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U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

psj2017 Send email
 
Aug 15, 2017

fix coverage at ampang

Im using the highest package please fix the coverage as soon as posible..pleaseb
mao Send email
 
Aug 1, 2017

internet sangat lembap

aku ambik pakej internet UMI30 igt sikit ke ha...byk tau tak RM 30 tu bleh beli bnda len lgi internet 7.5GB tpi LINE SLOW gila nk mati...nk tgok video pon tak lepas cam mane ni...tlg la upgrade nk sruh org pkai simcard ko kn beria2 buat iklan tapi hampeh...line penuh tpi still loading nk tgok vid...plissss6 lah upgrade ye...sblom aq tukar plan len...satu family aku pkai umobile ni rugi la korng kalo satu family tukar plan len plak
boy2best Send email
 
Aug 1, 2017

Line Not Stable / Down / Lost - Have to Restart Phone

I'm Prepaid user in KL area. Always have to restart my phone to get the line back..already try searching network in menu (setting) and switch to others phone..same problem..so its not the phone..its the line / data (U-MOBILE!!!). Very disappointed and not worth-it for the money / monthly plan i bought. Please fix it ASAP to maintain your previous / future customers.

Line Not Stable / Down / Lost - Have to Restart Phone

Rakyat prihatin Send email
 
Jul 26, 2017

Internet cam .......

Dear umobile. X guna promote data murah berbanding telco lain kalau xde coverage. Data bnyak, tapi x leh access ibarat duit banyak tapi tinggal di tengah tengah pulau. Xde guna langsung. Dah banyak kali kami sebagai consumer telco awak menghadapi benda yang sama. Janji yg diwar war kan oleh promoter ibarat menanam tebu di bibir. Kami mohon anda memperbaiki dgn kadar segera masalah coverage dan kami pasti anda mampu mengubahnya. Dan sekiranya, masalah masih x dpt diselesaikan, kami sebagai pengguna tidak teragak agak untuk mencampakkan sim kad umobile ke dalm tong smpah dan bertukar kpd telco lain. Harap maklum.
Rahimovic Send email
 
Jul 24, 2017

Internet is really bad

After switching to new plan, the internet was so bad..not to mentioned when i was in remote areas, here in Kuantan it was so damn bad..have to port out to other telco. Sorry u mobile.
bonjovi Send email
 
Jul 18, 2017

Very low quality network

I've been using umobile for almost 3 years. And I've also been upgrading umobile plans for 3 times. One thing for sure that I noticed, only the FIRSTH MONTH of each upgrade the internet is fast and very good. After that internet very slow like siput. Sometimes ada sometimes tak ada. Full bar but no internet at all! Sometimes paling teruk, only one bar for the whole day! You promote your service to customer very superb but only the first month performance is promising. After one month hancur. Also I bought plans that give unlimited data and unlimited calls to all network and I don't use message since I only text through whatsapp. But my second month bill rise until RM102?! Where did that come from??? I don't buy any add ons why would i need one if my data is unlimited. Please la umobile upgrade your service. I bukan duduk hutan atas pokok tau. I duduk KL tengah bandar. Takkan tengah bandar pun line very disappointing?
Aniahhhh Send email
 
Jul 17, 2017

Internet slow

Please la upgrade coverage umobile!!! Makin teruk! Setiap hari internet slow. Lain kali tak payah promote dengan customer la kalau macam bodoh punya coverage!
ahteng_leong7 Send email
 
Jul 16, 2017

BAD COVERAGE+INTERNET

saya tidak berpuas hati dengan rangakaian u mobile oleh kerana coverage dan internet sangat teruk di sekitar terminal bersepadu selatan, bandar tasik selatan. di dalam bangunan susah dapat line dan internet. sedangkan bayar bill setiap bulan tapi service macam ni. kepada pihak berkenaan please action ASAP.
TQ......
ahteng_leong7 Send email
 
Jul 16, 2017

coverage very bad

saya memang tidak berpuas hati sangat dengan menggunakan rangkaian u mobile ni. line teruk. internet kejap2 ada kejap2 xde. sedangkan di bandar kuala lumpur pula tu. bil bayar bulan2. tapi line mcm hape je. plz la pihak berkenaan upgrate n amik action dgn kadar segera. naik menyampah aku. dah la kene ikut kontrak konon. yg menggunakan prepaid pon same jugak line mcm haram jadah!
sly5121 Send email
 
Jul 10, 2017

INTERNET COVERAGE PROBLEM

there's some problem about coverage internet at this place; KAMPUNG DELEK BARU, 41250 KLANG, SELANGOR.
pojieePJ Send email
 
Jul 6, 2017

Nano Simcard Not Functional

Saya amat kecewa dan kesal atas kegagalan Customer Service (CS) UMobile menyelesaikan masalah simkad (nano) yang tidak berfungsi bermula 2 Jul 2017 (Ahad) sehingga 6 Jul 2017 (Khamis). Satu laporan telah dibuat kepada CS UMobile melalui no report 16650039 pada 4 Jul 2017 malangnya pihak mereka gagal mencari jalan penyelesaian kepada saya dan meletakkan isu saya dalam siasatan.....berat sangat kah isu tuntutan saya!!! Pihak CS menasihati saya mengunjungi UMobile Center berhampiran untuk menukarkan simkad baru dan persoalannya di sini mengapakah kos penukaran simkad ini ditanggung oleh saya??? Masalah simcard failure di luar kawalan saya dan pihak UMobile seharusnya mencari jalan penyelesaian dan bukannya mengambil jalan mudah...." encik, sila pergi ke SVC untuk tukar simkad" Saya loyalt menjadi pelanggan postpaid yang kepada UMobile amat kecewa dengan layanan telah diberikan sebegini. Dengan tegasnya, di sini saya ingin menuntut rebat bil bulanan akan datang dari tempoh simkad saya gagal berfungsi selama 5 hari dan juga kos penukaran simkad baru sebanyak RM10.00 kepada pihak UMobile.
Dan kalau perkara ini tiada penyelesaian juga tidak diendahkan oleh pengurusan UMobile, saya dengan dukacitanya akan beralih kepada Telco lain malah sudah pasti akan diwar-warkan kepada tatapan umum agar pihak lain tidak mengalami masalah yang sama seperti saya.

Nano Simcard Not Functional Nano Simcard Not Functional

harismateen Send email
 
Jul 5, 2017

Internet running worst

Hi, u mobile internet working worst in PJ and KL areas. Kindly fixed it as soon as possible.
harismateen Send email
 
Jul 5, 2017

Internet working worst

Hi, I am from icon city PJ, the internet is working like hell even in KL, PJ areas. Please fixed it ASAP.
masca927 Send email
 
Jul 5, 2017

Internet Very Slow and Not Stable

Always need face low bar and cannot connect to internet, speed also damn slow. Always have to reset and after few minutes, have to keep resetting.. Please take it serious and it really very disappointed. This condition started since May 2017 until now
Mistapuppet Send email
 
Jul 4, 2017

Poorest network

Currently having the same problem as previous user.. bad network..
And me having may be doouble or triple super duper network prob, you know what, i cant even load my fb acc..
I paid hundred over with gb quota 30s and only use among 3gb.. the rest? Cant.. damn
I suggest u side better upgrade the services or be ready to bancrupt.. chears dude
MinnieYap Send email
 
Jun 28, 2017

Poor network

Internet getting worse, even though it is show LTE/4g but the line load very slow. It is useless come out with good mobile data plan but the mobile data cannot be fully utilize by users. Hopefully U mobile team can upgrade your service as soon as possible.
LockMan Send email
 
Jun 28, 2017

Speed Semakin Slow

Saya telah menggunakan plan MB40 sejak tahun 2015. Sebelum ni, speed agak memuaskan dgn kadar purata 3.2Mbps. Namun sejak pertengahan Mei 2017, speed mnjadi semakin teruk. Purata 0.2Mbps sahaja. Ini sangat mengecewakan. Kadang-kadang speed mcm basic internet yg dibekalkan secara percuma oleh Hotlink Basic Plan. Kalu speed sekadar itu, patutnya percuma sahaja. Saya bayar untuk speed okey. Kalu masih berterusan mcm ni, elok saya terminate dan guna Basic Plan Hotlink sahaja. Free & puas hati!!
Asyraaf Send email
 
Jun 27, 2017

line very slow

line di sini sangat teruk.. 1 bar dan kadang-kadang tidak ada langsung (emergency call).. harap pihak umobile dapat memperkuatkan jaringan internet di sini..ramai yang kata umobile line bagus dan internet hight speed.. but sebaliknya yang saya dapat... berharap sangat dapat diperbaiki.. terima kasih.

Location:

TANJUNG BIDARA,
MASJID TANAH,
MELAKA.
Chongfk Send email
 
Jun 27, 2017

Bad counter service

Your counter service staff should have better manners. Those who do not show respect and courtesy should not be in the front line. Example of bad attitude is you staff at counter 3 on 27 june 2017 7.26 pm at Ipoh Parade. U Mobile should do better than giving the public rude staff.
danishgtr Send email
 
Jun 22, 2017

Melaka coverage

Dear umobile, please put 4g coverage. Plzzzzzzzz!!!! Ur h+ coverage is so good. Now we want 4g lte. My phone has 4g lte connection but uses h+ coverage. Fastest network but not the widest coverage. Please install 4g tower in melaka. Tq

U Mobile Prepaid Plan user
Yhhoong Send email
 
Jun 22, 2017

Data bandwidth

Data speed is terrible. There's no connection in the areas around Happy Garden, Taman Continental and OUG. Calling the helpdesk the lady only kept asking me to set my network to 3G Only as a fix! What kind of service is this? So ok i set to 3G but there's still no connection! Total regret with this mobile operator. I need to use data to work, and it's not going anywhere. If this carry on I'll port out and never return. Will ask my family members to do the same.
amihanii Send email
 
Jun 20, 2017

BROKEN PHONE

I subscribe a plan with an iphone 7 and when i took it was physically fine (the appearance of course because i was asked to check that ONLY) but then the next day while i was charging my phone, the phone stops charging!!!! so the next day i brought it back to the centre in Temiang to have a check or to get a replacement but THEN they say i have to do send it to apple and use up my warranty to repair!! WHAT IS THIS? ITS NOT EVEN A DAY MAN! BAD SERVICE NOW UMOBILE HAS MESSED UP MY RAYA PLAN AND I WONT BE IN MALAYSIA NEXT WEEK (PROB GETTING MY PHONE BACK LATER THAN THAT)

very bad!
candice22 Send email
 
Jun 20, 2017

Internet slow and line unstable

Some area cannot connect internet especially when raining, even no raining your line also unstable, totally no service, so what use for my phone if using umobile? My phone got 4G but I cannot connect 4G data internet, when I connect to 4G, NO SERVICE again, regret choosing umobile
Aniah Send email
 
Jun 16, 2017

Internet slow

Very slow internet. Please upgrade as soon as possible
Aniah Send email
 
Jun 16, 2017

Internet slow

Internet getting worse. Please upgrade your service as soon as possible.

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