I have gone to Carletonville Labour department to claim for UIF we are not allowed to go into the ofices but the security personnel are the ones telling us what to do and so forth. We dont have a direct communication to the personnel inside the branch infact there isnt even a effort to assist us as majority of applicants are COVID 19 to which we unblock ourselves and when we return we are being told to call the number again.
There isnt even a minimum number of applicant being allowed everything is done on the street at the fence and our names being shouted out like we are idiots or something.

Can something be done about Carletonville branch i passed by there today and nothing has changed.

2Good Day...i have submitted my U19 this year February 2020. the pay me only once on 1march 2020,they told me to come and on the 29 march 2020 for my second payment. since then i could able to sign due to corona virus the offices they we closed.. i went back on June to sign.. since from then no comminication with the department. I when back again on July they told me to fill up the form ,I fill-up the form about three types and on response. when I go back to the department the told me I must wait please help. My cell no 0660479199 and Email: [email protected] my ID no 7707145592088 UIF Employer Reference No 1487483 /2

Good day,

I have submitted a UIF application early this year, and have received payments, however due to this covid 19 saga things have changed and on the 2 July I went to the department of labor in town center where we had to fill in our details on some page for payment

After a month not receiving the payment I went to check what could be the problem only to find out that my payment were stopped because in your system it shows that I have not submitted a payment request for 2 months please assist I need that money as I am still unemployed

My email address is - [email protected]
Contact number - 0647507673

Good Evening,

I have tried numerous times. I contacted various staff members in your call centre.
I spoke to
Karabo – 07/08, she told me that she will escalate to her floor manager Maphule Majafa, she took down all my details. Maphule did not contact me.
I tried again on the website hoping that it would be unblocked. That did not happen.
I called the call centre once again on the 14/08 -14:06, spoke to Nebile she advised she will get her supervisor to contact me (Bongani Mbata-Supervisor) . Nebile transferred me to Attitude , she took my details once again and said she will notify her Manager Rebecca Madonsela , she gave me a ref: MWI833513274-2020/08/14-14:29.
Bongani called me but only to tell me I got to the Covid call centre and that they don’t deal with unblocking accounts.
He took my details and told me that he will then escalate to the correct call centre and apparently they only work on emails.

Through it all, from the onset I sent my query to the ufilingsupport website. I had advised Bongani of that as well but he said he will send it again that is all he can do to assist. He also advised that there are many staff in the call centre from all branches and that he does not know any of them to in fact direct the call to them.

18/08- I called 5 times no-one answered.

My question is what is the number to call for normal queries or what is the website details. Only know we have the
Covid 19 pandemic, so that means all the employees working at the uif department have no knowledge of how to unblock registration and don’t know who they can direct the call to.

I am totally shocked that there are such incompetent staff working in the government. The problem here is that there is no incentive base and there call are not rate, perhaps if this is implemented then all staff will really work for a change because then it is there money that is in the line. There is no turnaround time, so they just sit there day in and day out and don’t care. They are still getting paid if they do there jobs or not.

The UIF department in our district there is such a back log and they lost the temperature machine and so they are turning everyone away, there are people from all around coming to the same office. There are such long queues only to be turned away.

Something needs to be done urgently, otherwise I am going to the media to report you guys.

Good Evening,
MY CONTACT NUMBER IS 079 607 9385.

I have tried numerous times. I contacted various staff members in your call centre.
I spoke to
Karabo – 07/08, she told me that she will escalate to her floor manager Maphule Majafa, she took down all my details. Maphule did not contact me.
I tried again on the website hoping that it would be unblocked. That did not happen.
I called the call centre once again on the 14/08 -14:06, spoke to Nebile she advised she will get her supervisor to contact me (Bongani Mbata-Supervisor) . Nebile transferred me to Attitude , she took my details once again and said she will notify her Manager Rebecca Madonsela , she gave me a ref: MWI833513274-2020/08/14-14:29.
Bongani called me but only to tell me I got to the Covid call centre and that they don’t deal with unblocking accounts.
He took my details and told me that he will then escalate to the correct call centre and apparently they only work on emails.

Through it all, from the onset I sent my query to the ufilingsupport website. I had advised Bongani of that as well but he said he will send it again that is all he can do to assist. He also advised that there are many staff in the call centre from all branches and that he does not know any of them to in fact direct the call to them.

18/08- I called 5 times no-one answered.

My question is what is the number to call for normal queries or what is the website details. Only know we have the
Covid 19 pandemic, so that means all the employees working at the uif department have no knowledge of how to unblock registration and don’t know who they can direct the call to.

I am totally shocked that there are such incompetent staff working in the government. The problem here is that there is no incentive base and there call are not rate, perhaps if this is implemented then all staff will really work for a change because then it is there money that is in the line. There is no turnaround time, so they just sit there day in and day out and don’t care. They are still getting paid if they do there jobs or not.

The UIF department in our district there is such a back log and they lost the temperature machine and so they are turning everyone away, there are people from all around coming to the same office. There are such long queues only to be turned away.

Something needs to be done urgently, otherwise I am going to the media to report you guys.






Sent from Mail for Windows 10

To Whom It May Concern

Dear Sir/Madam

May I refer the below as clarity as I am putting this on behalf of my sister ,my sister Rebone Nkele Mapoma has been working as a domestic worker in Phillip Nel west of Pretoria from 2008 until December 2019 when the employer decided to say he doesn't have enough money to pay her anymore,she was getting paid 2000 on a monthly basis and I am not sure if she was registered.anyway to cut the long story shot in December she was only paid monthly pay and she was not given any anything after wards even though she worked for them for almost 14 years.whenever she calls the employer the employer will say we will talk until today.i can be contacted on0832000821 as my sister recently lost her phone and my email addresses is [email protected] and [email protected].

hoping for a positive respond

Regards
Nthabiseng

I am Zukisani Sikrobo my ID number 8411015721088 I have a query of my UIF when I check my status it show that I receive the money while I didn't get any money can you please do the follow up of my UIF I need to be bring back to the Department of Labour I don't want to claim that money or they must give me my money please. My contact number is 0710713057 my account number is 62743366537 FNB.

Regards
Zukisani Sikrobo

i was retrenched on the 31.05.2020 and have been told over and over that my id number is blocked due to the claim by the company for ters,
Please , please , please can someone help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

and i must wait 2 weeks , and when i phone again i get told wait 2 weeks - please i ask for help

thank you
sandy
0837922023

I applied for Continuation of Benefits on the 21st June 2020 . Since then the status of my application has been "sent to Paymaster" we are now on the 27th of July and nothing has happened with my application. I have sent numerous email to them asking for help, sending the supporting documents each time, all emails have been ignored.

I tried calling Lindiwe Sibiya and Peter Godongwana, as I was referred to them by the call centre, I tried emailing them, no response. I have tried mailing all the other random contacts I found via Facebook UIF groups, and still nothing.

Where do I go to from here???

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

MY NAME IS SAMUEL RAMAFIKENG MOTAUNG ,I HAVE SUBMITTED MY UIF CLAIM ONLINE ON THE 13TH OF MAY 2020AND MY APPLICATION IS STILL NOT FINALISED.I HAVE CONTACTED THEIR CALL CENTER THRICE AND THEY KEEP ON SAYING THAT THEY WILL REFER THE MATTER.I AM CURRENTLY NOT WORKING AND I CANNOT AFFORD THE COST OF CONTCTING THEM WITHOUT GETTING THE MATTER FINALISED,MY REF NO 30004432911.I AM FRUSTRATED AND DONT KNOW WHAT TO DO

My U-filling was submitted electronically on 1 April 2020 and refused with status "Siyaya Status - Not Approved/Refused" on
20 May 2020. Can I be informed of the reason for the non approval and what is further needed from me to enable the pay out of my UIF, please.

I was given numbers of two ladies to contact and non of them are answering their calls nor are responding to my emails.

Regards,

Sebaka Molapo
[email protected]
0685518758

WE THE WORKERS OF C.Y.A (PTY) LTD WERE PROMISED BY THE EMPLOYER OF THE COMPANY TO BE PAID.DURING THE LOCKDOWN PERIOD,THE COMPANY HAS ALREADY CLAIMED FROM UIF DEPARTMENT SINCE THEN WE DID NOT RECIEVE ANY PAYMENT FROM THEM THE ONLY THING WE GET FROM THE EMPLOYER IS WE MUST WAIT. PLEASE HELP US. CELLPHONE NUMBER (complainant) 071 9999226 EMAIL [email protected] Regards Nwabisa Dube and others

My U-filling was submitted electronically on 9 December 2019 and refused with status "Siyaya Status - Not Approved/Refused" on
7 January 2020. No payment and further communication was received since. Can I be informed what is further needed from me to enable the pay out of my UIF, please.

Regards,

Sanet Erasmus
[email protected]

Hi there

Please let me know if anyone has had any luck with thier UIF claim.

My status is as below
Application for Benefits Siyaya Status - Not Approved/Refused

Thank you in advance.

Uif for illness due to motor neoron desease, I file the application 3 months ago, and submitted all the documents, each time I call them they just say there is a waiting period, is any one working there, or are they stealing our hard earned cash for there mansions and presidency either way this is fraud of the most horrible kind, I am suffering as my company never paid me out and just refuses to assist me even though I am renting and cant afford my stay, also cant get the necessary equipment for my now permanent disability, and cant move out leaving the landlord out of pocket pls help

Dear All
I would like to lodge a complaint with regards to my payment. It's been denied without any explanation.
I would like to know where I can lodge my complaint and get some real assistance, is there not a Ombudsman that can assist, or another division in the Department that specifically deals with rejected applications.
The call center number are not manned, website does not provide any information either.

Regards
Claudia

I went on Maternity leave from 1 October 2019, baby was born 18 October 2019, November I had to go in to work for training and they paid me R 313.00, December I was paid a 13th cheque and then after still struggling I had to return to work a month early due to financial problems - now I received a Siyaya Status- Refused I don't know what it means or why.

Please help

[email protected]

Good Day,

Reference is made to the above case.

Background:
I was employed by Spartan Group from July 2018 to January 2019. During my employment I was contributing UIF. On termination I went to the Department of Labour in Randburg to claim my UIF. However my employer, Spartan Group, failed to provide the UI. 19 Form, Salary Schedule and my December 2018 and January 2019 payslips as per requirement. The Department of Labour (Randburg) tried in vein to get these documents from Spartan Group despite assurances from Mr. Tsepo Mamabolo the Chief Executive Officer of Spartan Group that he will avail the required documents, until the Department of Labour (Randburg) referred the matter to the Department of Labour (Malboro) for assistance in July 2019.

I did a follow up with the Department of Labour (Malboro) in August 2019 and was referred to Pauline Masie as the inspector of the case. Following my follow up with Pauline, she told me that the address I gave her was wrong and I gave her the employer's current address. Following a second follow up with Pauline in October 2019, she told me that she could not gain access to the new address and would refer the case to the audit department for assistance. On 16th January I visited Pauline in her office in Malboro and she gave me the same response she gave me in October last year. Please find attached the response she gave me. In the attached email she said once the case is sent to UI audit before end of business the following day she was going to provide me with the contact details of the person who will deal with the case. To date I have not heard anything from Pauline.

Pauline does not give me feedback on this case and I have to phone her using other people's numbers because she does not pick any calls from me. She also does not respond to my emails or WhatsApp. This case has taken so long to be resolved and meanwhile I am not employed and I desperately need to be paid my UIF as per law. I am sure the Department of Labour can easily find the domicilia of Spartan Group considering that all construction companies are registered with the Department.

I now request your good office to assist me in this case so that I can start receiving my UIF funds in the earliest possible time especially considering that I am not employed and we are in January I have to pay for school fees and other needs.

I am waiting to hear from you in the earliest possible time.

Kind Regards,

To whom it may concern

I have been unemployed from December 2019. For someone going through the process of applying for uif is something rather new and scary. I would like to complain about the lack of service and efficiency that department of labour has in randburg . You hear the stories about how lazy or the workers dont really care about the client. Not having an income especially at the beginning of the year is already so stressful but to be told every single time I am there that the system is offline and to think the money that myself and the rest of the people have borrowed to get just to turned away once again. I was left in tears today as this is my 4th time to be turned away after sitting for 5 to 6 hours not having a single thing to eat only to be told when i am next to be assisted that the system is down and you need to com3 back again tomorrow and stand in the long quire once again. Something needs to be done. Why are people not informed before hand or when we enter through those doors. Why do they make us for hours only to be told they cant help us.

My name its Mduduzi Ngubeni. ID. no 7605315569086. Its over 7 years now since waiting for my payment of injarie on duty. Did submitte all my documents with the department but no respond. Keep on going to the offices in Pretoria getting the same answer as they are still busy with it. and the service of the official has being not so helpful to me.

Will appreciate your respond and assistance.
Tel: 078 559 5220

Kindly assist with this id no: 8512175808084 Mandla Prince Khosa, I have claimed since last month but nothing is happening . I thought labour department assist those who are in rainy days like us first.

Hi

I gave birth in May 2019 and i have submitted my application for maternity benefit claim on the 22nd of august 2019. I received no feedback from labour department and no notice of claim rejection. i went back to the labour centre in randburg on the 30th of October 2019 and was told that my claim was rejected because my ui 2.7 was nt there when all my documents have been there. i then resubmitted my claim. up until today i am not receiving any information on the status of my claim i went to the labour center again yesterday and was told that they are not able to assist i need to phone uif offices in PTA. PTA uif offices told me to go to randburg labour department