose. I took it back. They sent it away, AGAIN, supposedly to Cape Town, but it was sent to another city IN ERROR. So this delayed by another month. I got it back this week. Infront of the manager, i shook the watch juggled it around to ensure that the strap was on tight enough. All seemed well. Not even 3 hours later, I was driving home, changing gears and the watch popped off my arm. The screw came loose AGAIN. This watch was given to me in July 2015. It is now April 2016 and I have not been able to wear it. For for my trouble of being without a watch for almost a year, I would like ta replacement Fossil watch of my choice without having to pay in any additional money.
Please contact me to arrange. Cindy: 0761080400
solo92 Send email
 
Mar 14, 2016

ITC Clearance

ITC clearance

I really don't understand why legal department is delaying me. I paid Truworths in full and my name is still on ITC. please remove my name on ITC as this restricts me on entering to another contracts. Your assistance will be much appreciable.

Name: Solomzi
Surname: Madikizela
Contact: 084 368 7311
lornavangraan Send email
 
Mar 8, 2016

NO CUSTOMER CARE HELP

GOOD DAY MANAGEMENT. TODAY I AM FURIOUS .... TRUWORTHS MUST PLEASE SEND THEIR STAFF ON AN ACCOUNTS,
CUSTOMER CARE COURSE, I AM A LOYAL CUSTOMER ALWAYS PAYS MY ACCOUNT ON TIME ALWAYS PAID AMOUNT THAT I AM SUPOSED TO. WHERE DO THE AGENTS GET THE IDEA FROM THAT IF YOU DONT PAY ON THE 1ST OR THE SECOND BUT THE 3RD OR 4TH THAT THEY CAN LOAD A LOT OF CRAP INTEREST ON END.........THEY BUGG YOU CONSTINTLY WITH CALLS AND SMS'S. I AM HIGHLY UPSET......... I WOULD LIKE TO BRING IT TO SOMEONES ATTENTION AT HEAD OFFICE THAT FEBRUARY I PHONED TRUWORTHS ASKING THEM TO KINDLY GIVE ME A FEW DAY TO COME AND PAY MY MONTHLY INSTALMENT THAT WAS R554. DUE TO THE FACT THAT MY FATHER HAS JUST PAST AWAY A FEW DAYS EARLIER, I HAD TO HELP MY MOM WITH ARRANGEMENTS, AND I HAD TO HELP WITH AROUND 6000 RAND TO ADD TO HIS FUNERAL COVER. THEY LIVED IN DULSTROOM AND THERE IS NO TRUWORTHS AND IF THERE IS I DID NOT WORRY ABOUT THAT AT THAT STAGE. SINCE THEN EVERY DAY THEY PHONED MORNING TILL KNIGHT, SAME STORY WANTS THE MONEY, FROM 554 IT WAS AL OF A SUDDEN 1800 THEN 907 ETC.... I MADE NUMEROUS ARANGEMENTS AS I WAS NEVER LATE WITH A PAYMENT TO GIVE ME A FEW DAYS.......I WAS IN AVBOB ARANGING THE FUNERAL WHEN THEY PHONED AGAIN EVEN DURING THE SERVICE.........I WENT TO PAY 0N THE 6TH THIS MONTHS 800 RAND AND PHONED AMELIA IN CAPETOWN THAT SAID SHE WILL NOTE IT DOWN NOT TO PHONE ME X10 A DAY....I WILL GET AN SMS, WELL STILL WAITING..........STATING I MADE AN ARANGEMENT . THEY PHONED ME AGAIN X2 AFTERWORDS, NO ITS 1015 RAND AGAIN..........SO WERE DO THEY GET THIS FIGUERS FROM? I MADE ARANGEMENTS TO PAY AGAIN ON THE 02/04 BUT ON THIS STAGE I AM UPSET, THEY ARE COLD HEARTED, AS I ASK FOR HELP AND ASSISTAENCE DURING THIS
PERIOD AFTER LOOSING MY FATHER AND STILL TRYING TO PAY. WHY DONT THEY BUGG PEOPLE THAT DONT MAKE AN EFFORT INSTEAD OF SOMEONE THAT HAVE EXPLAINED AND PAID OVER AND OVER EVERY DAY......IF SHE PHONES ONE MORE TIME RE THE SAME STORY I AM GOING TO LOOSE MY TEMPER, DONT THEY MAKE NOTES ON THE SYSTEM AND THEN FOLLOW UP ON THEM MONTH END INSTEAD OF EVERY 10 MIN 10 TIMES A DAY..........PLEASE TRUWORTHS FROM A LOYAL PAYABLE CUSTOMER STOP BUGGING ME I MADE AN ARANGEMENT TO BE LATE FOR MY PAYMENT, NO BECAUSE I WANT I LOST A PARENT................MY FAMILY OBLIGATIONS CAME FIRST.......... AN BY JUNE IF THS ACC IS PAID IN FULL I AM CLOSING THIS ACC AND YOU WILL LOOSE YET ANOTHER GOOD CUSTOMER. 0729507847 L VAN GRAAN
slindile khumalo Send email
 
Mar 2, 2016

wrongfully charged

The service at Truworths in Stanger is so unprofessional and so unhuman.I wanted to buy a jean that was marked down, when I get to the till I was told the jean is not on sale its only size 38 & size 40 so I should either take those sizes or buy my size for a normal prise.
How can they make a mistake on pricing the clothes and then make it my fault. The Indians that work there are so full of racism, they called a Zulu lady that worked there to explain to me in Zulu that I must buy a bigger size, right infront of me as if I couldn't hear them. I'm a very fluent English speaker, that was just being rude and racist. I would appreciate it if this matter is dealt with as soon as possible. Because its not only me who got this insulted by the people who are supposedly trained to deal with customers.

I would appreciate it if you could also give me a feedback
My contact details are as follows 0814708454
zaza Send email
 
Feb 23, 2016

ITC clearance

I really don't understand why legal department is delaying me. I paid them in full and my name is still on ITC. please remove my name there as I want nothing to do with this company ever again.

Zanyiwe Thena 0784588577
Edithmo Send email
 
Feb 17, 2016

Truworths Phalaborwa

On Friday 12 Feb 2016, i went to Truworths Phalaborwa Limpopo, took a ginger mary dress on sale R310, to my surprise i was told by the cashier Mahlatse that the price i see on the dress is wrong. It told her that i took the dress because of the price. Her manager came Mr Abna Phokongwana who is so rude and lacks professionalism. He told me straight to my face and said someone made a mistake is either you take it with a R475 or leave it and told me he is not going to talk further and left the cashier. Seriously, what happened to customer service, the manager's approach really? Please do something, talk to him and take him to customer services or something.

Edith
082 809 5564
Carmenliana Send email
 
Feb 16, 2016

EXCHANGE FOR A BIGGER SIZE

My name is Carmen and i'm very disappointed with the serves i got.. On Saturday the 13th of February i bought my mother two skirts at Truworths Kuruman. size 38. As we all know the sizes is not what it is with this new slim fit fashion. She stays in Vryburg so i had to send her the skirts to fit but it appeared that it was to small for her. She asked me to exchange it for a size 40. I went to the store today and to my surprise they couldn't exchange it for me as the price tag was off. I had the tag and it was loose and my slip. The 2 lady who did not had name tags just left me standing at the counter saying that there is nothing they can do and walked away. i was so shocked and disappointed because now i have to leave with these two skirts and i cant do anything with it. I don't have any one who can wear it. Myself is a size 30. What am i going to do with this items. What really upsets me is i saw a'lot of other clothing hanging and they didn't had price tags on, only the slip stapled to the item. Sorry to say this but if this is the case i don't think ill be shopping at this store again.
mar23 Send email
 
Feb 5, 2016

Pathetic

Firstly i must say your customer service line 021 - 460 2300 really need to get their acts together are saying your call centre is more busy than DSTV. The person that is responsible for doing the buying of mens clothing for both Truworths man and UZZi, i need his or her manager to call me. Their manager and please not them cos if one of the buyers call me i might end up been very rude, cos i am really losing my patience now with those buyers.
M.A.Rahman
083 8000 436
Moj Send email
 
Feb 2, 2016

Exchange

I just don't get the fact that it's been over 30days I bought something from you guys and I can't exchange as I don't I don't have have my slip but bought it on my account. The item I bought is a small size, all I need is a bigger size and I'm being told its out of the exchange period. I bought the item on the 13/11/2015 went in most of your branches could not find a bigger size, now I'm stuck with a shoe that is small and costs R299 that don't fit my kid...I just find it hard to except as everything's is there just don't hve the slip, the shoe still has its prices on nd all packaging that was bought with....I'm just disappointed by all this...I blve I've been a loyal customer and such just makes me wonder of the service I had with you in the past. And just wonder if I still want to keep shopping with such company 😱😱😱😱😱🙀🙀🙀🙀🙀
Ak naidoo Send email
 
Feb 1, 2016

Exchange on sale item

Hi
My name is Akashnie Naidoo.I have been shopping in Truworths from the age of 17. I'm 31 now.
I bought a dress size 30 which was to small.I bought it's on your extra 25% sale, which ended on 31 January 2016.I went back to store Monday that the 1 February 2016 to exchange for size 32.they can't give the dress for same price has I bought,because the sale end on Sunday. It's my first time I'm hearing this bullshit.has a Truworths customers... I don't about this. I did ask some friends from accessories, and other customer out side of Truworths. They not aware of this term and condition . I'm real real stress and worried about it.I hate fourway mall truworths now.my mum told me to walk out,with out the dress.but I love dresses.I took it.it's hard to find a good dress at good price.
I had so many problem with Truworths fourways mall.I'm real tried of this bullshit

Thanks
Akashnie 0833543541

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