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Eskom

South Africa

Consumer complaints and reviews about Eskom

[email protected] Send email
 
Jun 2, 2020

Bad Customer Services

I have been out of electricity for over three weeks now, and still no assistance.

I have been been calling and e-mailing and I am told different stories all the time and at some point I am told to wait till the technician comes. I do not know how long should I been waiting for, even tried going to the offices and I am told the will open in September.

Reference Number:
353229752
354824908

This has been really frustrating.
Legaetj Send email
 
May 5, 2020

Poor electricity service by eskom

As a resident of protea Glen and paying customer of eskom. I find it unfair when the refuse to assist restoring power and using lockdown regulations to do so. It's been three weeks without power in our Area due to blown transformer. Numerous attempts have been made to contact eskom but they still ignore us.
Legaetj Send email
 
May 5, 2020

Poor electricity suppy

I am a soweto resident living in protea Glen. We have been without electricity for 3 weeks now. Eskom is refusing to send its technicians to fix the transfomer problem we have in the area. We have been told eskom does not work during lockdown regulations. As a paying customer it's really unfair for eskom to give us this bad service.
Ernestn Send email
 
Mar 17, 2020

Bad service by technicians

Good Day

Our electricity tripped around 16h00 on Sunday the 15th of March. I reported the fault and was given a reference no 348740354. Up to today, we still sitting in the dark. They came to check and asked for extra man power yesterday morning around 08h00, and additional technicians only arrived around 16h00, and could not restore our electricity. They left around 20h30, this means the whole day yesterday nothing was done and we have to suffer.

Please take us serious and restore our electricity urgently.

Ernest
0839259025
yonelanoganta Send email
 
Mar 12, 2020

Re-connection

Kindly assist my mother electricity was disconnected in december 2019 ,to cut story short she recently bought the house private sale and she as told to make paymnt which did on January 7th was told reconnection will be done within 14days till today shes without electricity Ref 333925153,Ref 342632716,Ref348419892
Lerato Sitole Send email
 
Mar 2, 2020

Electricity Supply Problem

Initial Ref. No (28 Feb 2020): 347654205
New Ref (02 Mar 2020): 347654266

Contact Numbers:
Lerato Sitole: 083 393 8285
Velaphi Nkosi: 067 628 3837

Please URGENTLY advise WHY my initial reference number 347654205 was closed with no resolution??
I called your contact centre today and i was advised that the meter has been replaced yesterday. NO ONE CAME TO MY PROPERTY AND NO METER WAS REPLACED!

Please urgently advise on who the technician this job was allocated to as he provided false information on my call and closed it without finalising it.
He only came on Saturday morning and told me that he will bring an inspector to check my connection cable because they do not work on weekends.

Whoever this reference number (347423205) was allocated to, was incorrectly handled and must be resolved IMMEDIATELY!

New reference number opened this morning to be handled as an escalation: 247654266.

I NEED FEEDBACK IN THE NEXT HOUR OR I AM ESCALATING THIS FURTHER
Lahliwe Send email
 
Feb 26, 2020

Switch board

My meter board but doesn't allow the lights to function I called at Eskom numerous times but no response
Poshlen Send email
 
Dec 16, 2019

Meter nox

Good day
I have bought a house and move in on the 10/10/2019. On the 30/10/2019 , I bought electricity and the eletricity did not get through. I went to Eskom offices and found out they are offline for 3 days. I went back on the 25/11/19 that is Randfotein offices. The gentleman who assistant me check through the computer and found out that the previous owner did not pay for electricity since 2012, I should pay R6052 for reconnection i asked him what did they do since 2012 since the eletricity was not paid cant they trace the previous owner. He was not interested he gave me the FNB account number that i should deposit the money. I did not have that money by then. On the 02/12/19 i deposited the money went to Randfotein offices with a proof of payment and assistant by the lady this time who then asked me why did i pay so much money because i was supposed to pay R1300 for the change of name nonetheless she log a call and gave me the reference number and informed me that fieldworkers will come the very same day 02/12/19 and they did not show up after 2 days i went back to Randfotein eskom offices, the very same guy who assistant and request that i should pay R6052 log a call again and tolde that the field worker is coming the very same day 05/12/19 waited nobody came. I tried calling the customer service with no success. I then went to Zola eskom office they also tried and assist log cal and same thing the field worker will come today, nobody showed up. Friday the 13/12/19 went back to Zola office again the guy explained that besides loadshedding Dobsonville gardens experienced bad eletricity connections for the past 2days but it was sorted, he also log a call and same thing fieldworkers are coming same day and they never showed up till today is the 16/12/19.
Please assist i dont know what else i should do.
Cell number: 0731883500
Email: portia[email protected]
Kyleryanvictor Send email
 
Dec 11, 2019

FAULTY METER

CPWEB2586937 FAULT WITH MY METER HAS NOW BEEN ESCALATED NUMEROUS TIMES. PLEASE CAN SOMEONE ASSIST ME WITH THIS PROBLEM. 3 SETS OF TECHNICIANS HAVE COME TO FIX THE METER BUT NOBODY KNOWS HOW TO FIX IT. I AM NOW 3 DAYS SOLID WITHOUT POWER AND HAVE LOAD SHEDDING ON TOP OF IT ALL. Damaged Meter - No Supply Created 11-12-2019 07:35 BERNICE HOUSE, 5, La Rochelle Road, Glenesk, City of Johannesburg, 2190, South Africa


Please could you urgently assist me.
I hope and pray you can help me.

I have been sitting without power for 3 days now, due to a sparking lamp post outside my home, and a meter that is broken, the technicians were at my property 5 mins ago but cannot fix the meter. There have been numerous technicians on my property over the last few months and not one of them have been able to fix it. I have to deal with load shedding because I don’t have a choice. But why must I deal with this. Nobody comes back to a person. I have two 80 year olds and a 6 year old that are in my care. I am exceptionally frustrated where I am sitting now. I have logged this online repeatedly. I have more reference numbers then I have cash in the bank, and still no power.

What do I do now as nobody in City Power are capable of resolving a problem.
I have now logged this online again. Please can someone see to this matter. I would like to cook a meal for my family tonight.
ADDRESS
5 LA ROCHELLE ROAD
GLENESK
JOHANNESBURG

KIND REGARDS
BERNICE
079 3708 240
079 9103 652
083 7213 147
MHLANGA Send email
 
Dec 10, 2019

Esiom

I very been calling Eskom about a faulty electricity problem since Sunday morning.I was given reference numbers and no action.They kerpbon lying the problem is been resolved yet not.We are very much unhappy about Eskom actions and treatment.

My name is Salaminah Dikeledi Mhlanga

Victor Valley Mhlanga
Ref number 327645636/328106579
Sthembiso Send email
 
Nov 16, 2019

Reject 13

Hello, I'm Sthembiso Masuku, as I was recharging eskom box it responded by saying "reject 13", then I have put formal complain but I don't get a respond so now I don't know what to do when the units are finished. My meter number is 37019707389.

My number is 0727952843
Sthembiso Send email
 
Nov 16, 2019

Reject 13

Hello, I'm Sthembiso Masuku. As I was recharging electricity box the respond said reject 13, my meter no is 370197079389

My phone number is 0727952843
[email protected] Send email
 
Sep 12, 2019

Useless company notification

Two months after below disaster which you not taking responsibility for you do the same thing again!!!! Shame what a absolutely useless establishment.

Damages caused

On 03/06/2019 Eskom turns power on and of multiple times for duration of 2 hours,
on 04/06/2019 Eskom turns power of for 21 hours from 7 am to 4:35 am.
On 05/06/2019 Eskom once again turn power of from 12;30.(min estimated down time to be 6 hours)

When is ESKOM going to start paying for their own negligence?

My appliances that keeps getting damaged>
A whole month worth of food that I had to toss in the bin!!!!

And then the edacity to hike electricity bills by 15% ? For what ,you clearly not delivering any type of service.
And your 3 day disaster is costing me in the range of R 20 000 already.

Not even to mention my basic human right of being able to take a bath!!!
[email protected] Send email
 
Sep 12, 2019

Usual poor service of Eskom

What a absolutely useless company!
AND ARE THEY CARRYING THE CONSEQUENCES for their lack in being able to do their job .
No off coarse not
Ntombim Send email
 
Sep 12, 2019

Poor Service Eskom

Good day

Our power supply has been off as from 26 August 2019 till now. I have been trying to call Eskom many times and gave me references.
When I do the follow up they will tell me that the reference is closed( which means they send the technician) but nothing fixed still in a
dark place. I am staying at Braamfisherville Phase 2, not far from Big Water tank. We will stay like this until when?

Please assist
SISebaka59 Send email
 
Jul 30, 2019

Not getting help

I will be so pleased to help me with this following problem : Since from 23th of this month (July) reported faulty on my electricity meter box but I still have not helped. I am calling every day and they promise me that the technician will come to fix it but no one came. They give me reference numbers every time I call them. It is blackout in my house and all appliances and lights are off. I don't want to interrupt their device as I know am not allowed to do so. What must I do to get help!!. Please can you follow up with this because now I don't know what to do. Thank you.
Rrabo Danda Send email
 
Jul 27, 2019

Power Cut in my block REF: 303711949

Since the power cut from the 19th June 2019, note that it has been over a month without electricity. Technicians from Lanseria came with a new transformer as they said power cut was caused by it, they never installed and connected it. We have been living in the dark from then till today.

One transformer which supplies few houses in our neighborhood gave problem and it is affecting few houses around the blocked. Myself and neighborscalled million times and given multiple reference numbers, we even tried visiting our branch in Randfontein and Lanseria where technicians are situated to try get help but with no luck. I feel we have exhausted all our avenue's and customer service that we call and technicians at Lanseria always promise to resolve the issue but nothing is happening and we just continuing on suffering without electricity.

Our neighbors have electricity on a daily and its painful to suffer without electricity yet we have been paying ESKOM for it.

This is UNFAIR and UNACCEPTABLE. It is winter and kids has to live in the dark and cold weather, they cannot even do school work properly and get well cooked meal due to this condition. Us as adult we try to live with the condition but it is very unfair.

Kindly advise the next level of escalation because we have tried calling and visiting the nearest ESKOM branches is not helping.
Rrabo Danda Send email
 
Jul 27, 2019

Power Cut in my block REF: 303711949

Since the power cut from the 19th June 2019, note that it has been over a month without electricity. Technicians from Lanseria came with a new transformer as they said power cut was caused by it, they never installed and connected it. We have been living in the dark from then till today.

One transformer which supplies few houses in our neighborhood gave problem and it is affecting few houses around the blocked. Myself and neighborscalled million times and given multiple reference numbers, we even tried visiting our branch in Randfontein and Lanseria where technicians are situated to try get help but with no luck. I feel we have exhausted all our avenue's and customer service that we call and technicians at Lanseria always promise to resolve the issue but nothing is happening and we just continuing on suffering without electricity.

Our neighbors have electricity on a daily and its painful to suffer without electricity yet we have been paying ESKOM for it.

This is UNFAIR and UNACCEPTABLE. It is winter and kids has to live in the dark and cold weather, they cannot even do school work properly and get well cooked meal due to this condition. Us as adult we try to live with the condition but it is very unfair.

Kindly advise the next level of escalation because we have tried calling and visiting the nearest ESKOM branches is not helping.
flo Send email
 
Jul 19, 2019

Power cut

Good Afternoon

From 17 July 2019, we did have an electricity, i lodged a complain on 19 July 2019 and was given ref no. 303662617. in the afternoon i made a followup only to find out that from the system, my reference is closed with the following message: it was written that we cannot receive help from eskom as eskom cannot send their technician.

Eskom claim that the reason we are not receiving services is due to strike and that technicians are held hostages when they come to our areas. however, i just want to know that, is it the only way or rather the best way for eskom to deal with the cries that we have as a public? surely there is, if technician are held hostages, SAPS must be involved. why the community has to suffer?

Please help...
Nokulunga Send email
 
Jul 17, 2019

Power supply

Since the beginning of winter we have a problem that electricity will go for just few houses.
In extension 8 Cosmo City we have reported and contacted Eskom every day

We were then told that we are overloaded just because of that there are rooms added in the houses for tenants however
Why is this affecting all of us because we don't have rooms

The latest incident in my house with following reference numbers
303027985, closed not attended
303159701, closed not attended
303212425 the latest one

We buy electricity on monthly bases and such treatment is not fair.
If Eskom see that this is indeed due to us being overloaded why not issue the letters to those houses with rooms and advise them as to what to do.

Please intervene
Judy Sinclair Send email
 
Jul 9, 2019

Online Eskom Portal for Customers to enter meter readings

Dear Eskom, I believe the time has come for you to cancel the Kana Enterprise contract and find a CRM programme that actually works. Every month it is the same problem - one cannot access the Customer Care portal to enter electricity consumption meter readings online. It is becoming tiresome that in each instance an error message is displayed even if one gets as far as successfully entering the meter reading after several attempts. The last attempt to access the Customer Care portal was an exercise in frustration: the system would not even permit access to the portal - apparently the server was overloaded and could not handle any more traffic. Add to that the unprofessional-looking user interface, the spelling and grammar issues, and overall inefficiency of the system and you have a disaster that mirrors the current state of Eskom and the rest of our banana republic. I have attached 3 examples of the monthly challenges we have to endure with Kana Enterprises' product. We are not amused :-(

Online Eskom Portal for Customers to enter meter readings Online Eskom Portal for Customers to enter meter readings Online Eskom Portal for Customers to enter meter readings

Dorcas Send email
 
Jul 9, 2019

Bad Technicians Service

Bad customer service

Hi

I am in White City
Please assist with having power restored. From Saturday, 6 July 2019 around 9 o clock in the morning we had a power outage. I have been calling eskom from Monday, 8 July 2019. I have 3 different reference numbers because the technicians, have lied on each and every reference number and they claimed to have resolved the problem and closed the case which they have not. I have tried to escalate the matter, only to be given different reference numbers. Please contact me on 083 357 6495.

Reference numbers are as follows:
301931154
301975798
302041714

can eskom advise as to how many reference numbers to be obtained in order to be assisted.


Please
I'm so frustrated because we have someone who is using gas cylinder for oxygen support and this is getting out of hand. we really need assistance, please.
Jouline Send email
 
Jul 2, 2019

Installation of cable

Good day on the 18th June 2019 I went to Eskom Brits to report cable theft when I got the call from Nnyundi 0799872208 Eskom he said that I must first clean my yard before he can install the cable then he said I must call him again on the 19th to remind him then I found the bouts to clean and I tried to call him he said he can't come cause he is not working I must phone him again o the 20th I did and he didn't take my calls anymore then I kept on calling Eskom customer service with this reference299393292 they kept telling me that my query it's been approved and I must continue to phone on the 1st July 2019 I called them they said I must go to the nearest Eskom I went in Brits Eskom and also they could not assist due to the fact that my husband called the Nnyundi to come and install the lady by the name of Martha Mokgadi in Brits she said the is nothing she can do as she can't force that Nnyundi to come and install she gave me a new reference number again301195593 and she said if an not happy I should go to CNC Eskom Brits so I can't be assisted due to my husband enquiring about our reference Nnyundi says he won't install the cable because of that he told Martha Mokgadi that he won't install the cable now our business is suffering because of this SHIT I want to know when did Eskom stop from supplying electricity to being Health inspectors I want someone to tell me cause am not happy at all with the service I got from Eskom am not happy I have attached the screenshot to show how many times did I call this Nnyundi person

Jouline Maletes
0735317018
0762068177
Reec Send email
 
Jun 28, 2019

OVER BILLED

HI I HAD JUST BOUGHT A HOME IN 2017 AND MY NAME WAS PUT ON THE TITLE DEED ON THE 13 OCTBER I WOULD LIKE TO KNOW WHEN DO I START PAYING FOR ELECTRICITY FROM ESKOM IS IT WHEN I SIGN THE PURCHASE AGREEMENT TO BUY THE PROPERTY OR WHEN I SIGN A CONTRACT WITH ESKOM FOR ELECTRICITY WHICH WAS ON DECEMBER 15 AND THEY PUT MY LIGHTS ON ON THE 22 OF DECEMBER AFTER I SIGN THE CONTRACT WITH THEM WHICH IS MY FIRST TIME SIGNING A CONTRACT WITH ESKOM WHY IM ASKING IS BECAUSE MY CONTRACT WITH ESKOM THAT I SIGN WAS IN DECEMBER 2017 AND MY FIRST BILL I GOT FROM ESKOM WAS IN JANUARY 2018 WHICH WAS R95000 FOR ON MONTH WHICH IS NOT RIGHT I THINK NOW THEY INSISTING I PAY THAT AMOUNT BECAUSE ITS WHAT IM OWING THEM FROM DECEMBER TO JANUARY THIS IS WHY IM ASKING WHEN DO A PERSON START PAYING ESKOM FOR ELECTRICITY IS IT BEFORE YOU SIGN A CONTRACT WITH ESKOM OR AFTER YOU SIGN A ESKOM CONTRACT NEED YOUR HELP PLEASE REPLY ASAP
MRS M.E
THANK YOU
Ruthmasemola Send email
 
Jun 21, 2019

Cosmo city, house no 9775

When ever there is a problem with the danger box, its always only two houses affected, every 3rd day, and when we logg complaints it takes the whole day before the problem its fixed, since i logged a complain at 07:00 still nothing its now 05:00 pm, i mean it is winter, we buy electricity, tjis needs to be fixed, and the 7 hours turn around time not adhered to, it also a waste of our airtym.

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