Log inRegister
Submit Complaint

U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

ShahCFC Send email
 
May 22, 2017

Network / Mobile Data Internet

Salam sejahtera UMobile,
Makluman serta aduan kepada Pihak Umobile :
1. Data Internet kurang memuaskan bermula sekitar Tarikh 18 Mei 2017 hingga hari ini di kawasan(spt area dibwh) tidak sebelum ini Coverage Umobile amat memuaskan.Hampir 1 Tahun lebih saya menggunakan UMobile Postpaid 70. Minta pihak Umobile dapat membantu menyelesaikan masalah ini..

Gangguan di :
Jalan 6/6,
Taman Langat Murni, RTB Bukit Changgang, 42700 Banting, Selangor.

Sekian, Terima Kasih
omochita Send email
 
May 20, 2017

LAG/CANNOT CONNECT

Cannot access internet, the speed was very SLOW cannot even load a picuture(video of course not). Especially in KELANA LRT line, 4G connection like 3G download speed cannot reach even 1 Mbps. Please improve it else we got data but cannot use, what is the point?!
ooi91 Send email
 
May 17, 2017

super duper slow and unstable internet speed

very dissapointed with umobile internet speed...i have been using umobile for almost a year but internet speed is never smooth before...it is cheap thing never good?
S.M.Tay Send email
 
May 17, 2017

Line Coverage (E)

Hi Umobile,
I hope you can take this into serious action because I use my mobile data to do my college assignments, etc. Sometimes I want to do urgent exam online and it's frustrating when the line is so, so poor. I have to go out of my home and find a better coverage which is far from where I live.

I am just a few months into Umobile, and I am planning on staying on this line but with very poor coverage on my area, it's going to be a no for me. Please bring this into action for customer satisfaction. With the line so bad, I couldn't even download any small files let alone the MB files. (even kilobytes files from documents).

I urge your action as I've pinpoint to you earlier; I need mobile coverage for education purposes. I'll put the details of my code area below.
Thank you.

Area Code:
Shah Alam,
Seksyen 7, Pangsapuri Nilam Sari
Block 54
40000.
qamarulain Send email
 
May 16, 2017

Data line is so slow

Dear Umobile, I have been using umobile since a year ago. Since a few months back, I noticed that the line is soooo slow, even sometimes there is no network at all. I cant send and receive whatsapp although that only needs not much data.

Please enhance your data coverage line as soon as possible if you want us to stay with you.
ahmadaliffakmal89@gmail.com Send email
 
May 13, 2017

Worst network

There is no 4G LTE especially within the Park Avenue Condominium, Damansara Damai. Please fix this problem. I'm not using your line for free. I do pay for it. Make it worth it or people will start changing to other telco provider. Please do appreciate your customer by providing good service. I'm living in the city, not in the jungle and I'm expecting for a good service.


Please take action!!!!!
ahmadaliffakmal89@gmail.com Send email
 
May 13, 2017

Bad network

There is no 4G LTE especially within the Park Avenue Condominium, Damansara Damai. Please fix this problem. I'm not using your line for free. I do pay for it. Make it worth it or people will start changing to other telco provider. Please do appreciate your customer by providing good service. I'm living in the city, not in the jungle and I'm expecting for a good service.


Please take action!!!!!
firdaus96 Send email
 
May 6, 2017

Poor 3G network

My network is slowy down and i playing games online and watching video every night and after 7 month i use it,every 35 minutes my line network is gone after i restart my phone and i try it again is useless,Before it,i try solve my problem phone again, for example i delete my memory phone and i restart again..But sorry i have to tell you,your network is very2 bullshit please fix it before i change my mind to terminate your telco plan...thank you....

Poor 3G network

Abdulrahman Send email
 
May 3, 2017

Poor nerwork

Very poor network.. .poor internet...
Abdulrahman Send email
 
May 3, 2017

Poor nerwork

I use umobil sim.. its very poor network coverage. I can't call urgently... internet very slow. I use one month data palan but can't use...
Kecewa Send email
 
May 3, 2017

Line caverage very very very bedd

Internet terlalu teruk hampir keseluruhan kawan...
Saya berharap umoble dpat membuat sesuatu sebelum semua penguna umoble bertukar kepada telco lain...
Saya dan penguna umoble yg lain dah mula bosan dengan kerana byaran yg sama tp servis yg palaing teruk buat masa ini.....harap pihak umoble dpat membuat perubahan dlam msa terdekat....
yong8816 Send email
 
May 3, 2017

Line so suck

keep unconnected
Yeoh Send email
 
May 2, 2017

Services sanggat teruk

Services sanggat teruk
Yeoh Send email
 
May 2, 2017

Services very teruk

Sudah Bayar tapi dalam system tak cuci begitu lama Sudah 8hari call service centre panggil tunggu sahaja lagi call service center lagi panggil tunggu
Zahirul faris Send email
 
May 1, 2017

Interent slow

Internet slow di kawasan shah alam seksyen 7 . Terlalu slow
whothefuckcares Send email
 
Apr 24, 2017

useless customer service

I've signed up for a new line in a umobile service center in Pavillion. I've specifically requested for a nano sim and I got a micro sim instead. I realized that only when I got home.

Now not only do I have to return to the same shop (im not from KL) and I even have to pay to get my sim card replaced. Is this a scam to make every customer pay? Who keeps receipts for this kind of transactions? What kind of service is this when u expect customers to pay for your staff's errors?

Good job Umobile. You wont be getting any more new subscriptions from anyone I know after this.
shahzany Send email
 
Apr 20, 2017

Bill no update

This is disappointing regarding u-mobile system update. i already make a payment from 1jan-march 2017. however my phone line block by u-mobile on 15April 2017 due pending payment. kindly please check your system. attachment is screeenshot maybank2u bank statement for your referance. my phone number 0183659961.

Bill no update Bill no update Bill no update Bill no update Bill no update

Clement chan Send email
 
Apr 20, 2017

Internet line terputus-putus

Hi , umobil team , line dekat selesa jaya , Skudai , Johor sini terputus-putus dalam dua minggu ini . Keluarga saya semua memakai umobil , please resolve asap .... thankyou ....
CJP Send email
 
Apr 16, 2017

No speed at ALL!!!!!

Totally no internet speed at all...EVERYWHERE!!!!!! Shit heck!!!!
atiqa1994 Send email
 
Apr 14, 2017

Slow Internet & Line

Seriously I totally fed up with umobile, during the promotion of Hero package, Line was so good. When the promo end, the line was so sloth ! I paid RM70+ and the totally not worth it. Baik tukar ke celcom, bayar lebih sikit pun atleast the line is better I guess. Please do something with your company, line etc. Totally disappointing !
Azmiramy Send email
 
Apr 1, 2017

Inernet bad coverage

Saya membayar bill umobil dari rm 77 hingga ke rm250 setiap bulan,tapi apa yg saya dapat sunguh mengecewakan hampir setiap masa internet umobil terhenti henti di bukit kapa kapar kalng ada masa langsung tak ada signal....adakah ini petanda yg saya perlu bertukar pada talian internet yg lebih baik dari umobil....
Imgonnaswitchsoon Send email
 
Mar 20, 2017

Bad internet connection

Very disappointed of what U mobile is selling, as they used to be the best and the fastest internet connection in Malaysia. Hell not, nowadays, their line is not only slow and today I totally lost the internet connection. What is the point for me to use this company as they are not providing of what they are selling to their customers?
meynah86 Send email
 
Mar 7, 2017

BAD COVERAGE

Hi UMOBILE TEAM,

Akhir-akhir ini, coverage di area bangi dan sg. besi,k.l sangat teruk sehinggakan penghantaran/penerimaan mesej melalui applikasi whatsapp sahaja sangat perlahan berbanding sebelum ni (semasa PROMOTION UMOBILE). Baru beberapa bulan convert Celcom ke Umobile, malangnya coverage tidak seperti yang di inginkan dan diharapkan UMOBILE dapat mempertingkatkan coverage di area DESA SENTOSA TERAS JERNANG, BANGI kerana kawasan ini terdapat kurang liputan coverage daripada telco2 lain termasuk UMOBILE.

Di harap UMOBILE TEAM mengambil tindakan dengan cepat dan semoga UMOBILE terus sukses dan memperbaiki mutu coverage di kawasan DESA SENTOSA TERAS JERNANG, BANGI.

Terima Kasih.
mohd zaki Send email
 
Feb 27, 2017

BAD COVERAGE AT ANTARA GAPI SERENDAH SELANGOR

HI SELAMAT SEJAHTERA,

SAYA ADALAH PENGGUNA U MOBILE DI KAWASAN ANTARA GAPI SERENDAH SELANGOR,SAYA SUDAH MELANGGANI UMOBILE SELAMA 1 BULAN LEBIH,DULU SAYA MENGGUNAKAN KHIDMAT MAXIS & CELCOM. SAYA TERTARIK MENGGUNAKAN U MOBILE DARI KAWAN SAYA YANG TERLEBIH DAHULU MENGGUNAKAN U MOBILE JUGA DIKAWASAN RUMAH SAYA ANTARA GAPI.TAPI DIDALAM 1 MINGGU YANG LALU KUALITI COVERAGE UMOBILE DI KAWASAN SAYA SANGAT TERUK DAN LANGSUNG TIDAK MENUNJUKKAN ICON "H" SEBALIKNYA ICON "E" ATAU "EMERGENCY CALL ONLY".

DIHARAP PIHAK PENGURUSAN UMOBILE DAPAT MENANGANI ISU INI DENGAN SEBERAPA SEGERA UNTU PENGETAHUAN SAYA TELAH PUN MEMBUAT COMPLAIN KEPADA PIHAK CUSTOMER SERVICES SEBANYAK DUA KALI HARI NI 27/02/2017.

SEKIAN TERIMA KASIH

YANG BENAR:

MOHD ZAKI BIN ISMAIL
taylortay Send email
 
Jan 18, 2017

Please revise Bill payment

I received a Bill payment . In the beginning day I had made payment for u mobile. Rm 70. Supposed to have deduction on that.

Attachment shows my receipt payment on first day registration for using u mobile.

Please revise Bill payment to me in your convenience time.

Resend to my email address : taylorgoodlife@gmail.com
0164245999

Please revise Bill payment Please revise Bill payment

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Sedgwick CMS - Corrupt Sedgewick!
    Honestly the worst company I have ever dealt with. They...
    Nationstar Mortgage - Corporate Advance - stilling money
    My mortgage was sold by Bank of America to Nation Star and...
    eDreams - worse Customer service and ticket not issued
    I am writing to you to raise an issue about: Edreams...
    US Pharmacy - will not stop calling
    U.S. Pharmacy will not calling my cell phone. Tried...
    FREELOTTOSUB*SERVICE 212-867-1808 NY - Taking money after I cancelled (FREELOTTOSUB)
    I have unsubscribe with you I've emailed you and this...
    Samsung J1ACE - mobile theft
    IMEI no. 353415079308691, Sl no. RZ1H10DM, mobile no....
    cop@vsnl.net - Mobile Theft
    Rajendra sharma AT -Bhelwa Po -Aran Block-Sattar-Kataiya...
    ABC Good Morning America - Michael Strahan
    I have been watching GMA for years. Unfortunately, Michael...
    IQ Data International / RentCollect - Nicole Schacht
    I left this apartment in good terms owing nothing but then...
    MIBFA - surplus
    my farther was waiting for 3 years before he died now 5...

    Share this site with others

         
          

    Recently Updated Complaints

    Sedgwick CMS - Corrupt Sedgewick!
    Honestly the worst company I have ever dealt with. They...
    Nationstar Mortgage - Corporate Advance - stilling money
    My mortgage was sold by Bank of America to Nation Star and...
    eDreams - worse Customer service and ticket not issued
    I am writing to you to raise an issue about: Edreams...
    US Pharmacy - will not stop calling
    U.S. Pharmacy will not calling my cell phone. Tried...
    FREELOTTOSUB*SERVICE 212-867-1808 NY - Taking money after I cancelled (FREELOTTOSUB)
    I have unsubscribe with you I've emailed you and this...
    Samsung J1ACE - mobile theft
    IMEI no. 353415079308691, Sl no. RZ1H10DM, mobile no....
    cop@vsnl.net - Mobile Theft
    Rajendra sharma AT -Bhelwa Po -Aran Block-Sattar-Kataiya...
    ABC Good Morning America - Michael Strahan
    I have been watching GMA for years. Unfortunately, Michael...
    IQ Data International / RentCollect - Nicole Schacht
    I left this apartment in good terms owing nothing but then...
    MIBFA - surplus
    my farther was waiting for 3 years before he died now 5...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username