Submit a Complaint

U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

Syeraa Send email
 
Dec 25, 2017

SLOW INTERNET CONNECTION

Masa mula2 beli kemain laju line 4G dia, lama2 org dah percaya, dah start taknak tukar line lain dia buat hal. Tak bebaloi langsung bayar rm70 sebulan utk internet yang tak boleh guna dan teramat lembab. Menyusahkan!!
naga 7 Send email
 
Dec 20, 2017

4G connection lost

Hai,

For the past 3 weeks your 4G line lost connection at my area most of the time.
You know how lousy is your service thus i advise you take care of things for the better.
We can have a media campaign to boycott umobile service if you insist.

Regards
G Aziz
Poovanes Send email
 
Dec 19, 2017

Line too slow

Im using unlimited umobile internet for more then a year. Starting from past 2 months the line giving problem.no coverage at my place only h+. I really cant get y the umobile promo always abt 4g internet service since they cant gv a good service. Plz try to improve ur service. Its really hard to those who doing online business like me. Tq
amalinathirah Send email
 
Dec 17, 2017

Coverage Problem

Selamat Petang,

Saya yakin saya tidak perlu membuat aduan di SKMM kerana UMobile pasti tidak akan mengabaikan aduan saya, Saya berharap pihak umobile mampu menaik taraf line internet di bandar seri alam, lebih lebih lagi di area kawasan UiTM. Coverage internet terlalu terhad iaitu H+ berbanding syarikat telco lain 4G. seiring dengan pengunaan internet dalam urusan kerja, saya berharap pihak UMobile dapat menaik taraf rangkaian.

Terima kasih atas keprihatinan.
asshaari Send email
 
Dec 16, 2017

Line very slow

Line umobile di taman ilmu nibong tebal penang sangat2 slow, please please improve before we change telco, very disapointed, 3g slow, 2g also slow, sometime cant connect internet, again, please improve ,i like umobile as the best telco for me, but at my home poor coverage.
nick129 Send email
 
Dec 13, 2017

Umobile really suck

Im been using umobile quite long time, but start from August....I been upgraded plan...And last month I change the plan to p99, but..I feel disorpointed...The high speed internet slow like hell..Only 0.3kb...My phone using dual sim..
Maxis free data even faster... Hope no one will get trap any more....
nick129 Send email
 
Dec 13, 2017

Unlimited data is bullshit

Im been using umobile quite long time, but start from August....I been upgraded plan...And last month I change the plan to p99, but..I feel disorpointed...The high speed internet slow like hell..Only 0.3kb...My phone using dual sim..
Maxis free data even faster... Hope no one will get trap any more....
rozeck Send email
 
Dec 7, 2017

coverage slow

kenapa coverage u mobile sekarang nie kat langkawi makin teruk?asyik putus putus..
kayden lee Send email
 
Dec 5, 2017

sim card prepaid problem

Hi Good Morning,

i would like to ask about my prepaid sim card.
The problem is now my prepaid sim card can't detect,
but when i want to go center try to replacement my sim card,
but the owner is not mine? Why like this problem ?
They say the owner is not mine ?
What is the problem ?

Thank you
muhammadhaider Send email
 
Dec 5, 2017

line internet very slow

can u upgrade for line internet at AU3 taman desa keramat,keramat kL..very slow for line u-mobile..
it's hard for me to do my work using the internet because the line is very slow..
i hope you can upgrade immediately..
please notice my complaint..is very important..

thank you..
muhammadhaider Send email
 
Dec 5, 2017

line internet very slow

can you upgrade for line internet at au3 taman desa keramat kL..becouse i'm need for my work..but line is very slow for umobile..
i hope u can upgrade immediately
please notice my complaint..
can call me 0123140047

thank you
Comolain Send email
 
Dec 3, 2017

Umobile Line

Hi UMobile,
Can you upgrade the line at Tapah, Perak especially in Uitm cawangan Tapah. I'm a student there, and really need a good coverage to complete my assignments using umobile line.

Thank you
Zulkifli Send email
 
Nov 23, 2017

Line problem

Hello ,Saya nak buat aduan tentang line problem (no service)dekat kampong paya rumput ,Melaka masjid tanah.semasa Saya ingin tukar ke plan umobile ,Saya telan bertanyakan tentang line Dekat tempat yang Saya belajar iaitu di kolej komuniti masjid tanah,paya rumput.kumudian orang itu Cakap line okay laju then dia suruh Saya tukar ke line umobile .tetapi bila Saya sampai di tempat belajar Ter sebut tetapi line nye teruk kerap sangat no service sampai nak buat call pon susah apa tah lagi nk connection internet kan .saya harap pihak umobile boleh ambik perhatian atas apa yang Sayang katakan ini .terima kasih
Zulkifli Send email
 
Nov 23, 2017

Line problem

Saya nak buat aduan tentang line problem dekat Melaka ,masjid tanah ,kampong paya rumput .semasa Saya tukar plan umobile Saya Ada tanye dengan satu store ni ...then Saya Cakap okay ke line dekat Melaka ,masjid tanah ,paya rumput .kemudian store Ter sebut Cakap 'okay line laju ..kenydian Saya pon tukar plan ke umobile bila Saya duduk Dekat tempat Tersebut line terok ya Amat no service .bukan nya Saya seorang yang pakai line umobile malah ramai lagi yang pakai .saya harap pihak umobile boleh ambik tindakkan dengan secepat yanv mungkin
Shrpk87 Send email
 
Nov 22, 2017

Line Slow & Teruk

Apa ni umobile? Publisiti UMI30, 7.5GB tapi x guna jugak kalau line teruk sangat & kdg2 sesetengah tempat walaupun area lembah klang masih lembab, slow mengalahkan siput sedut. Kalau dh tau ramai yang pakai kenapa tak upgrade sistem? Sangat kecewa bila bertukar dari maxis. Kalau servis masih sama teruk & semakin teruk, sudah tiba masa tukar kepada telco lain yang lagi bagus even kurang dari 7.5GB monthly data limit.
Aliah Madihah Mohd Dom Send email
 
Nov 20, 2017

PAYMENT OF BILL

I just want to clarify that i already remit a payment for my U-mobile bill but till now my account number still not being activate. Can you solve this for me?
Aliah Madihah Mohd Dom Send email
 
Nov 20, 2017

PAYMENT OF BILL

I just want to clarify that i already remit a payment for my bill but till now, my service of U-mobile still not being activate. Can you solve this problem for me?
azampotter92 Send email
 
Nov 17, 2017

LINE 4G TAPI SLOW DAN LINE TAK PENUH

LINE 4G TAPI TAK PENUH DAN TIBA-TIBA BERTUKAR JADI H+
BILA SAYA PERIKSA UMOBILE COVERAGE SEPATUTNYA RUMAH SAYA DAPAT 4G LTE TETAPI KENYATAANNYA 4G TETAPI SLOW DAN LINE TAK PENUH. SEMOGA PIHAK UMOBILE DAPAT MENGAMBIL TINDAKAN DI ATAS ADUAN YANG SAYA BUAT.
TERIMA KASIH
arjunthevar Send email
 
Nov 15, 2017

slow internet and low signal for p78

internet is not functioning and very low signal during raining times .. can’t even whatsapp .
U0189016581 Send email
 
Nov 10, 2017

Auto renew

Why auto renew,I go cancel can't give cancel,now auto renew,tipu customer

Auto renew

Theresechan26 Send email
 
Nov 8, 2017

Invalid charges

For all the mobile users to be aware of choosing this worst ever provider. Our three family members are all Umobile users. We are all using the 70/month package, however we have been overcharged for few months and only back to normal charges after complaint.

Two users have been charged under the company of mobile 88, showing that we have been purchased items regularly and a certain amount. Another user has been overcharged RM100 and above monthly for digital goods and services. However, we can confirm that we did not purchase the specific items purchased.

We tried to complain through the customer services centre, but the Umobile staff always end up with no solution, pushing all the responsibilities to users. Umobile staff directly told me that for sure we have pressed wrongly or we have purchased the items without providing any valid suggestions.

If the Umobile system continue to educate staff to be so impolite and irresponsible towards the customers, I will highly recommend all my friends and family to be aware of this service provider. Please respect every customer and be responsible for the problem solving as we paid for services.
chua Send email
 
Nov 7, 2017

internet putus putus

masa tengok video, internet network putus putus,
sejak hari rabu lepas, kenapa ?
moonfestival Send email
 
Nov 7, 2017

no signal(can't make call and no internet)

I am U mobile's user. I'm using the rm 30 package. The problem that I face is U mobile in the kampar, no signal. Then, cannot make call, and no internet. This is inconvenience and feel unhappy.
MichaelYeap Send email
 
Nov 5, 2017

Coverage

The stores in Jasin and Merlimau in Malacca showed me that people are changing to umobile, but it is a shame umobile didn't do anything for quite some years over here. Slow internet despite 3G minimum.
Aufa Send email
 
Oct 23, 2017

Takda signal

Kenapa u mobile saya signalnya sangaat lemah. Kadang2 xda signal langsung. Sedangkan roomate saya punya u mobile signal okay ja. Masuk ni dah 3kali dah saya beli simkad. Kalau tak elok lagi kali ni, saya akan tukar kepada simkad lain

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username