I have without success attempted to receive service from Eskom.
I am now lost of words I will just copy and paste what I have sent to them
I have received a call from the following number 011 259 4885 on which upon answering it was just quiet on the other side even though I kept on saying “Hello”.
I believe this is Eskom number as after calling it back twice it had your background music however no one answered until I hanged up on both accounts..
Kindly note that I still haven’t been assisted and no one has spoken to me except an sms stating that I must go to your offices.
I am failing to understand why I have to now take a day off and go to your offices personally when whatever the reason for my visiting can be resolved without me being there in person. All I have asked for is that the old units left on the damaged meter be transferred to my new meter.
As if this is not enough I still awaits communication regarding my last year request which I was given a new ref: number 294620462 and promised that someone will contact me and advise of way forward.
It’s truly shocking how Eskom treats its customers who have faithfully used their service fairly by paying for it legitimately.
Your service have truly left me numb that I have stopped calling your call centre.
This has been a back and forth thing of my request being referred to relevant department who appear not to care whether these issues are solved or not.
From: [email protected]
Sent: Saturday, May 11, 2019 9:30 AM
To: Peterson, J. (John)
Dear Mr John
Thank you for using Eskom s e-mail facility. We refer to your e-mail received on 10-05-2019 at 15:37 regarding your credit transfer to new meter.
REFERENCE NUMBER: 295609438
Kindly note that your request has been logged and forwarded to the relevant department to assist.
Should you wish to follow up on this email, please quote the following reference number: 295609438
Eskom Customer Service Contact Channels include:
Please note that for any life threatening Eskom related emergencies, we recommend that you rather call our Contact Centre on 0860037566.
Contact Centre Number: 08600 ESKOM / 0860037566
Our sms line: 35328
E-mail: [email protected]
For your convenience, you are welcome to register on our Eskom web Site (www.eskom.co.za) or on our Mobile MyEskom Customer App (Available in the IOS, Windows and Android App stores), to submit your query. Our automated system will provide you with a reference number.
Should you wish to change or update any of your contact information, please send a request to Eskom using any of the channels mentioned above.
Eskom Contact Centre
>> Original Message ...
Signature Version 23/02/2019 18:00
From: [email protected]
>> To: [email protected]
>> Subject: FW: copy of yellow slip for meter replacement
>> Sent: 10/05/2019 15:37
Kindly advise on the transfer of units from the old meter to the new one.
I have sent an email attachment of the requested slip on Monday morning and have not received any correspondence from your side.
Will appreciate a response in a form of a call or sms.
Please note that even to have the meter changed I had to go through having 6 ref numbers, Ref:294620461; 294687068; 99294688309; 29462462; 294764712; 294764715; 294929836 all these in a space of 1 week.