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U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

Kazuki Send email
 
Jan 15, 2018

Unlimited data?? But no data at all??

I have used plan p98 previously and the line is working fairly.. Until recently i changed to p99 and i thought it is getting better.

Turn out to be today (16th jan2018, 0015hrs) i receive NO MOBILE DATA, even could make NO CALLS AT ALL since about an hour ago..
Congrats umobile..
Rohaizatrsl Send email
 
Jan 12, 2018

Poor internet speed

Hello Umobile.

I am a student of UiTM Dungun, Terengganu. As a student, the internet is very important and become a part of my study reference. I am very dissapointed with the internet connection of your company here in UiTM dungun. I’m using P70 plan for almost a year now and this problem arise a few months ago. I know there is no 4g coverage here but the 3g coverage here is also bad and every months after the problem arise, my quota remaining quota before my bill renew always have more than 50% left. It is a waste of money! I became lazy to spend my days playing and browsing the internet because the line is too slow. Sometime i decided not to do my homework because im too stress about the internet connection. So, the reason i write this report is to ask for your cooperation to make an improvement on the internet connection here so that i can do my work and study without any internet interuption. It is waste if i change my telco because the plan that Umobile offered is good and the only problem is the internet coverage. I am looking forward for your maximum cooperation to look into this problem as a serious matter. Thank you.
Abracadabra Send email
 
Jan 12, 2018

Line 4G in Kuala Lumpur and UPNM not Strong and not have 4G and stuck

Line slow not in 4G target in center of metropolitan so want U mobile service upgrade the system

Line 4G in Kuala Lumpur and UPNM not Strong and not have 4G  and stuck

Muhammad Ha Mim Send email
 
Jan 9, 2018

Internet speedtest TRICK MY UMOBILE

4G plus full coverage. . Speed below 1kb/s
What was that umobile?? My data just renewed, when wasep also took 3 4s to deliver.
WHEN I TEST MY SPEEDTEST @OAKLA ! SUDDENLY IT SPEED JUMP FROM KB/S TO MB/S
AND TESTING ABOUT 3-4 TIMES MY DATA GONE ABOUT 160MB IN THAT EASY!
IS THIS YOUR TRICK UMOBILE? LET BYPASS FOR SPEEDTEST.? THEN SHOW THERE SPEED DOWNLOAD AND UPLOAD CAN REACH 20MBPS???
UMOBILE SUCKS! IM CHANGING TELCO.
Muhammad Ha Mim Send email
 
Jan 9, 2018

INTERNET LINE SUCKS!!

4G plus full coverage. . Speed below 1kb/s
What was that umobile?? My data just renewed, when wasep also took 3 4s to deliver.
WHEN I TEST MY SPEEDTEST @OAKLA ! SUDDENLY IT SPEED JUMP FROM KB/S TO MB/S
AND TESTING ABOUT 3-4 TIMES MY DATA GONE ABOUT 160MB IN THAT EASY!
IS THIS YOUR TRICK UMOBILE? LET BYPASS FOR SPEEDTEST.? THEN SHOW THERE SPEED DOWNLOAD AND UPLOAD CAN REACH 20MBPS???
UMOBILE SUCKS! IM CHANGING TELCO.
acap Send email
 
Jan 6, 2018

internet slow

wlaup dpt signl 4g msih slow, minggu lpas ok ja . trima kasih
Amirul ashraf Send email
 
Jan 2, 2018

Umobile internet line too suck

Hey umobile,

Please fix your internet line as soon as posible..and 1 more..i already subscribe gameonz50..but it not working on my games app(crisis action)..please fix it before i change to another telco..i been used umobile almost 3 years..but this month so bad coverage..
melor85 Send email
 
Jan 2, 2018

Line umobile sgt teruk hari ini

Hi umobile.

I was super proud for your service before. However, lately, your signal esp wifi super damn slow. Today is the worst! I am like what happend dude! I dont get signal at all. I cant even receive any call. Apa lagi wifi. Cant connect at all. It really affect my day, my work. Please please please give me signal - cheras KL& cheras selangor.
Tq
fuad Send email
 
Dec 26, 2017

coverage slow

mohon pihak u mobile upgrade line internet yang perlahan di kawasan bandar seri alam johor. Diharap aduan saya dapat dipertimbangkan pihak u mobile dapat mengambil tindakan segera kerana saya sangat memerlukan good coverage untuk perniagaan online saya.tq
Syeraa Send email
 
Dec 25, 2017

SLOW INTERNET CONNECTION

Masa mula2 beli kemain laju line 4G dia, lama2 org dah percaya, dah start taknak tukar line lain dia buat hal. Tak bebaloi langsung bayar rm70 sebulan utk internet yang tak boleh guna dan teramat lembab. Menyusahkan!!
naga 7 Send email
 
Dec 20, 2017

4G connection lost

Hai,

For the past 3 weeks your 4G line lost connection at my area most of the time.
You know how lousy is your service thus i advise you take care of things for the better.
We can have a media campaign to boycott umobile service if you insist.

Regards
G Aziz
Poovanes Send email
 
Dec 19, 2017

Line too slow

Im using unlimited umobile internet for more then a year. Starting from past 2 months the line giving problem.no coverage at my place only h+. I really cant get y the umobile promo always abt 4g internet service since they cant gv a good service. Plz try to improve ur service. Its really hard to those who doing online business like me. Tq
amalinathirah Send email
 
Dec 17, 2017

Coverage Problem

Selamat Petang,

Saya yakin saya tidak perlu membuat aduan di SKMM kerana UMobile pasti tidak akan mengabaikan aduan saya, Saya berharap pihak umobile mampu menaik taraf line internet di bandar seri alam, lebih lebih lagi di area kawasan UiTM. Coverage internet terlalu terhad iaitu H+ berbanding syarikat telco lain 4G. seiring dengan pengunaan internet dalam urusan kerja, saya berharap pihak UMobile dapat menaik taraf rangkaian.

Terima kasih atas keprihatinan.
asshaari Send email
 
Dec 16, 2017

Line very slow

Line umobile di taman ilmu nibong tebal penang sangat2 slow, please please improve before we change telco, very disapointed, 3g slow, 2g also slow, sometime cant connect internet, again, please improve ,i like umobile as the best telco for me, but at my home poor coverage.
nick129 Send email
 
Dec 13, 2017

Umobile really suck

Im been using umobile quite long time, but start from August....I been upgraded plan...And last month I change the plan to p99, but..I feel disorpointed...The high speed internet slow like hell..Only 0.3kb...My phone using dual sim..
Maxis free data even faster... Hope no one will get trap any more....
nick129 Send email
 
Dec 13, 2017

Unlimited data is bullshit

Im been using umobile quite long time, but start from August....I been upgraded plan...And last month I change the plan to p99, but..I feel disorpointed...The high speed internet slow like hell..Only 0.3kb...My phone using dual sim..
Maxis free data even faster... Hope no one will get trap any more....
rozeck Send email
 
Dec 7, 2017

coverage slow

kenapa coverage u mobile sekarang nie kat langkawi makin teruk?asyik putus putus..
kayden lee Send email
 
Dec 5, 2017

sim card prepaid problem

Hi Good Morning,

i would like to ask about my prepaid sim card.
The problem is now my prepaid sim card can't detect,
but when i want to go center try to replacement my sim card,
but the owner is not mine? Why like this problem ?
They say the owner is not mine ?
What is the problem ?

Thank you
muhammadhaider Send email
 
Dec 5, 2017

line internet very slow

can u upgrade for line internet at AU3 taman desa keramat,keramat kL..very slow for line u-mobile..
it's hard for me to do my work using the internet because the line is very slow..
i hope you can upgrade immediately..
please notice my complaint..is very important..

thank you..
muhammadhaider Send email
 
Dec 5, 2017

line internet very slow

can you upgrade for line internet at au3 taman desa keramat kL..becouse i'm need for my work..but line is very slow for umobile..
i hope u can upgrade immediately
please notice my complaint..
can call me 0123140047

thank you
Comolain Send email
 
Dec 3, 2017

Umobile Line

Hi UMobile,
Can you upgrade the line at Tapah, Perak especially in Uitm cawangan Tapah. I'm a student there, and really need a good coverage to complete my assignments using umobile line.

Thank you
Zulkifli Send email
 
Nov 23, 2017

Line problem

Hello ,Saya nak buat aduan tentang line problem (no service)dekat kampong paya rumput ,Melaka masjid tanah.semasa Saya ingin tukar ke plan umobile ,Saya telan bertanyakan tentang line Dekat tempat yang Saya belajar iaitu di kolej komuniti masjid tanah,paya rumput.kumudian orang itu Cakap line okay laju then dia suruh Saya tukar ke line umobile .tetapi bila Saya sampai di tempat belajar Ter sebut tetapi line nye teruk kerap sangat no service sampai nak buat call pon susah apa tah lagi nk connection internet kan .saya harap pihak umobile boleh ambik perhatian atas apa yang Sayang katakan ini .terima kasih
Zulkifli Send email
 
Nov 23, 2017

Line problem

Saya nak buat aduan tentang line problem dekat Melaka ,masjid tanah ,kampong paya rumput .semasa Saya tukar plan umobile Saya Ada tanye dengan satu store ni ...then Saya Cakap okay ke line dekat Melaka ,masjid tanah ,paya rumput .kemudian store Ter sebut Cakap 'okay line laju ..kenydian Saya pon tukar plan ke umobile bila Saya duduk Dekat tempat Tersebut line terok ya Amat no service .bukan nya Saya seorang yang pakai line umobile malah ramai lagi yang pakai .saya harap pihak umobile boleh ambik tindakkan dengan secepat yanv mungkin
Shrpk87 Send email
 
Nov 22, 2017

Line Slow & Teruk

Apa ni umobile? Publisiti UMI30, 7.5GB tapi x guna jugak kalau line teruk sangat & kdg2 sesetengah tempat walaupun area lembah klang masih lembab, slow mengalahkan siput sedut. Kalau dh tau ramai yang pakai kenapa tak upgrade sistem? Sangat kecewa bila bertukar dari maxis. Kalau servis masih sama teruk & semakin teruk, sudah tiba masa tukar kepada telco lain yang lagi bagus even kurang dari 7.5GB monthly data limit.
Aliah Madihah Mohd Dom Send email
 
Nov 20, 2017

PAYMENT OF BILL

I just want to clarify that i already remit a payment for my U-mobile bill but till now my account number still not being activate. Can you solve this for me?

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