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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

mdhanafy Send email
 
Oct 22, 2018

PARCEL NO RECORD

seller hantar pd 17/10/18 tp selepas 5 hari masih record not found!

EH906848956MY
EH906848956MY
EH906848956MY

tolong cek!
kellyh Send email
 
Oct 20, 2018

Parcel delivered to someone i don't know!

How can you just simply let anyone else to receive my parcels? even without any calls or notice prior to me when the item arrived... found out later that the item was delivered to xxx (someone that I don't know!!) my parcel just get stolen like this! Please take actions!! tq...
uswauswatul Send email
 
Oct 19, 2018

Barang batal untuk dihantar keluar

Sepatutnya khamis 18/10/18 cek tracking dah out for delivery (ER 570456056MY) tunggu sampai petang dan cek katanya batal tak dapat nak hantar nak arrange keesokan hari tapi hari ni masih tak hantar. Tolong ambil tindakan...

Barang batal untuk dihantar keluar

Grace lim Send email
 
Oct 17, 2018

Bad service

Bad service!!!!! Keep waiting 15 minute for nothing. The girl or staff just walk away without bother our tracking note. Bad bad service!!! Can this be improve? Each time i came to collection are same problem.
depressed Send email
 
Oct 17, 2018

takes way too long, no answering of phone calls

tracked my parcel and it has been stuck at “arrived at facility” for the past 5 days?? no idea why it hasn’t even been delivered since it’s been there for almost a whole week.

tried to call, and it’s either always engaged or someone picks it up just to put it back down with no courtesy of saying anything. man, please at least improve your customer service if your services don’t.

services are super inconsistent as well.
saito Send email
 
Oct 16, 2018

no answering

I've been calling for the past 2 hours!
I have call more than 60 times!! and nobody answer my phone call!!


management please do something about it.
I don't believe you are that busy until you can't pick up a phone call!!

I really fedup with post laju!!
Zjun Send email
 
Oct 15, 2018

TRACKING NUMBER TAK DAPAT CHECK

BARANG SUDAH 3 MINGGU SAMPAI SEKARANG PUN TAK ADA KIRIM TAK BOLEH CHECK LAGI, BARANG SELALU HILANG, SILA MENGUBAH
peteryehcg89 Send email
 
Oct 10, 2018

Delivery stuck

Slow delivery, item post at 5 October untill now still not yet received. Took 3 days from Cheras to processed yet until now no update

Delivery stuck

rhubaica Send email
 
Oct 8, 2018

SAME ADDRESS BUT CANNOT FIND LOCATION/MOVE

SAME ADDRESS I USED. LAST TIME I ARRIVED SAFELY OKAY AND THAT WAS REGISTERED POST NOW USE POS LAJU CANNOT FIND LOCATION. WHAT THE. YOU KNOW THE PLACE KA OR NOT.
razgarf Send email
 
Oct 3, 2018

UNSUCCESSFUL DELIVERY

HI,I WAS WAITING FROM 9-6 AT HOME WAITING YOUR DELIVERY GUY TO SEND ,KEEP TRY CHECKING THE TRACKING NUMBER AND ITS STILL OUT FOR DELIVERY UNTIL..AT 7PM I WAS CHECKING BACK THE TRACKING NUMBER WHAT I FOUND? 'UNSUCCESSFUL DELIVERY' OH HELLO?I DIDNT SEE ANY NOTICE AND RECEIVED ANY CALL?HOW COME IT CAN BE UNSUCCESSFUL DELIVERY?IM TOO PISSED,I NEED IT BY TOMMOROW BEFORE I STRAIGHTLY GO TO YOUR HQ AND MAKE A TROUBLE OVER THERE!POS LAJU NILAI THIS IS NOT A FIRST TIME,SAW ALOT OF BAD FEEDBACK FROM THIS BRANCH!
***PLEASE SEND IT BY TOMMOROW AND CALL ME**
MY TRACKING NUMBER IS EH889409175MY
Hazardous00 Send email
 
Sep 28, 2018

Item stucked

Why is it still stucked at the delivery centre?

Item stucked

mandy0 Send email
 
Sep 28, 2018

where is my parcel

my parcel was sent out from China on 15th September. Until today 28th I still haven't get my parcel so irresponsible. BAD SERVICE
Hazardous00 Send email
 
Sep 27, 2018

Item stucked at delivery center

Why is it stucked?
EH742168947MY

Item stucked at delivery center

Sally Chan Send email
 
Sep 25, 2018

Bad Service

First of all, I apologize to keep the postman waiting so long (15 minutes). My uncle is an OKU and it takes time for him to come down as the lift breakdown. My uncle was there after 3 minutes the postman left.....
However, things that make me mad is the postman scold me while I tried to calm him for waiting. Also, he hung up the call before I finished my sentence...
ASSILA SOFIANA SARBINI Send email
 
Sep 25, 2018

Parcel not deliver

Item saya telah di poskan pada 19.09.18 dari poslaju dato keramat pulau pinang.. Pada 20.09.18 sudah sampai di poslaju kota kinabalu.. Sepatut nya sudah di hantar kepada owner pada hari berikut nya.. Tetapi sampai sekarang 25.09.18 belum delivery lagi.. Jenis Item sudah di nyatakan seperti makanan.. Makan mudah rosak apabila di biarkan terlalu lama.. Bagi mengelakan kerugian, sila ambil perhatian dan tindakan untuk masalah ini... Tq

Parcel not deliver Parcel not deliver

2527005 Send email
 
Sep 21, 2018

Where is my parcel?

LP117580602SG. Where is my parcel dammit? Items sent out from Singapore on 10 Sep and on 15 Sep already arrived Malaysia. Until today 21 Sep still no clearance? WTH! Your custom officers all sleeping or just simply incompetent! I am POSLAJU phobia. Whatever I buy I ask the seller if they use Poslaju if yes then I ask them to change. This one I have no choice and yes it sucks to have to deal with Poslaju. These are my spectacles I need them. The worst courier in Malaysia.
fifi.wong@abssasia.com Send email
 
Sep 21, 2018

FORM PL9

I don't understand why every time so difficult to get the PL9 form, today is my 4 times order this form, and I told the staff i have been waiting and order this form for almost 2 months but I didn't get a copy of it. She told me the only thing I can do is wait only. Seriously, is this the answer you should give to your customer? Unless we continue to deliver items without the form!
Yvonne Foo Send email
 
Sep 21, 2018

Please send as soon as possible

Tracking Number : ER546702233MY

** PLEASE SEND AS SOON AS POSSIBLE **

1. PUCHONG OFFICE 0380601725 / 0380601226 not answer phone
2. Send Email to care@pos.com.my, no movement
3. Hotline 1300300300 too busy, no any staff answer my calling.
4. Item picked up on 12 Sept 2018, arrive at delivery facility at puchong poslaju office now.
5. What your shaft need to do?
6. When will get the package?

PLEASE SEND OUT THE PACKAGE TODAY. THANKS.
merida Send email
 
Sep 21, 2018

Five day at Delivery Facility

ER548102912MY
ER547589155MY

Please deliver my parcel immediately. It has been almost a 5 day in the delivery facility, why your guys keep in the pos laju office?

Five day at Delivery Facility

Nor Hayati Send email
 
Sep 19, 2018

2X UNSUCCESSFUL DELIVERY

The seller post out my parcel on 13/9 and it should be receive to me within this week. Until today 20/9 I haven’t receive my parcel yet and the system keep saying that it was an unsuccessful delivery, not only 1 times but 2 TIMES!!! I need my parcel asap. I don’t know why poslaju have a really bad service nowadays. This is not my first time btw, before this my parcel always stucked for days and it’s not even a public holiday! What poslaju have been doing? I need response asap or i will never deal with poslaju again

2X UNSUCCESSFUL DELIVERY

Dorothy sj Send email
 
Sep 19, 2018

No tracking number provided

I tried to call Pos Laju ss13 subang the whole day to find out if there is an alternative to picking up the parcel but no one pick up the call. Additionally there is no tracking number or parcel number provided on the receipt stuck to my door. I call the customer service number and spoke to Fazli bin Muhalim to forward my request for the pos laju subang ss13 branch manager to call me to provide my feedback on the extremely poor service level. But never received any calls from the branch manager. There is no help from the customer service and the ss13 branch. Hopefully the internal auditors in pos laju takes such complaints seriously. We are tired and fed up with pos laju
starstarr Send email
 
Sep 19, 2018

VERY SLOW & POOR SERVICE

ER526416485MY parcel not update since 13 sept 2018
I keep on calling but no one answer my calls. WHY POSLAJU BECOME POSLAMBAT AND REALLY BAD SERVICE!!!
askim Send email
 
Sep 18, 2018

perkhidmatan yang perlahan dan tidak kemaskini yang sempurna

Tracking number : EH870606045MY
Hantar ke Poslaju Bukit Mertajam 04-Sept-2018, terkini Poslaju tunjuk seperti dibawah :
Sep 12, 2018, 08:51 PM
Consignment dispatch out from Transit Office Pos Laju Seremban.
Sehingga 18-Sept-2018 transit juga masih menunjukkan: Consignment dispatch out from Transit Office Pos Laju Seremban.
Pelanggan bayar untuk pihak Pos hantar barang dengan segera (Laju) tapi perkhidmatan diberikan tidak sama dengan nama Poslaju.
Hari hari pelanggan merasakan seperti tertipu dengan perkhidmatan yang diberikan dan mula lah mengeluarkan kata kesat kepada
Poslaju. Pihak atasan perlu bertindak dengan segera, kerana beberapa tahun yang lalu saya menggunakan perkhidmatan Poslaju terjadi perkara yang sama pada harini.
Poslaju jugak tidak menghubungi pelangga, sebaliknya pelanggan yang kemaskini setiap untuk pastikan barang berada dimana.
Tolong telefon kemaskini dengan segera, barang yang dihantar ke Nilai adakah sudah sampai atau berada dimana kerana keluarga saya amat memerlukan motor untuk pengangkutan pergi belajar.
mimiakma Send email
 
Sep 18, 2018

Very poor and bad service

Sangat kecewa dengan servis pos laju. Dah boleh tukar nama kepada pos perlahan dah kot. Brg pos dari 12/9/2018 sehingga sekarang cust belum terima. Dah berapa pejabat pos dah pacel dok keluar masuk. Kenapa x terus hantar ke alamat cust. Dari pejabat pos batu caves, lps tu ke wangsa maju, sekarang di gombak. Esok lusa x tahu la ke mana pula.
frustrated_customer Send email
 
Sep 15, 2018

Bad service

Tracking number ER54339870MY.

I noted from the tracking system my parcel was out for delivery on 14 September, Friday and it is suppose to deliver to my office. I have waited in my office until 10pm and I didn't get any call. On 15 September, Saturday, I have received sms that the delivery is unsuccessful with the reason of 'enggan terima'.

You didn't contacted me that you have arrived at my office and straight away conclude that I enggan Terima! To be honest, I have no idea has the postman just bring my parcel merry go round and conclude that no one is willing to receive the parcel.

If you would like an easy way out to ask us to collect from your centre, please say so.

I have tried to collect the parcel from Poslaju Cheras at 5pm on 15 September, Saturday, it is closed, but the operating hours in your website is it closes at 6pm! Please check you fact right when you are publishing public information on your website.

Please restore consumer confidence as a national courier!

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