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POS MALAYSIA

Malaysia

Consumer complaints and reviews about POS MALAYSIA

Nonono Send email
 
Dec 24, 2016

You are all idiots

Anyone trying to do this or even considering going here is an idiot. It's predatory private lending and you should know that. Grow up, morons. If you don't have credit nor can afford a vehicle, YOU CANT AFFORD TO BUY A CAR. Go to school, idiots.
Spinney Send email
 
Dec 24, 2016

Rude and lazy postal staff

On 23 December 2016 at about 12+ in the afternoon, I went to this particular Post Office in Kulai, Johor to return a parcel (postage has already been prepaid by the company concerned) so there was no need for any exchange of money or any documentation work. Just receive my parcel and put it with the rest of the other outgoing parcels. Doesn't even take 5 seconds of effort! But NO!....the Malay female staff refused to accept my parcel. She was the only one there and she seemed like she was in a hurry to close up and go home and therefore, found me a nuisance to deal with.
I told her to just accept the parcel and leave it at the delivery department for them to delivery the next working day. She did not want to entertain me and to get rid of me, she simply said I should make 5 photocopies of the return slip. So I asked her why "5" copies? She said, "Satu copy untuk saya. Mana boleh saya tak ada copy?". And she dared continue to ask me, "The company tak bagi tahu you ke that you kena buat 5 copies untuk Post office?"

I think she was pulling a fast one on me just to get rid of me. She obviously wasn't in the mood to serve anybody, so by saying that she needed 5 copies, she felt she could get rid of me... and she did! That made me angry because they think we are so stupid to believe their bullshit and that we are ignorant about the postal regulation.
And so I asked her what about the other 4 copies she needed from me as well? Who and what are they for? She could NOT give me an answer but only kept saying she needed 5 copies.

In my whole life of dealing with Post offices in so many different countries I lived in.... this is the worse by far! Unlike the friendly Western postal workers, these here are so rigid and they will not budge an inch to help the customers!!!!! They will not put in one more second of effort after the post office closes sharp!!!
How can the Post office train staff like this? This is really unacceptable! Right now, my purpose in life is to continue complaining to the newspaper and every media about this Kulai post office.I wished I had video taped her on my cellphone and I would place it on Youtube for everyone to see how rude, lazy, unhelpful this girl was. She has a very poor "tak peduli, not my problem" attitude towards the customer. How can the government progress when these are the kind of backward people they employ to represent them?
Shame on you..Post Malaysia!

From a disgusted Malaysian citizen
noretiqEriqarin Send email
 
Dec 24, 2016

regarding my box

Dear poslaju Malaysia,

I'm here to complaint about may box.I haven't get.Its suppose to get on friday.My item still at pusat mel nasional.Can i know why?It's urgent.I need the thing as soon as possible.When i can get it.please do double check

tracking no.CD 327582245 MY
CD 327582268 MY
Surin Send email
 
Dec 24, 2016

Staff refuse to give out my parcel

I already reach post office, barisan panjang, sampai turn saya staff cakap tidak boleh ambil barang sebab orang di belakang marah sebab bongkar?? What??? Sy sudah sampai bebaris almost 1hour then tidak mahu bagi sebab tidak mahu kena bongkar?????? Better pos laju check ur staff... kalau tidak bersedia kerja bagus berhenti!!!!!
Pos laju bandar leila, 24hb Dec 2016, i wait from 11am somthing until 12 smthing but cannot collect my things.
Amit Kumar Manocha Send email
 
Dec 22, 2016

Regarding Parcel Tracking No.SYBMY19360258

Sir,
I have ordered an item through Aliexpress. My order is posted via POS Malaysia on 22nd November, 2016 with tracking No. SYBMY19360258. But, I could not receive the same till now after one month. The shipping status of this tracking number on your sight has also not updated after 22nd November, 2016. Kindly help me. I shall be very thankful to you.

Regards
Amit Kumar Manocha
#2031, Sector-19/C,
Chandigarh, UT, 160019
India.

Mobile No.91- 9780306370, 91- 9023209234
tehwh99 Send email
 
Dec 22, 2016

POS Laju Malaysia Failed

Dear POS LAJU Malaysia,

I am very disappointed that I did't not received my parcel due to POS M'sia negligence. When the parcel delivered, i was not at home and I requested the postman to leave the delivery notice and I will collect myself from SS13 Subang Depot. The POS MALAYSIA NOTE CLEARLY STATED - MUST COLLECTED within 14 calendar days. I try to collect on the 9th day and the depot said send to Puchong depot. I called pos helpline 1300300300, the officer advised that it is not 14days, but 7days only! New policy. But the notice clearly stated 14days and he said probably that is the old notice slip.
So, I make clear that it is POS Malaysia fault and negligence, therefore POS Msia shall take full responsibility to return my goods.

After i lodge complaint to care@pos.com.my, the auto reply is will respond within 2 days, and after so many days still no respond.

Common POS M'sia, i think you are representing M'sia image of a developed country and such a small silly mistake could happens? it is shameful !

My tracking number : EN298680861MY

Please response

thanks.

POS Laju Malaysia Failed

Ashwini03 Send email
 
Dec 16, 2016

Regarding my parcel

Dear poslaju Malaysia

I'm here to complaint about my parcel. I haven't get. It's suppose to get on yesterday. My item still at klia hub. Can I know why? It's urgent. I need the thing as soon as possible. When I can get it?. Please do check.

Tracking number- Eh251311855my
Lavina Send email
 
Dec 9, 2016

Rude

So on the 9th of December around 7 45pm, in the ipoh headquarters, I wasn't sure of the procedures as i had never been there. I then proceeded to take a number. When the number finally came, i went to the counter and handed my pick up parcel form. She then went on to rudely tell me to put it in the box and called me 'Mabuk'. This is completely unacceptable. I am extremely cheesed off and flabbergasted by this comment.

Thanks.
blackice87 Send email
 
Dec 8, 2016

very irresponsible service

Dear Pos Malaysia,

i would like to make an official complain regarding the poslaju of my area , which is poslaju kuantan (located at jalan bukit ubi). I noticed that the poslaju in my area has been very extremely lazy. Every single time that the item is being send to my house, the poslaju van never bothers to come, but rather they would just put all kinds of excuses on the tracking list for not being to be able to deliver on that day. For example, wrong address, unsuccessful delivery, owner not in home, when i have been clearly waiting for them since the morning. i find it very extremely irritating, as every single time i have to go to the poslaju office to pick it up myself and wait very long. i am a medical doctor working in the kuantan general hospital and i am most of the time quite busy to go to the office to pick it up, so i would appreciate if the item can be delievered to my home on the day itself rather than the pos man being lazy and finding all kinds of excuses for not delivering it. I find that most of the time, after a few days the normal pos man would just casually drop a delivery slip in my mail box asking me to go pick it up myself, i find this totally irresponsible and lazy. please rectify this problem at once or i will be force to bring it to the high up. M
thank you for your time!!

Sincerely ,
a very concern and unhappy poslaju user
lisamaria Send email
 
Dec 8, 2016

Poor Customer Service

When I entered the Post Office, 2 persons were being served. When NO.3 staff finished with her customer, the customer that came in after me, was served and this continued for the next 10mins as the customer at NO. 2 was still being served. Is each staff only trained for a specific duty i.e bills? very bad system, customers should be served on a first come basis.
Poslajuneedsjustice Send email
 
Dec 7, 2016

So Lousy Pos Express

Recently, I posted a card to one of my buyers through pos Express.
I trusted this pos Express because they issued a tracking number.
2 days passed and I checked the tracking number.
WOW! "Invalid"
My customer has not received the item.
Tried calling customer service for 2 hours and that bgm was so annoying.
What is this.
What's the point of using pos Express when the service is like normal mail
WHY DO YOU EVEN GIVE A TRACKING NUMBER
Such disappointment
Masali1994 Send email
 
Dec 7, 2016

Unresponsiveness behavior

Dear Pos Laju,

I want to ask,if we not around at home, suppose you guys should give us an letter for collection goods at Pos Laju Office right?
Is it possible for you guys to give our neighborhood our goods to consign for us when we back? Is it possible to claim our goods with Pos Laju if our goods are missing? Be professional.
Kana Send email
 
Dec 1, 2016

Haven't reach my box since 23 August

Seriously I cant trust this Pos Laju Malaysia.
In 2016 still missing delivery items?

Unable to get proper answer from customer care.
Trucking is still departed from KL on 23rd August but customer care said, if the box is not fit the container, they won't load the box. So where is my box now?

I sent another boxes from Singapore on 1st September and it reached to Japan on 30th September.
This is normal shipment. Malaysia and Indonesia are still unable to trust. Very unprofessional, inconvenience and poor services.

I am really regret to use Pos Malaysia i/o Pos Singapore.
jersly Send email
 
Nov 29, 2016

Missing Mail

I have notice that my insurance invoice, bank statement, invoices from telco and mails have not being send to me for more than a two months. I am getting penalty for late payment. Please help.
Ichijr02 Send email
 
Nov 26, 2016

So slow

Saya nak tanya, driver truck dari post hub shah alam mengalami kemalangan ka semalam? Sebab sampai sekarang x sampai. Call penang post laju dye kata lori x sampai lagi, saya gtau lori dah keluar dari hub malam semalam tp dye tetap kata mmg x sampai lagi lori. I asume lori jatuh gaung or xsiden laa.. dun mean to be rude, tp with u guys there are no point cakap lek lok...? Please check if anything happen to the truck... kesian family dorang... xtau ahli keluarga dorang kat mana idup ke tidak? Almaklum dari semalam keluar dari shah alam pukul 9mlm sampai sekarang x sampai penang lagi.
NYJ Send email
 
Nov 19, 2016

Bad Customer Service at Pos Malaysia Taman Kinrara

Dear Pos Malaysia,

Kindly be informed that we wish to file a complaint against En.Zailan, POS Malaysia staff at Taman Kinrara. We visited the office at around 12.30 pm on 19/11/16 to send a package in which we were asked to return the package. We were provided with the POS Laju envelope and consignment form ( contract) by the company who asked us to return package. En Zailan who was providing assistance to us was clueless about the form and on top of that he was rude towards us (i.e urging us to fill in form which he just gave us a few second ago). Secondly, we found out the printed address postcode on the consignment form was incorrect in which we tried to inform En. Zailan (Counter 4), however, he was rude again towards us and refuse to listen when we politely inform him that the postcode was wrong.

Please provide counsel and take necessary disciplinary action. We wish not to have unpleasant experience while visiting the POS Office again.

Thank you.
Keleze1 Send email
 
Nov 16, 2016

Parcel dissapeared apparently in my country N.Z?

I ordered something from eBay on 29th october it's now November 16th nearly 17th and still no parcel-Apparently it reached here (New Zealand) from wherever it came from originally on the 8th November but my countries postal service doesn't no anything about it and when I ask after ship which is the only way I seem to be able to see anything regarding this package they tell me to phone Malaysia post which will be very expensive from where I am and especially hard after the earthquake we just had-Which BTW has nothing to do with the loss of the package as it happened 4 days before the quake-HELP-what's going on and where do I look for my parcel-SYBSJ76753949 (tracking number)
TheresaFrancis Send email
 
Oct 26, 2016

Very poor Service

Dear Pos Laju
day by day your service is getting very poor im not sure it is because of your workers or the system you are having. but any how you ppl need to do something "POS Laju" have its own reputation dont spoiled it by own. sender posted the item on 21st oct now 26th till now i did not receive and when i called the customer care they are saying will receive on 27th. its weird from kampar to penang took 6days???! another case is when we gave company address bi logically should know whats the office hour but always come to deliver after working hour cause to unsuccessful delivery finally status shows collect at post office. come guys we are not paying for collect by our self
Mahsa Send email
 
Oct 24, 2016

Tax refund cheque not delivered

It's about one month hasil dalam negari has sent my tax refund cheque by national post . I checked the address with them everything is correct but until now I have not recieved it. They told me that they sent the cheque to post shah alam. But no track number no anything else.
Benson Send email
 
Oct 13, 2016

Service getting worse, this will be.my last dealing with pos laju

EH 186549165MY

10.10.16-hand over parcel in sri petaling counter
to be delivered to;

City: Kuching
State: Sarawak
Postcode: 93350

13.10.16-online tracking, parcel in ;
Bandar: Chukai
State: Terengganu
Postcode: 24000

I expected delivery in kuching latest by 13.10.16 but unfortunately the purpose of filling up the city/state/post code column are irrelevant to pos laju. Pls tell me that pos laju are hiring the blind & illiterate to handle parcels since this year??

Service getting worse, this will be.my last dealing with pos laju

JRStoner52 Send email
 
Sep 26, 2016

Package sent to US never arrived

I mailed a package of clothing and small souvenirs to the United States at Malaysia Pos in KL's Suria shopping center in March 2016. It has been over six months and the package has not arrived. I assume it never will. The woman at the Malaysia Pos service counter took my money and said she would put my package in a better mailing envelope. Then she called another customer to her desk. I did not see her put my package in a mailing envelope nor did I see her afix the postage. I still have the receipt for the mailing envelope and postage. I wonder if there is anything I can do to recover my belongings?
Sebastian Lim Send email
 
Sep 14, 2016

Bad service/poor public relations

The machine issuing the numbers was not working properly and button A was faulty so I pressed button B instead which is for all services. Waited for more than 40 minutes for my turn and when I gave my bills for payment, the counter clerk told me to get a number from button A. Hello! Was it my fault that the machine was not in good working condition?
But the attitude of the staff was atrocious. At least she should have carried out my transaction instead of asking me to start the queue all over again.
Please investigate and train the staff to be more helpful and courteous to ALL customers. At least we are still using your service and Pos Malaysia should be thankful for that.

Thank you.
premanetaji Send email
 
Sep 7, 2016

VERY VERY VERY POOR SERVICE!!!!!

Dear Poslaju Malaysia!!!!!!!!!!!!!!!!!!

Terrible poor service !!!! Don’t you know what the meaning of LAJU (FAST) !!!!! The dealer from PJ has post my ordered item on last Friday and my correspondent address at PUDU only not USA or any other PLANET!!
As I know the parcel must reached by Monday. I do tracking every day, it shown that the item was out for delivery on Monday but when I’ve checked with my family members who stays at home from morning to night, they said haven’t received any parcel. I’ve tried to call to the branch which is handling my parcel (Cheras), nobody answer and always busy. Finally I’ve tried to call to the General Customer Service Line, same story. Finally I’ve tried call to 03-22672267 and ask to connect the line to respective department. When query about my parcel they said already out for delivery and it on the way. Ok fine... I keep calm until the next day.

Yesterday I’ve go through the same thing to contact them. Busy… Busy... Busy… I’ve asked the operator why my things haven’t reach my hands, supposed yesterday should delivered. He assumed some reasons for late delivery and given me the idiot answers. I said there is no chance you give me the reason, NOBODY AT HOME! He said today confirm will deliver.
This morning when I’ve checked the online tracking, stated as Error!! But only after few mins it turned to unsuccessful and remark to self-collect.

OMG I don't understand why my things haven’t reach my hands yet!! WHY the poslaju guy didn't call to ask if he can't reach my address or what??? Like other courier service, they did a good job when they call us if they're confused about the address or addressee not available.
uyun Send email
 
Sep 6, 2016

Poor Service

It's a long waits when waiting a parcel from Sabah, but understand that of course it will take longer time than usual. Unfortunately when it is the day which I should receive my parcel (I do tracking it everyday), it shown that the item was out for delivery but only after 28mins it turned to unsuccessful and remark to self-collect.

I don't know what happen but WHY the poslaju guy didn't call to ask if he can't reach my office or what??? Like other courier service, they did a good job when they call us if they're confuse about the address.

In my other case, Poslaju wrongly sent my parcel to other hub. And I need to wait for another day to receive my parcel.

Poslaju is actually no more laju...Boooo!
JDSA Send email
 
Aug 28, 2016

Delay and bad service

If you ride a bicycle through your item destination is much more better than use POSLAJU EMS. Never trust this F..king post service, I sent a document by them I was told also I checked on their website that it takes only 3 to 5 days to deliver my item. But it took 13 days!!! From Kuala Lumpur to the capital of my country!!! They sent out my document on the third day!!! I hate them coz of their delay I suffered a big amount of money. Never use it my advice to you guys.

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