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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

[email protected] Send email
 
Jun 21, 2019

Unable to submit UIF contributions

Since the dept of labour decided to 'upgrade' their website - it is impossible to submit our contributions. First we were locked/blocked out of the site - and then after literally days of trying to get anyone to answer a phone call - we got a new password. (The average time before your call maybe will be answered is 50min -1h30 - whereafter the line simply cuts out)
And now we still cannot submit our contributions as all employee information is completely incorrect. Workers who resigned,left or died years back now all of a sudden appear on our list - and it is simply impossible to rectify this. The site also says that contributions were not paid for some employees -while I sit with the proof of payment in front of me!!!
I am helpless to to my payments without the help of this department - and they do not answer there phones. And if - after hours of wasting time to get hold of them - you get lucky - and somebody answers they are extremely rude or pretend that they cannot hear you and then they just cut your call.
O yes- and every day there is a period of time where they simply "do not take calls"(on 0860 345 464) Like today- from 9h15 - 10h15.
We have send endless e-mails to the contact center - nobody bothers to contact you - or answer you.
Is anyone out there listening??? We are trying to do the right thing - obey the law - like we have always done - with no problem. Until you decided to upgrade your website.
Console khoza Send email
 
Jun 19, 2019

2nd uif payment not receieved

I am Console sbusiso Khoza, id 8709166309086, cell 0839597333, i have received my 1st payment on the 3rd may 2019, and was told to come back to sign for my 2nd payment on the 3rd june 2019, which i did, but upto this day the 19th june i havent recieved my payout, i dont understand what could be the problem?

Regards
Console khoza Send email
 
Jun 19, 2019

Delayed 2nd payout

I am Console Sbusiso Khoza, id 8709166309086, cellphone 0839597333 i recieved my 1st uif payment on the 3rd of may 2019 and was told to come back to claim 2nd payment on the 3rd of june 2019 with i did. Upto this day on the 19th june 2019 i have not received my payment, i dont understand what could be the problem.
abrahams Send email
 
May 22, 2019

payment of my compensation fund claim

hi , I submitted a claim way back in 1995. I submitted the necessary documents . Last year a Mr. I, Makoka with telephone nr:012 319 9199 send me a letter informing me that they want to finalized the claim matter. with Ref: nr:94/2843819.Compensation fund don't answer their phones, My number is 0842789634.Port Elizabeth Department of Labour - Miss,Zakona (041 506 5000) also contacted him. He does not answer the phone. Is their somebody that can help?
Lerato Sekgabi Send email
 
May 16, 2019

Maternity Leave UIF

Hi my name is Lerato Kate Sekgabi ID no 890502 0983 088,I was on maternity leave frm October to march 2017 when I went to apply for my uif in January 2018 I was told to go and fetch my ui 19 frm my previous employer but I struggled a lot to get it.I was helped by the Department of labour in Hammaskraal to get that ui 19,but it was already late then they told me that my application failed so I have to do appeal nd I did that on the 18 the of June 2018.Then I was told to come back after 3 months nd I did that,but still I have not received my money yet.I really hope that I could get ur help I worked at Bela Bela Pep Store in 2014 nd at Genesis in 2016 nd 2017.Please help me my contact number 0763780529,0616706499 nd 0661640023 My email address is [email protected]

Maternity Leave UIF

[email protected] Send email
 
May 14, 2019

Funds not recieved

I have already lost two days trying to get hold of the call center, sent numerous emails to all the listed support addresses, all returned..

No call agents answering.



---------- Forwarded message ---------
From: Dineo Queen Mosoetsa <[email protected]>
Date: Wed, 01 May 2019, 5:03 PM
Subject:
To: <[email protected]>

Good day,

On the 31st of February I submitted my UIF application forms and all the supporting documents, I received one payment on the 1st of March and I was told from then on they will continue paying the funds into my account, I called numerous times to find out if I needed to go to the offices to sign for anything and I was told no I don't need to go there I just need to wait for a call from the department of labor, till now I'm still waiting for a call and for the payment.

Hope to get some assistance.

0813550666
[email protected] Send email
 
May 14, 2019

Funds not recieved

Please may I have assistance as I have sent the below email and no response

From: Dineo Queen Mosoetsa <[email protected]>
Date: Wed, 01 May 2019, 5:03 PM
Subject:
To: <[email protected]>

Good day,

On the 31st of February I submitted my UIF application forms and all the supporting documents, I received one payment on the 1st of March and I was told from then on they will continue paying the funds into my account, I called numerous times to find out if I needed to go to the offices to sign for anything and I was told no I don't need to go there I just need to wait for a call from the department of labor, till now I'm still waiting for a call and for the payment.

Hope to get some assistance.

0813550666
corliabranders Send email
 
May 10, 2019

No support available for contibutions

I am an employer who paid my contributions diligently. After the website upgrade it is no more possible to pay the monthly contribution. I have paid via EFT, for 3 months in advance when the website was being upgraded, but that is not captured on my u-filing profile.

I have already lost two days trying to get hold of the call center, sent numerous emails to all the listed support addresses, all returned..

No call agents answering.

Corlia Branders

Tel 0824134085
lungilesimoesihle Send email
 
Apr 23, 2019

Maternity

Good day I've been struggling to get my Maternity pay out for 3 months now I submitted everything on the 4th of February and l was told to wait for 35days and I'll get the money 35 days went by I went back and they told me that the scanner didn't scan all my documents through and they scanned everything through again well we on the 23rd of April and I'm still waiting and no can give me answers please help!!!!!!!!!!!!!!!
thys Send email
 
Apr 9, 2019

NO SALARY AND UIF IS DEDUCTED BUT NOT PAID OVER TO U

OUR COMPANY PHODI CLINICS DEDUCT UIF FROM OUR SALERY AND DO NOT PAY IT OVER TO YOU.
FUTHER MORE THEY STILL DIDNT PAY OUR SALERY.WE ARE 60 EMPLOYEES THAT ARE AFFECTED
AND NOT ABLE TO PUT BREAD ON THE TABLE.
LizaH Send email
 
Mar 15, 2019

UIF PAYMENT

My mum is 78 year old that lost her job she been retrenched end December 2018 we been at UIF office Kempton Park to apply for UIF. We got a message that her application was rejected we took her back she was told everything is in order. Took her back 5 times last 2 times was told she will get her money in 7 days. Phoned the call centre to follow up was told her application still isn't approved. My mum is 78 and earns no income at all she needs this money urgently to live. Please how can he get this sorted?
Tia Beugger Send email
 
Feb 28, 2019

Compensation dept. labour

The Compensation Claim department of Labour does not answer any phone calls.
The umehluko76 Electronic system - does not work 100%.
I submit all documents through the legal department, call center, claim section...and still they did not submit all documents on the system.

The senior officer of the claim section does not reply back to Public Protectors request.

It is now 8 years, and my claim is not compensate.

Claim nr. 603870
Carmenf12 Send email
 
Feb 27, 2019

Funds still not paid in

Good day

I submitted all my documents early this month and was told that my funds will be paid out today is the 27the already and still no money in my account. What's the point of paying uif every month when you have to struggle to get your own money back every month but then again government doesn't care. This is unacceptable and unprofessional.

I'D: 9203120325080
Carmenf12 Send email
 
Feb 27, 2019

Still did not receive my money

Good day

I submitted all my documents early this month and was told I will be paid out today is already the 27the and still I have not received my money. What's the purpose of paying uif every month when you have to struggle to get your own money back from government when you no longer working. This is just unacceptable and unprofessional.

I'D: 9203120325080
sikho Send email
 
Feb 12, 2019

maternity benefits

I applied for maternity late august last year 2018 and uif so I received the uif money before the maternity so I was told I'm fully paid but I didn't receive any maternity benefits
FFrancois Send email
 
Feb 11, 2019

urgent assistance required

Good Day,

I have been retrenched in July 2017, and ever since then have been trying to finalise my UIF claim, after I only worked for 2 companies in 24 years.

After 6 months the UIF department replies to me that there is a problem with documents. AS always they never receive, they find fault with one set of documents and when that is corrected they back track and find fault with others they never questioned.

All this is confirmed in writing and then the responses dry up.

WHAT SHOULD I DO???????
Siphelele Send email
 
Feb 5, 2019

Unpaid uif benefits

I didn't receive my benefits since i signed they told me that i will receive it after tan days but even now i didn't receive it is been more then tan day and over tan days

ID NO:951129 5665 084

Unpaid uif benefits

Nolonwabo Send email
 
Jan 29, 2019

gear rail

I couldn't attend work because I was sick nothing was said to me and a lady whom we work with claims that she contacted me but I did not receive anything when I send an email that I did not even receive my stipend whereby there was suppose to be a communication that I wont be paid and no written warning but the reply was my contract has been terminated with immediate effect with out any warnings

Nolonwabo Kapie
0782460823
mack1234Zenithi Send email
 
Jan 25, 2019

Rude Worker

Good day I would like to lay a complaint against lone of the workers at the New cross road workers who gave me attitude and refused to assist me when I went to submit my UIF maternity claim. His Name is Zukile he was very arrogant as well as his co - worker pity I didn't get her name as she was the very same person who was rude towards my sister a month ago.
I fail to understand why does the department keep such arrogant people working for them while they service their own people in an inappropriate unacceptable manner. The gut was very rude and loud and I decided not to argue with him as I knew I will deal with the matter professionally.
I fail to understand why should we have to travel far to get better assistance where as we have offices in our neighbourhood.
I would like the Labour department to train their staff on how to treat people and especially communicating with them. Instead these people just want to sit around and do nothing and chat within each other.
Mohamed Tawfik Send email
 
Jan 24, 2019

I have problem in my wifi Two months ago,

I have problem in my wifi Two months ago, there is no solution, i need to take my money and cut off this stupid service
tina1 Send email
 
Jan 24, 2019

keep on saying my documents short

good day my name is tina van wyk my husband past way on 31 july 2018 we put a divorce on in 2012 but never proceed and in july 2018 we proceed with the divorce so the case number show 2012 so the uif office the they ask me to do a affidavit to say I was married to him from 2007 and we only got divorce in 2018 so they ask the birth unbritch certificates of his 2 kids that we have together so apply with all the document been in office 7 times each time they change and say now I need to submit new document divorce order witch I did 4 times and copy of id witch I submit 3 times and show on kids unbritch certificate I am the mom and also on divorce paper I submit that I am the legal mom and they are in my custody we were divorce by the time he pass away so I apply for the kids for his uif been waiting as from aug 2018 each time I get a new date no answer and keep on saying new documents we want but I submit the many times please can you help me out on this issue the kids need this funds as I am not working at this moment please my no 0635902656
Bruce1 Send email
 
Jan 11, 2019

Unapproved UIF

Greetings

I have claimed UIF in July 2017 followed up and was told the claim couldn't be approved appealed and was unsuccessful and I am not satisfied with the outcome because I not at fault, may you please help with the matter.

Regards
B. Mosetlha
ID: 7506285492087
Cell:0723921182
E-mail: [email protected]
MmakwenaG Send email
 
Jan 11, 2019

Maternity leave Benefits (UIF)

My Wife applied for maternity benefits from labour office in kempton park in October 2018.To date She hasn't receive a cent from the department.
We have been to the office every week about the matter but nothing happen.
We are always told to wait for 7 to 10 days.
This year alone we were there on the 2nd Jan and the 9th and told the same gospel.

Where else should we go for assistance if the department is unable to do.

My contact: 074 534 8181

My wife : 061 959 7389
baloyi Send email
 
Jan 4, 2019

MATERNITY CLAIMS

Hi

My name is Pertunia Baloyi, ID 8603160507086, Contact 0834570332, I have done a claim in October 2018 and I was told I come check after 35 days, I went to check on the 04th of Nov they said their system is offline I should come back the following week which I did, then they said they don't know why its still pending I should call the next Monday or come on the following Monday, then they said they are approving my claim I should come check 1st week December. I went only to be told it was still pending I should come back on the 24th of December, when I get they told they are close for year end and they are waiting for UI19 from my employer I told them I have already submitted it, that's when they said there is nothing they can do I should come back end of January 2019. I have been of maternity LEAVE for 5months and labour department has just been impossible not even a cent, how can they make people run around for a long time while they have all documentation. Can I Please be help because I seriously don't understand why must I always go there for nothing while I stand on long queues for hours for no results.
Mandyfied Send email
 
Dec 31, 2018

Waiting for second payment

Hi I signed for my second maternity claim on the 19th of December and still have not received the payment the guy who helped me told me it would be paid out in 6 days it's been 2 weeks now can someone help me thank you

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