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Eskom

South Africa

Consumer complaints and reviews about Eskom

Buang Leballo Send email
 
Aug 29, 2017

CABLE THEFT

I reported cable theft on the 9th of June at Garankuwa zone 15,the first thing I did was report the matter to police then went to Eskom Garankuwa.They told me that the matter would be solved before or after 7 days but even today the 29th of August haven't received any help from Eskom. I am sick and tired of the lack of services they provide.I am very angry because its now 3 months without electricity. Even buried my late brother without any electricity,called customer services many times even today I haven't received any help.Eskom m failed me its poor services is disrespective because we buy electricity we dnt get it for free.Attend my matter ASAP
LADY N Send email
 
Jul 26, 2017

Very bad service

On the 25 of June 2017 I went to police station to open Cas of my stolen meter Box and some of my belongings,I then went to Randfontein eskom to report the matter carrying a affidavit written a meter no of a stolen meter Box and a Cas no ,the LADY who was helping me told me that my meter Box did not buy electricity the whole of 2016 I then sad yes because the is not one was staying there as in now I'm at my sister's place, because they are building the house and out side rooms and as in now the is no roof they still busy with it and I even show her photos of the house,I then ask her that can't she check on the system that the units that were there was moving or not since 2016 till now maybe that can help also it was like I provoked her or I've sad something wrong, she then gave me an attitude and told me that they will send a surveyor to come and check I then sad no problem,she then sad I can live now after the surveyor has surveyed the place they send me an sms till now,I was not given a reference no or anything until today I'm still waiting for eskom and now I'm stacked cause my electrician can't tupe electricity in the house because there is no meter Box and by the time I reported the matter the was a cable they stole on a meter Box and now the cable has been cut also.and now I don't what to do anymore.
sense Send email
 
Jul 20, 2017

Liars

Everytime we have an electricity supply problem and I make a follow up with the reference number that I'm given I'm always told that the technicians came and fixed the problem whilst the problem hasn't been sorted out. Then i am given a new reference number meaning that the delay in service is prolonged. I don't understand how they would close a jobcard without even going to check what the problem is. This is the second time its happened.
[email protected] Send email
 
Jul 12, 2017

Electricity box burnt

Good day,

How long is it going to take for Eskom to sort out a burnt electricity box. Since
Tuesday, 11th July 2017 round about 02:45am, an electricity box burnt down, a complaint
lodge, ref 208661791. Today 12th July 2017 08:50am, still no news from Eskom. We still have
no electricity. I am not happy with the service, why do we have to beg and plea people to sort
out the problem we have. This is very unprofessional, frustrating and totally unacceptable.
Motsatsi Send email
 
Jul 10, 2017

No Electricity

We have been having problems with electricity since Thursday and till today we still have no electricity. Here are all the reference numbers that we logged and they just close the query without coming and assisting us: 208475086,208482629,208546975,208547840,208619813,208651465. I don’t know what needs to be done before we could get some real help because it seems like we need to constantly log request and get no help. Can we please get some help.
Mashudu73 Send email
 
Jun 19, 2017

206529082

Still no reconnection
I received a call from Eskom on Saturday asking me if I am reconnected which I say no . I asked the agent why is he calling because he is supposed to know if I am reconnected instead of responding he asked me what happened and I had to repeat the same story again 😳. He then tells me that I should be patient the reconnection takes 7-14 days . The other urgent on Wednesday told it takes up to 30 days . He cannot confirm when because they are not in control of installers and he also cannot give me installers contact details .For the life of me why did he call ?

I am really exhausted with Eskom . This is inhumane.
Mashudu73 Send email
 
Jun 16, 2017

No connection

Ref No:206529082

My meter blew up in the morning of the 10th of June 2017 around 430am and part of my house was badly damaged. I called Eskom around 6 am to report the problem . I was given a reference number and was told a technician will arrive between 4 -6 hrs. The technical only arrived at 2pm . All he did was to take pictures and tell me that he might or might not come bva hi to install the meter . He refused to give his details but his name is Zachariah. To cut the story short he did not come back . Sunday morning I called and was told that I was buying electricity illegally so I should visit their offices on Monday . I went and gave the lady all my proofs of purchases but was told they cannot pick up the purchases so I need to pay 6k and I paid because arguing with someone who does not care does not help.Then I was told that unfortunately I am not a priority for reconnection because of my purchases irrespective of that I paid the fine . Was told my branch is Randfontein and was provided that is invalid. Monday no luck . Tuesday got a call that Eskom ppl has arrived and was happy with the turnaround time ...oops they were there to remove a meter that is burnt to ashes and not to install . I got annoyed called Eskom and first I have to repeat the story of what happened maybe 3 times to the agent then she finally gets it and then tell me about illegal connection and I told her there is no such . I was told I should wait . I then told her that I find the s funny that I was charged 6 k and I still have no power but no one is asking who sold the power to me . And the urgent just continue talking and not even get what I was asking .she only got it after 30min and by the time I was tired talking . Wednesday I get a call from Eskom following up on the quirry but not for my connection but what happened . Still no connection. Today I call again give ref number , same story had to repeat the story and was told if ur still disconnected call us after 4 . Called after 4 to repeat the story again and the person is looking at the screen and apparently the information is saying my house was vandalized, there was breaching of electricity,tampering with the meter I am like that is news to me . After talking to few agents got to speak to the supervisor repeat the story again and she checked who I s allocated the installation she can only find a landline but no cell number 😳. I still have no power and is weekend again . Kids are writing exams it is cold but Eskom does not care . I even asked to source my own meter I was told I will pay another 6k if they come to my house and find another meter 🤦🏽‍♀️
Nomzamo.Hlwele Send email
 
Jun 9, 2017

Application to remove pole

Good day,

I refer to my complaint submitted on 30 May 2017

REF Number: 164 573
Quotation Complaint ref: 205 450 191 148

Please find attached images of the pole that needs to be removed from our yard. I have send numerous emails to Eskom customer service, they read emails but no response is being given have contacted the Customer Service line as well.

Kind regards

Application to remove pole Application to remove pole

Bilixem Send email
 
Jun 7, 2017

Powerless Winter Night

What is the use of being a paying customer if I have to watch people who don't pay enjoying electricity while I sleep in a cold night with my children. After reporting power outage I am tod that I must just sleep and call again in the morning for a technician to start attending to my problem.

Is it not better to join the rest and just remove the meter and steel the power in order to enioy uninterrupted supply.!

Meter number: 04239909999
Pole details:Mv Pole MC 88-5-3-2
LV POLE 04 A03
Ref:206045308

Thank you for unsatisfactory,
Paying Customer.
Miss H Send email
 
Jun 5, 2017

Black Cable on the groud

I have really run out of ideas on how i can get Eskom to come and sort out their mess,I have logged calls numerous times but not solution has been granted,December 2016 i had low voltage power they came to rectify the issue by installing a cable from the pole through my neighbor to the house ,the cable is one the ground which looks like a ezinyoka thing which is dangerous for the kids and cars its even starting to show bit of sparks.Please help urgently this is a serious life hazard.No use trying to call the call centre no of 086 003 7566 as they just issue the query to lenseria office and they never able to resolve the issue.Try calling the headoffice no of 011 800 8111 to lay a complaint against the lenseria office & their email address is [email protected] but they never respond to that email address. The ref no for Dec when the put the cable is 190391170 and 190647503 then the ref no’s for Lanseria to fix the fault are 195728803 , 199087506 , 199249889 , 200734332 but the issue is still not fixed
Lindiwe37 Send email
 
Jun 1, 2017

No electircity restored-205665608

Good day

Complaint: I am rather appalled by the service I received today from Eskom.

A telephonic call was made at 08:15 AM this morning to the Eskom Contact Centre this was to report electricity that had been disconnected/ off being from the previous night ; reference number 205635811 . I was then made aware of your turn around time which is 4 to 6 hours ; which is fully understandable.

At 13:06 PM I received an SMS saying "Dear customer, power should be restored as per filed staff. If your power is not op please report it again". only to find that this is not true there was no power restored in my home!
I then called in again at 13:20 PM to follow up and correct this and was told that the matter will be escalated an da new reference number was provided 205665608 .


At 4 I decided to call as 3 hours over and above the initial hours . making unit 9 hours in total which nothing has happened . at this time I then was told that there was a back log and had to wait for an additional 6 hours!!!! this is really ridiculers extremely pathetic. I am a user who always pay for the service I receive from you and to receive such horrendous service from yourselves is un acceptable.

Please note that should my electricity not be re instated by 6PM I will be claiming for the takeaway that I bought!


To communicate with me please pick my details up using the reference number.
Nomzamo.Hlwele Send email
 
May 30, 2017

Application to remove pole

Good day

REF NUMBER: 164 573 148

I refer to the below urgent enquiry that don’t seem to be going anywhere. We have further received a quotation of about R200 000+

We don’t have such an amount and even if we did we wouldn’t pay. Why would we have to pay for something that we didn’t consent to? Eskom came and put a pole in our home, there were already houses there and there was a yard, they never Consulted with the Land/Home owner when they installed this and now we are asked to pay this ridiculous amount of money., the quotation is not even signed have been trying to contact the issuer but to no avail. I have been calling your call centre and often given the same story, I have sent a number of emails to your Customer Services and even provided my contact details but to no avail there as well. I only received an autoreply email acknowledging the email and committing to reply within a certain time but that never happened. I contacted the call centre as well today on 30 May 2017 they are saying that us receiving a quote mean that the matter is finalised and that investigations were done and concluded. He suggests that we might have built where there were demarcations which I totally disagree, that Village was there many years ago and Eskom was not even a thought, if that was the case we should have been informed of this before they install a pole as the houses were already build and the yard installed already. This pole doesn’t support only use therefore we cannot suffer because of this, we don’t care of the whole village stays without electricity we want our Land and we want to use it and surely we have a right to do what we want on our Land. We also heared from the neighbours that instead of the pole being removed you have changed the pole and re installed a new one, again you went and did as you please in someone's property. Are you going to give issue us with a quote for that as well??????????? The yard in question is in Eastern Cape but we currently reside in Western Cape.

My father spoke to someone by the surname of Marhuluba, Mr Marhuluba, he provided the following contacts for him , 047 401 7423 & 047 401 7100 but we are unable to reach him on those contacts. He also provided Portia Vamba’s contact details, he said we must contact him or Portia but we don’t get hold of Portia as well on the contacts provided , 043 703 2361

I am issued with the below ref for the Quote complaint.

Quotation Complaint ref - 205 450 191

Thanking you in anticipation.
[email protected]
Nomzamo.Hlwele Send email
 
May 30, 2017

Application to remove pole

Dear Customer Services,

REF NUMBER: 164 573 148

I refer to the below urgent enquiry that don’t seem to be going anywhere. We have further received a quotation of about R200 000+

We don’t have such an amount and even if we did we wouldn’t pay. Why would we have to pay for something that we didn’t consent to? Eskom came and put a pole in our home, there were already houses there and there was a yard, they never Consulted with the Land/Home owner when they installed this and now we are asked to pay this ridiculous amount of money., the quotation is not even signed have been trying to contact the issuer but to no avail. I have been calling your call centre and often given the same story, I have sent a number of emails to your Customer Services and even provided my contact details but to no avail there as well. I only received an autoreply email acknowledging the email and committing to reply within a certain time but that never happened. I contacted the call centre as well today on 30 May 2017 they are saying that us receiving a quote mean that the matter is finalised and that investigations were done and concluded. He suggests that we might have built where there were demarcations which I totally disagree, that Village was there many years ago and Eskom was not even a thought, if that was the case we should have been informed of this before they install a pole as the houses were already build and the yard installed already. This pole doesn’t support only use therefore we cannot suffer because of this, we don’t care of the whole village stays without electricity we want our Land and we want to use it and surely we have a right to do what we want on our Land. We also heared from the neighbours that instead of the pole being removed you have changed the pole and re installed a new one, again you went and did as you please in someone's property. Are you going to give issue us with a quote for that as well??????????? The property in question is in Eastern Cape but we stay in Western Cape.

My father spoke to someone by the surname of Marhuluba, Mr Marhuluba, he provided the following contacts for him , 047 401 7423 & 047 401 7100 but we are unable to reach him on those contacts. He also provided Portia Vamba’s contact details, he said we must contact him or Portia but we don’t get hold of Portia as well on the contacts provided , 043 703 2361

I am issued with the below ref for the Quote complaint.

Quotation Complaint ref - 205 450 191

Thanking you in anticipation.
[email protected]
Bonnie411 Send email
 
May 23, 2017

Damaged Transformer

Good Day,

We have not had electricity for more than three weeks now. I have called and emailed so many time. They keep giving us reference number of which they have turned to be very useless because they never come to fix our transformer.

Every time we call Eskom we are told that a car has been sent to fix our transformer which is a big lie. We have thrown out food due to not having electricity which has cost us more than a lot of money. In total 34 houses DO NOT have electricity, it is cold now and it is close to exam time for school kids.
Reference number: 204653306 and Reference Number: 204886464.

Pole Number kct 34
Diepsloot ext 6
next to house no 3024
meter number 07062103192

Regards,
Bongi
Bonnie411 Send email
 
May 23, 2017

No electricity

We have not had electricity for more than three weeks now. I have called and emailed so many time. They keep giving us reference number of which they have turned to be very useless because they never come to fix our transformer.

Every time we call Eskom we are told that a car has been sent to fix our transformer which is a big lie. We have thrown out food due to not having electricity which has cost us more than a lot of money. In total 34 houses DO NOT have electricity, it is cold now and it is close to exam time for school kids.
Reference number: 204653306 and Reference Number: 204886464.

Pole Number kct 34
Diepsloot ext 6
next to house no 3024
meter number 07062103192
Ursula davids Send email
 
May 22, 2017

Cutting electricity

Good day,

I would like to lodge a complaint against eskom. After my parents have been phoning the Eskimos helpline to request a electricity bill as they have not received a bill in the last few months, their (2 pensioners) electricity has been cut. This evening.my level of disgust for this power utility us at extreme low as the subcontractors who were tasked to this malicious act, was rude with them. Let it be known that they also were not competent in providing advise as to how the reconnection would work.
Please investigate this matter and these rude subcontractors.

Regards,
Ursula Riddles
074 754 6018
Dini Send email
 
May 16, 2017

Service not satisfactory

Good morning

The service at Eskom is really not satisfactory. Need to train their staff at night about their system, so that when people call their able to assist them. Our parents are BORN BEFORE TECHNOLOGY so its difficult for them when the CUI boxes gives them problems.
1. On the 15-05-2017 was called by my parents that their box is giving them problems. Went and realized I also couldn't be of assistance. Called Eskom @ 17:50 and was helped by the gentleman by the name of Sizwe who was not of assistance at all.
Logged a complain with him of Ref: 204392769. Still waiting for the reply that would be done within 5 working days I assume.
2. Was told that the system was not updated and need to wait for an hour for it to be updated as if its my problem for their system not updated. I'm having a problem and also accommodate them with their system being updated.
I waited on the dark and cold with my kids and parents.
3. After an hour at 18:55 called again and shame what a waste of my airtime. Helped by the worse Mashego who was not of assistance and short tempered, chicky and never got any assistance.
4. @ 19:05 called again thinking maybe would get better help unfortunately was caller number 58 and couldn't wait since I had spent R150.00 of airtime for fruitless expenditure.
5. The following day after a cold night and ooooh a cold bath in the morning called Eskom again, needed to do that cause cant stay in the cold. NO CHOICE HAD TO DO IT
6. Was helped by the lady who was helpful and also took the matter in a professional way. I thought I called the wrong number since the two idiots at night when asked to that they said they can't.
7. Listern (something) @09:09 was a bit of help hope the issue become resolved.

Ref: 204392769
Meter No: 07101668593

A very angry customer that need help and solution on the boxes in the manner of old people who cant understand technology.

Regards,
Dineo
Natasha84 Send email
 
Apr 24, 2017

No Power - 50 Hours + Stunning assistance!!

Good day

We have been without power since Saturday morning between three thirty and four!! We have phoned Eskom several times (+10) with absolutely no help whatsoever. We have been given reference numbers only to have the case closed by the field agents (that never come to resolve the issue) approximately 30minutes later. We suspect it might be cable theft which we have reported as well only to be told that we need a case number from the police. We have been to the police station and told that it is not our responsibility to report it and as the pole is outside our property, it is Eskom's responsibility to report it.
Contacted Eskom only to be told I need to follow up at 08:30 in order to speak to the supervisor. Well, Eskom with my electricity bill up to date and paid promptly on a monthly basis, how about you get off your ass and resolve and our electricity outage!!!

We are now desperate as we rely on our electricity for the most basic and valuable resource, water!!!
refrigeration Send email
 
Apr 11, 2017

Call centre

Good day

We had a power outage since 02:32 this morning.
I tried calling the call centre several times to get a reference and guess what, it rings, the call gets answered and then complete silence???
Getting paid for silence I guess, sorry I mean sleeping.
Hooray for the call centre that needs to assist people
I have tried calling from 02:50 till after 03:23 , a total of 8 times with the same results, dead silence.
Could this please be looked into as a matter of urgency as I am sure I am not the only one with this problem and this is not the first time nor the second or third time this happened.

Calles made to Eskom at the below times on 11-04-2017.
0860 037 566
02.50
02.52
02.53
02.55
02.59
03.22
03.23

Thank you
Bathong Send email
 
Mar 6, 2017

Power failure

How long should we wait for eskom to help us out or are you waiting for someone to get hurt then you will come .. since last sunday ive reported to eskom about the cable being in contact with water but people that are being sent here dont wanna dig to solve the problem .. they tell us they will do that some other time.. please hire people who wants to work .. my food are rotten .. i live in orange groove
rich88814 Send email
 
Feb 21, 2017

ESKOM POWER OUTAGES

Our power went off (as per usual) at about 3am in the morning. This time however, only our pole seemed affected. Neighbours next door are okay for power, neighbour over the road is also off - so its only our pole. Reported to Eskom at 7am. No ref number sms'd to me as requested. By 11am I started phoning back. Told they are waiting for materials, and power will be restored by 14h30. By 15h00, no power. Phoned yet again. Told the problem is resolved...... bullshit - we are still without power. Once again go to great lengths to explain its only our pole. New fault gets logged - so this means we have to wait ANOTHER 4 hours.... what utter nonsense. Phone again at 4pm... Now this getsescalated to Meyerton Technical office. By 5pm still no power. Meyerton does this often - closing a reference off and the problem is not resolved. Must be to buy more time cos they don't know what they are doing. Eskom's Meyerton service dept is shockingly bad.
Nette0509 Send email
 
Feb 10, 2017

Electricity failure not attended too

Wow, it is 1 o'clock in the morning, our whole area is out due to a storm @ 10 last night.
I phoned to report outage and got told that someone will attend the call in the morning because their technicians "knock-off" at 10.
So here we all sit. This is great service for you. Since when!!!! God help anyone that has medical problems and requires electricity, because Eskom obviously don't care.
Tutu Send email
 
Jan 18, 2017

Illegal connections affecting lives

Good day

We report our lack of electricity almost everyday wr have explained to call centre staff logged a complained and the was no feedback . We staying next to a squatter camp which means illegal connections can we please have electricity inside pools of our yards or can we please move to other boxes that are not easily accessible we can't buy anything for the fridge because they all wasted

I'm staying with a 71year old woman and all this causes so much stress on her please help her.


Regards
mbhavazani Send email
 
Jan 4, 2017

NEW CONNECTION

I have called your customer service line to apply for new connection. As per reference 192553724, I didn't get any respond since i was told that they will send members for inspection. i don't know why it takes time i have a pole in my yard is just to connect to the house. i am very much disturbed about this situation.
mbhavazani Send email
 
Jan 4, 2017

NEW CONNECTION

I Have contacted Eskom customer service for new connection, Since i received Reference number 192553724 and be told that they will send the member to come and inspect the site. i am still waiting. i don't know why it takes so long. i have also explain the there is a pole in my yard it need connection to the house. i am very much disturbed about the service received.

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