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Truworths Head Office

South Africa

Consumer complaints and reviews about Truworths Head Office

Miss G Send email
 
Oct 13, 2016

Terrible Customer Service

To whom it may concern


Please note that I have received the attached text message after numerous messages and taking numerous telephone calls. Please do not call me again. This is the first time that I have defaulted with payment because of a loss of a family member, as I had to pay for funeral costs and medical bills. Your call centre agents are bombarding me with texts and phone calls. I will ensure that this is paid as advised in my email below and I will close my account with you because you are certainly very ignorant and inconsiderate to your customers. I just lost my dad and I have to put up with all these calls and texts after advising you of the payment arrangement.

I will close my account. Please advise you call centre agent Charmaine and whoever else is really worrying me that I am very upset that she/they keeps calling me even after me sending you the correspondence about the payment arrangement.

I always purchase at Identity and always make payments on time. Unfortunately I will stop all further purchases from your store. I did not have any issues with the other stores that I called and emailed regarding my issue this month just Identity.

It's not easy losing a loved one and putting up with these calls and text and emails even after advising that I will make payment. I will also close my Truworths Account because of this! This is not how you treat a loyal customer who has a problem for just ONE month.


Kind regards
Thokozile Send email
 
Oct 12, 2016

Opening of truworths account

Good morning.Yesterday i went Truworth Highveld mall to open an account having all the documents needed.The service desk help me and then told me that the account was declined.Then she called the head office of wanting to find out the reason.She couldn't get hold of them,it decided to use my cell phone and i spoke to a lady she was so rude saying dat i have alote of accounts and spoke about the adgars account of which was paid up and closed last year december.When i try to explain she cut me off on da phone.It was so cold and unprofessional because i have a good credit record.Till now i am in the dark of what is really the reason i could'nt get an account from Truworths because i have two retail accounts which i've opened last month and a loan from nedbank for my car.
Coetzee Send email
 
Oct 5, 2016

silver ring bough

I bought a silver ring worth R350 and a week later one of the stones on ring fell out I then query it and now get told no warranty on this ring,don't make sense as all stores cover this services...very disappointed as it is a gift bough by my hubby and wearing it as wedding band
zakiya Send email
 
Sep 30, 2016

exchange

I'm very disappointed with the service I recived today at truworths mall@carnival. I revived a R750 skirt as a gift.Unfortunatly it was a size too small. I have been to lakeside mall, eastrand mall, trade route and lastly to mall@carnival looking for my sizee. What a dissapointment not one store had my size so I decided to look for something else only to be told by ur manager that I cannot do a SIMPLE exchange as the gift was not bought on my account (do keep in mind I have a reciept) . What ever happend to customer service? Truworths is the only company that gives customers such a difficult time. I personally would never shop there again and wouldn't recommend any1 of my friends either.



Very dissapointed
Zakiya
0823092033
molefi Send email
 
Sep 15, 2016

adds

Am soohh surprised of u sanding me adds weeks I haven't paid my acc, all of it, then u treated me like a person who won't pay it,it was just a request of one month but, it was like am a criminal, and I did explain to ur offices in cape town, but when it came to me it wa like am running away with ur money, thy were crazy charges, that I had to pay, my request is that pls don't sand me any of year adds anymore,ni 2 I know when must I pay, no 3 plz I don't bother u don't, Sto. It with w.i.e alpay u than close my acc, albe the happiest man in this earth, u will finish, everything comes to an end, who ever who's going to read this,but let's hope one day it's not going to be u
Capri7 Send email
 
Sep 12, 2016

high priced items,Poor quality

I bought a bag in April this year I paid R380 for this bag,(which is not cheap) but the bag start to get cut (cracks), clearly this is not value for money!! what do I do. I see all the complaint on the website but no reply from Truworths H.O complaint. Im waiting your reply!
mphopabi Send email
 
Aug 31, 2016

Legal Department

I paid my account in December'16 fully and I have been sending letters through fax and email in Jan'16 then finallyI was told that my name will be removed from ITC.

Today I receive a report from Credit Bureau that my account is still in 9 months errears and I called the legal department and I found this cold lady on the phone saying my letter wasn't attended to and that I should have followed up.

There was no apology or sign of regret and i was told the send the letter again to the very same email that I send in January'16.

It is very disturbing to require an assistance to someone who is not willing to assist

I want my name cleared that's all
Thales Send email
 
Aug 30, 2016

APPROACH BY CALLERS ON OUTSTANDING BALANCE

I HAVE AN ACCOUNT WITH TRUWORTHS FOR OVER 23 YEARS NOW. WHAT I NOTICED WITH THEM IS THAT EVEN IF YOU ARE BEHIND WITH R50 THEY WILL CALL DAILY WITH A HORRIBLE APPROACH. I LOST MY SISTER IN FEBRUARY BUT HAVE BEEN PAYING MY ACCOUNT, IT WAS ONLY ONE MONTH WHICH I SKIPPED STILL TRYING TO CATCH UP WITH MY FINANCIAL STATUS. I GOT DAILY CALLS FROM RUDE LADIES CALLING ME DAY AND NIGHT AND EVEN ON MY OFFICE LANDLINE. I WILL UNFORTUNATELY NOT TALK TO PEOPLE WHO THINK THEY CAN TALK TO US CLIENTS AS THEY PLEASE JUST BECAUSE WE ARE OWING. I AM NOT OWING THEM BUT TRUWORTHS AND THEY HAVE NO RIGHT TO TALK TO ME THE WAY THEY LIKE. PERHAPS TRUWORTHS SHOULD GET TIPS FROM WOOLWORTHS ON HOW THEY TRAIN THEIR STAFF WHEN CALLING CUSTOMERS WHO ARE BEHIND WITH THEIR PAYMENTS. IT HAS ALWAYS BEEN LIKE THIS WITH TRUWORTHS' COLLECTIONS DEPARTMENT. I WILL PAY MY ACCOUNT BUT WILL NOT ANSWER TO ANY OF THE RUDE AND UNPROFESSIONAL PEOPLE WHO GOT JOBS BECAUSE SOME OF US ARE OWING BUT SEE THAT AS PLATFORM TO SHOUT AT US. IF THEY ARE GOOD ENOUGH WHY ARE THEY THERE DOING THAT KIND OF A JOB??
FOR ME BEING A LOYAL CUSTOMER TO TRUWORTHS OVER 23 YEARS MEANS NOTHING TO THEM, SOME OF THEM WERE NOT EVEN BORN WHEN I OPENED THAT ACCOUNT AND THEY THINK THEY CAN HARASS ME ON MY PHONES??? SORRY I WILL NOT ALLOW THAT.
karenbailey Send email
 
Aug 29, 2016

Tygervalley Lack of Service

On 04/06/2016 I did a customer request at Truworths Tygervalley and I still have not received any communication from the store. On 06/08/2016 I went for the 2nd time to enquire about the request, only then I was enformed a mistake accured and the courier company would deliver the next week. Bianca ( sales ass) assured me they would contact me. I even left my email address with her. Up unto this day I have heard nothing from Truworths. This disregard for customer service is extremely upsetting. I wont go in store again to waist my time there.

Thanks
K.Bailey Mrs
0832481797
senokoanepl Send email
 
Aug 16, 2016

Wrong Sized shoes

IM SO ANNOYED WITH TRUEWORTHS RIGHT NOW. I BOUGHT A PAIR OF SIZE 8 HEMISPHERE SHOES BACK IN MAY 2016. REALISED THAT THESE SHOES WERE NOT EAVEN EVEN THOUGH THEY WERE BOTH MARKED SIZE 8. THE RIGHT SHOE WAS LONGER THAT THE LEFT SHOE. TOOK THESE SHOES BACK TO THE STORE (TRUEWORTHS ORANGE FARM MALL) THEY INDEED DETECTED THE SAME PROBLEM THEY I HAD, TOOK THE SHOES AND GAVE A NEW PAIR OF UZZI SNEAKERS. THEY TOLD ME THAT THEY WOULD TAKE THE SHOES BACK TO THE SUPPLIER. I THEN GOT A CALL YESTERDAY SAYING I SHOULD COME COLLECT THOSE SHOES AS THE SUPPLIER DIDNT FIND ANYTHING WRONG, AND IM EXPECTED TO PAY FOR BOTH PAIRS (THE HEMISPHERE AND THE UZZI SHOES THAT THEY GAGE ME AS REPLACEMENT) THEY ALSO GAVE ME THE ATTACHED LETTER, CONTADICTING EVERYTHING THAT HAPPENED ON THE DAY I SENT THOSE SHOES. PLEASE ASSIST WITH THIS PROBLEM AS I WILL NOT PAYFOR BOTH PAIRS....NOT BY A LONG SHOT. MY NAME IS PL SENOKOANE. TEL:0734020201
thmonama@gmail.com Send email
 
Aug 15, 2016

Refusal of return

I was trying to return a pair of shoes back to the store where I bought it from and they refused saying the shoe has been worn, I was returning the shoe on basis of quality I cant believe that a shoe only worn twice already has the sole being almost non-existent, I bought the shoes believing that this was a quality product I am so upset that they refuse to take them back. You can contact me on 0749601600 TJ Monama
PrinceM Send email
 
Aug 12, 2016

Fake Voucher

I had opened an account in March and was told that I will be getting a free Voucher.

After opening the account I recieved an sms saying that I have a Voucher on the value of R750.00

After 2 months of purchase I got a call to tell me that I need to pay for my account whilst I thought that I used a voucher.

079 943 0452
Busie Send email
 
Aug 1, 2016

Exchange of device in 7days denial

Good day

My name is Busie khoza (10101542486014). I purchased a phone(Sumsang Galaxy J1 ace neo) on the 26 July 2016 on 29 July the phone went totally blank and was returned to the store on for the 7 day warranty to get a new phone. We were told I can't be exchanged because they're minor invisible stretches on the side of which can't be a reason for the faulty phone with no fracture. The terms and conditions subsection 5.a reads the 7 out of The box failure : in the event that your device has manufacturing detect and is identified and communicated I the first7 (seven) days from the date of purchase, the complete unit (with inbox in box accessories and packaging ) can be returned for a possible exchange on the same model or a refund subjected to the device being assessed at the MAN Service and repair centre. As its not a refund why am I subjected to MTN service and repair centre and the devices is communicated within 7 days.

The manager Christina of truworths at Benoni Lake Side contradicts the terms and conditions. We are unsatisfied with the service we recieve with manager pointing scratches we the electronic adviser(Lerato) removed a plastics covering the device. There is a possibility that I might be penalised for other sctraches that appears because of the removed plastic covers that were there when its was bought back

I will appreciate you help in this agent matter
maritsakleyn777 Send email
 
Jul 30, 2016

bad quality of ginger mary handbag

I bought a ginger Mary handbag 3 Months back and the handbag is already wearing I paid R480 for the handbag this is supposed to be good quality and it isn't I am not happy 0725517814

bad quality of ginger mary handbag bad quality of ginger mary handbag

gerda Send email
 
Jul 22, 2016

Unhelpfull service to clients with no accounts

Good day

I can't believe if you don't have a account at Truworths you can be treated so bad! I buy my clothes from Truworths for so many years and then get told by 2 stores (Carnivall Mall / Lakeside Mall) if you want a item to be ordered that I really like I have to open a account when I phoned head office for assistance. I don't mind paying for the item even to order or just tell me where to find it. Looks like cash paying clients is invisible to the stores. I think I must just find myself another place to spend my money! absolutely disappointed in Truworths after all these years.

Gerda
082 504 1492
LizelleSt Send email
 
Jul 13, 2016

Urgent- MBD Harrasment

I am being harrased on a daily bases by MBD Collections in regards to a Truworths account. I have never opened a account with them. The rude operators is treating me and told me the account was handed to them in April. I contacted Truworths and the operator confirmed that there is no open account on my ID number. She also said that there is a account which they offering to me with a credit limit of R1600. She said she will refer this to new accounts.

Please urgently reply to my complaint. 7604290072083

Please asked MBD to stop harrasing me as per some of the below sms received daily.

You have an outstanding balance of R1603.11 on your TRUWORTHS A/c.Pay today or call 0861105810 to make an arrangement.Ref:10120100872769.

Message for , please phone us urgently on and quote your ref no 10120100872769

Message for , the outstanding balance on your MBD account is R 1603.11, with a total due amount of R 1603.11 which is payable immediately.

Message for ,, NOTE: you have not kept your promise to pay your MBD acc. Phone us urgently on , ref 10120100872769.
smthwa Send email
 
Jun 30, 2016

watch returned to the store zewenwacht

Good day

I am so disappointed really with Truworths, firstly I was very skeptical on opening an account and decided to try Truworths because of its quality but to my surprise the customer service is really bad.

I bought a Watch on 11/2015 value of R850 and in January 2016 it started giving problems, I decided to take it back in March 2016 and I was told that it only take 2 weeks. I have been waiting for it since from March and even today it has not arrived, no one has ever bother to call me and explain as to what is the delay. I have been calling the customer care number and I have spoken to so many people but no ones seems to understand my frustration..

I was transferred to the complaints manager but I was kept on hold for more that 5mins and the call was dropped.

What must we do exactly for the company to see our frustrations, I don't even want the watch anymore, all I want is my money back so that I can go to another store to look for a better service. 0711339808 frustrated, angry and disappointed(Sindile)
Candice1995 Send email
 
Jun 28, 2016

Utmost disappointment

Good Day

I AM REALLY DISAPPOINTED IN THE SERVICE I HAD RECIEVED TODAY FROM YOUR BRANCH IN BELLVILLE CAPE TOWN. I HAVE NEVER ENCOUNTERED ANYTHING LIKE THIS IN MY ENTIRE LIFE.

I recently bought a jacket to the value of R799.99, but on my way to work I realised that I actually didn't like the fit and it seemed a bit too big for me. So as soon as I got to work I took it off but couldn't take it back immediately because I didn't have the slip. So today, during me tea break I quickly ran to the store with the jacket in my hand, the slip and the tag.I explained to the cashier what had happened however the manager happened to be standing not too far away so she overheard the conversation. The manager took the jacket and checked every single detail on the jacket. I genuinely did not have a problem with this but I told the cashier I came during my tea break and I'm in a bit of a rush. She then told me her manager has to go to through the item. I still did not have a problem with this. Eventually the manager tells me "I'm sorry I can not take this item back because it smells like perfume".
Never in my life have I heard such an outrageous thing! I'm really frustrated. Does your policy really say that items can not be taken back if they smell like perfume?

I am awaiting your urgent response and I hope this matter will be attended to.
jessyjg Send email
 
Jun 25, 2016

Returned item

I'm very disappointed by the fact that I have received a gift from a friend recently...It was a wallet and bracelet...I wanted to return it for something else...When I get to the tills they refused to take the stuff back as I don't have a reciept...I even asked my friend for the reciept and she doesn't have it...Truworths is the first store that doesn't accept this.. The stuff still has its tags on...get yourlls acts together or you will lose many customers like me...
phumzi Send email
 
Jun 24, 2016

NON EXISTENCE ACCOUNT

I have been receiving calls and even ''urgent "voice messages on my work telephone phone number, from Truworths customer services staff members , " about my non existence account for a Mrs PE Sibeko. On Monday I told the person calling yes, I am Mrs PE Sibeko but I do not have an account with your store , his response was " thank you bye bye". No apologies for phoning the wrong person or explanation as to why they are are calling and then the next thing on Thursday I receive a voice messages with a reference number 1010140635271 and this number to call 0861 10 6141.

My work number that they have been calling on is 011 559 1569.
Rhudenisha F Smith Send email
 
Jun 20, 2016

poor customer service

Good evening

I am very disappointed in your management at truworths in Kimberley in the CBD. I was admitted in hospital on the 4th June 2016 for an emergent operation, so I asked my husband to go to truworths and buy me pj's. I wrote a letter to the store including my id no, my cell phone no. And I signed, because I know that my details hasn't been changed to this day after submitting them a while back to change my status from single to married and change all my particulars, I included my maiden name. When my husband got to the till the cashier called that floor manager and with much attitude the floor manager told my husband that he cannot be helped because of my signiture that differs to the one on my card, my husband tried to explain the current situation and gave them his id to confirm his particulars with me, he thought they would phone me. With must attitude that male floor manager practicality chased my husband off making him out to be a criminal busy with fraud and that infront of all the customers in the store. My husband phoned me after the incident furious with the way he has been treated, so I phoned the store and spoke to the floor manager(male person) and I asked to speak the the store/ regional manager and they told me she is on leave. When I recovered in to the store on the 17th June 2016 and asked for the manager and a female came to me and said there are 2 floor managers, herself and the male floor manager and the male wasn't there. I told her the story and she said she doesn't understand because they usually call the customer to make sure if the customer sent someone to purchase, then she said I must wait she is going to call the regional mananger. Then this lady, I believe to be the regional manager came up to me already knowing the story and telling me defensively that that is how truworths work AND THEY EXPLAIN THIS TO MY HUSBAND NICELY, who is the "WE" that she was speaking of because she was on leave the day of the incident. She also told me that must follow it up with head office... I've been a loyal customer of truworths I never had any problems paying them to be treated with such attitude. This is my number 0742093348
LeighA Send email
 
Jun 18, 2016

ITC Clearance

Good day . I must have had a Truworths account over 12 years ago . to my knowledge the account is closed more than 10 years . I recently received a call from a lady at MBD LC. Constantly calling to say I should make a payment . 12 years is a long time to be calling now telling me my account is not closed and its been handed over . Could Truworths please look into this the reference I was given is Ref: 0278000333493588.
tebogo98 Send email
 
Jun 3, 2016

Settlement of account

Hi am Tebogo Mthembu I am having an account with Truworths bt was handed over to attoneny.I paid off the account months ago I have not been given a settlement letter even pls help me as soon as posible pls.0713577633 email:mtebogo98@gmail.com.
Zola Send email
 
Jun 3, 2016

Watch repair

Greetings, I was given a watch in March as my birthday present(GIFT) only to find out that the watch clasp was loose. So I too it back to Musgrave as it was bought there. I have been waiting for the watch ever since and every time I call I get no help or they say there will tell the lady that works by the Jewelry but I never get a call. Hence I took the watch for repairs in March and now it June still I haven't used my gift. I'm very disappointed with the service at Musgrave {TRUWORTHS}. Somebody please help

Regards
Zola Gumede
0730096299
Nthomas Send email
 
Jun 1, 2016

gift exchange

My husband received a shirt as a gift for his birthday. I tried exchanging it for a bigger size today and was told I need a slip. If I asked for money back or something else in its place I would understand that I would need a slip. It is ridiculous to me that they refuse to exchange the shirt for a bigger size(with tag still on) without a slip. Then I get asked does the person have an account that bought the shirt to what I replied, how must I know it was a gift. I am now sitting with an R260 shirt that I can do nothing with. Not a happy customer at all, spending lunchtime at a shopping center is no my idea of fun.

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