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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

cayleb Send email
 
Oct 12, 2017

maternity uif

Good day. I have submitted my uif forms on the 7 august 2017 at the bellville offices. They gave me a date to phone the 11th september i phoned they said my application was not submitted they are busy with july people. I went into the offices on the 15 th september i got feedback i need to come in on the 27th september. I went in on the 27th september and they told there is a block on my payment becausey surname was not rectified by the bank. Meanwhile my surname was change. The lady ms watt told me she will re issue the payment they still blocked the payment after i phoned after 5 days. I went in to the offices on the 5th october to find out. The lady i was at this time told me i need to wait for my id cause she cant re submit my payment ohk i waited and received my id 12 october and went into the uif offices. When i came there the same lady told me to get another banl account cause the payment will not go through. I went to my bank fetch the statement when i got there she told me there is a pending record of my employer salary had she listen carefully to me the previous week and look at my record properly i would not have this issue.
She went to the back office today and said they will try and remove the pending when she came back she just said we need to send your details to remove the pending we cannot do it here. Of i had not asked i would not have known.

The uif offices are not well organised and i ask you with tears iny eyes the reallyake a plan whoever is the head. I have many collegues who complained about their uif benefits amd now i experienced it myself. I am going to work early next month amd i havent received a cent. The uif offices are easily to deduct uif but when it comes to your payout we have to go through all the drama.

I have a child to look after and other debt to be paid. Your assistance will be highly appreciated

Rgs

Mrs louw
0833918770
MiesDamons Send email
 
Oct 10, 2017

UIF Payment

Good day

I would like to log a complaint regarding my UIF payment that is still pending since Jul 2017. I completed my forms at Oudtshoorn Department of Labour. These forms than get send to George Department of Labour. There was an alteration that the Doctor made on the form and I got a new one (U13), took it to Department of Labour Oudtshoorn which than had to send to George again. I phoned the George branch and spoke to Jeanette who said she would call me back the Monday (09 Oct 2017). Till now I have not received a call from her at all. Apparently they havn't received the new form but the consultant did forward the forms to George branch. It has been months, I'm unemployed and nothing has happened to date. How do we resolve this because it's costing me a lot of money to go to town, just to hear the same story that the forms has not been received.
AERhode Send email
 
Oct 10, 2017

Maternity UIF claim

I have submitted my UIF maternity forms at the Paarl Office in May 2017 and went back after 8 weeks ( August 2017). They told me that I had an UI19 outstanding which I submitted in August. After a month I called and sent them an enquiry regarding my application. After sending emails to the query department they said that there is a note on the system saying " My top up salary can't be more than 100%" and they don't do any adjustments on the system I have to call the Provincial Office in Cape Town and query that with them. I went to the Provincial Office in Cape Town and gave all the UI19 forms that I've already previously submitted. I have received 3 months full salary and the 4th month 0% salary, so I am entitled to claim for the remaining month. I called the Cape Town Provincial Office on these contact numbers(0214418156, 0214418042 & 0214418000) they say that they will let me know. I'm back at work 01 October 2017 and have not received any payment during my maternity leave.

Can someone please assist and provide feedback?

Email [email protected] 0720165816
Charmaine Sanchez Luyo Send email
 
Oct 4, 2017

Maternity UIF

Good day.

I have a serious complaint about the UIF department. I started my maternity leave benefits on 3 March. Baby was born 15 June. I went in to "sign" for my 1st payment 27 June. I was told to come back 6 July. Which I did then was told a document was not submitted and to come back in about 10 days which I did on the 13th July. I was then told sorry they forgot to tell me to bring the both certificate and to come back on the 1st or 2nd of August. I did that and 10 days later still no money only to discover that my application was not sent for "approval " I went back and complained that no one answers phones and I needed to speak to some one. I was directed to a lovely lady who tried to help me basically every 10 days with trying to re submit my banking documents however we could not at that stage establish what the problem was and would only discover after 10 days or so after non payment yet again that there was an issue but not knowing what it was. Finally 5th of September we "discovered " that the bank person didn't put the correct bank code....could they not figure that out? I bank with Standard Bank how could the department not tell me after submitting 4x what the problem is?

I went back to the bank and re filled the paperwork and re submitted. 2 visits later yet again no joy bearing in mind I have to travel 10 to 12 days to Pinetown every time. I went to the offices in CBD and re submitted an stamped signed BLANK form which they said they would fill in on the 19th September and today I find out I still have to wait till next week JUST to find out if the paperwork is correct?

Yet when ever I phone which is just about every day I get told different stories?

I have paid UIF for 20 years and never claimed yet why am I constantly hitting a huge wall at every turn

Kind regards
Charmaine Sanchez Luyo .
dibetla Send email
 
Oct 2, 2017

maternity claim

I have submitted maternity claim in May 2017, even up to date no payment was received. I have been calling Middleburg labour, contact centre of Labour and visiting mobile office at Belfast but all unsuccessful. Sometimes I am told that all my documents are complete and sometimes I am informed that there are outstanding documents. The frustration is that if you do not make a follow up there is no communication. I am already back to work and unable to visit the office hence I need that payment to be made. It is easy for them to deduct for UIF and difficult to make payment when a claim is submitted.
Regards
Dibetla 0828476283
dibetla Send email
 
Oct 2, 2017

maternity payout.

I have applied for maternity benefits in May 2017. I have been doing follow up with Belfast mobile office and middleburg office and never recieved any payout. Always when I went to the office I am told that there are some outstanding documents. Submitted ui19 sixth times and still didn't recieve anything. In July I was told that I will recieve little funds to test the account. I am even back to work but the UIF is deducting while it fails to pay our claims.

Regards
[email protected]
Contact 0828476283
Thabo Send email
 
Sep 30, 2017

Not promvided with uniform

Good day.

I am working for an agent in a warehouse. We employees were never provided with uniform at all,we only received a reflector for ppe. No boots no nothing. Now they are forcing us to buy our own uniform (printed company name). They are even threatening us that if we dont buy it,they will send uwarehous.

What can i do to protect myself because now we are forced to grow their businesses buy selling working clothes to us.
wendeleen Send email
 
Sep 28, 2017

Maternity UIF Payment

I applied for my maternity UIF payment as from May month 2017 every time when i go to the labour department to find out if the paper word is approve then they send me back ask me to come back after two week go back after two week than its the same thing come back after two week ever time so 26/08/2017 i finally signed but they said i must wait for 7 too 10 days nothing happend so i phone in they said that i must come and signed again so i went back did sign again on the 18/09/2017 same story its too must must story so i need help please i dont know what to do no more can u please assit me .
Bernize06 Send email
 
Sep 27, 2017

Maternity Claim

I have been struggling for 2 months now to get my last maternity payout after submitting via ufìling. Nobody seems to help or care after numerous phonecalls.
Bernize06 Send email
 
Sep 27, 2017

UIF MATERNITY FINAL PAYOUT

I have been struggling for almost 2 months to get my last months maternity uif. I filed everything on ufiling and all went well until my last payout. I have called numerous times and still no help or any payout and on ufiling all shows that paperwork and continuation of pàyment complete. I have already returned to work.

No one seems to care or help.

[email protected]
0845472206
Dean123 Send email
 
Sep 26, 2017

UIF Forms not captured since August

Good Day I went to the UIF offices to do my uif all forms was done and i had to go back on the 5th of September to sign for my money but then they couldn't find my papers on the system i had to go and look for it and found it and gave it to the staff to complete for me to go and sign when i got there on the 19th of September it still wasn't done and couldn't sign for my moneys now i have to call them everyday to find out when the papers are ready for me to sign but no one picks up the phone.im unemployed where must i get petrol and airtime to call them or go there every week. Please i really do need the moneys and all to be sorted for me to go and sign for my first payment i can be contacted on 0834079425 Regards Dean ID 9001225036085
Junior Send email
 
Sep 21, 2017

UIF CLAIM

I applied for my Uif in Jan 2017 for maternity .Up to now not yet received the money .Every month its a different story .Why are they taking money gor foreigners .
Sammy1234 Send email
 
Sep 20, 2017

UIF

I have been trying to make a claim for UIF for 8 months and still no luck. When you finally get through to customer services they offer no answers. No one returns your calls or emails and if you ask for a manager or to escalate the problem they cut you off! I need advise on how I can get case 10006317211 paid out as its wrong that we pay into a fund for so long and we are being offered such a shocking service.

Sam Glen
072 657 9027
[email protected] Send email
 
Sep 15, 2017

Uif

So on the 19th of July I applied for my Uif, after being there before and enquiring i knew exactly what I needed to bring. So I needed 2 ui19 forms and I submitted it the lady in the window said that's all and I need to wait 6-8 weeks... it's been 8 weeks and they are telling me that there are forms missing but it's fine I just need to wait 10 working days because the systems changed in July when I applied...
Makonco Send email
 
Sep 15, 2017

Uif

Good Day
I am Votile Makonco. Worked in Anglo platinum mines since 1987-2010 after termination of contract applied for uif benefits in east london they kept on giving me date for return until they informed me that 6 month had lapsed requested me to look for employment I want to claim. I then got employed on costraction and fate termination applied for uif which paid me 3500, was I not supposed to receive uif starting from 1987-2010 as uif has been deducted for all this years
Makonco Send email
 
Sep 15, 2017

Department of labour

Good Day
My name is Votile Makonco. I have worked for 23 years in the mines however I retired in 2010 and applied for uif in east london wherein they kept on giving me dates until they informed me that 6 month had expired and I can go and find employment to be able to claim. I got employed on contract and after termination made application for uif I was only paid 3100 in total. Does the uif not Liable to pay for all the years starting from 1987 to 2010 in which they have been deducting
Sindiswa2419 Send email
 
Sep 13, 2017

Uif application

On the 18 August 2017 I went to the department of labour to apply for my uif claim and the person who helped me said my application will be processed and I'm only short of 1 ui19 from another company that i worked bt did submit the other
.when I get to the cape town branch today(13sept2017) they say they don't see my other ui19 that I submitted and I must start from scratch to apply.my question is who didn't do their job and why are people being misleaded and made a fool of .this is wrong,I mean I'm not borrowing this money its mine its for the years I've worked my but off now I have to struggle to get it.please sort this out because its not fair.
Tessam Send email
 
Sep 13, 2017

UIF -Office Kempton Park

HI , I am a pregnant women who is at 38 weeks in pregnancy , so i am close to giving birth. i went to Department of Labour Kemptone park to submitt my UIF forms. Security directs me to sit in the queue which is very long lines .all over the walls is there posters stating the Pregnant women should get priority at the office , we are at our last trimester when we coming to submit forms.i approach the security about the posters on the walls and why they are not applying the rules. but he insisted that i need to join the queue like the other people.
i had to fight for my rights in order not to stand in the queues , even the staff were not concerned about the pregnant women.there was not more than 6 pregnant women in the office , but they are making us stand in long queues for hours .why is there posters on the walls if offices like kemptone park do not follow the rules.this is the only UIF office i have been to that does not follow the rules.i was getting pains in my stomach and back , thats why i had to fight with the staff at the office to assist me .this is not fair that we are treated this way. its our own Black people that does not give us the respect we need.this is not right that as a women i must beg for respect .and this is the rule of department of labour offices , why must we force the rules to be applied ..i cant believe that this is the treatment we get from our own people .

I Would you to please address this issue as pregnant women need to be treated fairly
i would like your feedback
Bianca13 Send email
 
Sep 6, 2017

uif maternity

Hi

I claimed for my uif maternity directly from the Randfontein offices on the March 2017. My baby was born on Feb 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Now they say that there is something wrong with the paper work and I need to go in ONCE again, I can NOT keep taking days of work to stand there with no assistance and keep handing in and submitting the same things over and over again and everytime I phone I get a different story??
Bianca13 Send email
 
Sep 6, 2017

UIF Maternity

Hi

I claimed for my uif maternity directly from the Randfontein offices on the March 2017. My baby was born on Feb 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Now they say that there is something wrong with the paper work and I need to go in ONCE again, I can NOT keep taking days of work to stand there with no assistance and keep handing in and submitting the same things over and over again and everytime I phone I get a different story??

[email protected]
nombulelo127% Send email
 
Sep 6, 2017

UIF for The late

Please assist in this complain, My father passed on in 2014 and my mother applied for for his UIF in 2015 due to illness, the application was declined but she filled for appeal and they asked for letter from the hospitals during that period she would go once a month to check and obviously they would tell her to check the following month until this year April where she passed on, I tried following the matter but I was told we need a minor to apply hence I’m over that my question is, is that unfair since she was being assisted by different consultants and was told different stories since 2015 to 2017 March and this cannot be paid after so much time she’s been there only now that she’s passed

Can I be assisted on this matter please and have a closure, as I feel my father has worked so much years for him to be not recognised, as I said she has submitted everything from a letter from work, hospital confirmation letters and all they asked for

Your help will be highly appreciated, Thank you
My email [email protected]
Moutie Send email
 
Sep 6, 2017

Siyaya Status - Not Approved/Refused

I CONTRIBUTE FOR 9 YEARS UIF, I SUBMITTED MY DOCUMENTS AND THEN IT WAS DECLINED NOT APPROVED. NO REASON SUBMITTED. ocument History

ID Number Case No Process Name Modified date Status
6410155132082 30000150024 Application for Benefits 2017/09/05 Siyaya Status - Not Approved/Refused
6410155132082 30000150024 Application for Benefits 2017/09/05 Completed by Assessor
6410155132082 30000150024 Application for Benefits 2017/09/05 Sent to Assessor
6410155132082 30000150024 Application for Benefits 2017/09/05 Completed application
6410155132082 30000150024 Application for Benefits 2017/09/05 Submission from UFiling
6410155132082 30000150024 Application for Benefits 2017/09/05 Received from Ufiling
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Sent to Paymaster
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Completed Continuation
6410155132082 30000150043 Continuation of Benefits 2017/09/05 Received from Ufiling
6410155132082 10006825859 Application for Benefits 2017/07/31 Sent to Assessor
Copyright © 2017 UIF uFiling
Noxolo Send email
 
Sep 5, 2017

UIF Claim

Hi

I would like to know if do people at department of labour work if so what are they being paid of cause I as me applied for my maternity uif money by end of june 2017 and now its September i haven't recieved any money from them they keep on telling me to come back after two weeks my forms are not yet updated if they are being paid by our money you must tell us so that we can stop claiming and let them starve as they make us be with our money
Christina123 Send email
 
Sep 5, 2017

UIF Maternity claim

Hi

I claimed for my uif maternity directly from the roodepoort offices on the 13 July 2017. My baby was born on 26 June 2017. I was sent a confirmation paper and an sms only to not have any money paid out to me. Calling the offices is a waste of time as no one answers or they do answer and transfer you to someone who doesn't answer the call. Going in there doesn't help. Can no one assist with this. We pay UIF yet cannot get our money when we need it. This is absolutely ridiculous.

Email [email protected]
Pearlmpho Send email
 
Sep 5, 2017

Uif unemployment fund

Hi
All I want to know how do they calculate the uif fund. Cos I was working for 2 and half year earning R5750 as my basic plus comm. What I know uif fund deducted from basic, I went and apply.everything was done come payment ma first payment was R2900 second payment was R262.02 my question now is how possible is that for me to receive R262.02 for my second payment. For 2and half year working.
Can i get help on this.
0766944867

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