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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

lornavangraan Send email
 
Mar 8, 2016

NO CUSTOMER CARE HELP

GOOD DAY MANAGEMENT. TODAY I AM FURIOUS .... TRUWORTHS MUST PLEASE SEND THEIR STAFF ON AN ACCOUNTS,
CUSTOMER CARE COURSE, I AM A LOYAL CUSTOMER ALWAYS PAYS MY ACCOUNT ON TIME ALWAYS PAID AMOUNT THAT I AM SUPOSED TO. WHERE DO THE AGENTS GET THE IDEA FROM THAT IF YOU DONT PAY ON THE 1ST OR THE SECOND BUT THE 3RD OR 4TH THAT THEY CAN LOAD A LOT OF CRAP INTEREST ON END.........THEY BUGG YOU CONSTINTLY WITH CALLS AND SMS'S. I AM HIGHLY UPSET......... I WOULD LIKE TO BRING IT TO SOMEONES ATTENTION AT HEAD OFFICE THAT FEBRUARY I PHONED TRUWORTHS ASKING THEM TO KINDLY GIVE ME A FEW DAY TO COME AND PAY MY MONTHLY INSTALMENT THAT WAS R554. DUE TO THE FACT THAT MY FATHER HAS JUST PAST AWAY A FEW DAYS EARLIER, I HAD TO HELP MY MOM WITH ARRANGEMENTS, AND I HAD TO HELP WITH AROUND 6000 RAND TO ADD TO HIS FUNERAL COVER. THEY LIVED IN DULSTROOM AND THERE IS NO TRUWORTHS AND IF THERE IS I DID NOT WORRY ABOUT THAT AT THAT STAGE. SINCE THEN EVERY DAY THEY PHONED MORNING TILL KNIGHT, SAME STORY WANTS THE MONEY, FROM 554 IT WAS AL OF A SUDDEN 1800 THEN 907 ETC.... I MADE NUMEROUS ARANGEMENTS AS I WAS NEVER LATE WITH A PAYMENT TO GIVE ME A FEW DAYS.......I WAS IN AVBOB ARANGING THE FUNERAL WHEN THEY PHONED AGAIN EVEN DURING THE SERVICE.........I WENT TO PAY 0N THE 6TH THIS MONTHS 800 RAND AND PHONED AMELIA IN CAPETOWN THAT SAID SHE WILL NOTE IT DOWN NOT TO PHONE ME X10 A DAY....I WILL GET AN SMS, WELL STILL WAITING..........STATING I MADE AN ARANGEMENT . THEY PHONED ME AGAIN X2 AFTERWORDS, NO ITS 1015 RAND AGAIN..........SO WERE DO THEY GET THIS FIGUERS FROM? I MADE ARANGEMENTS TO PAY AGAIN ON THE 02/04 BUT ON THIS STAGE I AM UPSET, THEY ARE COLD HEARTED, AS I ASK FOR HELP AND ASSISTAENCE DURING THIS
PERIOD AFTER LOOSING MY FATHER AND STILL TRYING TO PAY. WHY DONT THEY BUGG PEOPLE THAT DONT MAKE AN EFFORT INSTEAD OF SOMEONE THAT HAVE EXPLAINED AND PAID OVER AND OVER EVERY DAY......IF SHE PHONES ONE MORE TIME RE THE SAME STORY I AM GOING TO LOOSE MY TEMPER, DONT THEY MAKE NOTES ON THE SYSTEM AND THEN FOLLOW UP ON THEM MONTH END INSTEAD OF EVERY 10 MIN 10 TIMES A DAY..........PLEASE TRUWORTHS FROM A LOYAL PAYABLE CUSTOMER STOP BUGGING ME I MADE AN ARANGEMENT TO BE LATE FOR MY PAYMENT, NO BECAUSE I WANT I LOST A PARENT................MY FAMILY OBLIGATIONS CAME FIRST.......... AN BY JUNE IF THS ACC IS PAID IN FULL I AM CLOSING THIS ACC AND YOU WILL LOOSE YET ANOTHER GOOD CUSTOMER. 0729507847 L VAN GRAAN
slindile khumalo Send email
 
Mar 2, 2016

wrongfully charged

The service at Truworths in Stanger is so unprofessional and so unhuman.I wanted to buy a jean that was marked down, when I get to the till I was told the jean is not on sale its only size 38 & size 40 so I should either take those sizes or buy my size for a normal prise.
How can they make a mistake on pricing the clothes and then make it my fault. The Indians that work there are so full of racism, they called a Zulu lady that worked there to explain to me in Zulu that I must buy a bigger size, right infront of me as if I couldn't hear them. I'm a very fluent English speaker, that was just being rude and racist. I would appreciate it if this matter is dealt with as soon as possible. Because its not only me who got this insulted by the people who are supposedly trained to deal with customers.

I would appreciate it if you could also give me a feedback
My contact details are as follows 0814708454
zaza Send email
 
Feb 23, 2016

ITC clearance

I really don't understand why legal department is delaying me. I paid them in full and my name is still on ITC. please remove my name there as I want nothing to do with this company ever again.

Zanyiwe Thena 0784588577
Edithmo Send email
 
Feb 17, 2016

Truworths Phalaborwa

On Friday 12 Feb 2016, i went to Truworths Phalaborwa Limpopo, took a ginger mary dress on sale R310, to my surprise i was told by the cashier Mahlatse that the price i see on the dress is wrong. It told her that i took the dress because of the price. Her manager came Mr Abna Phokongwana who is so rude and lacks professionalism. He told me straight to my face and said someone made a mistake is either you take it with a R475 or leave it and told me he is not going to talk further and left the cashier. Seriously, what happened to customer service, the manager's approach really? Please do something, talk to him and take him to customer services or something.

Edith
082 809 5564
Carmenliana Send email
 
Feb 16, 2016

EXCHANGE FOR A BIGGER SIZE

My name is Carmen and i'm very disappointed with the serves i got.. On Saturday the 13th of February i bought my mother two skirts at Truworths Kuruman. size 38. As we all know the sizes is not what it is with this new slim fit fashion. She stays in Vryburg so i had to send her the skirts to fit but it appeared that it was to small for her. She asked me to exchange it for a size 40. I went to the store today and to my surprise they couldn't exchange it for me as the price tag was off. I had the tag and it was loose and my slip. The 2 lady who did not had name tags just left me standing at the counter saying that there is nothing they can do and walked away. i was so shocked and disappointed because now i have to leave with these two skirts and i cant do anything with it. I don't have any one who can wear it. Myself is a size 30. What am i going to do with this items. What really upsets me is i saw a'lot of other clothing hanging and they didn't had price tags on, only the slip stapled to the item. Sorry to say this but if this is the case i don't think ill be shopping at this store again.
mar23 Send email
 
Feb 5, 2016

Pathetic

Firstly i must say your customer service line 021 - 460 2300 really need to get their acts together are saying your call centre is more busy than DSTV. The person that is responsible for doing the buying of mens clothing for both Truworths man and UZZi, i need his or her manager to call me. Their manager and please not them cos if one of the buyers call me i might end up been very rude, cos i am really losing my patience now with those buyers.
M.A.Rahman
083 8000 436
Moj Send email
 
Feb 2, 2016

Exchange

I just don't get the fact that it's been over 30days I bought something from you guys and I can't exchange as I don't I don't have have my slip but bought it on my account. The item I bought is a small size, all I need is a bigger size and I'm being told its out of the exchange period. I bought the item on the 13/11/2015 went in most of your branches could not find a bigger size, now I'm stuck with a shoe that is small and costs R299 that don't fit my kid...I just find it hard to except as everything's is there just don't hve the slip, the shoe still has its prices on nd all packaging that was bought with....I'm just disappointed by all this...I blve I've been a loyal customer and such just makes me wonder of the service I had with you in the past. And just wonder if I still want to keep shopping with such company πŸ˜±πŸ˜±πŸ˜±πŸ˜±πŸ˜±πŸ™€πŸ™€πŸ™€πŸ™€πŸ™€
Ak naidoo Send email
 
Feb 1, 2016

Exchange on sale item

Hi
My name is Akashnie Naidoo.I have been shopping in Truworths from the age of 17. I'm 31 now.
I bought a dress size 30 which was to small.I bought it's on your extra 25% sale, which ended on 31 January 2016.I went back to store Monday that the 1 February 2016 to exchange for size 32.they can't give the dress for same price has I bought,because the sale end on Sunday. It's my first time I'm hearing this bullshit.has a Truworths customers... I don't about this. I did ask some friends from accessories, and other customer out side of Truworths. They not aware of this term and condition . I'm real real stress and worried about it.I hate fourway mall truworths now.my mum told me to walk out,with out the dress.but I love dresses.I took it.it's hard to find a good dress at good price.
I had so many problem with Truworths fourways mall.I'm real tried of this bullshit

Thanks
Akashnie 0833543541
dixo Send email
 
Jan 1, 2016

return of a dress

On the 30 ofDecember 2015 i bought a dress at Brooklyn Mall in Pretoria that was on sale, it had no belt that i was aware of and the cashier also indicatedd to me of which i agreed on taking it without a belt.When i arrived home i realised it did not had a zip which made it difficult for me to wear it so i decided to return it to the Grove.The supervisor (TANKI) said i must take it back to where i bought it cause he cannot sell it without a belt.I requested him to contact Broonlyn and commmunicate with them and he bluntly refused.from his side there was no sing of willing ness to assist me, causing he was also not looking at me as if im waisting his time.
from this digusting service experience i just want to be clarified about that service from you if he was in order or not.Is this the kind of service we must expect from your outltets maybe this will give me an idea of the kind of relationship i must have with you.

Hope my concern will be dealt with an attentoin it deserve

C.MABEKA(MISS) 0839603484
ian.2.3 Send email
 
Dec 30, 2015

Truworths and Hollard ripping off account holders

Hi there, I have a account by truworths and I settled my balance on my account only to get a sms 2 months later that I'm in arrears. I found out that it was sumthing called "Tru-life" a policy which I never subscribed to. So I paid that balance and phoned in to cancel this policy, was given a reference number but didn't keep it coz I thought that was it. 2months later back in arrears for the same thing. Now I got 2 new reference numbers n they still deducting. Truworths customer care says its not them its Hollard but I must pay their account. Why do they record your calls and give you reference numbers when it can't be used to help you. I'm not gonna pay for sumthing that I ddnt take out.
D T Send email
 
Dec 24, 2015

truworths East Gate branch

Hy my name is Miss D T Seloi,I bought a phone from Truworths branch in Easgate jhb n I was assisted by Thomas Malika n the service was very bad he didn't even xplain anything to me then the worst part wen I got home only to find that the fone wasn't even registerd on Rica n I have to wait til they open on the 26th of December coz I bought it on the 24th of December I'm realy very angry n un impressed by the service I got,my number is 0736470334,I even regret why I even bought this phone
Kimberley Send email
 
Dec 23, 2015

No delivery

I recently used the fashion delivery request service to receive a dress from Truworths Gateway. I was told that I would receive this dress by five working days however the dress has not yet been delivered. I have contacted the store and the customer care several times only to be told that they would get back to me but there was no follow up despite the urgency of the matter. The manager at Gateway informed me that there is nothing he can do about this and I am welcome to complain to the call centre about it. Disappointed in the service, why ask for one to pay extra for the delivery to be done sooner if you cannot deliver it in time?!
ratikwanegk@live.com Send email
 
Dec 14, 2015

Cell Phone Repairs

on the 20th November 2015, i had a problem with my Sony E1 cell phone that I bought in August the 15th 2015. The Cell Phone was under warrantee and the LCD was gone. I took the phone to the store but until now, 14th December 2015 I haven't received the phone yet. I call the store all the time and I am speaking to Kgomotso who Keeps on saying that she is following up. I need my phone back. The last time i spoke to her she said that the Phone was with Sony. Please help me.


Cell: 083 260 8823 or work 011 795 1645
Email: ratikwanegk@live.com (preferably)


I am not happy at all
Nicholas Send email
 
Nov 27, 2015

Service

I stood in the shop for 30 mins without service.the cashier said she was going to call somebody to help me but didn't
Nicholas Send email
 
Nov 27, 2015

Service

I waited 30 mins to get some help and I asked the cashier to call somebody and she never called anybody
dmelato Send email
 
Nov 11, 2015

uncomfortable shoes

I purchased shoes from Truworths which I loved for my cousins wedding . wore those shoes for half the day due to the discomfort I experienced. I love the shoes but my feet are in so much pain . Spent 500 of my hard money and now when I reported this I am told that because the item has been wore they will not refund me . I am very upset as this is the worst form of customer service


A huge reputable company tells its investors to go screw themselves. I need a response from a store manager as I will not have my money wasted due to low quality . 079 336 7062 Dineo
michelle1970 Send email
 
Nov 11, 2015

account

Truworths have terrible attitude especially with regards to payment. I phoned to request a change in payment terms from 6 months interest free to 12 months with interest and was told it can not be done..with attitude. WHY cant it be done? Payment is still received and with interest. I missed one payment due to unemployment and asked for a payment arrangement for the missed payment and it could not be done, basically demanding the full amount. I requested to also make weekly payments from my weekend job and was told to phone in each week to confirm what I can pay, even after I confirmed an amount with the agent this wasn't good enough and I was still asked to phone in each week. How freaking ridiculous! As far as I am concerned, Truworths charge over the top prices for clothes that do not last! I have bough several hand bags that didn't last longer than 6 months. I have been granted 3 credit limit increases because I have been a good payer and bought frequently, now that I need assistance they can not assist. I am also shocked at all the bad reviews from several customers. I will now close my account with this greedy, self centered company.
Hlohi Send email
 
Nov 6, 2015

TRUWORTHS FRAGRANCES

Never again will i buy fragrances at Truworths,

The fragrances have no smell at all, you apply it and after a few munites there is no smell. i thought maybe it was the brand so i bought another one, that one didn't have a small as well the consultant told me to get Bvlgari the smell last but believe me no smell.

your fragrances are so expensive but FAKE.

ive been a loyal customer but no appreciation as you selling us fake products..

regards
A Rasegwete
Acc no: 10101108106548
074 769 4401
carloshandu Send email
 
Nov 3, 2015

truworths internal fraud

Good day.. im really disappointed by such a big company.. last year I applied for an account with you guys and you gave me sms feedback that I qualify for close to R2000, well that was way little credit for me to take.. so I didn't collect the account at the store... a year later I discover that I owe you guys money..hell no.. I haven't collected any card and I javent purchased anything from you with any account.. aside from the uzzi boots I bought cash and they didn't even last 3 months. I wrote an affidavit, took it to your branch in Durban The Wheel for you to do internal investigations. But you still have me in the bereau.. you are decreasing my credit score.. I even wanna sue you guys right now...because I couldn't even get my current job because of you.. I owe no one money and fix your thing my ID number is 9212245747086
Francis Blackie Send email
 
Oct 29, 2015

Exchange of clothing

Where in the terms and conditions does it say that truworths cant't keep a clothing for you for more than 2 days.
Madelein du Toit Send email
 
Oct 24, 2015

Truworths South Africa

Today, 24 October 2015, I closed my Truworths account after 14 + years.

I thanked the staff at the Bedfordview Bedford Centre for their friendliness and professionalism.

But, I just could not handle the ongoing calls from your account department claiming that I did not pay the latest amount and needed to make other arrangements to ensure payment. Explanations and patience from my side were to no avail, the attitude was clear from 3 (three) different call centre contacts: pay up or bail out.

The bigger picture is this: I have always (and I mean ALWAYS - please check my account history) paid more than the monthly amount asked for. I have always (once again, please check the history) paid up what I owed in 6 months time.

I understand we live in difficult times, I also understand YOUR bigger picture, but seriously? Has it EVER been necessary for Truworths to shout at me specifically for non payment?

A casualty of war, I may be, but thank goodness no more phone calls, text messages or emails with attitude. Life in SA is stressful enough right now.

I shall miss the Bedford Centre staff in Bedfordview.

Madelein du Toit
TINA@KIMBERLEY Send email
 
Oct 21, 2015

A very disapointed customer

I have been a loyal client to Truworths since I’ve been a teenager (I am 34 now). Truworhts has always been my favourite clothing shop, since the clothes are off good quality and always very fashionable.

Since I’ve been a teenager my mother has spoiled me every year with a birthday present, being clothes from Truworths.

Every year she would send me with her Truworhts card, accompanied with a letter giving me permission to buy on her card, a copy of her ID and my ID. Reason for this being that she can obviously not choose clothes on my behalf. Every year the letter was correct and Truworths had no problem with me buying on my mother’s card.

Yesterday I went to Truworths, chose some outfits for summer and found the most beautiful outfits one of which I was suppose too wear to my daughters price giving, but to my great disappointment the letter of permission was not accepted by your Manager: Shop 72, Diamond Pavilion Mall, Oliver Road, Kimberley, 8301, Northern Cape, South Africa

I pleaded with her but she just refused to assist me. When my mother applied for the account she filled in a form with her ID, her cell phone number etc.

I pleaded to her to phone my mother, but to no avail. My mother is on holiday at the West Coast and is no where near technology to send another letter.

When I asked her if she can keep the clothes for me until my mother returns next week, she simply replied that she may only keep the clothes for 2 days. I almost cried.

In what world is that financially viable for Truworths? I simply can’t understand this and I am extremely disappointed and upset. I felt like she was treating me like a criminal and there were lots of customers behind me in the line. This was a very embarrassing experience for me; I feel that you should teach your Managers to treat your customers with respect. I definitely did not feel any respect coming from her and she made no effort to assist me.

I felt that I should share this experience with you and I hope that you will respond in some way for me to feel that I could ever return to Truworths.

Regards
A very disappointed customer.
Tina van der Merwe

vdmt@telkomsa.net
Malcontent Send email
 
Oct 6, 2015

Unethical conduct & appalling service

After receiving SMS'e for more than 2 years saying I must activate an account with Truworths and will get R300 in discount vouchers, I eventually did so in February 2015. I made two purchases: 11 March and 12 March. It was then when the R300 vouchers came in dispute and all sorts of terms and conditions came into effect (standing at the cashier obviously with a queue behind me) - terms and conditions that I was not informed about at time of opening account. Turns out, you have to ask them to redeem the voucher (it doesn't automatically happen). And all sorts of other criteria like only R100 per month is allowed, on a minimum spend per purchase, etc etc.

On the 12th of March 2015 my voucher-issue was resolved after the branch (Ladeside Mall, Benoni) called Customer Services. They, in turn, guaranteed me that they will honour the full R300 in discount vouchers on the purchases made the 11th and 12th of March. Matter closed, move on with my life... but, then my nightmare began.... fast forward 5 months and 100's of emails later...final decision by Truworths' Credit Department was to honour R200 only (this was yesterday, after much confusion around whether it would be R100 or R200). Point is: it is not R300 as was promised when I opened my account and when I spoke to Customer Services on the 12th of March.

Today, I get an email (in response to a hellopeter.com complaint) that they are prepared, as a "gesture of goodwill", to give me 2 x R100 vouchers, BUT I must purchase at least R350 worth of goods by end of November and a further R350 by end of December. I do not see this as a gesture of goodwill. I see this as a slap in the face and a sneaky attempt from Truworths to turn an unfortunate situation into their favour by getting a distgruntled customer to spend even more money at their stores. I don't want goodwill and favours, I want Truworths to honour their obligation in terms of the initial vouchers.

In the bigger scheme of things, the amount in dispute is neglible. I have spent more energy on this than what it is worth. But there is a principle to this and because of this, I am taking the matter further.

1) Just how transparent is Truworths in their advertising campaigns? Are customers made aware of the terms of conditions when they open accounts based on these marketing campaigns?
2) Why don't they deliver on promises?
3) Why do they give you the run-around and pass the buck for 5 months? (Is it a tactic to hope you will just leave it? Is that how disputes are dealt with? Is that what a customer is really worth to Truworths?)
4) Why does a corporate such as Truworths, with the amount of resources they have, not bother to get to the bottom of an issue? But rather spend all their time and resources in snubbing a customer, brushing them off with: case closed, take-it-or-leave-it-attitude? Does the customer not at least deserve benefit of the doubt?
5) Why when asked that a matter gets resolved amicably through an internal Truworths process, the request is ignored? Leaving a customer to find (and spend more time, energy and money) other ways to deal with disputes? What could have taken 1 hour has now gone on for 5 months (longer now since I am lodging the dispute externally and at an expense to myself - which none of the vouchers will actually cover in the end)?
6) Is ignoring an initial obligation by replacing it with new terms and conditions really "goodwill" or breach of contract? How is this ethical, or even legal?
7) What is the purpose of the recording conversations, other than when it is to the benefit of Truworths? They decide when and which ones they will listen to and use to their benefits. Stuff the customer.

PS: In the last 5 months, services@truworths.co.za ignored all of this (leaving the whole matter to credit@truworths.co.za - I use email addresses, as this is how Truworths corresponds: faceless and nameless and customer-serviceless. I once asked a person on the phone who I was speaking to her details and she refused to give me her surname (it is not Truworths' policy). But when they want your details for opening an account, they want all your information and they pry into your personal life. When you query something later on, the first thing they ask is: who did you speak to (name and surname), when, where etc. Apparently what goes for the goose does not go for the gander.

Debbie Mortinson
dmortinson@gmail.com
mdundlovu8@gmail.com Send email
 
Oct 1, 2015

Fraud on my account 10126100046735

Good day,
I am a very disappointed customer of truworths.
Today I went to pay for my account and to my surprise my debt was R9000 more than what I am aware off.upon enquiry I was advised that someone is using my id to buy on my account.
to my shock this is very disappointing because I am of the opinion that you have a proper verification in place.now I have to run around opening cases and what not due to your incompetence.
I hope someone will invesigate the matter properly.i also demand that I be sent a thorough statement with the actual transactions.

kind regards
MDU NDLOVU
Strydok Send email
 
Sep 29, 2015

Bad Customer Service

I ordered goods online from Truworths on 9 September 2015. ORDER: EWGS5QHCAY

To date the order has been duplicated, double billed AND not delivered.

I received bad service from Kashifah, Lindelwa and Waagied.
Shannon tried to assist, but was only able to register my complaint Ref 24291. She also preferred to close my account.

Please help. It does not matter to whom I speak, they are unable to help or cancel the sale. They can only cloce accounts

Karin Strydom
Acct 10100164605836
Cel: 083 556 3803

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