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POS LAJU

Malaysia

Consumer complaints and reviews about POS LAJU

faiqparr Send email
 
Apr 27, 2018

Item cannot delivered. No note or anything left for pickup

Got from tracking stating item is out for delivery in the morning. Then in the evening said failed to deliver item. No slip or anything left how to collect? Where to collect pun don't know. And one more thibg, the number provided on the web is useless AF. 2 numbers cannot be reached, not available la ape la, then the domestic number need towait because the cust serv is busy. Then got iklan some more, what the ###. Please la. Please so so much. Understand la a lot of parcel or letter tu deliver, but at least improve your system. It's okay if you give your best but still couldn't delivered. I use to believe your the few service thats reliable in Malaysia, but in the end just 2x5. Same. So dissapointing. Please solve my issue and least redeem back my faith on your service

Item cannot delivered. No note or anything left for pickup

CLIVIAS Send email
 
Apr 27, 2018

BELUM TERIMA BARANG

3HARI SUDAH TAPI BARANG SAYA MASIH DEKAT HUB DIPERSILAKAN HANTAR BARANG SAYA AS SOON AS POSSIBLE. TERUK LA SERVICE MACAM INI. my tracking no.52028926143
Cik fik Send email
 
Apr 26, 2018

Pos laju lembab

Hntar brg 17/4 tp smpai skrg tak dapat2 lagi barang skrg dh 26/4 that means dah 9 hari tau. Drpd 19/4 brg stuck kt pos laju bukit mertajam tak boleh deliver lagi😈 teruk betul bila call susah nak jawab lepastu dh jawab ckp brg overloaded. Tak kira laa brg overloaded janji hntar la brg dh tau tak ckop pkerja tambah laa. Dok janji 3-7 hari jaa ni dh 9 hari kot.
Leprechaunexist Send email
 
Apr 25, 2018

PosLaju = PosLambat

You declared you can do "Next Day Delivery" and "Guaranteed next working day delivery (D+1) within Pos Laju coverage areas. For areas outside Pos Laju delivery areas, 2-3 working days standard delivery may apply."
I gave you the maximum 3 days to deliver your minimum expected service.
When I checked at "Track & Trace" today (25/4/18), your tracking is only up to 18/4/18 saying "Item dispatched out" for item posted on 13/4/18. If you can count, that is already 4 days (excluding 1 Sunday).
However, your deliveryman or IT people failed to scan and upload the date of actual drop-in at destination address. I found out from recipient that they got it on 23/4/18 (Mon). Now that is 8 days (excluding Sundays) in total within the boundary of one state.
I won't be seeking compensation for envelope replacement; I won't want to use PosLaju anymore.
I have used you 7 times in a span of 6 months and you have performed barely to minimum expectation twice.
All enquiries and complaints have been met with silence.
Your incompetence is astounding and amazing.
You do not seem to be making any effort to improve: proven by the volume of complaints on PosLaju.
PosLambat is more suitable as you cannot even deliver the minimum expectation service.

PosLaju = PosLambat

amir123 Send email
 
Apr 22, 2018

item not received

Saya punya barang tak tersangkut kat mana mana. Just saya letal alamat pada barang dekat tempat kerja saya yang sentiasa ada orang 24jam . kalau datang malam pepagi buta pun ada orang . masalahnyaa dekat tracking tu dia kata saya punya barang dah sampai dekat alamat yang dalam tu tapi dia kata permis tutup dan telah diletakkan surat makluman dekat situ . padahalnya saya ada kat situ . satu haram pun takde. Cakap dah datang tapi tak datang pun . menipu. Takkan laa tempat saya berhantu. Dia je nampak tutup . wuuu pos laju berhantu . pikir laa sikit . jangan laa nak menipu . kalau hantar esok pun saya okay. Ni system teruk . haihhhh . korang buat apa? . cuba laa buat kerja dengan ikhlas . macam mana gaji nak berkat? . sekarang ni my item di patch out kemana tah . merepek betul . cuba laa pikir orang jugak . mana tahu ora g lain ada ergent kee . saya tak pe laa. Tak penting pun . kalau takdatang ckp je tak datang . bukan menipu . jangan makan gaji betu pls
fongcs97 Send email
 
Apr 21, 2018

Item not received

I haven't receive my parcel ER178422962MY , stuck at Pos Laju Shah Alam , please take action as fast as possible.
may0401 Send email
 
Apr 20, 2018

Information on the tracking is not true

My tracking No. is ER233559402MY
my parcel was delay, when I track my parcel on postlaju tracking website, it saying "We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact 1-300-300-300 or the number on the Notice for delivery arrangements." I called and ask for resend, they agreed. However, after 5 days, I still don't received when I track its again saying "We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact 1-300-300-300 or the number on the Notice for delivery arrangements."

In fact they are not sending! 1st, I have family at home the whole day, 2nd "18 Apr 2018, 06:30:38 PM" I am so sure I am at home at this day and this time! 3rd, NO Delivery Arrangement Notice outside my door as well!

POST LAJU PEKAN NANAS, PLEASE RESPONSE ON THIS!
Lavaania Shree Send email
 
Apr 19, 2018

Item not received

My Item is stuck at cawangan serahan JB2 since 15/4/2018 please reply as soon as possible.

Item tracking number :EH771273222MY
Lavaania Shree Send email
 
Apr 19, 2018

Item not received

My item been stuck at cawangan serahan JB2 since 15/4/2018 please reply as soon as possible

Item tracking number : EH771273222MY
阿峰 Send email
 
Apr 18, 2018

Parcel haven arrived , already 2 week

Tracking number:EN444753433MY

My parcel has been stuck at your parcel hub since 9th of this month, can you solve it as fast as possible, and please contact me.
nanie Send email
 
Apr 18, 2018

Not a complaint

Salam.. saye azlina from johor bahru
Saye tak pasti sama ada mesej ni sampai atau tidak tapi saya ingin mengucapkan terima kasih kepada staff poslaju yang telah menghantar barang saya walaupun alamat penerima sudah bertukar. Barang saya sampai ke alamat baru.. tolong sampaikan mesej saya ini.. saya sangat2 berpuas hati dengan services poslaju.. terima kasih sekali lagi.. saya hanya ada bukti ini sebagai rujukan.. EP473088980MY
veny Send email
 
Apr 18, 2018

Akila

ER224459613MY
Saya dpt panggilan sekali sahaja dr org penghantaran poslaju tetapi saya tidak sempat utk jawab.. Dan menghantar notis ke fon saya.. Saya call dr tadi tak jwb..
Genie Tan Send email
 
Apr 18, 2018

Item not received yet! Already 1week!

My tracking number is er233662326my . It’s already 7 day , I haven’t received my parcel yet! Start from 11/4/2018 the parcel already in poslaju Bukit Mertajam but until today 18/4/2018 still stuck in poslaju Bukit Mertajam and cannot delivery to me yet ! My delivery address also is Bukit Mertajam , so why it will take so many day and until now also stuck in poslaju Bukit Mertajam !

Service memang teruk! Memang lambat! Banyak alasan but is whose fault ! No responsible at all!!

Item not received yet! Already 1week!

ritha84 Send email
 
Apr 17, 2018

Parcel Arrive on 12.04.2018 but until today no delivery.

My parcel from Singapore arrive Petaling Jaya, Malaysia on 12.04.2018 but until today no delivery yet. I called the branch 603 79544524 Jalan Sultan non stop from 16.04 to 17.04 but no answer at all. What kind f service is this. Yes o know the pos laju is cheaper way to courier out but the service also so CHEAP.

Parcel Arrive on 12.04.2018 but until today no delivery.

Genie Tan Send email
 
Apr 16, 2018

Item have not received

My tracking number is er233662326my . It’s already 5 day , I haven’t received my parcel yet!
It stuck in poslaju Bukit Mertajam until now cannot delivery to me yet ! My delivery address also is Bukit Mertajam , so why it will take so many day and until now also stuck in poslaju Bukit Mertajam !

Item have not received

Snjnnh Send email
 
Apr 16, 2018

PARCEL TAK SAMPAI

ER174561765MY

Tolonglahhhh!!!!!! Dah sebulan barang saya tak sampai sampai. Apa cerita ni poslaju???? Adoiii ni nak baran nih. Tolong hantar barang saya sebelum hujung minggu ni ataupon saya buat report

PARCEL TAK SAMPAI PARCEL TAK SAMPAI

Terry Samuel Send email
 
Apr 15, 2018

Item have not received

I haven't received my parcel. It has been two weeks in the same place, Pos Laju Bangi.

Item have not received

Suannl Send email
 
Apr 14, 2018

Unable to receive item

I ordered an item from my friend and it's been stuck in pos laju for more than a month! They did not call me or leave any notes or notify me any sort of way about my parcel when it arrived and by the time I check the tracking number it was already on the way backwards to the seller! Everytime I call them it's either on hold forever or the customer service give me different answers every single time! The first time they finally picked up was after 10min, the guy told me I could collect it in ECBC in shah alam. So, I called shah alam centre, they told me they don't know anything about that and ECBC is not located in their branch. I tried to call the service helpline again and no reply for the rest of the day. On the next day, I called the HQ again, now the lady told me a totally different story where the item is in LAZADA warehouse? Like what???? My friend didn't even buy it from lazada!!! Please if pos laju isn't going to do their job right please close down! I saw tons and tons of complaints when I was searching for related incidents online!

Unable to receive item

bebelin626 Send email
 
Apr 13, 2018

Item not received

My parcel EN986143374MY haven't received yet. It has been 3 day,can you please check for me. Please reply me as soon as possible. Tq

Item not received

bebelin626 Send email
 
Apr 13, 2018

Item not received

My parcel EN986143374MY haven't received yet.Please check for me. Thanks.

Item not received

J shah Send email
 
Apr 12, 2018

delievery not revcieved

EN985959890MY
my order is stuck somewhere. your services are too slow. i have celled many many times please can you check why it has not reached to me yet. it should have delivered within two days.. but its has eben three days.. you people are to much lazy in service. you people charge too much ... and then dont deliver your services on time.
An Raihan Send email
 
Apr 12, 2018

item not received

Item not received
My parcel ER222550402 still not received,
stuck at Cawangan serahan JB2..
.kindly proceed to delivered to me as soon as possible..URGENTLY...TQ
Idayu Send email
 
Apr 10, 2018

Item not received

My parcel ER235315062MY still not received, stuck at Cawangan serahan JB2...it's urgent item...kindly proceed to delivered to me as soon as possible..URGENTLY...TQ
Lili Send email
 
Apr 10, 2018

Incompetent drivers and customer service

EP468688589MY

Im appalled by the service from posted laju. The driver sent a msg to say he is at the guard house when it's obvious he is meant to drive in and deliver straight to my house! I have a 6month d baby and our residence is very big! I obviously could not leave my child. After calling the driver to explain this he rudely cut me off.
I quickly made my way to the guard house in the hot sun with the baby in my hands. The driver is still there and as I approach him and wave him down he drives off!!!!He saw me and chose to drive off. He then send me a text to pick it up at the local post office. Rubbish service and very rude! Customer service is of no help as Noone will ever pick to help! If you hate your jobs so much please quit anf make way for people who will be more passionate about their job! Irritated and hope to never use your services ever agian
nooraq_86 Send email
 
Apr 10, 2018

SERVICE DELAY WITH NO REASON

Alasan perlambakan barang tidak boleh diterima oleh pelanggan.
Jika masalah ini timbul pihak atasan perlu menambahkan pekerja atau menjaga pekerja anda dengan baik. Saya simpati pada pekerja - pekerja anda yang dikerah untuk menghantar barang-barang yang terlampau banyak kepada pelanggan memandangkan zaman sekarang pembelian online adalah menjadi "trend".
Malah kebajikan pekerja tidak dijaga kerana ramai saya jumpa pekerja poslaju mngadu gagal untuk buat pinjaman peribadi @ pinjaman perumahan akibat gaji yang kecil.

Minta keprihatinan pihak atasan mengatasi masalah ini. Pelanggan berpuas hati pekerja juga dihargai.

update 10/4/2018 : 11.56am masih tiada dalam sistem

09 Apr 2018, 05:36:05 AM Arrive at delivery facility at Pos Laju Ipoh
07 Apr 2018, 01:06:31 AM Consignment dispatch out from Transit Office PosLaju Parcel Hub
07 Apr 2018, 12:10:49 AM Item processed PosLaju Parcel Hub
06 Apr 2018, 08:47:39 PM Item dispatched out Pos Laju Petaling Jaya
06 Apr 2018, 06:32:03 PM Item picked up Pos Laju Petaling Jaya

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