Sir/madam
my name is dhanraj Beese i am using airtel mobile since last 3 to 4 years also dnd service is active on it...after that my balance is deducted as 45 rs on 5-5-2011 without any reason.../there is big problem also as Customer care nos is also not connect by it...as 198 and 121.../sir i need this balance refund else i have to quit airtel family.../

Dear Sanjeev,

This is to inform you that your concern listed on 15 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
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Subject complaint regarding reduction of balance from my account

Respected sir,
My mobile number is 9896121873 I am using this number from the last 20 years, from the last 1 year I am having problem with your number.
As I am using internet even it is having validity my balance washes out. Yesterday only when I was using my sms service I had sent only 40
sms and airtel took my balance. I am also afraid to get my number recharged as whenever I get it airtel washes my balance. Because of your poor service I had to take another set of Tata docomo along with me. I have also talked to customer complaint no. 198. They agree that there is some technical problem but they don’t give any complaint no.Dear Sir, My sms sevice is also not functioning now. I will be highly obliged if you will give my balance back.
I hope you will take a suitable action of my problem.

Yours sincerely
Dr. Sanjeev Narang

And The Harassment Continues
went to airtel relationship store.They dont accept cancellation application.so they sent me to another retail store.They also said the same and advised to call customer care.The customer care lady told me that my previous request-12515640 has been closed.so had to make a new request -13023500.The lady said this is final and blah blah blah.just do not understand why they close my previous request without my consent.the customer care is totally useless and so are the retail stores.just do not understand if processing for new connection takes only 48 hrs, why cancellation takes forever.i feel cheated by airtel.i regret the decision of talking airtel broadband connection.any help from any one is really appreciated.just want to get rid of this garbage as soon as possible.

dear sir,
dear sir,
i want to cancel airtel landline and braodband connection.so i called 121 and filed complaint.my complaint no.12515640.i got repeated calls from your agent to retain the connection.but i made clear that i dont want to retain the connection.the agent said that the connection will be terminated very soon.after 10 days i called 121 again but i found out that airtel retained the connection without my consent.this is very frustating.i want my connection terminated immediately.i feel very bitter experience with airtel.
my fixedline no 03340627469
email [email protected].
PLEASE DO SOMETHING IMMEDIATELY

dear sir,
i want to cancel airtel landline and braodband connection.so i called 121 and filed complaint.my complaint no.12515640.i got repeated calls from your agent to retain the connection.but i made clear that i dont want to retain the connection.the agent said that the connection will be terminated very soon.after 10 days i called 121 again but i found out that airtel retained the connection without my consent.this is very frustating.i want my connection terminated immediately.i feel very bitter experience with airtel.
my fixedline no 03340627469
email [email protected]

Dear Customer,

This is to inform you that your concern listed on 14 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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Airtel discontinued my broadband connection for late payment of dues. I paid the dues later, and I assumed the connection is already disconnected, but bills are getting generated again. There was no communication as to when / why they reactivated connection. So why should the bills be generated??

This was the mail I got earlier regarding discontinuation:
Dear Sir/Madam,

It has been a pleasure for us to serve you in the past. We have always looked forward to your continuous support and feedback, which has helped us innovate and bring products and services best suited to your growing needs.

As per our records you were holding an airtel account no. 16398587, which got discontinued. We understand that you are no longer availing our services and we wish to seek you back on our network. We are sure that we would be able to erase the concerns that caused you to leave our network in the recent past.

As a member of the airtel family, you’ve always held a special place for us, and we wish to rebuild the strong relationship we once enjoyed. We are committed to making your rejoining our network a delightful and fruitful experience.
As a gesture towards our long standing relationship, we are happy to offer you an exclusive bill plan along with upgrade of your broadband speed to 2Mbps.

To become a part of airtel’s 200 million happy families, please call toll free no.18001025600 and our customer service executive would be glad to assist you. This exclusive limited period offer is valid for next 15 days only.

Yours Sincerely,

Customer Service
Bharti Airtel Limited.

After I received this mail on 23/12/2011, I paid the bill for the dues and never wanted to continue the connection again as I already left the city. But lately, after this mail, bills were generated for 3 months till current month. As clearly stated in the above mail, they had disconnected and there was no mail communication on resuming/reactivating the connection. Then why would the bills be generated, when the connection is already disconnected? I called up the local airtel office guy last month and he said, it was a mistake in generating bills. He said he will terminate the connection, if not terminated yet, and wont happen again. But the bills were generated for this month as well. AIRTEL tell me how many times, a complaint can be made?? Is there really customer service with Airtel? Never in my life, I would like to take Airtel connections again for any matter. FRUSTRATING!!

Respected sir,
plz. send me the call history of last one month of give no. immediately.
9550616624
thanks a lot...

Dear Customer( abel45),

This is to inform you that your concern listed on 12 March 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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airtel, you really need to stop subscribinng customers to various services without their knowledge and confirmation.not everyone is a lakhpati and crorepati you know!we can't afford to waste our money.very often amounts from my prepaid balance gets deducted and i find that i have subscribed to some silly, useless service like games, gyan etc.so i end the subscription through text message.and after a week or so guess what?again i find that i have subscribed to some new service.all these subscriptions happen without my knowledge and will.it's not only me, this also happens to many of my friends using airtel.so, airtel, do you call this good service?

Dear Kiran Chaudhari,

This is to inform you that your concern listed on 11 March 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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airtel card validity is end withot any intimation and now my card having no service no proper guidance from customer service
and sometimes no contact with them also, in this condition what should i do for gaining the validity kindly solve the problem

Dear Customer,

This is to inform you that your concern listed on 10 March 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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Hi this is Laxmi Reddy Singareddy, actually I am using Air tel Post paid connections, getting fraud bills

hey anyone got details????? if i post here can i get info???

I M.Subrahmanyam with phone no.9963659646, I am facing a problemon my mobile. I am getting deduction 30Rs. Per monthfrom my prepaid account last 8 monthes. I contact. Customer care center so many times. One message wil come every month on5th and amount will deduct on 8th of the month please solve my problem

i am facing inconvienence in airtel service.Custmre care exicutive are doing nothing about my problem.my problem is that i am facing error to login in airtel messenger from last 40 or 45 days.Custmre care exicutive are not solving my problem.i have spend money for the validity.so i want to give my money back or airtel messenger service or free 100 STD sms per month until i am facing error in airtel messenger.i want result imedatly.

hi this ansar at present i am lunda, angola
my chennai(india) airtel no 9840692436 sim no :8991400000088788960 i was using here for 5 months but suddenly now the signal is not coming can you pls kindly check from your end and let me what's the problem and kindly solve as soon as possible.

Dear Dr. Modi,

We would like to inform you that your concern listed 21 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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i want the call log for the mobile number 9867461996 for the month of 20th Jan to 20 Feb 2012. please can can you help me in this
Regards
RamSamir
pls send log list to my mail id [email protected]

The costomer care centre is a big disapointment.No one knows even small information about the BBM plans.I called three different helpline numbers (as suggested one after the other) after being on hold on all atleaat for 7mins each and did not get this simple information, This is surprising!!They have all their phresology right but the most important factors are missing-The time of the customer and the core reason of calling-solution to the problem!!
Even after using Airtel for 7yrs now with beautiful connectivity this shakes my faith in the people of the company.This needs seroius attention and right direction of training!

I have purchased AirTel new mobile and airtel card few days from AirTel local distributer in Baramati Town. I describe my problems step by step:

1. From AirTel distributer can't get appropriate answers
2. When i am dial 121 customer care but when i choose language marathi , Missing some important word in recording i describe it following " MARATHI BHASHECHI PUSTHI KARNYA SAATHI ....... DAABA" in this line ..... item i cant here. so i cannot connect to customer care.
3. When i call to my friend (India, or any other) they hear their echo voice in their hand set when only i am calling.
4. In my LG hand set i cant store any alarm or schedule , when i try to this "memory full" this type of message displayed on screen. but in memory status i check memory it displays 1033 memory free.
5. finally i am connecting to u r web site for complaint i inserted name, cell no, and other information and when i submitted it

Feedback Form Submission incomplete!

The Telephone number entered contains letters.

Go back to form

This type of message displayed on computer finally i send u this mail.

Airtel provides very poor service!

Dear Dr. Modi,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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Dear Baldev Sikka,

We would like to inform you that your concern listed 21 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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