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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

Sammy1234 Send email
 
Sep 20, 2017

UIF

I have been trying to make a claim for UIF for 8 months and still no luck. When you finally get through to customer services they offer no answers. No one returns your calls or emails and if you ask for a manager or to escalate the problem they cut you off! I need advise on how I can get case 10006317211 paid out as its wrong that we pay into a fund for so long and we are being offered such a shocking service.

Sam Glen
072 657 9027
Dcooper.dayne.cooper@gmail.com Send email
 
Sep 15, 2017

Uif

So on the 19th of July I applied for my Uif, after being there before and enquiring i knew exactly what I needed to bring. So I needed 2 ui19 forms and I submitted it the lady in the window said that's all and I need to wait 6-8 weeks... it's been 8 weeks and they are telling me that there are forms missing but it's fine I just need to wait 10 working days because the systems changed in July when I applied...
Makonco Send email
 
Sep 15, 2017

Uif

Good Day
I am Votile Makonco. Worked in Anglo platinum mines since 1987-2010 after termination of contract applied for uif benefits in east london they kept on giving me date for return until they informed me that 6 month had lapsed requested me to look for employment I want to claim. I then got employed on costraction and fate termination applied for uif which paid me 3500, was I not supposed to receive uif starting from 1987-2010 as uif has been deducted for all this years
Makonco Send email
 
Sep 15, 2017

Department of labour

Good Day
My name is Votile Makonco. I have worked for 23 years in the mines however I retired in 2010 and applied for uif in east london wherein they kept on giving me dates until they informed me that 6 month had expired and I can go and find employment to be able to claim. I got employed on contract and after termination made application for uif I was only paid 3100 in total. Does the uif not Liable to pay for all the years starting from 1987 to 2010 in which they have been deducting
Sindiswa2419 Send email
 
Sep 13, 2017

Uif application

On the 18 August 2017 I went to the department of labour to apply for my uif claim and the person who helped me said my application will be processed and I'm only short of 1 ui19 from another company that i worked bt did submit the other
.when I get to the cape town branch today(13sept2017) they say they don't see my other ui19 that I submitted and I must start from scratch to apply.my question is who didn't do their job and why are people being misleaded and made a fool of .this is wrong,I mean I'm not borrowing this money its mine its for the years I've worked my but off now I have to struggle to get it.please sort this out because its not fair.
Tessam Send email
 
Sep 13, 2017

UIF -Office Kempton Park

HI , I am a pregnant women who is at 38 weeks in pregnancy , so i am close to giving birth. i went to Department of Labour Kemptone park to submitt my UIF forms. Security directs me to sit in the queue which is very long lines .all over the walls is there posters stating the Pregnant women should get priority at the office , we are at our last trimester when we coming to submit forms.i approach the security about the posters on the walls and why they are not applying the rules. but he insisted that i need to join the queue like the other people.
i had to fight for my rights in order not to stand in the queues , even the staff were not concerned about the pregnant women.there was not more than 6 pregnant women in the office , but they are making us stand in long queues for hours .why is there posters on the walls if offices like kemptone park do not follow the rules.this is the only UIF office i have been to that does not follow the rules.i was getting pains in my stomach and back , thats why i had to fight with the staff at the office to assist me .this is not fair that we are treated this way. its our own Black people that does not give us the respect we need.this is not right that as a women i must beg for respect .and this is the rule of department of labour offices , why must we force the rules to be applied ..i cant believe that this is the treatment we get from our own people .

I Would you to please address this issue as pregnant women need to be treated fairly
i would like your feedback
Bianca13 Send email
 
Sep 6, 2017

uif maternity

Hi

I claimed for my uif maternity directly from the Randfontein offices on the March 2017. My baby was born on Feb 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Now they say that there is something wrong with the paper work and I need to go in ONCE again, I can NOT keep taking days of work to stand there with no assistance and keep handing in and submitting the same things over and over again and everytime I phone I get a different story??
Bianca13 Send email
 
Sep 6, 2017

UIF Maternity

Hi

I claimed for my uif maternity directly from the Randfontein offices on the March 2017. My baby was born on Feb 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Now they say that there is something wrong with the paper work and I need to go in ONCE again, I can NOT keep taking days of work to stand there with no assistance and keep handing in and submitting the same things over and over again and everytime I phone I get a different story??

olivierbianca4@gmail.com
nombulelo127% Send email
 
Sep 6, 2017

UIF for The late

Please assist in this complain, My father passed on in 2014 and my mother applied for for his UIF in 2015 due to illness, the application was declined but she filled for appeal and they asked for letter from the hospitals during that period she would go once a month to check and obviously they would tell her to check the following month until this year April where she passed on, I tried following the matter but I was told we need a minor to apply hence I’m over that my question is, is that unfair since she was being assisted by different consultants and was told different stories since 2015 to 2017 March and this cannot be paid after so much time she’s been there only now that she’s passed

Can I be assisted on this matter please and have a closure, as I feel my father has worked so much years for him to be not recognised, as I said she has submitted everything from a letter from work, hospital confirmation letters and all they asked for

Your help will be highly appreciated, Thank you
My email nombulelo127@gmail.com
Moutie Send email
 
Sep 6, 2017

Siyaya Status - Not Approved/Refused

I CONTRIBUTE FOR 9 YEARS UIF, I SUBMITTED MY DOCUMENTS AND THEN IT WAS DECLINED NOT APPROVED. NO REASON SUBMITTED. ocument History

ID Number Case No Process Name Modified date Status
6410155132082 30000150024 Application for Benefits 2017/09/05 Siyaya Status - Not Approved/Refused
6410155132082 30000150024 Application for Benefits 2017/09/05 Completed by Assessor
6410155132082 30000150024 Application for Benefits 2017/09/05 Sent to Assessor
6410155132082 30000150024 Application for Benefits 2017/09/05 Completed application
6410155132082 30000150024 Application for Benefits 2017/09/05 Submission from UFiling
6410155132082 30000150024 Application for Benefits 2017/09/05 Received from Ufiling
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Sent to Paymaster
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Completed Continuation
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Received from Ufiling
6410155132082 10006825859 Application for Benefits 2017/07/31 Sent to Assessor
Copyright © 2017 UIF uFiling
Noxolo Send email
 
Sep 5, 2017

UIF Claim

Hi

I would like to know if do people at department of labour work if so what are they being paid of cause I as me applied for my maternity uif money by end of june 2017 and now its September i haven't recieved any money from them they keep on telling me to come back after two weeks my forms are not yet updated if they are being paid by our money you must tell us so that we can stop claiming and let them starve as they make us be with our money
Christina123 Send email
 
Sep 5, 2017

UIF Maternity claim

Hi

I claimed for my uif maternity directly from the roodepoort offices on the 13 July 2017. My baby was born on 26 June 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Email chrissydutoit@gmail.com
Pearlmpho Send email
 
Sep 5, 2017

Uif unemployment fund

Hi
All I want to know how do they calculate the uif fund. Cos I was working for 2 and half year earning R5750 as my basic plus comm. What I know uif fund deducted from basic, I went and apply.everything was done come payment ma first payment was R2900 second payment was R262.02 my question now is how possible is that for me to receive R262.02 for my second payment. For 2and half year working.
Can i get help on this.
0766944867
Aabida Send email
 
Aug 31, 2017

Maternity UIF

Hi

I submitted my claim for UIF in February 2017, my son is now 8 months old. After having to resubmit and run around 3 times to the labour department offices, I have been calling them each month. Every time I call, I am told that the money will be paid into my account in the next 10 days. The service consultants are never available when I try following up, they are all unavailable by name. I really dont think that it is fair, I have always and still am paying UIF from my salary each month, but now when I am suppose to benefit from it, I cant.
I really hope and pray that this makes a difference, I cant afford to just overlook and lose out on this money. The money is due to me. Please help somebody!!!!

Thanks
Aabida
(0824912956)
Aabida Send email
 
Aug 31, 2017

Maternity UIF

Hi

I have submitted my Maternity UIF claim in February 2017, my son is already 8 months old. I was asked to go in 3 times to resubmit paperwork in a matter of 2 months. Every time I contact the Department of Labour I am told that the money will be paid within the next 10 days. I can never get through to the same service provider as they always not available. I don't think it is fair that I have been and still am paying UIF every month from my salary but when I need to benefit from it, I cant. I really hope this makes a difference, I really dont want to lose out on this money which is due to me. Please help!!!

Thanks
Aabida (0824912956)
annatjiec Send email
 
Aug 29, 2017

Maternity UIF

Hi,

I still have not received any UIF and my daughter is now almost 2 years. I have made use of a 3rd party to assist with the claim. I received a message that the doc's has been submitted. After a few months, I queried again. I was told that some of my doc's was not submitted, which was submitted once again. I received a sms stating there is an appeal????? since then, not a word. I have contacted the Labour Department and was told that they cannot pick my details up - they can't tell me where I was registered? I am not able to track my UIF claim that I have put in. The money is due to us and why are we struggling to get OUR money? I have spent so much money on phoning, being put on hold? Where does this leave us? Is there someone out there who can actually help us in order to get our money? It is frustrating........there were references that we could use should we have queries but to no avail......
ayanda s Send email
 
Aug 29, 2017

martenity payment

I have applied for maternity leave payment I was told everything is complete this was done in may im still waiting this was at Maponya mall my email is ayandasilva1105@gmail.com
Mokopu Send email
 
Aug 25, 2017

maternity uif payment

I have applied for uif maternity payment since the 01/06/2017 in Randburg and even now I have not received any payment even after I was told that all my paperwork was submitted and the money should be deposited in my bank account within 10 days. It has been a terrible 3 months of waiting. Please assist


Kind regards
Anna (076 3444 516)
Nicolene Grobbelaar Send email
 
Aug 22, 2017

UIF Application

I've been retrenched from CANSA and need to claim UIF. With my application visit I was inform to submit my previous work's (Elcon Rental) UI19 as well. I went back the following day with it. The Consultant told me that there is another UI19 outstanding for Elcon Civil. I explained to him that Elcon Civil became insolvent when I worked there and everyone was moved to Elcon Rental. The owner died and both Civil and Rental are closed now. The Consultant said that he understands and that he will write a motivation for Head Office for approval. With my 3rd, 4th and 5th visit to Department of Labour, Port Shepstone I had to explain the same story every time to a different person, just to hear they will write a motivation to Head Office for approval. I worked for Elcon Civil and Rental four years ago. I don't understand what does it have to do with the UIF I need to claim now because of retrenchment from CANSA. PLEASE HELP!!

REGARDS

NICOLENE GROBBELAAR
079 934 7328
IMosala Send email
 
Aug 21, 2017

Dismissed Claim

Good day

I am Galeboe Isaac Mosala and working at department of justice and cd, the Claim of My late father was refused due to delay by the Employer to Complete all the necessary documents and submit them in time. My father worked for so may years in South African Express Airways in Bloemfontein. Apparently the documents were submitted after some time and that's the reason why the claim was refused. My mother does not even get the monthly salary like any wife that her husband has passed on. I will like to know what steps to follow if she wants to Re- submit the claim. this is really frustrating her as it was not her fault to submit the documents in time for processing but it was the Employers fault. Please treat this as a matter of urgency as she needs to know what steps to follow to re open the claim and claim again. hope I will be hearing from the relevant party soon in order to address the situation fairly.

Your speedy recovery in this matter will be highly appreciated.
matlhogonolo Send email
 
Aug 18, 2017

exploitation

I earn 2000 a month where I'm working and I'm working as a receptionist, am I being under payed or what?

regard:

North West
matlhogonolo Send email
 
Aug 18, 2017

not registered with the department of labour

I have been working for this company as a receptionist since 2nd of May 2017 until currently, how long should an employee wait to actually be registered?
ZAMA Send email
 
Aug 17, 2017

NON PAYMENT OF UIF

I applied for UIF benefits online (ufiling) since 09-05-2017 but I have not received any funds since then. I even went to the Somerset West office where they told me I have done everything correctly online. I'm really in need of the funds as I am currently unemployed. My case number is 10006630599 and my ID number is 8501016339086.

Please help.
Mpumy Send email
 
Aug 17, 2017

Non payment of maternity benefits

I applied for my maternity benefits on the 09th February 2017,after 35 working days there was still no response and when I called I was assisted by Jusleth who told me I'm registered under two companies on the same date of employment.She went on to further say they require a letter a letter from the company I denied working for which is Ester Lauder company whereas I'm employed by IChoices since from the 07th October 2015.

I did receive that required letter and faxed it through to fax that I was given by Jusleth.Since then when I call its either when I call I'm being told that the systems are offline.

I called in on the 05th July 2017 and spoke to George as he told me Jusleth was busy on another line.George assured me that they received the letter I faxed through and will forward the query to his supervisor as the case is long post dated and the supervisor will call me bfore COB that day,To my greatest surprise no one called and I called in again today and spoke to Jusleth who rudely told me that they are offline and that I should send their supervisor an email which I blatantly refused .

Do these people know what they are doing there or not,because I have debts to pay as I had no form of income .

Someone here is incompetent and I need to be assisted as soon as possible.

Regards
Sarah
073 300 2478
ZAMA Send email
 
Aug 16, 2017

STILL WAITING FOR UIF

I applied for UIF benefits online(ufiling) since 09 June 2017 but have not received any funds since then. I even went to the Somerset West office and they told me I've done everything correctly online but I'm still waiting.

My reference number is 10006630599 and my ID number is 8501016339086.

They now don't respond to my emails.

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