Submit a Complaint



Consumer complaints and reviews about U-MOBILE

ainenna Send email
Jul 16, 2019

tiada liputan (taman mutiara mas)

hari ini line ada problem ke? .. langsung takde line ..signal NO SERVICE ...
Dragon12 Send email
Jul 10, 2019

4G 3G it’s just a fake show up ..

Damn useless signal ever.. when you turn your 4G no shit can work .. it will only show 4G but in reality it works as E .. to be honest Umobile is one of the reason for my stress ... ruining my daily life .. when I wanna access internet I gotta do it at midnight after 12am- 5am .. after that the line will be worse as usual .. I’m paying 99rm.. but it’s not worth it.. we gotta pull this company down .. swallowing costumers money but the service they provide sucks .. you can’t use YouTube , insta , WhatsApp .. gosh it will be worse when we play online games .. in the mid of ur game you will get reconnecting and few secs later you will be dead .. so Fckng stress of this line .. I already grouped friends of mine who are not satisfied with umobile service .. we are gonna lodge police report.. We must do something or not they will keep swallowing our money and provide us services like their head
Mohd hafiq Send email
Jul 3, 2019

Abah kau isap bong

Line lembab nak mampos kat ulu tiram nii. Apa bnda kau buat ? Smua dang je. Areyy. Puihhh. Duit nakk. Line siput. Puihhh.
LLSY Send email
Jul 2, 2019

No connection to GPS (GX50)

I have signed up a package GX50 since February 2019. This package everything is fine, but very disappointed about the line unable connect to GPS. Every time when I access to WAZE, the GPS is fail to connect. It make me frustrated. Please take a action immediately.
LLSY Send email
Jul 2, 2019

Unable connect to GPS

I have signed up GX50 since February 2019.
This package everything is fine, but connection to GPS is worse. Every time I access the Waze, I can't connect to GPS. So what is the useful for Waze? Please improve your connection line to GPS.
Abilaash Send email
Jun 17, 2019

Internet too slow in negeri sembilan

I thought u mobile is the best than the others but it's fake.Plans are really great but the ping is too slow.If u doesn't take any action,the people started to change to other sim.I hope u will take action as soon as possible.
Madmaxxxx Send email
Jun 12, 2019

Liputan 4g yang lemah dalam rumah

Bila menggunakan internet dalam rumah liputan 4g tiada. Sebelum ni tiada masalah. Bermula 9/6/19-12/6/19 masalah belum diatasi. Di alamat 1949 taman indah jalan indah 7/6 tampin negeri sembilan. Aduan telah dibuat berulang kali
Hizzuan Send email
Jun 12, 2019

Line x dapat...

Line umobile Internet coverage amat lembab di area chikus telok Intan perak.. Kadang2 langsung
X de line dlm rumah..... Jgnkn 3g...E pon susah nk dpt....
Terpaksa pergi ke jln raya besar baru ada line..... Itu pon 3g....4g langsung x dpt....
Mintak tolong sangat..... Upgrade line coverage di kawasan tersebut
Blackdinz Send email
May 22, 2019

Line slow di kawasan baru

Saya baru berpindah di kg orang asli pengkalan treh berharap umobile dapat menguat kan liputan rangkaian di kawasan ini..kerana sy berpuas hati dgn perkhidmatan umobile dan saya tidak mahu bertukar kepada perkhidmatan telco yg lain..dan saya berharap agar umobile dapat meluaskan lagi liputan rangkaian ke setiap tempat seperti kawasan pendalaman..tq
Zaiful Send email
May 18, 2019

Line teruk sangat

Minta maaf nk bertanya ni.. kenapa Line Umobile makin teruk.. Sya dlu pakai Line Digi Celcom tp xde liputan di sini.. guna Maxis terlalu teruk Line jdi 1 bar coverage E.. so hanya Umobile yg bjaya menembusi area sini..sudah 2taun Sya mngunakan Umobile.. tp malang nya sekarang Line Umobile sama ngn Line Maxis yg Sya pnah gunakan dlu.. minta perhatian tolong la kembali kn semula Line Umobile yg pernah Sya guna kan selama 2taun ni.. hope sgt2 Sb xde telco lain yg mampu support Sya di sini.. selamat berpuasa.. assalammualaikum
Monkeymagic Send email
Mar 30, 2019

Line u mobile slow mcm taiikkkk

Plez la umobile upgrade sikit.. line slow gila nk mamposss tau x.. nk update psal keje pun susah.. jgn tau nk untung jerr tapi sistem kualiti JAHANAMMMM...dlu kemain laju lgi tpi skrg makin lama makin JAHANAMMM.. nk bankrup dh ke..tau la bnyk saingan..up la lgi korang punya sistem kasi ok bkn makin jdi SAMPAAHHH makin buat org menyampah..tngh2 bandar naik 1 atau 2 bar je kdg2 xde line lgsg..ingt ni zaman batu ke ape..naik 3G 4G tpi line mcm TAIIIKKK..

Syaza Syamimi Send email
Mar 27, 2019

line slow at my area


Lately, the internet coverage was very slow at Nilai, Negeri Sembilan. At some time, there had no service that difficult to us to even call. This issues i have been mentioned before at the center U-mobile but they say the same thing that your Simcard is broken. This answer is not relevant at all because all my friends that a user of U-Mobile having the same thing like me. So, I hope that U-Mobile can solve this problem properly and I hope that this problem will get to fix as soon as possible. Thank you.
Putrasha Send email
Mar 7, 2019

Umobile macam bodoh

Mak bapak kau isap bong , kalau macam niee , ramai2 Tukar Sim Laen
Eykin Razman Send email
Jan 13, 2019

Coverage & Internet Connection

Lenggeng, Negeri Sembilan area got problem with internet connection about 3-4days. Please solve this problem immediately. Thanks for your cooperation.
Eykin Razman Send email
Jan 13, 2019

Coverage and internet connection

Lenggeng, Negeri Sembilan area got problem with internet connection about 3-4 days. Why this happen? Please solve this problem immediately. Tq
mazlina Send email
Dec 23, 2018

Line very slow

Tolong tingkatkan coverage 4g di permatang tok brain penaga pulau pinang..line selalu hilang..
OiiHoii88 Send email
Dec 4, 2018

Internet umobile mcm cibai

Tolong update sikit jgn sibuk promo sana sini plan baru tapi line mcm siput babi bawah 1mbps
OiiHoii88 Send email
Dec 4, 2018

U mobile

Tolong La umobile jgn buat promo sana sini kalau internet bawah 1mbps,ping tinggi kejadah apa promo unlimited sana sini,xpayah tambah plan,update line dulu bru sibuk tambah plain lain Hanat betul,mak ayah tak ajar ke jgn menipu
Isaacsamish Send email
Nov 13, 2018

Slow internet line

I'm using samsung note 8 with P99 package. As promise they promo their unlimited internet data with full speed. But actually I only get internet line which I presume that the snail much faster then your line.

Just use for a month and feel cheated with this company in term of the internet line and the bill amount. During register they request for advance RM 99 and they told me that I don't need to pay for the next month bill. But just received the bill and the charges of RM 153. Deduct RM 99 I had to pay 50++ together with the tax.

I had confirmed with the pic before I sign of with them that I will not need to pay anything for the next month but all bullshit.

I hope the government can take action on this and maybe should close this u-mobile company for the bad service and cheat consumes

Slow internet line

Putra Send email
Nov 13, 2018

Line sampah

Apa kata tutup je cawagan. Aku dh complain dri ary tuh. Tapi sama je. Tak ambk tndakan ke ? Mcm tak ambk tahu je. Rugi duit aku je pkai umobile ni . Sampah😢
Putra Send email
Nov 13, 2018

Line sampah

Line sampah . Lembab nak mampos . Tutup lah umobile . Sakit kn hati je .
dxhlix Send email
Nov 7, 2018


I just changed from maxis to umobile cuz the plan internet was really good but im dissapointed when the internet so slow and worst at night.
eina Send email
Oct 31, 2018

share kredit

saya share kredit sudah 5 hari belum masuk kenapa?kredit dah tolak caj pun dah tolak.
eina Send email
Oct 31, 2018

share kredit

saya share kredit dah 5 hari belum masuk,hairan dengan umobile kredit dah tolak caj pun dah tolak,kenapa eh?
கனியன் Send email
Oct 30, 2018

Worst speed

Umobile data speed getting worst. When comes nigth totally cannot browse internet at all. We are paying every month for such speed yet Internet speed not under good speed. Hopefully upgrade to establish stage thus we can use without beinng any interruption line.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username