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NTTA

United States,
Texas

Consumer complaints and reviews about NTTA

Genesis2019 Send email
 
Aug 6, 2019

I didn't receive any Bill from them

Hello my name is Deborah Taylor and I don't see how y'all charging me for a late Bill that I didn't receive in the mail last month and the customer service lady told me that they sent it to my address and going to have the nerve to tell me that I need to check with the post office like I know that Y'ALL FAKE people mail me something to my y'all workers probably didn't do y'all job or the post office it's not my fault that y'all people can't do y'all job
tk1winget Send email
 
Jun 12, 2019

ticket for unpaid tolls

I got a citation in the mail for the unpaid toll fee. So I called NTTA and they said I have 18 toll tag fees that are going to be sent as citations. Which is ridiculous since these fees are from 2016 and 2017 and they have also been turned over to collections. I never received a bill for the first fees then all of a sudden I get a pink slip and a citation. I have paid the toll for the citation and now I have to fix it with the court which a $319 fine. My total overdue tag fees are over $1000, I tried to work out a payment plan but they won't help me. I have until 6/27 to pay all the fees or each of 18 fees will be turned into citations. This is a ripoff. I'm being screwed royally.
[email protected] Send email
 
Apr 11, 2019

bogus toll charges

on the 5th. of march i accidentally got on the george bush tollway to go to a doctor's apppointment. i paid that bill and it was cashed on the 18th. of march.THEN, i just received ANOTHER bill that stated i was on the george bush tollway AGAIN two days later. that's bull!! i never intended to get on the george bush tollway in the first place. why would i get back on it??? and two days later. my doctor's appointment was only one day.
something needs to be done about this. i am signing the class action as we speak.
any other help would be greatly appreciated.

an indigent senior citizen who always pays her "legal" bills'
susan difronzo
Gimmebackmybullets Send email
 
Mar 20, 2019

Take back OUR roads

Our thorough fairs are not a product we go to the store and buy. We need them to move quickly back and forth from work. NTTA wants all the roads.
The politicians want to avoid the issue of road up keep and construction by hiring a private enterprise to come in and handle all that for their budget. This gives a private company authority to operate like a government agency except that in this case there is no oversight from any gov department. There is no accountability.the can and do what ever they want to. The end run is the roads cost the tax payer more this way than if we were using tax dollars like we used to. There should be no such thing as quasi government agencies.

Since the toll was taken over by some company from Spain there has been no increased quality of the roads but the price has gone up about 8 fold and if you are late on your $4.00 fee you can pay up to $40 in fees on it. Low income people who are lucky to find jobs jobs and drive over long distances in the D/FW metroplex to get there have to pay about an extra $1000 a year and they dont make much money. This is an assault to poor minorities and poor disadvantaged people by the Good Ol' Boys at the NTTA. We want the tolls reduced 40 % permanently. This is the truest from of highway robbery if ever there was. Let's take back our roads ! They will be hearing from us. B WOODY
Gimmebackmybullets Send email
 
Mar 20, 2019

Stolen Roads

Our thorough fairs are not a product we go to the store and buy. We need them to move quickly back and forth from work. NTTA wants all the roads.
The politicians want to avoid the issue of road up keep and construction by hiring a private enterprise to come in and handle all that for their budget. This gives a private company authority to operate like a government agency except that in this case there is no oversight from any gov department. There is no accountability.the can and do what ever they want to. The end run is the roads cost the tax payer more this way than if we were using tax dollars like we used to. There should be no such thing as quasi government agencies.

Since the toll was taken over by some company from Spain there has been no increased quality of the roads but the price has gone up about 8 fold and if you are late on your $4.00 fee you can pay up to $40 in fees on it. Low income people who are lucky to find jobs jobs and drive over long distances in the D/FW metroplex to get there have to pay about an extra $1000 a year and they dont make much money. This is an assault to poor minorities and poor disadvantaged people by the Good Ol' Boys at the NTTA. We want the tolls reduced 40 % permanently. This is the truest from of highway robbery if ever there was. Let's take back our roads ! They will be hearing from us. MICHAEL BRUCE WOODY
JamesEbola Send email
 
Jan 29, 2019

Deception

I was driving from Lewisville on 121 business going north towards Plano. Eventually I came to a stop sign at which point I had two choices, go on Sam Rayburn toll road or turn right to 121 business south. In other words, I was forced on Sam Rayburn. Although I took immediate exit off of it, I was still billed for using it. It’s not the money part that bothers me, it’s the entrapment and deception. I called NTTA which was a waste of time.
adh04d Send email
 
Jan 29, 2019

Ridiculous Administrative Fees

I contacted NTTA to inform them in late December 2018 that I needed a new toll tag because I had to replace my windshield. I was told no worries. Just call us so that we can adjust your bill as soon as you get in the mail. I received my invoice 01/28/19 and the billing period ended on 01/23/19. I am charged an additional $140 in administrative fees because they are saying that this is the 3rd notice of non payment. How is this even possible if the billing period even ended on 01/23? This is literally highway robbery. And if I don't pay it will go to collections as well as block my ability to register my vehicle. Keep in mind this is the first ever invoice I have received in 2 years, and they are continuously hiking up the prices. I would have never known about any other additional fees, had I not gone online to update my information. How can we dispute this?
Shanen Parke Paschal Send email
 
Jan 6, 2019

Toll Bill for Vehicle that isn't ours

North Texas Toll Authority (NTTA) is screwing us big time.

We have called multiple times regarding this issue and have now been sent to collections regarding a toll fee that is not ours. We live in California and have never been to Texas, yet we have received 2 different toll violations for a vehicle that is obviously not registered to us.

The picture of the vehicle on the paperwork sent is of a Ford Pickup truck with a white license plate with dark stamping. We do not have a pickup truck, nor have we ever had a pickup truck.

My husband's vehicle is a Ford SUV with a Black license plate and yellow stamping. We have called and have tried to explain their error and have been told it has been taken care of. Of course, this was never done.

Now it's been sent to collections and we get to jump through hoops because of their incompetence. How is this even legal????
ddtnmphs Send email
 
Nov 9, 2018

Out of State

I received a notice that my car had apparently went through a toll in Texas from the NTTA back in February 2017. Apparently there is supposed to be a picture in the top left corner of the notice showing me blowing through a toll. However, the picture is pitch black. I haven't been in Texas for two years and my car has never been in Texas. I'm not sure how they got my TN tag number. I have ignored the ever increasing bills. But now, they have turned it over to a collection agency. I want to know what evidence do they have to harass me like this. Also, where is my due process, Texas?
sue ntta Send email
 
Oct 31, 2018

Readers, sign the petition

Go to this link and sign the petition: DO IT NOW. Enough is enough!

https://www.change.org/p/texans-demand-toll-road-reform-by-legislation-or-litigation-sign-the-petition
sue ntta Send email
 
Oct 31, 2018

All together now, "CLASS ACTION"

Hey Comrades, do you agree it's high time we quit complaining and took action? If so, get on board: [email protected]
sue ntta Send email
 
Oct 31, 2018

All together now, "CLASS ACTION"

Hey Comrades, do you agree it's high time we quit complaining and did something about this. Enough is enough. I'll do the leg work, if you all get behind me. [email protected]
BVaughn Send email
 
Oct 27, 2018

NTTA

I just received a "statement" from NTTA. $48 is now over $900. They are threatening tow if caught in Toll lanes and restricting vehicle registration. This is literally highway robbery. An they keep building more toll road rather than fixing congested areas with more free lanes.
Wparker Send email
 
Oct 4, 2018

Ridiculous Charges

We received a bill dated 9/18/18, for OVER $1000.00! When we called to inquire as to why it was so outrageous, they told us that told us that the toll tag that we have in our car has been inactive for 2 years! When we ask why we hadn’t received notification prior to now, 9/18/18, we were told that THE SYSTEM PROCESS SLOW!! YOU GOTTA TO BE JOKING!

We are still waiting on someone to call with a possibl resolution to this RIDICULOUS problem.
AlexB Send email
 
Oct 4, 2018

NTTA Lies

There needs to be a way to track if they really send out these letters. Like a certified mail receipt or something. I been living at the same place since 2014. Every time I get a letter from them its the notice of nonpayment. Every time I call and talk to them they say maybe the mail man didn't put it in the right box. So my question is, how is it that I always get the letter of nonpayment but never the first letter you claim you sent? Something doesn't add up.
jamiesonk Send email
 
Sep 28, 2018

NTTA

WHY DO WE PAY $2.00 AT THE ZIPCASH JUST TO BE CHARGED $40? I THINK WE NEED TO TAKE THIS FURTHER AND HAVE NBC 5 NEWS INVESTIGATE. WE NEED TO PUT NTTA OUT THERE AND ON BLAST!

I GOT A PINK SLIP WITH A BILL AND A PICTURE OF MY LICENSE #...BUT WONDER - WITH ALL THESE STOLEN LICENSE PLATES AND DUPLICATES MADE, HOW DOI I KNOW THEY GOT IT OFF MY CAR? I WANT TO SEE THE FULL PHOTO.

HOW DO WE KNOW NTTA IS NOT RANDOMLY BILLING EVERYONE IN THERE DATABASE (SINCE THEY HAVE THE DL#'S) O BELIEVE THEY ARE ROBBING EVERY ONE REGARDLESS IF YOU HAVE ATOLL TAG OR NOT!
Yjones271 Send email
 
Sep 25, 2018

Late billing to increase cost

I have a tolltag, but I do use zipcash. The last time I had a card on file, they would debit me anytime they felt like it. Often times messing up the way I pay my other bills. I get a bill today for about $400. When I called customer service, she told me that they couldn't bill me until I the DMV updated my new address. What kind of crap is that?!? My mail has always been transferred and they have transferred mail to me before, so why is it that they wait until now to send me a bill for over $400?!? When I can't say whether I use the toll or not on those days. Also, said that they cannot put it on a payment plan. We are being RIPPED-OFF and CHEATED and I think it's time for ppl to sue.
Yjones271 Send email
 
Sep 25, 2018

Just being billed for April

I have a tolltag, but I do use zipcash. The last time I had a card on file, they would debit me anytime they felt like it. Often times messing up the way I pay my other bills. I get a bill today for about $400. When I called customer service, she told me that they couldn't bill me until I the DMV updated my new address. What kind of crap is that?!? My mail has always been transferred and they have transferred mail to me before, so why is it that they wait until now to send me a bill for over $400?!? When I can't say whether I use the toll or not on those days. Also, said that they cannot put it on a payment plan. We are being RIPPED-OFF and CHEATED and I think it's time for ppl to sue.
DABogard Send email
 
Sep 8, 2018

NTTA Fees

I have called numerous times to pay off every single one of my tolls...total of $533. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. I cannot believe that I am calling to pay off something and they refuse to let me pay it. The only option they are giving me is to make a payment arrangement for the $1513 they are trying to rob me of. I think an attorney would be cheaper than this. I even quoted the Texas Transportation Code that states "the department may impose ONE administrative fee that covers multiple events of non-payment." So they should be willing and able (by law) to accept one $35 fee for all 28 invoices on my account, instead of $35 times 28. #greedyNTTA
Perryroof1 Send email
 
Sep 7, 2018

Proof

Need proof for outstanding Ntta Invoices for each transaction
[email protected] Send email
 
Sep 1, 2018

Exorbitant fees

There is no way that a 0.90 toll should end up costing $40. This is robbery. I cannot afford to pay it. I never received any notices. They all went to my previous address. Now, I can't renew my registration and risk getting a ticket when I'm already struggling to make it. How are they able to hold my registration? This is crazy. At this rate, I'm about to move to another state just to get away from NTTA.
mjadlc3 Send email
 
Sep 1, 2018

Bogus Charges

I tried to renew my vehicle registration today only to find out they have a hold on my account due to using toll roads and not paying. Funny because I have a toll tag and they debit my account $40.00 every time I fall below $10.00. So I called customer service only to be told it was because I received a new license plate and according to them never updated it and sometimes the tag does not get read. So I knew I had updated it do asked for supervisor and she comes to the phone says I owe $100 more than the lady in customer service quoted me and says she does see I updated the license plate but according to her my fees are from 2016 which I have review my account online and that is bogus too. Funny how they can't get their stories straight. Two different excuses asked to speak to her boss and refused to allow me to speak with anyone else. If anyone has had their issue resolved please contact me.
Justice1996 Send email
 
Aug 28, 2018

NTTA ZIPCASH

I never recieved my 1st or 2nd notice of a bill - If I did I would have paid the first notice as it were only a $14 charge and I have excellent credit - I always pay my bills on time and can afford to. But somehow, because I never recieved the first 2 bill notices I now owe $500. After much research this is not the first time this company has done this criminal practice and is a violation of our rights as consumers. It is a violation of our Fair Debt Collections Act that is meant to protect consumers for the abusive practices that companies get away with against consumers. I am grateful for this board because many people willingly are stepping up with their stories and I urge people who have been affected to continue to tell their stories - we are evidence of their criminal practices and we need justice. I am going to report this company to the federal trade commission and record all my phone calls as well as report the viable counts of people who had the same experience of not receiving the first 2 bills and being charged out the ass. This is fraud.
andiem23 Send email
 
Aug 28, 2018

NTTA RIP OFF

I received a 3rd notice of nonpayment, without ever receiving the first two. The original charge was $7.73, and now they are saying that I owe $42.73.
I called customer service disputing the charges, since I have since moved away from Texas(almost a year and a half ago), and have not received any of their invoices. They basically said since the bill was in collections, there was nothing they could do about it and to pay it anyways. I called them, trying to speak to someone who could help me, four times and would get the same answer every time.
This is a total rip off and seems like a scam that I am being forced to pay for their mistake of not having my correct address.
Is there even anything to be done about this? I really don't want to have to pay for these late fees.
Mrskeith0902 Send email
 
Aug 26, 2018

Letter for Habitual Offender

Ok...how can I receive a letter stating I am a “habitual offenfor” for not paying tolls when I have a TOLL TAG?? The money for my tag is taken directly from my checking account!! They are now blocking me from getting my vehicle registered, I could possibly get arrested, my vehicle towed, and now I can’t renew my drivers license!! I pay a LOT of money between my husband’s car and mine monthly. HOW can I be a habitual offender when I have an account??? Now I have to take time out of my day to fight this ridiculous accusation. Several years ago, they tried to tell me that I owed $17k in fees for a car that I had not owned in YEARS, magically it went away, but now I am going through this again?? Come on NTTA...get it together!!!

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