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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

A86 Send email
 
Aug 5, 2019

Parcel tracking no updated

EN938760500MY Stuck at transit office since 2 August.
A86 Send email
 
Aug 5, 2019

Parcel delay

EN938760500MY Stuck at transit office since 2 August.
Jeisonloh97 Send email
 
Aug 4, 2019

Delayes Progress

Tracking No.- CD354924320MY

Item still haven't dispatch out from transit office yet. What is the delay? Why?
jebatreaper Send email
 
Aug 4, 2019

bad delivery service

ERA355290932MY
ERA343718260MY
ERA337456627MY
ERA337251359MY
those are my four parcels now nicely 'parked' at shah alam delivery facility. these has been happening for days. what is going on? contacted poslaju, answer given shortage of staff. and now i have to think about your staffing issues. all parcels are from an online shopping. at the time of order there are estimated dates of receipt provided. apart frm the convenience of an online shopping, that was important point i considered before placing the order. now i feel cheated. none of the parcels has reached me. attached is an example of how one of the order is happily running around poslaju facility last week. i want my parcels. i paid for those items and also for poslaju services. do something because i seriously dont enjoy this delay. or u can call yourself postslow.

bad delivery service

Fuadhafian Send email
 
Aug 2, 2019

ERA339047673MY pending

Kenapa barang saya perlu dihantar ke KLIA HUB? sedangkan barang tempat pengeposan dengan tempat saya di negeri yang sama dan dekat berbanding nak hantar ke KLIA tu.. dan sekarang stuck beberapa hari tiada update terbaru? Mmg prosedur kena htr ke KLIA HUB dlu atau mcmna.. sebelum ni saya beli barang dari seller yang sama barang lagi besar tapi cepat sampai tidak perlu ke KLIA HUB. Seller laju submit tapi poslaju yang lembap atau barang telah rosak? saja delaykan penghantaran. Perlu maklumbalas ke saya hantar ke email [email protected] Tambahlah staff tu naikkan gaji permintaan poslaju tinggi disebabkan revolusi pembelian barang atas talian.
KPP Send email
 
Jul 24, 2019

Very slow transit for parcel.

Hi

Could you please help check for tracking no:
UC723139449MY
UC722243992MY
UC722676786MY
UC722132753MY
Other parcel send via other company arrived very fast but here it stuck more than a week in Malaysia.
Please take action.
Thanks
Hazuf Send email
 
Jul 21, 2019

Pos Laju buat hal.

Please check my parcel: ERA312529178MY. It have been stuck for 3 days. The status showed ‘consignment dispatch out from transit office’ from pos laju parcel hub. It usually takes only a day to arrive at next post centre. I need it asap. Please.
Syndy tay Send email
 
Jul 20, 2019

No notification but send unsuccessfully delivery

RM0.00 : Unsuccessful delivery for your order 19071822244H50Q, tracking no: ERA316005689MY. Call Pos Laju at 1-300-300-300 for assistance.

I received this, however, i don't even have any call or msg from Poslaju
uyun Send email
 
Jul 19, 2019

LATE DELIVERY

I bought things online and I paid for shipping fee. Should I need to collect it from your counter since the item is not yet out for delivery? It's already been there for 2 days and tomorrow is a weekend, and I need this item urgently but now cannot get it.

I also facing this same situation last week when they keep my parcel for 3 days! When I went to the counter, waiting there for 1 hour and the said the item cannot be found. Ask me to go back and promised to find and send later. However it just a JANJI MANIS. I went there again for 2nd time, then after that I received my item.Your service is really poor!
dkst Send email
 
Jul 11, 2019

Damaged Product

Pos laju should improve their services. Cheaper but very worst service.

Damaged Product Damaged Product

naqiu96 Send email
 
Jul 10, 2019

Almost 21 hours no update

Pls update your tracking system, almost 21 hours no update, I ordered item from many online shops these few days, some use other courier and they update their track status frequently unlike yours. Help pls, I need the item fast
Tracking number : ERA290253505MY

Almost 21 hours no update

sufian1989 Send email
 
Jul 10, 2019

Stupid delivery guy

apa benda la takde adab lgsg delivery guy ni. korg pos laju ni xde ajar adab ke kt depa ni. dtg rumah org duk hon hon xhenti2. ko org islam dtg rumah org islam. bagila salam.aku ada dalam rumah ak boleh dgr. apa punya tak cerdik la.. lepas tu ak keluar nk ambil barang muka bengis semacam. ak nak tnya kt pos laju. skrg ni sapa yg bagi servis kat sapa ni? ak ni customer kau. layan la baik2. for the delivery guy, ko dgn sikap ko mcm tu xkemana. klu xde adab xkemana. cuba kerja tu profesional skit. bila smpai greeting customer. nk fikir baran kau je. please improve servis. aku terpaksa je pakai pos laju sbb takda pilihan. kalau ada servis lain x ingin aku nk pakai pos laju. servis macam apa.sapa nk guna servis mcm ni
Fahmi Aiman Send email
 
Jul 10, 2019

No update and don't get my parcel yet

Please , I don't get any update about my item ,I really² need to use that item rn , please pos Lang do something

No update and don't get my parcel yet

Fahmi Aiman Send email
 
Jul 10, 2019

No update and don't get my parcel yet

Please , I don't get any update about my item ,I really² need to use that item rn , please pos laju do something

No update and don't get my parcel yet

Joe l Send email
 
Jun 26, 2019

Pos ekspress is stuckk

My parcels have not been updates since 17th and 21st June at different locations. Called one location the person said that it is the wrong number the other location totally did not even had a number to begin with. My tracking numbers are LG249096910MY and FE002451820MY. And I would really hope that someone can 'unstuck' my parcels. I know I need to have some patients but it has been a bit too many days for it to be still at the same location....
Angela Clarence Ding Send email
 
Jun 21, 2019

Delivery delay and parcel can’t be tracked

EN938760014MY Parcel can’t be tracked in system since 18 June
ERA102239913MY Parcel stuck in transit since 17 June
Please check and process them as soon as possible.
PriscillaM Send email
 
Jun 21, 2019

DISPATCH GUY PEMARAH

SAYA TELAH MENERIMA SATU CALL DARIPADA POSLAJU YANG MENGHANTAR BARANG SAYA DIRUMAH PETANG KELMARIN PADA TANGGAL 20/6/2019. PANGGILAN TERSEBUT SAYA TERIMA DALAM KEADAAN SUARA YANG PENUH DENGAN AMARAH.

LELAKI PENGHANTAR TERSEBUT BERKATA DENGAN SUARA YANG MARAH SEPERTI DIALOG DI BAWAH ;

(tingg tingg menelefon ...)

POSLAJU : HELLO INI (nama saya disebut) KAH ?! SAYA TIDAK JUMPA LOT RUMAH KAMU, SEMUA LOT RUMAH SINI LOT
15,16,17. TETAPI ALAMAT LOT KAMU INI SAYA TIDAK JUMPA. SALAH ALAMAT KAMU INI !

PENERIMA : HELLO . IYA SAYA. TIDAK PATUT SALAH ALAMAT. INI MEMANG ALAMAT SURAT MENYURAT KAMI DARI DULU.
DAN SURAT YANG KAMI TERIMA DARI MIRI CITY COUNCIL PUN GUNA ALAMAT INI. (menyebut alamat rumah)
ADA BETUL KAH ?

POSLAJU : IYA BETUL TAPI ALAMAT KAMU TIDAK JUMPA DAN TIDAK ADA ORANG DIRUMAH ! SALAH ALAMAT KAMU INI !
SAYA LETAK SAJA NOTIS SINI DAN AMBIL SENDIRI BARANG KAMU DI HQ !

PENERIMA : SEKEJAP. KAMU BERADA DI POSISI MANA SEKARANG? RUMAH SAYA GATE BERWARNA COKLAT. KALAU
KERETA ADA DUA2 DI DALAM BERMAKSUD IBU SAYA ADA DIRUMAH. DAN JIKA PAGAR TIDAK DIKUNCI,
BERMAKSUD MEMANG BETUL ADA ORANG DIDALAM.

POSLAJU : YA SAYA BERADA DIHADAPAN GATE BERWARNA COKLAT SEKARANG! DUA2 KERETA ADA DI DALAM! (masih
bercakap dalam keadaan yg sangat marah)

(dalam hati saya , apakah kebangangan dan kebodohan yang terjadi ni? ada mata pakai, jangan letak mata tu di bawah ketiak mu di ampit2. bodoh. bikin panas. kanapa hal ini berlaku sedangkan selalu poslaju sebelum ini menghantar tidak pernah merengek macam anak 1 bulan minta susu.)

PENERIMA : MAKSUDNYA ALAMAT YANG KAMU CARI TU ADALAH TEPAT. TIDAK APA. LETAK SAJA BARANG ITU DI
BELAKANG HILUX KAMI. NANTI SAYA MENELEFON IBU UNTUK MENGAMBIL NYA.

POSLAJU : TIDAK. TIDAK ADA ORG DIRUMAH. SAYA TULIS NOTIS SAJA AMBIL BARANG SENDIRI DI HQ.

PENERIMA : TIDAK PERLU, JIKA GATE ITU TIDAK DIKUNCI DAN KERETA DUA2 ADA DI DALAM, BERMAKSUD ADA ORANG
DIRUMAH. LETAK SAHAJA BARANG ITU DI BELAKANG HILUX.

POSLAJU : KALAU BARANG HILANG DARI BELAKANG HILUX INI SAYA TIDAK BERTANGGUNGJAWAB!!

PENERIMA : TIDAK APA, SAYA YAKIN ADA ORANG DIRUMAH. SEBENTAR LAGI SAYA MENELEFON IBU SAYA. TETAPI, KALAU
BARANG SAYA ROSAK, KAMU YANG BERTANGGUNGJAWAB! (off telefon. sebab saya rasa macam telefon saya
suda berlubang dia bikin dengan kemarahan dia).

KALAU BOLEH TOLONG AJAR STAFF BERTAMADUN SIKIT ESPECIALLY KEPADA LELAKI YANG MENGHANTAR BARANG SAYA SEMALAM TU. KALAU RASA XIKHLAS NAK HANTAR, MINTA TUKAR RUNNER YANG LAIN HANTAR. TAKPAYAH NAK PAKAI EMOSI TU BEKERJA MENJERIT DI TELEFON. TAK BERKAT HOKAY! KALAU LAPAR CAKAP, BANYAK NASI DIRUMAH TU KAMI BOLEH SEDEKAH BAGI STAFF KAMU YANG MACAM GORILLA MARAH TU TAPAU MAKAN DALAM KERETA SAMBIL HANTAR BARANG.

ITEM SAYA RECEIVED DENGAN KEADAAN YANG ROSAK. BUT IT'S OKAY. I'LL GIVE ANOTHER CHANCE. I'LL BUY A NEW ONE.
INI NOMBOR HP LELAKI TERSEBUT, 0192612892.

SEKIAN.
NishaTini Send email
 
Jun 18, 2019

My parcel sent to strangers without my permission

This is first time I'm very shocked how come pos laju man can delivered my parcel to unknown person without my permission. And I never known my items is delivered today since none of pos laju man called me. If they can't reach me, you don't knw what is next procedures??? How could you send to my neighbours without ask my permission???

My parcel sent to strangers without my permission

Ikmal Send email
 
Jun 18, 2019

ERA220000570MY - please take action on my parcel

Pos laju please take action on my parcel. I checked my tracking number and it only shows that the parcel is despatched out since the last three days. I need the parcel ASAP. IT'S URGENT

MY TRACKING NUMBER IS ERA220000570MY

Please, i'm hoping that you will take this seriously
Ikmal Send email
 
Jun 18, 2019

Order tracking only shows item despatched out

Pos laju please take action on my parcel. I checked my tracking number and it only shows that the parcel is despatched out since the last three days. I need the parcel ASAP. IT'S URGENT

MY TRACKING NUMBER IS ERA220000570MY

Please, i'm hoping that you will take this seriously
sitiismail Send email
 
Jun 14, 2019

Very Rude Pos Laju delivery guy

The delivery guy is very rude, he can’t find the house to deliver the items and give me a call and talking in very rude manner. He is refuse to hear instruction from me to find the house. Items deliver at 2.37pm Friday and I was not at home at the time. He is even screaming at phone and telling me that I put a wrong address and I’ve told him to take back the items to post office if he couldn’t find the house. Complaining that he has to deliver a lot of stuff and bla bla bla. End up I have to asked my neighbour to go pickup the items. After meeting him, my neighbour realize the Poslaju delivery guy is using the old nokia black and white color phone and off course he doesnt have an apps to check the location (waze, google maps) - lesson learnt for Poslaju delivery guy is to upgrade your old phone to smart phone. Here is the delivery guy from Pos Laju phone number ‭+60 19 210 2374‬. Budi bahasa budaya bangsa
sitiismail Send email
 
Jun 14, 2019

Very Rude Delivery Guy

The delivery guy is very rude, he can’t find the house to deliver the items and give me a call and talking in very rude manner. He is refuse to hear instruction from me to find the house. Items deliver at 2.37pm Friday and I was not at home at the time. He is even screaming at phone and telling me that I put a wrong address and I’ve told him to take back the items to post office if he couldn’t find the house. Complaining that he has to deliver a lot of stuff and bla bla bla. End up I have to asked my neighbour to go pickup the items. After meeting him, my neighbour realize the Poslaju delivery guy is using the old nokia black and white color phone and off course he doesnt have an apps to check the location (waze, google maps) - lesson learnt for Poslaju delivery guy is to upgrade your old phone to smart phone. Here is the delivery guy from Pos Laju phone number ‭+60 19 210 2374‬. Budi bahasa budaya bangsa
Naimah92 Send email
 
Jun 13, 2019

Parcel tak bergerak

Saya hantar barang tracking no Eha055262332my dari 6/5/2019 tapi sampai sekarang tak bergerak - gerak lagi parcel.

Laporan jugak telah dibuat no laporan 19050058828.

Tapi sampai sekarang tak bergerak jugak parcel cust.harap daat diambil tindakan segera.
Yati38 Send email
 
Jun 13, 2019

Item stuck at Poslaju BANTING

Assalamualaikum. I want to complaint about the customer item stuck at postlaju Banting. Posted From Shah Alam on June 3 reached Banting on June 4. And up till today's update June 13 still stuck there. Please take a prompt action on this matter. Thank you in advance for your help. Parcel no EN382227625MY

Item stuck at Poslaju BANTING

buzzie Send email
 
Jun 12, 2019

Pls follow up my item

Tracking number: ERA191868785MY
It shows item dispatched out on 10-06-2019 [Pos Laju Bandar Dato Onn] but until today still haven't received yet... my address is just only at Tmn Daya very near to dato onn still needs so many days to deliver?

If really can't deliver to me pls reply let me know so i'll personally go collect it myself at Pos Laju...

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