Since 14th May the Ivory Park Extension 2 has had no power. This has been 10 days now this service delivery is UNACCEPTABLE - People CAN NOT live like this !!

Please sort this out Urgently!

Since 14th May the Ivory Park Extension 2 has had no power. This has been 10 days now this service delivery is UNACCEPTABLE - People CAN NOT live like this !!

Please sort this out Urgently!

Good Day

I am Sylvester Pretorius a pensioner, I am trying for weeks to get escom to provide me with my employment records/ in order for me to claim my benefits. I was retrenched between 1970 and 1990. But eskom says they cant trace my identity number on their system. What and where can I go for help.

Please email a response, [email protected].

Regards
Sylvester Pretorius (pensioner)

My transformer struck by lightning 3rd Jan 2018. Still receiving bills. I am in arrears I know that but cannot keep up with their billing. Paid how many R10 000.00 deposits that I must keep replacing. Now charged again R9600.00. No proper explanantion. Lady at call centre told me Eksom can charge us what they feel like. I have all my reference numbers of all the calls I logged. Yet I am threatened to be disconnected how funny as our transformer has been broken now for 5 months. I keep on being told technicians will come out. That doesnt happen. I want answers. Where is my deposits going to and why do I get large amounts of money added on to my account. Why am I receiving energy bills if I have no electricity for over 5 months now. I pay and my account goes up within another almost R20 000.00 in a month? How must I keep my lights on? I live on a farm and it is not safe to sit without lights at night. Who can help met to resolve this. Said I signed a contract but yet cannot provide me with a copy of this so called contract. We never signed anything moving in to this property 22 years ago.

I need a help.i applied for 3phase transformer but single phase was installed.when I ask u was told I need to make upgrade to the 3phase only to find I also need to pay R11000.00 on top.though I paid about R15000.00 already for single phase...
What must be done. They let me sign without explaining to me .now they say I signed there is nothing they can do.
Pls help.0727207062

I've been calling braamfontein eskom since in the morning. No body wants to pick up the phone..it rings then the person hangs up the phone.am really upset tight now..what's the use of buying electricity which you can't use.it's only 7 of our houses which the electricity didn't come back.I also called the customer service line 0860037566 and I was told that am gonna receive a reference number six hours ago.still nothing.the service is useless

Reference no 233161469 I would like to inform your office that ever since my request of switching to prepaid early March (this month) I never got any feedback from Eskom notifying of their programme of installation.

Secondly today I personally went to the branch to check progress. I was surprised that I could not be served by any official from Butterworth Eskom branch except for the mediation by the security officer between myself and the official whom I assume was suppose to service me.

I was forced to disclose my business to the security officer which I wouldn't regard as screening of clients more than doing the meant to be done by Eskom officials.

This is a disgrace

I'd like to submit my complain about Eskom technicians who every time they come to restore electricity to the houses experiencing power cut off,they leave other houses without electricity(power cutting other houses)and they never come back,and we have to start all over again to phone Eskom,spending more than R100 on phone call bills!its terrible and has been happening for some quite several times

Frequent change in meter boxes

I am one of community members staying in Riverside View Ext 30, Eskom came last year December and were changing the meter boxes and we requested a formal communication and also called meeting with them and they never responded. Now in March 2018 they go around our houses changing meters without our concerns, getting access from our kids.

Contact details:
Gloria- 0729710816/ 0638752165

To whom it may concern,

I would like to submit a complaint regarding the service at Eskom. We are the managing agents for 3 Home Owners Associations in Silversands Kuilsriver (Bardale Village). In essence we deal with all their complaints and we try to get these issues resolved as swiftly as possible. It is very challenging and frustrating to say the least when one has to lodge calls over and over again to no avail of Eskom. No communication whatsoever and absolutely no way of speaking to clients telephonically. Consultants have hung up on me and have just been plain rude. My final attempt is this forum and I am hoping that someone will take the time to respond to me and get the issues I brought to Eskoms' attention, resolved. The issues are as follows:

1.) Kiosk in 15 Kudu Way Bardale Village Phase 3 (De Hoop) is damaged and needs to be replaced, we are afraid that is a safety risk to all in the HOA. Should anyone be injured, we will not be held liable for this. The reference is 232196421, which I might add had been " approved" on your system and according to the consultants. This I have heard about 5 times. Please get a technician out to solve the problem and close the matter on your system.

2.) We have logged calls for street lights that are not working in Phase 3 Giraffe Street as well as other streets in De Hoop. Initially the call was logged with COCT but it was referred to Eskom apparently. Please address these street lights, residents are complaining and we are bearing the brunt of Eskoms' incompetence and lack of communication.

3.) I spoke to a consultant by the name of Sam for this specific matter as City of Cape Town referred me to Eskom. We have 5 x electrical green boxes in Phase 1 Vanilla Home Owners Association in Silversands Kuilsriver that need to be re-sprayed as per the board of Trustees request. I asked the consultant to please advise whether could just make an inquiry and let me know as he said he would not log the call based on the fact that he was not sure whether Eskom would deal with this specific matter. Please address this issue soonest.

We as a company and the HOA are at our wits end with Eskom so we appeal to you to please address the above-mentioned issues with urgency and with competence. We would not want to take matters further but if left with no choice, this will seem to be the only resolve.

My Contact Details:
Meagan Kahn
(021) 200 0145
071 3417980

The Managing agents for the Development of Bardale Village (Silversands Kuilsriver)

Maletsatsi elisa Rachoshi
8310310756080
0722937449

To whom it may concern



I am directing my complaint to any one who can assist in investigating corruption at the Lephalale branch.

The story begin in 2006 when my mother started to rent a guesthouse from Mr Swanepoel. She shares the ground with them but the ground is divided between them. She paid and installed her own pole and transformer.

The account was on her name. CHJS Stokes, she has Eskom accounts as proof that the account was on her name. For some reason the account was changed to the owners name without her permission.

She left it at that as she is renting the property. Jan 2017 R10 000 was added to her account for a transformer. But she didn’t have problems with her transformer, the owner which has their own pole, their transformer blew. We submitted a complaint to Eskom, until now no response have been received.



She has been without electricity without a year. On 20 February I called customer services and spoke to Moloko and Grace. My ref nr were: 232013552, 232048326. But explained that they do not understand why her electricity has been switched off, because according to the system she is R12000 in credit and the electricity should be on. 8 o clock that night her electricity was switched on, however the technician didn’t have a new breaker with him, so he installed an old breaker. The next morning when he wanted to leave to install the new breaker, they called him back and gave him a paper to show that the account is closed.

I have contacted customer service, they are unable to assist me as they can’t see who stopped the account, when the name was changed ext, I have to phone the branch or a branch in Limpopo because only they have access to the “full” system. Unfortunately Lephalale walk in branch system isn’t even on their system, so they can’t provide me with the number.

After phoning several numbers, I eventually got Riekie at the Lephalale branch to phone my number. She asked if my mother have proof that she paid the account, she replied yes, she has the till slips, but as the account is on Swanepoels name, the system automatically puts Swanepoels name on the slip. Anyone should now this. But she said that this doesn’t count as proof. So if a cash slip doesn’t count as proof then I don’t know why do we get cash slips?? She has lost her R12 000 credit with the other money that she has paid(transformer). She needs to go and open another account and in the meantime still be without electricity. To change the account back to her name she will need a permission letter from the owner( Swanepoel). And also due to the fact that they only have a verbal agreement, she has no foot to stand on.



I do however have a few questions.

· When the pole and transformer was installed and paid for by Mrs M Stokes, Eskom didn’t care if there was a written agreement or not. They received the money, account was opened. Why is it now a problem.

· How come she needs permission from owner to change the account to her name, if they were able to change it without her permission. I want to see the documentation that was submitted and where she signed giving permission for the account to be changed to their name.

· How come a transformer can be added to her account when the jobcard will clearly states that the pole number is different from her pole number. I want a copy of that jobcard.

· She should receive notice that the electricity is going to be switched off, at this moment they are switching on and off as they want to.

· There is no way that an account can be closed completely within less than 24 hours. I would like to see the proof of the documentation and when it was submitted.

· It states that as long as you can you slips it is valid proof of payment, there is no way that Eskom can refuse her slips as proof of payment. I want Eskom to send me a notification of what is accepted as proof of payment if a slip from a cashier is not accepted.



So all in all, in a nutshell, without her permission the account name was changed, a transformer not belonging to her was added to her account, her electricity was switched off without reason, the account was closed, her R12 000 is now lost. All of these points indicate that there is corruption within Lephalale and now she is paying the price. And the worst part is, if someone is going to assist me, she is still laible for the pole fees for the more than a year eventhough Eskom made a mistake and caused a lot of discomfort, extra money, generator fees, petrol fees for generator, appliances damage.

I ask that someone please investigate this as this is a serious matter. I will not stop until this is resolved and the person responsible for this has been found.

I am sure that I am not the only person that is having these problems and I will gladly ask everyone in Lephalale to go to the police office to make affidavits with their problems with Eskom, and then I will contact the papers and Carte Blanche because this is robbing people and taking away our basic needs as electricity.



Please do not hesitate to contact me on 072 492 4419 or email me on [email protected] for more information.

Looking forward to your assistance and response.

Melanie Stokes



Account information

DJH Swanepoel

Account nr: 6638677148

Meter nr: 3007892992076

Pole nr: VNN 462/2 Gedeelte 14, Marken 457LR



Section 32 of the Constitution protects the right of South African citizens to access information. This section states that everyone has the right of access to any information held by the state, or held by any other person, that is to be used for the protection or exercise of any right. The Promotion of Access to Information Act of 2000 (PAIA) is the law that gives effect to this right.

I recently purchased property that I have taken occupation of on the 01/07/17 however a few months into the property a lot is wrong, made an enquiry on the 2/01.18 with Eskom when the meter wasn't reading ,electricians came and didn't do anything promised to come back and they never did ,I was advised I will not get assistance until I paid whatever amount that was due because the supply was cut off, Thursday evening 22/02/18 I enquired with Eskom I was told I owe 6000 in order to have this fixed even though the electricity details weren't in my name and until then I will not have electricity because who ever the occupant is owes them , I have receipts that proof that I was buying electricity from the time I moved in and on their side the meter wasn't registering any electricity , when I asked for proof off all this nothing could be explained and that it was my responsibility to know all this from the lawyers its a blame game, I'm still with no electricity and need urgent assistance.

I recently purchased property that I have taken occupation of on the 01/07/17 however a few months into the property a lot is wrong, made an enquiry on the 2/01.18 with Eskom when the meter wasn't reading ,electricians came and didn't do anything promised to come back and they never did ,I was advised I will not get assistance until I paid whatever amount that was due because the supply was cut off, Thursday evening 22/02/18 I enquired with Eskom I was told I owe 6000 in order to have this fixed even though the electricity details weren't in my name and until then I will not have electricity because who ever the occupant is owes them , I have receipts that proof that I was buying electricity from the time I moved in and on their side the meter wasn't registering any electricity , when I asked for proof off all this nothing could be explained and that it was my responsibility to know all this from the lawyers its a blame game, I'm still with no electricity and need urgent assistance.

Severe penalties (R18000) levied for opening a meter box with a key supplied by ESKOM, and switching on the circuit breaker to restore power to my house.
My wife and I are 72 years old and pensioners with very limited income.
During this time my daughter and her very young child were also staying with us.
Power was disconnected for lack of payment, and remained off for 4 days while I scrounged for the money to pay ESKOM.
Our water is harvested through rain water tanks and requires a pump to feed the house. Consequently we were without light and water for this period as the pump could not operate either without electricity.
An R18000 penalty was levied and had to paid before power was restored.
I have taken my case to many different unsympathetic people at Eskom, but the same arrogant response prevails.
I take responsibility for my actions, but I did not in any way tamper with any connections or ESKOM equipment.
There was not risk of injury or death, and the fact that ESKOM issue keys to their meter boxes indicates that there is no danger in accessing the circuit breaker.
My request through the medium of this letter is to have an impartial hearing, cognizance given to our financial position and compassion taken into account as a first offender.
Thank you
John Homewood
0824443746

Eskom turned my power off and moved me to pre paid meter. However it wont accept my token, i losged a complaint 12 hours ago and was promised a technician. I phoned now to follow up and the technician just didn’t putch up cause he couldn’t find my place, but also couldn’t bother to phone me so we could give directions.
I have a newborn baby, and food in the fridge that is going off.

Melissa
071 411 3743

My Company was awarded a project for supplies of Valve's, I therefore had an agreement with the Funding Company Called Dithari Funding, the agreement was that they will fund me, but they have agreement with Eskom that Banking Details on Eskom System should be of their company.

They then instructed me to send them all the required documents to Mr. Mabona who does the Admin at Eskom - Witbank and my banking details were changed within 48 hours to Dithari Funding.

However they couldn't fund me, they kept delaying my Order for almost 2 & half month and the agreement was that they will fund me within 7 days of receipt of the documents. They delayed me Until the order was cancelled by" NCR" Eskom. And since they have failed funding me I requested them to change back my previous company Account, they again instructed me to resend the same documents to Mr Mabona which I did 1rst of November 2017.

I then made follow UP's to check if my details were changed but to find they want me to submit more required documents of which I did , but till today my details has not been changed.

NB: I have invoice submitted at Eskom for other work done, but I can't be paid because of the banking details issue.

My concern is of that when they changed my banking details they used the same documents I submitted and they were changed within 48 hours and now I submitted the same documents but up-to-date I'm struggling to get my Banking Details Changed and to Get Paid.

Now help me, if who do I Sue between the two companies ( Eskom or Dithari Funding) and who should change my banking details according to your agreement ( Eskom & Dithari Funding ).

NB: I took a loan when i do that Other Eskom work, which has 30% interest each month I fail to repay.

My Contact :
Email : [email protected]
Cell: 0827107883

8707979272 -
ESKOM
From: Roger Chamberlain
Sent: 05 January 2018 10:38 AM
To: Charmaine Balie; Theresa Eberle; Trudie Sait
Hi Charmaine / Theresa / Trudie
Bill dated 25/10/2017 a reconnection fee has been raised. This customer has never been in arrears.

I have tried to get the account department to reverse my interest on overdue, and in-correct re-connection fees for 3 Months!
The accounts lady's as stated above are not responding to any of my requests to get my money back.
My account was NEVER overdue, and even on a credit was charged Interest for over a year. (I have so many call references)
October 2017 Eskom cut my Electricity. Call centre confirmed my account was up to date. Thought it was a fault.
Eskom Charged me reconnection fees.
I had a pre-paid meter installed 1 November 2017, received an interim account that was not reversed.
Now ESKOM took my deposit and just deducted of these amount and are not concerned about paying me or sorting the account!
This is bordering theft!
Marinda 082 336 1518

I have a problem with my meter box, I can’t load electricity and I have reported the meter and a guy called Derol came and promised to come back and he never came, now I don’ t have electricity

Will you please send someone to sort out the box

I am at 8 Thibault close Richwood, milnerton cape town

Nomvuyiseko

On Tuesday during the day the power went down during the day in Cosmo city
and it came back later that day except for my house, i called Lanseria branch as its the closest 1
they've been sending a technician since Tuesday till today.
if a meter has a problem y not send someone to come have a look or come with a way forward not to keep us waiting, the food is getting wasted in the friedge for heaven sake

These people must remember that we have kids to feed and we have to bath we cant be living out of bread and cold shower on this weather.

POOR SERVICE!

On Tuesday during the day the power went down during the day in Cosmo city
and it came back later that day except for my house, i called Lanseria branch as its the closest 1
they've been sending a technician since Tuesday till today.

These people must remember that we have kids to feed and we have to bath we cant be living out of bread and cold shower on this weather.

POOR SERVICE!

We the only house in hebron that has had no electricity since Friday the 27th November 2017. To this day we have not received any assistance from Eskom. It has now been a week without electricity. We have tried numerous times to contact Eskom by means of call centre line, e-mail, and even went to the offices directly but still no assistance.. This kind of service is inappropriate and not fair at all. ESKOM SEND SOMEONE TO RESOLVE OUR ISSUE. my last hope is the misister of energy I did sent her emai perhaps she will be able to help .

Customer service always queuing. We have no electricity for almost 3 days now. Emails and text messages were also sent with no response. Service is Pathetic. This [email protected] is useless

I recently changed the automated billing payment system to prepaid in June 2017. I submitted requisition form for refund on the 27/06/2017,however I don't seem to be getting help from any of the staff members at Rivonia. Every time when I make follow up they send me from pillar to post. I went there five times trying to get my money with no success. They don't communicate with me via email or at least call me when there are some outstanding documents,they only wait for me to come to their office only to tell me they need marriage certificate.I submitted marriage certificate three times. The first time my husband submitted marriage certificate to the lady at the office and the money did not paid out. My husband went there to follow up and they told him the lady is off nothing they can do,he must send marriage certificate to [email protected]. We did sent it but still did not receive any respond to confirm they have received it. We waited until we had seen nothing is happening, my husband went there again and spoke to Ncumisa Ndabeni and she said we must send her marriage certificate. We sent it after that it went quite again. The last time we went to follow up was on the 21/11/2017 and spoke to Ncumisa Ndabeni again. She told us that they did not paid it out because my bank refused. I requested to speak to the person in charge of the payment, she said it is not possible. She even denied us to speak to someone higher/supervisor/manager so that we escalate the matter. she said we must call the call centre and still it will end up with that person, meaning the buck stop with that person. The lady was so arrogant,rude,no professionalism in her. She just eat the muffin while speaking to us, there is no customer service etiquette in that office

She told us we will wait forever.I have attached the form I submitted to them which shows the correct account details. I am highly disappointed on how they treat customers, their service is pathetic. I have been waiting for six months to be credited my monies. I would also want to be compensated for this inconvenience as I have been sent from pillar to post and having to go to their office now and then because of their incompetency

REF: 208118013

Kindly urgently resolve this matter

Regards
Petunia Mathebula
0849686137/0817309428

Good Day,

My father in-law has been having endless problems regarding the prepaid electricity that he bought and has not been reimbursed to him.

What occurred is that he bought electricity for (whatever the value was) inserted the prepaid onto the meter during the day, and in the evening the lights went off. That specialists that came changed the prepaid meter box the following day and advised his that the new electricity box will be credited with the amount the was in credit. To date nothing has been credited and this is total inefficiency from Eskom’s side. I need to be resolved as a matter of urgency.

Account holder: Mr Samuel Maropeng Makhura
ID. NO. 380301 5396 082
Cell no: 078 385 9484

The box was changed on 07/10/2017
Old account number: 0422 7794 767 (old meter)
New meter serial no: 3719 6927 448
Should receive : 413,19 units

He has been waiting for over a month to be credited the units that he bought, when his electricity meter box encountered a problem and had to be replaced.

I would also want him to be compensated for this inconvenience as he has been sent from pillar to post. Being told that there is no units currently to be given to him. (which I really feel that he is being taken advantage of since he is old and unable to resolve this matter on his own)

I called the call centre and was informed that I should expect a call within 5 days whereby they will contact me to try and assist. (what kind of service is this) after holding to speak to an advisor for 30 minutes and get told I still have to wait another 5 days for help. This is totally pathetic service.

Ref: 221656932

Please urgently resolve this matter.

Kind Regards
Qhakazile Makhura
0848263173