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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

LYNDA Boardman Send email
 
Jan 9, 2018

uif maternity benefit still not paid

My Daughter had twin girls 5 Jan 2017. She has submitted documents for the Maternity Benefit and to date has received nothing. Firstly she has been phoning and most times nobody even answers and spends an hour on the phone and it never gets answered
when eventually they answer they have an excuse that they have rejected it because of a form not submitted... every time its something , and these were not asked for in the beginning. She has now phoned today and apparently the benefit was rejected as the Dr signed where the date should be and the put the date where the signature should be.... though they have the birth certificates and all the other documents to verify the dates.(the Dr has now moved to Balitto) (Every time they reject the claim she is NEVER notified though they have all her details !!!!) She was cut off and never got to finish her call and tried to phone back and cannot get through again.... This is UNACCEPTABLE it is supposed to help moms while they are on Maternity leave hence it is called a benefit!!!!! This department needs to start working proper;y as all of us pay into this every month and this is an abuse of our money !

Please could you let us know what we can do about this and how we can get this benefit paid out to her as it has been a whole year!!!!

Please contact me urgently [email protected]
LYNDA Boardman Send email
 
Jan 9, 2018

uif maternity benefit

My Daughter had twin girls 5 Jan 2017. She has submitted documents for the Maternity Benefit and to date has received nothing. Firstly she has been phoning and most times nobody even answers and spends an hour on the phone and it never gets answered
when eventually they answer they have an excuse that they have rejected it because of a form not submitted... every time its something , and these were not asked for in the beginning. She has now phoned today and apparently the benefit was rejected as the Dr signed where the date should be and the put the date where the signature should be.... though they have the birth certificates and all the other documents to verify the dates.(the Dr has now moved to Balitto) (Every time they reject the claim she is NEVER notified though they have all her details !!!!) She was cut off and never got to finish her call and tried to phone back and cannot get through again.... This is UNACCEPTABLE it is supposed to help moms while they are on Maternity leave hence it is called a benefit!!!!! This department needs to start working proper;y as all of us pay into this every month and this is an abuse of our money !

Please could you let us know what we can do about this and how we can get this benefit paid out to her as it has been a whole year!!!!

Please contact me urgently [email protected]
Thandazo Send email
 
Dec 21, 2017

Unnecessary delays and lack of communication

I lodged a complaint on the 10th of October 2017 at the department of Labour in Pinetown.The complain was about my UI19 and UI8 with my employer. I gave all the information that was requested about my employer.My complain is I haven't received any feed back from the department and the inspectors.I am really disappointed and unhappy about the service. I had my payslips and bank statement as proof.
K.Willett Send email
 
Dec 20, 2017

Maternity Benefits still not paid

I have submitted my claim to UIF on 11th December 2017 and to date I hav enot received a cent in my account.
I have been trying to phone the Roodepoort office but the phone is just ringing.
I have checked on their website and they are not closed.
Is there anyone I can contact to assist me with this so I can get my money paid to me, any number I can phone or escalate this to.
Balenkie Send email
 
Dec 20, 2017

Uif

My father has been working for over 25 years andd recently passed away went to the nearest department of labour to apply but they told me that I do not qualify as am 28 years of age.I feel that it is not fair as the deceased money was taken from his salary every month but won't cover his/her children when he dies...this is not fair at all
Alexdeyz Send email
 
Dec 8, 2017

UIF Not being paid

I will most probably not get any feedback from this E-mail but hey I’m going to try though.

I lost my job in June 2017 due to contract ending. I met up with an employee of the DOL who told me she would be able to assist me with the UIF claim. Off coarse a fee was involved which added up to a lump sum of R1050.00. which was paid and receipts were received. I phoned the useless and I seriously mean useless customer care center to find out what may or may not be going on with the claim. I mean I have a 9 month old baby to support which is impossible for you guys to understand. All that was said is SORRY SIR I DO NOT HAVE THE TIME FOR YOU WHITE PEOPLE. No I’m asking YOU to assist in this matter. That is off coarse if you guys aren’t busy doing nothing as government apparently do allow only working hours from 11:30 to 11:15. If you need my ID Nr:8804215188084 Full Name: Alexandre Surname:Deyzel. Was employed at Khuboni Placements From 15/10/2010 and ended 22/06/2017. So please if it is not too much to ask you for. Look into this and just maybe the DOL will catch a wake up along the way.

Yours sincerely

[email protected]
(081 327 8777)
mapule Send email
 
Dec 8, 2017

Maternity Payout (UIF)

Hi

I went to the Maponya mall branch regarding maternity payout and I was taken from pillar to post and finally advised that my claim was rejected and when I go there no reason is given, I mean I pay UIF and have been so doing for 7 years and when I need assistance I am thrown with egg on my face.

Please resolve my issue UIF claim number 10006591075

Contact details 0728113961 Mapule Masemola
[email protected] Send email
 
Dec 7, 2017

UIF Rejected with no reason/worst services

Cape Town , Town Centre Labour Department bad services

I got retrenched in September and submitted for my UIF only in late October 2017 by running up and down spending money and on that same day I got my sms to say that my claim was sent through and would take 35 days, then I moved to KZN and before I left I asked in Cape Town, town Centre labour department if I can draw and sign for my UIF in KZN , The lady said yes they are all linked.

however on the 7 Dec almost my signing time for my money at the labour Department.
I received a message that my claim was rejected I did call in and the slow service is bad, the lady advised that I must call back Monday, I am shocked because they must deal with it right there and then if it was the claims department. These people working at the labour departments act as if they giving you money they treat you badly , yet they it is your own money, you doing them a favour by letting them have work.

I have handed in all relevant documents and work seeker form , my banking details etc, yet they still manage to mess up. Not something new this government is going down the drain they are incompetent and not qualified. However we need qualification to get work but our leaders do not even have a decent education but running the country to failure.

I am extremely disappointed in this matter I will go further should they not fix there mistakes. They can't expect me to run again around and I already have given them everything, so pay my Money it is not yours, I have worked for it and all my documents was valid I still have them as proof.

Tashreeq Joubert

0762713437
[email protected] Send email
 
Dec 7, 2017

incompetent government

I have been up and down with getting all my UI 19 Forms for my UIF and got my sms to say that my claim was sent through and would take 35 days, then I moved to KZN and before I left I asked in Cape Town can I draw and sign for my UIF in KZN , The lady said yes they are all linked.

however on the 7 Dec almost my signing time for my money at the labour Department.
I received a message that my claim was rejected I did call in and the slow service is bad, the lady advised that I must call back Monday, I am shocked because they must deal with it right there and then if it was the claims department.

I have handed in all relevant documents and work seeker form , my banking details etc, yet they still manage to mess up. Not something new this government is going down the drain they are incompetent and not qualified. However we need qualification to get work but our leaders do not even have a decent education but running the country to failure.

I am extremely disappointed in this matter I will go further should they not fix there mistakes.
jinx Send email
 
Dec 7, 2017

Maternity UIF

.

Complaint regarding my application initially dated 16 October. I went into the abovementioned branch on the date with all relevant paper work. Was asked to wait 35 days after which i could follow up. With all good intention i waited and phoned the number 011 938 4462 and was given no assistence rather told that the process takes up to 8 weeks. I went to Eldorado Park branch a satelite office and was told that my surname was captured wrongly,instead of surname my second name was captured. I went back to Maponya branch to try and rectify the issue and had to refill banking forms and get banking statements.(27/11/17).After waiting another 10 days at home i returned to follow up my application at the satelite branch and found the exact same error was made and i had to return back to the bank because the Ui 2.8 had to be refilled(07/12/17).This is incompetency of the highest order.Imagine a single mother with children waiting almost 3 months for a single payment with xmas looming and struggling to make ends meet.How many times can one person be made to repeat the process and be told too go and wait for 8 weeks. This is unacceptable
Hunadi Send email
 
Dec 7, 2017

uif maternity

Hi i submitted my UIF forms at Marlboro Sandton on the 16 october 2017.On the the 25th oct thy phone me to cume take a form to a bank to change my surname to the one I'm using now.I did so since then I'm still waiting for my 1st payment.I went back to labour they tell me they scane the new bank form with my new surname but still no payment.I went back everyweek they keep tell u will received your payment.Even now no payment.Everyweek when I phone them no answer whn i go ther personal they keep tell me next week next week till now no pay.Im so upset cause I have to use lot off money for petrol to ask people to take me to labour.Please reply as soon as possible

Regards
Lindiwe 0844450404.
my emails is [email protected]
Parron Send email
 
Dec 5, 2017

Maternity UIF-Bad service from Boksburg Labour Dept

This is a formal complaint with regards to bad service received from the Labour Dept in Boksburg.All required documents were submitted for my maternity claim on the 28th of July 2017.

During my first follow up documents went missing and some not scanned I had to re-submit. A follow-up date of the 7th of Sept was given whereby i submitted birth certificate and a letter for the doctor at the hospital i gave birth at was given by the dept for completion, my return date to submit the medical note was on the 30th of Sept. I submitted the letter on the 8 th of Sept to avoid further delays. On the 30th I followed up again and they said they DO NOT HAVE any banking details.  Initialy Nedbank details were completed only on UI-2.8 Form in July, however, I changed to AbSA on a (UI-2.8 and UI4)on 30th October. Reason for this is because no salary was deposited and resulting in my  Nedbank account been overdrawn.

Weekly follow-up's were made by myself,whereby various documents were outstanding AGAIN.

Finally my claim was approved on the 31 Oct 2017 whereby a 14 day waiting period was givenl. On the 24 th of Nov I returned to the Labour Dept to find out when payment will be made as I did no receive any notification of payment from ABSA bank. One staff member adviced that payment was made on the 5th of Nov into my Nedbank account which i did not complete a UI-4 for. New UI-2.8 had to be completed and stamped by the nearest AbSa bank to be resubmitted to their Germiston offices on the 27 th of November 2017,waiting another 14 working days for payment to be made was given AGAIN.

I'M FRUSTRATED AND UNHAPPY BECAUSE I CANNOT MEET MY FINANCIAL OBLIGATIONS. ABSA BANK AND NEDBANK HAS BEEN CALLING ME FOR THE PAST 3 MONTHS FOR  OUTSTANDING PAYMENTS. MY VEHICLE WILL WILL SOON BE REPOSSESSED DUE TO NON-PAYMENT.IVE BEEN HANDED OVER FOR VARIOUS ACCOUNTS ALREADY WHICH WILL RESULT IN BLACKLISTING.
Hlomodi Send email
 
Nov 29, 2017

UIF payment

I have submmited a claim for my UIF payment in september and it was approved but eversince I have not received a payment ,whaen I did a follow up they said that the payment was reversed due to incorrect banking details i.e my bank statement did not include my middle name so I had to go to the bank nedbank to amend my details so that the bank statement inclluded all my names .submited UI 19 ,and reissue of payment but eversince I have received no correspondence no what so ever , when I did a follow up they said only one person in Bloemfontein works with unlocking the system for reissue of payments and is sometimes on a long sick leave .What kind of a nonsense is this only one person works on the system.I am still waiting for my money.when they deduct there are no problems but to pay you hear all kinds of problems.I am about to take legal action.

0728824518 Jacob Raboroko
Tshidik Send email
 
Nov 20, 2017

Matenity UIF

Good Day

I've applied for my maternity benefits since March and I've received nothing. I have visited the labor center numerous times and no proper answer is given, when you call their land line they don't answer.

The past few weeks I went there again and spoke to Lerato (supervisor) who gave me her personal numbers to check my claim with her and told me to expect the money after 7 working days, after that 7 day when I call her she told me she referred my claim to Mafikeng and when now when I call her she does not answer.

The other lady by the name of Happy is very rude but she is old I understand she is tired but shed rather leave work for the young ones because she does not know how to address people.

I wish people could just do their job, because I would not write this if I did not NEED that money. If they don't want to pay me they must just say. Thank you

Tshidi 073 992 7749
[email protected]
Mmapule Send email
 
Nov 18, 2017

MATERNITY UIF

Good Evening.

I am very unhappy with the maternity UIF payouts. Its been 2 years full now i haven't got my maternity payouts. Every time when I go to the Soshanguve branch its another story over the other. I just don't know what should I do. At first they said they mixed my details with the other person, it was their fault but I have to be the one to suffer.

Regards
Mmapule Morudu
(072) 431 9109 cell
(011) 678 0300 work
Nonku Send email
 
Nov 17, 2017

Uif rejected

Was dismissed in January and applied for uif, received for 3 months I got a fixed contract job.. I stopped receiving uif.. In Sep contract ended and went back to reapply, submitted all docs but received an sms says my claim is rejected... What should I do?
Ron Ganesh Send email
 
Nov 7, 2017

re-opening of 95 215 940

On 01 02 2013 submitted re-opening cas 95 215 940 at durban offices .

to date no responces , willre submit .

Thank you.

B GANESH

0823331329
cdelange Send email
 
Nov 6, 2017

UIF Payment

I had a back operation and was unable to walk or sit for three months. I had to get a company to assist with the submission of my claim at the UIF. This was done on the 27 July 2017, I was told that payment will be made after 6-8 weeks.
Nothing was paid after the waiting period and every time i query i an told the UI19 must be updated as it is not captured yet. The company that assisted with the registration of the claim have send this updated UI19 several times. I have send it several times and my HR Dept has send it several times and still no payment. It is going for four months now and they have not even respond on the emails i have send. All the phone number they give to contact them don't even get answered."i am wasting money i don"t have on the calls just to hang on and listen to the recording stating that they are receiving high volumes of calls. I wonder why !!!
We pay this money every month for in case of emergencies, but when that emergency happens then we don"t get our money.
Please can someone help.
Tshithukhe Susan Send email
 
Nov 4, 2017

Matenity claim

I have received a massage that says UIF Claim rejected. My Case No : 30000336047 what happen because I submit everything end now am far way from where I have submitted my documents
motshweb Send email
 
Nov 3, 2017

Uif not benefitting contributers

Since 1999 i contributed to uif till 2015. My experience with the Labour department was never a pleasant one. Their employees lack human relations. They cannot explain and they behave as if the are owed or special. For nearly 10 years i worked as a contract worker and as a contributer did not have a stable job. I could be unemployed for 6 months while waiting for payments and on the first month I got a job and inform them i would be told that i am working and i no longer qualify for uif. The minute you get a job automatically they are aware how long you were you unemployed but the will never reimburse you. So if the companies saved uif for their employees it could have been better. At the moment i apparently owe uif even though they paid me once for my last unemployment period for 3 months. Uif does is not benefitting employees but another form of tax to employees and just job creation for its employees. From B LETSHOLO [email protected]
washeemad Send email
 
Nov 1, 2017

UIF MATERNITY - No payment since August

Good day,

I have a serious complaint about the UIF department.
I applied for maternity benefits on the 22nd of August 2017 and submitted all my documents to a guy name Patrick Klaas at the Cape Town office, he told me that everything is sorted and I should come back within 7weeks. I went back after 7weeks spoke to someone at helpdesk he told me I should complete a payment form with my banking details and copy of the birth certificate and I should get my payment within 7days. After 7days I went back spoke to a guy “Nolan” he told me that they are still waiting on the correct ui19 form? I was really upset only after 12weeks they told me that my ui19 form was incorrect. I requested our HR to amend the dates on the form and resent back to me.

On the 27th of October I went back with the correct form and spoke again to Nolan. He submitted everything for me and advised that I should get my payout within 3days.
I checked up on my claim 2days later and spoke to Nolan again he advised that they are now looking for my doctors letter? I really want to know how can they ask me that when I gave all my forms on the 2nd of Aug and got prove of this. I asked Nolan what they’ve done with forms and he should ask the guy I initially spoke to “Patrick Klaas” Nolan advised that he will check. Up until today..... no response, I emailed Patrick Klaas to chase up on my claim but up until today no response from him.

Sometimes I am told that all my documents are complete and sometimes I am informed that there are outstanding documents. The frustration is that if you do not make a follow up there is no communication. This is so unprofessional.
It is easy for them to deduct for UIF and difficult to make payment when a claim is submitted. I have already returned to work and haven’t received one payment.

No one seems to care or help.

Kind regards,
Washeema Davids
0763278609 - [email protected]
lindsayds Send email
 
Oct 27, 2017

Uif rejection

I am very unhappy with the service I received at Goodwood uif offices,I registered on 23rd August 2017 and was told to get all u19 forms from previous companies which I have gathered and took back to them.I was then told to come back in 5 to 6 weeks as my application needs to be processed.The sixth week I went back just to find out that my application is in process and I must wait another 2weeks,anyways I followed their instructions and went back in the 8th week.Hence when I was there,the service that day was so pathetic that the guy just left after receiving a call that he had to be somewhere,people were waiting in anguish,to sit for several hours and just one person that is assisting all these people,the service is utterly pathetic.
I sat and waited about an hour to be called by one of the other ladies who was sitting at the payout section,She then tells me that my application was rejected due to insufficient credits.
What frustrates me most is why couldn't they tell me that at the beginning when doing my application,hence the up and down travelling,I had to borrow money's just to be there and now to hear that my application is rejected.
This matter really needs to be taken into consideration,I am not happy and want to get in contact with the ombudsmen.
Pathetic service and overpromising 32602 people.

Regards
Ms L Da Silva
Cell:0825114164
[email protected]
Aaria Send email
 
Oct 25, 2017

UIF maternity

I have submitted my claim in July 2017, on 15 Sep when i followed up they said my UI19 and UI27 was outstanding yet i have the proof of receipt of all documents, i re-submitted and i got back to work on 1 Oct, then received an sms saying that my claim was rejected, when i followed up they say they dont have my UI19 and a salary schedule for all the years i have worked. had to get my HR dept to fill that form and send it through.......stil waiting :-(
Aaria Send email
 
Oct 25, 2017

Maternity UIF

I have submitted my claim in July 2017, on 15 Sep when i followed up they said my UI19 and UI27 was outstanding yet i have the proof of receipt of all documents, i re-submitted and i got back to work on 1 Oct, then received an sms saying that my claim was rejected, when i followed up they say they dont have my UI19 and a salary schedule for all the years i have worked. had to get my HR dept to fill that form and send it through.......stil waiting :-(
andygoosen Send email
 
Oct 24, 2017

PATHETIC AND USELESS SERVICE

This department is obviously up to their eyeballs in incompetence. I have been awaiting ANY feedback or sign of life on my maternity UIF claim since June. I expect to still be waiting by next Christmas! This is definitely a topic for CARTE BLANCHE - I hope one day people will get some justice! Shame on your excuse for a public service department!

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