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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

Hazardous00 Send email
 
Sep 28, 2018

Item stucked

Why is it still stucked at the delivery centre?

Item stucked

mandy0 Send email
 
Sep 28, 2018

where is my parcel

my parcel was sent out from China on 15th September. Until today 28th I still haven't get my parcel so irresponsible. BAD SERVICE
Hazardous00 Send email
 
Sep 27, 2018

Item stucked at delivery center

Why is it stucked?
EH742168947MY

Item stucked at delivery center

Sally Chan Send email
 
Sep 25, 2018

Bad Service

First of all, I apologize to keep the postman waiting so long (15 minutes). My uncle is an OKU and it takes time for him to come down as the lift breakdown. My uncle was there after 3 minutes the postman left.....
However, things that make me mad is the postman scold me while I tried to calm him for waiting. Also, he hung up the call before I finished my sentence...
ASSILA SOFIANA SARBINI Send email
 
Sep 25, 2018

Parcel not deliver

Item saya telah di poskan pada 19.09.18 dari poslaju dato keramat pulau pinang.. Pada 20.09.18 sudah sampai di poslaju kota kinabalu.. Sepatut nya sudah di hantar kepada owner pada hari berikut nya.. Tetapi sampai sekarang 25.09.18 belum delivery lagi.. Jenis Item sudah di nyatakan seperti makanan.. Makan mudah rosak apabila di biarkan terlalu lama.. Bagi mengelakan kerugian, sila ambil perhatian dan tindakan untuk masalah ini... Tq

Parcel not deliver Parcel not deliver

2527005 Send email
 
Sep 21, 2018

Where is my parcel?

LP117580602SG. Where is my parcel dammit? Items sent out from Singapore on 10 Sep and on 15 Sep already arrived Malaysia. Until today 21 Sep still no clearance? WTH! Your custom officers all sleeping or just simply incompetent! I am POSLAJU phobia. Whatever I buy I ask the seller if they use Poslaju if yes then I ask them to change. This one I have no choice and yes it sucks to have to deal with Poslaju. These are my spectacles I need them. The worst courier in Malaysia.
fifi.wong@abssasia.com Send email
 
Sep 21, 2018

FORM PL9

I don't understand why every time so difficult to get the PL9 form, today is my 4 times order this form, and I told the staff i have been waiting and order this form for almost 2 months but I didn't get a copy of it. She told me the only thing I can do is wait only. Seriously, is this the answer you should give to your customer? Unless we continue to deliver items without the form!
Yvonne Foo Send email
 
Sep 21, 2018

Please send as soon as possible

Tracking Number : ER546702233MY

** PLEASE SEND AS SOON AS POSSIBLE **

1. PUCHONG OFFICE 0380601725 / 0380601226 not answer phone
2. Send Email to care@pos.com.my, no movement
3. Hotline 1300300300 too busy, no any staff answer my calling.
4. Item picked up on 12 Sept 2018, arrive at delivery facility at puchong poslaju office now.
5. What your shaft need to do?
6. When will get the package?

PLEASE SEND OUT THE PACKAGE TODAY. THANKS.
merida Send email
 
Sep 21, 2018

Five day at Delivery Facility

ER548102912MY
ER547589155MY

Please deliver my parcel immediately. It has been almost a 5 day in the delivery facility, why your guys keep in the pos laju office?

Five day at Delivery Facility

Nor Hayati Send email
 
Sep 19, 2018

2X UNSUCCESSFUL DELIVERY

The seller post out my parcel on 13/9 and it should be receive to me within this week. Until today 20/9 I haven’t receive my parcel yet and the system keep saying that it was an unsuccessful delivery, not only 1 times but 2 TIMES!!! I need my parcel asap. I don’t know why poslaju have a really bad service nowadays. This is not my first time btw, before this my parcel always stucked for days and it’s not even a public holiday! What poslaju have been doing? I need response asap or i will never deal with poslaju again

2X UNSUCCESSFUL DELIVERY

Dorothy sj Send email
 
Sep 19, 2018

No tracking number provided

I tried to call Pos Laju ss13 subang the whole day to find out if there is an alternative to picking up the parcel but no one pick up the call. Additionally there is no tracking number or parcel number provided on the receipt stuck to my door. I call the customer service number and spoke to Fazli bin Muhalim to forward my request for the pos laju subang ss13 branch manager to call me to provide my feedback on the extremely poor service level. But never received any calls from the branch manager. There is no help from the customer service and the ss13 branch. Hopefully the internal auditors in pos laju takes such complaints seriously. We are tired and fed up with pos laju
starstarr Send email
 
Sep 19, 2018

VERY SLOW & POOR SERVICE

ER526416485MY parcel not update since 13 sept 2018
I keep on calling but no one answer my calls. WHY POSLAJU BECOME POSLAMBAT AND REALLY BAD SERVICE!!!
askim Send email
 
Sep 18, 2018

perkhidmatan yang perlahan dan tidak kemaskini yang sempurna

Tracking number : EH870606045MY
Hantar ke Poslaju Bukit Mertajam 04-Sept-2018, terkini Poslaju tunjuk seperti dibawah :
Sep 12, 2018, 08:51 PM
Consignment dispatch out from Transit Office Pos Laju Seremban.
Sehingga 18-Sept-2018 transit juga masih menunjukkan: Consignment dispatch out from Transit Office Pos Laju Seremban.
Pelanggan bayar untuk pihak Pos hantar barang dengan segera (Laju) tapi perkhidmatan diberikan tidak sama dengan nama Poslaju.
Hari hari pelanggan merasakan seperti tertipu dengan perkhidmatan yang diberikan dan mula lah mengeluarkan kata kesat kepada
Poslaju. Pihak atasan perlu bertindak dengan segera, kerana beberapa tahun yang lalu saya menggunakan perkhidmatan Poslaju terjadi perkara yang sama pada harini.
Poslaju jugak tidak menghubungi pelangga, sebaliknya pelanggan yang kemaskini setiap untuk pastikan barang berada dimana.
Tolong telefon kemaskini dengan segera, barang yang dihantar ke Nilai adakah sudah sampai atau berada dimana kerana keluarga saya amat memerlukan motor untuk pengangkutan pergi belajar.
mimiakma Send email
 
Sep 18, 2018

Very poor and bad service

Sangat kecewa dengan servis pos laju. Dah boleh tukar nama kepada pos perlahan dah kot. Brg pos dari 12/9/2018 sehingga sekarang cust belum terima. Dah berapa pejabat pos dah pacel dok keluar masuk. Kenapa x terus hantar ke alamat cust. Dari pejabat pos batu caves, lps tu ke wangsa maju, sekarang di gombak. Esok lusa x tahu la ke mana pula.
frustrated_customer Send email
 
Sep 15, 2018

Bad service

Tracking number ER54339870MY.

I noted from the tracking system my parcel was out for delivery on 14 September, Friday and it is suppose to deliver to my office. I have waited in my office until 10pm and I didn't get any call. On 15 September, Saturday, I have received sms that the delivery is unsuccessful with the reason of 'enggan terima'.

You didn't contacted me that you have arrived at my office and straight away conclude that I enggan Terima! To be honest, I have no idea has the postman just bring my parcel merry go round and conclude that no one is willing to receive the parcel.

If you would like an easy way out to ask us to collect from your centre, please say so.

I have tried to collect the parcel from Poslaju Cheras at 5pm on 15 September, Saturday, it is closed, but the operating hours in your website is it closes at 6pm! Please check you fact right when you are publishing public information on your website.

Please restore consumer confidence as a national courier!
frustrated_customer Send email
 
Sep 15, 2018

Bad service

Tracking number ER54339870MY.

I noted from the tracking system my parcel was out for delivery on 14 September, Friday and it is suppose to deliver to my office. I have waited in my office until 10pm and I didn't get any call. On 15 September, Saturday, I have received sms that the delivery is unsuccessful with the reason of 'enggan terima'.

You didn't contacted me that you have arrived at my office and straight away conclude that I enggan Terima! To be honest, I have no idea has the postman just bring my parcel merry go round and conclude that no one is willing to receive the parcel.

If you would like an easy way out to ask us to collect from your centre, please say so.

I have tried to collect the parcel from Poslaju Cheras at 5pm on 15 September, Saturday, it is closed, but the operating hours in your website is it closes at 6pm! Please check you fact right when you are publishing public information on your website.

Please restore consumer confidence as the national courier! Understand your business model is not the same as Go-send by Go-jek in Indonesia, but your service level should be on par with them! Please be more responsible in term of servicing customers.
FIREFLY95 Send email
 
Sep 15, 2018

BARANG ATTEMPTED FAIL

Currently my status showed that Delivery Attempt Failed!! Delivery was not accepted by recipient. Item will be returned to sender.On that day never received any calls from deliver service..When call customer service, they said next tuesday they will delivery or i want pickup my self at POSLAJU AMPANG.But they said if i want pickup myself, i must wait until i received messages from they that my item was arrived at POSLAJU AMPANG.PLEASE POSLAJU,now i get messages from poslaju that my item is unsuccessful delivery....I NEED MY ITEM URGENT...PLEASE IMPROVE YOUR SERVICES!!!!!!!
lilyanne1985 Send email
 
Sep 14, 2018

Where is my parcel?

When will i received my parcel. Already called and reported delayed in receiving item. Email sent also no respond. Parcel stuck in KL Metro since last week!!!! Please send urgently!!!!!

Where is my parcel?

Ignatius young Send email
 
Sep 8, 2018

Unreceive parcel

Parcel ED348900960MY still not receive. Stuck at transit office since 6/9. What happen n when will I be able to receive my parcel
Mardiana Send email
 
Sep 8, 2018

DI MANAKAH HILANGNYA INTERGRITI POS MEN POS LAJU MALAYSIA???

Tracling number saya EP535400869MY
Rekod trackinh mencatatkan barangan dihantar ke premis tetapi tiada penghuni. Sepatutnya Nota Delivery ditinggalkan untuk pelanggan mengutip barangan di Pejabat Pos yang dinamakan. Dalam kes EP535400869MY barangan tidak dihantar ke premis dan tiada bukti Nota Delivery Arrangement ditinggalkan di premis. Sedangkan di premis memang tidak pernah kosong. TOLONGLAH JANGAN MENIPU PELANGGAN. BERTUGASLAH DENGAN INTERGRITI. Bila saya ke pos laju Sg Besi barang tersebut telah dihantar ke pos laju Cheras pula. Bila saya ke pos laju Cheras barang tersebut telah dihantar ke pos laju Rawang. SAMPAI SEKARANG SAYA TIDAK TAHU STATUS BARANG TERSEBUT. Saya amat kecewa dgn perkhidmatan pos laju. Bulan ini sahaja telah 3 kali saya menghadapi masalah yg sama. 2 kali dlm bulan Ini sy terpaksa menuntut barang di pos laju sg besi tanpa sebarang nota delivery arrangement. KEPADA PENTADBIRAN POS LAJU MALAYSIA..TOLONG PASTIKAN KAKITANGAN ANDA BEKERJA DGN INTEGRITI. KALAU BETUL PENGHANTARAN DIBUAT MANA NOTA DELIVERY? MASALAH YG SAMA TIDAK PERNAH DIALAMI MELALUI PERKHIDMATAN YG LAIN SPT SKY NET, GDEX DAN LAIN2. SAYA AMAT KECEWA DENGAN KUALITI PERKHIDMATAN POS LAJU MALAYSIA.
Thomas Fu Send email
 
Sep 7, 2018

Pos Laju Kluang- parcel always stucked

Pos Laju Kluang selalu tak hantar barang ke umah pun. ini bukan kali pertama mcm tu, dah bbrp kali dah. Geram btl.
W/pun dlm sistem tunjuk dah keluar hantar, tp lama pun tak sampai Kat umah. Setiap kali Ku Kena pergi ambil sendiri pulak.
Tu pos laju ke pos lama?
Thomas Fu Send email
 
Sep 7, 2018

Parcel never been delivered

In the system, the parcel was stated as out for delivery but I didn’t received after waiting for a day. I called to the hub and they claimed that there was none at home and left a notice. In fact, I didn’t even receive any notice from them and we were around. This was not the first times. This incident occurred few times already. Told us the same reason! And each times, we had to go to the Hub to collect the parcel by ourselves. Then what the point we do courier?!
Jefflim81 Send email
 
Sep 6, 2018

Parcel no upadate

ER528496291MY parcel not update since 04 sept 2018
Stuck in parcel hub pls update the tracking urgent !!!


Tiyaahmad Send email
 
Sep 6, 2018

Parcel stuck di Hub

Pls update my tracking number. Ed322372965my. Berapa lama nk stuck dekat Hub tu. Barang urgent nk pakai.
ainbie71 Send email
 
Sep 5, 2018

Consignment notice

Kenapa area Kota Warisan Sepang tak ditinggalkan delivery notis kalau penerima tiada dirumah. Dah banyak kali perkara ini berlaku. Dari tahun 2017 pun tak improve2.

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