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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

ngkokjoo Send email
 
Feb 13, 2018

MISSING PARCEL REFUND (WHO SHOULD PAY ME)

My parcel went missing on 17-11-2017, I argued with my sender to refund me, but my sender told me that his responsibility is just to post the parcel and he pushed all the responsibility to pos laju for the missing parcel (i think the sender should share the same responsibility too, right?). My sender insisted that I will get nothing in return unless pos laju compensate for it. According to my sender, he filled in the compensation form on 17-12-2017 after the parcel is confirmed missing by pos laju(Pos laju please tell me if you received the form or not and whether it's still processing). But until now, 13-02-2018, I didn't get any answer from both sides. I phoned Poslaju customer service a few days ago and customer service told me that the case should be closed already and compensation should be made already after so long, but my sender told me that he received nothing from pos laju. Both sides are telling me different things here and I need an ANSWER, who is telling the truth !!!


I AM THE VICTIM HERE
Please settle this case and give an answer A.S.A.P.

Complain Number : 171-106-2749
Tracking Number : EP268608316MY
Lun Send email
 
Feb 13, 2018

WHERE IS MY PARCEL?

The parcel sent from Mersing, Johor 2 Feb 2018 around 2.30 p.m.to Bentong, Pahang. Until this day 13 Feb 2018 I still haven't receive the parcel. I checked online but Pos Laju never update the data. Please track EH649600063MY. THANKS!
alvinlee Send email
 
Feb 13, 2018

DID NOT RECEIVED MY PARCEL FOR 2 MONTHS

It has been 2 months I still never received my item.

No status update & reply

My tracking number CX102945522US.
the status show my parcel arrived at malaysia on 15/12/2018 but until today(13/02/2018) , the status never update.
Did not received any letter, send email to inquiry, never get reply for 2 week time, call to helpline but never be reach.

DID NOT RECEIVED MY PARCEL FOR 2 MONTHS

alvinlee Send email
 
Feb 13, 2018

DID NOT RECEIVED MY PARCEL FOR 2 MONTHS

No status update & reply

the parcel arrived at malaysia on 15/12/2017, but now 13/02/2018 almost 2 months the status never update.
My tracking number CX102945522US.
It has been more than 2 months that my item still stuck at Poslaju Transit Office (KLIA Hub).
Did not received any letter, send email 2 weeks time still never reply, helpline never reach.

DID NOT RECEIVED MY PARCEL FOR 2 MONTHS

alvinlee Send email
 
Feb 13, 2018

MORE THAN 2 MONTHS!!!!!!!!!!!!

My tracking number CX102945522US.
It has been more than 2 months still haven't received my item!!!
Had sent email but never received any feedback. the helpline also can not reach.


fatihah ibharim Send email
 
Feb 13, 2018

your staff at pos laju!!

Saya sangat tidak berpuas hati dengan layanan yang diberikan oleh salah seorang staff you at the Counter 8, Pos Laju Seremban Negeri Sembilan. i dont think that she have so much things to do but can you guys just at least treat your customer right? suppose you guys pickup the item at my office but then, I had to go and sent it to the post office by myself. and when I went to the wrong counter, your staff talk to me like no respect at all. please do something. Susah sangat ke nak cakap baik baik and senyum? you guys are dealing with people. where is your pr skills? please. I sangat tidak berpuas hati. you are the one of the most famous courier in Malaysia. thats how you treat your customer? PLEASE DO SOMETHING.and please tell that girl just please treat your customer in a good way. this is not my first time at Pos Laju. so please.


email me : [email protected]
AzlinaK Send email
 
Feb 13, 2018

not received parcel yet

I have not received my parcel tracking no CD338847598MY until now. The parcel was dispatched out on 30th Jan 2018. What is the status of this parcel? Please respon as soon as possible. Thank you.
fad95 Send email
 
Feb 13, 2018

Parcel in ECBC

ER169190718MY

Date / Time Process Event
10 Feb 2018, 07:45:50 PM Item dispatched out ECBC
10 Feb 2018, 03:08:23 PM Item picked up ECBC

It stated item dispatched out since 10/2/2018.

What is the status now? I need the item urgently. TQ
Please respond to us As Soon As Possible..Tq again .Urgent item.
Lun Send email
 
Feb 13, 2018

WHERE ARE MY PARCEL?

My sender post this parcel at 2nd February 2018 around 2.30p.m. from Mersing, Johor to me in Bentong, Pahang.
It's been 11 days my parcel haven't reach. And no record shown in your tracking service. Please help me locate this parcel EH64960003MY. THANKS!
Sheila Gan Send email
 
Feb 12, 2018

mini office extra charge for the pos office plastic

Pos office mini dekat Tabuan laru extra request the plastick pos laju sebanyak Rm0.70. I sejak kirim pos laju tak pernah extra charge the plastic beg. Please investigate
Rongson M.S. Chua Send email
 
Feb 12, 2018

WRONG ADDRESS

Dear Sir

This is to inform that we Rongson Plastic Sdn. Bhd. had courier a parcel to Soontatt Trading yesterday, the traking no. is EH519116477MY. We had found that the address send to Soontatt Trading has mistake by writting 1/5 instead of 5/1, Therefore kindly please to deliver the parcel to Soontatt Trading with correct address as below :
Soontatt Trading
38, Lorong Impian Ria 5/1
Taman Impian Ria
14000 Bukit Mertajam.
Your kind attention is very much appreciated.
Thank you,
M.S. Chua (mobile No. 016-7174433)
sasayaku Send email
 
Feb 11, 2018

Tracking info

Tracking info hasn't been updated: EH665564121MY

Still waiting here.
Yinghua Send email
 
Feb 8, 2018

Havent receive parcel and the did not update the tracking

Eh648473139my

My parcel was sent on 5 jan 2018... I suppose to receive the parcel after 1 or 2 days. But till now i havent receive my parcel and the tracking also not been updated..... I need the parcel urgently!!!!
suhui Send email
 
Feb 8, 2018

courier the parcel dissepear

I was courier my parcel on2/1/18 at alor setar pos laju drive thur but the system of pos laju wasnt capture and my customer wasn't received the parcel.
today 8/2/18, i go to pos laju to check with my consignment copy note but the staff of pos laju tell me if there are no record in system then mean my parcel wasnt giving for them.
Every time i use pos laju with drive thur is not problem and no any proof or receipt after we courier the parcel.Now the parcel is dissepear and your all wasn't not responsible for it!
Please tell is this your service? My tracking is EP444149324MY. I hope your all can check for me asap and please call me 0175439478
Unknown_01 Send email
 
Feb 7, 2018

Bad Service - POSLAJU-

Staying in my room. Suddenly heard a bell ring repeatedly and unpatiently not even 1 minute. So I went and have a look and saw a parcel already left on the floor. Then the postman returned just to say “ ISHHH LAMBAT BETUL” with angry face then walked away. What the shit? I’m living in a rent condo with all other students that’s not even my friends. How the hell do I know if they ordered something? If they don’t feel like working then just quit their job and let’s see how their future will be like. Even they’re not educated enough but please at least train them as your staff representing your company.
Unknown_01 Send email
 
Feb 7, 2018

Bad Service

Staying in my room. Suddenly heard a bell ring repeatedly and unpatiently not even for 1 minute. So I went and have a look and saw a parcel already left on the floor OUTSIDE. Then the postman returned just to say “ ISHHH LAMBAT BETUL” with angry face then walked away. What the shit? I’m living in a rent condo with all other students that’s not even my friends. How the hell do I know if they ordered something? If they don’t feel like working then just quit their job and let’s see how their future will be like. Even they’re not educated enough but please, at least train them as your staff that represent your company.
auni Send email
 
Feb 7, 2018

barang tak sampai sampai

Kenapa poslaju banting lambat buat penghantaran pada penerima? Bertimbang rasa juga kalau cakap server down. Tapi barang dah sampai lama sebelum server down. Bila nak pergi ambil sendiri kat pejabat poslaju banting, kata server down, nak carik item pun takboleh. Kita boleh terima alasan ni. Tapi yang takboleh terima, nape hari2 yang dh lepas, sebelum server down , takde pulak sibuk nak buat penghantaran? Kitaorang ni bayar la servis korang. Bukannya free of charge. Pihak atasan pos laju pun please ambil berat pasal ni. Jangan nak ignore je.
rrazh99 Send email
 
Feb 6, 2018

My parcel stuck in pos laju brickfields from 22 jan 201

My parcel stuck in pos laju brickfields from 22 jan 2018 until now (6th feb) i not yet received my parcel... already made complaint on 25th jan 2018... very2 bad customer service...

Tracking no. EN941795384MY
crystal ang Send email
 
Feb 6, 2018

call tak ada jawad, courier sudah hilang

saya punya courier sudah hilang, tak ada courier di saya rumah,
saya rumah ada orang, tapi tak ada receive,
012-2140687 (pos laju number)
pls check back to me the courier.
thank you
crystal ang Send email
 
Feb 6, 2018

hilang saya punya courier

call banyak kali tak ada jawad, courier hilang
Crayonsin Send email
 
Feb 5, 2018

Tracking no update

Tracking no:EM780534765MY
The tracking no didnt update since 30/1/18.And I tried to call customer service many times but nobody pick up the call.Please update the status and arrange to deliver the parcel to me ASAP!!!
Crayonsin Send email
 
Feb 5, 2018

TRACKING NOT UPDATE

Tracking no:EM780534765MY
My parcel tracking no didnt update since 30/1/18.And I tried to call to customer service many times but nobody pick up call.Please update the status and arrange deliver the parcel to me ASAP!!!!
iezalina16 Send email
 
Feb 5, 2018

1 WEEK STILL NOT RECEIVE MY PARCEL

Check status tracking no dah 1 week seller pos, tapi still xbuat delivery. 3 hari waktu bekerja status masih in transit. Call kaunter di Sungai Petani, staff jawab xpasti bila akan buat postage. Sgt kecewa dengan service pos laju. Sila ambil tindakan untuk terus melaksanakan service yg cemerlang dan menjadi pilihan courier di Malaysia.

1 WEEK STILL NOT RECEIVE MY PARCEL

angel700 Send email
 
Feb 1, 2018

Pos laju cannot trace my domestic parcel

I have waited patiently for a month for investigation, today is the due date and the last call I made was told parcel last seen in record at Shah Alam warehouse. Today I called and was told have to wait for all involved branches to response from penang branch to Seremban branch. What is happening? Why I need to wait for other branches to response since I was told the parcel is in Shah alam warehouse?
angel700 Send email
 
Feb 1, 2018

Parcel cannot be trace and providing wrong information

I have waited patiently for a month for investigation, today is the due date and the last call I made was told parcel last seen in record at Shah Alam warehouse. Today I called and was told have to wait for all involved branches to response from penang branch to Seremban branch. What is happening? Why I need to wait for other branches to response since I was told the parcel is in Shah alam warehouse?

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