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U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

fazney88 Send email
 
Sep 19, 2018

HARI2 UPGRATING TAPI MAKIN LEMBAB!!!

info upgrating smpi 6am..tpi lepas pkl 6am pon tetap xblah nak check or tgok menu..n hari2 upgrate pon masih sama je..data intrnet mula2 guna umobile dialah yg paling trbaik antra telco yg lain..siap promote kt kwan2,sdara mara,jiran trtgga bgtau uiss ko pki line apa?data ok ke..awak pon ckp la umobile line cun gila lah puji bagai menatang minyak yg penuh..2,3bln kmudian hampeh!!!mana aku nak letak muka aku ni oi umobile oiii....aku rasa tiap2 mlm smpi pagi ckp upgrade korg mengulor ni kan..!!!ko rasa skrg ni buang masa aku x taip smua ni tah ko baca ke x tah...ko bca ke x suka hati ko lah yg pnting aku dah luah isi hati yg trpendam selama ney..!!!#JANGANPISANGBRBUAH2TIME
ayra Send email
 
Sep 15, 2018

LINE SLOW GILA

lately ni line slow teruk au , nak ws ke apa ke lambat gila . kadang 2 smpai takde line , dulu okey je laju
izaha Send email
 
Sep 11, 2018

LINE TO SLOW AND SOMETIMES THERE IS NO COVERAGE

line to slow and sometimes no coverage at all please kami student pakai U MOBILE need to do assingment and lot of things also
benda paling mudah nak video call with my parent serius sedih sangat

Saya berharap pihak tuan/puan dapat menyelesaikan masalah ini dengan segera

Saya telah bagi alamat penuh harap ambil tindakan saya student UiTM Puncak Alam, Bandar Puncak Alam, 42300 Kuala Selangor, Selangor

Semakin baik line U MOBILE makin ramai student pakai serius make profit student sini ramai
stradefinit Send email
 
Sep 11, 2018

Horrible coverage

What is it with umobile nowadays? The network problem seemed so prevalent and worsening by the day. Promised heavens and the stars in their packages, yet far from them in reality. This is plain scam, duping with daylight robbery. It's high time the authorities need to put a check and strict monitor on this BS for the sake of public interests.
ahming Send email
 
Sep 6, 2018

Penukaran SimKad

Hampir setiap tahun alami masalah simkad no conetion.. kena tukar simkad baru... dah ler kena charge RM10.. kena tukar kat main centre sahaja... dulu boleh jer tukar kat kedai Umobile kat shoping complex... kini kena g Time square... jenuh ler.. kalau kami Dengkil ni... ambil cuti semata2 nak tukar sim... KENAPA TAK BUAT SIM YG KENA RENEW EVERY MONTH?! Lagi cepat untung... sepatut boleh diskaun tempoh kad rosak... nampaknyer kena report kat suruhanjaya multimedia kot...
IntanIryani Send email
 
Sep 2, 2018

Internet too slow

Internet coverage to slow in Bandar Putera 2, Klang. Please upgrade asap. Thanks.943969
IntanIryani Send email
 
Sep 2, 2018

Very bad network

Internet network too slow in Bandar Putera 2, Klang. Please upgrade asap. Thanks.
Qaseh Hannah Send email
 
Sep 1, 2018

Internet slowwwwww...call xboleh

Pakej p99.. janji mcm2.. internet selalu H+ ..konon 4G... pastu bila nak call out ada certain time xbolehh!!!! Bengang gila.. xbole call..google xbole smua xbole.. apa cerita beb.. hmpir stiap hari ni benda ni jd.. kalau emergency mcmnaa????
shannonchin Send email
 
Sep 1, 2018

Incorrect Charges and Extremely Poor Service

I have recently been charged RM10,00 for data usage in Australia. I received a text message from U-mobile on 18 August that I have been charged RM10:00 for data usage on the day. This is impossible because i had the mobile data turned off since I arrived in Australia on 13 July 2018. I reported this to U-mobile via email and then followed up by a phone call. I asked to speak with the manager when the customer service staff wasn't able to explain further. I was put on hold and then was told the manager was too busy to speak with me and was asked to call him back. I then requested for the manager to call me instead.

This is NOT how you treat your customer U-mobile. You DO NOT simply charge someone overseas randomly and then failed to provide a reason. It is not the RM10:00. It is a matter of principle and how you do business. This is just WRONG!

I will not use U-mobile service again and will change provide when I next go back to Malaysia for both my principle and supplementary line and I will NOT recommend anyone to use U-mobile because of the POOR service you have provided from day one!

As a company, you need to ensure you staff are all well trained on the products you offer and that they understand the ethics of customer service!
Tolonglah Tambah Speed Internet Send email
 
Aug 31, 2018

line tak leh jalan

saya pakai P99, ada 30GB hotspot, dan unlimited data... Lah nie nak pakai hotspot tunjuk no internet padahal banyak internet lagi... cuba bantulah saya umobile...... lah nie handset pun slow... saya bayar, bukan tak bayar tau?
langkawi93 Send email
 
Aug 31, 2018

internet slow

internet slow. asyik loading je. internet H+ je.. tak pernah 4G pun.. please repair. data unlimited tapi tak boleh guna tak ada guna juga.. thank you..
Lanaida Aidalan Send email
 
Aug 29, 2018

LINE PROBLEM DAH 2 MINGGU

Line problem dh 2 minggu...sy pakai pakej Unlimited RM78 sebulan...nak memudahkan anak belajar on9...tp bile dh line problem mcm nie,anak trs x blh nk belajar on9...baru setahun pakai U Mobile nie...tolong la ambil tindakan segera...
Yusoff Send email
 
Aug 22, 2018

Internet data too slow

Line internet slow sangat especially around town area, might be congested due to lot of users, if this happen for long period of time we should consider to change another telco, please fix this ASAP. Thank you.
Shiryn Goh Send email
 
Aug 19, 2018

cancelling the service of sending billing letter to my house

I would like to cancel the service of sending billing letter to my house. BUT the worker at the booth told me to do the cancellation in the center. When I reached the U-mobile center, they told me to call to cancel the service! It has charged me for many months in my bill!
I want to complain about the unprofessional service and please help to cancel the letter sending service.
Hope that can settle this ASAP.
Farid007 Send email
 
Aug 17, 2018

LINE MACAM SIPUT SEDUT

Line terlalu slow test speed pakai apps okla speed 0.5 ..kejadah slow nak mampos.. Tolong lah perbaiki line terus sangat area taman universiti Johor ni.. P99 tau pakej aku amek bayar mahal tapi budak2 topup RM3 LAGI LAGU DARI AKU YANG PAKAI BILL!!!!!!!!!!!!
eiinn_ Send email
 
Aug 15, 2018

Line is getting slow

My line is really slow for the last 2 months after I replaced my sim card. Can U Mobile centre please fix this problem as soon as possible? I really need my internet to search for informations. Thank you.
izwanfazly Send email
 
Aug 14, 2018

Coverage complaint

Please improve Umobile coverage at Baiduri, Astana Alam 2, Puncak Alam, Selangor. It is very worse here..
izwanfazly Send email
 
Aug 14, 2018

Coverage complaint

Pls improve the Umobile coverage at Baiduri, Astana Alam 2, Puncak Alam, Selangor. Its very worse..
rosni Send email
 
Aug 13, 2018

UMOBILE PANGGILAN KECEMASAN SAHAJA

TIADA RANGKAIAN DAH 2 MINGGU. CALL, SMS, DAN INTERNET PUN TAK BOLEH. HARAP DAPAT MAKLUMBALAS DARIPADA PIHAK UMOBILE SECEPATNYA YANG MUNGKIN.
Luqman Hatim Send email
 
Aug 11, 2018

Line Internet Slow

Sekitar kawasan Jalan 2/2 & Jalan 2/3, Taman Melewar, 86400, Parit Raja, Johor. Line di sini sangat slow apabila berada di dalam shoplot. Mohon Umobile ambil tindakan segera kerana kawasan perumahan pelajar yang ramai. Terima Kasih atas tindakan segara tuan.
aiena Send email
 
Aug 9, 2018

Network to slow

Hi, sy dh menggunakan umobile lebih dr 5 tahun, sy ingin memohon pihak tuan untuk memperbaiki service umobile di kawasan industri taman tasik jaya..sangat teruk..tolong perbaikinya..
fauziyana Send email
 
Aug 7, 2018

sms

nak hantar sms dekat umobile tak boleh.hantar dekat org boleh.ape masalah umobile ni??????dari semalam lagi.call pun jawapan yg sama suh restart hp.tak ada keputusan jalan penyelesaian

sms

kid Send email
 
Jul 31, 2018

VERY POOR INTERNET COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.
kid Send email
 
Jul 31, 2018

VERY POOR INTERNET & LINE COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage, especially INTERNET at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.

VERY POOR INTERNET & LINE COVERAGE

kid Send email
 
Jul 31, 2018

POOR LINE COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.

POOR LINE COVERAGE

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