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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

Gariel Send email
 
Apr 9, 2018

barang mane..seminggu menunggu fah ni

Hoi....ni dah betul betul marah ni...seminggu dah tunggu mana barang...korang dah makan ke apa parcel tu...banyak cuti ke korang ni sampai isnin pun cuti? Sial lah...mana Transit ni...dah mereput tunggu depan pintu menunggu kereta pos sampai sekarang tak tiba tiba..korang ni nak kalahkan pos express ke apa ni mangkuk hayun?

barang mane..seminggu menunggu fah ni

Gariel Send email
 
Apr 9, 2018

Mana barang saya seminggu tak sampai x2..banyak betul cuti ke...Hari Isnin pun cuti?

Mana barang ni aduh....dulu satu hari gerenti sampai..sekarang seminggu...consignment menda apa lagi ni...call lah kalau ada benda sial sangat berlaku...seminggu dah tunggu nak mereput dah tunggu depan cermin...isnin pun cuti ke
Celestine Send email
 
Apr 9, 2018

Service

Does anyone really help handle customers feedback or complaints?

Tried to call for rearrange for delivery since last Thursday but it's either no one answer or can't get through. Finally today manage to call in BUT the lady pretend she couldn't hear me and hang up my phone.
syedsalim40 Send email
 
Apr 8, 2018

barang tak sampai

Barang Yang diorder tak sampai2...call apa pon takda tau2 suruh Kita collect kat segambut...mangkok betul
HweeSze Tee Send email
 
Apr 7, 2018

Stuck at klia transit hub

My parcel ER264620974MY has been stuck at klia transit hub for many days! Urgent stuff that I need to bring it oversea! Please send it okay!
amikki Send email
 
Apr 7, 2018

Item not deliver

1. Bought an item 1 week before im going to vietnam
2. The item was hold at pos laju brickfields for few days
3. Call pos laju centre at 7.30pm and they ask to come and pick it up myself and the pos laju open until 10pm because the drive is on leave and they refuse to send the item until the driver come back from his leave.
4. Arrive at pos laju at 8.30pm and its already close.
5. Go to pos laju at 10am the next morning and they wont give the item with stupid reason and ask me to wait next week.
6. Now i have no item that i bought and going to vietnam on evening.

Even your 1000 appologies which i know u wont even feel anything wont satisfied my losses.

It show how incompetence you are!!!
Mel2018 Send email
 
Apr 6, 2018

Lousy Service

ER221425363MY


One of your postman delivered a parcel to my condo and intercom me to collect from the lobby yesterday. I asked him to send it to my unit no because I have a baby & a toddler at home and it’s not convenient for me to collect at the lobby. He said okay but he didn’t turn up and at 9pm, I received a sms asked me to collect at Klang Lama Post Office. I called your customer service to complaint about the postman and asked for a second delivery and she said it’s not possible because it’s in Ezibox & asked me to call back again next week. I purchased online because it’s convenient for me to do so but if I have to collect my items at post office each time, then what’s the point of buying online. I might as well go shopping and buy it at the shop.

In fact, most of your postman always ask me to collect at the lobby. Other courier service will always send it to my unit no. It’s supposed to be a door to door service! Very disappointed with Postlaju service.
Norhidayu Binti Shahbuddin Send email
 
Apr 6, 2018

tidak terima barang

maaf, saya sudah pun periksa number tracking di track and trace pos laju. saya dapati barang saya septutnya tiba semalam pada jam 1 petang. tetapi melalui apa yang direkod, delivery attempted. Jika pos laju tidak jumpa tempat saya, mereka boleh hubungi saya. tetapi saya tidak menerima apa-apa notis dari pos laju samada dari notis yang ditinggalkan, sms, mahupun dari panggilan telefon. saya sudah pun menghubungi talian 1 300 300 dan juga number pejabat pos berdekatan tetapi tidak berangkat.

mohon pihak pos laju untuk memeriksa status barang saya.

er234950402my dan hubungi saya di 0137407280

terima kasih.

tidak terima barang

Leesalavender Send email
 
Apr 6, 2018

Poslaju

Saya dah call poslaju ( 1300300300) dekat 10 kali tapi still tak angkat-angkat. Tak tahu la diaorang tidur ke apa. Please buat sesuatu dengan complaint ini sebab ini bukan pertama kali saya kene, nak dekat 3 kali dah.
OON Send email
 
Apr 5, 2018

Product delay

My report number is 18040010595, You customer service officer promise will delivery my parcel by today 05/04/2018.
right now my customer still haven't received yet.

I send the product last thursday(29/04/2018) around 2pm++, Kindly check for this.

Due to you delay of send my product, my customer want to cancel for the order.
Hana Ahmadleman Send email
 
Apr 3, 2018

parcel not received since 13/3

ER174242506MY parcel at ecbc bulk pnm since 13/3 now 3/4 parcel still at the ecbc bulk
zairol Send email
 
Apr 3, 2018

Poslaju Servis

diharapkan pihak pengurusan poslaju mengambil langkah tertentu terhadap perkhidmatan poslaju di Nilai N9.

Servis lambat,kakitangan kurang ajar , call tak berangkat ,barang hilang.

kami sebagai pengguna yang MEMBAYAR PERKHIDMATAN amat amat kecewa dengan mutu perkhidmatan Poslaju.

diharap pihak pengurusan ambik berat tentang complaint pengguna dan janganlah TIDOR DAN MAKAN GAJI BUTA.
zairol Send email
 
Apr 3, 2018

Barang lambat diterima

saya rasa pihak pengurusan Poslaju patut mengambil tindakan keatas poslaju di Nilai.Servis terlalu lambat,staff attitude ( kurang ajar ).

mungkin staff tertekan disebabkan work load dan kurang kakitangan.Difahamkan dari staff poslaju Nilai sendiri yang mereka bukan

sahaja kena jaga kawasan Nilai malah KLIA juga.

Harap pihak pengurusan melihat secara serius kerana yang menjadi mangsa adalah PENGGUNA YANG MEMBAYAR PERKHIDMATAN

POSLAJU.
Miera Ezzati Send email
 
Apr 3, 2018

Lambat

Hi. Tolong cek item ER217681250MY. Masih no progress dari 28 mar 2018 hingga 3 april 2018.
Kenapa pos laju jd pos sangat lambat? Berapa nilai postage hendak dibayar untk menjadikan pos laju betul-betul menjadi pos yang memang laju? Juta ringgit?

Sangat mengecewakan.

Lambat

yiesha Send email
 
Apr 2, 2018

Delivery stucked at KLIA

Sejak 14.03 parcel tracking masih stuck at KLIA hub
Tracking : EE042298421MY
Bayar shipping mahal beratus2, ingat boleh sampai cepat...
Contact customer service tapi tak de feedback sampai harini...
yiesha Send email
 
Apr 2, 2018

Delivery stucked at KLIA

Sejak 14.03 parcel tracking masih stuck at KLIA hub
Tracking : EE042298421MY
Bayar shipping mahal beratus2, apa ni? Contact customer service tapi tak de feedback sampai harini. Dah tak boleh percaya ke dengan poslaju? Dah tak secure ke? :(
WMWM Send email
 
Apr 1, 2018

Pos Laju tapi Tak Laju

En458765737my
EH725103376my

One of the item was posted on 22 March which was last two weeks. To count, it was more than 10 days including today (1 April) but I haven't received them yet. It was tolerable if your company took around 4-5 days but 11days was too much. You should reflect your company's name 'pos laju' since the pay for your service was quite high.

Below I attached my tracking for both of my items. They haven't change the status until now (1st April).

Please improve your service and reflect your *laju*.

Pos Laju tapi Tak Laju

emran901 Send email
 
Mar 31, 2018

Self collect

I suppose received my parcel on 30/03/2017 but i am not received that item..i call centre 1300 300 300 because i want to self collect.. on 31/03/18 ard 3.00 pm i call back centre then they said i can collect my parcel at pos laju nilai... after arrived at post nilai then the clark said you cannot collect your item... have to waiting on monday... the reason is operation and office just seperate.how come centre did not know this seperation postal and services.... bullshit menyusahkan orang... please improve your service. Call dah lah susah nak angkat better through your phone dalam longkang...

Self collect

CL Tai Send email
 
Mar 27, 2018

Missing parcel

Missing parcel since DECEMBER 17, has submitted the Borang Maklumbalas to informed on the case but no status updates since then! Sucks, poor and slow management!!!!
Silverish Send email
 
Mar 26, 2018

Bad attitude

One of the postman really rude & bias to customer, luckily the other one very helpful & easy to cooperate with. Kindly swap the postman with a better one.
cinthiakristy Send email
 
Mar 25, 2018

delivery status

i havent gotten my package in almost 2 weeks now although the site said that its supposed to arrive within 3 working days. i tracked my delivery status and it hasnt changed at all since i got the text.
Yeogethui Send email
 
Mar 23, 2018

Ep287741410my

My item has been sent from JB since 18 March 2018 n yet to receive. It still sleep in your Kuching office for few days according to your system shown. I wonder when your posman willing to deliver it to my place.
Kamilshah Send email
 
Mar 22, 2018

Mohon uruskan barang saya lama di parcel hub

Mohon diuruskan penghantaran barang saya yang lama di parcel hub dari 14/3/2018. Sehingga sekarang

Cd342220218my

Mohon uruskan barang saya lama di parcel hub

Lejja Send email
 
Mar 21, 2018

Item terlalu lama untuk di hantar

Kenapa pos laju nilai semarak slalu x angkat telephone bilaaa org call, lps tu brg x pnh hntr dgn cpt, slaluny kena tgu seminggu bru parcel Sy kena hntr.. Org byr pos laju tuk brg cpt smpi bkn kna tguu lbh dr seminggu bru delivery.. Bgnikah pos laju buat kejaa.. Lps tu buat serahan parcel kat pos laju bandar baru salak tinggi.. Apa kess ni.. Tlg laa kecepatan skit pghntran sdgkn ak slalu tgkk poslaju slalu lalu bhgn tmpat tgl Sy..tlg ambil tindakan ttg hal ni.. Terima kasih
Karkok Send email
 
Mar 21, 2018

Bad attitude

I just now receive a call from pos laju and he at first didn’t said any things and mention he was a postman. He just said:” u ada post kan?” How the f*** i know what post i have since i online buy many things.
After he arived my home i politely tell him wait a while because i need check my things. (A lot of cases said they accept damage items from pos laju) After i finished check i go out sign the malay pos laju scoring me that I should sign 1st before check....

Is that any rule said that we should sign and let them run 1st before we check our items?

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