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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

Haziq Basar Send email
 
Sep 21, 2017

Parcel Stuck on Transit Office

I have purchased an item from an online shop on 16th September and the parcel supposely to be delivered TODAY (21st September 2017) from Semnanjung > Sabah.

But, there seem to be a huge delay on the transit office which I do not know what was the factor. I have been tracing my parcel, the last activity was on 18th September "consignment dispatch out from transit office" situated in KLIA and its been there for 4 days now since 18th September.

To me it is crucial for the staff to atleast send detailed information upon delay or any other problems that may occur. I honestly am upset towards this matter. I wish that Pos Laju can assist us (customer) with this matter because I have seen there are several more complaints upon the similar matter.

Parcel Stuck on Transit Office

tresportsales Send email
 
Sep 20, 2017

DAMAGED PARCEL

To WHOM MAY CONCERN,

Receiver : LAW BEN CHANG
Address : JUTA HARAPAN ENGINEERING,
LOT.NO.7 BLK A LAZENDA WAREHOUSE OFF JALAN RANCHA-RANCHA
P.O.BOX 80294,87000 W.P LABUAN.
Con. No : EN32821383MY
Send Date : 18th SEPT 2017

Please be informed that the above sent parcel has been found damaged in transit when receiving by my customer. As the items inside made by plastic material toys were found damaged and we have to replace new item to our customer at Labuan again. I expect to be paid the full compensation on the item as soon as possible.
Your prompt reply regarding the above said complaint would be greatly appreciated.
My email address is [email protected]

DAMAGED PARCEL DAMAGED PARCEL DAMAGED PARCEL DAMAGED PARCEL

wanbabun Send email
 
Sep 11, 2017

barang tak sampai lagi woiiii

berapa lama aku nak tunggu daaaa... jangan buat aku tertunggu2 la... dispatch out 05/09/2017... now 12/09/2017... so how many day for waiting...?... jangan bagi orang buat spekulasi yg bukan2 la... sama2 cari rezeki... so sama2 la paham... adoiiiiii

barang tak sampai lagi woiiii

elsee Send email
 
Aug 11, 2017

Barang tak sampai lagi

Poslaju pick up barang di Gombak, KL pada 7/8/2017 ke Pendang, Kedah. Tracking No. EN238257050MY.

Sehingga semalam 10/8/2017 status "item dispatched out" tapi barang masih tak sampai juga. Dan hari ni 11/8/2017 poslaju cawangan Kedah CUTI. 5 hari dah customer tunggu. Barang sangat urgent untuk customer.

Harap pihak poslaju baiki dan ambil tindakan!

Tq.
nurain Send email
 
Aug 4, 2017

BROKEN PARCEL

To: WHOM IT MAY CONCERN,

Receiver : NUR AIN ABU BAKAR
Address : Cardiovascular, Diabetes & Nutrition Research Centre,
Institute for Medical Research,
Jalan Pahang,
50588 Kuala Lumpur
Con. No : EH 507284645 MY
Send Date : 2ND AUGUST 2016

I have received a broken styrofoam box on 3rd August 2017. The box has been labeled with a fragile sticker at the top. The freezer box inside the styrofoam box has also broken. Sample tubes scattered inside the box. I was very disappointed with POSLAJU service. I hope POSLAJU can improve the quality of service in the future. Thank you.

BROKEN PARCEL BROKEN PARCEL BROKEN PARCEL

esther0209 Send email
 
Jul 27, 2017

Where‘s my parcel ?

My Poslaju parcel was apparently signed for by someone with my name this Tuesday. But it was definately not my signature and the post man had definately not came to my house .

When I contacted Pos laju and was told it had been delivered and signed for but they would ask the driver what happened. Until today, they still passing the ball and did not give me any answer. I'm so annoyed, not only that the post man would hand the parcel over to someone at the wrong address, with no proof that they are the owner of the parcel, but also that someone would do that!

It is Pos Laju Muar's responsibility to get my parcel back. Having met and called them up countless times, BUT I am still unable to retrieve my lost parcel till today. So, how long did I gonna wait for my parcel?

PlsTake action!! I already complaint to customer service & it seems no action at all !!!
esther0209 Send email
 
Jul 27, 2017

Wrong delivery person and address

My Poslaju parcel was apparently signed for by someone with my name this Tuesday. But it was definately not my signature and the post man had definately not came to my house .

When I contacted Pos laju and was told it had been delivered and signed for but they would ask the driver what happened. Until today, they still passing the ball and did not give me any answer. I'm so annoyed, not only that the post man would hand the parcel over to someone at the wrong address, with no proof that they are the owner of the parcel, but also that someone would do that!

It is Pos Laju Muar's responsibility to get my parcel back. Having met and called them up countless times, BUT I am still unable to retrieve my lost parcel till today. So, how long did I gonna wait for my parcel?

PlsTake action!! I already complaint to customer service & it seems no action at all !!!
Katherine Tang Send email
 
May 19, 2017

Barred account

Kota Tinggi Poslaju Head ( the one replaced Puan Saripah) never reply whatsapp, never take action on our unbarr issue.
I have made IBG payment, email to poslajupayment. But whenever call for pickup, customer service always said barred. I have send over my soft copy to kota tinggi and larkin, still no action.

Finally found Puan Nurfahizah, also email her. no reply from her as well. And, Puan Shida, never ever pick up the phone.
Only one customer service Encik Aldilmi assist me to unbar the account. He is very helpful.
Teo ps Send email
 
May 4, 2017

Sampai lambat sama bazir custermen masa

26/4/17 hantar sampai 3/5/17 br sampai,and consigment note hilang tak boleh bg saya ambil barang...wtf.. Consigent note hilang bukan hal custermen is u people promblem ba...ckp slps bg tarcking nom hantar tapi tidak.. Saya yg sendiri ambil...
Kita bayar tapi buat semua sendiri!!!! wtf.....
Poslajuneedsjustice Send email
 
Dec 26, 2016

Holiday ??? HAHAHAHAHA

Oii Want to holiday for how many days?
If you know Saturday Sunday Monday holiday already, WORK FASTER ON FRIDAY
Wasn't pos Express confirmed for next day delivery??
WHY AM I WAITING FOR 5 DAYS
Roseaza Send email
 
Dec 8, 2016

Slow

Very slow and doesn't serve the purpose. Thought that using pos laju will save time than normal post. Very upset to learn that today is the fourth day (Sent locally) and the status is- out for delivery time 12+ pm. I personally think that pos laju has not reached the standard of developed country as yet. They are still behind technology. May pos laju expedite and be efficient and progressive won't you pos laju. Ruined my arranged plan.
aqira Send email
 
Aug 23, 2016

DAMAGED PARCEL

To WHOM MAY CONCERN,

Receiver : WONG CHING ING
Address : SL14, LORONG 6 TAMAN SENTOSA PARK,
BATU 7 JALAN STAKAN PENRISSEN,
93250 KUCHING SARAWAK.
Con. No : EN 188022301 MY
Send Date : 14th JULY 2016

It has come to my attention that our customer parcel has been returnable and damaged in transit. The item was urgently send to our beloved customer. As the package was damaged and did not arrive to our customer, I expect to be paid the full compensation on the item as soon as possible.

We extremely disappointed in POSLAJU as we has used your company on a regular basis for important packages over the last 5 years but we have noticed a steady decline in the quality of service as of late.

This matter always happened and we have also made the complaint to you earlier. The experience will force us to seek out other alternative method for sending all future parcels with one of your competitors unless we have been shown that the quality of your service will greatly improve.

DAMAGED PARCEL DAMAGED PARCEL DAMAGED PARCEL DAMAGED PARCEL

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