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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

azhar88m Send email
 
Dec 27, 2017

Tracking not updated and Item not delivered to customer

I send item to my customer in Tuaran,KK, Sabah.

From the tracker, last update shows that the item was dispatched out from transit office on 8/12/2017.

Until today, my customer have not received the item. Already contacted Pos Laju Customer Service on 21/12/2017 and the PIC informed that complaint has been lodged (complaint number provided). Tried to contact Pos Laju CS since 26/12/2017 to follow up, call cannot reach the number.

The item has expiry date. It already more than 2 weeks !!!

Tracking not updated and Item not delivered to customer

Mas sarimah Send email
 
Dec 25, 2017

Barang tak pernah sampai

EH668969307MY dan ER104320382MY. Barang stuck kat sg besi bila call adalah staff yang angkat lepastu letak sampai ke sudah staff pos laju buat macam tu. aku cuma nak tanya la apa sebenarnya masalah dgn service pos laju ni? Sbb teruk sngt lah kenapa pihak pos laju buat hak orang macam takde nilai? Dah kebal sangat ke yang staff beragama islam tu dah rasa boleh hadap kat akhirat nanti? Dah angkat jawab la. Well said, aku takkan guna servis pos laju lagi
Kederic Send email
 
Dec 23, 2017

Late

I’m sent out the parcel on 17dec to Singapore....but now already 23Dec I’m still have receive yet...is important so I’m post by pos laju....is it need use few week to sent the parcel to Singapore....the workers of the pos laju all useless...wth calling the customer service all not answer...can you helping me check out for the parcel ....you know some stuff is very important to us on the time.... my tracking number cp300300887my....thanks
Nevill83 Send email
 
Dec 22, 2017

Not update!!!!

I really don’t know what is going on with poslaju..my parcel arrive in malaysia on 18th December but until today I still not receive any update about the tracking status!!!!! I bought the item for Christmas gift!!!now poslaju really make my Christmas Day moody!!!!
Maybe poslaju can Deliver the parcel next year Christmas 2018!!!!!just put in the poslaju stor until 2018!!!!

Not update!!!!

Nevill83 Send email
 
Dec 22, 2017

Service

I really don’t know what is going on with poslaju..my parcel arrive in malaysia on 18th December but until today I still not receive any update about the tracking status!!!!! I bought the item for Christmas gift!!!now poslaju really make my Christmas Day moody!!!!
Maybe poslaju can Deliver the parcel next year Christmas 2018!!!!!just put in the poslaju stor until 2018!!!!

Service

Afikah Send email
 
Dec 21, 2017

Lama sangat stuck satu tempat

Tlong cepat update dan hantar parcel saya no track ER102052391MY sebab dah tiga hari stuck d pos laju Kota Kinabalu, sepatutnya parcel sampai Ranau selewat-lewatnya 19/12/2017 tapi dari 18/12/2017 smpai sekrang 21/12/2017 masih dekat poslaju kota kinabalu, saya dah call banyak kali dah tapi tiada orang angkat call, poor servis betull! Saya amat memerlukan item tersebut pada 23/12/2017 sangat perlu!!! Tapi mala tda dihantar ke ranau dan tda angkat call. Tolong sangat cepat send dan sampai ranau sebelum 23/12/2017 TOLONG!
yang Send email
 
Dec 20, 2017

Almost 1 week still not yet get Parcel

ER102101013MY

Already 1 week still not yet get the Parcel.

Almost 1 week still not yet get Parcel

Syazwani Send email
 
Dec 18, 2017

Barang dihantar tempat lain

Brg dipos dari rawang

Sepatutnya brg akn sampai di Putrajaya. Alamat dan poskod betul

Bila check tracking barang berada di poslaju pekan nenas, johor

Tlh call maklumkan staf di sana tp item masih lagi tidak dihantar semula ke alamat sepatutnya

Bila brg blh sampai???? Sy perlukn barang tersebut asap!!! Please respond

[email protected]

Barang dihantar tempat lain

Sherz Send email
 
Dec 14, 2017

Late

Brg tak smpai lagi . order 5/12/17 dah masuk ary ke 10 dah . but , my item still out for delivery . WTH ! pleasee fix ur sistem . I'm still wait 4 my item . 😤😤
shiela Send email
 
Dec 13, 2017

Goods sent to wrong participent

I would like to make complaints on goods delivery.

-Caw. Serahan Pelabuhan Klang worker (Courier Man), does not ship goods to the actual recipient. Refer to the tracking No. EH 65 386 861 6MY (Pos Laju Courier man, Port Klang) has been postal from the post office (Caw. Serahan Pelabuhan Klang) are not submitted to the actual recipient. tracking status mentioned as *ITEM DELIVERED TO MR. RAMLI*, the goods that have been delivered to the unknown company and received by Mr. Ramli. Mr. Ramli is not the person who is entitled to receive this item instead of the actual person. Whats going on????? I request Pos Laju Malaysia investigate this issue and please respond to this complaint and revert to as immediately at [email protected]

Goods sent to wrong participent

Nfzh.azzn Send email
 
Dec 12, 2017

DID NOT GET MY PARCEL

I track parcel saya, "item delivered to shahir" tapi siapa shahir. Saya dah tanya jiran and they said dontbkbow. Adik saya terdengar posmen tanya semua oranf, and dia cakap dia salah hantar barang! Then me? Please do something to settle this matter, dah lah servis lambat!!

DID NOT GET MY PARCEL

julianawahab Send email
 
Dec 8, 2017

PARCEL

SAYA SUDAH POS PARCEL 5/12/2017, SAMPAI HARI INI PENERIMA BELUM TERIMA PARCEL TERSEBUT. CALL CUSTOMER SERVICE NO ONE PICK UP. SAYA TANYA POS OFFICE SRI PETALING, MEREKA CAKAP LINE CUSTOMER SERVICE ALWAYS BUSY. AND THEY ALSO SAID, THE PARCEL AT SHAH ALAM NOW. MAYBE GOT PROBLEM THERE. THE PARCEL VERY URGENT. SEBAB TU LAH SAYA GUNE POS LAJU.
Melodin Send email
 
Dec 7, 2017

Traking

Shipment already 7days are still pending.
Nobody to follow up it and careline , customer service always busy and busy.
Send email also no reply yet.
Really very bad for poslaju service.
qisyaryan Send email
 
Dec 6, 2017

Service lambat

Barang masih tidak diterima lebih kurang seminggu. Harap ambil tindakan segera
celinagan Send email
 
Nov 28, 2017

DELIVERED TO UNKNOWN

I AM VERY UPSET WITH POSLAJU SERVICE. MY PARCEL IS SENT TO THE WRONG PERSON AND ADDRESS BUT SELLER TOLD ME THAT MINE WERE ACCURATE SO WHAT IS THE PROBLEM? POSMAN! I DON'T UNDERSTAND WHY WOULD SOMEONE DO THIS DESPICABLE THINGS! THERE ARE NO RESPONSE FROM THE POS LAJU EITHER... BEEN WAITING FOR MANY DAYS... SO IRRESPONSIBLE! PLEASE RETURN MY PARCEL IMMEDIATELY. IT HAS BEEN MORE THAN A WEEK AND I DON'T EVEN KNOW IF THE PERSON HAS OPENED THEM OR USED IT. THAT PERSON RECEIVING IT IS VERY EVIL TOO!!!!
PLEASE TAKE RESPONSIBILITY!!!!
celinagan Send email
 
Nov 28, 2017

DELIVERED TO WRONG PERSON

I REALLY DON'T UNDERSTAND HOW MY PARCEL WILL END UP TO SOMEONE THAT I DON'T EVEN KNOW WHO?!
IT HAS ALREADY BEEN 8 DAYS AND I'VE TRIED CONTACTING POS LAJU FOR LIKE FOREVERRRRRRRRR BUT NO RESPOND!
I AM SUPER ANGRY AND DISSAPOINTED! WHERE THE HELL IS MY PARCEL??????????
Babykingdom Sdn.Bhd Send email
 
Nov 28, 2017

POSLAJU DAMAGING OUR ITEMS

To WHOM MAY CONCERN,

From : BABYKINGDOM SDN.BHD
Address :NO8, TINGKAT 1, TAMAN PERINDUSTRIAN RINGAN, JALAN GANGSA,05150, ALOR SETAR, KEDAH
Tel.No: 0165537809

For you reference the parcel tracking number and the date of the item we sent is been given as per below:
Con. No : ER062853030MY
Send Date : 22NOVEMBER2017

We are from Babykingdom Sd. Bhd. We are a seller on Shopee. We have been sending many parcels to our customers all over Malaysia. The items that we send are consists of milk powder, diapers, and many baby products. We use Poslaju service as our shipping agent. The items especially the milk powder that have been sent out to our customers reached them in a damaged and torn condition. Even there is a mark of the milk powder pack were cut off. The milk powder drop out of the packs too. The question is how Poslaju handle our item?? This isn't the first time we are facing this situation. Been like ages the damaged items were sent to out customers. We have received many complaints from our customers. This is really a damage to our reputation. Since we packed the item perfectly and placed it in box, yet our customers complaint that the item that they received are in damaged and torn off condition. We need a clarification on this since we are facing a very bad reputation also waste of our money since we have to refund our customers for something which is not even our fault.

POSLAJU DAMAGING OUR ITEMS POSLAJU DAMAGING OUR ITEMS POSLAJU DAMAGING OUR ITEMS

Babykingdom Sdn.Bhd Send email
 
Nov 28, 2017

YOU ARE DAMAGING OUR PARCEL

To WHOM MAY CONCERN,

From : BABYKINGDOM SDN.BHD
Address :NO8, TINGKAT 1, TAMAN PERINDUSTRIAN RINGAN, JALAN GANGSA,05150, ALOR SETAR, KEDAH
Tel.No: 0165537809

For you reference the parcel tracking number and the date of the item we sent is been given as per below:
Con. No : ER062853030MY
Send Date : 22NOVEMBER2017

We are from Babykingdom Sd. Bhd. We are a seller on Shopee. We have been sending many parcels to our customers all over Malaysia. The items that we send are consists of milk powder, diapers, and many baby products. We use Poslaju service as our shipping agent. The items especially the milk powder that have been sent out to our customers reached them in a damaged and torn condition. Even there is a mark of the milk powder pack were cut off. The milk powder drop out of the packs too. The question is how Poslaju handle our item?? This isn't the first time we are facing this situation. Been like ages the damaged items were sent to out customers. We have received many complaints from our customers. This is really a damage to our reputation. Since we packed the item perfectly and placed it in box, yet our customers complaint that the item that they received are in damaged and torn off condition. We need a clarification on this since we are facing a very bad reputation also waste of our money since we have to refund our customers for something which is not even our fault.

YOU ARE DAMAGING OUR PARCEL YOU ARE DAMAGING OUR PARCEL YOU ARE DAMAGING OUR PARCEL

ZZZZZZZZZZ Send email
 
Nov 24, 2017

NOBODY TO ASNWER A CALL FOR WHOLE DAY!!!!

damn too slow ,bad services , tried to called over 50++ never answer my call , even wanna to check when just can deliver the goods for us also can't check !!!damn it ... very very bad service.. never gonna use POS LAJU AGAIN !!!!! already 5 days i still no yet receive my goods..Those things is very urgent need to supply for factory d..
James Goo Send email
 
Nov 21, 2017

WAY TOO SLOW SERVICE !!!

walao eh stupid poslaju ... i swear i will never use poslaju again !!! already arrive at delivery facility but whole day nobody deliver the parcel... use GDEX better, they will deliver on the same day

this is my first time using poslaju and it will be the last time!! tolong lah buat kerja cepat sikit !! tiada otak ke !?
Katiey Send email
 
Nov 18, 2017

Delivery sucks af

My parcel was supposed to arrive 3 days ago. Tapi, postman dy x pndai smpi2. Dah pg post office, dan diorng kta dah send out for delivery. Dah check tracking no, kta delivery attempts failed, dah 3x knun ada left notice. sya d rumah 3 hari tu jga, x pernah kluar, notice pun xda d bgi. Teruk eh.. ini akan jdi kli terakhir Sya gna poslaju!!! Dah la dlm parcel tu ubat yg kna mkn scara continuos.. dan x ble skip. sya expect ubat hbis, Sya dpt dah parcel tu untk smbg mkn sperti biasanya. Tp x!!! sya tpksa skip brapa hri ni. What the hell. Seriously, bengang sngt . N now my treatment will be over bcause of this. So, Sya harap by monday dah dpt parcel tu. Tp klu dpt Monday pun tiada gna sda bcause I’ve skip for about 5 days n smuanya sia2. Sya x dpt continue mkn ubat tu.!! Poslaju Kota Kinabalu sucks!!!!!!
AMIRA liyana Send email
 
Nov 14, 2017

DELIVERY ISSUE

SALAM,

SAYA BARU AMBIL PARCEL DI POSLAJU CAWANGAN PASIR GUDANG. APABILA SAYA MEMBACA STATUS TRACKING, DIKATAKAN POSMEN MEGHANTAR PADA HARI AHAD (12/11/2017 PADA PUKUL KURANG DARI 3.30 PETANG ) DAN PADA WAKTU TERSEBUT KAMI YAKIN MEMANG BERADA DI RUMAH SEHARIAN DAN SEDANG DI RUANG TAMU TIDAK MENERIMA SEBARANG KEDATANGAN MOTOR POSMEN.

ADAKAH POSMEN BENAR-BENAR HANTAR PARCEL KE RUMAH KAMI ATAU SEBALIKNYA MEMBUAT PENIPUAN UPDATE SUPAYA KAMI MENGAMBIL SENDIRI PARCEL/DOKUMEN TERSEBUT.
bridget Send email
 
Nov 10, 2017

SLOW

item processed from 10th Nov 2017(Friday), 02:19:56 AM untill now 10th Nov 2017(Friday), 03:55 PM at POSLAJU PARCEL HUB. Why is it taking so long? Is it usually take this long??? This is my 2nd time my parcel taking so long at POSLAJU PARCEL HUB. Before this it took 2days at POSLAJU PARCEL HUB.
bridget Send email
 
Nov 10, 2017

Slow

Item processed from 10th Nov 2017(FRIDAY), 02:19:56 AM at PosLaju Parcel Hub untill now 10th Nov 2017(FRIDAY), 03:45 PM. Is it always take this so long??????
Yuan Send email
 
Nov 6, 2017

VERY SLOW DELIVERY

I have 2 document send out to Hong Kong but already 2 week still at MPC PMIH (KLIA)

I need know what wrong which that

I have send out on 20 Oct 2017 from Post Office Jinjang,
23 Oct 2017 showing at MPC PMIH (KLIA) and after no any updated......

And I try to call few times but unable to connect to anyone to speak.

I just need know why still pending at KLIA.

VERY SLOW DELIVERY

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