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NTTA

United States,
Texas

Consumer complaints and reviews about NTTA

donmarco Send email
 
Feb 20, 2016

Impossible toll; collections, still issued

I have been dealing now with NTTA for years, for payment of tolls for a car I do not own, nor have I ever driven a car to Texas, After sending to collections, and sending in a letter protesting the charge, I have yet another bill that just arrived. Is there any way to dispute these crooks?
Kyle LaRoque Send email
 
Feb 12, 2016

Exorbitant fees

Bank sent me a new card with a chip in it with a new number. NTTA can't charge me more money so they charge me $105 in administrative fees before I can finally get a hold of someone in their office and they say that they won't take off the fees. They are forcing me to pay $105 in fees for $40 in tolls. Shouldn't they be happy that I am using their roads so much that they should take the fees off? I will be closing my account and sticking to normal roads. This is Fort Worth, not dallas. We have plenty of other nice roads to drive on. Well done, alienating a habitual customer.
[email protected] Send email
 
Feb 11, 2016

Accounting negligence

NTTA is misappropriating funds through lack of knowledge of their own systems. On July 9th 2015 at 12 pm their system went down and took out 3 payments out of everyone's account . They did not refund and also are adding their erroneous fees and now reporting everyone to collections. Also they give non educated customer service representatives full rein on auditing and reconciling customer accounts and their livelihoods. Those customer service representatives hold our ability to get new cars and/or register current cars in their hands .
hmacdonnell Send email
 
Feb 9, 2016

Unethical Billing Practices

I'm dealing with Scoff Law now, even though I have a Toll Tag account with money in it, even though I worked with NTTA to clear out a balance that included hundreds in fees (when I had a Toll Tag with my debit card linked to it) and they never had problems charging my card when I would call in. Very short intro, but I am dealing with the same practices you all are. I am looking into a lawsuit and in order to get a class action suit, we need the following: (and fill out this Google Survey so I can collect the 100 minimum complainants needed to get this in motion- https://docs.google.com/forms/d/1CoVTS9zN8KZRg4m34lrLKMoSobsR6OtdGD24Wlm40wc/viewform?usp=send_form)

What Factors are Used to Certify a Class Action Lawsuit?

When deciding whether to certify a class, a court is required to evaluate four specific factors. They are:

Numerosity: the plaintiffs must show that “the class is so numerous that joinder of all members is impracticable.” While there is no set minimum number of class members, typically courts will require at least 100 members in order to satisfy the numerosity requirement. The plaintiffs must also show that class members must be identifiable through the use of specific criteria or information.
Commonality: the plaintiffs must show that there are questions of law and fact that are common to the claims of each class member. The commonality requirement is satisfied where the party opposing the class has engaged in some course of conduct that affects a group of persons and gives rise to a cause of action.
Typicality: the class representatives must show that their individual claims are “typical” of the claims of the various class members. Typicality exists where the representatives’ claims arise from the same event or course of conduct that gives rise to the claims of other class members and the claims are based on the same legal theory.
Adequacy: the plaintiffs must show that they will fairly and adequately protect the interests of the class. To make such a showing, they must typically demonstrate that they have the willingness and ability to take an active role in and control the litigation in order to protect the interest of the absentee class members and that their attorneys will act with the necessary zeal and competence.
Impossible Send email
 
Feb 5, 2016

NTTA scoff laws and lawsuits

Will someone PLEASE post information on who EVERYONE should be contacting concerning a possible class action suit against the NTTA? We all know neither the government (well not in the US, maybe the middle east or North Korea) or a private business are allowed to operate this way, its absurd.

They charge my toll tag using reader data for the pass but then charge my vehicle zip cash notices for the same pass and still expect us to pay late fees that are greater than 30% of the original costs??!

If this was interest on a loan, it would be illegal. (But they get bank status by calling it a fee thanks to certain political parties that see businesses are really people with freedom of speech . . .to pay for their political campaigns). Well if this business is a person, they should be able to go to jail like they are threatening to do to us, or at least their responsible executive representatives.

Here is the thing, if they collect reader data to charge me, and they do, and still charge me for the pass saying I didn't pay for it, they are mistaken and its "SHOULD" be illegal for them to impose what are essentially referred to as damages against me. And any government body that participates in this should ultimately share in the justice at the very least as much as they enjoy the spoils of the injustice.

Thoughts?

PS - I found out not all Texas counties participate in the NTTA's scoff laws that make us criminals because they do not want to participate in the consequences someone with some intelligence sees coming.
grekgodes Send email
 
Feb 4, 2016

NTTA bandits

Been dealing with NTTA for years and still can not be explained that when I'm on the phone ready to do whatever it takes to get current then they can bill my card. We have hundreds in fines and fees because they " COULDN'T CHARGE MY CARD" which is never the case when we are on the phone. No one ever at customer service can take away the wrongly charged service fee. Transferred to another 3rd party billing and then say only customer service can refund and of course the merry go round continues. Class action law suit I'm in and from the looks of it so are many other people. Their billing and business practices are fraudulent at best and completely criminal at worse.
kenbati Send email
 
Feb 2, 2016

I find it a rip off when NTTA send you $10 and then $25 in addition for a late fee

I did went to Dallas and do remember seeing the toll sign of one of the road. However, on exit there was no toll booth and I did not see any sign of exhibiting method of paying.

Several months later I received a bill of $43.57. Upon calling them I found out that the original bill was just $8.57 and then they added two late charges one of $10 and another of $25.

I feel the late charges are quite steep and they do not make any sense.

Not sure how the legislatures could allow such a rip off??
Russncourtney Send email
 
Feb 1, 2016

Billing

I just received a notice from a collection agency for 40.44 of unpaid tolls. We recently moved to Texas and haven't purchased a toll tag yet. The bill was for 2 dates I drove in Dallas in August 2015. The dates were correct. However after talking with the collection agency and the tx tag office they said there were 6 different bills sent to my address. I never received one of them. They told me they can confirm that the post office sent them out. I don't know how it's possible that the PO messed up 6 bills. I have not had any issues with our mail and received the notice from collection agency just fine. Absolutely ridiculous! Someone needs to get a grip on what's going on in their billing. Something is obviously wrong!
amm5mc Send email
 
Jan 30, 2016

New License Plate

I set up a toll tag and new account when moving here in 2009. I do not use the toll tags very frequently. I purchased a new car with a new license plate January of 2013. For the past three years, I have been receiving paper ZIP CASH bills. I assumed these were current bills for my account. I have made several payments over the past years not realizing I was paying the ZIP CASH customer rate. For those that have a toll tag and account, you typically pay 50% less than standard zip cash customer rate. I had absolutely no idea what Zip Cash was and how this is different from my account.

I began receiving emails in June of 2015 about updating a credit card on file to process payments. I am still unsure whether or not the company was able to recognize my new license or not was connected with my account and License Number. Most people I'm sure would think that a new license plate would be connected to their account.

I called in today and spoke with a representative for close to an hour, he was pleasant to speak to but kept referencing, "they are not going to be able to refund you or remove fees" and "they can only pull a call from 2009 to determine if the rep told you you would have to call in and update your license plate" I pulled my bank statement and found previous payments made to NTTA. He could not find them and had no way of knowing what and why I paid.

After being transferred to a Supervisor, things went downhill. Granted it is Saturday, but this Supervisor, Monique, was very unprofessional and rude. She blatantly told me they cannot help me or refund any money. I was willing to negotiate and have them remove my current charges $33 and call it even. I finally got it out of her that the Manager's name is Denise. I will be following up without a doubt on Monday.

I am very very frustrated with the lack of information and professionalism. I'm sorry but the general public is not in the know about zip cash vs. toll tag membership. I will most definitely be following up with whomever I need to to address this situation. Based on reviews below, it seems like a lot of people have had issues. It should not be allowed…. we are FORCED to work with NTTA. What can we do about this company? They need to be stopped.
khartline Send email
 
Jan 22, 2016

TollTag but got Zip Cash

I received a zip cash bill when I have a tolltag but only received a 3rd notice and it stated it was due Jan 19 but 2 weeks before it was due it was sent to collections. I am buying the vehicle from my sister and now they are telling me they cannot talk to me to try and pay the account unless she releases everything to me. The vehicle is on my tolltag, I have charges on my tolltag for this vehicle since April of 2015 to now and the bill was for July 2015, which makes no sense. NTTA NEEDS TO BE SHUT DOWN, Constitution states that we are free from paying TOLL on any road, so why is TEXAS or the government in any State allowing citizens to be screwed by Toll Roads.
mARIB Send email
 
Jan 19, 2016

highway robbery

first time receiving a bill of 2. 43 from them I don't live in Dallas but I went to the airport one day, got lost and got into the tollway and I had to exit as soon as I can. I intended to pay it as soon as I can but I misplaced the bill because it looks like one of those mail flyer ads and I had so much going on right after the holidays like burst water pipe, trees falling down on my fence . The next thing I saw was the pink bill that says I was supposed to pay by 1/9/16 and now they are charging me 10.00 as late fee for second notice and just a few days late ( received letter on 1/15/16) . So I called right away but there was nobody to talk to. Today 1/19 /16 finally talked to a person . and I asked her to remove the charge since it is my first tollway charge and I did not realize what it was at first and I lost the bill but it is just a few days late and I am willing to pay the 2.43 but the charge was unreasonable for about a week late OF A $2.43 BILL. She said the only way to remove the 10.00 charge is to to pay the membership fee of $20. i SAID THERE IS NO WAY ID DO THAT SINCE i DONT LIVE THERE. THE CHARGE IS UNREASONABLE AND IT IS HIGHWAY ROBBERY! OF COURSE i DID NOT GET ANY DISCOUNT FROM THEM. LOOKING AT ALL THESE COMPLAINTS, THEY MUST BE RACKING BILLIONS OF DOLLARS ENOUGH TO PAY OUR COUNTRY'S DEBT. THESE CROOKS DESERVE TO PAYUP AND VOMIT BACK THE MONEY THAT THEY TOOK FROM UNLAWFUL PRACTICES, THE BEST THEY CAN DO FOR THE COUNTRY THEY RAVAGE IS TO PAY UP BILLIONS OF DOLLARS IN FINE. FOO OUR DEBT! i CRINGE AT THE STORIES i READ HERE. iMAGINE HOW MANY MOTORIST PER DAY THAT THEY CHARGE 75% TO 750%!. mY CHARGE IS A SMALL AMT BUT IT IS OVER 300%. IN 1 WEEK TIME OF LATE!
dannycisneros Send email
 
Jan 19, 2016

Call center keeps hanging up

I have called several different times and waited on the phone for approx 20-30 minutes a call. After going though all the prompts and waiting the system simply gives me a busy tone and then hangs up. Ive signed up online and also cannot access my account as it tells me i must contact customer service......but i cant contact customer service. It's an endless loop of bad customer services and irritation.
resource Send email
 
Jan 19, 2016

Please Take Action

I just spoke with escalation supervisor regarding an invoice delayed over a year. I am being billed over $42 for $7 toll fees, and she states next month it will increase to $70. According to her, even if everyone stopped using toll roads, NTTA will "still be there". Let's prove her wrong. Please, please, please kindly stop using the toll roads, cancel your toll tag accounts and tell everyone you know to do the same. Let's see if over 3 million people stop using the toll roads and cancel their toll tag accounts if NTTA will "still be there". We have the ability to change this situation, I don't understand why we are not doing it.
Benb Send email
 
Jan 8, 2016

Bill sent to 3 year old Address!!

Texas now sending out Bills to Mississippi residents.

I really have no problem with paying the $11.10 bill.

I moved 3 years ago from the address that the bill from NTTA was addressed to. What would have happened if I had not left forwarding information with the tenants that moved in after me or if they had moved.
texas20 Send email
 
Jan 7, 2016

Bogus Charges

I recently had my license plate changed due to the Texas 2 step program upon completing my car registration. Shortly afterwards, I received a zip cash bill from NTTA due to the fact that my new license plate was not registered to my current toll tag. Now granted, my tolltag has been charged every time I drove through a toll, they were not able to link it to my license plate so I was informed I must pay for it ANYWAY. Then it was followed up by, do you realize that you have an outstanding citation for $3200? I'm like WHAT??!!. This woman went on to explain that back in May of 2012, had unpaid citations for about 8 months. Mine you, I had a tolltag since 2009. I asked how did you come up with $3200 & you would need to supply me with supporting documentations. I asked have I received anything in the mail in which she said, NO. I owe $3200 and there's a citation out but I never receive the notice? Fast forward after 4 hours of being bounced around and arriving at a 3rd party collection office for NTTA Dallas who stated that they have nothing on me and they are not sure why the NTTA would transfer me to them. So I start again. NTTA was so nice til they stated, sir what we will do for you is waive your late fees and additional fees if you can make a payment of $620 today. Are you kidding me lady? I need to know what are these charges for? Fast forward again, I finally get a manager. Ok, this should be very helpful. I explain the situation and she comes back to say, well you actually owe way more than the $3200 that they quoted you and also whoever gave you a quote of $620, they are not authorized to waive those charges. WHAT???? I am now forced to go back to pull my bank statement from 2011 to present and highlight every toll tag charge to fight this. This cannot be right.
chang14 Send email
 
Dec 26, 2015

North Texas Tollway Authority

I just found out that NTTA has been double billing me for tolls. I can't wait for the class action lawsuit against NTTA which is coming soon! They had better be prepared, because they cannot get away with this forever.
southernhillsclub Send email
 
Dec 24, 2015

Counterfeit Plate?

I have received an invoice for a vehicle that has not been operable for 3 years. We have not registered the truck, and it is basically trashed. The vehicle has set on our property for roughly 3 years, and has 0% chance of being in the area at the time of the supposed violation. I checked, and both license plates are still on the vehicle, but are even a different design than the one pictured. The license plate in the picture appears to be attached to the vehicle in an illegal way, obstructing the numbers on the plate. I am very concerned that this is a fictitious plate, and if it happens to me, how many other people are victims of scams like this??? Please advise how I can move forward in resolving this issue. Thanks in advance for your help!

ZipCash Account ID: 776084506
License Plate #: AG84686

Reply email: [email protected]
LeaVerne Send email
 
Dec 16, 2015

Over Charging

I have a TxTag account and back in October received a bill from NTTA for $4.43 for use of a toll road that I already paid for on my TxTag account. I called TxTag and they told me they sent a dispute to NTTA on October 23rd twice. Since then I have received two additional bills each with late charges. Called TxTag again, I was told that I have done everything right by reporting this and they were waiting for a reply from NTTA. I called NTTA to be told they haven't heard from TxTag and they needed a dispute from them before they can remove the charge. I called TxTag again today and they was nothing the lady said that made any sense whatsoever. For the second time I faxed them all the invoices and TxTag account detail. What am I supposed to do? .I guess next step is channel 8 investigating report. I will contact them.
bellavistaman Send email
 
Dec 14, 2015

North Texas Tollway Authority Zip Cash toll Bill

Recieved a 2nd notice for non payment - it looked like junk mail. I almost threw it away. I visited Dallas 6 months ago and if there was a toll i would have paid it. How do you drive thru a toll and not pay for it ? $46.78 cents for a $4 toll ? Failure to pay this and your Vehicle is ban, blocked on registration and class C misdemeanor. Ridiculous...
Is this for real ? Many others on this site being taken advantage of. Need to take a stand and not let these NTTA take advantage us. Treat people fairly with proof. Seems pretty crooked. I Would support a class action against these folks.
Destinyr Send email
 
Dec 13, 2015

Scam

My parents received a bill in the mail from this company for my vehicle. The only problem is ive never been to Texas a day in my life so it is impossible for me to get a bill from this toll.
michaels57 Send email
 
Dec 4, 2015

Charging 10x toll amount scam

You people have such a scam going there should be a criminal investigation into your procedures. My complaint is this. If the total amount of your tolls does not exceed a certain amount, you simply do not send me a bill. As a very infrequent user of the toll roads, I do not use a toll tag. Since you do not send me a bill when it is less than a certain amount, I do not know how much to pay or even where to send it. How can I pay anything not knowing that? When I get a bill, I pay it. When I do not get a bill, I don't hear anything until you have racked up late payment charges, fees, and processing costs that amount to at least 10 times the original tolls amount. The first time I usually get anything in the mail is notification from COLLECTION AGENCY! I am not someone whose debts end up with a collection agency. What got me fired up enough to find this complaint board is I just got off the phone from yet another harassment call from a collection agency. This has been going on for YEARS.

I have tried to go down to your office to resolve this. I was told you are not responsible for the mail. Yes you are if you did not mail the bill. I was told buying a toll tag to automatically charge a credit card would avoid this. If your policies cannot get bills mailed properly I would have to be a complete fool to give you access to a financial instrument. I paid the toll amounts spread out over years, but I told them I would not pay any other charges that were added due to a faulty billing policy. One that seems designed to inflate revenue or force drivers to give access to bank accounts.

If these calls or notices from collection agencies do not stop or if I find out my credit rating has been affected by their actions I am beginning to think civil action will be required. At the very least, I will request an investigation from the state attorney general's office into your business practices. The outstanding amount that I have is actually very small. But this is about the principle of the matter. You cannot overcharge drivers 10 times the toll amount in arbitrary fees simply because they do not want to come into compliance with what you demand.

I really hope some class action lawsuit lawyer looking for something to do reads this post. They can keep everything they can get. I don't want anything except to be left alone. The issue for me is the principle of the matter.
michaels57 Send email
 
Dec 4, 2015

Late fees 10 time tolls

You people have such a scam going there should be a criminal investigation into your procedures. My complaint is this. If the total amount of your tolls does not exceed a certain amount, you simply do not send me a bill. As a very infrequent user of the toll roads, I do not use a toll tag. Since you do not send me a bill when it is less than a certain amount, I do not know how much to pay or even where to send it. How can I pay anything not knowing that? When I get a bill, I pay it. When I do not get a bill, I don't hear anything until you have racked up late payment charges, fees, and processing costs that amount to at least 10 times the original tolls amount. The first time I usually get anything in the mail is notification from COLLECTION AGENCY! I am not someone whose debts end up with a collection agency. What got me fired up enough to find this complaint board is I just got off the phone from yet another harassment call from a collection agency. This has been going on for YEARS.

I have tried to go down to your office to resolve this. I was told you are not responsible for the mail. Yes you are if you did not mail the bill. I was told buying a toll tag to automatically charge a credit card would avoid this. If your policies cannot get bills mailed properly I would have to be a complete fool to give you access to a financial instrument. I paid the toll amounts spread out over years, but I told them I would not pay any other charges that were added due to a faulty billing policy. One that seems designed to inflate revenue or force drivers to give access to bank accounts.

If these calls or notices from collection agencies do not stop or if I find out my credit rating has been affected by their actions I am beginning to think civil action will be required. At the very least, I will request an investigation from the state attorney general's office into your business practices. The outstanding amount that I have is actually very small. But this is about the principle of the matter. You cannot overcharge drivers 10 times the toll amount in arbitrary fees simply because they do not want to come into compliance with what you demand.

I really hope some class action lawsuit lawyer looking for something to do reads this post. They can keep everything they can get. I don't want anything except to be left alone. The issue for me is the principle of the matter.
becky.brantley Send email
 
Dec 3, 2015

Theft of car results in huge unsolveable bills, these people are crooks

I personally HATE the NTTA. I used to work with a fellow employee for almost six months and agreed to sell him my car on payments. I believed him to be trustworthy. I sold him my car with 200 dollars down and he left with it. Literally the next week, time for the next payment, he quit his job.

I contacted Kaufman county Sheriffs department who told me cause I accepted any form of money that I was basically a car dealership and I would have to repossess the car myself. They would not allow me to make a police report.

I spent months looking for my car. Driving to every know address, paying for monthly services to keep looking for any new information, anything.

I keep getting bills, I keep telling them I really don't have the car, it is gone, and yet they keep piling in. Now debt collectors are calling me sometimes 2 and 3 times a day over this. It is affecting my credit and for me, there is no point in paying it because the idiot who has my car just keeps running these tolls and making more and more and more tolls.

I only have one income. I already lost the car, I lost the potential income on that, then I get fines in the mail for wherever he is parking, tolls, it goes on and on.

I kept going back to the Sheriffs department, showing them all this stuff and asking for help, just to get told the same thing over and over. It's not fair. I tried to do something on good faith and I am STILL paying for it, with no end in sight. I wish NTAA would go away.
vatoriap Send email
 
Nov 28, 2015

Auto-Charge

A few days ago, I checked my bank account statements and noticed had been charged $40 every 3 or so. A total of 16 payments that equal up $560. I never gave them authorization to take payments out of my account. This is clearly not right! I will be speaking with a lawyer about this situation. I have printed out my bank statements and also ntta transaction were have I have been charged. I've been trying to get in contact with someone and have yet to get a hold of someone. And no I don't want to talk to a automated system. This is ridiculous!!
vatoriap Send email
 
Nov 28, 2015

Taking Out Extra Money/ Never Received a Bill.

I have never received a bill at all! I give them the correct address three times and yet I have a received a bill. My grandmother called In September to find out what my balance was. While doing so she gave them the correct address again. So that makes it four times they were given the address. After doing so, they informed her of the balance. I purchased the $40 toll tag. Since then, I checked my bank statements on 11/26/2015 and noticed that they have been taking $40 every 3 days from my account. I did calculate the number of times I've been charged which is a total of 16 payments. The total does come out to be $560. The thing is I never authorized them to auto-charge my account when they felt like it. I've been trying to get in contact with someone about and have yet to get a hold of anyone.

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