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Eskom

South Africa

Consumer complaints and reviews about Eskom

ramaisa Send email
 
Mar 16, 2018

Unfinished electricity restorations

I'd like to submit my complain about Eskom technicians who every time they come to restore electricity to the houses experiencing power cut off,they leave other houses without electricity(power cutting other houses)and they never come back,and we have to start all over again to phone Eskom,spending more than R100 on phone call bills!its terrible and has been happening for some quite several times
Glourina Send email
 
Mar 15, 2018

Frequent change in meter boxes without our concern

Frequent change in meter boxes

I am one of community members staying in Riverside View Ext 30, Eskom came last year December and were changing the meter boxes and we requested a formal communication and also called meeting with them and they never responded. Now in March 2018 they go around our houses changing meters without our concerns, getting access from our kids.

Contact details:
Gloria- 0729710816/ 0638752165
meagan.kahn Send email
 
Mar 8, 2018

KIOSK REPLACEMENT

To whom it may concern,

I would like to submit a complaint regarding the service at Eskom. We are the managing agents for 3 Home Owners Associations in Silversands Kuilsriver (Bardale Village). In essence we deal with all their complaints and we try to get these issues resolved as swiftly as possible. It is very challenging and frustrating to say the least when one has to lodge calls over and over again to no avail of Eskom. No communication whatsoever and absolutely no way of speaking to clients telephonically. Consultants have hung up on me and have just been plain rude. My final attempt is this forum and I am hoping that someone will take the time to respond to me and get the issues I brought to Eskoms' attention, resolved. The issues are as follows:

1.) Kiosk in 15 Kudu Way Bardale Village Phase 3 (De Hoop) is damaged and needs to be replaced, we are afraid that is a safety risk to all in the HOA. Should anyone be injured, we will not be held liable for this. The reference is 232196421, which I might add had been " approved" on your system and according to the consultants. This I have heard about 5 times. Please get a technician out to solve the problem and close the matter on your system.

2.) We have logged calls for street lights that are not working in Phase 3 Giraffe Street as well as other streets in De Hoop. Initially the call was logged with COCT but it was referred to Eskom apparently. Please address these street lights, residents are complaining and we are bearing the brunt of Eskoms' incompetence and lack of communication.

3.) I spoke to a consultant by the name of Sam for this specific matter as City of Cape Town referred me to Eskom. We have 5 x electrical green boxes in Phase 1 Vanilla Home Owners Association in Silversands Kuilsriver that need to be re-sprayed as per the board of Trustees request. I asked the consultant to please advise whether could just make an inquiry and let me know as he said he would not log the call based on the fact that he was not sure whether Eskom would deal with this specific matter. Please address this issue soonest.

We as a company and the HOA are at our wits end with Eskom so we appeal to you to please address the above-mentioned issues with urgency and with competence. We would not want to take matters further but if left with no choice, this will seem to be the only resolve.

My Contact Details:
Meagan Kahn
(021) 200 0145
071 3417980

The Managing agents for the Development of Bardale Village (Silversands Kuilsriver)
maletsatsi Send email
 
Mar 2, 2018

installation of box

Maletsatsi elisa Rachoshi
8310310756080
0722937449
Melanie Stokes Send email
 
Mar 1, 2018

Account and electricity supply problems

To whom it may concern



I am directing my complaint to any one who can assist in investigating corruption at the Lephalale branch.

The story begin in 2006 when my mother started to rent a guesthouse from Mr Swanepoel. She shares the ground with them but the ground is divided between them. She paid and installed her own pole and transformer.

The account was on her name. CHJS Stokes, she has Eskom accounts as proof that the account was on her name. For some reason the account was changed to the owners name without her permission.

She left it at that as she is renting the property. Jan 2017 R10 000 was added to her account for a transformer. But she didn’t have problems with her transformer, the owner which has their own pole, their transformer blew. We submitted a complaint to Eskom, until now no response have been received.



She has been without electricity without a year. On 20 February I called customer services and spoke to Moloko and Grace. My ref nr were: 232013552, 232048326. But explained that they do not understand why her electricity has been switched off, because according to the system she is R12000 in credit and the electricity should be on. 8 o clock that night her electricity was switched on, however the technician didn’t have a new breaker with him, so he installed an old breaker. The next morning when he wanted to leave to install the new breaker, they called him back and gave him a paper to show that the account is closed.

I have contacted customer service, they are unable to assist me as they can’t see who stopped the account, when the name was changed ext, I have to phone the branch or a branch in Limpopo because only they have access to the “full” system. Unfortunately Lephalale walk in branch system isn’t even on their system, so they can’t provide me with the number.

After phoning several numbers, I eventually got Riekie at the Lephalale branch to phone my number. She asked if my mother have proof that she paid the account, she replied yes, she has the till slips, but as the account is on Swanepoels name, the system automatically puts Swanepoels name on the slip. Anyone should now this. But she said that this doesn’t count as proof. So if a cash slip doesn’t count as proof then I don’t know why do we get cash slips?? She has lost her R12 000 credit with the other money that she has paid(transformer). She needs to go and open another account and in the meantime still be without electricity. To change the account back to her name she will need a permission letter from the owner( Swanepoel). And also due to the fact that they only have a verbal agreement, she has no foot to stand on.



I do however have a few questions.

· When the pole and transformer was installed and paid for by Mrs M Stokes, Eskom didn’t care if there was a written agreement or not. They received the money, account was opened. Why is it now a problem.

· How come she needs permission from owner to change the account to her name, if they were able to change it without her permission. I want to see the documentation that was submitted and where she signed giving permission for the account to be changed to their name.

· How come a transformer can be added to her account when the jobcard will clearly states that the pole number is different from her pole number. I want a copy of that jobcard.

· She should receive notice that the electricity is going to be switched off, at this moment they are switching on and off as they want to.

· There is no way that an account can be closed completely within less than 24 hours. I would like to see the proof of the documentation and when it was submitted.

· It states that as long as you can you slips it is valid proof of payment, there is no way that Eskom can refuse her slips as proof of payment. I want Eskom to send me a notification of what is accepted as proof of payment if a slip from a cashier is not accepted.



So all in all, in a nutshell, without her permission the account name was changed, a transformer not belonging to her was added to her account, her electricity was switched off without reason, the account was closed, her R12 000 is now lost. All of these points indicate that there is corruption within Lephalale and now she is paying the price. And the worst part is, if someone is going to assist me, she is still laible for the pole fees for the more than a year eventhough Eskom made a mistake and caused a lot of discomfort, extra money, generator fees, petrol fees for generator, appliances damage.

I ask that someone please investigate this as this is a serious matter. I will not stop until this is resolved and the person responsible for this has been found.

I am sure that I am not the only person that is having these problems and I will gladly ask everyone in Lephalale to go to the police office to make affidavits with their problems with Eskom, and then I will contact the papers and Carte Blanche because this is robbing people and taking away our basic needs as electricity.



Please do not hesitate to contact me on 072 492 4419 or email me on [email protected] for more information.

Looking forward to your assistance and response.

Melanie Stokes



Account information

DJH Swanepoel

Account nr: 6638677148

Meter nr: 3007892992076

Pole nr: VNN 462/2 Gedeelte 14, Marken 457LR



Section 32 of the Constitution protects the right of South African citizens to access information. This section states that everyone has the right of access to any information held by the state, or held by any other person, that is to be used for the protection or exercise of any right. The Promotion of Access to Information Act of 2000 (PAIA) is the law that gives effect to this right.
[email protected] Send email
 
Feb 25, 2018

ESKOM INCORRECT BILLING

I recently purchased property that I have taken occupation of on the 01/07/17 however a few months into the property a lot is wrong, made an enquiry on the 2/01.18 with Eskom when the meter wasn't reading ,electricians came and didn't do anything promised to come back and they never did ,I was advised I will not get assistance until I paid whatever amount that was due because the supply was cut off, Thursday evening 22/02/18 I enquired with Eskom I was told I owe 6000 in order to have this fixed even though the electricity details weren't in my name and until then I will not have electricity because who ever the occupant is owes them , I have receipts that proof that I was buying electricity from the time I moved in and on their side the meter wasn't registering any electricity , when I asked for proof off all this nothing could be explained and that it was my responsibility to know all this from the lawyers its a blame game, I'm still with no electricity and need urgent assistance.
[email protected] Send email
 
Feb 25, 2018

Incorrect billing

I recently purchased property that I have taken occupation of on the 01/07/17 however a few months into the property a lot is wrong, made an enquiry on the 2/01.18 with Eskom when the meter wasn't reading ,electricians came and didn't do anything promised to come back and they never did ,I was advised I will not get assistance until I paid whatever amount that was due because the supply was cut off, Thursday evening 22/02/18 I enquired with Eskom I was told I owe 6000 in order to have this fixed even though the electricity details weren't in my name and until then I will not have electricity because who ever the occupant is owes them , I have receipts that proof that I was buying electricity from the time I moved in and on their side the meter wasn't registering any electricity , when I asked for proof off all this nothing could be explained and that it was my responsibility to know all this from the lawyers its a blame game, I'm still with no electricity and need urgent assistance.
John Homewood Send email
 
Feb 6, 2018

Excessive penalties charged for minor infringement

Severe penalties (R18000) levied for opening a meter box with a key supplied by ESKOM, and switching on the circuit breaker to restore power to my house.
My wife and I are 72 years old and pensioners with very limited income.
During this time my daughter and her very young child were also staying with us.
Power was disconnected for lack of payment, and remained off for 4 days while I scrounged for the money to pay ESKOM.
Our water is harvested through rain water tanks and requires a pump to feed the house. Consequently we were without light and water for this period as the pump could not operate either without electricity.
An R18000 penalty was levied and had to paid before power was restored.
I have taken my case to many different unsympathetic people at Eskom, but the same arrogant response prevails.
I take responsibility for my actions, but I did not in any way tamper with any connections or ESKOM equipment.
There was not risk of injury or death, and the fact that ESKOM issue keys to their meter boxes indicates that there is no danger in accessing the circuit breaker.
My request through the medium of this letter is to have an impartial hearing, cognizance given to our financial position and compassion taken into account as a first offender.
Thank you
John Homewood
0824443746
Melissaeblen Send email
 
Feb 6, 2018

Bad service

Eskom turned my power off and moved me to pre paid meter. However it wont accept my token, i losged a complaint 12 hours ago and was promised a technician. I phoned now to follow up and the technician just didn’t putch up cause he couldn’t find my place, but also couldn’t bother to phone me so we could give directions.
I have a newborn baby, and food in the fridge that is going off.

Melissa
071 411 3743
Mduduzi Send email
 
Feb 5, 2018

Change of banking details

My Company was awarded a project for supplies of Valve's, I therefore had an agreement with the Funding Company Called Dithari Funding, the agreement was that they will fund me, but they have agreement with Eskom that Banking Details on Eskom System should be of their company.

They then instructed me to send them all the required documents to Mr. Mabona who does the Admin at Eskom - Witbank and my banking details were changed within 48 hours to Dithari Funding.

However they couldn't fund me, they kept delaying my Order for almost 2 & half month and the agreement was that they will fund me within 7 days of receipt of the documents. They delayed me Until the order was cancelled by" NCR" Eskom. And since they have failed funding me I requested them to change back my previous company Account, they again instructed me to resend the same documents to Mr Mabona which I did 1rst of November 2017.

I then made follow UP's to check if my details were changed but to find they want me to submit more required documents of which I did , but till today my details has not been changed.

NB: I have invoice submitted at Eskom for other work done, but I can't be paid because of the banking details issue.

My concern is of that when they changed my banking details they used the same documents I submitted and they were changed within 48 hours and now I submitted the same documents but up-to-date I'm struggling to get my Banking Details Changed and to Get Paid.

Now help me, if who do I Sue between the two companies ( Eskom or Dithari Funding) and who should change my banking details according to your agreement ( Eskom & Dithari Funding ).

NB: I took a loan when i do that Other Eskom work, which has 30% interest each month I fail to repay.

My Contact :
Email : [email protected]
Cell: 0827107883
MarindaNSpolander Send email
 
Jan 17, 2018

Account Miss Management

8707979272 -
ESKOM
From: Roger Chamberlain
Sent: 05 January 2018 10:38 AM
To: Charmaine Balie; Theresa Eberle; Trudie Sait
Hi Charmaine / Theresa / Trudie
Bill dated 25/10/2017 a reconnection fee has been raised. This customer has never been in arrears.

I have tried to get the account department to reverse my interest on overdue, and in-correct re-connection fees for 3 Months!
The accounts lady's as stated above are not responding to any of my requests to get my money back.
My account was NEVER overdue, and even on a credit was charged Interest for over a year. (I have so many call references)
October 2017 Eskom cut my Electricity. Call centre confirmed my account was up to date. Thought it was a fault.
Eskom Charged me reconnection fees.
I had a pre-paid meter installed 1 November 2017, received an interim account that was not reversed.
Now ESKOM took my deposit and just deducted of these amount and are not concerned about paying me or sorting the account!
This is bordering theft!
Marinda 082 336 1518
Nomvuyiseko Send email
 
Dec 9, 2017

Meter box faulty

I have a problem with my meter box, I can’t load electricity and I have reported the meter and a guy called Derol came and promised to come back and he never came, now I don’ t have electricity

Will you please send someone to sort out the box

I am at 8 Thibault close Richwood, milnerton cape town

Nomvuyiseko
nosipho Send email
 
Dec 7, 2017

no power for 3days

On Tuesday during the day the power went down during the day in Cosmo city
and it came back later that day except for my house, i called Lanseria branch as its the closest 1
they've been sending a technician since Tuesday till today.
if a meter has a problem y not send someone to come have a look or come with a way forward not to keep us waiting, the food is getting wasted in the friedge for heaven sake

These people must remember that we have kids to feed and we have to bath we cant be living out of bread and cold shower on this weather.

POOR SERVICE!
nosipho Send email
 
Dec 7, 2017

no power for 3days

On Tuesday during the day the power went down during the day in Cosmo city
and it came back later that day except for my house, i called Lanseria branch as its the closest 1
they've been sending a technician since Tuesday till today.

These people must remember that we have kids to feed and we have to bath we cant be living out of bread and cold shower on this weather.

POOR SERVICE!
tepi Send email
 
Dec 4, 2017

noelectricity

We the only house in hebron that has had no electricity since Friday the 27th November 2017. To this day we have not received any assistance from Eskom. It has now been a week without electricity. We have tried numerous times to contact Eskom by means of call centre line, e-mail, and even went to the offices directly but still no assistance.. This kind of service is inappropriate and not fair at all. ESKOM SEND SOMEONE TO RESOLVE OUR ISSUE. my last hope is the misister of energy I did sent her emai perhaps she will be able to help .
Linda29 Send email
 
Dec 2, 2017

Lack of customer service

Customer service always queuing. We have no electricity for almost 3 days now. Emails and text messages were also sent with no response. Service is Pathetic. This [email protected] is useless
Petunia Send email
 
Nov 23, 2017

Refund Monies

I recently changed the automated billing payment system to prepaid in June 2017. I submitted requisition form for refund on the 27/06/2017,however I don't seem to be getting help from any of the staff members at Rivonia. Every time when I make follow up they send me from pillar to post. I went there five times trying to get my money with no success. They don't communicate with me via email or at least call me when there are some outstanding documents,they only wait for me to come to their office only to tell me they need marriage certificate.I submitted marriage certificate three times. The first time my husband submitted marriage certificate to the lady at the office and the money did not paid out. My husband went there to follow up and they told him the lady is off nothing they can do,he must send marriage certificate to [email protected] We did sent it but still did not receive any respond to confirm they have received it. We waited until we had seen nothing is happening, my husband went there again and spoke to Ncumisa Ndabeni and she said we must send her marriage certificate. We sent it after that it went quite again. The last time we went to follow up was on the 21/11/2017 and spoke to Ncumisa Ndabeni again. She told us that they did not paid it out because my bank refused. I requested to speak to the person in charge of the payment, she said it is not possible. She even denied us to speak to someone higher/supervisor/manager so that we escalate the matter. she said we must call the call centre and still it will end up with that person, meaning the buck stop with that person. The lady was so arrogant,rude,no professionalism in her. She just eat the muffin while speaking to us, there is no customer service etiquette in that office

She told us we will wait forever.I have attached the form I submitted to them which shows the correct account details. I am highly disappointed on how they treat customers, their service is pathetic. I have been waiting for six months to be credited my monies. I would also want to be compensated for this inconvenience as I have been sent from pillar to post and having to go to their office now and then because of their incompetency

REF: 208118013

Kindly urgently resolve this matter

Regards
Petunia Mathebula
0849686137/0817309428
Qhaki Send email
 
Nov 16, 2017

Prepaid Reimbursement

Good Day,

My father in-law has been having endless problems regarding the prepaid electricity that he bought and has not been reimbursed to him.

What occurred is that he bought electricity for (whatever the value was) inserted the prepaid onto the meter during the day, and in the evening the lights went off. That specialists that came changed the prepaid meter box the following day and advised his that the new electricity box will be credited with the amount the was in credit. To date nothing has been credited and this is total inefficiency from Eskom’s side. I need to be resolved as a matter of urgency.

Account holder: Mr Samuel Maropeng Makhura
ID. NO. 380301 5396 082
Cell no: 078 385 9484

The box was changed on 07/10/2017
Old account number: 0422 7794 767 (old meter)
New meter serial no: 3719 6927 448
Should receive : 413,19 units

He has been waiting for over a month to be credited the units that he bought, when his electricity meter box encountered a problem and had to be replaced.

I would also want him to be compensated for this inconvenience as he has been sent from pillar to post. Being told that there is no units currently to be given to him. (which I really feel that he is being taken advantage of since he is old and unable to resolve this matter on his own)

I called the call centre and was informed that I should expect a call within 5 days whereby they will contact me to try and assist. (what kind of service is this) after holding to speak to an advisor for 30 minutes and get told I still have to wait another 5 days for help. This is totally pathetic service.

Ref: 221656932

Please urgently resolve this matter.

Kind Regards
Qhakazile Makhura
0848263173
Shaun. Send email
 
Nov 16, 2017

Power out in uitkyk area

Why is the power still out in the uitkyk area. Every time it rains a little the power goes out and your excuse always is that there is a problem and u are working on it. I just think u are using the rain as an excuse to put the power of in some areas. Please put the power back on in the uitkyk area
Vicky80 Send email
 
Nov 14, 2017

Poor service

It's been a year since i paid for upgrade at Eskom, from 20 amps to 60 amps, I visited their office several times they only give empty promises they don't write message or call atleast to let us know what's happening. My ref no is 9522126768
mzukwa Send email
 
Nov 10, 2017

4yrs of waiting for Electricity installation

Dear sir/madam

I would like to do a follow up in an installation of my electricity Box and pole at my home Chaba Village Engcobo Eastern Cape  I did this application from December 2013 I phoned on quoterly basis to check how is the process? 1 call takes approximately an hour to be picked at Eskom I leave sms's that was never been answered up until today my home is dark, after 21 years of democracy I am still using wood and parafin to cook ‎I am using candles to put on the light. In those house breakings,robberies,thugs, rapist that are roaming around in my village on nightly basic I dont no how do I survive because in my village I am the only one who does not have electricity.when I started building my home electricity was already installed in my village then I applied for mine at eskom immidiately I finish building my home that was December 2013 till today I do not have electricity.


Kindly regards 



Frustrated customer

                                                 
                                                 .......Signed.......
                                                     C P  Mzukwa
                                               Cell: 083 5450 121
mzukwa Send email
 
Nov 10, 2017

Eskom Reffrence Nr 197656751

Dear sir/madam

I would like to do a follow up in an installation of my electricity Box and pole at my home Chaba Village Engcobo Eastern Cape  I did this application from December 2013 I phoned on quoterly basis to check how is the process? 1 call takes approximately an hour to be picked at Eskom I leave sms's that was never been answered up until today my home is dark, after 21 years of democracy I am still using wood and parafin to cook ‎I am using candles to put on the light. In those house breakings,robberies,thugs, rapist that are roaming around in my village on nightly basic I dont no how do I survive because in my village I am the only one who does not have electricity.when I started building my home electricity was already installed in my village then I applied for mine at eskom immidiately I finish building my home that was December 2013 till today I do not have electricity.


Kindly regards 



Frustrated customer

                                                 
                                                 .......Signed by .......
                                                     C P  Mzukwa
                                               Cell: 083 5450 121
bestrooms Send email
 
Oct 22, 2017

ABUSE OF POWER / PERSONAL VENDETTA

The Eskom technicians turned on me after I complained. They would cut my power off at my guesthouses. This was done over long weekends to cause maximum financial loss. This went on for about two years.
It nearly bankrupted me. Beware these people are very dangerous.
Gatvoller Send email
 
Oct 17, 2017

No Response to Complaint

Account number 65761812 has logged a complaint with reference number 206961039 on 14 June 2017 via telephone call. This was followed up by SMS on 2 August 2017 and again via SMS on 22 September. A complaint form was completed on 29 September 2017 with the promise that feedback will be given within 5 days. This was once again followed-up on 11 October 2017 and still no feedback or even any response received. My complaint is that according to my contract for energy supply, Eskom undertook to read my meters four time a year or every three months. It is now going for 11 (eleven) months without any reading taking place. Meanwhile, I keep my part of the contract by paying even before the due date. This is a disgrace and cannot be called Service Delivery - why state on your website that within 1 hour you will respond to MSM messages and within 5 years (I mean 5 days to e-mails)??
Siyambonga Heleba Send email
 
Oct 9, 2017

Moving a meter box

Ref No 200304342

Since Feb 2017 I have requested Eskom to move a meter box from an old, dilapidated structure, into a new one in the same yard in the Eastern. The first step, I was told, was to register the meter box in my name as it had been in my deceased mother’s name. The name change was eventually done at the end of March 2017 after countless follow-ups. To actually move the meter box I was referred to an East London branch as the property is in the Eastern Cape, and I was given the branch’s contact number. After numerous attempts to reach the branch I established that the branch can only be reached by an internal Eskom call. This was funny and infuriating at the same time. I then enlisted the help of my cousin who works for Eskom in Cape Town. Through her I was told an amount of money had to be paid to move the meter box. The money was paid into an Eskom account number on 23 May 2017 and receipt of payment was acknowledged few days after by Eskom. I was then told that it would take 90 days (until 23 August) to move the meter box. Until today (09 October 2017) and after countless follow-up calls by my cousin I have not received the service which I paid for from Eskom. Today (09 Oct 2017) I lodged a complaint with Eskom Customer Care service and was issued with this ref number 217519571. I have very little faith in Eskom speedily attending to my complaint. That is despite the fact that I made it very clear that the request to move the meter box was because the structure hosting the meter box was in bad condition and posing a health hazard. With summer rains having started, the structure could collapse at any time. It is really sad that there seems to be no appreciation of the role this company plays to the economy, and a rude reminder how monopolies are not only bad for the economy but very frustrating to the service users. The problem is compounded when a monopoly is badly run with no consequences for those mismanaging them. Clearly in this utility the rot at the head has filtered to the tail.

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