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South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

Ash Send email
May 20, 2014

Boksburg uif department clueless and unhelpful

We have submitted my UIF forms to the Boksburg department in January and were told that everything had been submitted, we didn't know we needed to receive a receipt of submission. After several revisits and 4 months later I have received no payment and we have been told that I get paid sufficiently and therefore they cannot process my forms. What crap is this? Sounds like fraud. Awaiting feedback .... But not expecting much back. We pay our taxes and uif every month and this is the treatment and result!
hennie Send email
May 20, 2014

No payments

After loosing my job I went to the UIF offices in Vereeniging,I waited in line for two and a half days.They submitted my forms and asked for my previous employers UI-19 forms.They received it in Febraury and haven't esubmitted it till today its been 4 months.Ive been going there twice a month with no success.Ive laid complaints numerous times.They just dont care
candice.debeer Send email
May 9, 2014


Although i submitted all my forms on time i have now been back at work for over a moneh and have still not received a single UIF payment for my maternity leave.
The 6 month cut-off is approaching and i am going to be in a situation where i am unable to claim these funds at all soon.
I dont know what to do or who to call as all avenues that i have explored have been unsuccessful.
We depend greatly on receiving those funds.

Hopeless, please help.
nikiwe Send email
May 6, 2014


Department of Labour
Complaint description I SUBMITTED my documents for UIF Maternity at Department of Labour Alberton on the 06/03/2014 was advised to follow up after 28 days which I did but I got no feedback till I returned to work in 22 April 2014. my debts are in arrears I need that money to pay them as I will only get paid month end of May. This money is meant to look after me and the baby while I’m at home with no salary.Solution description I want them to give me my money. I have been paying that money and its rightfully mine!!. Regards
brendaramouthar Send email
May 2, 2014

Maternity benefits

Because of the laws of our wonderful country, Being on maternity leave means I only get 50% of my salary and the other half I have to apply and sign for maternity unemployment benefits. I was 38 weeks pregnant and had to go join a queue to apply, only then to be told they cant do it now because they might loose my forms and i must come back next week... the ffg monday i had my baby so my husband had to go join the queue again to do my application. He did and after confirming everything was okay I got a form stating i must come back on the 28th April(which was a public holiday!!) to sign. I had to leave my 6week baby with a friend, went to the dept offices, stood in the queue for , wait for it , from 08h00 to 15h30, yes for 7.5 hours, i cant believe it myself, only then to be told its not processed and i must come back on the 14th May. What nonsense is this?? what do i do now to pay my debts and buy food for my baby. The officials in the dept office couldnt care less, as long as they getting paid at the end of the month, they couldnt bother about anyone else.
Being a civil servant myself its very dissappointing
vmava Send email
Apr 26, 2014

Unpaid UIF for Maternity

I'm a mom of a 6wks & a 4 yrs old, & I'm on maternity leave since the 20th of February 2014. I've been waiting for the letter of confirmation from the department since then, when I went there for enquiries they told me I should wait for at least 8 weeks from the day I submitted my forms. Why is the waiting period is this long? When ever I call the number (041 506 5000) which they gave to me for enquiries, there's no one answering the phone. Now that the baby is born & I don't have a nanny yet, I can't keep on driving to the dept of labour with the baby for enquiries. My most concern is that I'm financially broke, I can't even pay my depts. I think all this & the way department of labour is handling this matter is not right & it's definately not fair...
vmava Send email
Apr 25, 2014

Unpaid UIF for Maternity

I'm a mom of a 6 weeks + a 4 years old, & I have not receive my UIF money yet only because I'm still waiting on the letter they told me that I will receive within 8 weeks from the day I went to submit my forms... My maternity leave started on the 20th of February 2014. When ever I call the number (0415065113) they gave me for enquiries, nobody's picking the phone up & I can't keep on driving over to the department for enquiries with a 6 wks old... My most concern is that I'm broke financially & I can't even pay my debts, it's really stressing... I don't even understand why the waiting period is too long, it doesn't make sense because we really need this money & our employers do not wait to deduct this money each & every month from our salaries... I think this is not fair...
Motshedisi Send email
Apr 10, 2014


I would like to raise my concerns regarding the department of labour in Vereening - firstly the staff are extremely rude, from the security guards to the helpdesk agent who i unfortunately always get through to - he never even mentions his name, and secondly i have been sent from pillar to post regarding my maternity UIF and i have not received a cent of the money that by the way i have been contributing monthly - nobody ever has an answer for any of my questions

My forms keep getting misplaced, i have submitted them to the department three times already since December - with still no luck. What fraustrates me more is the fact that i need to keep calling 016 430 0000, using money i do not have. I was on unpaid maternity leave, could not keep up with any payments forcing me to return to work a month earlier.

I was told to call back in two weeks the last time i was there and when i did call Nicole Kisten back in two weeks so check if my application was approved, she told me i did not submit my forms, which i hand delivered to her and that i should resend them again.

This is getting annoying as it is money i do not have to keep calling and driving there, i have lost all hope of ever receving the money and catching up with payments, my credit record stinks thanks to their staffs incompetency, not forgetting how we constantly have to endure their rudeness, quiet frankly im appauled by their attitudes - i hope someone can SOMEDAY, ONE DAY soon do something to change the current situation at that department, its fraustrating to say the least
cindy01 Send email
Apr 8, 2014

They refuse to payout martinity benefits

Good day

My cleaning lady went on martinity leave in January 2014, we have submit all the forms to the office, and every month she wants to claim they been telling her they did not received any of my documents, its been send by email, which I have proof of that it was send. try to call them, but was given diffrent numbers to phone, I phone all the numbers, nobody is picking up the phone.

Can somebody please tell me what must we do, so she can get her money.

I feel very sorry because she got a small baby and nobody
lindy Send email
Mar 14, 2014



hlongwro Send email
Mar 7, 2014

Maternity UIF unpaid

I have applied for maternity leave on the 05 dec 2013 and was told to check the first payment on within 4 to 6weeks which I did and was told to bring the confirmation letter from my previous company which I did and it was on the 28 jan 2014 .I kept on calling them and they kept on telling me to give it a week or 2 till today I haven't received my first payment .when I call them again yesterday they told me to come today which I did and the woman who was helping me was very rude she didn't even bother to check my files or to check on the system she just told me to wait till month end even though its 3months already and she told me to leave because there is nothing that they could do.
Wanita Send email
Mar 4, 2014


One of our ladies who lost her job as the company went into liquidation went through to the Randburg Offices.

There she was informed other forms were outstanding.

Due to the fact that no one answered the phone in Randburg, we called the Roodepoort office and a lady by the name of Elmarie assisted us. After advising me of the forms needed in order to claim UIF I was given an email address together with a fax number. She confirm that she received all forms via email but unable to print as the printers were out of order.

Eventually sending the forms again on the 25th, they were not given to the name (Elmarie) market on the front covering letter. One can call 300 times a day, and only 5 times will they answer.

Today, 3rd March, she stated that she will have a look for the fax and call me back within 20 minutes (as she always says) - and then se doesn't. Try calling and the number eventually get disconnected.

We all contributed monthly towards the UIF and if we did not need our "returns" we would not have applied.

Thank you
phumzile Send email
Feb 20, 2014

Bed service from the Help Desk- Labour

On 19 February 2014, time 9:30 am at Department of Labour in NEWCASTLE. I have receive the bed service from MR NYANDENI he was working in the help desk.
I greet MR NYANDENI I tell him that I come for the first time to apply for the UIF, after that he go out about 5 minute without helping me or inform me that his coming back. I wait for him he cam back and ask me what I was saying. I told him again that is my first time to came to apply fore the UIF. He just look at me and after few minute he told me to go back to the line, to start a line again with no reason why have to go back to the line. I never get help in Help Desk I end up going home and I will never go back to that place. Department must put the employee who knows how to communicate and respect people in the HELP DESK. We are all equal no one is better.
From: Phumzile Maureen
LizGray49 Send email
Feb 18, 2014

Unfair overtime not compensated

I have been working for a Company called Omnia in Bryanston. I have almost 1000 hours overtime, week day, Saturday and Sunday time, which they refuse to look at and come to some sort of an agreement about. I need some advise on what to do. I have the normal standard contract, which does include overtime, but nothing has been stipulated, as to the overtime hours to be worked.
sekais Send email
Feb 15, 2014

Non payment of salaries

Advisor Progressive college has branches in Nelspruit Wit bank, Middle burg. the college has a high tendency of not paying the workers, the workers are paid half salary most of the time, than salary owed to workers accumulates each month. Employees are given fixed term contracts, when your contract is about to expire or expires and you are owed salary balances the employee is not paid instead your contract is not renewed, and you are replaced, with a new employee and the process continues again. This process has been going on for 7 years. Some report the matter to the department of labour, some times they get their money sometimes not. Surely this is human exploitation and should not be allowed in the new south africa. The relevant department surely must investigates the matter and enforce the labor law that govern non payment. If you report the matter to the wit bank labor office it takes long for the matter to be resolved, as such workers from this college are discourage from reporting their cases
Glynnis Send email
Jan 23, 2014



My complaint concerns incompetency of the staff at the Department of Labour in Randburg, Johannesburg. I am a single mother of two (ages: 18 months; and 7 weeks).

Firstly, I don't have the money to drive back and forth between this branch and the various institutions just to have the forms filled in according to the instructions received from the UIF officers.

Finally, after four trips to this department, my paperwork ( according to the young, well dressed gentleman (who sits at the corner cubicle), was correct and the forms were all accurate and ready for processing on 17th December 2013. He advised me to phone them on 011 781 8144 should there be any delay in my maternity benefits payout.

I first tried to contact this office on 09th December 2013 at least seven times, to no avail as NO ONE answered the phone! NO ONE!!!! I eventually spoke to Thomas from the Braamfontein branch who advised that my paperwork has not even been loaded onto the system yet.

I went to the Randburg branch on Friday, 10th January 2014 and personally spoke to Robert, the acting manager, who advised that the gentleman responsible to uploading the information onto their system was still on leave and would only return the following week. Robert advised that maternity benefits would only be paid out should I have enough credits but also felt that I would be eligble to receive this much needed payment.

yesterday and today( 23rd Jan 2014), two weeks later, I tried calling the above number yet again....Needless to say, there simply was no answer. Why was I not even surprised!? I was forced to phone the Braamfontein branch again and a kind lady, Nonhlanhla, assisted me. She said the form 2.7 did not have my return date on it (the day I am supposed to return to work). she also tried to reach the Randburg branch answer once again!...

as is now stands, I don't have money to buy any food, nor do I have money to pay my rent. I have not received any payments from the Department of Labour for December 2013 and January 2014 and am forced to rely on the generosity of others. I am unable to pay any of my debtors due to the incompetency of the staff working at the Department of Labour in Randburg who are incapable of a) phoning or emailing me concerning the lacking detail and b) answering a phone!

My landlady has been gracious enough to not kick me and my kids out on the street at the end of December 2013....what am I going to do now as I cannot afford to even make a phone call!?

Hoping to get some service very very soon!

Thank you.
HesterSmetryns Send email
Apr 19, 2013

DEPARTMENT OF LABOUR - Letter of Good Standing

We have submitted our Return of Earnings online long before due date, during March 2013. Our letter expired on 31st March 2013. We received our assessment and paid the amount due. On 4th April 2013 I fax a letter requesting the letter of good standing with proof of payment to the labour department. I tried for days to phone the call centre to verify that they have received my request. I have not been able to get through on the phone lines. Three days ago I found an e-mail address and send the request via email. Today I have been lucky and managed to speak to a lady in the call centre. She confirmed receiving the email but now I have to wait 5 working days for the letter of good standing. It takes 5 days to process. I need that letter urgently therefore we’ve completed the return of earnings and make the payment well in advance. Why do they have a direct fax line for these requests if they do not process the requests unless we phone? That request has been lying there for 2 weeks without anybody attending to it and now I still have to wait another 5 working days. The service is just unacceptable.
mlu Send email
Apr 9, 2013

workers treated bad,very bad

Hi i am a ex worker of a company called MIE company that is based in centurion at Jean ave.i have worked there for more than five years and was earning 5000. but white people who came after me were earning more than me on top i had to teach them work even december whites would get 13cheque us blacks would not get any.over those years that i have worked there i was never registerd as a permanent worker but white people who came after me were registerd permanent and payed more than me and we did not have a union to present us workers if u have a complain u can not complain,we worked over time and never got paid for it. we would start working 7oclock in the morning and nock of 6:30 afternoon and never got paid for it. i am saying this becouse the are coulegues of mine that ar still there who are afraid to talk about this and it's hurting me to see that the is still racicsm at our work places and they dont appreciate the extra effort even if u ask a half day they wouldd deductc from ur salary but when u work over time u dont get paid. please guys can some one take action for the sake of our brothers and sisters and what is worse it's registerd as BEE but black people are treated as pigs i so hate that place our team leader was so rude in a way that sometimes u would wish u can just pack and go.plesase can any one act plesae. what hurts me more is that the company it's making money but they dont want to pay their workers people who have worked there for almost ten years are stil temps. we used to do credit checks for big companys absa,standard,unisa,wits,public works u name the companys they get all those tenders from gorvement departments just becouse they are registerd as BEE i dont even think the is a black partner please can u guys invistigate this company.
dikkwaad Send email
Jan 4, 2013

UIF not being Paid out

The people that work at the Department of Labour is Bellville are rude, unhelpful and shouldnt be dealing with people. I was sent home 3 times because they couldn't do their jobs right.

I do not know why money is being deducted for uif from MY SALARY when I can't claim for it.

I have sent in a complaint and no one bothered to reply. This is the service you get. TERRIBLE!
hermajesty Send email
Jun 13, 2012


Department of Labour
City Pretoria
Customer name Queen Chatikobo
Reason for using getclosure! No one is willing to help me at department of Labour!
Nature of complaint I am unhappy withe thee service I received
Complaint description i SUBMITTED my documents for UIF Maternity at Department of Labour Germiston on thee 7the of December 2011. I got no feedback till i returned to work in April 2012.
I then send an email to Labour Head Office in Pretoria and they said they could not help me because i seem to have a South African ID so they can not pay under a passport. They told me to go and sort the issue with Home Affairs of which i went to Germiston and they refused to help me saying i shoud go back to Labour and the guys at Labour should give me the ID Number since they said i had one. I have since sent them an e-mail and no one responded back. Iam not happy because why is it that they didn't pick that up when i was contributing and now that i would like to claim they make my life difficult? I have been registered for UIF and everything else using my passport. If they check their records theey will find out theat it has been a passport all along and i have worked for the current company for 3 years and i use my passport. So why is it now they don't want to pay me? why don't they want to give me my money? Its so unfair!!!!! Why are they talking about an ID when i use only my passport? Why are they doing that? The people i have been corresponding with from Labour are Mr Thomas and Killian Hansen.
Proposed solution I would like you to refund me in full
Solution description I want them to give me my money. I have been paying that money and its rightfully mine!!

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