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Eskom

South Africa

Consumer complaints and reviews about Eskom

Sbongs Send email
 
Jun 12, 2019

Bad customer services and lies

Hi
I am in Orlando East
Please assist with having power restored. From Monday around 10 o clock in the morning we had a power outage. I have been calling eskom from Monday. I have 6 different reference numbers because the technichians, have lied on each and every reference number and they claimed to have resolved the problem and closed the case which they have not. I have tried to escalate the matter, only to be given reference number after reference number. Please contact me on 0721768959
Reference number
298 674 646
298 971 375
298 452 915
298 879 753

Please
I'm so frustrated because I have a toddler who is asthmatic.
[email protected] Send email
 
Jun 5, 2019

Damages caused

On 03/06/2019 Eskom turns power on and of multiple times for duration of 2 hours,
on 04/06/2019 Eskom turns power of for 21 hours from 7 am to 4:35 am.
On 05/06/2019 Eskom once again turn power of from 12;30.(min estimated down time to be 6 hours)

When is ESKOM going to start paying for their own negligence?

My appliances that keeps getting damaged>
A whole month worth of food that I had to toss in the bin!!!!

And then the edacity to hike electricity bills by 15% ? For what ,you clearly not delivering any type of service.
And your 3 day disaster is costing me in the range of R 20 000 already.

Not even to mention my basic human right of being able to take a bath!!!
[email protected] Send email
 
Jun 5, 2019

Damages caused by Eskom

On the 03/06/19 power went on and off multiple times in Strathavon.04/06/2019 Power went of for a wapping 21 hours.
Then stayed on for 7 hours and off again 12;30 on 05/06/2019.

Who is going to pay for damages to appliances as well as whole month worth off food that went bad and ended up in dustbin ESKOM?

Not even to mention the inconvenience.

Should all not carry the consequences off their own actions?
Johnito Send email
 
May 14, 2019

poor service provided to honest eskom using citizen

I have without success attempted to receive service from Eskom.
I am now lost of words I will just copy and paste what I have sent to them

RE: REF:295609438
Good afternoon

I have received a call from the following number 011 259 4885 on which upon answering it was just quiet on the other side even though I kept on saying “Hello”.
I believe this is Eskom number as after calling it back twice it had your background music however no one answered until I hanged up on both accounts..

Kindly note that I still haven’t been assisted and no one has spoken to me except an sms stating that I must go to your offices.

I am failing to understand why I have to now take a day off and go to your offices personally when whatever the reason for my visiting can be resolved without me being there in person. All I have asked for is that the old units left on the damaged meter be transferred to my new meter.

As if this is not enough I still awaits communication regarding my last year request which I was given a new ref: number 294620462 and promised that someone will contact me and advise of way forward.

It’s truly shocking how Eskom treats its customers who have faithfully used their service fairly by paying for it legitimately.
Your service have truly left me numb that I have stopped calling your call centre.

This has been a back and forth thing of my request being referred to relevant department who appear not to care whether these issues are solved or not.


From: [email protected] [mailto:[email protected]]
Sent: Saturday, May 11, 2019 9:30 AM
To: Peterson, J. (John)
Subject: REF:295609438

Dear Mr John
Thank you for using Eskom s e-mail facility. We refer to your e-mail received on 10-05-2019 at 15:37 regarding your credit transfer to new meter.
REFERENCE NUMBER: 295609438
Kindly note that your request has been logged and forwarded to the relevant department to assist.
Should you wish to follow up on this email, please quote the following reference number: 295609438
Eskom Customer Service Contact Channels include:
Please note that for any life threatening Eskom related emergencies, we recommend that you rather call our Contact Centre on 0860037566.
Contact Centre Number: 08600 ESKOM / 0860037566
Our sms line: 35328
Fax: 0862437566
E-mail: [email protected]
For your convenience, you are welcome to register on our Eskom web Site (www.eskom.co.za) or on our Mobile MyEskom Customer App (Available in the IOS, Windows and Android App stores), to submit your query. Our automated system will provide you with a reference number.
Should you wish to change or update any of your contact information, please send a request to Eskom using any of the channels mentioned above.
Kind Regards
Ditshego Modiba
Eskom Contact Centre
>> Original Message ...
>>









Signature Version 23/02/2019 18:00
From: [email protected]
>> To: [email protected]
>> Subject: FW: copy of yellow slip for meter replacement
>> Sent: 10/05/2019 15:37
>>
>>

Good afternoon

Kindly advise on the transfer of units from the old meter to the new one.
I have sent an email attachment of the requested slip on Monday morning and have not received any correspondence from your side.

Will appreciate a response in a form of a call or sms.

John
0842988743

Please note that even to have the meter changed I had to go through having 6 ref numbers, Ref:294620461; 294687068; 99294688309; 29462462; 294764712; 294764715; 294929836 all these in a space of 1 week.
Amo Send email
 
Apr 5, 2019

5 years stolen cable no help

I've been calling eskom asking for help and going to the nearest help center no help at all can anyone help me please 0658437440
Mk7894 Send email
 
Mar 28, 2019

No Power for Two Weeks

No Power for two weeks
I am Mkonto Matthews who is staying in Eensaam Village, Whittlesea. My account number is 8818316351. I have not had power for two weeks now and I reported this to eskom and I have references. The painful thing is that I am on conventional home power which get billed monthly. They are going to bill me for this month. That is very much unfair to me.

Please people help us, this is becoming too much to bare. All my food in my fridge get spoilt. Any senior manager that I can report to?
Please help.
Mkonto M
0714340858
email: [email protected]
Ntombini Kanyisa Send email
 
Mar 13, 2019

Unable to Load prepaid electricity

Good day

My name is Kanyisa. My parents live in a village in the iNtsika Yethu municipality in the Eastern Cape. They got a new electricity box and where able to put in prepaid electricity for the first time. They tried putting it in a second time and it did not go through. Please help us. The reference number for the box is 27839 20658 111 850. My cell number is 071 397 5856 and my email address is [email protected]

Kind regards,
Kanyisa Ntombini
Ntombini Kanyisa Send email
 
Mar 13, 2019

Unable to Load prepaid electricity

Good day

My name is Kanyisa. My parents live in a village in the iNtsika Yethu municipality in the Eastern Cape. They got a new electricity box and where able to put in prepaid electricity for the first time. They tried putting it in a second time and it did not go through. Please help us. The reference number for the box is 27839 20658 111 850. My cell number is 071 397 5856 and my email address is [email protected]

Kind regards,
Kanyisa Ntombini
jabulanim Send email
 
Feb 20, 2019

electricity restoraton

I reported the problem on Sunday until today I don't have electricity, I was given 4 different references and was is irritating is that they are lying when they close the electricity complaints as they write resolved without attending to the problem. This has led to my food rotten in the fridge and I cant cook which means I must pay more money for take away. I feel am treated worst than a foreigner in my own country and by the same black Eskom employees.
Maanda Rathogwa Send email
 
Jan 13, 2019

No power

I Maanda Rathogwa Meter number 07107580172 logged a call on the 11/01/2019 about the electricity that is not working and was issued with reference number 274039532 no one attended the fault due to what I was told was high call volume when I did follow up then 12/01/2019 technicians arrived on vehicle Registration CF171552 and did not attend the problem due to what we were told is shortage of ladders to climb to the cables and promise to come back the following day 13/01/2019 to attend the problem, I called back call center was issued with the ref number 274115130 and soon after another technician responded and told us the same story that they will come back the following morning on the 13/01/2019 and we have been waiting ever since without electricity with the risk of loosing everything we stored in the fridge. My 3rd and 4th reference numbers are 274298015/274298016
Maanda
[email protected]
Maanda Rathogwa Send email
 
Jan 13, 2019

No power

I Maanda Rathogwa Meter number 07107580172 logged a call on the 11/01/2019 about the electricity that is not working and was issued with reference number 274039532 no one attended the fault due to what I was told was high call volume when I did follow up then 12/01/2019 technicians arrived on vehicle Registration CF171552 and did not attend the problem due to what we were told is shortage of ladders to climb to the cables and promise to come back the following day 13/01/2019 to attend the problem, I called back call center was issued with the ref number 274115130 and soon after another technician responded and told us the same story that they will come back the following morning on the 13/01/2019 and we have been waiting ever since without electricity with the risk of loosing everything we stored in the fridge.

No power

BongiPhalatse Send email
 
Jan 12, 2019

Poor Eskom service

My house has not had electricity since Tuesday 08/01/2019 I have been calling Eskom ever since and given reference numbers. All 4 reference numbers are being cancelled after technicians claim they came when they actually never came. Since my fridge has been off my whole groceries including kids lunchbox meals are rotten and Eskom does not care. They keep sending technicians who cancel my references without doing their work and yet nobody is escalating the matter anywhere, the consultants just tell me to call again after 4hours n when I call I still receive the same answer "your reference has been cancelled because you problem was attended to, I will make another reference for you. But another reference is then cancelled also for the same reasons. Until when? Please assist.

Sibongile Phalatse
[email protected]
TiegerpoortM Send email
 
Jan 8, 2019

Poor service

This is now the second month that I did not receive my electronic invoice as we don"t receive our post, I phoned customer service for days no answer, left a message no answer, send a sms no answer back. On Friday morning I got hold of a consultant at power failure he told me the amount I had to pay. Which I paid on Friday, now I receive a sms to say my account hasn't been paid, I did pay my account, I can send the proof through to who ever is dealing with it. They are very quickly to say you haven't paid but otherwise no service. If they disconnect me because eskom haven't send me an invoice, I am contacting the onbudsman because of the bad service we get
leonvos Send email
 
Dec 29, 2018

No service!

Our power supply has been off for 4 days now (since Wednesday 26 Dec). I have been trying to phone Eskom's customer care, but NO ONE ANSWERS! No reply to my sms and e-mails either! How should I report a fault if no-one answers. It also says to leave a message and they will come back to you, but when you want to leave the message, it says, sorry mailbox is full!
This is the most pathetic service I have ever experienced!!! Three of our farms without electricity, no water for the animals, meat rotting! Can I put in a claim against Eskom for losses?
Tshiamo1980 Send email
 
Dec 20, 2018

NO POWER

Can I please get connected please. I have logged about 20 calls to be reconnected since 14/12/2018 and today is 20/12/2018 still with no avail. When you call the call center there keep on telling you someone is coming but that has been the case since the 14th. This is so frustrating as no body calls you back . My ref 270007894 . I am not sure if anybody care at Eskom especially when it comes to customer service. It is so frustrating dealing with Eskom.
Caren Send email
 
Dec 10, 2018

why must some people borrow to have electricity but some does not

Good day to whom it may concern

I am from Wesbank Kuilsriver and have a few issues that isn't seating so well with me. In this location where i stay electricity is very rare. To maintain you electricity meter box is a hard job for everyone. Especially with the high rate of our jobless youth and grandparents and parents who cant look after themselves. Then we have people who kind off having a nice time with not spending on such expense. They meter boxes is running for free with out buying any. we laid a complain about these boxes that is running with out adding to the meter box...but it seems like our complain has not been hard. In that case we all would love some free running electricity. pease sent someone out to check all the meter boxes in Kabega street and Fernglen street.
Supasem Send email
 
Dec 6, 2018

No Power

Swakwe Poultry Projects at Msengi Blinkwater village. Power went off on the evening on 28/11/2018, I have made several calls, there is only an automated response then the music will play until you run out of airtime. I sent sms to 35328 and email to [email protected]
after a long battle I was given Ref 264809928 but still l did not get help. It is now the 6/12/2018 no one has come to the farm. It seems like no one cares.

I am SMS Khosa 083 304 2469

No Power

OldjohnB76 Send email
 
Dec 4, 2018

Failed connectio

After load shedding on Sunday, a fuse blew on the pole connection to our farm. We have 3 phases and tried to switch our critical loads to one of th connected phase but can only get 206 Volts. We run a hydroponics vegetable farm and will lose our entire crop of we cannot get our pumps running. We have been trying to contact the Eskom call center 24 times in the last 24 hrs but can get absolutely no response. An SMS to the quoted number keeps coming back undeliverable. An email received a “canned” response. Eskom keeps asking for more money but keeps on load shedding thus losing more money.?? Like most business minded people, I fully intend going solar so Eskom will lose more money?? Am I the only one seeing this picture??
TanyaKleinhans Send email
 
Nov 16, 2018

Overbilling

I have a case at Nersa (national energy regulator SA). My complaint is over billing on estemated readings, incorrect false meter reading and overbilling. This case went for abbetration and Eskoms' faulty billing and accounting errors were prooved. Our agreement with Eskom was to make a payment between the 10th and 15th November, which was yesterday. Payment was made as per our agreement. We are still waiting on the min of meeting to be signed off and therefore have not closed this case formally. I have nothing in writing from Eskom.
Well well... I came home to find my electricity disconnected! After making frantic phone calls to employees involved, I am still waiting on my urgent appeals. I had to drive 60 kilometres to nearest Eskom office to show proof of payment. Again the clerk tried to make contact with parties involved. On the comments on our account it stated payment to be made the 10th. That was not our agreement!!!
Eskom did not send out a notice. Eskom accessed my property illegally. Eskom cut my power with on going reference number.
I was asured our supply will be connected as I have shown proof of payment. Its 5:53 am the next morning now and no CONNECTION. I feel victimised. This is surely a bully tactic.
mohammedh Send email
 
Nov 8, 2018

very poor service

ref no 261537141,lights went out at 2 on wednesday the 7/11/2018 and i called eskom 8 times that day /night and was told between 5-7 hours i will get help but 20 hours later still nothing , my freezer has defrosted and all my stuff is rotten ,who the hell is going to pay me ??
on one occasion i was told that a technition is in the area sorting out issues but was not in sight the whole night , i was the only one without lights , all my neighbours around me had lights , ESKOM is useless , i am not happy with the service,i need someone to give me answers.
regards
m.haffejee
magda1974 Send email
 
Oct 31, 2018

Power cables

We stay on a farm. Our one transformer was stolen and we've reported it to Eskom when it happened. Eversince the theft we have 2 loose cables swaying when the wind blows. When the cables touch one another, there is huge sparks flying around. Last year because of the sparks our land was set alight as it was within the draught we had. Several people saw the sparks and then also saw how our land was quickly covered in flames. We have reported this to Eskom numerous times, but still nothing has been done to remove the cables.

The problem is we have cattle in that land, should the field get set alight again... who is going to pay for our damage?

Another problem we have when the wind is blowing is that the normal electricity lines swings into each other. This causes power failure not only for our house, but for some of the neighboring farms as well. When contacting Eskom I was informed that they will not send a technician out to assist with this, because they need to know which of the transformers involved??? How on earth should I know?? The only thing I know is that both these problems are a huge risk.... people or animals can be killed.
octavia Send email
 
Oct 31, 2018

power cut

From: Lesele, O. (Octavia)
Sent: 31 October 2018 10:11 AM
To: '[email protected]' <[email protected]>; '[email protected]' <[email protected]om.co.za>
Subject: REF NO:259768082 AND 259707621

ANGRY AND DISAPPOINTED CLIENT

electricity went off at my mom’s place on Saturday even today still no help from Eskom . really disappointed from Eskom such a big company with disgusting customer service . I spoke to KATLEGO FROM BRAAMFANTEIN CALL CENTRE AND SHE DROP A CALL ON ME I PHONED AGAIN SPOKE TO KAGISO TRIED TO HELP I ASKED TO SPEAK TO A TEAM LEADER WHO SHE REFUSED TO COME SPEAK TO ME . I WENT TO ZOLA OFFICES THEY PROMISED TO SEND A TECHNICIAN THAT WAS YESTERDAY ON MONDAY ITS TUESDAY 05:42 STILL NO SIGN OF TECHNICIAN WHAT A SHAME AND DISGUSTING THIS IS . AN OLD LADY WITHOUT ELECTRICITY FOR SO MANY DAYS . IAM VERY ANGRY AS MY MOM USES PREPAID BUT SHE IS BEEN TREATED LIKE SOMEONE WHO DOESNT PAY ELECTRICITY. I HOPE I WILL GET AN ANSWER AS SOON AS POSSIBLE I HAVE 2 REFERENCE ********** 82 FOR THE 29 OCTOBER 2018 REF: ********** 21 FOR THE 28 OCTOBER 2018


there are guys that came yesterday and told me that they can’t open the meter outside how possible is that if they working for Eskom . so now I really don’t know what to . sending this to you CEO I am hoping I will get an answer as ap. And by end of today my mom will have electricity . I feel Eskom is very incompetent especially the call center and the lady from Zola offices . so I am looking forward from hearing from you . it’s been 5 days now without electricity and the last time I check turnaround time its 4 to 7 hours I really need assistance that is why I iam sending this to you as I am very desperate now . we have a small child at home that needs milk all the time and other need that we need to use electricity

regards
ANGRY AND FURIOUS CLIENT OCTAVIA LESELE
Shardow Send email
 
Oct 24, 2018

Electricity crisis

Hi its been 6 days without electricity. I've laid a complain to Eskom but they are busy giving me different reference numbers the first one is 259202010, second is 259208290 and now it's 259349958. I am writing this email in the dark using a candle, even now the power has not been restored. I'm angry because we are paying electricity but the treatment we get from Eskom is not good at all. Please check the calls that I have made to you guys using these reference numbers as they say ''they are been recorded'', they are telling me about people who are not paying but why must I suffer on their behalf? I'm so angry its not even funny, the call centre people are not helping at all, they say the technicians are on their way or they have attended the matter but nothing has changed. Does Eskom want us to do (izinyokanyoka)? because this thing is not working for those who are trying to obey by the law.
kusion Send email
 
Sep 17, 2018

New Reticulation

We applied at Eskom for a new point and we were told that there is no reticulation in that area so we need to pay for that so as to get a point because Eskom has to get a transformer there, so I asked why must we pay for their transformer why they can't pay for it because all we want is electricity, we were told no since we the ones who want a point there seeing that there's no reticulation we must pay for it. I then asked after paying does that mean that Eskom will re-reimburse us if someone wants to pull from there as we paid for the transformer because I said to him if I pay for that transformer then it is ours or they must re-reimburse us or atleast compensate us for bringing the reticulation there, we were no whoever comes after us will just be connected there. I feel it is unfair that i should pay for Eskom reticulation because it is their responsibility to provide us with electricity and we must just pay for the pulling from their transformer not that we should pay for the transformer plus pay for the point.

Eskom is just a let down and they just taking advantage of us and taking advantage of us needing electricity.
Esme Send email
 
Sep 6, 2018

Reconnection

To whom it may concern


Our electricity has been cut due to tempering. We paid the fine of R6052.00 on 13 August 2018. Proof of payment was taken to Eskom Bellville office. When my mother asked when reconnection will be she was not given a contact number mor a waiting period but instead the person told her not to phone because if she should phone they will take longer. It is 6 September 2018 they have proven their point which is we must just wait we were in the wrong.

I have been phoning since 16th August 2018. Everyday someone gives me a different story and another protocol that Eskom has and up till today I really dont know what it is.  I respect and understand each company got a protocol to follow but hard to understand if alot of people at same company give you different protocols everyday.

Upon yesterday phone call the 4 September 2018 i phoned. Told the guy it was tempering and he jokingly said that with tempering they take their own time and we must wait and we may even wait till December. He said that he is just being realistic in saying it because this is what happens and it is just for them to come switch on electricity. He said ee can go to offices in Bellville to a Zurina Booysen and cry or beg for them to reconnect us.

I was upset yes and feels its pathetic for a call centre person to serve the public in that manner. I even told him he could have been more sympatheyic he tells me he just being realistic. Of all the calls to Eskom that was the worst.

Eskom van drives up and down in our area every day which mean there was no paper work given to them or are we in a pile of paperwork of people that is on punishment for tempering?

We paid our fine so how long more should we wait?

We were given two reference numbers: 250409046 and 252692022

Please advise

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