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U-MOBILE

Malaysia

Consumer complaints and reviews about U-MOBILE

Yusoff Send email
 
Aug 22, 2018

Internet data too slow

Line internet slow sangat especially around town area, might be congested due to lot of users, if this happen for long period of time we should consider to change another telco, please fix this ASAP. Thank you.
Shiryn Goh Send email
 
Aug 19, 2018

cancelling the service of sending billing letter to my house

I would like to cancel the service of sending billing letter to my house. BUT the worker at the booth told me to do the cancellation in the center. When I reached the U-mobile center, they told me to call to cancel the service! It has charged me for many months in my bill!
I want to complain about the unprofessional service and please help to cancel the letter sending service.
Hope that can settle this ASAP.
Farid007 Send email
 
Aug 17, 2018

LINE MACAM SIPUT SEDUT

Line terlalu slow test speed pakai apps okla speed 0.5 ..kejadah slow nak mampos.. Tolong lah perbaiki line terus sangat area taman universiti Johor ni.. P99 tau pakej aku amek bayar mahal tapi budak2 topup RM3 LAGI LAGU DARI AKU YANG PAKAI BILL!!!!!!!!!!!!
eiinn_ Send email
 
Aug 15, 2018

Line is getting slow

My line is really slow for the last 2 months after I replaced my sim card. Can U Mobile centre please fix this problem as soon as possible? I really need my internet to search for informations. Thank you.
izwanfazly Send email
 
Aug 14, 2018

Coverage complaint

Please improve Umobile coverage at Baiduri, Astana Alam 2, Puncak Alam, Selangor. It is very worse here..
izwanfazly Send email
 
Aug 14, 2018

Coverage complaint

Pls improve the Umobile coverage at Baiduri, Astana Alam 2, Puncak Alam, Selangor. Its very worse..
rosni Send email
 
Aug 13, 2018

UMOBILE PANGGILAN KECEMASAN SAHAJA

TIADA RANGKAIAN DAH 2 MINGGU. CALL, SMS, DAN INTERNET PUN TAK BOLEH. HARAP DAPAT MAKLUMBALAS DARIPADA PIHAK UMOBILE SECEPATNYA YANG MUNGKIN.
Luqman Hatim Send email
 
Aug 11, 2018

Line Internet Slow

Sekitar kawasan Jalan 2/2 & Jalan 2/3, Taman Melewar, 86400, Parit Raja, Johor. Line di sini sangat slow apabila berada di dalam shoplot. Mohon Umobile ambil tindakan segera kerana kawasan perumahan pelajar yang ramai. Terima Kasih atas tindakan segara tuan.
aiena Send email
 
Aug 9, 2018

Network to slow

Hi, sy dh menggunakan umobile lebih dr 5 tahun, sy ingin memohon pihak tuan untuk memperbaiki service umobile di kawasan industri taman tasik jaya..sangat teruk..tolong perbaikinya..
fauziyana Send email
 
Aug 7, 2018

sms

nak hantar sms dekat umobile tak boleh.hantar dekat org boleh.ape masalah umobile ni??????dari semalam lagi.call pun jawapan yg sama suh restart hp.tak ada keputusan jalan penyelesaian

sms

kid Send email
 
Jul 31, 2018

VERY POOR INTERNET COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.
kid Send email
 
Jul 31, 2018

VERY POOR INTERNET & LINE COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage, especially INTERNET at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.

VERY POOR INTERNET & LINE COVERAGE

kid Send email
 
Jul 31, 2018

POOR LINE COVERAGE

I would like to lodge a complaint regarding UMobile's poor line coverage at Shah Alam residential area around Seksyen 27 (Aroma Tropika). Last time when UMobile joined with Maxis, the coverage was good. But ever since detached from Maxis being independent, the coverage has become so bad at Sek 27/38, Sek 27/39, Sek 27/40, Sek 27/41 and Sek 27/42. Please improve and set a stronger coverage here! This is Klang Valley area and the coverage has to be impressive! Thanks.

POOR LINE COVERAGE

keropoklekor Send email
 
Jul 31, 2018

Liputan umobile di Presint 14 Putrajaya terlalu perlahan.

Liputan umobile di Presint 14 Putrajaya terlalu perlahan. Diminta jasa baik untuk menambah baik dan membaiki liputan tersebut.
keropoklekor Send email
 
Jul 31, 2018

Liputan umobile di Presint 14 Putrajaya terlalu perlahan.

Liputan umobile di Presint 14 Putrajaya terlalu perlahan. Diminta menambah/menguatkan lagi liputan umobile di Presint 14 Putrajaya. Sekian Terima Kasih
kelana putra Send email
 
Jul 26, 2018

aduan talian umobile

Beberapa hari dlm minggu ini, saya mengalami gangguan line telefon, aplikasi internet drp umobile. langsung x dapat digunakan. cas berjalan seperti biasa. masalah saya sekarang, saya memeang bekerja dengan menggunakan media tersebut. please. dalam fikiran saya dah terbayang utk menukar telco lain. umobile semakin teruk. serius
khairiani Send email
 
Jul 25, 2018

u mobile no coverage

sy telah menggunakan servis u mobile lebih dr 3 tahun
sejak 2 minggu ni,saya menghadapi kesukaran untuk menerima wasap dan melayari internet dgn menggunakan hp.
data line terlalu teruk.apabila berada di dalam bangunan pejabat,data langsung x de.segala wasap akan hanging sehinggala sy terpaksa keluar dr bangunan office untuk mendapatkan reception.
sila ambil tindakan segera utk mengembalikan coverage kepada sediakala..bill tetap akan caj yg sama walaupun data xdpt digunakan.
khairiani Send email
 
Jul 25, 2018

u mobile no coverage

saya pengguna u mobile sdh lebih dr 3 tahun.sebelum ni tiada masalah langsung dgn coverage.
but sejak 2 weeks ni,line u mobile terlalu bermasalah.apabila berada di dalam bangunan,mmg x der coverage..segala wassap akan hanging.terpaksa keluar dr bangunan office untuk dpt reception.
sebelum ini x pernah hadapi masalah ni.
sila beri penjelasan.
aremidlench1083 Send email
 
Jul 22, 2018

Very bad network

Im very sad with umobile network now.. I switch line from another telco to UMOBILE.. And then i look at their promotion is so good.. I switch again from prepaid to postpaid 28..and then i see the promotion better than what i use now.. So from postpaid28 i switch to postpaid99 with a highspeed internet.. Im very disappointed with this telco because i paybill every month with rm99 and i get this ### network.. When i call services centre they inform me line was update right now.. In 1 month how many times u udgrade your network??? I think umobile must stop their ### promotion and upgrade your network first.. Always make users angry with this problem.. This is last day i will use your network, tomorrow i'll change to the better network.. sorry and goodbye..
Manogar Send email
 
Jul 11, 2018

POOR SERVICE

The customer service was poor and unexpected. On 2017 was used P38 plan and due to business purpose the plan was changed to P99 (online) from April'18 till June'18. Several complaint was made on slow internet and no remedy works was taken! The customer service informed that to downgrade need to go to branch. Therefore wnt to Kuantan branch on 11/6/18 and paid RM212.00 and informed that the additional RM102.00 will be deduct on next 2 to 3 month later. Shocked received and sms 8/7/18 that need to pay RM102.25! Went again to the kuantan branch and do not they missed place the form was signed. Again signed and informed clearly that the plan changed to P38 as my earlier plan. Today 11/7/18 received sms that using P68 plan! What is this? Are the staff think Im too free to travel 38KM just change the plan? The attitude and listening to customer complain was very poor and unexpected this type of service provider. Paid advance RM102.00 for the line not used and consuming my petrol make a 3 trips! Who want to pay for my expenses for the simple work to be settle in early stage. Again need to travel to do the stupidly work! Deeply regret dealing with Umobile.
Kak yong Send email
 
Jul 8, 2018

No network coverage

Dah dua minggu line tiada. Takboleh call, tak boleh sms. After this, pakat pengguna u mobile tukar telco lain lahh.. Susah nak buat kerja la wey. Upgrade tak de.
asd Send email
 
Jul 4, 2018

internet speed and Giant Bukit Tinggi

ya umobile become very suck right now, by the way in bukit tinggi giant, the dealer who call henry ch'ng is rude, that is the fact, i was his excolleague, and umobile system doesnt have any improve in this 4 years. Their 4g speed slower than 3g speed compare to others countries.
But if anyone still want to sign Umobile internet plan in Giant Bukit Tinggi, please think twice, because Henry is irreposibile, any accident occured confirm he will say not his problem.
junyimah Send email
 
Jul 4, 2018

Slow internet

Internet speed is 10K/s in the afternoon. Unable to load anything.
junyimah Send email
 
Jul 4, 2018

Slow internet

Internet speed is 10K/s in the afternoon. Nothing is able to load.
HARISHNI Send email
 
Jun 28, 2018

RUDE SERVICE / DEALER

If want to terminate plan also need to bring parents when I'm already 19 , if ask u got any other option talk back rudely , speak English also cannot understand , don't know how people tolerating them .AS I know a good customer service is when you explain why and how to proceed with the process but I guess customer service from IOI Mall Kulaijaya 81000 have a poor service with wrong people taken to the job

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