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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

SK Cheng Send email
 
Jan 17, 2018

Irresponsible action

With my tracking no er112246984my
When delivery tat time, the guy did call me once, but i nt free as i in meeting, so he drop me message. I did replied the message mentioned that he can put the parcel to my front desk officer, as that is an Prudential branch, front desk open from 9am to 5pm. But he still send back the parcel to pos laju pj without reply my message. Even though i call back, he refuse to pick up.
And when i come to collect parcel on my own self, the pos laju front desk lady said the parcel already sent back to sender due to i late to collect and they have made 2 calls to me by showing me their records. But i proof to her that i only receive 1 call from pos laju and don have the second call. So this is vrry irresponsible action that can cheated in the records and are those pos laju people is expecting customer can answer call in anytime?

Irresponsible action

Hasdiee Send email
 
Jan 16, 2018

Barang rosak

Barang rosak
Badan reel panving calar
Dah letak fragile sticker
Kecewa barang dah la mahal 3k

Barang rosak

Ah Wong Send email
 
Jan 15, 2018

Tracking No Update For 6 working day

EH688719983MY

Tracking No Update since 9/1/2018 keep showing item processed
Email Many time no reply
Please let me know is this item lost?!
Ah Wong Send email
 
Jan 15, 2018

Tracking No Update For 6day

EH688719983MY

Tracking No Update since 9/1/2018 keep showing item processed
Email Many time no reply
Please let me know is this item lost?!
michaelgoh Send email
 
Jan 15, 2018

Poslaju Item not sent

ER120737044MY
My parcel not sent yet for almost 2 weeks
adila Send email
 
Jan 12, 2018

barang pos tapi record not found dah

Sya order brang untuk custemer tpi xsmpai2 lagi..dah 2 minggu lebeh...bila check no tracking not found...mcm mna ni...boley tlong tngok brang sya tu dak plezz....
Eh656435322my
Eh656435319my
kaikiing Send email
 
Jan 11, 2018

LATE LATE LATE DELIVERY

What courier service provided by PosLaju?? Item posted on 7/1/2018 until today, 10/1/2018 still haven't arrive destination and status shows only Consignment dispatch out from Transit Office on 8/1/2018 02:14:53 AM. WHAT THE HELL this sentence stand for? If the parcel have not sent out from transit office then what for the sentence? From KL to Sibu need how many days? How many flight in a day? How come so poor service for an international courier service? Sham on you. Call your hotline and the phone ring endless with stupid computer message. Give an explanation with such high rate charges west malaysia to east malaysia but damm poor delivery service.

LATE LATE LATE DELIVERY

mohammedelsherbiny Send email
 
Jan 5, 2018

Bad Behaviour_Escalation - Shipment no. CW006151176MY

Dears,

Pls notice that I have a problem with in regards this shipment no. CW006151176MY.
The problem is a very bad and rude attitude from the delivery person ended up with hanging up the phone on me and rejecting my calls.

That occurred due to the fact I am asking him to come up to my apartment to deliver the parcel and I will ask the security to allow him but he was extremely rude and said that I must go down to the lobby to pick the item and he WON’T come up even if I talk to the security !

His mobile number is ‭+60 12 208 5142‬

The reason I am asking him because usually myself or my old mother staying home with two kids where we can’t leave them alone so they must go down as well with us , do you think this is appropriate?

Also, this person threaten me that he will return the parcel and it seems that this is happening, I can’t accept that “ this is international shipment”

I am asking a resolution for this behavior as this guy is always behaving in such rude way and this is not the first incident.
michelleeeeee Send email
 
Jan 4, 2018

LATE LATE LATE

I don't even know where to begin. Firstly, my package has been sent out on the 29th of December 2017. It is now the 4th of Janyary 2018. How is it even PosLAJU when it has been 6 days and not a single poslaju driver in sight?? Please, do yourselves a favour and change your company name to PosLAMBAT.

Also, customer service takes FOREVER to pick up my calls. Even when the customer service lady helped me to lodge a report, I still had to wait 3 days, 3 DAYS for the report to be processed. DO YOU ONLY HAVE 1/2 CUSTOMER SERVICE ON THE LINE? WHAT KIND OF NATIONAL COURIER IS THIS???

SHAME ON YOU. Bringing shame to the facilities that Malaysia has. This is why we are only a developing country, and we can kiss 2020 goodbye.
Yviona Send email
 
Jan 2, 2018

Please Speed Up Delivery

ER106374777MY
ER109024126MY
One of my package was sent to Sabah since 22nd Dec2017 and the status never get updated for weeks.
Could you please update the tracking status and speed up the delivery for the package???
And how come everytime i shipped to Sabah it always end up delayed?? I can ship to other state just fine!!
ocw Send email
 
Dec 29, 2017

FALSE DELIVERY STATUS

This is my second experience with Poslaju, I am a buyer. FIRST TIME, I had missed my package and that was my fault. But I tried contacting their numbers. NEVER PICKS UP. NOW, THE SECOND TIME, I WAITED MY ORDER TO ARRIVE TODAY. FOR THE WHOLE DAY, I KEPTED MY PHONE AROUND ME WAITING FOR A CALL. THEY NEVER DELIVERED, THEN I CHECKED THEIR DELIVERY STATUS IT SAID : DELIVERY ATTEMPTED-RECIPIENT NOT AT HOME. LIAR. BAD SERVICE.
Dennis ding Send email
 
Dec 29, 2017

Parcel received damaged.

Received the item with wrecked carton box.
Inside item badly crushed.

Parcel received damaged. Parcel received damaged.

sal85 Send email
 
Dec 28, 2017

barang lambat sampai

saya beli barang dari lazada 20hb disember 2017. pada 21hb lazada dah pos barang tu di poslaju. tapi barang masih pending lagi di poslaju sampai ke hari ni 28hb disember apa kes ni pos laju ... call plak nak tanya tapi x da pickup 2 call seharian plak tu call apa kerja yang dok buat bzzz mana pun angkat la call customer call tu ni tak buat orang dok tunggu x angkat2... awat la jadi lagu ni sebenarnya POSLAJU ka POSLAMBAT ni??? complain pun x da feedback apa mesti nanti kata barang banyak ..banyak pun bagi la selesai barang yang dah lama pending... stressss btul la posLAMBAT ni.....
azhar88m Send email
 
Dec 27, 2017

Tracking not updated and Item not delivered to customer

I send item to my customer in Tuaran,KK, Sabah.

From the tracker, last update shows that the item was dispatched out from transit office on 8/12/2017.

Until today, my customer have not received the item. Already contacted Pos Laju Customer Service on 21/12/2017 and the PIC informed that complaint has been lodged (complaint number provided). Tried to contact Pos Laju CS since 26/12/2017 to follow up, call cannot reach the number.

The item has expiry date. It already more than 2 weeks !!!

Tracking not updated and Item not delivered to customer

Mas sarimah Send email
 
Dec 25, 2017

Barang tak pernah sampai

EH668969307MY dan ER104320382MY. Barang stuck kat sg besi bila call adalah staff yang angkat lepastu letak sampai ke sudah staff pos laju buat macam tu. aku cuma nak tanya la apa sebenarnya masalah dgn service pos laju ni? Sbb teruk sngt lah kenapa pihak pos laju buat hak orang macam takde nilai? Dah kebal sangat ke yang staff beragama islam tu dah rasa boleh hadap kat akhirat nanti? Dah angkat jawab la. Well said, aku takkan guna servis pos laju lagi
Kederic Send email
 
Dec 23, 2017

Late

I’m sent out the parcel on 17dec to Singapore....but now already 23Dec I’m still have receive yet...is important so I’m post by pos laju....is it need use few week to sent the parcel to Singapore....the workers of the pos laju all useless...wth calling the customer service all not answer...can you helping me check out for the parcel ....you know some stuff is very important to us on the time.... my tracking number cp300300887my....thanks
Nevill83 Send email
 
Dec 22, 2017

Not update!!!!

I really don’t know what is going on with poslaju..my parcel arrive in malaysia on 18th December but until today I still not receive any update about the tracking status!!!!! I bought the item for Christmas gift!!!now poslaju really make my Christmas Day moody!!!!
Maybe poslaju can Deliver the parcel next year Christmas 2018!!!!!just put in the poslaju stor until 2018!!!!

Not update!!!!

Nevill83 Send email
 
Dec 22, 2017

Service

I really don’t know what is going on with poslaju..my parcel arrive in malaysia on 18th December but until today I still not receive any update about the tracking status!!!!! I bought the item for Christmas gift!!!now poslaju really make my Christmas Day moody!!!!
Maybe poslaju can Deliver the parcel next year Christmas 2018!!!!!just put in the poslaju stor until 2018!!!!

Service

Afikah Send email
 
Dec 21, 2017

Lama sangat stuck satu tempat

Tlong cepat update dan hantar parcel saya no track ER102052391MY sebab dah tiga hari stuck d pos laju Kota Kinabalu, sepatutnya parcel sampai Ranau selewat-lewatnya 19/12/2017 tapi dari 18/12/2017 smpai sekrang 21/12/2017 masih dekat poslaju kota kinabalu, saya dah call banyak kali dah tapi tiada orang angkat call, poor servis betull! Saya amat memerlukan item tersebut pada 23/12/2017 sangat perlu!!! Tapi mala tda dihantar ke ranau dan tda angkat call. Tolong sangat cepat send dan sampai ranau sebelum 23/12/2017 TOLONG!
yang Send email
 
Dec 20, 2017

Almost 1 week still not yet get Parcel

ER102101013MY

Already 1 week still not yet get the Parcel.

Almost 1 week still not yet get Parcel

Syazwani Send email
 
Dec 18, 2017

Barang dihantar tempat lain

Brg dipos dari rawang

Sepatutnya brg akn sampai di Putrajaya. Alamat dan poskod betul

Bila check tracking barang berada di poslaju pekan nenas, johor

Tlh call maklumkan staf di sana tp item masih lagi tidak dihantar semula ke alamat sepatutnya

Bila brg blh sampai???? Sy perlukn barang tersebut asap!!! Please respond

norone82@gmail.com

Barang dihantar tempat lain

Sherz Send email
 
Dec 14, 2017

Late

Brg tak smpai lagi . order 5/12/17 dah masuk ary ke 10 dah . but , my item still out for delivery . WTH ! pleasee fix ur sistem . I'm still wait 4 my item . 😤😤
shiela Send email
 
Dec 13, 2017

Goods sent to wrong participent

I would like to make complaints on goods delivery.

-Caw. Serahan Pelabuhan Klang worker (Courier Man), does not ship goods to the actual recipient. Refer to the tracking No. EH 65 386 861 6MY (Pos Laju Courier man, Port Klang) has been postal from the post office (Caw. Serahan Pelabuhan Klang) are not submitted to the actual recipient. tracking status mentioned as *ITEM DELIVERED TO MR. RAMLI*, the goods that have been delivered to the unknown company and received by Mr. Ramli. Mr. Ramli is not the person who is entitled to receive this item instead of the actual person. Whats going on????? I request Pos Laju Malaysia investigate this issue and please respond to this complaint and revert to as immediately at acpgudang@linksmba.com.my

Goods sent to wrong participent

Nfzh.azzn Send email
 
Dec 12, 2017

DID NOT GET MY PARCEL

I track parcel saya, "item delivered to shahir" tapi siapa shahir. Saya dah tanya jiran and they said dontbkbow. Adik saya terdengar posmen tanya semua oranf, and dia cakap dia salah hantar barang! Then me? Please do something to settle this matter, dah lah servis lambat!!

DID NOT GET MY PARCEL

julianawahab Send email
 
Dec 8, 2017

PARCEL

SAYA SUDAH POS PARCEL 5/12/2017, SAMPAI HARI INI PENERIMA BELUM TERIMA PARCEL TERSEBUT. CALL CUSTOMER SERVICE NO ONE PICK UP. SAYA TANYA POS OFFICE SRI PETALING, MEREKA CAKAP LINE CUSTOMER SERVICE ALWAYS BUSY. AND THEY ALSO SAID, THE PARCEL AT SHAH ALAM NOW. MAYBE GOT PROBLEM THERE. THE PARCEL VERY URGENT. SEBAB TU LAH SAYA GUNE POS LAJU.

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