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Eskom

South Africa

Consumer complaints and reviews about Eskom

Bathong Send email
 
Mar 6, 2017

Power failure

How long should we wait for eskom to help us out or are you waiting for someone to get hurt then you will come .. since last sunday ive reported to eskom about the cable being in contact with water but people that are being sent here dont wanna dig to solve the problem .. they tell us they will do that some other time.. please hire people who wants to work .. my food are rotten .. i live in orange groove
rich88814 Send email
 
Feb 21, 2017

ESKOM POWER OUTAGES

Our power went off (as per usual) at about 3am in the morning. This time however, only our pole seemed affected. Neighbours next door are okay for power, neighbour over the road is also off - so its only our pole. Reported to Eskom at 7am. No ref number sms'd to me as requested. By 11am I started phoning back. Told they are waiting for materials, and power will be restored by 14h30. By 15h00, no power. Phoned yet again. Told the problem is resolved...... bullshit - we are still without power. Once again go to great lengths to explain its only our pole. New fault gets logged - so this means we have to wait ANOTHER 4 hours.... what utter nonsense. Phone again at 4pm... Now this getsescalated to Meyerton Technical office. By 5pm still no power. Meyerton does this often - closing a reference off and the problem is not resolved. Must be to buy more time cos they don't know what they are doing. Eskom's Meyerton service dept is shockingly bad.
Nette0509 Send email
 
Feb 10, 2017

Electricity failure not attended too

Wow, it is 1 o'clock in the morning, our whole area is out due to a storm @ 10 last night.
I phoned to report outage and got told that someone will attend the call in the morning because their technicians "knock-off" at 10.
So here we all sit. This is great service for you. Since when!!!! God help anyone that has medical problems and requires electricity, because Eskom obviously don't care.
Tutu Send email
 
Jan 18, 2017

Illegal connections affecting lives

Good day

We report our lack of electricity almost everyday wr have explained to call centre staff logged a complained and the was no feedback . We staying next to a squatter camp which means illegal connections can we please have electricity inside pools of our yards or can we please move to other boxes that are not easily accessible we can't buy anything for the fridge because they all wasted

I'm staying with a 71year old woman and all this causes so much stress on her please help her.


Regards
mbhavazani Send email
 
Jan 4, 2017

NEW CONNECTION

I have called your customer service line to apply for new connection. As per reference 192553724, I didn't get any respond since i was told that they will send members for inspection. i don't know why it takes time i have a pole in my yard is just to connect to the house. i am very much disturbed about this situation.
mbhavazani Send email
 
Jan 4, 2017

NEW CONNECTION

I Have contacted Eskom customer service for new connection, Since i received Reference number 192553724 and be told that they will send the member to come and inspect the site. i am still waiting. i don't know why it takes so long. i have also explain the there is a pole in my yard it need connection to the house. i am very much disturbed about the service received.
bankbank Send email
 
Sep 18, 2016

no working .. lies !!!

Wow .... who much longer. this was my complain nr at 1o'Clock at 18;48 I got a sms telling me : Eskom Ref 182645279 Dear Customer, Power should be restored as per field staff. If your power is not on please report it again.

when I phoned in again TELLING THEM still no power, I was told to get a new complain nr... now I have to wait for 6 hours again !!!!!!!!!!!!!!!!!!!!!!!!!!! where is the SERVICE???!!!!!!!!!!!!!!!!!!!!!!!????????????????????? JUST LIES

no shame!!!!!!!!!!!!!!!!!!!
Delmi75 Send email
 
Aug 2, 2016

Bad service incompetent people

This is now the 3rd time that my electricity has been disconnected while my account IS NOT IN ARREARS! In February 2016 I had to wait 6 days for the reconnection. In that 6 days they broke into our house twice! Today my electricity was disconnected although the account was paid on the 29th of July 2016 and the payment is reflecting on my statement. I now have to wait for Eskom to approve the reconnection WHILST it was not supposed to be disconnected in the first instance!! I have had enough of this incompetent useless people who are incapable of delivering a service I have to pay for!!!!! My Eskom acc no, if ANYONE is even remotely interested in trying to do something about this, is: 5322220912!
phumephi Send email
 
Aug 2, 2016

no service

I’d like to escalate The Eskom Technicians for their appalling service
We have been without electricity for three days now, since Saturday 30/07/ 2016… We keep calling to log calls only to find that the calls are been closed saying that the “issue has been resolved” whereas it hasn’t been resolved, I find this VERY unprofessional.

Ref numbers - 179267987/ 179304954
O.Letselebe Send email
 
Jun 17, 2016

Urgent Escalation (Bad Service)

To whom it may Concern

I’d like to escalate The Eskom Technicians for their appalling service
We have been without electricity for a week now, since Sunday 12th June 2016… We keep calling to log calls only to find that the calls are been closed saying that the “issue has been resolved” whereas it hasn’t been resolved, I find this VERY unprofessional and rather frustrating that in this blistering cold we are left without electricity for so long

Below are the list of Reference numbers in our name and I’m sure there are a whole lot more from all the neighbors

175139658
175222742
175278280
175499150

I fail to understand why we must stay without electricity for so long and have to beg people to come forth and assist us for a service we are paying for???

This is totally totally UNACCEPTABLE!

We URGENTLY need assistance, please could someone look into this
Danielson Send email
 
May 6, 2016

bad service

Hi I am staying at Diepsloot extension six.emlanjeni street we keep calling eskom.they just giving us references but no service.wen they come and fixing within and hours the electric it will b off again.pls help guys
cmasetle Send email
 
Oct 22, 2015

Meter Box / Bad Service

This is really getting out of hand, we don't know what to do anymore as Tswelopele Residents, Every month we have to call Eskom to assist with the new box is there any way Eskom can upgrade their meter boxes?, And the other thing that I don't understand is that recently technicians have been going house to house checking the meter boxes but the don't come with Eskom cars their work suit don't have names some ask for tjotjo from the resident before they can assist in changing their meter box, I confused I don't know what is going on now, I understand that Eskom is still facing some challenging but then why is Eskom producing fraud because if Eskom send someone to come and inspect the meter box they should have a prove of a document proving that not that anyone can claim that they are from Eskom the want to check the meter box.

someone came to check our meter box last week Tuesday apparently he claim that we don't but electricity accordingly said he will come back with the feedback as he is going to do the investigations, he took all the receipts never came back. On Wednesday morning we had problem with the meter box I called the call centre around 12:30 gave me a good service said I should wait for at least 4hours as she is still going to escalate the matter to Daveton technicians four hours passed without any assistant I called again around 17:20 using this ref no: 157224243 I was assisted by Ranku Modise what a poor service I got he even told me that I must wait for 11 days as they find that we don't but electricity according as I asked his that does that appear on his system he didn't want to co-operate I asked him to call his supervisor he refused said " the supervisor is busy and I asked him if they have one supervisor on the floor he said yes then decided to take my detail said he will ask the supervisor to call me back" even today im still waiting for the call. I then decided to call again AT 18:00I spoke to Henrick thanx to Henrick as he gave me a better clarity and gave me a new ref no and Eskom technician came around 19:50 but the said part is that he said he cant assist as they don't have new meter box and apparently they is 5 house with the same problem. Eskom please Im appealing, do something about this is now too much.
NATASHA1979 Send email
 
Sep 16, 2015

PURCHASING PROBLEMS

I CANT UNDERSTAND WHY YOU AS ESKOM DONT NOTIFY CONSUMERS WHEN THERE IS PREPAID PURCHASING PROBLEMS. I HAVE BEEN IN KRAAIFONTEIN , KLAPMUTS AND PAARL. NOWHERE CAN I PURCHASE PREPAID POWER. YOUR SERVICES IS BECOMMING MORE AND MORE PATHETIC. AND WHEN I CALLED THE CALL CENTRE , THE LADY THAT ANSWERED JUST SAID , THE SYSTEM BROKE AND WE CANNOT TELL YOU HOW LONG IT WILL TAKE TO REPAIR. BASICALLY LAUGHING AS WELL...ESKOM AND ITS STAFF MAKE ME SICK... PRIVATE COMPANIES SHOULD TAKE OVER ESKOM , BECAUSE CLEARLY OUR GOVERNMENT CANNOT DO THERE JOBS RIGHT!!!!
mmmstrydom Send email
 
Mar 24, 2015

ELECTRICITY CONNECTION

Dear All,

I'm writing this today because I do not know what to do anymore. I bought a house in December 2014 in the mentioned area Delmas. After all the paperwork with the lawyer was done I moved to Delmas in December 2104. I went to visit the ESKOM office to request my electricity to be connected as there was no electricity. They gave me the call center numbers to phone to request for a new move in as well as re-connection. This was done on numerous occasions via the telephone with many references. See below.

So I was told that the previous owners was in arrears on their electricity bill and they can only connect electricity once this is paid. (Amount R27036-39). On 18 Feb 2015 this was paid by the lawyer. I again request ESKOM for connection but without any luck and many more phone calls for follow-up. I even went to the Petit office trying to sort out the problem. The office in Delmas keep on telling me that they will connect if I pay the outstanding bill. I could not understand as there could not be any outstanding bills because it was paid in Feb 2015.

After numerous emails to and forth between me and the Delmas office without telling me about the outstanding amount I decided to sent an email to [email protected] who informed me that there is another outstanding amount for December to Marh 2015 for the amount of R7966-70 that I need to pay.

So my question how can there be a bill for this amount and period if there is no electricity at the house an o connection, no box at the electricity pole as it was removed somewhere in 2014 due to previous owners request.

So now because of such a bill which is an unfair practice to blame me for this as I never use one single bit of electricity since Dec 2014, i get penalized and not electricity.

Is it possible that anyone can give me feedback on this please as I only need my electricity to eb connected. Currently I'm using a generator which is extremely expensive on fuel every day. Hope to hear fro you soon.

(See all the reference numbers in connection with this issue)
Eskom Delmas - Alex - 0136932419 - Dec 14
Eskom Delmas - 0136651030 en technician - Naty Manjato – Dec 14
Eskom 0136900111 en Delmas - 0860104170 – Jan 15
Eskom Petit is 0860037566 - Charlie - ref no 139626343 - Jan 15
And 140954764
For re-connection - ref no is 139705626 - Jan 15
On 19 Feb I phoned Oscar Mazuku and again - Petit Eskom - Juliet – re-connection ref no is 139749379
Ref: 139705626 Oscar Mazuka
Ref: 139749379 – 19 Feb - Juliet
Ref: 0860037566
Ref: 141041715 Pogo 13 Maart 12:40
Ref: 140869512 Estelle 16 Maart 08:45
Ref: 140869512 Elsa 17 Maart 12:15


Regards
STEVEN MAAKE Send email
 
Jan 27, 2015

METERBOX

HI SIR/MADAM EARLY MAY 2014 MY BOX WAS STOLEN AND I DID REPORT THE MATER TO THE POLICE AND THEY GAVE ME A CASE NUMBER(117/05/14) AND THEN I DID THE FOLLOW UP I CALEED ESKOM MANY TIMES AND TOLD THEM MY PROBLEM ALL THEY DID THEY JUST SAY TO ME THAT THEY WILL COME,IAM STAYING AT MARIBA TERMA NEXT TO STEVENLUMBER FACTORY,WHAT HURT ME THE MOST IS THAT IAM USING MY AIRTIME TO CALL THEM ON TOP OF THAT THEY STILL HAVE THE GUARDS TO GO BACK TO THEIR OFFICE AT MANKWENG THEY TELL THERE MANGER THAT THEY DID INSTALL THE METERBOX AND THEY DID NOT SO PLEASE AS HEAD OF ESKOM PLEASE HELP ME MY KIDS ARE STUDYING BADLY BECAUSE WE DNT HAVE ELECTRIC THEY ARE USING CANDLESS,IAM STAYING AT MARIBA TERMA STAND NO 435 POLE NUMBER(01A03) REFERENCE NUMER(136353164) I WILL BE HAPPY IF YOU KINDLY HELP US HERE I MY NUMBERS SO THAT YOU CAN CONTACT ME 0606367420/0723305572/0762020518 HERE I MY REFERENCES BECAUSE I HAVE BEEN CALLING THEM(137191252/137103435/1538457/13687200/137102194/135749898/136353164)NOW YOU CAN SEE THAT I WAS USING MY KIDS MONEY SO THAT I CAN GET HELP SO PLEASE CONTACT THEM(0152990700)AND TELL THEM WHY THEY RENDER US THE SRVICE THAT WE NEED.THANKS IAM STEVEN MAAKE I WILL BE HAPPY IF YOU COULD HELP ME SO THAT I CAN ALSO SAVE MONEY AND GIVE MY KIDS A BETTER LIFE AND EDUCATION
[email protected] Send email
 
Jul 20, 2014

electricity connection

Hi, early January of 2013 I applied for electricity connection from my nearest eskom office and they gave me application ref number. When doing the follow up they are telling me that they are not responsible for my area, and should wait for IDP. I liased with the counselor just to be updated on IDP, and he assured me that they will electricity connection runnung soon. They were about three IDP's took place and not even one of them did connection on my house. Lastly came a guy from eskom and just said they done with the connections and it seems like eskom also want to retrench people he was actually not in working mood and he drove off.

I called eskom call center and lodged a complain, they also said they will call me within 7days to attend my complain, even today I am still waiting for that call.

My plea is to ask is there not any other means that eskom they can do just to connect electricity to my place?
Why did the eskom office waste my time by giving me connection ref number then later they said they are not responsible for that area?
How many IDP's must I wait before eskom can connect electricity to my place?

Here are the ref numbers. The second connection ref. 120113456. Complaint ref. 123445739
mzee Send email
 
Apr 29, 2014

bad service

good Day Mzimkhulu Ntlabati


Thank you for using Eskom's e-mail facility. We refer to your e-mail received on 13/03/14 at 13.47

We apologize for the delay and inconvenience with regards to your query. Kindly be advised that your account related complaint has been escalated to the relevant Area office for investigation. Your Eskom Reference number is 116892701 should you need to do a follow up.

For your convenience, you are welcomed to register on our Eskom website and report faults directly. Our automated system will provide you with a reference number immediately. Please feel welcome to call our contact centre or use any of the other channels listed below, should you need to update any of your correspondence details.


For any further queries, please contact us at our customer services, as per contact details below.

Kind Regards
Eskom Contact Centre
Southern Region
Tel: 0860037566
Email: [email protected]
Fax number: 043 7032929
SMS MTN : 0836471951
SMS VODACOM : 0829413707
SMS CELL C : 0846555778

The investigation takes for ever
User876090 Send email
 
Apr 2, 2012

BAD SERVICE

This is a complaint

I was Disconnected on Wednesday the 7th of December and You demanded R4968 that included R3100 and Undisclosed sum of R1200 of which is a really scam and R590 sum I don’t see why I have to pay since its you who disconnected me and now for you to do your job and bloody reconnect me I have to pay you again.

There is a standard 24 hours to reconnect so why isn’t there a standard 24 hours before the Disconnection then and inform me by saying Kaizer Phatedi we will disconnect you in 24hours if you don’t pay and avoid this running around like headless chickens busy faxing faxing proof of payments as I after I paid on Wednesday I did fax the proof of payment to the number 051 404 2627 that I was given in the call centre and the 086 number of a certain Doctor Nya sumthing at Zonkezizwe in Katlehong who is on leave and now on Thursday I call again to confirm the receipt of the proof of payment and I am told that they didn’t receive and that’s totally ridiculous as I did my part and for you to do your part you are stalling and I sent someone to refax at 10H15 in the morning on the 8th of December 2011 and in 20 minutes it will be 24 hours and you haven’t yet reconnected me and don’t smooth talk and say Eskom apologizes for that cos I am beyond that …..reconnect me as soon as possible

Poor Service by you and it leaves a lot to be desired hence there are complaints and negative reactions to your service.
User926478 Send email
 
Apr 2, 2012

BAD SERVICE

I am a Diepsloot resident and on Thursday the 29th of March, the was a power cut, no electricity was delivered to 4 houses, even today(02 April) we still do not have electricity we tried calling the company several times but each time they had an excuse.
I am a student, how do they expect me to study for my tests? They promised, we paid and now they can't deliver?. Now I just spotted an Eskom Van drive pass my house, the other row at Alfret Xuma street had no electricity for few hours and now they do, this is not animal farm!

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